I’m going to told you today about the workplace and how it might change I was
workplace and how it might change I was
workplace and how it might change I was involved in a thing called the working
involved in a thing called the working
involved in a thing called the working together of you for the Scottish
together of you for the Scottish
together of you for the Scottish government back in 2014 I learned a lot
government back in 2014 I learned a lot
government back in 2014 I learned a lot then I learned a lot that I should have
then I learned a lot that I should have
then I learned a lot that I should have learned many years ago it’s not a bit
learned many years ago it’s not a bit
learned many years ago it’s not a bit too late for me I’ve got to say but it’s
too late for me I’ve got to say but it’s
too late for me I’ve got to say but it’s not too late for me to share some of the
not too late for me to share some of the
not too late for me to share some of the ideas that came out of it some of the
ideas that came out of it some of the
ideas that came out of it some of the ideas I think we’re really very powerful
ideas I think we’re really very powerful
ideas I think we’re really very powerful because even people like Karl Marx were
because even people like Karl Marx were
because even people like Karl Marx were looking for a better way of doing things
looking for a better way of doing things
looking for a better way of doing things they were looking for joyous hearts in
they were looking for joyous hearts in
they were looking for joyous hearts in the workplace willing hands ready minds
the workplace willing hands ready minds
the workplace willing hands ready minds etc the tragedy has been however the
etc the tragedy has been however the
etc the tragedy has been however the experiments of the 20th century
experiments of the 20th century
experiments of the 20th century including communism what hamburg british
including communism what hamburg british
including communism what hamburg british leyland with amateur management and
leyland with amateur management and
leyland with amateur management and militant unions neoliberalism have
militant unions neoliberalism have
militant unions neoliberalism have failed we’ve got some enlightened
failed we’ve got some enlightened
failed we’ve got some enlightened exceptions I’m going to tell you about
exceptions I’m going to tell you about
exceptions I’m going to tell you about today but communism failed british
today but communism failed british
today but communism failed british leyland model feels neoliberalism I
leyland model feels neoliberalism I
leyland model feels neoliberalism I would argue has totally failed and could
would argue has totally failed and could
would argue has totally failed and could well be catastrophic but there are
well be catastrophic but there are
well be catastrophic but there are delaying exceptions so bear with me and
delaying exceptions so bear with me and
delaying exceptions so bear with me and I will get to those in laying the
I will get to those in laying the
I will get to those in laying the exceptions the key thing that we found
exceptions the key thing that we found
exceptions the key thing that we found in a working together review was that
in a working together review was that
in a working together review was that what was happening in many workplaces
what was happening in many workplaces
what was happening in many workplaces with something like a kind of imbalance
with something like a kind of imbalance
with something like a kind of imbalance two legged walk you know a very strong
two legged walk you know a very strong
two legged walk you know a very strong leg of management and capital able to
leg of management and capital able to
leg of management and capital able to dictate outsourcing and downsizing and
dictate outsourcing and downsizing and
dictate outsourcing and downsizing and offshoring and zeroes contracts and rot
offshoring and zeroes contracts and rot
offshoring and zeroes contracts and rot in terms of conditions etc and a very
in terms of conditions etc and a very
in terms of conditions etc and a very weak leg of unions and workers being
weak leg of unions and workers being
weak leg of unions and workers being dragged along behind and that just by
dragged along behind and that just by
dragged along behind and that just by definition folks is suboptimal get an
definition folks is suboptimal get an
definition folks is suboptimal get an explanation I’ve seen for this is
explanation I’ve seen for this is
explanation I’ve seen for this is William and Kane Harper talking about
William and Kane Harper talking about
William and Kane Harper talking about America being strong between 1870 in
America being strong between 1870 in
America being strong between 1870 in 1970 because of John Winthrop who came
1970 because of John Winthrop who came
1970 because of John Winthrop who came from Plymouth in 1630 with the Puritan
from Plymouth in 1630 with the Puritan
from Plymouth in 1630 with the Puritan vision of how do we create heaven on
vision of how do we create heaven on
vision of how do we create heaven on earth how do we work together how do we
earth how do we work together how do we
earth how do we work together how do we involve everyone in that process and how
involve everyone in that process and how
involve everyone in that process and how do we join the dots to prove that
do we join the dots to prove that
