Back to the Future – With Love | Kate Skinner | TEDxQMU

I hope you like my title back to the

I hope you like my title back to the future with love the reason I’ve chosen

future with love the reason I’ve chosen

future with love the reason I’ve chosen it is that I’ve been a social worker for

it is that I’ve been a social worker for

it is that I’ve been a social worker for a long time then social manager and then

a long time then social manager and then

a long time then social manager and then Social Work academic and now I’m doing

Social Work academic and now I’m doing

Social Work academic and now I’m doing consultancy and what I want to share

consultancy and what I want to share

consultancy and what I want to share with you really is my experience the

with you really is my experience the

with you really is my experience the things I picked up along the way and

things I picked up along the way and

things I picked up along the way and love is beginning to feature big style

love is beginning to feature big style

love is beginning to feature big style my Social Work training was based on

my Social Work training was based on

my Social Work training was based on this guy B stack who was actually a

this guy B stack who was actually a

this guy B stack who was actually a pastor you can see he was writing a long

pastor you can see he was writing a long

pastor you can see he was writing a long time ago but it was about the dynamic

time ago but it was about the dynamic

time ago but it was about the dynamic interaction of attitudes and emotions

interaction of attitudes and emotions

interaction of attitudes and emotions between the caseworker social worker and

between the caseworker social worker and

between the caseworker social worker and the client and that’s been there right

the client and that’s been there right

the client and that’s been there right through and my contention is that

through and my contention is that

through and my contention is that actually it’s got bit lost so over the

actually it’s got bit lost so over the

actually it’s got bit lost so over the years and I’ve learned about the

years and I’ve learned about the

years and I’ve learned about the separation of personal and professional

separation of personal and professional

separation of personal and professional in organizations and relationships have

in organizations and relationships have

in organizations and relationships have been seen as fuzzy things and not proper

been seen as fuzzy things and not proper

been seen as fuzzy things and not proper organizational material and that’s been

organizational material and that’s been

organizational material and that’s been around what’s been going on in the

around what’s been going on in the

around what’s been going on in the organization’s themselves and our

organization’s themselves and our

organization’s themselves and our relationships with professionals and

relationships with professionals and

relationships with professionals and public sector with other people service

public sector with other people service

public sector with other people service users clients customers whatever you

users clients customers whatever you

users clients customers whatever you want to call them there’s also been the

want to call them there’s also been the

want to call them there’s also been the advent of managerialism where the

advent of managerialism where the

advent of managerialism where the private sector was seen as having it in

private sector was seen as having it in

private sector was seen as having it in quotes as far as getting results getting

quotes as far as getting results getting

quotes as far as getting results getting through life having a successful

through life having a successful

through life having a successful organization so in my world

organization so in my world

organization so in my world lots of people were sent on MBAs now I

lots of people were sent on MBAs now I

lots of people were sent on MBAs now I learned a lot about MBAs because I

learned a lot about MBAs because I

learned a lot about MBAs because I eventually jumped out of management

eventually jumped out of management

eventually jumped out of management practice and went into universities and

practice and went into universities and

practice and went into universities and my task was to develop social work

my task was to develop social work

my task was to develop social work management education and I looked at the

management education and I looked at the

management education and I looked at the MBAs as a starting point but I felt

MBAs as a starting point but I felt

MBAs as a starting point but I felt again I keep using this necessary but

again I keep using this necessary but

again I keep using this necessary but not sufficient and I come to feel that

not sufficient and I come to feel that

not sufficient and I come to feel that some of our organizations if not many

some of our organizations if not many

some of our organizations if not many are actually dysfunctional and having

are actually dysfunctional and having

are actually dysfunctional and having spoken to people in the green room this

spoken to people in the green room this

spoken to people in the green room this morning I think you’ll hear that

morning I think you’ll hear that

morning I think you’ll hear that sentiment come up more than once my

sentiment come up more than once my

sentiment come up more than once my contention is that measurement has

contention is that measurement has

contention is that measurement has become a proxy for quality and

