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Empathy: The Heart of Difficult Conversations | Michelle Stowe | TEDxTallaght


hi everybody I was a classroom teacher

hi everybody I was a classroom teacher for 15 years and I’m still a teacher at

for 15 years and I’m still a teacher at

for 15 years and I’m still a teacher at heart only now I teach people about

heart only now I teach people about

heart only now I teach people about restorative practice and restorative

restorative practice and restorative

restorative practice and restorative practice offers language skills tools to

practice offers language skills tools to

practice offers language skills tools to consciously build positive relationships

consciously build positive relationships

consciously build positive relationships and to manage conflict when it occurs in

and to manage conflict when it occurs in

and to manage conflict when it occurs in a healthy way and I’m going to share one

a healthy way and I’m going to share one

a healthy way and I’m going to share one of those tips with you tonight I have

of those tips with you tonight I have

of those tips with you tonight I have done a lot of research in this area and

done a lot of research in this area and

done a lot of research in this area and helping teachers to implement

helping teachers to implement

helping teachers to implement restorative practice and their most

restorative practice and their most

restorative practice and their most challenging classes and with their most

challenging classes and with their most

challenging classes and with their most challenging students and the positive

challenging students and the positive

challenging students and the positive outcomes have really inspired my passion

outcomes have really inspired my passion

outcomes have really inspired my passion and commitment for the work that I do I

and commitment for the work that I do I

and commitment for the work that I do I really believe in it as a teacher as a

really believe in it as a teacher as a

really believe in it as a teacher as a human being in the world I feel it has

human being in the world I feel it has

human being in the world I feel it has so much to offer as well and at the

so much to offer as well and at the

so much to offer as well and at the heart of the restorative approach are

heart of the restorative approach are

heart of the restorative approach are the values the restorative values such

the values the restorative values such

the values the restorative values such as empathy and respect and I will share

as empathy and respect and I will share

as empathy and respect and I will share time with you where I’m really rocking

time with you where I’m really rocking

time with you where I’m really rocking those values the right classroom for

those values the right classroom for

those values the right classroom for first I’m gonna tell you a story at a

first I’m gonna tell you a story at a

first I’m gonna tell you a story at a time why Varadhan disconnected and this

time why Varadhan disconnected and this

time why Varadhan disconnected and this this example is classroom based but any

this example is classroom based but any

this example is classroom based but any of you in the audience that has a

of you in the audience that has a

of you in the audience that has a teenager in your life might be able to

teenager in your life might be able to

teenager in your life might be able to relate to this scenario it’s a Thursday

relate to this scenario it’s a Thursday

relate to this scenario it’s a Thursday afternoon and I’m tired a little bit

afternoon and I’m tired a little bit

afternoon and I’m tired a little bit overwhelmed and one of my love these

overwhelmed and one of my love these

overwhelmed and one of my love these students Lauren comes in at her homework

students Lauren comes in at her homework

students Lauren comes in at her homework done and I jump straight to the attack

done and I jump straight to the attack

done and I jump straight to the attack you know giving out and she raised her

you know giving out and she raised her

you know giving out and she raised her eyes to heaven and I say did you just

eyes to heaven and I say did you just

eyes to heaven and I say did you just raise your eyes to heaven and she says

raise your eyes to heaven and she says

raise your eyes to heaven and she says yeah and I said well we see about that

yeah and I said well we see about that

yeah and I said well we see about that I’ve just got a half past three and she

I’ve just got a half past three and she

I’ve just got a half past three and she said how we won’t because I won’t be

said how we won’t because I won’t be

said how we won’t because I won’t be there and I said oh yes you will and if

there and I said oh yes you will and if

there and I said oh yes you will and if you’re not there you’ll be in big

you’re not there you’ll be in big

you’re not there you’ll be in big trouble I didn’t quite know what the

trouble I didn’t quite know what the

trouble I didn’t quite know what the trouble was gonna be but I knew I was

trouble was gonna be but I knew I was

trouble was gonna be but I knew I was gonna put a lot of effort and energy

gonna put a lot of effort and energy

gonna put a lot of effort and energy into finding us you know and at the time

into finding us you know and at the time

into finding us you know and at the time I’m the poster girl of my school for

I’m the poster girl of my school for

I’m the poster girl of my school for restorative practice and I could hear

restorative practice and I could hear

restorative practice and I could hear this voice in my head saying what are

this voice in my head saying what are

this voice in my head saying what are you doing and I can’t help us you know

you doing and I can’t help us you know

you doing and I can’t help us you know I’m just on one and it escalates the

I’m just on one and it escalates the

I’m just on one and it escalates the whole class is like that I go home with

whole class is like that I go home with

whole class is like that I go home with headache and then the power struggle bit

