there are two types of leaders in this world the first one is what I call an
world the first one is what I call an
world the first one is what I call an impact leader now an impact leader is
impact leader now an impact leader is
impact leader now an impact leader is someone who leaves your life better off
someone who leaves your life better off
someone who leaves your life better off than before they came along and lucky
than before they came along and lucky
than before they came along and lucky for me that was the first leader I had
for me that was the first leader I had
for me that was the first leader I had ever worked for I was 23 years old
ever worked for I was 23 years old
ever worked for I was 23 years old working as a waitress in a restaurant
working as a waitress in a restaurant
working as a waitress in a restaurant and all I gotta tell you I was a pretty
and all I gotta tell you I was a pretty
and all I gotta tell you I was a pretty good waitress I loved my job however I
good waitress I loved my job however I
good waitress I loved my job however I did not want to be a professional
did not want to be a professional
did not want to be a professional waitress for the rest of my life I
waitress for the rest of my life I
waitress for the rest of my life I actually wanted to be a professional
actually wanted to be a professional
actually wanted to be a professional singer and my boss knew this about me
singer and my boss knew this about me
singer and my boss knew this about me and he often took opportunities to help
and he often took opportunities to help
and he often took opportunities to help push me toward that dream and I’ll never
push me toward that dream and I’ll never
push me toward that dream and I’ll never forget the first time he grabs a stool
forget the first time he grabs a stool
forget the first time he grabs a stool places it in the middle of the
places it in the middle of the
places it in the middle of the restaurant hands me a microphone and he
restaurant hands me a microphone and he
restaurant hands me a microphone and he says Betsy here’s your chance to prove
says Betsy here’s your chance to prove
says Betsy here’s your chance to prove that you really want to be a singer get
that you really want to be a singer get
that you really want to be a singer get up on that stool and sing for our
up on that stool and sing for our
up on that stool and sing for our customers and I looked at him and I said
customers and I looked at him and I said
customers and I looked at him and I said it’s not really a sing in front of your
it’s not really a sing in front of your
it’s not really a sing in front of your customers type of restaurant and then I
customers type of restaurant and then I
customers type of restaurant and then I remember my dad’s voice in the back of
remember my dad’s voice in the back of
remember my dad’s voice in the back of my head that says you know if you don’t
my head that says you know if you don’t
my head that says you know if you don’t give a hundred percent to your dreams
give a hundred percent to your dreams
give a hundred percent to your dreams when it doesn’t matter you’re not going
when it doesn’t matter you’re not going
when it doesn’t matter you’re not going to give a hundred percent when it does
to give a hundred percent when it does
to give a hundred percent when it does so I got up on that stool and I sang my
so I got up on that stool and I sang my
so I got up on that stool and I sang my heart out and I got my very first
heart out and I got my very first
heart out and I got my very first standing ovation it was a great moment
standing ovation it was a great moment
standing ovation it was a great moment for me and I’ll tell you it prepared me
for me and I’ll tell you it prepared me
for me and I’ll tell you it prepared me for auditioning in front of other people
for auditioning in front of other people
for auditioning in front of other people and I went on have a twelve-year career
and I went on have a twelve-year career
and I went on have a twelve-year career traveling the world as a professional
traveling the world as a professional
traveling the world as a professional singer now let me ask you something was
singer now let me ask you something was
singer now let me ask you something was it my bosses responsibility to let me
it my bosses responsibility to let me
it my bosses responsibility to let me sing at the restaurant absolutely not
sing at the restaurant absolutely not
sing at the restaurant absolutely not but as an impact leader he understood
but as an impact leader he understood
but as an impact leader he understood that the more he invested in my dreams
that the more he invested in my dreams
that the more he invested in my dreams outside the workplace that the more he
outside the workplace that the more he
outside the workplace that the more he would get from me within the workplace
would get from me within the workplace
would get from me within the workplace that’s the power of being an impact
that’s the power of being an impact
that’s the power of being an impact leader now on the other side of the
leader now on the other side of the
leader now on the other side of the spectrum we have what I call the
spectrum we have what I call the
spectrum we have what I call the paycheck leader and paycheck leaders
paycheck leader and paycheck leaders
