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Managing with Love… and with What-you-Know | Joy Crump | TEDxRVAWomen


being like my mother living like her and

being like my mother living like her and loving like her makes me a better woman

loving like her makes me a better woman

loving like her makes me a better woman I know it does I can feel that but in

I know it does I can feel that but in

I know it does I can feel that but in the business world it also makes me a

the business world it also makes me a

the business world it also makes me a weak leader or does it

weak leader or does it

weak leader or does it I was raised blanketed in love I was

I was raised blanketed in love I was

I was raised blanketed in love I was taught to be kind patient loving and

taught to be kind patient loving and

taught to be kind patient loving and forgiving both of my parents drove these

forgiving both of my parents drove these

forgiving both of my parents drove these attributes into me from a really early

attributes into me from a really early

attributes into me from a really early age but it was my mother in particular

age but it was my mother in particular

age but it was my mother in particular who was defined by the love and kindness

who was defined by the love and kindness

who was defined by the love and kindness that she exuded and when she passed

that she exuded and when she passed

that she exuded and when she passed about two years ago I held her hand and

about two years ago I held her hand and

about two years ago I held her hand and I promised her that I would do exactly

I promised her that I would do exactly

I promised her that I would do exactly the same that I would let ideas like

the same that I would let ideas like

the same that I would let ideas like kindness and patience and love guide my

kindness and patience and love guide my

kindness and patience and love guide my movements and drive my relationships and

movements and drive my relationships and

movements and drive my relationships and at her funeral I stood tall while I

at her funeral I stood tall while I

at her funeral I stood tall while I shared that promise with all the people

shared that promise with all the people

shared that promise with all the people who showed up to honor her so that they

who showed up to honor her so that they

who showed up to honor her so that they could take comfort in my honoring her –

could take comfort in my honoring her –

could take comfort in my honoring her – today I’ve got two restaurants and if

today I’ve got two restaurants and if

today I’ve got two restaurants and if all of the crazy plans that I’ve made go

all of the crazy plans that I’ve made go

all of the crazy plans that I’ve made go through in a couple months I’ll have a

through in a couple months I’ll have a

through in a couple months I’ll have a third that’s three kitchens

of three kitchens three teams of chefs

of three kitchens three teams of chefs bartenders servers managers accountants

bartenders servers managers accountants

bartenders servers managers accountants attorneys investors partners and all the

attorneys investors partners and all the

attorneys investors partners and all the guests are all looking to me for

guests are all looking to me for

guests are all looking to me for leadership every single day people need

leadership every single day people need

leadership every single day people need leadership most when there’s a conflict

leadership most when there’s a conflict

leadership most when there’s a conflict right when there’s a decision to be made

right when there’s a decision to be made

right when there’s a decision to be made or a deviation from plans in my world

or a deviation from plans in my world

or a deviation from plans in my world it’s going to be something like Mark

it’s going to be something like Mark

it’s going to be something like Mark forgot to order ground pork and now we

forgot to order ground pork and now we

forgot to order ground pork and now we can’t make sausage joy what are we

can’t make sausage joy what are we

can’t make sausage joy what are we supposed to do or mark’s late for the

supposed to do or mark’s late for the

supposed to do or mark’s late for the third time this month and we’re not sure

third time this month and we’re not sure

third time this month and we’re not sure what we should do should we keep him or

what we should do should we keep him or

what we should do should we keep him or should we let him go

should we let him go

should we let him go conflict decisions leadership almost

conflict decisions leadership almost

conflict decisions leadership almost never will love get me on the other side

never will love get me on the other side

never will love get me on the other side of that let me paint you a scenario and

of that let me paint you a scenario and

of that let me paint you a scenario and again I’m going to use mark I’m using

again I’m going to use mark I’m using

again I’m going to use mark I’m using mark because I think when someone has a

mark because I think when someone has a

mark because I think when someone has a point that’s worth sharing when there’s

point that’s worth sharing when there’s

point that’s worth sharing when there’s something to learn from that they

something to learn from that they

something to learn from that they deserve a name so let’s say mark is

deserve a name so let’s say mark is

deserve a name so let’s say mark is underperforming repeatedly and the first

underperforming repeatedly and the first

underperforming repeatedly and the first thing that I’m gonna do is I’m gonna ask

thing that I’m gonna do is I’m gonna ask

thing that I’m gonna do is I’m gonna ask why but then right on the heels of why I