headache and then the power struggle bit

headache and then the power struggle bit Lauren I’ve disconnected from my values

Lauren I’ve disconnected from my values

Lauren I’ve disconnected from my values I am not trying to connect with Lauren

I am not trying to connect with Lauren

I am not trying to connect with Lauren and cultivate empathy I’m not as modern

and cultivate empathy I’m not as modern

and cultivate empathy I’m not as modern respect

respect

respect which isn’t something you hustle for

which isn’t something you hustle for

which isn’t something you hustle for believe your homework during us it’s

believe your homework during us it’s

believe your homework during us it’s just a given because we are

just a given because we are

just a given because we are I wasn’t promoting accountability given

I wasn’t promoting accountability given

I wasn’t promoting accountability given lara in power to be part of the solution

lara in power to be part of the solution

lara in power to be part of the solution I was just trying to punish her and make

I was just trying to punish her and make

I was just trying to punish her and make her do what I say because I say so

her do what I say because I say so

her do what I say because I say so where are my values there as a teacher

where are my values there as a teacher

where are my values there as a teacher I’ve always felt fast what we know

I’ve always felt fast what we know

I’ve always felt fast what we know matters but who we are matters more and

matters but who we are matters more and

matters but who we are matters more and I didn’t like who I was that day I

I didn’t like who I was that day I

I didn’t like who I was that day I wasn’t being my best self although I was

wasn’t being my best self although I was

wasn’t being my best self although I was probably doing the best I could in that

probably doing the best I could in that

probably doing the best I could in that moment because calm is a super power

moment because calm is a super power

moment because calm is a super power Brene brown and empathy researcher on my

Brene brown and empathy researcher on my

Brene brown and empathy researcher on my very favorite TED talk or of all time by

very favorite TED talk or of all time by

very favorite TED talk or of all time by the way maybe until tonight but she she

the way maybe until tonight but she she

the way maybe until tonight but she she says that calm is a practice that it’s

says that calm is a practice that it’s

says that calm is a practice that it’s not like we’re born here campus or

not like we’re born here campus or

not like we’re born here campus or you’re not calm people practice two

you’re not calm people practice two

you’re not calm people practice two things before they respond you know what

things before they respond you know what

things before they respond you know what they do they read and they ask questions

they do they read and they ask questions

they do they read and they ask questions so the next day Lauren comes in like

so the next day Lauren comes in like

so the next day Lauren comes in like this and she sits down she’s looking at

this and she sits down she’s looking at

this and she sits down she’s looking at me and if I’m being totally honest part

me and if I’m being totally honest part

me and if I’m being totally honest part of me is like oh with done

of me is like oh with done

of me is like oh with done and then I breathe I might ask myself a

and then I breathe I might ask myself a

and then I breathe I might ask myself a very powerful question and this question

very powerful question and this question

very powerful question and this question has been a great friend to me over the

has been a great friend to me over the

has been a great friend to me over the years

years

years it’s who do I want to be in this

it’s who do I want to be in this

it’s who do I want to be in this situation and of course I want to be

situation and of course I want to be

situation and of course I want to be someone that models and lives my values

someone that models and lives my values

someone that models and lives my values what’s brilliant about restorative

what’s brilliant about restorative

what’s brilliant about restorative practice is that it offers a scaffold an

practice is that it offers a scaffold an

practice is that it offers a scaffold an explicit language to breathe life into

explicit language to breathe life into

explicit language to breathe life into the values so their values and action

the values so their values and action

the values so their values and action especially helpful in times of challenge

especially helpful in times of challenge

especially helpful in times of challenge when we can use the armor off disconnect

when we can use the armor off disconnect

when we can use the armor off disconnect and miss our opportunity for empathy so

and miss our opportunity for empathy so

and miss our opportunity for empathy so I invite Lauren to connect with me by

I invite Lauren to connect with me by

I invite Lauren to connect with me by asking and modeling these very six

asking and modeling these very six

asking and modeling these very six simple questions and I say yeah look

simple questions and I say yeah look

simple questions and I say yeah look Lauren I just want to discuss what

Lauren I just want to discuss what

Lauren I just want to discuss what happened yes it with the homework okay

happened yes it with the homework okay

happened yes it with the homework okay and she says that yeah I’m I said at the

and she says that yeah I’m I said at the

and she says that yeah I’m I said at the time I wasn’t thinking and I went

time I wasn’t thinking and I went

time I wasn’t thinking and I went straight to the attack and since then

straight to the attack and since then

straight to the attack and since then I’m thinking I really could have handled

I’m thinking I really could have handled

I’m thinking I really could have handled that better I’m sorry for how I spoke to

that better I’m sorry for how I spoke to

that better I’m sorry for how I spoke to you and she said to me straight away mr.

