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Building Solutions for Banking in the Philippines | Ron Hose | TEDxForbesPark


[Music]

[Music] hi everybody

coins pH we’re Philippines based

coins pH we’re Philippines based financial services platform we have a

financial services platform we have a

financial services platform we have a very simple but a very ambitious goal

very simple but a very ambitious goal

very simple but a very ambitious goal which is to make financial services

which is to make financial services

which is to make financial services available to everybody in every every

available to everybody in every every

available to everybody in every every field that you know but today I’m not

field that you know but today I’m not

field that you know but today I’m not I’m not here so much to talk about what

I’m not here so much to talk about what

I’m not here so much to talk about what we do at coins but I’m actually here to

we do at coins but I’m actually here to

we do at coins but I’m actually here to share a little bit about my story and a

share a little bit about my story and a

share a little bit about my story and a question that I get asked almost every

question that I get asked almost every

question that I get asked almost every day which is why Philippines and I

day which is why Philippines and I

day which is why Philippines and I figured since this is a room full of

figured since this is a room full of

figured since this is a room full of people who live in the Philippines it

people who live in the Philippines it

people who live in the Philippines it sound to be very hard to convince you

sound to be very hard to convince you

sound to be very hard to convince you that this is a great place to be but I

that this is a great place to be but I

that this is a great place to be but I can share maybe some of the things that

can share maybe some of the things that

can share maybe some of the things that brought me here and also remind all of

brought me here and also remind all of

brought me here and also remind all of us you know we live here day-to-day like

us you know we live here day-to-day like

us you know we live here day-to-day like you know what are some of some factors

you know what are some of some factors

you know what are some of some factors that make this great country for you

that make this great country for you

that make this great country for you know both were living in a poor creating

know both were living in a poor creating

know both were living in a poor creating an innovation and this is a relatively

an innovation and this is a relatively

an innovation and this is a relatively unscripted talk I didn’t do a lot of

unscripted talk I didn’t do a lot of

unscripted talk I didn’t do a lot of preparation so bear with me and

preparation so bear with me and

preparation so bear with me and hopefully actually whatever comes out is

hopefully actually whatever comes out is

hopefully actually whatever comes out is a bit more coming out of the heart so

a bit more coming out of the heart so

a bit more coming out of the heart so going really far back I you know I was

going really far back I you know I was

going really far back I you know I was born us actually grew up outside of the

born us actually grew up outside of the

born us actually grew up outside of the US and I came back to the US for college

US and I came back to the US for college

US and I came back to the US for college I studied computer science machine

I studied computer science machine

I studied computer science machine learning and machine vision and after

learning and machine vision and after

learning and machine vision and after graduating I ended up declining a job

graduating I ended up declining a job

graduating I ended up declining a job offer with a big consulting firm and

offer with a big consulting firm and

offer with a big consulting firm and instead of starting my own company that

instead of starting my own company that

instead of starting my own company that company failed miserably within about

company failed miserably within about

company failed miserably within about maybe one or two months and then I tried

maybe one or two months and then I tried

maybe one or two months and then I tried something else and tried something else

something else and tried something else

something else and tried something else and I tried something else and

and I tried something else and

and I tried something else and eventually I started a company called

eventually I started a company called

eventually I started a company called talk box which was a video communication

talk box which was a video communication

talk box which was a video communication platform investors got interested pretty