paycheck leader and paycheck leaders will never do anything more than their
will never do anything more than their
will never do anything more than their paycheck requires them to do and
paycheck requires them to do and
paycheck requires them to do and unfortunately paycheck leaders only ever
unfortunately paycheck leaders only ever
unfortunately paycheck leaders only ever produce paycheck employees so we start
produce paycheck employees so we start
produce paycheck employees so we start to see low morale low trust and a low
to see low morale low trust and a low
to see low morale low trust and a low productive work environment because no
productive work environment because no
productive work environment because no one wants to stay
one wants to stay
one wants to stay working for that type of leader we see
working for that type of leader we see
working for that type of leader we see higher turnover rates as well because
higher turnover rates as well because
higher turnover rates as well because let’s face it no one leaves bad
let’s face it no one leaves bad
let’s face it no one leaves bad companies they leave bad leaders so now
companies they leave bad leaders so now
companies they leave bad leaders so now we’re forced to get out and get new
we’re forced to get out and get new
we’re forced to get out and get new leaders to replace them which costs us
leaders to replace them which costs us
leaders to replace them which costs us even more money in our organizations and
even more money in our organizations and
even more money in our organizations and the sad news is that paycheck leaders
the sad news is that paycheck leaders
the sad news is that paycheck leaders have become the standard in today’s
have become the standard in today’s
have become the standard in today’s workforce and it’s starting to hurt our
workforce and it’s starting to hurt our
workforce and it’s starting to hurt our organizations in Fast Company magazine
organizations in Fast Company magazine
organizations in Fast Company magazine came out with an article about a company
came out with an article about a company
came out with an article about a company that overshot a change they wanted to
that overshot a change they wanted to
that overshot a change they wanted to implement by 89 weeks 39 of those weeks
implement by 89 weeks 39 of those weeks
implement by 89 weeks 39 of those weeks were due to mistrust in leadership and
were due to mistrust in leadership and
were due to mistrust in leadership and according to Forbes 85 percent of
according to Forbes 85 percent of
according to Forbes 85 percent of organizations feel that their current
organizations feel that their current
organizations feel that their current leaders are not strong enough to fill
leaders are not strong enough to fill
leaders are not strong enough to fill vital leadership roles within their
vital leadership roles within their
vital leadership roles within their company and 63 percent of people who
company and 63 percent of people who
company and 63 percent of people who move up into those leadership roles feel
move up into those leadership roles feel
move up into those leadership roles feel that their leadership development
that their leadership development
that their leadership development programs are not actually equipping them
programs are not actually equipping them
programs are not actually equipping them to be able to build high-performing
to be able to build high-performing
to be able to build high-performing teams well we all know if you’re not
teams well we all know if you’re not
teams well we all know if you’re not building a high-performing team you
building a high-performing team you
building a high-performing team you can’t have a high-performing company so
can’t have a high-performing company so
can’t have a high-performing company so things have got to change for us and
things have got to change for us and
things have got to change for us and when I share these statistics with
when I share these statistics with
when I share these statistics with organizations what I hear them ask is
organizations what I hear them ask is
organizations what I hear them ask is what do we need to bring into our
what do we need to bring into our
what do we need to bring into our organization or our leadership
organization or our leadership
organization or our leadership development programs our take out to
development programs our take out to
development programs our take out to help our leaders and that’s a great
help our leaders and that’s a great
help our leaders and that’s a great question
question
question however there’s a better question we
however there’s a better question we
however there’s a better question we need to ask to start and that question
need to ask to start and that question
need to ask to start and that question is how do we measure the level of
is how do we measure the level of
is how do we measure the level of leadership within each of our leaders
leadership within each of our leaders
leadership within each of our leaders and from there how do we develop a
and from there how do we develop a
and from there how do we develop a strategic plan to raise everybody up to
strategic plan to raise everybody up to
strategic plan to raise everybody up to become that impact leader now we’ve
become that impact leader now we’ve