do we join the dots to prove that everything is getting better and we are
everything is getting better and we are
everything is getting better and we are lifting all the bullets and the tragedy
lifting all the bullets and the tragedy
lifting all the bullets and the tragedy of their report says that it was spoiled
of their report says that it was spoiled
of their report says that it was spoiled the cancer started running but in 1911
the cancer started running but in 1911
the cancer started running but in 1911 and Frederick Taylor came up with taemin
and Frederick Taylor came up with taemin
and Frederick Taylor came up with taemin motion studies the stopwatch
motion studies the stopwatch
motion studies the stopwatch breaking the morale of working people
breaking the morale of working people
breaking the morale of working people breaking the the gap of trust between
breaking the the gap of trust between
breaking the the gap of trust between workers and management creating the
workers and management creating the
workers and management creating the fantasy of scientific management you
fantasy of scientific management you
fantasy of scientific management you could go from engineering to retail to
could go from engineering to retail to
could go from engineering to retail to banking without deep domain knowledge
banking without deep domain knowledge
banking without deep domain knowledge encouraging short-termism
encouraging short-termism
encouraging short-termism who have now got that big time no with
who have now got that big time no with
who have now got that big time no with neoliberalism and the financialization
neoliberalism and the financialization
neoliberalism and the financialization of pretty much everything etcetera so we
of pretty much everything etcetera so we
of pretty much everything etcetera so we saw this imbalance really materially
saw this imbalance really materially
saw this imbalance really materially there and we saw so an explanation for
there and we saw so an explanation for
there and we saw so an explanation for that what seemed to be happening was
that what seemed to be happening was
that what seemed to be happening was that in the workplace the metaphor that
that in the workplace the metaphor that
that in the workplace the metaphor that more of a most of us have of the
more of a most of us have of the
more of a most of us have of the workplace being a family and management
workplace being a family and management
workplace being a family and management being the parental figure we had
being the parental figure we had
being the parental figure we had excessive strict piant the nurturing
excessive strict piant the nurturing
excessive strict piant the nurturing p.m. had gone missing it was your show
p.m. had gone missing it was your show
p.m. had gone missing it was your show me the results show me the money etc
me the results show me the money etc
me the results show me the money etc build your capability or produce or
build your capability or produce or
build your capability or produce or depart let cetera really really really
depart let cetera really really really
depart let cetera really really really really harsh really really hard and I
really harsh really really hard and I
really harsh really really hard and I think the big driver for that to me for
think the big driver for that to me for
think the big driver for that to me for me has been greed you know people have
me has been greed you know people have
me has been greed you know people have been trying to be short telomers to
been trying to be short telomers to
been trying to be short telomers to optimize return to cash in the shear
optimize return to cash in the shear
optimize return to cash in the shear options to be in the Bahamas when the
options to be in the Bahamas when the
options to be in the Bahamas when the the markets the fan etc and David Hume
the markets the fan etc and David Hume
the markets the fan etc and David Hume here and Ed burr in 1776 was pretty much
here and Ed burr in 1776 was pretty much
here and Ed burr in 1776 was pretty much kneeling this David Hume talked about
kneeling this David Hume talked about
kneeling this David Hume talked about greed being the worst vice ever and why
greed being the worst vice ever and why
greed being the worst vice ever and why is it the worst vice is the wash face
is it the worst vice is the wash face
is it the worst vice is the wash face because unbridled it will destroy the
because unbridled it will destroy the
because unbridled it will destroy the greedy and utterly unbridled it will
greedy and utterly unbridled it will
greedy and utterly unbridled it will destroy society so we have got to face
destroy society so we have got to face
destroy society so we have got to face this down and there’s a big lane in
this down and there’s a big lane in
this down and there’s a big lane in politics that says pose a big issue in
politics that says pose a big issue in
politics that says pose a big issue in politics until you start talking about
politics until you start talking about
politics until you start talking about it well so agreed we need to stop
it well so agreed we need to stop
it well so agreed we need to stop talking about it
talking about it
talking about it so psychopathy we need to stop talking
so psychopathy we need to stop talking
so psychopathy we need to stop talking about a lot of psychopaths in business
about a lot of psychopaths in business
about a lot of psychopaths in business etc so I’m arguing for win-win dynamics