platform investors got interested pretty

platform investors got interested pretty early and we managed to build out the

early and we managed to build out the

early and we managed to build out the and the technology pretty quickly out of

and the technology pretty quickly out of

and the technology pretty quickly out of out of the Bay Area out of palo alto we

out of the Bay Area out of palo alto we

out of the Bay Area out of palo alto we created teamed up with very something

created teamed up with very something

created teamed up with very something people eventually the company was

people eventually the company was

people eventually the company was acquired by telefónica and i actually

acquired by telefónica and i actually

acquired by telefónica and i actually left a bit earlier and helped start

left a bit earlier and helped start

left a bit earlier and helped start innovation endeavors which is a venture

innovation endeavors which is a venture

innovation endeavors which is a venture capital fund I spent a couple years at

capital fund I spent a couple years at

capital fund I spent a couple years at innovation endeavors I helped them set

innovation endeavors I helped them set

innovation endeavors I helped them set up some of some of the operations and

up some of some of the operations and

up some of some of the operations and invest and eventually kind of figure out

invest and eventually kind of figure out

invest and eventually kind of figure out that I want to go back I’m always like

that I want to go back I’m always like

that I want to go back I’m always like being in the trenches so I wanted to go

being in the trenches so I wanted to go

being in the trenches so I wanted to go back and do something at the proneural

back and do something at the proneural

back and do something at the proneural again even though the fund was clearly

again even though the fund was clearly

again even though the fund was clearly very successful and at that point in my

very successful and at that point in my

very successful and at that point in my life I’ve already kind of tried a few

life I’ve already kind of tried a few

life I’ve already kind of tried a few things and I knew that you know one if

things and I knew that you know one if

things and I knew that you know one if I’m gonna build something I want to

I’m gonna build something I want to

I’m gonna build something I want to build something that is big and if I’m

build something that is big and if I’m

build something that is big and if I’m going to build something that is being

going to build something that is being

going to build something that is being I’m going to dedicate you know a good

I’m going to dedicate you know a good

I’m going to dedicate you know a good chunk of my life to it I wanted to be

chunk of my life to it I wanted to be

chunk of my life to it I wanted to be meaningful as well I wanted to do

meaningful as well I wanted to do

meaningful as well I wanted to do something has strong positive social

something has strong positive social

something has strong positive social impact so not just a big business I’ve

impact so not just a big business I’ve

impact so not just a big business I’ve kind of gone back and forth on this like

kind of gone back and forth on this like

kind of gone back and forth on this like throughout my career even in college I

throughout my career even in college I

throughout my career even in college I was always thought okay you know when I

was always thought okay you know when I

was always thought okay you know when I make it big then I’ll go back and you

make it big then I’ll go back and you

make it big then I’ll go back and you know and do like philanthropic work and

know and do like philanthropic work and

know and do like philanthropic work and you know and and all that stuff but at

you know and and all that stuff but at

you know and and all that stuff but at some point I realized hey there’s no

some point I realized hey there’s no

some point I realized hey there’s no sense in waiting like if you want to do

sense in waiting like if you want to do

sense in waiting like if you want to do something you do it now right so you

something you do it now right so you

something you do it now right so you incorporate it into what you’re doing

incorporate it into what you’re doing

incorporate it into what you’re doing and and so this was about almost five

and and so this was about almost five

and and so this was about almost five years ago and honestly I had no idea

years ago and honestly I had no idea

years ago and honestly I had no idea what I was going to do so I took a bit

what I was going to do so I took a bit

what I was going to do so I took a bit of time off I went traveling in

of time off I went traveling in

of time off I went traveling in Southeast Asia went through Philippines

Southeast Asia went through Philippines

Southeast Asia went through Philippines Indonesia and Malaysia and I traveled

Indonesia and Malaysia and I traveled

Indonesia and Malaysia and I traveled actually across Southeast Asia a few

actually across Southeast Asia a few

actually across Southeast Asia a few times before and there was something

times before and there was something

times before and there was something that I started was different this time I

that I started was different this time I

that I started was different this time I would go to really remote areas like

would go to really remote areas like

would go to really remote areas like places where there is no running water

places where there is no running water

places where there is no running water electricity runs a couple hours a day

electricity runs a couple hours a day

electricity runs a couple hours a day you know you have a sorry sorry stop

you know you have a sorry sorry stop

you know you have a sorry sorry stop sorry sorry sorry store with like very

sorry sorry sorry store with like very

sorry sorry sorry store with like very few products to buy but whenever I’d

few products to buy but whenever I’d

few products to buy but whenever I’d leave people would always pull out a

leave people would always pull out a

leave people would always pull out a cell phone and try to connect with me on

cell phone and try to connect with me on

cell phone and try to connect with me on Facebook and this was I mean this was my

