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Frontiers on IT organizations | Francesco Del Greco | TEDxSantAnnaSchool


yeah good afternoon luckily luckily

yeah good afternoon luckily luckily there was a video in between Mike and

there was a video in between Mike and

there was a video in between Mike and myself because that was I’m actually in

myself because that was I’m actually in

myself because that was I’m actually in love with my Apple watch

love with my Apple watch

love with my Apple watch it lets me not lose any call from my

it lets me not lose any call from my

it lets me not lose any call from my wife I work for GE and we produce

wife I work for GE and we produce

wife I work for GE and we produce locomotives as well as many other things

locomotives as well as many other things

locomotives as well as many other things but we definitely do that and I’m going

but we definitely do that and I’m going

but we definitely do that and I’m going to talk to you about what is the beauty

to talk to you about what is the beauty

to talk to you about what is the beauty in between a frontier that is blurring

in between a frontier that is blurring

in between a frontier that is blurring in between human beings and machines and

in between human beings and machines and

in between human beings and machines and how they might turn into a positive spin

how they might turn into a positive spin

how they might turn into a positive spin so yeah I’ll just try to give us that

so yeah I’ll just try to give us that

so yeah I’ll just try to give us that honor I’m a CEO so chief information

honor I’m a CEO so chief information

honor I’m a CEO so chief information officer what am I supposed to be doing

officer what am I supposed to be doing

officer what am I supposed to be doing in 2017 that’s a fundamental question

in 2017 that’s a fundamental question

in 2017 that’s a fundamental question that I have in front of me and then I’m

that I have in front of me and then I’m

that I have in front of me and then I’m trying every single day to give the

trying every single day to give the

trying every single day to give the right answer to Curley yes and my help

right answer to Curley yes and my help

right answer to Curley yes and my help me so bit of a calibration here I’m not

me so bit of a calibration here I’m not

me so bit of a calibration here I’m not a baby boomer there are a few baby baby

a baby boomer there are a few baby baby

a baby boomer there are a few baby baby boomers in the room majority is Gen Y or

boomers in the room majority is Gen Y or

boomers in the room majority is Gen Y or gen said but Gen X the one that I belong

gen said but Gen X the one that I belong

gen said but Gen X the one that I belong to is the one that actually went through

to is the one that actually went through

to is the one that actually went through this 120 yeah 1990 10 years there was

this 120 yeah 1990 10 years there was

this 120 yeah 1990 10 years there was the moment where internet was growing we

the moment where internet was growing we

the moment where internet was growing we were actually focusing more in the

were actually focusing more in the

were actually focusing more in the availability of the information their

availability of the information their

availability of the information their basic form there was not a lot of

basic form there was not a lot of

basic form there was not a lot of research on user experience and actually

research on user experience and actually

research on user experience and actually applications that that time sucked I

applications that that time sucked I

applications that that time sucked I don’t know if anybody if you went

don’t know if anybody if you went

don’t know if anybody if you went through Archie or gopher for University

through Archie or gopher for University

through Archie or gopher for University kind of research the most far item from

kind of research the most far item from

kind of research the most far item from the wiki that was mentioned before

the wiki that was mentioned before

the wiki that was mentioned before anyhow that that is what was happening

anyhow that that is what was happening

anyhow that that is what was happening what was 80 doing at the time well we

what was 80 doing at the time well we

what was 80 doing at the time well we were connecting cables that’s in essence

were connecting cables that’s in essence

were connecting cables that’s in essence what we were doing so we were plugging

what we were doing so we were plugging

what we were doing so we were plugging computers making sure that telephone

computers making sure that telephone

computers making sure that telephone worked the communication was there that

worked the communication was there that

worked the communication was there that was in essence what falls under the name

was in essence what falls under the name

was in essence what falls under the name of the ICT connecting cables ensuring

of the ICT connecting cables ensuring

of the ICT connecting cables ensuring that communication was there one big

that communication was there one big

that communication was there one big fear was the 2000 year there was a

fear was the 2000 year there was a

fear was the 2000 year there was a change in the format of the date nobody

change in the format of the date nobody

change in the format of the date nobody really knew what was about to happen but

really knew what was about to happen but

really knew what was about to happen but it went well and there was a moment

it went well and there was a moment

it went well and there was a moment where we started having a bit of

where we started having a bit of

where we started having a bit of outsourcing so we decided to commoditize

outsourcing so we decided to commoditize

outsourcing so we decided to commoditize as much as possible many of the IT

as much as possible many of the IT

as much as possible many of the IT services and we all source that to

services and we all source that to

services and we all source that to external suppliers and that was me I was

external suppliers and that was me I was

external suppliers and that was me I was at the University we were studying logic

