
okay I hope anybody hear me we are trying to answer in the few minutes we
trying to answer in the few minutes we
trying to answer in the few minutes we have a disposition about this question
have a disposition about this question
have a disposition about this question can a robot or in general a machine care
can a robot or in general a machine care
can a robot or in general a machine care in our mind and we start with a little
in our mind and we start with a little
in our mind and we start with a little game you see a picture here can anybody
game you see a picture here can anybody
game you see a picture here can anybody tell me what these two people are doing
tell me what these two people are doing
tell me what these two people are doing discussing talking what are they doing
discussing talking what are they doing
discussing talking what are they doing shouting arguing any other singing and
shouting arguing any other singing and
shouting arguing any other singing and if I ask you the type of relationship
if I ask you the type of relationship
if I ask you the type of relationship they have friends colleagues student and
they have friends colleagues student and
they have friends colleagues student and supervisor what type of love are singing
supervisor what type of love are singing
supervisor what type of love are singing so the funny thing of this game is that
so the funny thing of this game is that
so the funny thing of this game is that there is no right or wrong answer here
there is no right or wrong answer here
there is no right or wrong answer here okay what this in person is that the
okay what this in person is that the
okay what this in person is that the picture is very poor we don’t know these
picture is very poor we don’t know these
picture is very poor we don’t know these people are we cannot hear their voices
people are we cannot hear their voices
people are we cannot hear their voices we don’t know what they say we cannot
we don’t know what they say we cannot
we don’t know what they say we cannot see their faces and still we managed to
see their faces and still we managed to
see their faces and still we managed to give confidently a very high level
give confidently a very high level
give confidently a very high level interpretation of the picture in terms
interpretation of the picture in terms
interpretation of the picture in terms of Social and psychological phenomena so
of Social and psychological phenomena so
of Social and psychological phenomena so how this can happen in general our
how this can happen in general our
how this can happen in general our attention tend to focus pretty much on
attention tend to focus pretty much on
attention tend to focus pretty much on what people say but there is a lot of
what people say but there is a lot of
what people say but there is a lot of nonverbal communication going on
nonverbal communication going on
nonverbal communication going on whenever there is social interaction and
whenever there is social interaction and
whenever there is social interaction and here you see examples of what we call
here you see examples of what we call
here you see examples of what we call nonverbal behavioral cues and we as
nonverbal behavioral cues and we as
nonverbal behavioral cues and we as humans are very much sensitive to this
humans are very much sensitive to this
humans are very much sensitive to this cues with receive them and we interpret
cues with receive them and we interpret
cues with receive them and we interpret them in terms of social signals so in
them in terms of social signals so in
them in terms of social signals so in terms of the relational messages that
terms of the relational messages that
terms of the relational messages that people exchange with one another let me
people exchange with one another let me
people exchange with one another let me go a bit deeper into this phenomenon
go a bit deeper into this phenomenon
go a bit deeper into this phenomenon because it is really at the core of the
because it is really at the core of the
because it is really at the core of the answer we are going to give to our
answer we are going to give to our
answer we are going to give to our question when we talk about nonverbal
question when we talk about nonverbal
question when we talk about nonverbal behavioral cues we talk about
behavioral cues we talk about
behavioral cues we talk about essentially three elements the first are
essentially three elements the first are
essentially three elements the first are the non verbal behavioral cues that we
the non verbal behavioral cues that we
the non verbal behavioral cues that we have just seen in the picture
have just seen in the picture
have just seen in the picture here you have a list it is very long but
here you have a list it is very long but
here you have a list it is very long but it is not exhaustive there are so many
it is not exhaustive there are so many
it is not exhaustive there are so many nonverbal behavioral cues that the
nonverbal behavioral cues that the
nonverbal behavioral cues that the psychologists have grouped them into
psychologists have grouped them into
psychologists have grouped them into five major classes the codes and this is
five major classes the codes and this is
five major classes the codes and this is the second important element of
the second important element of
the second important element of nonverbal communication so let’s go one
nonverbal communication so let’s go one
nonverbal communication so let’s go one by one the first is physical appearance
by one the first is physical appearance
by one the first is physical appearance everything contributes to the way we
everything contributes to the way we
everything contributes to the way we look like okay which means your body
look like okay which means your body
look like okay which means your body your clothes your ornaments uniforms
your clothes your ornaments uniforms
your clothes your ornaments uniforms everything you do in order to change the
everything you do in order to change the
everything you do in order to change the way you look like I think we all heard
way you look like I think we all heard