Facebook and this was I mean this was my

Facebook and this was I mean this was my news the end of 2012 beginning of 2013

news the end of 2012 beginning of 2013

news the end of 2012 beginning of 2013 and I knew Facebook was big but I didn’t

and I knew Facebook was big but I didn’t

and I knew Facebook was big but I didn’t realize like how big it is because I

realize like how big it is because I

realize like how big it is because I mean many it was everywhere like when

mean many it was everywhere like when

mean many it was everywhere like when you went to buy a SIM card or to top up

you went to buy a SIM card or to top up

you went to buy a SIM card or to top up your phone

your phone

your phone you know the top-up cards you know had

you know the top-up cards you know had

you know the top-up cards you know had like the telco logo dismal and Facebook

like the telco logo dismal and Facebook

like the telco logo dismal and Facebook and Twitter and Instagram like you know

and Twitter and Instagram like you know

and Twitter and Instagram like you know so big right so that made me realize

so big right so that made me realize

so big right so that made me realize that something was changing something

that something was changing something

that something was changing something something was happening and as the

something was happening and as the

something was happening and as the entrepreneur inflection points always

entrepreneur inflection points always

entrepreneur inflection points always always fascinating I realized basically

always fascinating I realized basically

always fascinating I realized basically that finally you know the market here is

that finally you know the market here is

that finally you know the market here is reachable you can actually drive and

reachable you can actually drive and

reachable you can actually drive and provide services and you know even

provide services and you know even

provide services and you know even though most people still lack access to

though most people still lack access to

though most people still lack access to you know very basic services like health

you know very basic services like health

you know very basic services like health care education finance commerce we have

care education finance commerce we have

care education finance commerce we have a channel to reach them and that was

a channel to reach them and that was

a channel to reach them and that was actually that observation that made me

actually that observation that made me

actually that observation that made me decide to actually stay and not go back

decide to actually stay and not go back

decide to actually stay and not go back the I spent a following to three months

the I spent a following to three months

the I spent a following to three months actually going market by market and

actually going market by market and

actually going market by market and spending time with investors and

spending time with investors and

spending time with investors and entrepreneurs and trying to learn what

entrepreneurs and trying to learn what

entrepreneurs and trying to learn what was going on and actually decide where I

was going on and actually decide where I

was going on and actually decide where I want to be in the last country on that

want to be in the last country on that

want to be in the last country on that tour was Philippines the door a few

tour was Philippines the door a few

tour was Philippines the door a few things that really excited me about the

things that really excited me about the

things that really excited me about the market here I mean obviously we all know

market here I mean obviously we all know

market here I mean obviously we all know the economy has been growing very fast

the economy has been growing very fast

the economy has been growing very fast you know six to seven percent faster

you know six to seven percent faster

you know six to seven percent faster than even other developing markets and

than even other developing markets and

than even other developing markets and at the same time you know there’s still

at the same time you know there’s still

at the same time you know there’s still a lot of people who are not included in

a lot of people who are not included in

a lot of people who are not included in that growth so there is still a lot of

that growth so there is still a lot of

that growth so there is still a lot of you know a lot of kind of open area to

you know a lot of kind of open area to

you know a lot of kind of open area to use technology to for social good

use technology to for social good

use technology to for social good the second thing and this was you know I

the second thing and this was you know I

the second thing and this was you know I had to really do a clear you know clean

had to really do a clear you know clean

had to really do a clear you know clean business analysis right you know I

business analysis right you know I

business analysis right you know I looked at the level of penetration of

looked at the level of penetration of

looked at the level of penetration of technology and how technology is being

technology and how technology is being

technology and how technology is being applied and this I think is true

applied and this I think is true

applied and this I think is true throughout all the emerging markets

throughout all the emerging markets

throughout all the emerging markets there’s so many low-hanging fruit

there’s so many low-hanging fruit

there’s so many low-hanging fruit because if you look at you know places

because if you look at you know places

because if you look at you know places that are driving innovation like Silicon

that are driving innovation like Silicon