at the University we were studying logic

at the University we were studying logic at the time going through

at the time going through

at the time going through my PhD and thinking about yeah the

my PhD and thinking about yeah the

my PhD and thinking about yeah the wonderful future the bright future in

wonderful future the bright future in

wonderful future the bright future in front of me

front of me

front of me ten years after internet was becoming

ten years after internet was becoming

ten years after internet was becoming definitely more pervasive what it was

definitely more pervasive what it was

definitely more pervasive what it was kind of everywhere and interestingly

kind of everywhere and interestingly

kind of everywhere and interestingly enough consumers technology was getting

enough consumers technology was getting

enough consumers technology was getting into the space and starting influencing

into the space and starting influencing

into the space and starting influencing the way enterprises worked there was

the way enterprises worked there was

the way enterprises worked there was also the time where cybersecurity was

also the time where cybersecurity was

also the time where cybersecurity was getting a pretty high level in our

getting a pretty high level in our

getting a pretty high level in our attention that was a time where we

attention that was a time where we

attention that was a time where we started thinking about this

started thinking about this

started thinking about this pervasiveness of the connectivity might

pervasiveness of the connectivity might

pervasiveness of the connectivity might generate some issues if anybody tried

generate some issues if anybody tried

generate some issues if anybody tried that and so cybersecurity became

that and so cybersecurity became

that and so cybersecurity became absolutely popular there was also the

absolutely popular there was also the

absolutely popular there was also the time where we started having some

time where we started having some

time where we started having some initial and preliminary sort of

initial and preliminary sort of

initial and preliminary sort of regulation about IT socks4 for came out

regulation about IT socks4 for came out

regulation about IT socks4 for came out and IT was not really itne what was now

and IT was not really itne what was now

and IT was not really itne what was now ICT anymore we thought we were capable

ICT anymore we thought we were capable

ICT anymore we thought we were capable to analyze big processes and that’s the

to analyze big processes and that’s the

to analyze big processes and that’s the moment we were started thinking about

moment we were started thinking about

moment we were started thinking about big earpiece so Oracle si PE all of

big earpiece so Oracle si PE all of

big earpiece so Oracle si PE all of those we thought that managing the

those we thought that managing the

those we thought that managing the information was much more important than

information was much more important than

information was much more important than connecting cables and they drove the

connecting cables and they drove the

connecting cables and they drove the change from IT ICT into I am and guess

change from IT ICT into I am and guess

change from IT ICT into I am and guess what that was me I was sitting in the

what that was me I was sitting in the

what that was me I was sitting in the back room doing some sort of security

back room doing some sort of security

back room doing some sort of security role and yeah no need whatsoever to be

role and yeah no need whatsoever to be

role and yeah no need whatsoever to be reasonably well dressed

reasonably well dressed

reasonably well dressed long beard nobody was looking at my fish

long beard nobody was looking at my fish

long beard nobody was looking at my fish face so yep that’s how it worked ten

face so yep that’s how it worked ten

face so yep that’s how it worked ten years it’s hard to recap everything in

years it’s hard to recap everything in

years it’s hard to recap everything in just one page but I’m I’m just trying

just one page but I’m I’m just trying

just one page but I’m I’m just trying ten years after so now what am i doing

ten years after so now what am i doing

ten years after so now what am i doing yep Internet is everywhere with the pros

yep Internet is everywhere with the pros

yep Internet is everywhere with the pros and the cons that comes with social

and the cons that comes with social

and the cons that comes with social computing so the ability of mix and

computing so the ability of mix and

computing so the ability of mix and match the behavior of the machine with

match the behavior of the machine with

match the behavior of the machine with your social emotion and social behavior

your social emotion and social behavior

your social emotion and social behavior is absolutely there and many systems are

is absolutely there and many systems are

is absolutely there and many systems are out just to do that technology wise

out just to do that technology wise

out just to do that technology wise cloud is there nobody is thinking about

