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Cracking the People Code | Nima Srinivasan | TEDxNirmaUniversity


so I study people for a living

so I study people for a living and the truth is that we all do I’m just

and the truth is that we all do I’m just

and the truth is that we all do I’m just lucky to get paid for it which is nice

lucky to get paid for it which is nice

lucky to get paid for it which is nice what I do is I hack people and how you

what I do is I hack people and how you

what I do is I hack people and how you do that is by trying to figure out why

do that is by trying to figure out why

do that is by trying to figure out why we do what we do and what we believe the

we do what we do and what we believe the

we do what we do and what we believe the values that we have that’s where the

values that we have that’s where the

values that we have that’s where the clues really lie and most importantly

clues really lie and most importantly

clues really lie and most importantly the stories that we tell now thinking of

the stories that we tell now thinking of

the stories that we tell now thinking of the earlier stories that stayed with me

the earlier stories that stayed with me

the earlier stories that stayed with me that would be back in 1998 when I were

that would be back in 1998 when I were

that would be back in 1998 when I were we were working on a condom brand it was

we were working on a condom brand it was

we were working on a condom brand it was always good fun and you start talking to

always good fun and you start talking to

always good fun and you start talking to people and in this case it was lorry

people and in this case it was lorry

people and in this case it was lorry drivers so you know what brand you use

drivers so you know what brand you use

drivers so you know what brand you use how do you use it what do you do after

how do you use it what do you do after

how do you use it what do you do after and we learned that they toss it aside

and we learned that they toss it aside

and we learned that they toss it aside no not really

no not really

no not really they don’t house it aside but they

they don’t house it aside but they

they don’t house it aside but they actually wash and reduce it now that

actually wash and reduce it now that

actually wash and reduce it now that completely defeats the purpose obviously

completely defeats the purpose obviously

completely defeats the purpose obviously but these did believe they were getting

but these did believe they were getting

but these did believe they were getting great value from it by doing that that

great value from it by doing that that

great value from it by doing that that are the root of it would who they ever

are the root of it would who they ever

are the root of it would who they ever know the story if we didn’t ask them we

know the story if we didn’t ask them we

know the story if we didn’t ask them we wouldn’t and that’s why this whole thing

wouldn’t and that’s why this whole thing

wouldn’t and that’s why this whole thing becomes very very important because

becomes very very important because

becomes very very important because occasionally you may see if they’re

occasionally you may see if they’re

occasionally you may see if they’re really powerful movie that seems to just

really powerful movie that seems to just

really powerful movie that seems to just connect deeper and get the truth of

connect deeper and get the truth of

connect deeper and get the truth of where you’re at and that’s really if the

where you’re at and that’s really if the

where you’re at and that’s really if the because if we don’t really get to

because if we don’t really get to

because if we don’t really get to understand why people do what

understand why people do what

understand why people do what you will never understand problems and

you will never understand problems and

you will never understand problems and then you can never really have solutions

then you can never really have solutions

then you can never really have solutions so one of the approaches that that seem

so one of the approaches that that seem

so one of the approaches that that seem to work for me is that I have three

to work for me is that I have three

to work for me is that I have three guidelines oh that was the whole the

guidelines oh that was the whole the

guidelines oh that was the whole the condom thing and it mapley leave a lot

condom thing and it mapley leave a lot

condom thing and it mapley leave a lot of jokes because we would be like do you

of jokes because we would be like do you

of jokes because we would be like do you put it on a clothesline

put it on a clothesline

put it on a clothesline I put pins on it is that computational

I put pins on it is that computational

I put pins on it is that computational who watches but can be the people code

who watches but can be the people code

who watches but can be the people code is interesting only because you never

is interesting only because you never

is interesting only because you never know whatever you hear next

know whatever you hear next

know whatever you hear next especially the TV and this movies can

especially the TV and this movies can

especially the TV and this movies can often be pretty incredible so the first

often be pretty incredible so the first

often be pretty incredible so the first guideline is that hypotheses are almost

guideline is that hypotheses are almost

guideline is that hypotheses are almost always powerful in assumptions

always powerful in assumptions

always powerful in assumptions what’s it when you have a structure or a

what’s it when you have a structure or a

what’s it when you have a structure or a scientist or an academic they start with