that are driving innovation like Silicon Valley you know where like probably 80

Valley you know where like probably 80

Valley you know where like probably 80 90 percent of post venture capital and

90 percent of post venture capital and

90 percent of post venture capital and talent are centered they’re really busy

talent are centered they’re really busy

talent are centered they’re really busy focus you know

focus you know

focus you know solving maybe 1% of the world’s problems

solving maybe 1% of the world’s problems

solving maybe 1% of the world’s problems and here you know you if you open your

and here you know you if you open your

and here you know you if you open your eyes you will find so many things where

eyes you will find so many things where

eyes you will find so many things where you can apply those same skills and

you can apply those same skills and

you can apply those same skills and those same technologies and actually

those same technologies and actually

those same technologies and actually make real impact and change people’s

make real impact and change people’s

make real impact and change people’s day-to-day lives so those the second

day-to-day lives so those the second

day-to-day lives so those the second thing the third thing was actually when

thing the third thing was actually when

thing the third thing was actually when you start a company you’re going to be

you start a company you’re going to be

you start a company you’re going to be doing a lot of experimentation I learned

doing a lot of experimentation I learned

doing a lot of experimentation I learned that early on when I was starting my

that early on when I was starting my

that early on when I was starting my previous companies you’re going to make

previous companies you’re going to make

previous companies you’re going to make a lot of mistakes you have to do things

a lot of mistakes you have to do things

a lot of mistakes you have to do things maybe nine times until you know the

maybe nine times until you know the

maybe nine times until you know the tenth time you succeed and so it’s

tenth time you succeed and so it’s

tenth time you succeed and so it’s really important to actually have low

really important to actually have low

really important to actually have low you know be very lean and have low cost

you know be very lean and have low cost

you know be very lean and have low cost and I think you know Philippines is

and I think you know Philippines is

and I think you know Philippines is great because operating costs here are

great because operating costs here are

great because operating costs here are very low even renting an office

very low even renting an office

very low even renting an office experimenting etc you actually it’s very

experimenting etc you actually it’s very

experimenting etc you actually it’s very conducive for for innovation because the

conducive for for innovation because the

conducive for for innovation because the cost of experimentation is not so high

cost of experimentation is not so high

cost of experimentation is not so high and the last one which for me was

and the last one which for me was

and the last one which for me was actually one of the most important

actually one of the most important

actually one of the most important aspects is actually the personal aspects

aspects is actually the personal aspects

aspects is actually the personal aspects you know I made a strong commitment for

you know I made a strong commitment for

you know I made a strong commitment for you know for building a company and I’m

you know for building a company and I’m

you know for building a company and I’m going to be spending you know a large

going to be spending you know a large

going to be spending you know a large portion of my life wherever it is that I

portion of my life wherever it is that I

portion of my life wherever it is that I build this company and it had to be

build this company and it had to be

build this company and it had to be somewhere where I felt at home and I

somewhere where I felt at home and I

somewhere where I felt at home and I would enjoy living in and actually I can

would enjoy living in and actually I can

would enjoy living in and actually I can say you know for my first week in the

say you know for my first week in the

say you know for my first week in the Philippines

Philippines

Philippines I really felt at home and I think it’s

I really felt at home and I think it’s

I really felt at home and I think it’s something that culturally is like very

something that culturally is like very

something that culturally is like very unique to this country it’s not just the

unique to this country it’s not just the

unique to this country it’s not just the English and the language it’s really the

English and the language it’s really the

English and the language it’s really the the mindset that you know I never feel

the mindset that you know I never feel

the mindset that you know I never feel like I am not from here

like I am not from here

like I am not from here and this has been you know I’ve been

and this has been you know I’ve been

and this has been you know I’ve been here for four years and it’s still like

here for four years and it’s still like

here for four years and it’s still like holds true like every day that I’m here

holds true like every day that I’m here

holds true like every day that I’m here I feel you know a little bit better so I

I feel you know a little bit better so I

I feel you know a little bit better so I know it’s a good it’s been a good

know it’s a good it’s been a good

know it’s a good it’s been a good decision so those are really kind of the

decision so those are really kind of the

decision so those are really kind of the four things that you know anchored me to