etc so I’m arguing for win-win dynamics
etc so I’m arguing for win-win dynamics and in this interconnected world no we
and in this interconnected world no we
and in this interconnected world no we no longer can have win-win-win Lou’s
no longer can have win-win-win Lou’s
no longer can have win-win-win Lou’s dynamics show that the loser is not
dynamics show that the loser is not
dynamics show that the loser is not going to be a source of repeat business
going to be a source of repeat business
going to be a source of repeat business not positive referral you might end up
not positive referral you might end up
not positive referral you might end up having to discount your products to sell
having to discount your products to sell
having to discount your products to sell etc when win is what has to be done we
etc when win is what has to be done we
etc when win is what has to be done we have to have deals that everyone wins
have to have deals that everyone wins
have to have deals that everyone wins etcetera I think organizations benefit
etcetera I think organizations benefit
etcetera I think organizations benefit with with less waste like more staff
with with less waste like more staff
with with less waste like more staff retention higher customer retention
retention higher customer retention
retention higher customer retention cetera individuals benefit by way of
cetera individuals benefit by way of
cetera individuals benefit by way of fulfillment of relationships they build
fulfillment of relationships they build
fulfillment of relationships they build a real intrinsic motivation
a real intrinsic motivation
a real intrinsic motivation Society has benefit more people and more
Society has benefit more people and more
Society has benefit more people and more people paying tax more people
people paying tax more people
people paying tax more people self-sufficient and not requiring to
self-sufficient and not requiring to
self-sufficient and not requiring to depend on public services etc and I
depend on public services etc and I
depend on public services etc and I think the the neat example of win-win
think the the neat example of win-win
think the the neat example of win-win comes from aviation in 1977 United
comes from aviation in 1977 United
comes from aviation in 1977 United Airlines said the good idea if we had
Airlines said the good idea if we had
Airlines said the good idea if we had more safe planes and blessed people died
more safe planes and blessed people died
more safe planes and blessed people died in crashes you know so they adopted a
in crashes you know so they adopted a
in crashes you know so they adopted a thing called crew resource management
thing called crew resource management
thing called crew resource management which was essentially to overcome the
which was essentially to overcome the
which was essentially to overcome the toxicity of the gray-head of the captain
toxicity of the gray-head of the captain
toxicity of the gray-head of the captain to bring people into the room to teach
to bring people into the room to teach
to bring people into the room to teach them how to listen to each other to
them how to listen to each other to
them how to listen to each other to respect each other to to advocate when
respect each other to to advocate when
respect each other to to advocate when necessary to inquire when necessary to
necessary to inquire when necessary to
necessary to inquire when necessary to be assertive when necessary that was the
be assertive when necessary that was the
be assertive when necessary that was the captain the second officer the flight
captain the second officer the flight
captain the second officer the flight crew is said to all be part of a
crew is said to all be part of a
crew is said to all be part of a conjoined nervous system hugely
conjoined nervous system hugely
conjoined nervous system hugely effective they can do that on an ever
effective they can do that on an ever
effective they can do that on an ever changing flight deck and we can’t do in
changing flight deck and we can’t do in
changing flight deck and we can’t do in many of our steady state organizations
many of our steady state organizations
many of our steady state organizations but here’s a guy called Rajendra Sisodia
but here’s a guy called Rajendra Sisodia
but here’s a guy called Rajendra Sisodia who’s identified those organizations
who’s identified those organizations
who’s identified those organizations that do exactly that that look after the
that do exactly that that look after the
that do exactly that that look after the interests of the shareholder of course
interests of the shareholder of course
interests of the shareholder of course but also the customer the employee the
but also the customer the employee the
but also the customer the employee the supplier the host community the taxpayer
supplier the host community the taxpayer
supplier the host community the taxpayer the environment shortchanges none of
the environment shortchanges none of
the environment shortchanges none of them limits the salary of the chief
them limits the salary of the chief
them limits the salary of the chief executive to some modest multiple of
executive to some modest multiple of
executive to some modest multiple of average workers wage and involve staff
average workers wage and involve staff
average workers wage and involve staff in problem-solving product development
in problem-solving product development