scientist or an academic they start with

scientist or an academic they start with hypotheses it’s a no brainer for them

hypotheses it’s a no brainer for them

hypotheses it’s a no brainer for them but for us we don’t hold ourselves such

but for us we don’t hold ourselves such

but for us we don’t hold ourselves such high standards so we can just be like I

high standards so we can just be like I

high standards so we can just be like I believe in it so you know that is pretty

believe in it so you know that is pretty

believe in it so you know that is pretty racist though so we get mad did you say

racist though so we get mad did you say

racist though so we get mad did you say what you wanted it can be opinions it

what you wanted it can be opinions it

what you wanted it can be opinions it can be biased and that’s good enough

can be biased and that’s good enough

can be biased and that’s good enough because that’s data enough for most

because that’s data enough for most

because that’s data enough for most people but hypotheses they sort of

people but hypotheses they sort of

people but hypotheses they sort of demand more as opposed to an assumption

demand more as opposed to an assumption

demand more as opposed to an assumption which is sort of it is very comfortable

which is sort of it is very comfortable

which is sort of it is very comfortable in its certainty this is def it takes

in its certainty this is def it takes

in its certainty this is def it takes what seems to be the case and makes it

what seems to be the case and makes it

what seems to be the case and makes it definitely so so but the hypothesis asks

definitely so so but the hypothesis asks

definitely so so but the hypothesis asks you to think more about it investigators

