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Online fraud: It could never happen to me? | Cassandra Cross | TEDxQUT


[Music]

[Music] imagine that your mother or father go

imagine that your mother or father go

imagine that your mother or father go online looking for a relationship they

online looking for a relationship they

online looking for a relationship they meet someone special

meet someone special

meet someone special they spend weeks months even years

they spend weeks months even years

they spend weeks months even years communicating with that person over

communicating with that person over

communicating with that person over email Skype messenger many other social

email Skype messenger many other social

email Skype messenger many other social media platforms it’s all going really

media platforms it’s all going really

media platforms it’s all going really well but then at some point they’re

well but then at some point they’re

well but then at some point they’re asked for a small amount of money

asked for a small amount of money

asked for a small amount of money whether it’s from medical emergency a

whether it’s from medical emergency a

whether it’s from medical emergency a family drama or any other number of

family drama or any other number of

family drama or any other number of endless scenarios without hesitation

endless scenarios without hesitation

endless scenarios without hesitation they comply and before long they’ve lost

they comply and before long they’ve lost

they comply and before long they’ve lost the savings the superannuation and they

the savings the superannuation and they

the savings the superannuation and they now have second mortgage on their house

now have second mortgage on their house

now have second mortgage on their house or imagine if your partner was presented

or imagine if your partner was presented

or imagine if your partner was presented with an investment opportunity they do

with an investment opportunity they do

with an investment opportunity they do their research their due diligence and

their research their due diligence and

their research their due diligence and it seems to check out there are glossy

it seems to check out there are glossy

it seems to check out there are glossy brochures a website full of testimonials

brochures a website full of testimonials

brochures a website full of testimonials and an array of staff with whom they

and an array of staff with whom they

and an array of staff with whom they speak with on a regular basis they

speak with on a regular basis they

speak with on a regular basis they invest thousands of dollars and they’re

invest thousands of dollars and they’re

invest thousands of dollars and they’re able to log in to an online account and

able to log in to an online account and

able to log in to an online account and track their investment but then one day

track their investment but then one day

track their investment but then one day the website disappears along with all of

the website disappears along with all of

the website disappears along with all of your combined savings these stories are

your combined savings these stories are

your combined savings these stories are not unique and they are by no means

not unique and they are by no means

not unique and they are by no means uncommon for the past nine years I have

uncommon for the past nine years I have

uncommon for the past nine years I have been researching online fraud our

been researching online fraud our

been researching online fraud our kitchen tables across Australia victims

kitchen tables across Australia victims

kitchen tables across Australia victims have opened up and shared with me the

have opened up and shared with me the

have opened up and shared with me the often painful and traumatic experiences

often painful and traumatic experiences

often painful and traumatic experiences of their victimization for many people

of their victimization for many people

of their victimization for many people it’s the first time that they’ve been

it’s the first time that they’ve been

it’s the first time that they’ve been able to tell their stories because the

able to tell their stories because the

able to tell their stories because the shame and the stigma associated with

shame and the stigma associated with

shame and the stigma associated with online fraud means that many suffer in

online fraud means that many suffer in

online fraud means that many suffer in silence so who are the victims of online

silence so who are the victims of online

silence so who are the victims of online fraud despite what you may think these

fraud despite what you may think these

fraud despite what you may think these are not foolish people they are

are not foolish people they are

are not foolish people they are successful in every other aspect of

successful in every other aspect of

successful in every other aspect of their lives

their lives

their lives they are mothers and fathers brothers

they are mothers and fathers brothers

they are mothers and fathers brothers and sisters friends work colleagues they

and sisters friends work colleagues they

and sisters friends work colleagues they are people in your local communities

are people in your local communities

are people in your local communities they simply made one decision that saw

they simply made one decision that saw

they simply made one decision that saw everything unravel and it’s that one

everything unravel and it’s that one

everything unravel and it’s that one decision that becomes the defining

decision that becomes the defining

decision that becomes the defining moment of their lives there’s a negative

moment of their lives there’s a negative

moment of their lives there’s a negative stereotype about who is a victim of

stereotype about who is a victim of

stereotype about who is a victim of online fraud that they’re greedy

online fraud that they’re greedy

online fraud that they’re greedy gullible naive uneducated that they

gullible naive uneducated that they

gullible naive uneducated that they should have been able to avoid the

should have been able to avoid the

should have been able to avoid the situation but in reality fraud cuts

situation but in reality fraud cuts

situation but in reality fraud cuts across all demographics targets men and

across all demographics targets men and

across all demographics targets men and women all ages and it does not

women all ages and it does not

women all ages and it does not discriminate against education or

discriminate against education or

discriminate against education or occupation it could never happen to me I

occupation it could never happen to me I

occupation it could never happen to me I hear you all say but anyone can be a

hear you all say but anyone can be a

hear you all say but anyone can be a victim of online fraud

victim of online fraud

