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How to play. And reach your business goals | Yuen Yen Tsai | TEDxApeldoorn


[Music]

[Music] when you stop playing you start dying a

when you stop playing you start dying a

when you stop playing you start dying a matter of life and death

matter of life and death

matter of life and death and we had our share of high work

and we had our share of high work

and we had our share of high work pressure people feeling trapped

pressure people feeling trapped

pressure people feeling trapped desperate darling how can play bring

desperate darling how can play bring

desperate darling how can play bring relief now eight years ago I was at

relief now eight years ago I was at

relief now eight years ago I was at earning a favor to Peter

earning a favor to Peter

earning a favor to Peter and are searching for public weather

and are searching for public weather

and are searching for public weather data for his Series game and I was

data for his Series game and I was

data for his Series game and I was amazed by these digital games that I saw

amazed by these digital games that I saw

amazed by these digital games that I saw they so easily could make me understand

they so easily could make me understand

they so easily could make me understand complex matters as water management in

complex matters as water management in

complex matters as water management in Holland how does that go

Holland how does that go

Holland how does that go how’s it possible from playing a game on

how’s it possible from playing a game on

how’s it possible from playing a game on a screen transfer meaning in reality my

a screen transfer meaning in reality my

a screen transfer meaning in reality my reality I was keen on finding out and I

reality I was keen on finding out and I

reality I was keen on finding out and I found the very heart of play so I

found the very heart of play so I

found the very heart of play so I started talking to directors and

started talking to directors and

started talking to directors and managers about his play and they would

managers about his play and they would

managers about his play and they would say well Union play is for children not

say well Union play is for children not

say well Union play is for children not for us serious professionals we can’t be

for us serious professionals we can’t be

for us serious professionals we can’t be seen in a ball game so if I would add

seen in a ball game so if I would add

seen in a ball game so if I would add the word serious to game making it

the word serious to game making it

the word serious to game making it serious games would you play in the

serious games would you play in the

serious games would you play in the office I want you to feel the effect of

office I want you to feel the effect of

office I want you to feel the effect of these games and I invite you to stand up

these games and I invite you to stand up

these games and I invite you to stand up and play with me for just a moment now

and we are going to do circles in the

and we are going to do circles in the air so draw circles against the ceiling

air so draw circles against the ceiling

air so draw circles against the ceiling with your hand with a finger very good

with your hand with a finger very good

with your hand with a finger very good and lower your hand still drawing these

and lower your hand still drawing these

and lower your hand still drawing these circles and we do that for a last step

circles and we do that for a last step

circles and we do that for a last step one time now look upon these circles and

one time now look upon these circles and

one time now look upon these circles and tell me in what direction are you

tell me in what direction are you

tell me in what direction are you drawing and in what direction did you

drawing and in what direction did you

drawing and in what direction did you start ah the other way what happened let

start ah the other way what happened let

start ah the other way what happened let me be brief here on this small game

me be brief here on this small game

me be brief here on this small game please be seated again something

please be seated again something

please be seated again something happened something happened but what

happened something happened but what

happened something happened but what happened a small gain with hidden

happened a small gain with hidden

happened a small gain with hidden meanings and the first one is about the

meanings and the first one is about the

meanings and the first one is about the routine when you’re caught off guard you

routine when you’re caught off guard you

routine when you’re caught off guard you will your routine will kick in and the

will your routine will kick in and the

will your routine will kick in and the game makes you realize to change your

game makes you realize to change your

game makes you realize to change your routine you need much more dedication

routine you need much more dedication

routine you need much more dedication time and attention the second meaning is

time and attention the second meaning is

time and attention the second meaning is about the perspective you are able to

about the perspective you are able to

about the perspective you are able to change your perspective as long as you

change your perspective as long as you

change your perspective as long as you realize from which angle you’re looking

realize from which angle you’re looking

realize from which angle you’re looking at it and in the office when you are

at it and in the office when you are

at it and in the office when you are having more perspectives you are having

having more perspectives you are having

having more perspectives you are having more choices what to do and having

more choices what to do and having

more choices what to do and having choice brings you relief so would you

choice brings you relief so would you

choice brings you relief so would you play these games in the office most

play these games in the office most

play these games in the office most people still hesitate because they fear

people still hesitate because they fear

people still hesitate because they fear to stand out fear to feel fear to be

to stand out fear to feel fear to be

to stand out fear to feel fear to be seen in a ball game so let me tell you

seen in a ball game so let me tell you

seen in a ball game so let me tell you the story of three young she’s a manager

the story of three young she’s a manager

the story of three young she’s a manager at the Royal Military Police and that is