become a proxy for quality and

become a proxy for quality and accountability and that’s having quite a

accountability and that’s having quite a

accountability and that’s having quite a strong impact on the public sector and

strong impact on the public sector and

strong impact on the public sector and human services regulation is very

human services regulation is very

human services regulation is very important I’m not denying that about

important I’m not denying that about

important I’m not denying that about people about places that services and

people about places that services and

people about places that services and all the rest of it I think we need to

all the rest of it I think we need to

all the rest of it I think we need to maybe drag it back a bit technology has

maybe drag it back a bit technology has

maybe drag it back a bit technology has come to the fore and I’ve seen social

come to the fore and I’ve seen social

come to the fore and I’ve seen social workers go into houses with a tablet on

workers go into houses with a tablet on

workers go into houses with a tablet on which they’ve been filling in assessment

which they’ve been filling in assessment

which they’ve been filling in assessment forms now I just wonder what that feels

forms now I just wonder what that feels

forms now I just wonder what that feels like to be on this the other side of

like to be on this the other side of

like to be on this the other side of that I’ve become a service user through

that I’ve become a service user through

that I’ve become a service user through family members over the years and I can

family members over the years and I can

family members over the years and I can tell you that I don’t actually like it

tell you that I don’t actually like it

tell you that I don’t actually like it very much the other thing that I think’s

very much the other thing that I think’s

very much the other thing that I think’s been around in the public sector and in

been around in the public sector and in

been around in the public sector and in many organizations being a culture of

many organizations being a culture of

many organizations being a culture of compliance and blame and I think that’s

compliance and blame and I think that’s

compliance and blame and I think that’s not helpful I think it’s changed how we

not helpful I think it’s changed how we

not helpful I think it’s changed how we are inside organisations and it’s

are inside organisations and it’s

are inside organisations and it’s changed how we are on the outside in

changed how we are on the outside in

changed how we are on the outside in relation to the rest of the world I have

relation to the rest of the world I have

relation to the rest of the world I have a daughter with Down’s syndrome in

a daughter with Down’s syndrome in

a daughter with Down’s syndrome in brackets because the language is

brackets because the language is

brackets because the language is changing used to be Down syndrome and

changing used to be Down syndrome and

changing used to be Down syndrome and now it’s back to calling it dance and

now it’s back to calling it dance and

now it’s back to calling it dance and she also has autism and those two

she also has autism and those two

she also has autism and those two conditions into play in a very major way

conditions into play in a very major way

conditions into play in a very major way in her life she has lot of struggles she

in her life she has lot of struggles she

in her life she has lot of struggles she started off in mainstream primary school

started off in mainstream primary school

started off in mainstream primary school in a small village with two teachers

in a small village with two teachers

in a small village with two teachers school with two teachers and she then

school with two teachers and she then

school with two teachers and she then moved on to special schooling day

moved on to special schooling day

moved on to special schooling day schooling and then to residential

schooling and then to residential

schooling and then to residential special school and she now lives in a

special school and she now lives in a

special school and she now lives in a residential community for people with

residential community for people with

residential community for people with learning disabilities along the way

learning disabilities along the way

learning disabilities along the way because of the need to find somewhere

because of the need to find somewhere

because of the need to find somewhere for my daughter to go to school I

for my daughter to go to school I

for my daughter to go to school I discovered Camp Hill some of you will

discovered Camp Hill some of you will

discovered Camp Hill some of you will know about it and I think there’s a

know about it and I think there’s a

know about it and I think there’s a theme there that’s going to be picked up

theme there that’s going to be picked up

theme there that’s going to be picked up later in other speakers talks

later in other speakers talks

later in other speakers talks it’s an organization set up by Jewish

it’s an organization set up by Jewish

it’s an organization set up by Jewish refugees from Europe during World War

refugees from Europe during World War

refugees from Europe during World War two

two

two and started as a school

and started as a school

and started as a school in Aberdeen there are now 11 communities

in Aberdeen there are now 11 communities

in Aberdeen there are now 11 communities in Scotland two of those are schools and