why but then right on the heels of why I

why but then right on the heels of why I start to wonder I wonder what I’m doing

start to wonder I wonder what I’m doing

start to wonder I wonder what I’m doing wrong I wonder what I can change so that

wrong I wonder what I can change so that

wrong I wonder what I can change so that mark will do a better job and before I

mark will do a better job and before I

mark will do a better job and before I know it I’ve got like this long list of

know it I’ve got like this long list of

know it I’ve got like this long list of things that I vow to try to change just

things that I vow to try to change just

things that I vow to try to change just to spare mark the discomfort of shaping

to spare mark the discomfort of shaping

to spare mark the discomfort of shaping himself up

himself up

himself up let’s say let’s say it gets worse right

let’s say let’s say it gets worse right

let’s say let’s say it gets worse right let’s say that it progresses to like a

let’s say that it progresses to like a

let’s say that it progresses to like a disciplinary meeting between me and mark

disciplinary meeting between me and mark

disciplinary meeting between me and mark and he’s got an explanation he’s

and he’s got an explanation he’s

and he’s got an explanation he’s overtired or he’s uninspired or his dog

overtired or he’s uninspired or his dog

overtired or he’s uninspired or his dog diet or his girlfriend dumped him

diet or his girlfriend dumped him

diet or his girlfriend dumped him whatever the point is I quickly put the

whatever the point is I quickly put the

whatever the point is I quickly put the ball right back in my court and again

ball right back in my court and again

ball right back in my court and again I’m asking myself what am I doing wrong

I’m asking myself what am I doing wrong

I’m asking myself what am I doing wrong it’s like I dive headfirst down this

it’s like I dive headfirst down this

it’s like I dive headfirst down this rabbit hole and I started asking more

rabbit hole and I started asking more

rabbit hole and I started asking more about its girlfriend maybe I show a

about its girlfriend maybe I show a

about its girlfriend maybe I show a picture of my dog so that he knows I

picture of my dog so that he knows I

picture of my dog so that he knows I feel his pain and then Mark strolls out

feel his pain and then Mark strolls out

feel his pain and then Mark strolls out of my office

of my office

of my office conflict not solved performance not

conflict not solved performance not

conflict not solved performance not boosted but he’s probably feeling better

boosted but he’s probably feeling better

boosted but he’s probably feeling better forgiven even loved so what do I do with

forgiven even loved so what do I do with

forgiven even loved so what do I do with all of these tendencies how do I achieve

all of these tendencies how do I achieve

all of these tendencies how do I achieve strong leadership without losing the

strong leadership without losing the

strong leadership without losing the parts of me that I love the parts of me

parts of me that I love the parts of me

parts of me that I love the parts of me that I promise to sail overhead for the

that I promise to sail overhead for the

that I promise to sail overhead for the rest of my days how do I manage without

rest of my days how do I manage without

rest of my days how do I manage without mothering is this issue quintessentially

mothering is this issue quintessentially

mothering is this issue quintessentially female

female

female I don’t know I’m actually I’m asking

I don’t know I’m actually I’m asking

I don’t know I’m actually I’m asking because I’ve had a lot of bosses and

because I’ve had a lot of bosses and

because I’ve had a lot of bosses and teachers and leaders a lot of them male

teachers and leaders a lot of them male

teachers and leaders a lot of them male and I don’t ever once recall feeling

and I don’t ever once recall feeling

and I don’t ever once recall feeling loved by them

appreciated respected sometimes but

appreciated respected sometimes but loved no which means they were able to

loved no which means they were able to

loved no which means they were able to teach me manage me and even mentor me

teach me manage me and even mentor me

teach me manage me and even mentor me without ever once crossing over into

without ever once crossing over into

without ever once crossing over into loving me and I’ve had some really good

loving me and I’ve had some really good

loving me and I’ve had some really good teachers let me let me go back to my

teachers let me let me go back to my

teachers let me let me go back to my mother because for me that’s the place

mother because for me that’s the place

mother because for me that’s the place from which most of my things stem when

from which most of my things stem when

from which most of my things stem when I’m asked to do something like this like

I’m asked to do something like this like

I’m asked to do something like this like speak for 10 whole minutes about

speak for 10 whole minutes about

speak for 10 whole minutes about something first thing I do is I’m like

something first thing I do is I’m like

something first thing I do is I’m like what do I know you know like what in the

what do I know you know like what in the

what do I know you know like what in the hell do I know but I I know stuff all

hell do I know but I I know stuff all

hell do I know but I I know stuff all right I’m a grown-ass woman I got two

right I’m a grown-ass woman I got two

right I’m a grown-ass woman I got two restaurants pretty soon free I’ve been

restaurants pretty soon free I’ve been

restaurants pretty soon free I’ve been on TV a time or two I know stuff but for

on TV a time or two I know stuff but for

on TV a time or two I know stuff but for me it’s like I go back to square one and