at the Royal Military Police and that is

at the Royal Military Police and that is the corner click America see her team

the corner click America see her team

the corner click America see her team write policies but they got rejected all

write policies but they got rejected all

write policies but they got rejected all the time and she did find out why

the time and she did find out why

the time and she did find out why because there are too many typing errors

because there are too many typing errors

because there are too many typing errors in

in

in policies and she had an idea how to

policies and she had an idea how to

policies and she had an idea how to tackle this got her team together and he

tackle this got her team together and he

tackle this got her team together and he set one goal no more typing errors they

set one goal no more typing errors they

set one goal no more typing errors they needed a few rules one Thea would be the

needed a few rules one Thea would be the

needed a few rules one Thea would be the last one to read the policies if she

last one to read the policies if she

last one to read the policies if she found no mistake she would forward it to

found no mistake she would forward it to

found no mistake she would forward it to management she found one you had to

management she found one you had to

management she found one you had to correct it and you needed to treat the

correct it and you needed to treat the

correct it and you needed to treat the whole team for cookies guess what very

whole team for cookies guess what very

whole team for cookies guess what very first days kitchen was loaded with

first days kitchen was loaded with

first days kitchen was loaded with cookies so what does that mean still too

cookies so what does that mean still too

cookies so what does that mean still too many errors that’s what it meant and the

many errors that’s what it meant and the

many errors that’s what it meant and the team realized now they had to change

team realized now they had to change

team realized now they had to change something they had to change their

something they had to change their

something they had to change their routine working in isolation they needed

routine working in isolation they needed

routine working in isolation they needed to cooperate gave each others that work

to cooperate gave each others that work

to cooperate gave each others that work to correct it before sending it as

to correct it before sending it as

to correct it before sending it as lúcia so that’s what happened

lúcia so that’s what happened

lúcia so that’s what happened long story short management satisfied so

long story short management satisfied so

long story short management satisfied so the team was in stress they changed

the team was in stress they changed

the team was in stress they changed their routine and they got more

their routine and they got more

their routine and they got more perspective and found a solution and

perspective and found a solution and

perspective and found a solution and relieved and were relieved at the end

relieved and were relieved at the end

relieved and were relieved at the end and why why was this little game so

and why why was this little game so

and why why was this little game so effective because it met the four

effective because it met the four

effective because it met the four defining traits of game and play the

defining traits of game and play the

defining traits of game and play the first one is goal there was a goal

first one is goal there was a goal

first one is goal there was a goal giving you a sense of purpose to do so

giving you a sense of purpose to do so

giving you a sense of purpose to do so there were rules and rules limit your

there were rules and rules limit your

there were rules and rules limit your routines so you have to become creative

routines so you have to become creative

routines so you have to become creative finding solutions and three there’s a

finding solutions and three there’s a

finding solutions and three there’s a feedback system you remember the cookies

feedback system you remember the cookies

feedback system you remember the cookies that is telling you how close you are to