way you look like I think we all heard that a certain point in life that it is
that a certain point in life that it is
that a certain point in life that it is not important how you are outside it is
not important how you are outside it is
not important how you are outside it is important how you are inside is false it
important how you are inside is false it
important how you are inside is false it has been investigated extensively if you
has been investigated extensively if you
has been investigated extensively if you look nice if you look good your life is
look nice if you look good your life is
look nice if you look good your life is going to be much easier then your face
going to be much easier then your face
going to be much easier then your face and head behavior okay
and head behavior okay
and head behavior okay facial expressions no need to explain
facial expressions no need to explain
facial expressions no need to explain this you are happy you smile use of gaze
this you are happy you smile use of gaze
this you are happy you smile use of gaze when you want to establish social
when you want to establish social
when you want to establish social contact with someone the first thing you
contact with someone the first thing you
contact with someone the first thing you do is to establish eye contact gaze
do is to establish eye contact gaze
do is to establish eye contact gaze contact okay and then all the little
contact okay and then all the little
contact okay and then all the little movements we can do it our head okay
movements we can do it our head okay
movements we can do it our head okay shaking nodding etc that conveys social
shaking nodding etc that conveys social
shaking nodding etc that conveys social meaning voice behavior this may look
meaning voice behavior this may look
meaning voice behavior this may look contradictory what a speech to do with
contradictory what a speech to do with
contradictory what a speech to do with nonverbal well in speech there are not
nonverbal well in speech there are not
nonverbal well in speech there are not only words so when we talk about
only words so when we talk about
only words so when we talk about nonverbal vocal behavior we talk about
nonverbal vocal behavior we talk about
nonverbal vocal behavior we talk about everything in speech except words the
everything in speech except words the
everything in speech except words the very sound of your voice the intonation
very sound of your voice the intonation
very sound of your voice the intonation the use of vocalization like crying
the use of vocalization like crying
the use of vocalization like crying sobbing laughter and so on even the use
sobbing laughter and so on even the use
sobbing laughter and so on even the use of silence is a non verbal of behavioral
of silence is a non verbal of behavioral
of silence is a non verbal of behavioral cues in speech okay
cues in speech okay
cues in speech okay gestures and postures when I talk about
gestures and postures when I talk about
gestures and postures when I talk about gestures here I’m not talking about
gestures here I’m not talking about
gestures here I’m not talking about things like this or this that they were
things like this or this that they were
things like this or this that they were very precise meaning what I’m talking
very precise meaning what I’m talking
very precise meaning what I’m talking about is more this type of spontaneous
about is more this type of spontaneous
about is more this type of spontaneous gestures that they use for example to
gestures that they use for example to
gestures that they use for example to accompany my speech this type of
accompany my speech this type of
accompany my speech this type of reaction like touching your head when
reaction like touching your head when
reaction like touching your head when you are discomfortable
you are discomfortable
you are discomfortable and so on and about posture well I’m
and so on and about posture well I’m
and so on and about posture well I’m talking to you I’m oriented towards you
talking to you I’m oriented towards you
talking to you I’m oriented towards you I can give this talk in this way you
I can give this talk in this way you
I can give this talk in this way you can perfectly hear me because there is a
can perfectly hear me because there is a
can perfectly hear me because there is a microphone the content will be the same
microphone the content will be the same
microphone the content will be the same the slides will be the same but the
the slides will be the same but the
the slides will be the same but the impression you will develop will be
impression you will develop will be
impression you will develop will be totally different okay in finally space
totally different okay in finally space
totally different okay in finally space and environment think of this room
and environment think of this room
and environment think of this room depending on the role you play in this
depending on the role you play in this
depending on the role you play in this evening
evening
evening you stay here or you stay there think of
you stay here or you stay there think of
you stay here or you stay there think of the place where you work in general the
the place where you work in general the
the place where you work in general the more you are important the bigger is
more you are important the bigger is
more you are important the bigger is your office so space as a social
your office so space as a social
your office so space as a social function and here we can be there too
function and here we can be there too
function and here we can be there too the third important element of nonverbal
the third important element of nonverbal
the third important element of nonverbal communication nonverbal communication is
communication nonverbal communication is
communication nonverbal communication is a natural phenomenon a like everything
a natural phenomenon a like everything
a natural phenomenon a like everything in nature it has a function and here we
in nature it has a function and here we
in nature it has a function and here we have a list of the functions that the
have a list of the functions that the