you and she said to me straight away mr.

you and she said to me straight away mr. grant I was pure cheeky and I said look

grant I was pure cheeky and I said look

grant I was pure cheeky and I said look from your perspective what happened and

from your perspective what happened and

from your perspective what happened and she said well I came in I didn’t have my

she said well I came in I didn’t have my

she said well I came in I didn’t have my home with John you went mad at me and

home with John you went mad at me and

home with John you went mad at me and she said I was a bit cheeky and I said

she said I was a bit cheeky and I said

she said I was a bit cheeky and I said okay I said look what were you thinking

okay I said look what were you thinking

okay I said look what were you thinking at the time and she said I was pink and

at the time and she said I was pink and

at the time and she said I was pink and had I done something on you or he didn’t

had I done something on you or he didn’t

had I done something on you or he didn’t like me or something I’ve never seen you

like me or something I’ve never seen you

like me or something I’ve never seen you gone like that before

gone like that before

gone like that before I said no um my mom was sick at the time

I said no um my mom was sick at the time

I said no um my mom was sick at the time I said Lauren my mum’s not well and I’m

I said Lauren my mum’s not well and I’m

I said Lauren my mum’s not well and I’m tired I think I just probably took it

tired I think I just probably took it

tired I think I just probably took it out in you you know I said what are you

out in you you know I said what are you

out in you you know I said what are you thinking now with her question and she

thinking now with her question and she

thinking now with her question and she said you were just having a bad day I

said you were just having a bad day I

said you were just having a bad day I said I was just having a bad day I said

said I was just having a bad day I said

said I was just having a bad day I said look fourth question who was affected by

look fourth question who was affected by

look fourth question who was affected by that I said I know I was very stressed I

that I said I know I was very stressed I

that I said I know I was very stressed I said I took it to the next class and I

said I took it to the next class and I

said I took it to the next class and I was guilty without the guilty when I

was guilty without the guilty when I

was guilty without the guilty when I went home I said how about you and she

went home I said how about you and she

went home I said how about you and she said yeah I was upset as I was a bit

said yeah I was upset as I was a bit

said yeah I was upset as I was a bit embarrassed I said I was kind of worried

embarrassed I said I was kind of worried

embarrassed I said I was kind of worried about coming here today I said I’m sorry

about coming here today I said I’m sorry

about coming here today I said I’m sorry I know and she said no I’m sorry too and

I know and she said no I’m sorry too and

I know and she said no I’m sorry too and I said okay well look what could we done