cloud is there nobody is thinking about

cloud is there nobody is thinking about anymore to build physical data center on

anymore to build physical data center on

anymore to build physical data center on premise we just go cloud it costs less

premise we just go cloud it costs less

premise we just go cloud it costs less it works better except it cetera

it works better except it cetera

it works better except it cetera there’s virtualization we’re not

there’s virtualization we’re not

there’s virtualization we’re not building any more physical systems

building any more physical systems

building any more physical systems there’s a huge amount of information

there’s a huge amount of information

there’s a huge amount of information that is out there there’s data is

that is out there there’s data is

that is out there there’s data is probably the resource that we are not

probably the resource that we are not

probably the resource that we are not missing at all there’s good data they

missing at all there’s good data they

missing at all there’s good data they respect data but big data is absolutely

respect data but big data is absolutely

respect data but big data is absolutely their analysis of the data and getting

their analysis of the data and getting

their analysis of the data and getting into the analytics getting insights out

into the analytics getting insights out

into the analytics getting insights out of the data is becoming one of the most

of the data is becoming one of the most

of the data is becoming one of the most essential work that we need to do on a

essential work that we need to do on a

essential work that we need to do on a daily basis there’s this idea of having

daily basis there’s this idea of having

daily basis there’s this idea of having this pervasiveness of the connectivity

this pervasiveness of the connectivity

this pervasiveness of the connectivity so that internet is really everywhere

so that internet is really everywhere

so that internet is really everywhere there’s not a single device anymore that

there’s not a single device anymore that

there’s not a single device anymore that is not talking again my Apple watch has

is not talking again my Apple watch has

is not talking again my Apple watch has one bulb or whatever you guys have in

one bulb or whatever you guys have in

one bulb or whatever you guys have in mind is capable to talk it’s just a

mind is capable to talk it’s just a

mind is capable to talk it’s just a matter of putting that into the network

matter of putting that into the network

matter of putting that into the network getting the information out of it and

getting the information out of it and

getting the information out of it and use them cyber security is paramount now

use them cyber security is paramount now

use them cyber security is paramount now in it’s a different cybersecurity with

in it’s a different cybersecurity with

in it’s a different cybersecurity with respect to the one that we’re used to

respect to the one that we’re used to

respect to the one that we’re used to and just one example to make this even

and just one example to make this even

and just one example to make this even clearer if you think about car stealers

clearer if you think about car stealers

clearer if you think about car stealers the car stealer that we’re not really

the car stealer that we’re not really

the car stealer that we’re not really used to is the one that goes close to

used to is the one that goes close to

used to is the one that goes close to the car break the glass get into the car

the car break the glass get into the car

the car break the glass get into the car and drives the car somewhere else where

and drives the car somewhere else where

and drives the car somewhere else where I know some sort of recycle can happen

I know some sort of recycle can happen

I know some sort of recycle can happen there’s not anymore that particular way

there’s not anymore that particular way

there’s not anymore that particular way so the true car stealer the most

so the true car stealer the most

so the true car stealer the most powerful class car stealer that is in

powerful class car stealer that is in

powerful class car stealer that is in front of us is a is a good hacker is

front of us is a is a good hacker is

front of us is a is a good hacker is someone that can get into the machine

someone that can get into the machine

someone that can get into the machine from remote and get the machine driving

from remote and get the machine driving

from remote and get the machine driving on its own there’s the place where the

on its own there’s the place where the

on its own there’s the place where the machine can be reused in a different

machine can be reused in a different

machine can be reused in a different manner so it’s a different level of

manner so it’s a different level of

manner so it’s a different level of cyber security that there has to be

cyber security that there has to be

cyber security that there has to be taken into consideration and again usual

taken into consideration and again usual

taken into consideration and again usual picture that’s just me so that’s the way