in problem-solving product development service development strategy development
service development strategy development
service development strategy development etc and then when it comes to the cut
etc and then when it comes to the cut
etc and then when it comes to the cut and you start looking at the results of
and you start looking at the results of
and you start looking at the results of those companies Toyota Honda JetBlue
those companies Toyota Honda JetBlue
those companies Toyota Honda JetBlue Southwest Airlines Costco Timberland
Southwest Airlines Costco Timberland
Southwest Airlines Costco Timberland harley-davidson and you make a portfolio
harley-davidson and you make a portfolio
harley-davidson and you make a portfolio of these companies and look at
of these companies and look at
of these companies and look at performance 96 to 2011 2012 they
performance 96 to 2011 2012 they
performance 96 to 2011 2012 they outperformed the market by ten point
outperformed the market by ten point
outperformed the market by ten point five times ten point five times the
five times ten point five times the
five times ten point five times the material gains are there and they are
material gains are there and they are
material gains are there and they are huge so it forced a lot of thinking on
huge so it forced a lot of thinking on
huge so it forced a lot of thinking on my part it’s given me the idea of that
my part it’s given me the idea of that
my part it’s given me the idea of that the ideal what place metaphor is the
the ideal what place metaphor is the
the ideal what place metaphor is the railroad handcar the railroad handcar
railroad handcar the railroad handcar
railroad handcar the railroad handcar and why is that because I’ve got on one
and why is that because I’ve got on one
and why is that because I’ve got on one side of management and capital I said
side of management and capital I said
side of management and capital I said I’ve got unions and and workers etc and
I’ve got unions and and workers etc and
I’ve got unions and and workers etc and if we get the
if we get the
if we get the the situation changing and handling the
the situation changing and handling the
the situation changing and handling the situation the right time if we balance
situation the right time if we balance
situation the right time if we balance conflicting balances we actually make
conflicting balances we actually make
conflicting balances we actually make progress together if one side wins is a
progress together if one side wins is a
progress together if one side wins is a disaster we go nowhere if one side
disaster we go nowhere if one side
disaster we go nowhere if one side decides to to go to sleep or on issues
decides to to go to sleep or on issues
decides to to go to sleep or on issues we go nowhere etc so this is my metaphor
we go nowhere etc so this is my metaphor
we go nowhere etc so this is my metaphor that the ideal handcar for me is one
that the ideal handcar for me is one
that the ideal handcar for me is one where we’ve got a very strong platform
where we’ve got a very strong platform
where we’ve got a very strong platform we’ve got a clear purpose we had a clear
we’ve got a clear purpose we had a clear
we’ve got a clear purpose we had a clear unifying what is the purpose that’s been
unifying what is the purpose that’s been
unifying what is the purpose that’s been articulated by and with the staff rather
articulated by and with the staff rather
articulated by and with the staff rather than brought down from the mountain but
than brought down from the mountain but
than brought down from the mountain but by some managerial Moses
by some managerial Moses
by some managerial Moses we’ve got autonomy we’re giving people
we’ve got autonomy we’re giving people
we’ve got autonomy we’re giving people the space to fulfill their rules to
the space to fulfill their rules to
the space to fulfill their rules to fulfill themselves to be all they can be
fulfill themselves to be all they can be
fulfill themselves to be all they can be etc we’re recruiting on competence and
etc we’re recruiting on competence and
etc we’re recruiting on competence and committing ourselves to building
committing ourselves to building
committing ourselves to building competence in perpetuity forever we’re
competence in perpetuity forever we’re
competence in perpetuity forever we’re creating the connections and the
creating the connections and the
creating the connections and the relationships and an organization where
relationships and an organization where
relationships and an organization where people can make things happen because
people can make things happen because
people can make things happen because they know the people to call they’ve got
they know the people to call they’ve got
they know the people to call they’ve got the warm relationship to make things
the warm relationship to make things
the warm relationship to make things happen because people trust them in the
happen because people trust them in the
happen because people trust them in the process
process
process and we’re all working within a just and
and we’re all working within a just and
and we’re all working within a just and fair culture where the rewards are fair
fair culture where the rewards are fair
fair culture where the rewards are fair and we’re only going to be hung out to
and we’re only going to be hung out to
and we’re only going to be hung out to drive we’ve been Cavalier unprofessional