in Scotland two of those are schools and

in Scotland two of those are schools and nine of them are for adults and one of

nine of them are for adults and one of

nine of them are for adults and one of those is a home for older people and

those is a home for older people and

those is a home for older people and there are Camp Hill places now in 20

there are Camp Hill places now in 20

there are Camp Hill places now in 20 countries worldwide the organization is

countries worldwide the organization is

countries worldwide the organization is bait the organization’s I should say

bait the organization’s I should say

bait the organization’s I should say because they are all separate from each

because they are all separate from each

because they are all separate from each other although there is a federal body

other although there is a federal body

other although there is a federal body there based on shared living and that

there based on shared living and that

there based on shared living and that notion was new when it started and then

notion was new when it started and then

notion was new when it started and then it’s been through a number of stages

it’s been through a number of stages

it’s been through a number of stages where it became very popular and it’s

where it became very popular and it’s

where it became very popular and it’s now becoming much more difficult to find

now becoming much more difficult to find

now becoming much more difficult to find volunteers to share their lives in

volunteers to share their lives in

volunteers to share their lives in residential communities so the plan was

residential communities so the plan was

residential communities so the plan was and still is in many places that the

and still is in many places that the

and still is in many places that the place was staffed by excuse me volunteer

place was staffed by excuse me volunteer

place was staffed by excuse me volunteer co-workers so young people often who

co-workers so young people often who

co-workers so young people often who were from other countries interestingly

were from other countries interestingly

were from other countries interestingly some countries had an exemption from

some countries had an exemption from

some countries had an exemption from national service for young people who

national service for young people who

national service for young people who volunteered so a number of people came

volunteered so a number of people came

volunteered so a number of people came from places like Denmark Germany Sweden

from places like Denmark Germany Sweden

from places like Denmark Germany Sweden Finland Switzerland and so on to work in

Finland Switzerland and so on to work in

Finland Switzerland and so on to work in Scotland as a way of not being part of

Scotland as a way of not being part of

Scotland as a way of not being part of national service so that meant there’s

national service so that meant there’s

national service so that meant there’s been a steady flow of young people many

been a steady flow of young people many

been a steady flow of young people many of whom had degrees highly educated

of whom had degrees highly educated

of whom had degrees highly educated highly enthusiastic young people the

highly enthusiastic young people the

highly enthusiastic young people the places are usually in rural settings

places are usually in rural settings

places are usually in rural settings with large and very beautiful grounds

with large and very beautiful grounds

with large and very beautiful grounds with play equipment for the young

with play equipment for the young

with play equipment for the young younger people sculptures flowers all

younger people sculptures flowers all

younger people sculptures flowers all sorts of beautiful things and a lot of

sorts of beautiful things and a lot of

sorts of beautiful things and a lot of nature very much to the for the

nature very much to the for the

nature very much to the for the philosophy in the houses is reciprocity

philosophy in the houses is reciprocity

philosophy in the houses is reciprocity so for example although my daughter is

so for example although my daughter is

so for example although my daughter is very disabled she’s very limited

very disabled she’s very limited

very disabled she’s very limited physically she’s not limited but she’s

physically she’s not limited but she’s

physically she’s not limited but she’s mentally and socially very limited she

mentally and socially very limited she

mentally and socially very limited she had chores to do she had things that she

had chores to do she had things that she

had chores to do she had things that she needed to contribute to the community

needed to contribute to the community

needed to contribute to the community from delivering the bread fetching the

from delivering the bread fetching the

from delivering the bread fetching the bread taking a young person who was a

bread taking a young person who was a

bread taking a young person who was a very small young person but who was

very small young person but who was

very small young person but who was blind and deaf her job was to get

blind and deaf her job was to get

blind and deaf her job was to get that child to the meal table and they

that child to the meal table and they

that child to the meal table and they did it with a lot of laughter she often

did it with a lot of laughter she often

did it with a lot of laughter she often had her arms under her hands under the

had her arms under her hands under the

had her arms under her hands under the arms of the young person and she dragged

arms of the young person and she dragged

arms of the young person and she dragged him with his feet being dragged across

him with his feet being dragged across

him with his feet being dragged across the room and the pair of them were

the room and the pair of them were

the room and the pair of them were giggling their heads off but that was

giggling their heads off but that was

giggling their heads off but that was her job she did it she would not let

her job she did it she would not let

her job she did it she would not let anybody else do it and she got a lot out

anybody else do it and she got a lot out

anybody else do it and she got a lot out of it and so did the young boy the wider