picture that’s just me so that’s the way

picture that’s just me so that’s the way I am that’s why I probably dress the

I am that’s why I probably dress the

I am that’s why I probably dress the same way I guess but anyhow that’s

same way I guess but anyhow that’s

same way I guess but anyhow that’s that’s what I’m doing now now moving

that’s what I’m doing now now moving

that’s what I’m doing now now moving forward there are three components that

forward there are three components that

forward there are three components that I want to drive you through number one

I want to drive you through number one

I want to drive you through number one the data how important that is how

the data how important that is how

the data how important that is how available that is in a few examples

available that is in a few examples

available that is in a few examples about big companies that are making out

about big companies that are making out

about big companies that are making out of the data their business so I think

of the data their business so I think

of the data their business so I think you know them all it’s interesting to

you know them all it’s interesting to

you know them all it’s interesting to see the way the biggest real estate in

see the way the biggest real estate in

see the way the biggest real estate in hotel company is made of they own no

hotel company is made of they own no

hotel company is made of they own no single flat or apartment that the the

single flat or apartment that the the

single flat or apartment that the the rent

rent

rent they’re just managing the information

they’re just managing the information

they’re just managing the information flow they’re just

flow they’re just

flow they’re just putting you in touch with the guy that

putting you in touch with the guy that

putting you in touch with the guy that has that particular Flair that fits your

has that particular Flair that fits your

has that particular Flair that fits your needs in that particular city that

needs in that particular city that

needs in that particular city that particular wick in that company is just

particular wick in that company is just

particular wick in that company is just worth 20 billions 20 billions it’s just

worth 20 billions 20 billions it’s just

worth 20 billions 20 billions it’s just huge it’s the number that we never will

huge it’s the number that we never will

huge it’s the number that we never will never have you done you know in our

never have you done you know in our

never have you done you know in our hands second example is Apple it’s a

hands second example is Apple it’s a

hands second example is Apple it’s a it’s a producer of many different things

it’s a producer of many different things

it’s a producer of many different things and the majority the majority of us

and the majority the majority of us

and the majority the majority of us thinks Apple is making money out of the

thinks Apple is making money out of the

thinks Apple is making money out of the hardware they produced this wonderful

hardware they produced this wonderful

hardware they produced this wonderful phone iPod computer solo than to do this

phone iPod computer solo than to do this

phone iPod computer solo than to do this in China it costs not a lot of money but

in China it costs not a lot of money but

in China it costs not a lot of money but it’s definitely get sold for the value

it’s definitely get sold for the value

it’s definitely get sold for the value that the brand comes with the reality is

that the brand comes with the reality is

that the brand comes with the reality is that the biggest chunk of the money

that the biggest chunk of the money

that the biggest chunk of the money Apple is making comes not from the

Apple is making comes not from the

Apple is making comes not from the hardware that they produce but from the

hardware that they produce but from the

hardware that they produce but from the app from the application economy that

app from the application economy that

app from the application economy that they set up so they created this

they set up so they created this

they set up so they created this ecosystem where applications can be

ecosystem where applications can be

ecosystem where applications can be exposed and bought by by the users and

exposed and bought by by the users and

exposed and bought by by the users and the beauty is that they produce just a

the beauty is that they produce just a

the beauty is that they produce just a few of them the majority of the

few of them the majority of the

few of them the majority of the applications that are out in the Apple

applications that are out in the Apple

applications that are out in the Apple market is just something that someone

market is just something that someone

market is just something that someone else is creating and posting there they

else is creating and posting there they

else is creating and posting there they just put some controls on it to be sure

just put some controls on it to be sure

just put some controls on it to be sure that they are not the buggy but they’re

that they are not the buggy but they’re

that they are not the buggy but they’re not making them all again it’s a 18

not making them all again it’s a 18

not making them all again it’s a 18 billion those two combined do not even

billion those two combined do not even

billion those two combined do not even get to the volume that you burr is

get to the volume that you burr is

get to the volume that you burr is making that’s a 50 plus and again the

making that’s a 50 plus and again the

making that’s a 50 plus and again the beauty is that they own no car there’s

beauty is that they own no car there’s

beauty is that they own no car there’s not a single car that is owned by uber

not a single car that is owned by uber

not a single car that is owned by uber but the what they do is a again putting

but the what they do is a again putting

but the what they do is a again putting you in contact with a guy that can drive

you in contact with a guy that can drive

you in contact with a guy that can drive you to that particular place of a

you to that particular place of a

you to that particular place of a particular time and the user experience

particular time and the user experience

particular time and the user experience is just gorgeous it’s just wonderful so

is just gorgeous it’s just wonderful so

is just gorgeous it’s just wonderful so data is there and data will be there

data is there and data will be there

data is there and data will be there even more and like it or not this is

even more and like it or not this is

even more and like it or not this is what its gonna happen there’s not a

what its gonna happen there’s not a

what its gonna happen there’s not a single device that is not going to be

single device that is not going to be

single device that is not going to be equipped with that ability to speak and

equipped with that ability to speak and

equipped with that ability to speak and talk it goes from meters it goes to

talk it goes from meters it goes to

talk it goes from meters it goes to lightbulbs it goes to yeah industrial

lightbulbs it goes to yeah industrial

lightbulbs it goes to yeah industrial equipment and again pros and cons one

equipment and again pros and cons one

equipment and again pros and cons one easy pros is think about the saving that

easy pros is think about the saving that

easy pros is think about the saving that you can get by having a city where the

you can get by having a city where the

you can get by having a city where the lights pop up when the

lights pop up when the

lights pop up when the in it but I guess there’s nobody that is

in it but I guess there’s nobody that is

in it but I guess there’s nobody that is passing through that particular road

passing through that particular road

passing through that particular road you’re just off that’s a huge saving but

you’re just off that’s a huge saving but

you’re just off that’s a huge saving but at the same time it ensures that if

at the same time it ensures that if

at the same time it ensures that if there’s anybody there lights are on and

there’s anybody there lights are on and

there’s anybody there lights are on and that clearly reduces the possibility of

that clearly reduces the possibility of

that clearly reduces the possibility of a car crash so who’s gonna win in this

a car crash so who’s gonna win in this

a car crash so who’s gonna win in this pace

pace

pace clearly the company that will be able to

clearly the company that will be able to

clearly the company that will be able to master the data to the highest level

master the data to the highest level

master the data to the highest level possible and the company that will be

possible and the company that will be

possible and the company that will be able to get the most effective insights

able to get the most effective insights

able to get the most effective insights out of the data so one example a couple

out of the data so one example a couple

out of the data so one example a couple examples that come from the company that

examples that come from the company that

examples that come from the company that I work for think about willing be

I work for think about willing be

I work for think about willing be willing to produce power for a community

willing to produce power for a community

willing to produce power for a community for a city for whomever is gonna consume