drive we’ve been Cavalier unprofessional
drive we’ve been Cavalier unprofessional dishonest etc and in that claim it we’ve
dishonest etc and in that claim it we’ve
dishonest etc and in that claim it we’ve got this lovely position where the
got this lovely position where the
got this lovely position where the extremes meet that’s what we can manage
extremes meet that’s what we can manage
extremes meet that’s what we can manage because they’ll always be extremes human
because they’ll always be extremes human
because they’ll always be extremes human damage this lovely Scottish phrase he
damage this lovely Scottish phrase he
damage this lovely Scottish phrase he talks about I always be where the
talks about I always be where the
talks about I always be where the extremes meet it’s the only place I know
extremes meet it’s the only place I know
extremes meet it’s the only place I know to dodge the Greek conceit of being
to dodge the Greek conceit of being
to dodge the Greek conceit of being right that dams a vast majority of men
right that dams a vast majority of men
right that dams a vast majority of men so the hell it being right what we need
so the hell it being right what we need
so the hell it being right what we need to do is to on issues like straight
to do is to on issues like straight
to do is to on issues like straight piano champion get the balance right and
piano champion get the balance right and
piano champion get the balance right and not have it utterly imbalance in in
not have it utterly imbalance in in
not have it utterly imbalance in in perpetuity
perpetuity
perpetuity and are you going to say that there are
and are you going to say that there are
and are you going to say that there are lots of polarities like this there’s the
lots of polarities like this there’s the
lots of polarities like this there’s the strict and nurturing pimp polarity but
strict and nurturing pimp polarity but
strict and nurturing pimp polarity but there’s also the polarity of do we stay
there’s also the polarity of do we stay
there’s also the polarity of do we stay as we are or do we change that there has
as we are or do we change that there has
as we are or do we change that there has to be a polarity there to be managed
to be a polarity there to be managed
to be a polarity there to be managed there’s a polarity around or do we
there’s a polarity around or do we
there’s a polarity around or do we centralized or decentralized there’s a
centralized or decentralized there’s a
centralized or decentralized there’s a polarity there to be optimized and again
polarity there to be optimized and again
polarity there to be optimized and again in changing circumstances the
in changing circumstances the
in changing circumstances the environment will change
environment will change
environment will change fiscal conditions will change the
fiscal conditions will change the
fiscal conditions will change the economy will change etc other polarities
economy will change etc other polarities
economy will change etc other polarities could be do we just go for action and
could be do we just go for action and
could be do we just go for action and get things done
get things done
get things done or do we pause and consider that we
or do we pause and consider that we
or do we pause and consider that we reflect and take a lot for view about it
reflect and take a lot for view about it
reflect and take a lot for view about it not one of them are right there’s a
not one of them are right there’s a
not one of them are right there’s a balance to be struck and my final one
balance to be struck and my final one
balance to be struck and my final one there is collaboration and competition I
there is collaboration and competition I
there is collaboration and competition I love what Dee Hawk says about
love what Dee Hawk says about
love what Dee Hawk says about collaboration competition he says if you
collaboration competition he says if you
collaboration competition he says if you go on a one-legged walk of collaboration
go on a one-legged walk of collaboration
go on a one-legged walk of collaboration you says it looks as though you’ve
you says it looks as though you’ve
you says it looks as though you’ve wounded into a hippie commune your
wounded into a hippie commune your
wounded into a hippie commune your political correct correctness dominates
political correct correctness dominates
political correct correctness dominates we apply a quality minutes inappropriate
we apply a quality minutes inappropriate
we apply a quality minutes inappropriate we end up with something like slavery to
we end up with something like slavery to
we end up with something like slavery to hold control together etc and we end up
hold control together etc and we end up
hold control together etc and we end up with something that is utterly
with something that is utterly
with something that is utterly disastrous Paul Potts back in charge
disastrous Paul Potts back in charge
disastrous Paul Potts back in charge from Cambodia etc if we’ve got a
from Cambodia etc if we’ve got a
from Cambodia etc if we’ve got a one-legged walk of competition then its
one-legged walk of competition then its
one-legged walk of competition then its repeat competitive tendering
repeat competitive tendering
repeat competitive tendering a race to the bottom chaos layoffs
a race to the bottom chaos layoffs
a race to the bottom chaos layoffs penury disaster societal disaster it’s a