you to think more about it investigators

you to think more about it investigators and understand it which is why at the

and understand it which is why at the

and understand it which is why at the end it could be more powerful to crack

end it could be more powerful to crack

end it could be more powerful to crack people code and an example of that in

people code and an example of that in

people code and an example of that in this image many of you may have seen

this image many of you may have seen

this image many of you may have seen this it did go viral it was a moment to

this it did go viral it was a moment to

this it did go viral it was a moment to celebrate there are so many things

celebrate there are so many things

celebrate there are so many things beautiful and lovely in different

beautiful and lovely in different

beautiful and lovely in different with a feminist story and one writer

with a feminist story and one writer

with a feminist story and one writer from Kolkata he described it and he

from Kolkata he described it and he

from Kolkata he described it and he talked about how there’s this beautiful

talked about how there’s this beautiful

talked about how there’s this beautiful colorful silk saris and gold in the

colorful silk saris and gold in the

colorful silk saris and gold in the border there were veterans in the hair

border there were veterans in the hair

border there were veterans in the hair the put their forehead and he went on

the put their forehead and he went on

the put their forehead and he went on about how amazing it different was you

about how amazing it different was you

about how amazing it different was you may see during Pongal and not as free

may see during Pongal and not as free

may see during Pongal and not as free and during weddings on Facebook how

and during weddings on Facebook how

and during weddings on Facebook how could you see it in this scenario was

could you see it in this scenario was

could you see it in this scenario was sort of the premise and many people were

sort of the premise and many people were

sort of the premise and many people were like yeah we should never judge people

like yeah we should never judge people

like yeah we should never judge people by what they wear so that was and the

by what they wear so that was and the

by what they wear so that was and the reason because it is we don’t typically

reason because it is we don’t typically

reason because it is we don’t typically expect that women dressed like this

expect that women dressed like this

expect that women dressed like this would be at the cutting edge of science

would be at the cutting edge of science

would be at the cutting edge of science right there’s only one problem with us

right there’s only one problem with us

right there’s only one problem with us pretty much all of this is mostly false

pretty much all of this is mostly false

pretty much all of this is mostly false assumption because here’s what happens

assumption because here’s what happens

assumption because here’s what happens these women

these women

these women we’re not the scientists at a launch of

we’re not the scientists at a launch of

we’re not the scientists at a launch of on the air they were a green stuff and

on the air they were a green stuff and

on the air they were a green stuff and today a lot of people still believed

today a lot of people still believed

today a lot of people still believed that they were the scientists the second

that they were the scientists the second

that they were the scientists the second thing about the feminist story the core

thing about the feminist story the core

thing about the feminist story the core team that worked on a launch of a new

team that worked on a launch of a new

team that worked on a launch of a new yarn has 14 men off the multi men three

yarn has 14 men off the multi men three

yarn has 14 men off the multi men three men were called Krishna it has that much

men were called Krishna it has that much

men were called Krishna it has that much diversity within the men but there

diversity within the men but there

diversity within the men but there really weren’t at the we started hearing

really weren’t at the we started hearing

really weren’t at the we started hearing stories of the women two years later

stories of the women two years later

stories of the women two years later with DBC to the feature so you may have

with DBC to the feature so you may have

with DBC to the feature so you may have read later Corrigan

but not at the time that this really

but not at the time that this really came on because what most of people saw

came on because what most of people saw

came on because what most of people saw was this and the final thing is that if

was this and the final thing is that if

was this and the final thing is that if you actually did study fashion and what

you actually did study fashion and what

you actually did study fashion and what women working women for older women tend

women working women for older women tend

women working women for older women tend to wear sari because what’s considered

to wear sari because what’s considered

to wear sari because what’s considered formal is sari or Western and not a lot

formal is sari or Western and not a lot

formal is sari or Western and not a lot of 45 plus year old women tend to wear

of 45 plus year old women tend to wear

of 45 plus year old women tend to wear western clothes so it’s not that unusual

western clothes so it’s not that unusual

western clothes so it’s not that unusual so when we look at something like this

so when we look at something like this

so when we look at something like this and think that the clothes don’t tell us

and think that the clothes don’t tell us

and think that the clothes don’t tell us anything that could be wrong only

anything that could be wrong only

anything that could be wrong only because clothes or the mother lode of

because clothes or the mother lode of

because clothes or the mother lode of data about people they talk about our

data about people they talk about our

data about people they talk about our values they talk about our Jesus

values they talk about our Jesus

values they talk about our Jesus statements that we want to make so the

statements that we want to make so the

statements that we want to make so the even sort of like looking at these women

even sort of like looking at these women

even sort of like looking at these women and saying that not understanding what

and saying that not understanding what

and saying that not understanding what it shows about what these senior women

it shows about what these senior women

it shows about what these senior women are about it is like looking at

are about it is like looking at

are about it is like looking at backpacker players at Scotland and

backpacker players at Scotland and

backpacker players at Scotland and saying oh my golly my skirts it just

saying oh my golly my skirts it just

saying oh my golly my skirts it just relieves more but our own cultural

relieves more but our own cultural

relieves more but our own cultural ignorance then it does anything about

ignorance then it does anything about

ignorance then it does anything about these people

these people

these people so hypotheses are more powerful than

so hypotheses are more powerful than

so hypotheses are more powerful than assumptions because assumptions let us

assumptions because assumptions let us

assumptions because assumptions let us sit in a comfortable cloud of ignorance

sit in a comfortable cloud of ignorance

sit in a comfortable cloud of ignorance while hypotheses demand that we sort of

while hypotheses demand that we sort of

while hypotheses demand that we sort of like take a light and move forward and

like take a light and move forward and

like take a light and move forward and try to investigate and understand better

try to investigate and understand better

try to investigate and understand better the other thing that happens when I tell