four things that you know anchored me to

four things that you know anchored me to start something here and to start

start something here and to start

start something here and to start something in an emerging market and that

something in an emerging market and that

something in an emerging market and that kind of kicked off a process a longer

kind of kicked off a process a longer

kind of kicked off a process a longer process of then figuring out what I

process of then figuring out what I

process of then figuring out what I wanted to do and I went actually in this

wanted to do and I went actually in this

wanted to do and I went actually in this super industry I looked at a lot of

super industry I looked at a lot of

super industry I looked at a lot of different you know opportunities that

different you know opportunities that

different you know opportunities that looked at innovation the US I looked at

looked at innovation the US I looked at

looked at innovation the US I looked at upward you know opportunities and issues

upward you know opportunities and issues

upward you know opportunities and issues in the market here and I kind of

in the market here and I kind of

in the market here and I kind of pinpointed there is maybe three

pinpointed there is maybe three

pinpointed there is maybe three different types of innovation today or

different types of innovation today or

different types of innovation today or types of opportunities that you would

types of opportunities that you would

types of opportunities that you would see for technology in these markets or

see for technology in these markets or

see for technology in these markets or in this market that did it that you can

in this market that did it that you can

in this market that did it that you can kind of categorize things right so one

kind of categorize things right so one

kind of categorize things right so one of them is labor arbitrage we see a lot

of them is labor arbitrage we see a lot

of them is labor arbitrage we see a lot of that happening that’s the BPO strikes

of that happening that’s the BPO strikes

of that happening that’s the BPO strikes kind of taking advantage of the fact

kind of taking advantage of the fact

kind of taking advantage of the fact that labor is inexpensive and a

that labor is inexpensive and a

that labor is inexpensive and a Philippines to solve a problem in

Philippines to solve a problem in

Philippines to solve a problem in another market it’s obviously a big

another market it’s obviously a big

another market it’s obviously a big opportunity from business perspective it

opportunity from business perspective it

opportunity from business perspective it is helping improve a lot of people’s

is helping improve a lot of people’s

is helping improve a lot of people’s lives but it’s hopefully a short-term

lives but it’s hopefully a short-term

lives but it’s hopefully a short-term opportunity because what we’d like to

opportunity because what we’d like to

opportunity because what we’d like to see is you know the list people’s

see is you know the list people’s

see is you know the list people’s earning capacity increase right in the

earning capacity increase right in the

earning capacity increase right in the Philippines over time and this kind of

Philippines over time and this kind of

Philippines over time and this kind of opportunity is arbitrage opportunity

opportunity is arbitrage opportunity

opportunity is arbitrage opportunity closing out the second one which is a

closing out the second one which is a

closing out the second one which is a great business opportunity is you know

great business opportunity is you know

great business opportunity is you know bringing in business models that are

bringing in business models that are

bringing in business models that are successful elsewhere and importing them

successful elsewhere and importing them

successful elsewhere and importing them into the local markets great examples of

into the local markets great examples of

into the local markets great examples of that are lazada in Zalora

that are lazada in Zalora

that are lazada in Zalora there’s kind of a written blueprint you

there’s kind of a written blueprint you

there’s kind of a written blueprint you come into the market you execute and you

come into the market you execute and you

come into the market you execute and you build a business great business you know