for a city for whomever is gonna consume

for a city for whomever is gonna consume it and think about the feather you might

it and think about the feather you might

it and think about the feather you might be mixing and matching different sources

be mixing and matching different sources

be mixing and matching different sources of power so electricity can come from

of power so electricity can come from

of power so electricity can come from the Sun can come from the wind can come

the Sun can come from the wind can come

the Sun can come from the wind can come from the seat I can come from many

from the seat I can come from many

from the seat I can come from many different sources and think about having

different sources and think about having

different sources and think about having the possibility to not only know how the

the possibility to not only know how the

the possibility to not only know how the pitman work but also know how the

pitman work but also know how the

pitman work but also know how the weather is going to be in the I don’t

weather is going to be in the I don’t

weather is going to be in the I don’t know coming to of hours and based on

know coming to of hours and based on

know coming to of hours and based on that you know that there’s gonna wind

that you know that there’s gonna wind

that you know that there’s gonna wind there’s gonna be wind and the Sun is not

there’s gonna be wind and the Sun is not

there’s gonna be wind and the Sun is not going to be there there is going to be

going to be there there is going to be

going to be there there is going to be cloud and use that information to tune

cloud and use that information to tune

cloud and use that information to tune which are the machines that you’re going

which are the machines that you’re going

which are the machines that you’re going to use so that you will produce in the

to use so that you will produce in the

to use so that you will produce in the right amount of energy that is needed

right amount of energy that is needed

right amount of energy that is needed you’re not produce anything more you

you’re not produce anything more you

you’re not produce anything more you will not have to stalk you have

will not have to stalk you have

will not have to stalk you have inventory of electricity and you’ll

inventory of electricity and you’ll

inventory of electricity and you’ll pollute less I think it’s probably it’s

pollute less I think it’s probably it’s

pollute less I think it’s probably it’s a good example of what information can

a good example of what information can

a good example of what information can be used for example number two this is a

be used for example number two this is a

be used for example number two this is a this is an aircraft engine so again we

this is an aircraft engine so again we

this is an aircraft engine so again we produce but the example actually applies

produce but the example actually applies

produce but the example actually applies to your car or to your motorbike or your