penury disaster societal disaster it’s a
penury disaster societal disaster it’s a two-legged walk he says and he says look
two-legged walk he says and he says look
two-legged walk he says and he says look at any one of you a function of being
at any one of you a function of being
at any one of you a function of being not at all not chat at school not just
not at all not chat at school not just
not at all not chat at school not just through college university may be
through college university may be
through college university may be entered the first job but you to compete
entered the first job but you to compete
entered the first job but you to compete with siblings that hold me to compete in
with siblings that hold me to compete in
with siblings that hold me to compete in the playground you can Pete in the
the playground you can Pete in the
the playground you can Pete in the classroom you to compete on rate to get
classroom you to compete on rate to get
classroom you to compete on rate to get that job and hold it down and what I
that job and hold it down and what I
that job and hold it down and what I like about this is the advocates are
like about this is the advocates are
like about this is the advocates are solid-body Johnson’s worth looking at
solid-body Johnson’s worth looking at
solid-body Johnson’s worth looking at because she’s the guy that really opens
because she’s the guy that really opens
because she’s the guy that really opens up my mind and politey management cuz
up my mind and politey management cuz
up my mind and politey management cuz most pilates the the Stila school folks
most pilates the the Stila school folks
most pilates the the Stila school folks see the strength of the stage school and
see the strength of the stage school and
see the strength of the stage school and the weakness of the opposition and the
the weakness of the opposition and the
the weakness of the opposition and the the crusader see their strengths and the
the crusader see their strengths and the
the crusader see their strengths and the weakness of the scene is cool but they
weakness of the scene is cool but they
weakness of the scene is cool but they don’t see all four quadrants we need to
don’t see all four quadrants we need to
don’t see all four quadrants we need to see all four quadrants Ballet Johnson
see all four quadrants Ballet Johnson
see all four quadrants Ballet Johnson helps us do that Mary Parker Follett
helps us do that Mary Parker Follett
helps us do that Mary Parker Follett 1868 to 1953 never worked in the private
1868 to 1953 never worked in the private
1868 to 1953 never worked in the private sector knows what the voltage sector
sector knows what the voltage sector
sector knows what the voltage sector genius she says 80 great ideas doing and
genius she says 80 great ideas doing and
genius she says 80 great ideas doing and you believe black-tailed on appeal and
you believe black-tailed on appeal and
you believe black-tailed on appeal and believes white that the wrong ask why is
believes white that the wrong ask why is
believes white that the wrong ask why is white right for you integrate the ideas
white right for you integrate the ideas
white right for you integrate the ideas she says value differences integrate
she says value differences integrate
she says value differences integrate ideas form new groups wonderful form a
ideas form new groups wonderful form a
ideas form new groups wonderful form a new group in the workplace wonderful
new group in the workplace wonderful
new group in the workplace wonderful still and George Soros he’s the one
still and George Soros he’s the one
still and George Soros he’s the one that’s whispering in the ear of both
that’s whispering in the ear of both
that’s whispering in the ear of both people on either side of the handcart
people on either side of the handcart
people on either side of the handcart which says
which says
which says the one thing I can tell you for certain
the one thing I can tell you for certain
the one thing I can tell you for certain about what you’re doing particularly in
about what you’re doing particularly in
about what you’re doing particularly in retrospect is that it’s wrong the best
retrospect is that it’s wrong the best
retrospect is that it’s wrong the best you can hope for you’re walking on a
you can hope for you’re walking on a
you can hope for you’re walking on a fairy tale fallacy now my argument is
fairy tale fallacy now my argument is
fairy tale fallacy now my argument is you’ll be in a much more effective
you’ll be in a much more effective
you’ll be in a much more effective fallacy if you’re getting the feedback
fallacy if you’re getting the feedback
fallacy if you’re getting the feedback from that other side of the platform and
from that other side of the platform and
from that other side of the platform and managing it forward and finally I would
managing it forward and finally I would
managing it forward and finally I would say look at the art of hosting that
say look at the art of hosting that
say look at the art of hosting that swept Denmark and Austria and Sweden and
swept Denmark and Austria and Sweden and
swept Denmark and Austria and Sweden and Canada and the states and it snow here
Canada and the states and it snow here
Canada and the states and it snow here in Scotland where we’re bringing people
in Scotland where we’re bringing people
in Scotland where we’re bringing people together to have conversations that
