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Repenser la relation entre l’entreprise et les consommateurs | Fred Ghenassia | TEDxSaintBrieuc


[Applause]

I came to talk to you about a

consciousness that upset my

business creation design

I’m 63 years old I created my first

company in 1977 while I was

still a third year student

of business school period from elsewhere

where he was particularly

complicated to start a business

when we were young and still

student I created or took over

40 companies in the last 40

years I had failures and I had

successes but what has the most

marked this is the evolution of more and

faster markets on which I have

may have to work

I’m thinking in particular about the

food distribution at the

cosmetic to optics or such h

field in which I was able to work

strong of these experiences I decided

to create an activity around the

digital

it’s about teaching how to paint

thanks to a digital tablet a

adapted program and a brush that I have

designed like all my activities

previous

I took some time to organize

my project I created my concept

I did a market research and

market research that turned out

positive

I organized a forecast this is at

to say that I tried as much as I did

it is possible to imagine my figure

and my estimate of

spending for the next three

years

prediction from elsewhere that served me

to obtain funding from this project

I started recruiting

and icing on the cake I got a

price of innovation

sincerely I think it’s one of

projects I’ve had the most to

work at a meeting at saint

brieuc I met a person who

was recognized in this area of

the digital economy

and very proud of the project I was in

train to wear I told myself I’d like

I’ll explain with details

where I was and very

sincerely I was waiting a little

of encouragement and what was my

surprise see my disappointment when

told me that I plant myself is totally

in the way that I approached my

subject and that my chances of success in

was very very limited my first

reaction was to revolt me

how to tell me that I will plant myself

while I had given myself all

chances of success for this project and

that’s what told me they hand

especially made think

you have planned too much money on a project

which has not yet been submitted to

future users who has too much

certainties about the very interest of your

project and you’re too sure you’re too

sure of the way it needs to be

design

organize it and the wind and add it

his advice begins with release

with future users ask

their opinion on what you have planned

for them and especially especially asks them

their support sincerely I put

still some time to understand this

what did you want to tell me

and that’s what I understood

rules of the game have changed

wholesale marketing as I was the

taken use taught during very

many years

that is, the analysis of the needs of

consumers and how it

must be used to influence their

behavior was totally discounted

in question by internet

this consumer behavior is

found totally modified before we

spent most of his time

organize his project before the

submit a panel of consumers by

the market through tubes or

market test

now now the consumer

is ready to help you if you

consider as an actor and not

only as a user

he can join your project at most

early of its conception

he can help you to develop it

he can especially help you with his

development

if the project fits well with one of

its needs

so he will help you to design it to

make it to finance it and to

sale

yes but how to know in all

surrounded by a community of his

future users

you have to know how to get them involved

throughout the manufacturing process

your concept or other products

we must take into account their opinion and

especially tell them what do you

have modified in your project thanks

to their contribution must be left must

inform them as and when

development of your concept

and when you are thrown at them you have to

continue to do that to them

react to your own

development your future consumers

have become consom actors they are

your testers your tips your bankers

your sales people can help you

to create value

they are the guarantors of your success in

now you can create a product

and a service and offer it to its

users

while neither the product nor the service

exists if it’s a failure

no consequence if it’s a success

then you explain to them that the product

is not fully developed and

not only will they wait but they will

will tell you the changes

made as and when

design

you can also launch a product

while he is not yet totally

ended there too

they will help you to develop it

and above all they will bring you the

first funding but you will tell me

what interest do these futures have

users help you after

reflection I considered that there

had I was going to say two big cases that

could present themselves and who do

that he was doing that he was motivated to

help you

the first they act by conviction

they are motivated by a mission and by

values ​​the second reason bath

simply he wants a product on

more suited to their case I think

that today we are witnessing a real

co-creation movement for that I

picked up a newspaper article that

relect that reflects pardon a study

that was done on a company

this hold is called music they

Japanese companies of accessories

of office and houses and that’s what

the few lines that summarize their

study of researchers compared

products designed by the cults to

music clips to co products

created with consumers by the

through a web platform

products that have been created and

generated 5 times more revenue and have

been six times more profitable during

the next five years that the

products designed so

traditional

roger so I decided to surround myself

from a community I recruited a

community manager who in six months has

aroused the interest of thousands of

amateur painters that we follow from

daily way then we the

let’s do it through platforms like

that facebook linkedin twitter

and instagram wealth information

collected the relevance of the answers

brought and there that in addition to

complicity that settles between us

totally impressed me and even

always impressed me

brought to completely flatten

my project and to mount a new

project based on a collaboration

much more important as a system

very collaborative

today I feel stronger in this

project more supported I feel engaged

and I feel indebted for this ex

I wanted to draw some

stiff a little more general than

I would like to submit to you

consumers

you understand that you still have

more today than yesterday the power of

create your environment and that you

become responsible by giving the

means a company born and

has developed you become the

responsible for his influence on your

uses you have in your hands the

become of the business of his

development and its jobs you

are the main actor of the world

economic around you actors

also because you can also

to be a creator of value

nothing is easier today than

to create your own activity

I mean, that never

been so easy you can

even surround you with a community

talk about your project and create as well

your activity your service your

job I realized that the

consumer and the company

never been as much in interaction as

the company is a reflection of a group

of consumers and that the consumer

can participate in an adventure

entrepreneurial

let’s imagine imagine we were taking

really aware of that

then we will have hope to change the

world around us

because by changing the behavior of

companies we will change our

environment

thank you

[Applause]

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