the other thing that happens when I tell

the other thing that happens when I tell people what I do is they ask to talk to

people what I do is they ask to talk to

people what I do is they ask to talk to people don’t they lie to you maybe

people don’t they lie to you maybe

people don’t they lie to you maybe Houston says everybody lies and it gives

Houston says everybody lies and it gives

Houston says everybody lies and it gives life better than most people so isn’t

life better than most people so isn’t

life better than most people so isn’t that the case what I do find is that

that the case what I do find is that

that the case what I do find is that genuine begins genuine meaning that if

genuine begins genuine meaning that if

genuine begins genuine meaning that if you are genuine people who d genuine

you are genuine people who d genuine

you are genuine people who d genuine right back to you and most people really

right back to you and most people really

right back to you and most people really want to share stories they want to tell

want to share stories they want to tell

want to share stories they want to tell you there’s a listening that is

you there’s a listening that is

you there’s a listening that is the world over and we don’t generally

the world over and we don’t generally

the world over and we don’t generally get to listen to people honestly telling

get to listen to people honestly telling

get to listen to people honestly telling you what they think

you what they think

you what they think see researchers are not the police we

see researchers are not the police we

see researchers are not the police we don’t reach confessions over people we

don’t reach confessions over people we

don’t reach confessions over people we just want to know what really is going

just want to know what really is going

just want to know what really is going on and you have the choice to tell and

on and you have the choice to tell and

on and you have the choice to tell and usually people do they want to tell you

usually people do they want to tell you

usually people do they want to tell you what’s going on and when they do

what’s going on and when they do

what’s going on and when they do something beautiful happens they sort of

something beautiful happens they sort of

something beautiful happens they sort of start understanding more about

start understanding more about

start understanding more about themselves their work their homes their

themselves their work their homes their

themselves their work their homes their relationship with their spouse this

relationship with their spouse this

relationship with their spouse this visceral power of an open and genuine

visceral power of an open and genuine

visceral power of an open and genuine conversation it unlocks their own world

conversation it unlocks their own world

conversation it unlocks their own world but what we do find though is that

but what we do find though is that

but what we do find though is that sometimes people can be misinformed and

sometimes people can be misinformed and

sometimes people can be misinformed and an example of that would be like I was

an example of that would be like I was

an example of that would be like I was speaking to someone who Shops at

speaking to someone who Shops at

speaking to someone who Shops at people’s are and I said what brand you

people’s are and I said what brand you

people’s are and I said what brand you get there is it Dolce Gabanna a big

get there is it Dolce Gabanna a big

get there is it Dolce Gabanna a big dessert so and then I was like are you

dessert so and then I was like are you

dessert so and then I was like are you sure and then later on I find out he’s

sure and then later on I find out he’s

sure and then later on I find out he’s talking about a brand called DJ and you

talking about a brand called DJ and you

talking about a brand called DJ and you see I’ve shown a cipolla loosely Adam

see I’ve shown a cipolla loosely Adam

see I’ve shown a cipolla loosely Adam beautiful act shown it twice and asked a

beautiful act shown it twice and asked a

beautiful act shown it twice and asked a group of housewives what they just saw

group of housewives what they just saw

group of housewives what they just saw they were so confident that it was at

they were so confident that it was at

they were so confident that it was at Kellogg’s who said yeah so and also if

Kellogg’s who said yeah so and also if

Kellogg’s who said yeah so and also if you talk about things like in fashion I

you talk about things like in fashion I

you talk about things like in fashion I say so what do you like to wear and

say so what do you like to wear and

say so what do you like to wear and someone be like pass those it turns out

someone be like pass those it turns out

someone be like pass those it turns out that they’re talking about Palacios now

that they’re talking about Palacios now

that they’re talking about Palacios now it’s easy to say that your people are

it’s easy to say that your people are

it’s easy to say that your people are misguided they don’t know what they’re

misguided they don’t know what they’re

misguided they don’t know what they’re talking about and that sort of thing but

talking about and that sort of thing but

talking about and that sort of thing but this is what happens when you have a

this is what happens when you have a

this is what happens when you have a country where English is not the first

country where English is not the first

country where English is not the first language literacy in literacy levels

language literacy in literacy levels

language literacy in literacy levels vary a lot so it’s just bummed to happen

vary a lot so it’s just bummed to happen

vary a lot so it’s just bummed to happen then and people not everyone cares very

then and people not everyone cares very

then and people not everyone cares very deeply about everything people who just