become that impact leader now we’ve learned to measure certain things like
learned to measure certain things like
learned to measure certain things like our IQ and our EQ correct
our IQ and our EQ correct
our IQ and our EQ correct so our IQ stands for who knows go ahead
so our IQ stands for who knows go ahead
so our IQ stands for who knows go ahead and shout it out intelligence quotient
and shout it out intelligence quotient
and shout it out intelligence quotient absolutely and our EQ stands for
absolutely and our EQ stands for
absolutely and our EQ stands for somebody shout that out our emotional
somebody shout that out our emotional
somebody shout that out our emotional quotient we measure the levels of
quotient we measure the levels of
quotient we measure the levels of emotional intelligence we have today I
emotional intelligence we have today I
emotional intelligence we have today I want to introduce you to the three
want to introduce you to the three
want to introduce you to the three quotients that measure your credibility
quotients that measure your credibility
quotients that measure your credibility respect and effectiveness as a leader in
respect and effectiveness as a leader in
respect and effectiveness as a leader in any organization so let’s start with the
any organization so let’s start with the
any organization so let’s start with the first one which is your skills quotient
first one which is your skills quotient
first one which is your skills quotient and I think the best way to start this
and I think the best way to start this
and I think the best way to start this is with a quote by Abraham Lincoln
is with a quote by Abraham Lincoln
is with a quote by Abraham Lincoln because he once said if you give me six
because he once said if you give me six
because he once said if you give me six hours to chop down a tree I’ll spend
hours to chop down a tree I’ll spend
hours to chop down a tree I’ll spend the first four sharpening the X right as
the first four sharpening the X right as
the first four sharpening the X right as a former woodcutter he understood the
a former woodcutter he understood the
a former woodcutter he understood the sharper your axes the more effective
sharper your axes the more effective
sharper your axes the more effective you’ll be at your job well it works the
you’ll be at your job well it works the
you’ll be at your job well it works the same with leadership skills the more you
same with leadership skills the more you
same with leadership skills the more you we sharpen our skills the more effective
we sharpen our skills the more effective
we sharpen our skills the more effective we’ll be within our organization now
we’ll be within our organization now
we’ll be within our organization now I’ve been able to interview top leaders
I’ve been able to interview top leaders
I’ve been able to interview top leaders from around the nation and what I found
from around the nation and what I found
from around the nation and what I found is that they have 23 skills that helped
is that they have 23 skills that helped
is that they have 23 skills that helped make them a top leader such as effective
make them a top leader such as effective
make them a top leader such as effective communication skills being able to
communication skills being able to
communication skills being able to handle conflict resolution and helping
handle conflict resolution and helping
handle conflict resolution and helping other people be able to do the same
other people be able to do the same
other people be able to do the same being able to understand human behavior
being able to understand human behavior
being able to understand human behavior and people skills communicating
and people skills communicating
and people skills communicating connecting and influencing people who
connecting and influencing people who
connecting and influencing people who are not like you but the most
are not like you but the most
are not like you but the most interesting skill that I found they had
interesting skill that I found they had
interesting skill that I found they had in common and the one that is left out
in common and the one that is left out
in common and the one that is left out of most leadership trainings is coaching
of most leadership trainings is coaching
of most leadership trainings is coaching skills the ability to see someone’s
skills the ability to see someone’s
skills the ability to see someone’s potential bring it out of them and have
potential bring it out of them and have
potential bring it out of them and have them work in their strength zone so that
them work in their strength zone so that
them work in their strength zone so that they can move up within the company but
they can move up within the company but
they can move up within the company but in order to do that you have to see
in order to do that you have to see
in order to do that you have to see something special in them that they
something special in them that they
something special in them that they don’t even see within themselves I call
don’t even see within themselves I call
don’t even see within themselves I call it our special sauce and think about
it our special sauce and think about
it our special sauce and think about your mother’s favorite recipe that she
your mother’s favorite recipe that she
