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Disengage to Engage: New Workplace Metrics | Young Lee | TEDxFordhamUniversity


today I’m going to talk about this

today I’m going to talk about this engage to engage and basically new

engage to engage and basically new

engage to engage and basically new workplace metrics so I’m going to touch

workplace metrics so I’m going to touch

workplace metrics so I’m going to touch up on very critical component in our

up on very critical component in our

up on very critical component in our lives but at the same time very

lives but at the same time very

lives but at the same time very technical tonight I hope you can enjoy

technical tonight I hope you can enjoy

technical tonight I hope you can enjoy that okay so how many times do we hear

that okay so how many times do we hear

that okay so how many times do we hear about workplace performance metrics

about workplace performance metrics

about workplace performance metrics productivity right how to measure and

productivity right how to measure and

productivity right how to measure and what’s working what’s not working right

what’s working what’s not working right

what’s working what’s not working right mm-hmm we constantly hear about these

mm-hmm we constantly hear about these

mm-hmm we constantly hear about these terms but stunning stories we constantly

terms but stunning stories we constantly

terms but stunning stories we constantly hear are also people are disengaged in

hear are also people are disengaged in

hear are also people are disengaged in the workplace according to Gallup

the workplace according to Gallup

the workplace according to Gallup surveys we hear constant stories

surveys we hear constant stories

surveys we hear constant stories one-third of people are only engaged in

one-third of people are only engaged in

one-third of people are only engaged in the workplace yes it’s dooming the world

the workplace yes it’s dooming the world

the workplace yes it’s dooming the world is doomed right and two-thirds of people

is doomed right and two-thirds of people

is doomed right and two-thirds of people are disengaged in the workplace and this

are disengaged in the workplace and this

are disengaged in the workplace and this is not only in the US this is across the

is not only in the US this is across the

is not only in the US this is across the world and threw out the timelines and

world and threw out the timelines and

world and threw out the timelines and when it comes to Millennials this is

when it comes to Millennials this is

when it comes to Millennials this is more doomed yes they are less less less

more doomed yes they are less less less

more doomed yes they are less less less engaged hmm so what’s happening what’s

engaged hmm so what’s happening what’s

engaged hmm so what’s happening what’s happening why are we disengaged and what

happening why are we disengaged and what

happening why are we disengaged and what makes us disengaged in the workplace we

makes us disengaged in the workplace we

makes us disengaged in the workplace we are facing a huge challenge in our life

are facing a huge challenge in our life

are facing a huge challenge in our life that’s a cold quality of life we are

that’s a cold quality of life we are

that’s a cold quality of life we are experiencing diminishing health and

experiencing diminishing health and

experiencing diminishing health and well-being in the contemporary society

well-being in the contemporary society

well-being in the contemporary society according to world obesity organization

according to world obesity organization

according to world obesity organization thirty-five percent of males in the US

thirty-five percent of males in the US

thirty-five percent of males in the US are obese and when it comes to female

are obese and when it comes to female

are obese and when it comes to female the we have more serious problem over

the we have more serious problem over

the we have more serious problem over forty percent of females are obese in

forty percent of females are obese in

forty percent of females are obese in the US and as you all know obesity is

the US and as you all know obesity is

the US and as you all know obesity is city is related to many chronic diseases

city is related to many chronic diseases

city is related to many chronic diseases right can you name one diabetes high

right can you name one diabetes high

right can you name one diabetes high cholesterol all kinds of chronic

cholesterol all kinds of chronic

cholesterol all kinds of chronic diseases right this is one of the

diseases right this is one of the

diseases right this is one of the challenges we are facing in the

challenges we are facing in the

challenges we are facing in the contemporary society the next along with

contemporary society the next along with

contemporary society the next along with the physical health issues we are facing