I said okay well look what could we done

I said okay well look what could we done differently

differently

differently fifth question and she said I said look

fifth question and she said I said look

fifth question and she said I said look from my perspective I think I’m gonna

from my perspective I think I’m gonna

from my perspective I think I’m gonna calmly said can i speech at the end I

calmly said can i speech at the end I

calmly said can i speech at the end I said how are you and she said she’s I

said how are you and she said she’s I

said how are you and she said she’s I could have told you the start I didn’t

could have told you the start I didn’t

could have told you the start I didn’t have my homework done I said yeah or

have my homework done I said yeah or

have my homework done I said yeah or like you could have done the homework

like you could have done the homework

like you could have done the homework you know

you know

you know I’m a she’s like oh yeah but we had a

I’m a she’s like oh yeah but we had a

I’m a she’s like oh yeah but we had a chat about what happened that the

chat about what happened that the

chat about what happened that the homework wasn’t doing and her sixth

homework wasn’t doing and her sixth

homework wasn’t doing and her sixth question what needs to happen next

question what needs to happen next

question what needs to happen next and honestly Lauren and I got on better

and honestly Lauren and I got on better

and honestly Lauren and I got on better since that day than ever it was an

since that day than ever it was an

since that day than ever it was an opportunity to practice empathy there’s

opportunity to practice empathy there’s

opportunity to practice empathy there’s a huge empathy deficit in our culture

a huge empathy deficit in our culture

a huge empathy deficit in our culture and empathy is something that we can

and empathy is something that we can

and empathy is something that we can teach it can grow but you need to

teach it can grow but you need to

teach it can grow but you need to cultivate us and there are start of

cultivate us and there are start of

cultivate us and there are start of questions facilitate us they do two

questions facilitate us they do two

questions facilitate us they do two things they invite us to see each

things they invite us to see each

things they invite us to see each other’s perspective a key ingredient of

other’s perspective a key ingredient of

other’s perspective a key ingredient of empathy and they allow us to feel with

empathy and they allow us to feel with

empathy and they allow us to feel with one another which is what empathy is to

one another which is what empathy is to

one another which is what empathy is to feel with others I now work in schools

feel with others I now work in schools

feel with others I now work in schools and organizations with teachers and

and organizations with teachers and

and organizations with teachers and students who wish to cultivate a

students who wish to cultivate a

students who wish to cultivate a restorative culture but this is relevant

restorative culture but this is relevant

restorative culture but this is relevant in the classroom in the board room in

in the classroom in the board room in

in the classroom in the board room in the living room where were these people

the living room where were these people

the living room where were these people and relationships so I’d invite you the

and relationships so I’d invite you the

and relationships so I’d invite you the next time you find yourself maybe in a

next time you find yourself maybe in a

next time you find yourself maybe in a challenging situation or in a difficult

challenging situation or in a difficult

challenging situation or in a difficult conversation to practice calmness to

conversation to practice calmness to

conversation to practice calmness to pause ask yourself who do I want to be

pause ask yourself who do I want to be

pause ask yourself who do I want to be in this situation and maybe instead of

in this situation and maybe instead of

in this situation and maybe instead of saying why are the dishwasher still full

saying why are the dishwasher still full

saying why are the dishwasher still full ask what happened but the dishwasher is

ask what happened but the dishwasher is

ask what happened but the dishwasher is full or quietly late what happened that

full or quietly late what happened that

full or quietly late what happened that you’re late

you’re late

you’re late why did you just say that your sister

why did you just say that your sister

why did you just say that your sister what happened that you said that to your

what happened that you said that to your

what happened that you said that to your sister or in my case what happened that

sister or in my case what happened that

sister or in my case what happened that the homework isn’t done and the my

the homework isn’t done and the my

the homework isn’t done and the my Gisela was turned towards one another

Gisela was turned towards one another

Gisela was turned towards one another people in the workshops and lectures I

people in the workshops and lectures I

people in the workshops and lectures I do often ask me does restorative

do often ask me does restorative

do often ask me does restorative practice really work and what they want

practice really work and what they want

practice really work and what they want to know usually is just the other person

to know usually is just the other person

to know usually is just the other person change and in my example it might look

change and in my example it might look

change and in my example it might look like success lies in the fact that

like success lies in the fact that

like success lies in the fact that Lauren chose to work with me the second

Lauren chose to work with me the second

Lauren chose to work with me the second day in my own practice you know my

day in my own practice you know my

day in my own practice you know my research there’s huge evidence that a

research there’s huge evidence that a

research there’s huge evidence that a restorative approach maximizes the

restorative approach maximizes the

restorative approach maximizes the potential for this boss either urge you

potential for this boss either urge you

potential for this boss either urge you not to look at external outcome as your

not to look at external outcome as your

not to look at external outcome as your only lens or measure of success maya

only lens or measure of success maya

only lens or measure of success maya angelou my favorite writer says the

angelou my favorite writer says the

angelou my favorite writer says the success is like in yourself like and

success is like in yourself like and

success is like in yourself like and what you do and like and how you do it

what you do and like and how you do it

what you do and like and how you do it and the truth is I really like Who I am

and the truth is I really like Who I am

and the truth is I really like Who I am when I’m with Sara t’v and being who I

when I’m with Sara t’v and being who I

when I’m with Sara t’v and being who I want to be in the world so for me it

want to be in the world so for me it

want to be in the world so for me it always works practically speaking the

always works practically speaking the

always works practically speaking the questions move us from blame and attack

questions move us from blame and attack

questions move us from blame and attack to empathy the heart of difficult

to empathy the heart of difficult

to empathy the heart of difficult conversations and on a personal note I

conversations and on a personal note I

conversations and on a personal note I believe that spiritually they move us

believe that spiritually they move us

believe that spiritually they move us from fear to love and this is what I

from fear to love and this is what I

from fear to love and this is what I think our lovely world needs more

think our lovely world needs more

think our lovely world needs more empathy more love thank you

empathy more love thank you

empathy more love thank you [Applause]

”

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