build a business great business you know

build a business great business you know the great business sense because the

the great business sense because the

the great business sense because the risk is relatively low you’re just

risk is relatively low you’re just

risk is relatively low you’re just confined to execution in a third one

confined to execution in a third one

confined to execution in a third one which is the one I found most exciting

which is the one I found most exciting

which is the one I found most exciting was looking at opportunities are unique

was looking at opportunities are unique

was looking at opportunities are unique to the market locally that other

to the market locally that other

to the market locally that other entrepreneurs are not thinking of

entrepreneurs are not thinking of

entrepreneurs are not thinking of because they’re not actually based here

because they’re not actually based here

because they’re not actually based here what are

what are

what are problems and challenges are specific to

problems and challenges are specific to

problems and challenges are specific to emerging markets I do don’t exist

emerging markets I do don’t exist

emerging markets I do don’t exist anywhere else and how can we use

anywhere else and how can we use

anywhere else and how can we use technology to solve them and I think

technology to solve them and I think

technology to solve them and I think very early on I realized that’s probably

very early on I realized that’s probably

very early on I realized that’s probably what I’m most excited about because I

what I’m most excited about because I

what I’m most excited about because I like to do stuff that is creative and

like to do stuff that is creative and

like to do stuff that is creative and challenging and then I also knew that if

challenging and then I also knew that if

challenging and then I also knew that if you’re going to build something big of

you’re going to build something big of

you’re going to build something big of course you have to build something that

course you have to build something that

course you have to build something that is applicable to almost everyone like

is applicable to almost everyone like

is applicable to almost everyone like even if you look at the list of like top

even if you look at the list of like top

even if you look at the list of like top 10 or 20 wealthiest individuals in the

10 or 20 wealthiest individuals in the

10 or 20 wealthiest individuals in the Philippines you’d see that all of them

Philippines you’d see that all of them

Philippines you’d see that all of them are in the industries that touch almost

are in the industries that touch almost

are in the industries that touch almost every person’s life so it has to be mass

every person’s life so it has to be mass

every person’s life so it has to be mass mass appeal and mass mass value-add we

mass appeal and mass mass value-add we

mass appeal and mass mass value-add we ended up locking in on financial

ended up locking in on financial

ended up locking in on financial services and this was actually coming

services and this was actually coming

services and this was actually coming from straight observation I mean I had

from straight observation I mean I had

from straight observation I mean I had personal challenges using the financial

personal challenges using the financial

personal challenges using the financial system here and getting you know

system here and getting you know

system here and getting you know anything from getting a bank account to

anything from getting a bank account to

anything from getting a bank account to getting funds transferred here from the

getting funds transferred here from the

getting funds transferred here from the u.s. to getting money out of the ATM

u.s. to getting money out of the ATM

u.s. to getting money out of the ATM when I wanted to go surfing and sure I

when I wanted to go surfing and sure I

when I wanted to go surfing and sure I gal but around me I saw a lot of other

gal but around me I saw a lot of other

gal but around me I saw a lot of other people having a hard time as well it’s

people having a hard time as well it’s

people having a hard time as well it’s you know hard working Filipinos or

you know hard working Filipinos or

you know hard working Filipinos or abroad to spend you know sometimes three

abroad to spend you know sometimes three

abroad to spend you know sometimes three four years away from their family and

four years away from their family and

four years away from their family and then you know to get their money back

then you know to get their money back

then you know to get their money back home they have to line up for you know

home they have to line up for you know

home they have to line up for you know half of their free day they pay about

half of their free day they pay about

half of their free day they pay about six to eight percent on average which if

six to eight percent on average which if

six to eight percent on average which if you really think about it you know eight

you really think about it you know eight

you really think about it you know eight percent is one over twelve so it’s you

percent is one over twelve so it’s you

percent is one over twelve so it’s you know one month out of the year you’re

know one month out of the year you’re

know one month out of the year you’re actually working you know for Western

actually working you know for Western

actually working you know for Western Union instead of you know sending money

Union instead of you know sending money

Union instead of you know sending money to your family and you know here in the

to your family and you know here in the

to your family and you know here in the Philippines as well people getting on

Philippines as well people getting on

Philippines as well people getting on the tricycle to go to a payment center

the tricycle to go to a payment center

the tricycle to go to a payment center to pay for something they purchase

to pay for something they purchase

to pay for something they purchase online or to pay their electricity bill

online or to pay their electricity bill

online or to pay their electricity bill quite a lot of friction and difficulties

quite a lot of friction and difficulties

quite a lot of friction and difficulties and we thought hey we can use technology

and we thought hey we can use technology

and we thought hey we can use technology to make this you know a little bit

to make this you know a little bit

to make this you know a little bit better the kind of key observation that

better the kind of key observation that

better the kind of key observation that led to what we’re doing actually and

led to what we’re doing actually and

led to what we’re doing actually and and it’s a bit of still shocking

and it’s a bit of still shocking

and it’s a bit of still shocking statistic even for me is that when you

statistic even for me is that when you

statistic even for me is that when you look at more Filipinos have Facebook

look at more Filipinos have Facebook

look at more Filipinos have Facebook accounts and bank accounts today right

accounts and bank accounts today right

accounts and bank accounts today right so the answer is there I like the you

so the answer is there I like the you

so the answer is there I like the you can you can connect with customers you

can you can connect with customers you

can you can connect with customers you just need to find the right way to do it

just need to find the right way to do it

just need to find the right way to do it and to lower the barriers and to make it

and to lower the barriers and to make it

and to lower the barriers and to make it easier and if you look at the way the

easier and if you look at the way the

easier and if you look at the way the traditional banking is structured right

traditional banking is structured right

traditional banking is structured right if unfortunately it doesn’t work very

if unfortunately it doesn’t work very

if unfortunately it doesn’t work very well for an emerging market you have to

well for an emerging market you have to

well for an emerging market you have to maintain branches tellers or more trucks

maintain branches tellers or more trucks

maintain branches tellers or more trucks all those things cost a lot of money and