deeply about everything people who just

deeply about everything people who just care about what they get about they

care about what they get about they

care about what they get about they don’t care

don’t care

don’t care world so their fathers don’t understand

world so their fathers don’t understand

world so their fathers don’t understand that because when you can get simple

that because when you can get simple

that because when you can get simple things like this wrong example or you

things like this wrong example or you

things like this wrong example or you can watch this guy for after the

can watch this guy for after the

can watch this guy for after the snapchat controversy and he gives four

snapchat controversy and he gives four

snapchat controversy and he gives four and all that you say that you know what

and all that you say that you know what

and all that you say that you know what an idiot and he’s obviously he’s like

an idiot and he’s obviously he’s like

an idiot and he’s obviously he’s like easy social media bait and people can

easy social media bait and people can

easy social media bait and people can have their fun with it but the thing is

have their fun with it but the thing is

have their fun with it but the thing is that if this was more widespread than we

that if this was more widespread than we

that if this was more widespread than we like to believe and we we are all given

like to believe and we we are all given

like to believe and we we are all given to do we in as well so if it’s gonna be

to do we in as well so if it’s gonna be

to do we in as well so if it’s gonna be like that with something simple then you

like that with something simple then you

like that with something simple then you have to think about if you have tougher

have to think about if you have tougher

have to think about if you have tougher more complex things like why do I wear a

more complex things like why do I wear a

more complex things like why do I wear a teacher I’m a Hindu who eats beef and

teacher I’m a Hindu who eats beef and

teacher I’m a Hindu who eats beef and why do I do that why do girls really not

why do I do that why do girls really not

why do I do that why do girls really not do as well in careers with math and

do as well in careers with math and

do as well in careers with math and science so when you have things like

science so when you have things like

science so when you have things like this then it’s important to have the

this then it’s important to have the

this then it’s important to have the genuine conversations with a lot more

genuine conversations with a lot more

genuine conversations with a lot more people and that’s the only way you

people and that’s the only way you

people and that’s the only way you really get to know these truths and you

really get to know these truths and you

really get to know these truths and you can find the solutions then to make some

can find the solutions then to make some

can find the solutions then to make some of these things better another example

of these things better another example

of these things better another example also is fairness games he was talking

also is fairness games he was talking

also is fairness games he was talking about why do people use fairness creams

about why do people use fairness creams

about why do people use fairness creams and but ever so often in India this kind

and but ever so often in India this kind

and but ever so often in India this kind of happens on a cycle that it is huge

of happens on a cycle that it is huge

of happens on a cycle that it is huge you’re saying it’s racist it’s

you’re saying it’s racist it’s

you’re saying it’s racist it’s manipulative the marketers preying on

manipulative the marketers preying on

manipulative the marketers preying on our insecurities you hear all of these

our insecurities you hear all of these

our insecurities you hear all of these things are being said about fairness

things are being said about fairness

things are being said about fairness people isn’t something like say an

people isn’t something like say an

people isn’t something like say an debate over a company are not will get

debate over a company are not will get

debate over a company are not will get on board and tell us how the actors are

on board and tell us how the actors are

on board and tell us how the actors are selling themselves out know that and

selling themselves out know that and

selling themselves out know that and that’s a very fair view to hold but it’s

that’s a very fair view to hold but it’s

that’s a very fair view to hold but it’s also important to know why then is it

also important to know why then is it

also important to know why then is it that 3000 crore illegal industry not

that 3000 crore illegal industry not

that 3000 crore illegal industry not just in linear but it’s not just about

just in linear but it’s not just about

just in linear but it’s not just about us and our skin and our issues from

us and our skin and our issues from

us and our skin and our issues from Japan which is one of the biggest

Japan which is one of the biggest

Japan which is one of the biggest markets were screen like me from Japan

markets were screen like me from Japan

markets were screen like me from Japan to Australia to Asia America

to Australia to Asia America

to Australia to Asia America Africa this is a huge huge deal in fact

Africa this is a huge huge deal in fact

Africa this is a huge huge deal in fact by 2020 it’s expected to be twenty three

by 2020 it’s expected to be twenty three

by 2020 it’s expected to be twenty three billion dollars why then would that

billion dollars why then would that

billion dollars why then would that happen what really is working and one of

happen what really is working and one of

happen what really is working and one of the things is that it does speak to cold