me it’s like I go back to square one and

me it’s like I go back to square one and I think what did my mommy teach me and

I think what did my mommy teach me and

I think what did my mommy teach me and it’s in that search in that reflection

it’s in that search in that reflection

it’s in that search in that reflection that I start to draw all of these

that I start to draw all of these

that I start to draw all of these circles and parallels so here we go what

circles and parallels so here we go what

circles and parallels so here we go what did my mom teach me she taught me how to

did my mom teach me she taught me how to

did my mom teach me she taught me how to love and how does she show love to me

love and how does she show love to me

love and how does she show love to me and to others through food and then I’m

and to others through food and then I’m

and to others through food and then I’m getting somewhere my mom showed me love

getting somewhere my mom showed me love

getting somewhere my mom showed me love through food and I cook for a living my

through food and I cook for a living my

through food and I cook for a living my mom suffered a very violent and

mom suffered a very violent and

mom suffered a very violent and aggressive stroke the day after it

aggressive stroke the day after it

aggressive stroke the day after it happened I rushed to her house to grab

happened I rushed to her house to grab

happened I rushed to her house to grab some things that I thought that she

some things that I thought that she

some things that I thought that she might need and I was in the kitchen and

might need and I was in the kitchen and

might need and I was in the kitchen and I saw a note written on the board it

I saw a note written on the board it

I saw a note written on the board it said drop off two pies on Wednesday

said drop off two pies on Wednesday

said drop off two pies on Wednesday while it was Wednesday somebody who was

while it was Wednesday somebody who was

while it was Wednesday somebody who was supposed to get some pies from my mother

supposed to get some pies from my mother

supposed to get some pies from my mother and I had no idea who I didn’t know if

and I had no idea who I didn’t know if

and I had no idea who I didn’t know if it was maybe one of the parents at the

it was maybe one of the parents at the

it was maybe one of the parents at the daycare center where she worked was

daycare center where she worked was

daycare center where she worked was somebody from church her brother I had

somebody from church her brother I had

somebody from church her brother I had no idea so when I got back to the

no idea so when I got back to the

no idea so when I got back to the hospital I was holding her hand and she

hospital I was holding her hand and she

hospital I was holding her hand and she was trying to say a word I couldn’t

was trying to say a word I couldn’t

was trying to say a word I couldn’t quite make it out but she was saying

quite make it out but she was saying

quite make it out but she was saying at least I believe she was and I believe

at least I believe she was and I believe

at least I believe she was and I believe it was the name of whomever was supposed

it was the name of whomever was supposed

it was the name of whomever was supposed to get those pies it’s like with the

to get those pies it’s like with the

to get those pies it’s like with the last little bit of who she was she was

last little bit of who she was she was

last little bit of who she was she was still fighting she was still loving

anyway so I’m back I’m back to what she

anyway so I’m back I’m back to what she taught me and how and where and I’m back

taught me and how and where and I’m back

taught me and how and where and I’m back to her cooking and the recipes and

to her cooking and the recipes and

to her cooking and the recipes and watching them and stirring them

watching them and stirring them

watching them and stirring them patiently and I realized that’s what I

patiently and I realized that’s what I

patiently and I realized that’s what I do it’s what I do every single day and

do it’s what I do every single day and

do it’s what I do every single day and you have to bear with me because

you have to bear with me because

you have to bear with me because honestly it’s like I’m just figuring

honestly it’s like I’m just figuring

honestly it’s like I’m just figuring this out it’s like I take a little bit

this out it’s like I take a little bit

this out it’s like I take a little bit of policy right like when I write rules

of policy right like when I write rules

of policy right like when I write rules for my employees to follow and I outline

for my employees to follow and I outline

for my employees to follow and I outline the clear consequences that will happen

the clear consequences that will happen

the clear consequences that will happen if they if they don’t follow those rules

if they if they don’t follow those rules

if they if they don’t follow those rules I take those and I add to that a big

I take those and I add to that a big

I take those and I add to that a big spoonful of procedure like I give them a

spoonful of procedure like I give them a

spoonful of procedure like I give them a clear path to follow like a roadmap of

clear path to follow like a roadmap of

clear path to follow like a roadmap of all the rules and all the discipline not

all the rules and all the discipline not

all the rules and all the discipline not just rules for them but rules for me too