the physical health issues we are facing

the physical health issues we are facing cognitive overload on a daily basis

cognitive overload on a daily basis

cognitive overload on a daily basis accrington study conscious brain process

accrington study conscious brain process

accrington study conscious brain process only 40 bits of information per second

only 40 bits of information per second

only 40 bits of information per second but our senses receive 11 mega bits of

but our senses receive 11 mega bits of

but our senses receive 11 mega bits of information per second and if you can

information per second and if you can

information per second and if you can understand the equation between bits and

understand the equation between bits and

understand the equation between bits and megabits yeah 1 million bits equal one

megabits yeah 1 million bits equal one

megabits yeah 1 million bits equal one megabit there’s so much information more

megabit there’s so much information more

megabit there’s so much information more than we can digest ever per second right

than we can digest ever per second right

than we can digest ever per second right even writing is tired of thinking mm-hmm

even writing is tired of thinking mm-hmm

even writing is tired of thinking mm-hmm right yeah so why is it matter in the

right yeah so why is it matter in the

right yeah so why is it matter in the workplace because this engaged means

workplace because this engaged means

workplace because this engaged means lost I’m lost time means lost

lost I’m lost time means lost

lost I’m lost time means lost productivity lost productivity means

productivity lost productivity means

productivity lost productivity means lost finance revenue and bottom line in

lost finance revenue and bottom line in

lost finance revenue and bottom line in the workplace so this is a very

the workplace so this is a very

the workplace so this is a very significant problem in the workplace

significant problem in the workplace

significant problem in the workplace according to the US standard for mental

according to the US standard for mental

according to the US standard for mental health we lose a substantial amount of

health we lose a substantial amount of

health we lose a substantial amount of revenue n bottom line due to

revenue n bottom line due to

revenue n bottom line due to presenteeism and absenteeism are you

presenteeism and absenteeism are you

presenteeism and absenteeism are you familiar with presentism and absenteeism

familiar with presentism and absenteeism

familiar with presentism and absenteeism ok absenteeism means people are absent

ok absenteeism means people are absent

ok absenteeism means people are absent from work because mainly they are sick

from work because mainly they are sick

from work because mainly they are sick or not healthy ok presenteeism is more

or not healthy ok presenteeism is more

or not healthy ok presenteeism is more problematic in the workplace because

problematic in the workplace because

problematic in the workplace because people come to work they are physically

people come to work they are physically

people come to work they are physically there but they are not mentally engaged

there but they are not mentally engaged

there but they are not mentally engaged so they are thinking something else like

so they are thinking something else like

so they are thinking something else like an old you know I’m going to have with

an old you know I’m going to have with

an old you know I’m going to have with Susan tonight right so they are punching

Susan tonight right so they are punching

Susan tonight right so they are punching the clock but they can’t wait to go home

the clock but they can’t wait to go home

the clock but they can’t wait to go home so that’s a present ism according to the

so that’s a present ism according to the

so that’s a present ism according to the US standard for mental health we lose

US standard for mental health we lose

US standard for mental health we lose substantially more bottom line due to

substantially more bottom line due to

substantially more bottom line due to presenteeism

presenteeism

presenteeism twice more than absenteeism okay so

twice more than absenteeism okay so

twice more than absenteeism okay so what’s workplace and well-being and how

what’s workplace and well-being and how

what’s workplace and well-being and how can we achieve workplace well-being i

can we achieve workplace well-being i

can we achieve workplace well-being i define workplace to well-being as

define workplace to well-being as

define workplace to well-being as physically being healthy emotionally

physically being healthy emotionally

physically being healthy emotionally feeling good and cognitively being able

feeling good and cognitively being able

feeling good and cognitively being able to think well in the workplace so there

to think well in the workplace so there

to think well in the workplace so there are many studies and K fittings cases

are many studies and K fittings cases

are many studies and K fittings cases they show benefits of workplace

they show benefits of workplace

they show benefits of workplace well-being and I created five categories

well-being and I created five categories

well-being and I created five categories for you to be able to understand clearly