of it and so did the young boy the wider

of it and so did the young boy the wider environment is very important in camp

environment is very important in camp

environment is very important in camp ill places so there’s the immediate

ill places so there’s the immediate

ill places so there’s the immediate environment of the nice building with

environment of the nice building with

environment of the nice building with lots of inside the building there’d be

lots of inside the building there’d be

lots of inside the building there’d be lots of circles they’d have circular

lots of circles they’d have circular

lots of circles they’d have circular rooms circular carpets to signify the

rooms circular carpets to signify the

rooms circular carpets to signify the notion of continuity and so on lots of

notion of continuity and so on lots of

notion of continuity and so on lots of plants lots of beautiful wood hanging

plants lots of beautiful wood hanging

plants lots of beautiful wood hanging lots of glass lots of pictures

lots of glass lots of pictures

lots of glass lots of pictures lovely immediate environment candles on

lovely immediate environment candles on

lovely immediate environment candles on the table for meals flowers and so on

the table for meals flowers and so on

the table for meals flowers and so on but also the much wider environment of

but also the much wider environment of

but also the much wider environment of the grounds themselves with all these

the grounds themselves with all these

the grounds themselves with all these lovely things in it and the other thing

lovely things in it and the other thing

lovely things in it and the other thing which is really important is this notion

which is really important is this notion

which is really important is this notion of doing things with rather than doing

of doing things with rather than doing

of doing things with rather than doing things for so the volunteers work with

things for so the volunteers work with

things for so the volunteers work with young people with the residents whether

young people with the residents whether

young people with the residents whether they’re adults or older people or

they’re adults or older people or

they’re adults or older people or children to create things to do things

children to create things to do things

children to create things to do things together this is a shot of a camping

together this is a shot of a camping

together this is a shot of a camping place in Aberdeen one of the schools you

place in Aberdeen one of the schools you

place in Aberdeen one of the schools you can see the trees the grass and all the

can see the trees the grass and all the

can see the trees the grass and all the rest of it and there’s a pic there’s a

rest of it and there’s a pic there’s a

rest of it and there’s a pic there’s a house there just to show you what house

house there just to show you what house

house there just to show you what house light looks like this is another house

light looks like this is another house

light looks like this is another house in that house would be about 20 people a

in that house would be about 20 people a

in that house would be about 20 people a dozen or so would be co-workers who

dozen or so would be co-workers who

dozen or so would be co-workers who would some of whom would be single some

would some of whom would be single some

would some of whom would be single some of whom would be married and in

of whom would be married and in

of whom would be married and in relationships and some of them would

relationships and some of them would

relationships and some of them would have children and some of them would be

have children and some of them would be

have children and some of them would be retired co-workers so they continued to

retired co-workers so they continued to

retired co-workers so they continued to live as a small community within a house

live as a small community within a house

live as a small community within a house and then there would be six seven eight

and then there would be six seven eight

and then there would be six seven eight residence children older people people

residence children older people people

residence children older people people with learning disabilities and so on so

with learning disabilities and so on so

with learning disabilities and so on so very much an inclusive kind of household

very much an inclusive kind of household

very much an inclusive kind of household in Camp Hill in Aberdeen they worked

in Camp Hill in Aberdeen they worked

in Camp Hill in Aberdeen they worked very closely with the University of

very closely with the University of

very closely with the University of Aberdeen and then Gordon University to

Aberdeen and then Gordon University to

Aberdeen and then Gordon University to develop a BA in social pedagogy and the

develop a BA in social pedagogy and the

develop a BA in social pedagogy and the what that has done of course is actually

what that has done of course is actually

what that has done of course is actually include the folk who were already there

include the folk who were already there

include the folk who were already there and perhaps getting older in a

and perhaps getting older in a