just rules for them but rules for me too

just rules for them but rules for me too like little reminders that I put in

like little reminders that I put in

like little reminders that I put in there so that I remember the way I

there so that I remember the way I

there so that I remember the way I really want things to go when I’m not

really want things to go when I’m not

really want things to go when I’m not like all muddy by love or made gooey by

like all muddy by love or made gooey by

like all muddy by love or made gooey by caring too much and then to that I add a

caring too much and then to that I add a

caring too much and then to that I add a couple pounds of protection I’m gonna

couple pounds of protection I’m gonna

couple pounds of protection I’m gonna walk into that disciplinary meeting but

walk into that disciplinary meeting but

walk into that disciplinary meeting but I’m gonna bring another manager with me

I’m gonna bring another manager with me

I’m gonna bring another manager with me so that I’m accountable to someone else

so that I’m accountable to someone else

so that I’m accountable to someone else so that I follow my own rules and then

so that I follow my own rules and then

so that I follow my own rules and then finally since it’s my mother’s recipe

finally since it’s my mother’s recipe

finally since it’s my mother’s recipe that I’m working with

that I’m working with

that I’m working with I garnish it with a little kindness and

I garnish it with a little kindness and

I garnish it with a little kindness and compassion and I show my team all the

compassion and I show my team all the

compassion and I show my team all the time not just in times of conflict that

time not just in times of conflict that

time not just in times of conflict that I’m there to support them I do that all

I’m there to support them I do that all

I’m there to support them I do that all the time every single day and I realize

the time every single day and I realize

the time every single day and I realize I’m cooking – I’m cooking this big soup

I’m cooking – I’m cooking this big soup

I’m cooking – I’m cooking this big soup it’s like a stew really of trials and

it’s like a stew really of trials and

it’s like a stew really of trials and errors and failures and accomplishments

errors and failures and accomplishments

errors and failures and accomplishments and frustration and learning and growing

and frustration and learning and growing

and frustration and learning and growing and managing it’s this big stew

and managing it’s this big stew

and managing it’s this big stew and it’s never ever done

and it’s never ever done

and it’s never ever done but that’s cool because in my world the

but that’s cool because in my world the

but that’s cool because in my world the best recipes take a long time I think

best recipes take a long time I think

best recipes take a long time I think it’s important to stop here and tell you

it’s important to stop here and tell you

it’s important to stop here and tell you that my mom was not this gentle little

that my mom was not this gentle little

that my mom was not this gentle little butterfly

butterfly

butterfly softly landing on people’s shoulders

softly landing on people’s shoulders

softly landing on people’s shoulders blowing sunshine kisses and rainbows she

blowing sunshine kisses and rainbows she

blowing sunshine kisses and rainbows she was tough

was tough

was tough she raised five of us and while my

she raised five of us and while my

she raised five of us and while my brothers and sisters and I love to brag

brothers and sisters and I love to brag

brothers and sisters and I love to brag about how he never gave our parents hell

about how he never gave our parents hell

about how he never gave our parents hell it wasn’t exactly our choice we were we

it wasn’t exactly our choice we were we

it wasn’t exactly our choice we were we we will raise we fed off of this

we will raise we fed off of this

we will raise we fed off of this incredible stew of love and discipline

incredible stew of love and discipline

incredible stew of love and discipline it’s like do whatever you want try it be

it’s like do whatever you want try it be

it’s like do whatever you want try it be brave we love you we’ll forgive you but

brave we love you we’ll forgive you but

brave we love you we’ll forgive you but do it responsibly color inside the lines

do it responsibly color inside the lines

do it responsibly color inside the lines and make no excuses we were raised with

and make no excuses we were raised with

and make no excuses we were raised with rules a lot of them if I’m being honest

rules a lot of them if I’m being honest

rules a lot of them if I’m being honest but rules are loving too and then I

but rules are loving too and then I

but rules are loving too and then I circle back rules are loving too

I am supposed to give you something to

I am supposed to give you something to take away from all this right like a

take away from all this right like a

take away from all this right like a little to-go box of wisdom if we were

little to-go box of wisdom if we were

little to-go box of wisdom if we were hammering that metaphor home so take

hammering that metaphor home so take

hammering that metaphor home so take this

this

this I was raised blanketed in love I was

I was raised blanketed in love I was

I was raised blanketed in love I was taught to be kind patient loving and

taught to be kind patient loving and

taught to be kind patient loving and forgiving I was taught these things

forgiving I was taught these things

forgiving I was taught these things through the recipes of my mother and now

through the recipes of my mother and now

through the recipes of my mother and now I choose to do the same with the people

I choose to do the same with the people

I choose to do the same with the people I serve and the teams that I lead I say

I serve and the teams that I lead I say

I serve and the teams that I lead I say be responsible color inside the lines

be responsible color inside the lines

be responsible color inside the lines and make no excuses because rules are

and make no excuses because rules are

and make no excuses because rules are loving too and the stew is never ever

loving too and the stew is never ever

loving too and the stew is never ever done and by the way I’m going to call my

done and by the way I’m going to call my

done and by the way I’m going to call my mother Rosalie because she certainly

mother Rosalie because she certainly

mother Rosalie because she certainly deserves a name

”

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