for you to be able to understand clearly

for you to be able to understand clearly what benefits we have from workplace

what benefits we have from workplace

what benefits we have from workplace well-being as you can see here healthy

well-being as you can see here healthy

well-being as you can see here healthy organizational culture so you can have

organizational culture so you can have

organizational culture so you can have stronger engagement in morale and then

stronger engagement in morale and then

stronger engagement in morale and then loyalty data increase the higher

loyalty data increase the higher

loyalty data increase the higher retention the second improved individual

retention the second improved individual

retention the second improved individual health and wealth health and safety

health and wealth health and safety

health and wealth health and safety which is also related to financial

which is also related to financial

which is also related to financial return because of reduced health care

return because of reduced health care

return because of reduced health care premiums and then third against the

premiums and then third against the

premiums and then third against the company reputation over curse people

company reputation over curse people

company reputation over curse people like to go go to and work for companies

like to go go to and work for companies

like to go go to and work for companies who care for their employees right and

who care for their employees right and

who care for their employees right and then higher productivity higher

then higher productivity higher

then higher productivity higher productivity from reduced absenteeism

productivity from reduced absenteeism

productivity from reduced absenteeism presenteeism and reduced over time from

presenteeism and reduced over time from

presenteeism and reduced over time from covering absent workers the last leap

covering absent workers the last leap

covering absent workers the last leap financial savings finer savings from

financial savings finer savings from

financial savings finer savings from improve the productivity and reduce the

improve the productivity and reduce the

improve the productivity and reduce the health care cause so we have these

health care cause so we have these

health care cause so we have these substantial benefits from workplace

substantial benefits from workplace

substantial benefits from workplace well-being so how can we achieve

well-being so how can we achieve

well-being so how can we achieve workplace well-being okay so I present

workplace well-being okay so I present

workplace well-being okay so I present here to you six dimensions workplace

here to you six dimensions workplace

here to you six dimensions workplace well-being and basically these are

well-being and basically these are

well-being and basically these are categories how and where you can address

categories how and where you can address

categories how and where you can address workplace well-being so physical

workplace well-being so physical

workplace well-being so physical activity and Phineas cognitive of

activity and Phineas cognitive of

activity and Phineas cognitive of well-being social well-being emotional

well-being social well-being emotional

well-being social well-being emotional well-being non-toxic and clean

well-being non-toxic and clean

well-being non-toxic and clean environment and physical comfort the

environment and physical comfort the

environment and physical comfort the first one physical activity and Phineas

first one physical activity and Phineas

first one physical activity and Phineas can be achieved through various

can be achieved through various

can be achieved through various strategies facilities space spatial

strategies facilities space spatial

strategies facilities space spatial accommodations or even policies for

accommodations or even policies for

accommodations or even policies for people to move around and get healthier

people to move around and get healthier

people to move around and get healthier have you ever heard Stenson

have you ever heard Stenson

have you ever heard Stenson it or see it stand table where people

it or see it stand table where people

it or see it stand table where people can get stand while they’re working yes

can get stand while they’re working yes

can get stand while they’re working yes and the stationary bike people can write

and the stationary bike people can write

and the stationary bike people can write when they are working yes this is all

when they are working yes this is all

when they are working yes this is all part of the strategies to increase

part of the strategies to increase

part of the strategies to increase physical activities and Phineas

physical activities and Phineas

physical activities and Phineas activities at work the next package of

activities at work the next package of

activities at work the next package of well-being we can increase the cabinet

well-being we can increase the cabinet

well-being we can increase the cabinet to well-being through various strategies

to well-being through various strategies

to well-being through various strategies such as mechanisms to capture the ideas