to your car or to your motorbike or your

to your car or to your motorbike or your cycle whatever and at least it

cycle whatever and at least it

cycle whatever and at least it definitely applies to me if my car is

definitely applies to me if my car is

definitely applies to me if my car is able to tell me yeah you better go to

able to tell me yeah you better go to

able to tell me yeah you better go to the to the center to the repair center

the to the center to the repair center

the to the center to the repair center because there’s something that needs to

because there’s something that needs to

because there’s something that needs to happen needs to be done on the on the

happen needs to be done on the on the

happen needs to be done on the on the engine or you better go there because

engine or you better go there because

engine or you better go there because the oil is dirty you need to change it

the oil is dirty you need to change it

the oil is dirty you need to change it or maybe the pressure of a flat of a

or maybe the pressure of a flat of a

or maybe the pressure of a flat of a yeah of a

yeah of a

yeah of a year is reducing so I don’t know if it

year is reducing so I don’t know if it

year is reducing so I don’t know if it is flat or not but it can be flat in

is flat or not but it can be flat in

is flat or not but it can be flat in white so you better go again knowing

white so you better go again knowing

white so you better go again knowing what is the remaining life of each each

what is the remaining life of each each

what is the remaining life of each each and every individual part of your engine

and every individual part of your engine

and every individual part of your engine drives a better maintenance cycle and

drives a better maintenance cycle and

drives a better maintenance cycle and clearly reduce the costs out of it

clearly reduce the costs out of it

clearly reduce the costs out of it in the efficiency gravel now all of this

in the efficiency gravel now all of this

in the efficiency gravel now all of this combined just for one just one second

combined just for one just one second

combined just for one just one second would you bet on the feather this gives

would you bet on the feather this gives

would you bet on the feather this gives you one percent productivity increase

you one percent productivity increase

you one percent productivity increase whatever the productivity is might be

whatever the productivity is might be

whatever the productivity is might be cast out might be efficiency gain might

cast out might be efficiency gain might

cast out might be efficiency gain might be less pollution might be whatever you

be less pollution might be whatever you

be less pollution might be whatever you want so 1% I think everybody would bet

want so 1% I think everybody would bet

want so 1% I think everybody would bet on it it’s not it’s not a huge

on it it’s not it’s not a huge

on it it’s not it’s not a huge percentage you probably can get there

percentage you probably can get there

percentage you probably can get there but if you use that one percent on the

but if you use that one percent on the

but if you use that one percent on the volumes that we are talking about and I

volumes that we are talking about and I

volumes that we are talking about and I just focus on one the the airline fuel

just focus on one the the airline fuel

just focus on one the the airline fuel consumption that 1% is a huge amount so

consumption that 1% is a huge amount so

consumption that 1% is a huge amount so airline fuel consumption 1% less that’s

airline fuel consumption 1% less that’s

airline fuel consumption 1% less that’s what they starts into it’s a thirty

what they starts into it’s a thirty

what they starts into it’s a thirty billion saving on a nearly basis so

billion saving on a nearly basis so

billion saving on a nearly basis so again small isn’t something becomes a

again small isn’t something becomes a

again small isn’t something becomes a huge cost our efficiency gain it clearly

huge cost our efficiency gain it clearly

huge cost our efficiency gain it clearly puts you in a much better shape and much