all those things cost a lot of money and

all those things cost a lot of money and in contrast you to you typically deal

in contrast you to you typically deal

in contrast you to you typically deal with customers are relatively low low

with customers are relatively low low

with customers are relatively low low low savings right right meaning that

low savings right right meaning that

low savings right right meaning that when they walk into the branch the bank

when they walk into the branch the bank

when they walk into the branch the bank is actually going to lose money so it’s

is actually going to lose money so it’s

is actually going to lose money so it’s very hard for it’s not the banks don’t

very hard for it’s not the banks don’t

very hard for it’s not the banks don’t want to cater for all the populations

want to cater for all the populations

want to cater for all the populations just say it’s very difficult for them so

just say it’s very difficult for them so

just say it’s very difficult for them so we kind of have a perfect storm because

we kind of have a perfect storm because

we kind of have a perfect storm because we have a market there’s a lot of needs

we have a market there’s a lot of needs

we have a market there’s a lot of needs we have existing players who have a hard

we have existing players who have a hard

we have existing players who have a hard time serving a very large segment of the

time serving a very large segment of the

time serving a very large segment of the market according to VSP I think it’s 73%

market according to VSP I think it’s 73%

market according to VSP I think it’s 73% of Filipinos that don’t have bank

of Filipinos that don’t have bank

of Filipinos that don’t have bank accounts and less than 5% to help cards

accounts and less than 5% to help cards

accounts and less than 5% to help cards and if you kind of take off the you know

and if you kind of take off the you know

and if you kind of take off the you know payroll and inactive accounts it’s maybe

payroll and inactive accounts it’s maybe

payroll and inactive accounts it’s maybe maybe 10% financial you know financial

maybe 10% financial you know financial

maybe 10% financial you know financial reach of the existing banks and then you

reach of the existing banks and then you

reach of the existing banks and then you add in technology in mobile and you know

add in technology in mobile and you know

add in technology in mobile and you know things like blockchain and you can start

things like blockchain and you can start

things like blockchain and you can start to kind of connect the dots and build

to kind of connect the dots and build

to kind of connect the dots and build something new that looks a little bit

something new that looks a little bit

something new that looks a little bit different we’ve been doing this for

different we’ve been doing this for

different we’ve been doing this for about three years as you don’t talk too

about three years as you don’t talk too

about three years as you don’t talk too much about coins but actually more about

much about coins but actually more about

much about coins but actually more about my journey through it which we learned a