such as mechanisms to capture the ideas

such as mechanisms to capture the ideas from ideation to execution IT

from ideation to execution IT

from ideation to execution IT technologies or proximities of spaces

technologies or proximities of spaces

technologies or proximities of spaces these are critical strategies that you

these are critical strategies that you

these are critical strategies that you can apply to capture cognitive

can apply to capture cognitive

can apply to capture cognitive well-being the social well-being is a

well-being the social well-being is a

well-being the social well-being is a critical component in human life right

critical component in human life right

critical component in human life right and I know that you guys have body

and I know that you guys have body

and I know that you guys have body systems because human bonding to another

systems because human bonding to another

systems because human bonding to another human is critical component in human

human is critical component in human

human is critical component in human life this is the same in workplace

life this is the same in workplace

life this is the same in workplace emotional well-being can be achieved

emotional well-being can be achieved

emotional well-being can be achieved through daylight or strategies to

through daylight or strategies to

through daylight or strategies to enhance your circadian rhythm body

enhance your circadian rhythm body

enhance your circadian rhythm body rhythm like you wake up in the morning

rhythm like you wake up in the morning

rhythm like you wake up in the morning when Sun rises and then you go to sleep

when Sun rises and then you go to sleep

when Sun rises and then you go to sleep when the moon rises right when your body

when the moon rises right when your body

when the moon rises right when your body doesn’t follow this circadian rhythm

doesn’t follow this circadian rhythm

doesn’t follow this circadian rhythm cycle that you get into trouble so chair

cycle that you get into trouble so chair

cycle that you get into trouble so chair to sleep disorder yes and then next one

to sleep disorder yes and then next one

to sleep disorder yes and then next one non-toxic and clean environment we can

non-toxic and clean environment we can

non-toxic and clean environment we can support this through lowering VOCs

support this through lowering VOCs

support this through lowering VOCs volatile organic compound components in

volatile organic compound components in

volatile organic compound components in the building materials furnishings of

the building materials furnishings of

the building materials furnishings of finishes and clean indoor air quality

finishes and clean indoor air quality

finishes and clean indoor air quality and then lastly physical comfort through

and then lastly physical comfort through

and then lastly physical comfort through organ a mix that supports our body body

organ a mix that supports our body body

organ a mix that supports our body body movement and then lumbar structure of a

movement and then lumbar structure of a

movement and then lumbar structure of a human body and thermal comfort indoor

human body and thermal comfort indoor

human body and thermal comfort indoor air quality these things okay so in this

air quality these things okay so in this

air quality these things okay so in this section I like to critically emphasize

section I like to critically emphasize

section I like to critically emphasize the importance of recharging activities

the importance of recharging activities

the importance of recharging activities at work as part of six dimensions of

at work as part of six dimensions of

at work as part of six dimensions of workplace well-being so why is

workplace well-being so why is

workplace well-being so why is recharging so important to us according

recharging so important to us according

recharging so important to us according to study the people who took regular

to study the people who took regular

to study the people who took regular breaks every 90 minutes

breaks every 90 minutes

breaks every 90 minutes were able to concentrate better thirty

were able to concentrate better thirty

were able to concentrate better thirty percent more than people who didn’t take

percent more than people who didn’t take

percent more than people who didn’t take regular breaks also they were able to

regular breaks also they were able to

regular breaks also they were able to produce more creative ideas fifty

produce more creative ideas fifty

produce more creative ideas fifty percent more than the people who didn’t

percent more than the people who didn’t

percent more than the people who didn’t take a break so recharging is very

take a break so recharging is very

take a break so recharging is very important component in workplace

important component in workplace

important component in workplace well-being recharging is not only

well-being recharging is not only

well-being recharging is not only important to cognitive overload but also

important to cognitive overload but also

important to cognitive overload but also important to generating innovative ideas