your mother’s favorite recipe that she makes that has that special sauce that
makes that has that special sauce that
makes that has that special sauce that she won’t share with anybody well what’s
she won’t share with anybody well what’s
she won’t share with anybody well what’s the special sauce inside each of those
the special sauce inside each of those
the special sauce inside each of those employees that works for you well
employees that works for you well
employees that works for you well there’s a way to look for it you just
there’s a way to look for it you just
there’s a way to look for it you just have to simply see something unique in
have to simply see something unique in
have to simply see something unique in them like I said that they don’t see in
them like I said that they don’t see in
them like I said that they don’t see in themselves so I’m going to show you a
themselves so I’m going to show you a
themselves so I’m going to show you a set of logos as an example that you’ve
set of logos as an example that you’ve
set of logos as an example that you’ve probably seen a hundred times however
probably seen a hundred times however
probably seen a hundred times however you may have missed the special sauce in
you may have missed the special sauce in
you may have missed the special sauce in each of them so for instance raise your
each of them so for instance raise your
each of them so for instance raise your hand when you see the arrow in the FedEx
hand when you see the arrow in the FedEx
hand when you see the arrow in the FedEx logo I see quite a few hands going up
logo I see quite a few hands going up
logo I see quite a few hands going up okay and if you haven’t seen it look for
okay and if you haven’t seen it look for
okay and if you haven’t seen it look for the white space between the E and the X
the white space between the E and the X
the white space between the E and the X see it now all right how about the
see it now all right how about the
see it now all right how about the person riding the bicycle and the little
person riding the bicycle and the little
person riding the bicycle and the little Tour de France logo anyone see that one
Tour de France logo anyone see that one
Tour de France logo anyone see that one take some time and the last one’s a
take some time and the last one’s a
take some time and the last one’s a little bit easier Amazon wants you to
little bit easier Amazon wants you to
little bit easier Amazon wants you to know they deliver everything from A to Z
know they deliver everything from A to Z
know they deliver everything from A to Z with a smile how come we’ve never
with a smile how come we’ve never
with a smile how come we’ve never noticed some of these before simply
noticed some of these before simply
noticed some of these before simply because we’re not looking you’re either
because we’re not looking you’re either
because we’re not looking you’re either coaching people to success or you’re
coaching people to success or you’re
coaching people to success or you’re bossing them too
bossing them too
bossing them too earlier the choice is yours now the
earlier the choice is yours now the
earlier the choice is yours now the second quotient helps give you more
second quotient helps give you more
second quotient helps give you more productivity in the workplace and that
productivity in the workplace and that
productivity in the workplace and that is our habit quotient these are the
is our habit quotient these are the
is our habit quotient these are the things we do on a daily basis that make
things we do on a daily basis that make
things we do on a daily basis that make us more effective as a leader and when
us more effective as a leader and when
us more effective as a leader and when interviewing those top leaders around
interviewing those top leaders around
interviewing those top leaders around the nation we discovered 10 success
the nation we discovered 10 success
the nation we discovered 10 success habits that they all share now the
habits that they all share now the
habits that they all share now the interesting thing is when we go into
interesting thing is when we go into
interesting thing is when we go into organizations to teach this to leaders
organizations to teach this to leaders
organizations to teach this to leaders we don’t just share these 10 success
we don’t just share these 10 success
we don’t just share these 10 success habits because we understand that yes we
habits because we understand that yes we
habits because we understand that yes we have habits we want to make but we also
have habits we want to make but we also
have habits we want to make but we also have habits that we need to break so we
have habits that we need to break so we
have habits that we need to break so we need to address both of these at the
need to address both of these at the
need to address both of these at the same time so for instance someone may
same time so for instance someone may
same time so for instance someone may have the habit of procrastinating so we
have the habit of procrastinating so we
have the habit of procrastinating so we need to help break that habit and make
need to help break that habit and make
need to help break that habit and make the habit of prioritizing and managing
the habit of prioritizing and managing
the habit of prioritizing and managing your time better some people have the