the things is that it does speak to cold

the things is that it does speak to cold and when that happens then it’s

and when that happens then it’s

and when that happens then it’s obviously a lot more complicated you got

obviously a lot more complicated you got

obviously a lot more complicated you got this state that is beautiful that’s not

this state that is beautiful that’s not

this state that is beautiful that’s not how you change something this if you

how you change something this if you

how you change something this if you actually did speak to people who who do

actually did speak to people who who do

actually did speak to people who who do you spend Springs you will hear some of

you spend Springs you will hear some of

you spend Springs you will hear some of these things you they don’t care about

these things you they don’t care about

these things you they don’t care about racism they don’t care about redress

racism they don’t care about redress

racism they don’t care about redress illness these are not things that they

illness these are not things that they

illness these are not things that they think about but what they do care about

think about but what they do care about

think about but what they do care about is being accepted being respected

is being accepted being respected

is being accepted being respected feeling desirable these are the

feeling desirable these are the

feeling desirable these are the currencies that they crave for and it’s

currencies that they crave for and it’s

currencies that they crave for and it’s not that easy for them someone like not

not that easy for them someone like not

not that easy for them someone like not even many of us here can say you know

even many of us here can say you know

even many of us here can say you know what I don’t like this question and I’m

what I don’t like this question and I’m

what I don’t like this question and I’m just happy that I am dark they don’t

just happy that I am dark they don’t

just happy that I am dark they don’t have it’s not enough everyone’s life is

have it’s not enough everyone’s life is

have it’s not enough everyone’s life is that easy and people they want that

that easy and people they want that

that easy and people they want that social approval they move as a group so

social approval they move as a group so

social approval they move as a group so then what really happens with them they

then what really happens with them they

then what really happens with them they use this new supreme because it gives

use this new supreme because it gives

use this new supreme because it gives them something they pair it on their

them something they pair it on their

them something they pair it on their faces because for them it’s like an

faces because for them it’s like an

faces because for them it’s like an author that allows them to face the

author that allows them to face the

author that allows them to face the battle of daily life that’s the code

battle of daily life that’s the code

battle of daily life that’s the code that it cracks and if you try to remove

that it cracks and if you try to remove

that it cracks and if you try to remove that armor it weakens them so then why

that armor it weakens them so then why

that armor it weakens them so then why would they give it up that these again

would they give it up that these again

would they give it up that these again this is one of the reasons why this

this is one of the reasons why this

this is one of the reasons why this keeps coming up again and again and yet

keeps coming up again and again and yet

keeps coming up again and again and yet it doesn’t really change anything

it doesn’t really change anything

it doesn’t really change anything because these people are not really

because these people are not really

because these people are not really listening to a medium those point of

listening to a medium those point of

listening to a medium those point of view on this particular issue so what I

view on this particular issue so what I

view on this particular issue so what I just did about this whole going deeper

just did about this whole going deeper

just did about this whole going deeper ask the question why do you do these

ask the question why do you do these

ask the question why do you do these people have my deposit of good on it and

people have my deposit of good on it and

people have my deposit of good on it and that’s not here you wanna tell you

that’s not here you wanna tell you

that’s not here you wanna tell you anything you need to dig deeper you need

anything you need to dig deeper you need

anything you need to dig deeper you need to get beyond the surface of that skin

to get beyond the surface of that skin

to get beyond the surface of that skin to the soul to that emotional

to the soul to that emotional

to the soul to that emotional underpinning to that code below and it

underpinning to that code below and it

underpinning to that code below and it happens only when you know what you’re

happens only when you know what you’re

happens only when you know what you’re doing to talk to a lot of people about

doing to talk to a lot of people about

doing to talk to a lot of people about it and you’re willing to listen have a

it and you’re willing to listen have a

it and you’re willing to listen have a genuine conversation so that whole

genuine conversation so that whole

genuine conversation so that whole process is called unraveling the why it

process is called unraveling the why it

process is called unraveling the why it just doesn’t come that easily and

just doesn’t come that easily and

just doesn’t come that easily and immediately now the question you can ask

immediately now the question you can ask

immediately now the question you can ask is shouldn’t these people though don’t

is shouldn’t these people though don’t