important to generating innovative ideas

important to generating innovative ideas how many times have you heard people

how many times have you heard people

how many times have you heard people created innovative ideas when they were

created innovative ideas when they were

created innovative ideas when they were disengaged which means they were

disengaged which means they were

disengaged which means they were daydreaming they were taking a shower

daydreaming they were taking a shower

daydreaming they were taking a shower they were resting there waiting somebody

they were resting there waiting somebody

they were resting there waiting somebody they were not thinking anything then

they were not thinking anything then

they were not thinking anything then suddenly you recall something came up oh

suddenly you recall something came up oh

suddenly you recall something came up oh I got this idea i can solve this one

I got this idea i can solve this one

I got this idea i can solve this one I’ve been thinking about this one for

I’ve been thinking about this one for

I’ve been thinking about this one for two weeks but then suddenly it came to

two weeks but then suddenly it came to

two weeks but then suddenly it came to me when I was daydreaming yeah you hear

me when I was daydreaming yeah you hear

me when I was daydreaming yeah you hear this story’s a lot of times because when

this story’s a lot of times because when

this story’s a lot of times because when you or brain is a little bit to stay

you or brain is a little bit to stay

you or brain is a little bit to stay engaged and resting and recharging you

engaged and resting and recharging you

engaged and resting and recharging you can create you can generate more

can create you can generate more

can create you can generate more creative and innovative ideas that’s why

creative and innovative ideas that’s why

creative and innovative ideas that’s why you’re charged activities are very

you’re charged activities are very

you’re charged activities are very important okay I propose these four

important okay I propose these four

important okay I propose these four activities as part of recharging

activities as part of recharging

activities as part of recharging activities in the workplace play

activities in the workplace play

activities in the workplace play solitude contemplate fitness and social

solitude contemplate fitness and social

solitude contemplate fitness and social play play through the playing activities

play play through the playing activities

play play through the playing activities you can build a bond with your

you can build a bond with your

you can build a bond with your co-workers or colleagues right you can

co-workers or colleagues right you can

co-workers or colleagues right you can build a commodity easily while you’re

build a commodity easily while you’re

build a commodity easily while you’re having a phone and your disengaged from

having a phone and your disengaged from

having a phone and your disengaged from work in the second solitude lounging and

work in the second solitude lounging and

work in the second solitude lounging and contemplating activities you’re

contemplating activities you’re

contemplating activities you’re internally recharging to go back to

internally recharging to go back to

internally recharging to go back to engage with your work and then the third

engage with your work and then the third

engage with your work and then the third fitness your deliberative body movement

fitness your deliberative body movement

fitness your deliberative body movement gives you your boost right boosting

gives you your boost right boosting

gives you your boost right boosting energy so Phineas Phineas activities are

energy so Phineas Phineas activities are

energy so Phineas Phineas activities are important in your recharging activities

important in your recharging activities

important in your recharging activities and social of course while you’re

and social of course while you’re

and social of course while you’re talking and greeting meeting with other

talking and greeting meeting with other

talking and greeting meeting with other people you’re bonding with them

people you’re bonding with them

people you’re bonding with them and then you’re building commodity at

and then you’re building commodity at

and then you’re building commodity at work so social activities are also very

work so social activities are also very

work so social activities are also very important how do six dimensions of

important how do six dimensions of

important how do six dimensions of workplace well-being finally contribute

workplace well-being finally contribute

workplace well-being finally contribute to innovation or workplace performance

to innovation or workplace performance

to innovation or workplace performance okay so I here present to you a

okay so I here present to you a

okay so I here present to you a framework the six dimensions of work

framework the six dimensions of work

framework the six dimensions of work placing well-being effect three critical

placing well-being effect three critical

placing well-being effect three critical components of organization which is

components of organization which is

components of organization which is religion culture or process and people

religion culture or process and people

religion culture or process and people right mm-hmm and these are critical

right mm-hmm and these are critical

right mm-hmm and these are critical attributes of organizational culture in

attributes of organizational culture in

attributes of organizational culture in innovative workplace have you heard all

innovative workplace have you heard all

innovative workplace have you heard all any of these things and freedom autonomy

any of these things and freedom autonomy

any of these things and freedom autonomy right good communication open to new

right good communication open to new

right good communication open to new ideas these are critical components to

ideas these are critical components to

ideas these are critical components to innovative organizations right now

innovative organizations right now

innovative organizations right now process these are a critical attributes

process these are a critical attributes

process these are a critical attributes of work process in innovative work

of work process in innovative work

of work process in innovative work places such as interaction collaboration

places such as interaction collaboration