your time better some people have the
your time better some people have the habit of judging others who have a
habit of judging others who have a
habit of judging others who have a different perception from them and that
different perception from them and that
different perception from them and that causes more conflict in the workplace so
causes more conflict in the workplace so
causes more conflict in the workplace so we need to help make the habit of
we need to help make the habit of
we need to help make the habit of understanding the different personality
understanding the different personality
understanding the different personality styles in the workplace and how to
styles in the workplace and how to
styles in the workplace and how to communicate better with each one your
communicate better with each one your
communicate better with each one your habits are what make you more effective
habits are what make you more effective
habits are what make you more effective within your organization now the last
within your organization now the last
within your organization now the last the last quotient and have most
the last quotient and have most
the last quotient and have most important one of all is the one that
important one of all is the one that
important one of all is the one that gets you respect and it gets you
gets you respect and it gets you
gets you respect and it gets you influenced as a leader and that is your
influenced as a leader and that is your
influenced as a leader and that is your character quotient you know great
character quotient you know great
character quotient you know great leaders understand that your skills your
leaders understand that your skills your
leaders understand that your skills your habits your position or title is not
habits your position or title is not
habits your position or title is not what makes you a great leader your
what makes you a great leader your
what makes you a great leader your character does and in order to be an
character does and in order to be an
character does and in order to be an influential leader you have to be the
influential leader you have to be the
influential leader you have to be the type of leader that people feel is worth
type of leader that people feel is worth
type of leader that people feel is worth following and I think a great example of
following and I think a great example of
following and I think a great example of this is herb Keller who was a former CEO
this is herb Keller who was a former CEO
this is herb Keller who was a former CEO of Southwest Airlines
of Southwest Airlines
of Southwest Airlines you know his employees raved about how
you know his employees raved about how
you know his employees raved about how he would remember every single one of
he would remember every single one of
he would remember every single one of their names how he would go out on the
their names how he would go out on the
their names how he would go out on the busiest travel day of the year on
busiest travel day of the year on
busiest travel day of the year on Thanksgiving and help them load luggage
Thanksgiving and help them load luggage
Thanksgiving and help them load luggage and how he created a work environment
and how he created a work environment
and how he created a work environment that was so much fun
that was so much fun
that was so much fun people actually enjoyed going to work
people actually enjoyed going to work
people actually enjoyed going to work and in 1994 on boss’s day 16,000 of his
and in 1994 on boss’s day 16,000 of his
and in 1994 on boss’s day 16,000 of his employees bought an ad in the USA Today
employees bought an ad in the USA Today
employees bought an ad in the USA Today to thank him for not only being an
to thank him for not only being an
to thank him for not only being an incredible boss
incredible boss
incredible boss but also a friend in closing today I
but also a friend in closing today I
but also a friend in closing today I want to challenge you to rethink what
want to challenge you to rethink what
want to challenge you to rethink what leadership means in today’s workforce
leadership means in today’s workforce
leadership means in today’s workforce you know I believe that leadership is
you know I believe that leadership is
you know I believe that leadership is not a position or title but it’s a
not a position or title but it’s a
not a position or title but it’s a responsibility and one we should not
responsibility and one we should not
responsibility and one we should not take lightly so I’m asking you to join
take lightly so I’m asking you to join
take lightly so I’m asking you to join with me in helping raise the level of
with me in helping raise the level of
with me in helping raise the level of leadership for our future generation and
leadership for our future generation and
leadership for our future generation and work on your skills your character and
work on your skills your character and
work on your skills your character and your habits so that you can make an
your habits so that you can make an
your habits so that you can make an impact where it matters most thank you
impact where it matters most thank you
impact where it matters most thank you very much
very much
very much [Applause]
”
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