victim of online fraud if targeted in the right way at the

if targeted in the right way at the

if targeted in the right way at the right time it is too easy to blame the

right time it is too easy to blame the

right time it is too easy to blame the victims of fraud from what has happened

victims of fraud from what has happened

victims of fraud from what has happened instead of focusing our attention on the

instead of focusing our attention on the

instead of focusing our attention on the victims we should be channeling our

victims we should be channeling our

victims we should be channeling our anger our fury and our rage on the

anger our fury and our rage on the

anger our fury and our rage on the offenders

offenders

offenders for it is they who have deceived it is

for it is they who have deceived it is

for it is they who have deceived it is they who have manipulated and it is they

they who have manipulated and it is they

they who have manipulated and it is they who have exploited the individuals but

who have exploited the individuals but

who have exploited the individuals but in most cases the offenders are unknown

in most cases the offenders are unknown

in most cases the offenders are unknown they are likely overseas they are

they are likely overseas they are

they are likely overseas they are invisible

invisible

invisible therefore they escaped the attention and

therefore they escaped the attention and

therefore they escaped the attention and the blame that they deserve so what’s

the blame that they deserve so what’s

the blame that they deserve so what’s the impact of online fraud it’s a

the impact of online fraud it’s a

the impact of online fraud it’s a mistake to think the victims only suffer

mistake to think the victims only suffer

mistake to think the victims only suffer financial losses the reality is far

financial losses the reality is far

financial losses the reality is far greater than that victims will

greater than that victims will

greater than that victims will experience a physical deterioration of

experience a physical deterioration of

experience a physical deterioration of their health many of them will

their health many of them will

their health many of them will experience emotional and psychological

experience emotional and psychological

experience emotional and psychological problems majority will experience some

problems majority will experience some

problems majority will experience some form of depression it’s a relationship

form of depression it’s a relationship

form of depression it’s a relationship breakdown homelessness

breakdown homelessness

breakdown homelessness unemployment in some cases victims will

unemployment in some cases victims will

unemployment in some cases victims will take their own lives just take a moment

take their own lives just take a moment

take their own lives just take a moment to think about that last statement why

to think about that last statement why

to think about that last statement why is it there’s so many fraud victims feel

is it there’s so many fraud victims feel

is it there’s so many fraud victims feel that suicide is the only answer why is

that suicide is the only answer why is

that suicide is the only answer why is it that we have a system where the

it that we have a system where the

it that we have a system where the barriers to report fraud outweigh the

barriers to report fraud outweigh the

barriers to report fraud outweigh the ability of victims to be heard why is it

ability of victims to be heard why is it

ability of victims to be heard why is it that online fraud is so often minimized

that online fraud is so often minimized

that online fraud is so often minimized trivialized or not even acknowledged by

trivialized or not even acknowledged by

trivialized or not even acknowledged by family friends and law enforcement

family friends and law enforcement

family friends and law enforcement agencies so what’s the effect on the

agencies so what’s the effect on the

agencies so what’s the effect on the victims of fraud victims are reluctant

victims of fraud victims are reluctant

victims of fraud victims are reluctant to disclose to those around them for

to disclose to those around them for

to disclose to those around them for fear of how they will react and this

fear of how they will react and this

fear of how they will react and this fear is justified for those victims who

fear is justified for those victims who

fear is justified for those victims who have opened up to those around them and

have opened up to those around them and

have opened up to those around them and if experienced anger exclusion and

if experienced anger exclusion and

if experienced anger exclusion and disown m’t form their family and friends

disown m’t form their family and friends

disown m’t form their family and friends fraud has fractured many relationships

fraud has fractured many relationships

fraud has fractured many relationships beyond repair victims are often shamed

beyond repair victims are often shamed

beyond repair victims are often shamed bullied and isolated by those that they

bullied and isolated by those that they

bullied and isolated by those that they needed the most and for older victims

needed the most and for older victims

needed the most and for older victims there’s an additional burden a fear that

there’s an additional burden a fear that

there’s an additional burden a fear that they will be seen to have lost capacity

they will be seen to have lost capacity

they will be seen to have lost capacity and they will therefore lose their

and they will therefore lose their

and they will therefore lose their financial independence we need to change

financial independence we need to change

financial independence we need to change this

this

this the Australian cybercrime online

the Australian cybercrime online

the Australian cybercrime online reporting network is now the central

reporting network is now the central

reporting network is now the central means of reporting online fraud in

means of reporting online fraud in

means of reporting online fraud in Australia and while this is a positive

Australia and while this is a positive

Australia and while this is a positive step it brings with it new challenges

step it brings with it new challenges

step it brings with it new challenges imagine that you’re the victim of

imagine that you’re the victim of

imagine that you’re the victim of romance fraud and you’ve lost several

romance fraud and you’ve lost several

romance fraud and you’ve lost several hundred thousand dollars imagine how you

hundred thousand dollars imagine how you

hundred thousand dollars imagine how you feel when you’ve plucked up enough

feel when you’ve plucked up enough

feel when you’ve plucked up enough courage to go down to report to your

courage to go down to report to your