puts you in a much better shape and much

puts you in a much better shape and much better position with respect to the

better position with respect to the

better position with respect to the competition so item number one use of

competition so item number one use of

competition so item number one use of the data

the data

the data I don’t number two machines machines

I don’t number two machines machines

I don’t number two machines machines assets so whatever we have in our hands

assets so whatever we have in our hands

assets so whatever we have in our hands so few prediction here Gartner is a is a

so few prediction here Gartner is a is a

so few prediction here Gartner is a is a consultancy firm that is fairly famous

consultancy firm that is fairly famous

consultancy firm that is fairly famous in the IT space and they have this idea

in the IT space and they have this idea

in the IT space and they have this idea of making forecasts and there’s two

of making forecasts and there’s two

of making forecasts and there’s two forecast on this page one is for

forecast on this page one is for

forecast on this page one is for tomorrow and the other one is for the

tomorrow and the other one is for the

tomorrow and the other one is for the day after tomorrow so extremely close to

day after tomorrow so extremely close to

day after tomorrow so extremely close to us in what you see in the two is that

us in what you see in the two is that

us in what you see in the two is that there’s a there’s a percentage that is

there’s a there’s a percentage that is

there’s a there’s a percentage that is changing in between the ratio between

changing in between the ratio between

changing in between the ratio between human beings and machines and

human beings and machines and

human beings and machines and particularly what you what you what you

particularly what you what you what you

particularly what you what you what you see happening tomorrow 2018 that the

see happening tomorrow 2018 that the

see happening tomorrow 2018 that the percentage of human beings that are

percentage of human beings that are

percentage of human beings that are going to be managing human beings is

going to be managing human beings is

going to be managing human beings is going to reduce and you’ll see more and

going to reduce and you’ll see more and

going to reduce and you’ll see more and more human beings whose boss’s image

more human beings whose boss’s image

more human beings whose boss’s image or a process interesting interesting the

or a process interesting interesting the

or a process interesting interesting the fact that information that can be used

fact that information that can be used

fact that information that can be used to drive efficiency in the human beings

to drive efficiency in the human beings

to drive efficiency in the human beings goes through those equipment that can

goes through those equipment that can

goes through those equipment that can talk

talk

talk Fitbit as one but I mean healthy devices

Fitbit as one but I mean healthy devices

Fitbit as one but I mean healthy devices health devices that can be where is

health devices that can be where is

health devices that can be where is actually something that will be more and

actually something that will be more and

actually something that will be more and more popular the one that I want to

more popular the one that I want to

more popular the one that I want to focus on is in 2020

focus on is in 2020

focus on is in 2020 what Gartner says is that the majority

what Gartner says is that the majority

what Gartner says is that the majority of the information that is going to be

of the information that is going to be

of the information that is going to be in our hands is going to be used to in a

in our hands is going to be used to in a

in our hands is going to be used to in a way change or reduce or destroy

way change or reduce or destroy

way change or reduce or destroy processing products that have been built

processing products that have been built

processing products that have been built in the last ten years so in two years

in the last ten years so in two years

in the last ten years so in two years from now we’ll use a majority of the

from now we’ll use a majority of the

from now we’ll use a majority of the information to change the way we have

information to change the way we have

information to change the way we have been working the last 10 years that’s

been working the last 10 years that’s

been working the last 10 years that’s massive change that’s a massive change

massive change that’s a massive change

massive change that’s a massive change that means that the cycle time for

that means that the cycle time for

that means that the cycle time for products and process gets shorter and

products and process gets shorter and

products and process gets shorter and shorter and again those those changes

shorter and again those those changes

shorter and again those those changes would definitely change the way big

would definitely change the way big

would definitely change the way big enterprises work it is not anything that

enterprises work it is not anything that

enterprises work it is not anything that is just in gardeners mind and being

is just in gardeners mind and being

is just in gardeners mind and being where we are I thought I had to come

where we are I thought I had to come

where we are I thought I had to come with some sort of academic reference

with some sort of academic reference

with some sort of academic reference that you guys can go through so 2013

that you guys can go through so 2013

that you guys can go through so 2013 it’s well-established work it goes back

it’s well-established work it goes back

it’s well-established work it goes back three years and this is in essence well

three years and this is in essence well

three years and this is in essence well the article says mm-hmm

the article says mm-hmm

the article says mm-hmm it is based on the US market but it’s

it is based on the US market but it’s

it is based on the US market but it’s probably applicable everywhere there’s a

probably applicable everywhere there’s a

probably applicable everywhere there’s a decent chunk there’s a 47% of companies

decent chunk there’s a 47% of companies

decent chunk there’s a 47% of companies within the u.s. that sees high

within the u.s. that sees high

within the u.s. that sees high probability in automation in particular

probability in automation in particular

probability in automation in particular working spaces and segments and so the

working spaces and segments and so the

working spaces and segments and so the way you have to read it left to right I

way you have to read it left to right I

way you have to read it left to right I well low probability up too high in the

well low probability up too high in the

well low probability up too high in the band the color bands actually tells you

band the color bands actually tells you

band the color bands actually tells you which are the segments of the activity

which are the segments of the activity

which are the segments of the activity industrial activity that is becoming

industrial activity that is becoming

industrial activity that is becoming more and more that can become more and

more and more that can become more and

more and more that can become more and more automated and you see office and

more automated and you see office and

more automated and you see office and administration

administration

administration finances there but also services so the

finances there but also services so the

finances there but also services so the way you’ll be able to keep your

way you’ll be able to keep your

way you’ll be able to keep your equipment running is going to be

equipment running is going to be

equipment running is going to be automatic smore and more and sales

automatic smore and more and sales

automatic smore and more and sales commercials I mean having information

commercials I mean having information

commercials I mean having information about what customers want is clearly

about what customers want is clearly

about what customers want is clearly going to drive the way that particular

going to drive the way that particular

going to drive the way that particular guys will work so there’s a high

guys will work so there’s a high

guys will work so there’s a high probability that this happens being

probability that this happens being

probability that this happens being particularly Eggman’s there’s an impact

particularly Eggman’s there’s an impact

particularly Eggman’s there’s an impact on jobs there’s an impact on jobs and

on jobs there’s an impact on jobs and

on jobs there’s an impact on jobs and what we see happening what we’ll see

what we see happening what we’ll see

what we see happening what we’ll see happening in the in the coming future is

happening in the in the coming future is

happening in the in the coming future is that the machines will drive behavior of