have a list of the functions that the psychologists have identified the some
psychologists have identified the some
psychologists have identified the some of the most important let’s go by on the
of the most important let’s go by on the
of the most important let’s go by on the one by one form an impression so you see
one by one form an impression so you see
one by one form an impression so you see that I’m not behaving the way I behave
that I’m not behaving the way I behave
that I’m not behaving the way I behave with my friends at a cafe I wear my
with my friends at a cafe I wear my
with my friends at a cafe I wear my discharge I tried to talk in a smart way
discharge I tried to talk in a smart way
discharge I tried to talk in a smart way because I’m trying to convey a certain
because I’m trying to convey a certain
because I’m trying to convey a certain impression about myself expressing
impression about myself expressing
impression about myself expressing emotion I think no need of explanation
emotion I think no need of explanation
emotion I think no need of explanation you are happy you smile you look at a
you are happy you smile you look at a
you are happy you smile you look at a person and so what you can manage to
person and so what you can manage to
person and so what you can manage to understand immediate if that person is
understand immediate if that person is
understand immediate if that person is said happy amazed worried and so on
said happy amazed worried and so on
said happy amazed worried and so on same thing relational messages this is
same thing relational messages this is
same thing relational messages this is what we have seen in the picture at the
what we have seen in the picture at the
what we have seen in the picture at the beginning of the talk is the type of
beginning of the talk is the type of
beginning of the talk is the type of attitude that people display to one
attitude that people display to one
attitude that people display to one another are you aggressive or your style
another are you aggressive or your style
another are you aggressive or your style are you friendly are you open and so on
are you friendly are you open and so on
are you friendly are you open and so on very interesting mother nature considers
very interesting mother nature considers
very interesting mother nature considers to be very important line effectively
to be very important line effectively
to be very important line effectively and effectively detecting the lies of
and effectively detecting the lies of
and effectively detecting the lies of others
others
others now think of natural how many animals
now think of natural how many animals
now think of natural how many animals lie to survive camouflage is line
lie to survive camouflage is line
lie to survive camouflage is line standing on the posterior legs to look
standing on the posterior legs to look
standing on the posterior legs to look bigger in front of a predator is line
bigger in front of a predator is line
bigger in front of a predator is line okay in our human society we have more
okay in our human society we have more
okay in our human society we have more sophisticated type of strategies to lie
sophisticated type of strategies to lie
sophisticated type of strategies to lie however we do it and we have to be good
however we do it and we have to be good
however we do it and we have to be good at doing it when you do it and good at
at doing it when you do it and good at
at doing it when you do it and good at understanding when other lies to us
understanding when other lies to us
understanding when other lies to us and similarly power and persuasion look
and similarly power and persuasion look
and similarly power and persuasion look at a group of animals that is always an
at a group of animals that is always an
at a group of animals that is always an alpha individual and it is very
alpha individual and it is very
alpha individual and it is very important that everybody else
important that everybody else
important that everybody else understands where they are in the
understands where they are in the
understands where they are in the hierarchy because if you don’t
hierarchy because if you don’t
hierarchy because if you don’t understand who is above you it can be
understand who is above you it can be
understand who is above you it can be very dangerous 30% of the monkeys die
very dangerous 30% of the monkeys die
very dangerous 30% of the monkeys die because they try to challenge
because they try to challenge
because they try to challenge established Authority in our human
established Authority in our human
established Authority in our human society we do not risk to die so
society we do not risk to die so
society we do not risk to die so frequently at least here fortunately
frequently at least here fortunately
frequently at least here fortunately however still for us is very much
however still for us is very much
however still for us is very much important to understand when you talk
important to understand when you talk
important to understand when you talk with someone that is above us okay so
with someone that is above us okay so
with someone that is above us okay so this is a very general introduction to
this is a very general introduction to
this is a very general introduction to no verbal communication now the point is
no verbal communication now the point is
no verbal communication now the point is what does this to do with the question
what does this to do with the question
what does this to do with the question at the centre of this talk what does
at the centre of this talk what does
at the centre of this talk what does this to do with the question whether
this to do with the question whether
this to do with the question whether there are robots or a machine can read
there are robots or a machine can read
there are robots or a machine can read our mind well it has to do in this way
our mind well it has to do in this way
our mind well it has to do in this way what does it happen to this if I replace
what does it happen to this if I replace
what does it happen to this if I replace the person on the right with a machine a