that is telling you how close you are to

that is telling you how close you are to your goal and for the voluntary

your goal and for the voluntary

your goal and for the voluntary participation that means you accept the

participation that means you accept the

participation that means you accept the goal the rules and the feedback system

goal the rules and the feedback system

goal the rules and the feedback system so you can keep yourself safe while

so you can keep yourself safe while

so you can keep yourself safe while experimenting while failing while

experimenting while failing while

experimenting while failing while standing out and you enjoy the play so

standing out and you enjoy the play so

standing out and you enjoy the play so for defining traits altogether in a

for defining traits altogether in a

for defining traits altogether in a delicate balance and once balanced well

delicate balance and once balanced well

delicate balance and once balanced well play will emerge

play will emerge

play will emerge also in the office now now you know how

also in the office now now you know how

also in the office now now you know how play can emerge I’m going to tell you

play can emerge I’m going to tell you

play can emerge I’m going to tell you how play can make you and your

how play can make you and your

how play can make you and your organization grow to achieve your

organization grow to achieve your

organization grow to achieve your business goals I’m going to tell you

business goals I’m going to tell you

business goals I’m going to tell you about the Sirica training December last

about the Sirica training December last

about the Sirica training December last year 25 judges came from the Middle East

year 25 judges came from the Middle East

year 25 judges came from the Middle East to the Hague the International City of

to the Hague the International City of

to the Hague the International City of peace and justice and they came for

peace and justice and they came for

peace and justice and they came for improving their skills on legislation

improving their skills on legislation

improving their skills on legislation drafting and that is writing laws so

drafting and that is writing laws so

drafting and that is writing laws so professors experts scientists they all

professors experts scientists they all

professors experts scientists they all flew in to teach and I flew in to play

flew in to teach and I flew in to play

flew in to teach and I flew in to play and in this particular line of electors

and in this particular line of electors

and in this particular line of electors I was really nervous

I was really nervous

I was really nervous will they the participants ever

will they the participants ever

will they the participants ever understand my language of play so the

understand my language of play so the

understand my language of play so the first day I entered the Academy of

first day I entered the Academy of

first day I entered the Academy of legislation it is at the lung of four

legislation it is at the lung of four

legislation it is at the lung of four house it’s a state mansion so we had

house it’s a state mansion so we had

house it’s a state mansion so we had high ceilings marble floors silk

high ceilings marble floors silk

high ceilings marble floors silk wallpaper and I heard Arabic French and

wallpaper and I heard Arabic French and

wallpaper and I heard Arabic French and English I looked into the room I saw dr.

English I looked into the room I saw dr.

English I looked into the room I saw dr. Hamada Sal he my interpreter I saw one

Hamada Sal he my interpreter I saw one

Hamada Sal he my interpreter I saw one expert

expert

expert I saw slight 87 and I saw 25 judges all

I saw slight 87 and I saw 25 judges all

I saw slight 87 and I saw 25 judges all tangled up in cables headsets headphones

tangled up in cables headsets headphones

tangled up in cables headsets headphones tablets I thought there’s hardly any

tablets I thought there’s hardly any

tablets I thought there’s hardly any room to breathe and oxygen was running

room to breathe and oxygen was running

room to breathe and oxygen was running out so I thought if I was not there they

out so I thought if I was not there they

out so I thought if I was not there they would have taken notes as usual they

would have taken notes as usual they

would have taken notes as usual they would have asked some questions as usual

would have asked some questions as usual

would have asked some questions as usual and they would have returned home as a

and they would have returned home as a

and they would have returned home as a daily routine but I was there

I was there

I was there and Hammoud I was ready to assist so I

and Hammoud I was ready to assist so I

and Hammoud I was ready to assist so I stood up thinking Union go slowly go

stood up thinking Union go slowly go

stood up thinking Union go slowly go gently and 24 pair of eyes were looking

gently and 24 pair of eyes were looking

gently and 24 pair of eyes were looking at me and they were thinking she has a

at me and they were thinking she has a

at me and they were thinking she has a very bad hair day so I thought okay I

very bad hair day so I thought okay I

very bad hair day so I thought okay I brought a suitcase this suitcase and I

brought a suitcase this suitcase and I

brought a suitcase this suitcase and I also had slides and this is one of the

also had slides and this is one of the

also had slides and this is one of the slides a personal profile they could

slides a personal profile they could

slides a personal profile they could make selfies and fill it out and this

make selfies and fill it out and this

make selfies and fill it out and this exactly got judge Medina and fired up so

exactly got judge Medina and fired up so

exactly got judge Medina and fired up so much he asked me group learning union

much he asked me group learning union

much he asked me group learning union play with the suitcase how now with you

play with the suitcase how now with you

play with the suitcase how now with you and I said yes so judge Menen stood up

and I said yes so judge Menen stood up

and I said yes so judge Menen stood up and he was ready to play and we played

and he was ready to play and we played

and he was ready to play and we played warp juggle with Abu Apollo beer the

warp juggle with Abu Apollo beer the

warp juggle with Abu Apollo beer the other way around actually we played this

other way around actually we played this

other way around actually we played this ball game and I used it as an instrument