my journey through it which we learned a

my journey through it which we learned a lot we you know we’ve had the fortunate

lot we you know we’ve had the fortunate

lot we you know we’ve had the fortunate to have you know good traction in the

to have you know good traction in the

to have you know good traction in the market but I think exciting things for

market but I think exciting things for

market but I think exciting things for me has been you know building a team in

me has been you know building a team in

me has been you know building a team in the Philippines like one of the big

the Philippines like one of the big

the Philippines like one of the big challenges for us early on is how to

challenges for us early on is how to

challenges for us early on is how to build the right culture into the company

build the right culture into the company

build the right culture into the company because we wanted to

because we wanted to

because we wanted to in order to operate the type of company

in order to operate the type of company

in order to operate the type of company we want to build we needed to create a

we want to build we needed to create a

we want to build we needed to create a different type of thinking in the

different type of thinking in the

different type of thinking in the company so we hire a lot of very young

very young employees coming out of you

very young employees coming out of you know top schools in the Philippines from

know top schools in the Philippines from

know top schools in the Philippines from Anthony LaSalle u P

Anthony LaSalle u P

Anthony LaSalle u P mostly because at that point they’ve not

mostly because at that point they’ve not

mostly because at that point they’ve not absorbed any other work culture right

absorbed any other work culture right

absorbed any other work culture right and we built a culture where the

and we built a culture where the

and we built a culture where the organization is flat there is really

organization is flat there is really

organization is flat there is really very minimal hierarchy we encourage

very minimal hierarchy we encourage

very minimal hierarchy we encourage people to question to challenge to not

people to question to challenge to not

people to question to challenge to not be afraid to raise issues and concerns

be afraid to raise issues and concerns

be afraid to raise issues and concerns we give them a lot of freedom there is

we give them a lot of freedom there is

we give them a lot of freedom there is no for example we don’t count like

no for example we don’t count like

no for example we don’t count like vacation days people can come in and

vacation days people can come in and

vacation days people can come in and come out whenever they want because we

come out whenever they want because we

come out whenever they want because we think that when we hire someone we hire

think that when we hire someone we hire

think that when we hire someone we hire them because we already trust them and

them because we already trust them and

them because we already trust them and we want them to realize their own like

we want them to realize their own like

we want them to realize their own like inner potential and we’ve also adopted a

inner potential and we’ve also adopted a

inner potential and we’ve also adopted a lot of things I think from you know I

lot of things I think from you know I

lot of things I think from you know I think there’s a lot of things that make

think there’s a lot of things that make

think there’s a lot of things that make the culture in our company very special

the culture in our company very special

the culture in our company very special because it is the Filipino company I

because it is the Filipino company I

because it is the Filipino company I think kind of the the relationship and

think kind of the the relationship and

think kind of the the relationship and the closeness between people like really

the closeness between people like really

the closeness between people like really make it like one of the most for me one

make it like one of the most for me one

make it like one of the most for me one of the most exciting and fun companies

of the most exciting and fun companies

of the most exciting and fun companies I’ve ever worked in yeah so I think kind

I’ve ever worked in yeah so I think kind

I’ve ever worked in yeah so I think kind of to sum all this up because I can’t

of to sum all this up because I can’t

of to sum all this up because I can’t really sum it because I’m not a joiner

really sum it because I’m not a joiner

really sum it because I’m not a joiner yet we’re kind of like in the middle but

yet we’re kind of like in the middle but

yet we’re kind of like in the middle but I you know looking back four years into

I you know looking back four years into

I you know looking back four years into this you know into this journey a lot of

this you know into this journey a lot of

this you know into this journey a lot of the early points

the early points

the early points I’ve actually valued it is really well

I’ve actually valued it is really well

I’ve actually valued it is really well which is really rare when that happens

which is really rare when that happens

which is really rare when that happens I’m still super excited about the

I’m still super excited about the

I’m still super excited about the Philippines I think if you look at

Philippines I think if you look at

Philippines I think if you look at venture capital investment it’s just

venture capital investment it’s just

venture capital investment it’s just beginning to come into the market now

beginning to come into the market now

beginning to come into the market now we’ve had I think three or four peak

we’ve had I think three or four peak

we’ve had I think three or four peak venture investments coming in coming in

venture investments coming in coming in

venture investments coming in coming in just over the last couple of months so I

just over the last couple of months so I

just over the last couple of months so I like Indonesia was really booming the

like Indonesia was really booming the

like Indonesia was really booming the last two years but now kind of

last two years but now kind of

last two years but now kind of everybody’s waking up to the fact that

everybody’s waking up to the fact that

everybody’s waking up to the fact that you know Philippines is interest

you know Philippines is interest

you know Philippines is interest I think the key strengths of phillipians

I think the key strengths of phillipians

I think the key strengths of phillipians are just going to make it shine more

are just going to make it shine more

are just going to make it shine more like you know the human capital the

like you know the human capital the

like you know the human capital the culture and and also kind of the the

culture and and also kind of the the

culture and and also kind of the the extent of the opportunity and you know

extent of the opportunity and you know

extent of the opportunity and you know for me personally like I said like you

for me personally like I said like you

for me personally like I said like you know I think the the the the best gauge

know I think the the the the best gauge

know I think the the the the best gauge for a good relationship is one where

for a good relationship is one where

for a good relationship is one where like every day that goes by you actually

like every day that goes by you actually

like every day that goes by you actually feel better and for me like every month

feel better and for me like every month

feel better and for me like every month and every you know every day and every

and every you know every day and every

and every you know every day and every month it goes by like on this journey

month it goes by like on this journey

month it goes by like on this journey I’m actually happier and happier with

I’m actually happier and happier with

I’m actually happier and happier with the decisions that I’ve made so I’ll end

the decisions that I’ve made so I’ll end

the decisions that I’ve made so I’ll end it here

it here

it here [Applause]

”

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