the person on the right with a machine a
the person on the right with a machine a machine means anything any apparatus the
machine means anything any apparatus the
machine means anything any apparatus the task same source and a minimum of
task same source and a minimum of
task same source and a minimum of processing power so the technological
processing power so the technological
processing power so the technological questions are can I automatically detect
questions are can I automatically detect
questions are can I automatically detect nonverbal behavioral cues and can I
nonverbal behavioral cues and can I
nonverbal behavioral cues and can I automatically make sense of nonverbal
automatically make sense of nonverbal
automatically make sense of nonverbal behavioral cues and the answer is yes in
behavioral cues and the answer is yes in
behavioral cues and the answer is yes in both cases technology produces nowadays
both cases technology produces nowadays
both cases technology produces nowadays technological approaches that can detect
technological approaches that can detect
technological approaches that can detect the nonverbal and behavioral cues have
the nonverbal and behavioral cues have
the nonverbal and behavioral cues have been mentioned and they can make sense
been mentioned and they can make sense
been mentioned and they can make sense automatically of them in terms of social
automatically of them in terms of social
automatically of them in terms of social psychological phenomena exactly the same
psychological phenomena exactly the same
psychological phenomena exactly the same way as we have been doing when we have
way as we have been doing when we have
way as we have been doing when we have seen the picture at the beginning of
seen the picture at the beginning of
seen the picture at the beginning of this talk and we figured out we have
this talk and we figured out we have
this talk and we figured out we have guessed that those two people are
guessed that those two people are
guessed that those two people are singing laughing arguing were being
singing laughing arguing were being
singing laughing arguing were being lovers and so on so when we go to the
lovers and so on so when we go to the
lovers and so on so when we go to the question we posed at the beginning can a
question we posed at the beginning can a
question we posed at the beginning can a robot read our mind the answer is yes
robot read our mind the answer is yes
robot read our mind the answer is yes and why it is so very simply because
and why it is so very simply because
and why it is so very simply because nonverbal communication is the physical
nonverbal communication is the physical
nonverbal communication is the physical machine detectable evidence of social
machine detectable evidence of social
machine detectable evidence of social and psychological
and psychological
and psychological when we think of our inner life of our
when we think of our inner life of our
when we think of our inner life of our mind of our psychology we tend to think
mind of our psychology we tend to think
mind of our psychology we tend to think of it as something abstract something
of it as something abstract something
of it as something abstract something that we cannot really access with our
that we cannot really access with our
that we cannot really access with our senses this is true however the same
senses this is true however the same
senses this is true however the same inner life the same psychology the same
inner life the same psychology the same
inner life the same psychology the same mind leaves traces in the physical world
mind leaves traces in the physical world
mind leaves traces in the physical world in terms of nonverbal behavioral cues
in terms of nonverbal behavioral cues
in terms of nonverbal behavioral cues and here is the key for the machines to
and here is the key for the machines to
and here is the key for the machines to access it if we can perceive the cues
access it if we can perceive the cues
access it if we can perceive the cues with our senses then we can detect them
with our senses then we can detect them
with our senses then we can detect them with sensors and then we can understand
with sensors and then we can understand
with sensors and then we can understand that with artificial intelligence
that with artificial intelligence
that with artificial intelligence approaches now what is very much cool
approaches now what is very much cool
approaches now what is very much cool for the people like me that work on this
for the people like me that work on this
for the people like me that work on this type of technologies is that it is about
type of technologies is that it is about
type of technologies is that it is about people as much as it is about machines
people as much as it is about machines
people as much as it is about machines it is very much in person you don’t need
it is very much in person you don’t need
it is very much in person you don’t need only to know computer science of
only to know computer science of
only to know computer science of machines mathematics etc you also need
machines mathematics etc you also need
machines mathematics etc you also need to learn a lot about people about
to learn a lot about people about
to learn a lot about people about psychology about human sciences what is
psychology about human sciences what is
psychology about human sciences what is a bit frightening about this
a bit frightening about this
a bit frightening about this technologies is that nowadays the
technologies is that nowadays the
technologies is that nowadays the progress is mostly machine oriented what
progress is mostly machine oriented what
progress is mostly machine oriented what does it mean in this moment we exploit
does it mean in this moment we exploit
does it mean in this moment we exploit the knowledge of we have about people to
the knowledge of we have about people to
the knowledge of we have about people to build machines that are more and more
build machines that are more and more
build machines that are more and more powerful and doing what we do every day
powerful and doing what we do every day