is shouldn’t these people though don’t they actually also preferred

they actually also preferred

they actually also preferred light-skinned it’s a definition sure it

light-skinned it’s a definition sure it

light-skinned it’s a definition sure it is

is

is shouldn’t we as a nation sort of

shouldn’t we as a nation sort of

shouldn’t we as a nation sort of challenge this and think that’s

challenge this and think that’s

challenge this and think that’s prejudicial towards dark-skinned so we

prejudicial towards dark-skinned so we

prejudicial towards dark-skinned so we should but if you go about telling

should but if you go about telling

should but if you go about telling people you’re stupid you’re different

people you’re stupid you’re different

people you’re stupid you’re different you’re racist you lose a little that

you’re racist you lose a little that

you’re racist you lose a little that maybe doesn’t achieve anything it’s sort

maybe doesn’t achieve anything it’s sort

maybe doesn’t achieve anything it’s sort of like going on social media and saying

of like going on social media and saying

of like going on social media and saying lift up and and things like that

lift up and and things like that

lift up and and things like that because that doesn’t really attack the

because that doesn’t really attack the

because that doesn’t really attack the core we don’t necessary to attack Takota

core we don’t necessary to attack Takota

core we don’t necessary to attack Takota such as much as understand it but

such as much as understand it but

such as much as understand it but without that otherwise we just think

without that otherwise we just think

without that otherwise we just think after service and especially what we’re

after service and especially what we’re

after service and especially what we’re looking for is really a positive change

looking for is really a positive change

looking for is really a positive change why is bad not as much as we want it to

why is bad not as much as we want it to

why is bad not as much as we want it to me why is it feel a certain way

me why is it feel a certain way

me why is it feel a certain way why shouldn’t they get about that why

why shouldn’t they get about that why

why shouldn’t they get about that why can we not the other question that comes

can we not the other question that comes

can we not the other question that comes along with this is how far do we really

along with this is how far do we really

along with this is how far do we really want to go because not everybody is

want to go because not everybody is

want to go because not everybody is willing I have a second I have these

willing I have a second I have these

willing I have a second I have these hypotheses here’s my checklist that’s

hypotheses here’s my checklist that’s

hypotheses here’s my checklist that’s not the way it really works

found on social media and that’s okay we

found on social media and that’s okay we can have fun we get repeated that we can

can have fun we get repeated that we can

can have fun we get repeated that we can have really dark jokes all of that is

have really dark jokes all of that is

have really dark jokes all of that is absolutely fine

absolutely fine

absolutely fine but if we truly care about some things

but if we truly care about some things

but if we truly care about some things why more people stop using plastic as

why more people stop using plastic as

why more people stop using plastic as much as they do because it hurts the

much as they do because it hurts the

much as they do because it hurts the environment is a serious question so if

environment is a serious question so if

environment is a serious question so if you really would have understand that by

you really would have understand that by

you really would have understand that by this accusing people who use and throw

this accusing people who use and throw

this accusing people who use and throw plastic that doesn’t again change the

plastic that doesn’t again change the

plastic that doesn’t again change the status quo it becomes critical then to

status quo it becomes critical then to

status quo it becomes critical then to figure out what the hypotheses are to

figure out what the hypotheses are to

figure out what the hypotheses are to have a genuine conversation off with one

have a genuine conversation off with one

have a genuine conversation off with one but with many people who do this is

but with many people who do this is

but with many people who do this is figure out various perspectives and then

figure out various perspectives and then

figure out various perspectives and then finally to unravel that why and figure

finally to unravel that why and figure

finally to unravel that why and figure out the code now people are complex

out the code now people are complex

out the code now people are complex they’re diverse they’re fascinating and

they’re diverse they’re fascinating and

they’re diverse they’re fascinating and there are so many stories that we need

there are so many stories that we need

there are so many stories that we need to know and this is just one way we can

to know and this is just one way we can

to know and this is just one way we can get to that I don’t care that it has all

get to that I don’t care that it has all

get to that I don’t care that it has all of the answers but it definitely has

of the answers but it definitely has

of the answers but it definitely has started because unless we understand

started because unless we understand

started because unless we understand where people come from it’s going to be

where people come from it’s going to be

where people come from it’s going to be very tough for us to move forward

very tough for us to move forward

very tough for us to move forward [Applause]

”

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