ball game and I used it as an instrument

ball game and I used it as an instrument of analysis I needed to know the

of analysis I needed to know the

of analysis I needed to know the flexibility of their minds I needed to

flexibility of their minds I needed to

flexibility of their minds I needed to know what characters are had in a room

know what characters are had in a room

know what characters are had in a room and judge McGann he used to game too he

and judge McGann he used to game too he

and judge McGann he used to game too he grew he became the informal leader of

grew he became the informal leader of

grew he became the informal leader of the group during the learning journey

the group during the learning journey

the group during the learning journey and being the youngest one the senior

and being the youngest one the senior

and being the youngest one the senior judges let him do so and why was this

judges let him do so and why was this

judges let him do so and why was this because play shifted their perspectives

because play shifted their perspectives

because play shifted their perspectives on each other and that’s why it happened

on each other and that’s why it happened

on each other and that’s why it happened so the team played and did brainstorms

so the team played and did brainstorms

so the team played and did brainstorms post-ups after-action reviews pre-mortem

post-ups after-action reviews pre-mortem

post-ups after-action reviews pre-mortem visual drawing

visual drawing

visual drawing and public speaking they combined the

and public speaking they combined the

and public speaking they combined the hardcore knowledge on legislation

hardcore knowledge on legislation

hardcore knowledge on legislation drafting together with a playful way of

drafting together with a playful way of

drafting together with a playful way of learning and they returned home all

learning and they returned home all

learning and they returned home all right

right

right in August just in August because of this

in August just in August because of this

in August just in August because of this day ban because of you I wanted to talk

day ban because of you I wanted to talk

day ban because of you I wanted to talk to judge eNOS Matar and judge

to judge eNOS Matar and judge

to judge eNOS Matar and judge eNOS Matar she is judge at the Court of

eNOS Matar she is judge at the Court of

eNOS Matar she is judge at the Court of Appeal in tennis and she told me she was

Appeal in tennis and she told me she was

Appeal in tennis and she told me she was she reconnected with her passion again

she reconnected with her passion again

she reconnected with her passion again during the training she valued the

during the training she valued the

during the training she valued the interaction with the judges so much she

interaction with the judges so much she

interaction with the judges so much she wished she had 100 copies of Union in

wished she had 100 copies of Union in

wished she had 100 copies of Union in the office now and fortunately for my

the office now and fortunately for my

the office now and fortunately for my husband

husband

husband and unfortunately for eNOS there’s only

and unfortunately for eNOS there’s only

and unfortunately for eNOS there’s only one so what did she do she applied the

one so what did she do she applied the

one so what did she do she applied the playful methods herself

playful methods herself

playful methods herself and what about modeun he hurried back

and what about modeun he hurried back

and what about modeun he hurried back home because he is the the judge of the

home because he is the the judge of the

home because he is the the judge of the Court of First Instance in Amman Jordan

Court of First Instance in Amman Jordan

Court of First Instance in Amman Jordan so his team is suffering from high work

so his team is suffering from high work

so his team is suffering from high work pressure as well

pressure as well

pressure as well he analyzed with the exact same ball

he analyzed with the exact same ball

he analyzed with the exact same ball game one of the procedures the

game one of the procedures the

game one of the procedures the application procedure consisting of 12

application procedure consisting of 12

application procedure consisting of 12 steps and together with this team they

steps and together with this team they

steps and together with this team they combined three steps and they cut off

combined three steps and they cut off

combined three steps and they cut off some waiting time – and now this

some waiting time – and now this

some waiting time – and now this procedure has two steps the applicants

procedure has two steps the applicants

procedure has two steps the applicants feel relieved but his senior staff –

feel relieved but his senior staff –

feel relieved but his senior staff – they hug him in the corridors for light

they hug him in the corridors for light

they hug him in the corridors for light in their work burden he saw his team

in their work burden he saw his team

in their work burden he saw his team team changing they are much more engaged

team changing they are much more engaged

team changing they are much more engaged in a word because they could change

in a word because they could change

in a word because they could change their perspectives and their routines

their perspectives and their routines

their perspectives and their routines and the team actually is growing right

and the team actually is growing right

and the team actually is growing right now they feel they can change the image

now they feel they can change the image

now they feel they can change the image of the civil servants in Jordan because

of the civil servants in Jordan because

of the civil servants in Jordan because usually they are seen as lazy and

usually they are seen as lazy and

usually they are seen as lazy and unhelpful but not the front desk of his

unhelpful but not the front desk of his

unhelpful but not the front desk of his court you will see

court you will see

court you will see careful carrying civil servants who are

careful carrying civil servants who are

careful carrying civil servants who are taking and dealing with the execution of

taking and dealing with the execution of

taking and dealing with the execution of the court sentences so one interpreter

the court sentences so one interpreter

the court sentences so one interpreter and 25 judges they lifted me up to grow

and 25 judges they lifted me up to grow

and 25 judges they lifted me up to grow and to show you how to achieve business

and to show you how to achieve business

and to show you how to achieve business goals at office how to play so stop

goals at office how to play so stop

goals at office how to play so stop dying start playing

dying start playing

dying start playing [Applause]

[Applause]

[Applause] [Music]

”

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