and perhaps getting older in a qualification at degree level but also

qualification at degree level but also

qualification at degree level but also encouraged young folk to come from other

encouraged young folk to come from other

encouraged young folk to come from other countries in order to do a degree for

countries in order to do a degree for

countries in order to do a degree for those who didn’t already have one social

those who didn’t already have one social

those who didn’t already have one social pedagogy regards the individual as a

pedagogy regards the individual as a

pedagogy regards the individual as a whole person a social person and it

whole person a social person and it

whole person a social person and it works with and uses the group so it’s

works with and uses the group so it’s

works with and uses the group so it’s very much attention to relationships

very much attention to relationships

very much attention to relationships between individuals between the

between individuals between the

between individuals between the individuals and the group and across the

individuals and the group and across the

individuals and the group and across the whole group it’s a relational approach

whole group it’s a relational approach

whole group it’s a relational approach involving head heart and hands which i

involving head heart and hands which i

involving head heart and hands which i think is a really lovely way of

think is a really lovely way of

think is a really lovely way of capturing how to be alongside people the

capturing how to be alongside people the

capturing how to be alongside people the training emphasizes creativity shared

training emphasizes creativity shared

training emphasizes creativity shared activity and those those activities

activity and those those activities

activity and those those activities could be sport cooking drama crafts art

could be sport cooking drama crafts art

could be sport cooking drama crafts art music the thing I used to love about the

music the thing I used to love about the

music the thing I used to love about the camp Hill School in Aberdeen where my

camp Hill School in Aberdeen where my

camp Hill School in Aberdeen where my daughter was was that the children were

daughter was was that the children were

daughter was was that the children were woken up in the morning by somebody

woken up in the morning by somebody

woken up in the morning by somebody walking through the house and either

walking through the house and either

walking through the house and either singing or playing an instrument like

singing or playing an instrument like

singing or playing an instrument like the recorder or the fiddle or the guitar

the recorder or the fiddle or the guitar

the recorder or the fiddle or the guitar lovely way so much nicer than an alarm

lovely way so much nicer than an alarm

lovely way so much nicer than an alarm clock when you think about it another

clock when you think about it another

clock when you think about it another central aspect to social pedagogy is

central aspect to social pedagogy is

central aspect to social pedagogy is this categorization if you like or way

this categorization if you like or way

this categorization if you like or way of defining the three P’s a professional

of defining the three P’s a professional

of defining the three P’s a professional the personal and the private the

the personal and the private the

the personal and the private the professional is about professional

professional is about professional

professional is about professional responsibilities duties concerned with

responsibilities duties concerned with

responsibilities duties concerned with professional knowledge and skill and

professional knowledge and skill and

professional knowledge and skill and using using the head basically but also

using using the head basically but also

using using the head basically but also all of those things around experience

all of those things around experience

all of those things around experience and policies procedures blah blah all

and policies procedures blah blah all

and policies procedures blah blah all the rest of it the personal bit is is

the rest of it the personal bit is is

the rest of it the personal bit is is about the individual the worker not

about the individual the worker not

about the individual the worker not being a robot not a mere follower of

being a robot not a mere follower of

being a robot not a mere follower of procedures but a fellow human being with

procedures but a fellow human being with

procedures but a fellow human being with feelings hopes fears experience humor

feelings hopes fears experience humor

feelings hopes fears experience humor and fun I can tell you I was so pleased

and fun I can tell you I was so pleased

and fun I can tell you I was so pleased to find this it was just it was just

to find this it was just it was just

to find this it was just it was just such a relief

such a relief

such a relief I can feel here in ripple or to around

I can feel here in ripple or to around

I can feel here in ripple or to around the place with that

the place with that

the place with that I get that the private bit is the bit

I get that the private bit is the bit

I get that the private bit is the bit about the individual as a worker that