places such as interaction collaboration workflow managing time right all

workflow managing time right all

workflow managing time right all important in process and then people

important in process and then people

important in process and then people their cognitive style creative thinking

their cognitive style creative thinking

their cognitive style creative thinking skills and their physical health and

skills and their physical health and

skills and their physical health and well-being these are very important to

well-being these are very important to

well-being these are very important to their innovative ideas basically so six

their innovative ideas basically so six

their innovative ideas basically so six dimensions of workplace well-being

dimensions of workplace well-being

dimensions of workplace well-being affect critical components of

affect critical components of

affect critical components of organizational culture process and

organizational culture process and

organizational culture process and people and finally affect innovation

people and finally affect innovation

people and finally affect innovation which can be measured by product

which can be measured by product

which can be measured by product innovation process innovation

innovation process innovation

innovation process innovation organizational innovation marketing

organizational innovation marketing

organizational innovation marketing innovation in intellectual property and

innovation in intellectual property and

innovation in intellectual property and these measures are combinations from the

these measures are combinations from the

these measures are combinations from the as law and UCD innovation measures in

as law and UCD innovation measures in

as law and UCD innovation measures in u.s. innovation measures so this way it

u.s. innovation measures so this way it

u.s. innovation measures so this way it can be a framework for you to use how

can be a framework for you to use how

can be a framework for you to use how workplace a well-being can contribute to

workplace a well-being can contribute to

workplace a well-being can contribute to the organization bottom line and

the organization bottom line and

the organization bottom line and innovation okay so why innovation is so

innovation okay so why innovation is so

innovation okay so why innovation is so important innovation is defined is

important innovation is defined is

important innovation is defined is producing new or significantly improved

producing new or significantly improved

producing new or significantly improved products

products

products services managerial structures business

services managerial structures business

services managerial structures business models they create a new value for

models they create a new value for

models they create a new value for customers or financial returns for the

customers or financial returns for the

customers or financial returns for the companies in the traditional economy

companies in the traditional economy

companies in the traditional economy output was only increased by increasing

output was only increased by increasing

output was only increased by increasing input accordingly right but innovation

input accordingly right but innovation

input accordingly right but innovation economy this doesn’t work that way

economy this doesn’t work that way

economy this doesn’t work that way output can be increased without

output can be increased without

output can be increased without increasing input accordingly so that’s

increasing input accordingly so that’s

increasing input accordingly so that’s why innovation is very important in

why innovation is very important in

why innovation is very important in knowledge economy and that’s why we’re

knowledge economy and that’s why we’re

knowledge economy and that’s why we’re talking about workplace well-being that

talking about workplace well-being that

talking about workplace well-being that contribute to innovation okay so this is

contribute to innovation okay so this is

contribute to innovation okay so this is the last slide that I’m going to talk

the last slide that I’m going to talk

the last slide that I’m going to talk about this came from my recent study to

about this came from my recent study to

about this came from my recent study to analyze the difference between

analyze the difference between

analyze the difference between high-performing companies and

high-performing companies and

high-performing companies and low-performing companies in terms of

low-performing companies in terms of

low-performing companies in terms of workplace well-being and you can see a

workplace well-being and you can see a

workplace well-being and you can see a consistency or a consistent high

consistency or a consistent high

consistency or a consistent high performance from high-performing

performance from high-performing

performance from high-performing companies compared to low performing

companies compared to low performing

companies compared to low performing companies in terms of six well-being

companies in terms of six well-being

companies in terms of six well-being dimensions right so there’s a

dimensions right so there’s a

dimensions right so there’s a correlation between high performance of

correlation between high performance of

correlation between high performance of the company’s innovation and workplace

the company’s innovation and workplace

the company’s innovation and workplace welding as a closing remark I like to

welding as a closing remark I like to

welding as a closing remark I like to encourage you to think about how do you

encourage you to think about how do you

encourage you to think about how do you implement workplace well-being and what

implement workplace well-being and what

implement workplace well-being and what it means to people in the workplace and

it means to people in the workplace and

it means to people in the workplace and how to develop effective workplace

how to develop effective workplace

how to develop effective workplace metrics and measures so we can we can

metrics and measures so we can we can

metrics and measures so we can we can improve quality of life at work as well

improve quality of life at work as well

improve quality of life at work as well as create a sustainable workplace thank

as create a sustainable workplace thank

as create a sustainable workplace thank you

you

you [Applause]

”

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