together to have conversations that
together to have conversations that matter to have conversations that
matter to have conversations that
matter to have conversations that suffice the issues that really matter
suffice the issues that really matter
suffice the issues that really matter that allows us to focus on that my big
that allows us to focus on that my big
that allows us to focus on that my big dream is that we have art of hosting
dream is that we have art of hosting
dream is that we have art of hosting approaches in the workplace and not just
approaches in the workplace and not just
approaches in the workplace and not just the megaphone diplomacy of senior
the megaphone diplomacy of senior
the megaphone diplomacy of senior management see now hear this from the
management see now hear this from the
management see now hear this from the bridge of the management team so there’s
bridge of the management team so there’s
bridge of the management team so there’s a real-world manifestation to this
a real-world manifestation to this
a real-world manifestation to this rather than have you believed I’m just
rather than have you believed I’m just
rather than have you believed I’m just in my latest ages looking at a kind of
in my latest ages looking at a kind of
in my latest ages looking at a kind of blue horizon that may or may not exist
blue horizon that may or may not exist
blue horizon that may or may not exist wonderful guide we came across on the
wonderful guide we came across on the
wonderful guide we came across on the study called you’d keep you it says in
study called you’d keep you it says in
study called you’d keep you it says in the future there’ll only be four kinds
the future there’ll only be four kinds
the future there’ll only be four kinds of jobs this is the top one discretion
of jobs this is the top one discretion
of jobs this is the top one discretion learning jobs Brenda’s got one clarity
learning jobs Brenda’s got one clarity
learning jobs Brenda’s got one clarity of purpose
of purpose
of purpose if tonally going to do his job the
if tonally going to do his job the
if tonally going to do his job the competence to do it the relationships
competence to do it the relationships
competence to do it the relationships need to make things happen and he’s also
need to make things happen and he’s also
need to make things happen and he’s also got the the just and fair culture that
got the the just and fair culture that
got the the just and fair culture that he works with it next level down lean
he works with it next level down lean
he works with it next level down lean jobs where your job is pretty much
jobs where your job is pretty much
jobs where your job is pretty much prescribed you’re exactly what you’re
prescribed you’re exactly what you’re
prescribed you’re exactly what you’re supposed to do level beyond the
supposed to do level beyond the
supposed to do level beyond the scaleless jobs named after Frederick
scaleless jobs named after Frederick
scaleless jobs named after Frederick Taylor
Taylor
Taylor don’t bother bringing your brain will
don’t bother bringing your brain will
don’t bother bringing your brain will tell you what to do minute to minute
tell you what to do minute to minute
tell you what to do minute to minute hour to hour your before you’ll be fine
hour to hour your before you’ll be fine
hour to hour your before you’ll be fine and the bottom level of job traditional
and the bottom level of job traditional
and the bottom level of job traditional jobs don’t even discuss change you’ll
jobs don’t even discuss change you’ll
jobs don’t even discuss change you’ll get fired sidelined etc what is really
get fired sidelined etc what is really
get fired sidelined etc what is really fascinating is when you look at the
fascinating is when you look at the
fascinating is when you look at the numbers and this is what I put on a bit
numbers and this is what I put on a bit
numbers and this is what I put on a bit of humility here because the UK average
of humility here because the UK average
of humility here because the UK average is only the European averages is 38% the
is only the European averages is 38% the
is only the European averages is 38% the UK on the score is 35% Scotland being
UK on the score is 35% Scotland being
UK on the score is 35% Scotland being that bit more of a branch economy turkey
that bit more of a branch economy turkey
that bit more of a branch economy turkey 30% but look at these numbers the
30% but look at these numbers the
30% but look at these numbers the Netherlands 64%
Netherlands 64%
Netherlands 64% Denmark 60% Sweden 54%
Denmark 60% Sweden 54%
Denmark 60% Sweden 54% now that to my mind is huge because what
now that to my mind is huge because what
now that to my mind is huge because what that means is that there’s less pressure
that means is that there’s less pressure
that means is that there’s less pressure on the social services there’s a bigger
on the social services there’s a bigger
on the social services there’s a bigger tax take there’s more resilient people
tax take there’s more resilient people
tax take there’s more resilient people there’s people bringing up kids and
there’s people bringing up kids and
there’s people bringing up kids and houses that I’ve got your warm cozy food
houses that I’ve got your warm cozy food
houses that I’ve got your warm cozy food in the fridge books in the table I T
in the fridge books in the table I T
in the fridge books in the table I T available for the kids to develop