about the individual as a worker that

about the individual as a worker that they choose to keep private so those

they choose to keep private so those

they choose to keep private so those things are not for sharing that the

things are not for sharing that the

things are not for sharing that the private bit is the bat is the set of

private bit is the bat is the set of

private bit is the bat is the set of boundaries that the worker puts around

boundaries that the worker puts around

boundaries that the worker puts around it teamwork and professional modeling is

it teamwork and professional modeling is

it teamwork and professional modeling is right sorry personal positive role

right sorry personal positive role

right sorry personal positive role modeling is central to social pedagogy

modeling is central to social pedagogy

modeling is central to social pedagogy it’s about good working relationships

it’s about good working relationships

it’s about good working relationships and it’s about behaving in the

and it’s about behaving in the

and it’s about behaving in the professional role as you want other

professional role as you want other

professional role as you want other people other professionals to behave

people other professionals to behave

people other professionals to behave towards you as a worker but also

towards you as a worker but also

towards you as a worker but also modeling good social behavior for social

modeling good social behavior for social

modeling good social behavior for social for users of services whatever those

for users of services whatever those

for users of services whatever those individuals happen to be interestingly

individuals happen to be interestingly

individuals happen to be interestingly the social work response to social

the social work response to social

the social work response to social pedagogy has been suspicions they don’t

pedagogy has been suspicions they don’t

pedagogy has been suspicions they don’t like the word they told me it’s too hard

like the word they told me it’s too hard

like the word they told me it’s too hard it’s too difficult it’s unusual we’re

it’s too difficult it’s unusual we’re

it’s too difficult it’s unusual we’re not used to it but we cope with biology

not used to it but we cope with biology

not used to it but we cope with biology and audiology in sociology and so on so

and audiology in sociology and so on so

and audiology in sociology and so on so why not pedagogy managers have argued

why not pedagogy managers have argued

why not pedagogy managers have argued that they don’t want another

that they don’t want another

that they don’t want another qualification there enough

qualification there enough

qualification there enough qualifications around already thank you

qualifications around already thank you

qualifications around already thank you very much and I have to say some

very much and I have to say some

very much and I have to say some universities have said the same thing

universities have said the same thing

universities have said the same thing because they’ve seen pedagogy as a

because they’ve seen pedagogy as a

because they’ve seen pedagogy as a potential threat to social work and

potential threat to social work and

potential threat to social work and social care regulators have said well

social care regulators have said well

social care regulators have said well you can do it but you can’t call it that

you can do it but you can’t call it that

you can do it but you can’t call it that because we don’t like the word and you

because we don’t like the word and you

because we don’t like the word and you have to make it look like regular social

have to make it look like regular social

have to make it look like regular social care which kind of defeats the point

care which kind of defeats the point

care which kind of defeats the point really the other thing which is

really the other thing which is

really the other thing which is absolutely crucial to this at this

absolutely crucial to this at this

absolutely crucial to this at this particular time is how folk are ignoring

particular time is how folk are ignoring

particular time is how folk are ignoring the evidence that’s been accumulated

the evidence that’s been accumulated

the evidence that’s been accumulated from a number of reviews this goes back

from a number of reviews this goes back

from a number of reviews this goes back to 2009 chuckle Trotter reckoned that

to 2009 chuckle Trotter reckoned that

to 2009 chuckle Trotter reckoned that clients want a social worker who’s

clients want a social worker who’s

clients want a social worker who’s reliable friendly warm authentic

reliable friendly warm authentic

reliable friendly warm authentic straight talking goes the extra mile

straight talking goes the extra mile

straight talking goes the extra mile sees me as an equal and he actually did

sees me as an equal and he actually did

sees me as an equal and he actually did a study of quite difficult cases in

a study of quite difficult cases in

a study of quite difficult cases in criminal justice and in child protection

criminal justice and in child protection

criminal justice and in child protection and discovered that better outcomes were