powerful and doing what we do every day understanding and reading the mind of
understanding and reading the mind of
understanding and reading the mind of others irrespectively of any effort that
others irrespectively of any effort that
others irrespectively of any effort that this can have on the life of people so
this can have on the life of people so
this can have on the life of people so in a sense we are exploiting only one
in a sense we are exploiting only one
in a sense we are exploiting only one side of the lecture we are learning that
side of the lecture we are learning that
side of the lecture we are learning that we cannot build a social intelligence
we cannot build a social intelligence
we cannot build a social intelligence machine if we do not understand people
machine if we do not understand people
machine if we do not understand people so now the progress is machine oriented
so now the progress is machine oriented
so now the progress is machine oriented we exploit the knowledge we have of
we exploit the knowledge we have of
we exploit the knowledge we have of people simply to build better machines
people simply to build better machines
people simply to build better machines it would be nice to do it the other way
it would be nice to do it the other way
it would be nice to do it the other way around we cannot understand people if we
around we cannot understand people if we
around we cannot understand people if we cannot build social intelligence
cannot build social intelligence
cannot build social intelligence machines what does it mean these
machines what does it mean these
machines what does it mean these machines are a tool of unprecedented
machines are a tool of unprecedented
machines are a tool of unprecedented power to understand how people work and
power to understand how people work and
power to understand how people work and it is very much under and important to
it is very much under and important to
it is very much under and important to understand how people
understand how people
understand how people because if you understand it you can
because if you understand it you can
because if you understand it you can improve their life substantially let me
improve their life substantially let me
improve their life substantially let me give you a couple of example that
give you a couple of example that
give you a couple of example that involved the school of computing science
involved the school of computing science
involved the school of computing science where I work we are using a robot to
where I work we are using a robot to
where I work we are using a robot to teach autistic adults how to develop
teach autistic adults how to develop
teach autistic adults how to develop better social skills this is crucial for
better social skills this is crucial for
better social skills this is crucial for them to make their life happier and
them to make their life happier and
them to make their life happier and healthy okay
healthy okay
healthy okay in this way we better understand autism
in this way we better understand autism
in this way we better understand autism works and through that we manage to
works and through that we manage to
works and through that we manage to improve the life of these people
improve the life of these people
improve the life of these people similarly we use these technologies to
similarly we use these technologies to
similarly we use these technologies to detect as early as possible when
detect as early as possible when
detect as early as possible when children are mistreated by the talents
children are mistreated by the talents
children are mistreated by the talents why is this important if you understand
why is this important if you understand
why is this important if you understand it early enough you can increase a lot
it early enough you can increase a lot
it early enough you can increase a lot of the chances of saving these children
of the chances of saving these children
of the chances of saving these children and making their life as adults happier
and making their life as adults happier
and making their life as adults happier and healthier so from this point of view
and healthier so from this point of view
and healthier so from this point of view we are a one a very nice way because we
we are a one a very nice way because we
we are a one a very nice way because we have the possibility to make technology
have the possibility to make technology
have the possibility to make technology that improve the life of people but for
that improve the life of people but for
that improve the life of people but for what concern both the positive sides of
what concern both the positive sides of
what concern both the positive sides of these technologies and the more were
these technologies and the more were
these technologies and the more were inside of this technology we shall never
inside of this technology we shall never
inside of this technology we shall never forget that when we talk about
forget that when we talk about
forget that when we talk about artificial intelligence because this is
artificial intelligence because this is
artificial intelligence because this is what we are talking about artificial
what we are talking about artificial
what we are talking about artificial should be that big an intelligence
should be that big an intelligence
should be that big an intelligence should be that small so there is still a
should be that small so there is still a
should be that small so there is still a lot of work for us that work on
lot of work for us that work on
lot of work for us that work on improving the life of people forties and
improving the life of people forties and
improving the life of people forties and still we don’t need to worry about much
still we don’t need to worry about much
still we don’t need to worry about much about the very negative effects that
about the very negative effects that
about the very negative effects that potentially these technologies can have
potentially these technologies can have
potentially these technologies can have thank you very much
”
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