available for the kids to develop
available for the kids to develop forward but from a business standpoint
forward but from a business standpoint
forward but from a business standpoint that also comes up Tom Peters link here
that also comes up Tom Peters link here
that also comes up Tom Peters link here Tom Peter says that that little blue
Tom Peter says that that little blue
Tom Peter says that that little blue circle down there is the generic product
circle down there is the generic product
circle down there is the generic product that any company’s still delivering so
that any company’s still delivering so
that any company’s still delivering so the bad news is that yellow circles what
the bad news is that yellow circles what
the bad news is that yellow circles what the customer expects the good news he
the customer expects the good news he
the customer expects the good news he says is that there is an Augmented
says is that there is an Augmented
says is that there is an Augmented product you can have and the really good
product you can have and the really good
product you can have and the really good news is there’s a potential product that
news is there’s a potential product that
news is there’s a potential product that is huge and what you see what I’m saying
is huge and what you see what I’m saying
is huge and what you see what I’m saying is you will struggle evil to deliver the
is you will struggle evil to deliver the
is you will struggle evil to deliver the generic product if you don’t have more
generic product if you don’t have more
generic product if you don’t have more people and discretion learning jobs and
people and discretion learning jobs and
people and discretion learning jobs and this should be a real real priority for
this should be a real real priority for
this should be a real real priority for us so I think I remember watching
us so I think I remember watching
us so I think I remember watching Bettany Hughes cover these three great
Bettany Hughes cover these three great
Bettany Hughes cover these three great philosophers all born two and half
philosophers all born two and half
philosophers all born two and half thousand years ago over them 100 years
thousand years ago over them 100 years
thousand years ago over them 100 years of each other
of each other
of each other Socrates Confucius in the Buddha all
Socrates Confucius in the Buddha all
Socrates Confucius in the Buddha all coming to pretty much the same
coming to pretty much the same
coming to pretty much the same conclusion which was when user still
conclusion which was when user still
conclusion which was when user still down the proposition it’s essentially
down the proposition it’s essentially
down the proposition it’s essentially the handcart but before the time and
the handcart but before the time and
the handcart but before the time and it’s do the right thing do the right
it’s do the right thing do the right
it’s do the right thing do the right thing by your people by your customers
thing by your people by your customers
thing by your people by your customers but by your suppliers by your host
but by your suppliers by your host
but by your suppliers by your host community by the taxpayer by the
community by the taxpayer by the
community by the taxpayer by the environment not just to be a nice person
environment not just to be a nice person
environment not just to be a nice person but to be indispensable to be successful
but to be indispensable to be successful
but to be indispensable to be successful and move things forward so I think the
and move things forward so I think the
and move things forward so I think the point I would make know is there’s an
point I would make know is there’s an
point I would make know is there’s an obligation on use potential or current
obligation on use potential or current
obligation on use potential or current employees to demand discretion learning
employees to demand discretion learning
employees to demand discretion learning jobs there’s an obligation on employers
jobs there’s an obligation on employers
jobs there’s an obligation on employers to create more discretionary jobs even
to create more discretionary jobs even
to create more discretionary jobs even just for their own self-interest and
just for their own self-interest and
just for their own self-interest and there are lessons to be learned from Raj
there are lessons to be learned from Raj
there are lessons to be learned from Raj Sisodia and what he’s identified with
Sisodia and what he’s identified with
Sisodia and what he’s identified with these firms of endearment companies
these firms of endearment companies
these firms of endearment companies there’s lessons to be learned from the
there’s lessons to be learned from the
there’s lessons to be learned from the Netherlands and if you go back to a
Netherlands and if you go back to a
Netherlands and if you go back to a lovely lane from a French economist work
lovely lane from a French economist work
lovely lane from a French economist work for the OECD at one point am jean pierre
for the OECD at one point am jean pierre
for the OECD at one point am jean pierre cookie he said famously a failure to
cookie he said famously a failure to
cookie he said famously a failure to converge is a failure to learn we
converge is a failure to learn we
converge is a failure to learn we mice love this thank you
”
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