courage to go down to report to your local police station and they refuse to

local police station and they refuse to

local police station and they refuse to take a complaint

take a complaint

take a complaint instead they refer you to a website this

instead they refer you to a website this

instead they refer you to a website this name technology which has enabled your

name technology which has enabled your

name technology which has enabled your victimization which facilitated your

victimization which facilitated your

victimization which facilitated your violation and betrayal is now being

violation and betrayal is now being

violation and betrayal is now being promoted to you as the only possible

promoted to you as the only possible

promoted to you as the only possible means of help that you have available

means of help that you have available

means of help that you have available for many victims this is a confronting

for many victims this is a confronting

for many victims this is a confronting and challenging scenario it is

and challenging scenario it is

and challenging scenario it is impossible not to be moved by the

impossible not to be moved by the

impossible not to be moved by the experiences of fraud victims as they

experiences of fraud victims as they

experiences of fraud victims as they detail the many hardships they’ve faced

detail the many hardships they’ve faced

detail the many hardships they’ve faced as a result of fraud itself and as a

as a result of fraud itself and as a

as a result of fraud itself and as a result of the responses by society and

result of the responses by society and

result of the responses by society and the system most people do not have an

the system most people do not have an

the system most people do not have an accurate understanding of online fraud

accurate understanding of online fraud

accurate understanding of online fraud how common it is how it occurs who is

how common it is how it occurs who is

how common it is how it occurs who is victimized and realistically what one

victimized and realistically what one

victimized and realistically what one can expect from police and other

can expect from police and other

can expect from police and other agencies there’s a critical need to have

agencies there’s a critical need to have

agencies there’s a critical need to have these discussions to get a better

these discussions to get a better

these discussions to get a better understanding of what fraud actually is

understanding of what fraud actually is

understanding of what fraud actually is and also to better understand how we can

and also to better understand how we can

and also to better understand how we can support victims in their recovery so why

support victims in their recovery so why

support victims in their recovery so why is any of this important victims share

is any of this important victims share

is any of this important victims share their stories because they want change

their stories because they want change

their stories because they want change they open up and share with me the

they open up and share with me the

they open up and share with me the difficult and traumatic experiences with

difficult and traumatic experiences with

difficult and traumatic experiences with the hope of a better future with the

the hope of a better future with the

the hope of a better future with the hope of assisting others and with the

hope of assisting others and with the

hope of assisting others and with the hope of changing the system down the

hope of changing the system down the

hope of changing the system down the track but the question remains how can

track but the question remains how can

track but the question remains how can we achieve this

despite the heartache and trauma there

despite the heartache and trauma there is optimism for the future there is much

is optimism for the future there is much

is optimism for the future there is much that can be done to improve the

that can be done to improve the

that can be done to improve the situation for online fraud victims you

situation for online fraud victims you

situation for online fraud victims you can initiate a dialogue with your family

can initiate a dialogue with your family

can initiate a dialogue with your family and friends one that is based on facts

and friends one that is based on facts

and friends one that is based on facts and wonders that does not seek to

and wonders that does not seek to

and wonders that does not seek to perpetuate myths or stereotypes you can

perpetuate myths or stereotypes you can

perpetuate myths or stereotypes you can start discussions and lead debates in

start discussions and lead debates in

start discussions and lead debates in your own communities every one of you in

your own communities every one of you in

your own communities every one of you in this room today has the power and the

this room today has the power and the

this room today has the power and the influence to affect the change that is

influence to affect the change that is

influence to affect the change that is needed it’s as simple as starting a

needed it’s as simple as starting a

needed it’s as simple as starting a conversation

it’s vital to use these victims stories

it’s vital to use these victims stories to advocate for the victims to give them

to advocate for the victims to give them

to advocate for the victims to give them a voice out of the silence for the

a voice out of the silence for the

a voice out of the silence for the majority of victims that I’ve spoken to

majority of victims that I’ve spoken to

majority of victims that I’ve spoken to their overwhelming need and desire

their overwhelming need and desire

their overwhelming need and desire simply to be heard to be able to tell

simply to be heard to be able to tell

simply to be heard to be able to tell their story to somebody who won’t be

their story to somebody who won’t be

their story to somebody who won’t be angry at them and who won’t judge them

angry at them and who won’t judge them

angry at them and who won’t judge them for what has happened there is immense

for what has happened there is immense

for what has happened there is immense power in gaining an acknowledgement over

power in gaining an acknowledgement over

power in gaining an acknowledgement over victimization over what has happened and

victimization over what has happened and

victimization over what has happened and a reassurance that they are not alone so

a reassurance that they are not alone so

a reassurance that they are not alone so let me ask you if your mother father or

let me ask you if your mother father or

let me ask you if your mother father or partner were victims of online fraud how

partner were victims of online fraud how

partner were victims of online fraud how would you like them to be treated

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