that the machines will drive behavior of

that the machines will drive behavior of the human beings more and more and the

the human beings more and more and the

the human beings more and more and the machine will tell if one activity has to

machine will tell if one activity has to

machine will tell if one activity has to be performing one way or in another and

be performing one way or in another and

be performing one way or in another and more and more the concept of the

more and more the concept of the

more and more the concept of the knowledge worker is changing and the

knowledge worker is changing and the

knowledge worker is changing and the beauty will have more time and we’ll use

beauty will have more time and we’ll use

beauty will have more time and we’ll use that time in added value activity so

that time in added value activity so

that time in added value activity so everything that is a routine airy kind

everything that is a routine airy kind

everything that is a routine airy kind of activity is going to go this

of activity is going to go this

of activity is going to go this particular way human beings are going to

particular way human beings are going to

particular way human beings are going to be used for much more added value

be used for much more added value

be used for much more added value contribution Third Point so item number

contribution Third Point so item number

contribution Third Point so item number one data item number two assets and

one data item number two assets and

one data item number two assets and machines

machines

machines I don’t number three is people so what

I don’t number three is people so what

I don’t number three is people so what was he happening more and more is that

was he happening more and more is that

was he happening more and more is that this idea of the consumer technology

this idea of the consumer technology

this idea of the consumer technology getting into the enterprise is becoming

getting into the enterprise is becoming

getting into the enterprise is becoming absolutely popular there’s nobody that

absolutely popular there’s nobody that

absolutely popular there’s nobody that wants to work in a company that is

wants to work in a company that is

wants to work in a company that is working different with respect to the

working different with respect to the

working different with respect to the consumer stuff that they use at home so

consumer stuff that they use at home so

consumer stuff that they use at home so being the social computing being this

being the social computing being this

being the social computing being this wonderful computers being this immediate

wonderful computers being this immediate

wonderful computers being this immediate answer to the request we need to have a

answer to the request we need to have a

answer to the request we need to have a company that adapts to what the consumer

company that adapts to what the consumer

company that adapts to what the consumer technology looks like so this digital

technology looks like so this digital

technology looks like so this digital DNA is getting into the big enterprises

DNA is getting into the big enterprises

DNA is getting into the big enterprises and actually or is is forcing a change

and actually or is is forcing a change

and actually or is is forcing a change there how does that reflect onto the IT

there how does that reflect onto the IT

there how does that reflect onto the IT well IT is probably within a company

well IT is probably within a company

well IT is probably within a company it’s a best position function to drive

it’s a best position function to drive

it’s a best position function to drive this change because we know machines we

this change because we know machines we

this change because we know machines we know technology in that’s my view IT

know technology in that’s my view IT

know technology in that’s my view IT guys are usually well equipped from a

guys are usually well equipped from a

guys are usually well equipped from a brain standpoint so the point is we need

brain standpoint so the point is we need

brain standpoint so the point is we need to be pervasive we need to know we need

to be pervasive we need to know we need

to be pervasive we need to know we need to have intimacy with our with our with

to have intimacy with our with our with

to have intimacy with our with our with our customers and using that we can

our customers and using that we can

our customers and using that we can actually drive a proud

actually drive a proud

actually drive a proud strategy more than we did in the past so

strategy more than we did in the past so

strategy more than we did in the past so what is what is the goal for a cio what

what is what is the goal for a cio what

what is what is the goal for a cio what is the goal for a CEO in 2017 we talk

is the goal for a CEO in 2017 we talk

is the goal for a CEO in 2017 we talk about data so we need to have in Nice

about data so we need to have in Nice

about data so we need to have in Nice and work in ecosystem to grab

and work in ecosystem to grab

and work in ecosystem to grab information whatever the information

information whatever the information

information whatever the information comes from and that’s the Internet of

comes from and that’s the Internet of

comes from and that’s the Internet of Things platform you can pick I mean

Things platform you can pick I mean

Things platform you can pick I mean there are many out there we produce one

there are many out there we produce one

there are many out there we produce one but there’s many out we need to collect

but there’s many out we need to collect

but there’s many out we need to collect the information we need to have the

the information we need to have the

the information we need to have the information store effectively in what we

information store effectively in what we

information store effectively in what we call data lay cloud there many mantra

call data lay cloud there many mantra

call data lay cloud there many mantra words that you can use but information

words that you can use but information

words that you can use but information has to be stored in a useable manner has

has to be stored in a useable manner has

has to be stored in a useable manner has to be achievable and understandable

to be achievable and understandable

to be achievable and understandable number three you need to start

number three you need to start

number three you need to start developing analytics and that is going

developing analytics and that is going

developing analytics and that is going to give you the right insights about how

to give you the right insights about how

to give you the right insights about how to use effectively that particular data

to use effectively that particular data

to use effectively that particular data number four I would have made as much as

number four I would have made as much as

number four I would have made as much as possible now with this for recipe well

possible now with this for recipe well

possible now with this for recipe well with this recipe metaphor items what is

with this recipe metaphor items what is

with this recipe metaphor items what is coming out is a new professional role

coming out is a new professional role

coming out is a new professional role that is what it’s called

that is what it’s called

that is what it’s called chief automation officer that is

chief automation officer that is

chief automation officer that is probably what we need to be effective in

probably what we need to be effective in

probably what we need to be effective in using the data now back in back to the

using the data now back in back to the

using the data now back in back to the original question so having said that

original question so having said that

original question so having said that there’s a there’s probably the fourth

there’s a there’s probably the fourth

there’s a there’s probably the fourth industrial revolution that is happening

industrial revolution that is happening

industrial revolution that is happening there is going to be based on data and

there is going to be based on data and

there is going to be based on data and data use is going to be based on people

data use is going to be based on people

data use is going to be based on people it’s going to be based on asset

it’s going to be based on asset

it’s going to be based on asset automation is going to actually mix and

automation is going to actually mix and

automation is going to actually mix and match all of those the goal of a CIO in

match all of those the goal of a CIO in

match all of those the goal of a CIO in 2017 is actually vanished

2017 is actually vanished

2017 is actually vanished thank you

”

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