and discovered that better outcomes were

and discovered that better outcomes were achieved we’re social workers use these

achieved we’re social workers use these

achieved we’re social workers use these kinds of approaches so what does the

kinds of approaches so what does the

kinds of approaches so what does the literature say don’t want to dwell too

literature say don’t want to dwell too

literature say don’t want to dwell too much on this but talked about

much on this but talked about

much on this but talked about staff being open to challenge being

staff being open to challenge being

staff being open to challenge being honest and empathetic and so on and

honest and empathetic and so on and

honest and empathetic and so on and Beckett too argues about change for

Beckett too argues about change for

Beckett too argues about change for service users which is mostly what

service users which is mostly what

service users which is mostly what social workers are engaged in it’s about

social workers are engaged in it’s about

social workers are engaged in it’s about promoting change comes through

promoting change comes through

promoting change comes through experience within a relationship looked

experience within a relationship looked

experience within a relationship looked after children rapport and this post

after children rapport and this post

after children rapport and this post dates some of the awful stories that

dates some of the awful stories that

dates some of the awful stories that where children have died at the hands of

where children have died at the hands of

where children have died at the hands of their carers and what what they’ve

their carers and what what they’ve

their carers and what what they’ve argued is that people are trying to do

argued is that people are trying to do

argued is that people are trying to do their best in spite of the system so I’m

their best in spite of the system so I’m

their best in spite of the system so I’m coming back now to what I was saying at

coming back now to what I was saying at

coming back now to what I was saying at the beginning about organizations we

the beginning about organizations we

the beginning about organizations we need to remove the barriers to

need to remove the barriers to

need to remove the barriers to development to put good personal

development to put good personal

development to put good personal relationships and support those

relationships and support those

relationships and support those relationships theory has been talking

relationships theory has been talking

relationships theory has been talking about words like boundary client

about words like boundary client

about words like boundary client delivery intervention outcomes these

delivery intervention outcomes these

delivery intervention outcomes these familiar to you yet some nods around the

familiar to you yet some nods around the

familiar to you yet some nods around the room thank you and we’ve developed in

room thank you and we’ve developed in

room thank you and we’ve developed in some cases a rigid and standardized and

some cases a rigid and standardized and

some cases a rigid and standardized and non personal approach that’s a really

non personal approach that’s a really

non personal approach that’s a really hard way to deliver a caring supportive

hard way to deliver a caring supportive

hard way to deliver a caring supportive service so where am I going with all

service so where am I going with all

service so where am I going with all this our current approaches aren’t

this our current approaches aren’t

this our current approaches aren’t working I haven’t looked very recently

working I haven’t looked very recently

working I haven’t looked very recently the figures but my understanding is that

the figures but my understanding is that

the figures but my understanding is that the same number of children are dying as

the same number of children are dying as

the same number of children are dying as a result of injury by their carers now

a result of injury by their carers now

a result of injury by their carers now as we’re dying many years ago when I

as we’re dying many years ago when I

as we’re dying many years ago when I trained now that is peculiar given the

trained now that is peculiar given the

trained now that is peculiar given the emphasis on child safety and child

emphasis on child safety and child

emphasis on child safety and child protection staff are dissatisfied

protection staff are dissatisfied

protection staff are dissatisfied services are stretched and many service

services are stretched and many service

services are stretched and many service users are unhappy with the service that

users are unhappy with the service that

users are unhappy with the service that they get results figures haven’t

they get results figures haven’t

they get results figures haven’t improved there’s a natural culture

improved there’s a natural culture

improved there’s a natural culture inside organizations there’s a lot of

inside organizations there’s a lot of

inside organizations there’s a lot of blame and services have become

blame and services have become

blame and services have become risk-averse and that’s happening

risk-averse and that’s happening

risk-averse and that’s happening throughout this country and throughout

throughout this country and throughout

throughout this country and throughout many others so I’m coming back now to

many others so I’m coming back now to

many others so I’m coming back now to love it’s not that all you need is love

love it’s not that all you need is love

love it’s not that all you need is love am arguing that love is necessary but

am arguing that love is necessary but

am arguing that love is necessary but not sufficient

not sufficient

not sufficient what Frederickson says is that quote up

what Frederickson says is that quote up

what Frederickson says is that quote up there I know you can all read on

there I know you can all read on

there I know you can all read on not going to read it out to you just

not going to read it out to you just

not going to read it out to you just give you a second to read that

it’s from a book called love 2.0 which i

it’s from a book called love 2.0 which i think is really nice given the link with

think is really nice given the link with

think is really nice given the link with technology but it’s a step back from how

technology but it’s a step back from how

technology but it’s a step back from how we might currently see it it’s not a

we might currently see it it’s not a

we might currently see it it’s not a special bond I’m talking about love now

special bond I’m talking about love now

special bond I’m talking about love now it’s not a special bond it’s not a

it’s not a special bond it’s not a

it’s not a special bond it’s not a romantic thing

romantic thing

romantic thing it’s not about commitment sexual desire

it’s not about commitment sexual desire

it’s not about commitment sexual desire or blood ties

or blood ties

or blood ties it’s the micro moment of warmth and

it’s the micro moment of warmth and

it’s the micro moment of warmth and connection with another human being I

connection with another human being I

connection with another human being I think if we are service users that’s

think if we are service users that’s

think if we are service users that’s what we want from the people working

what we want from the people working

what we want from the people working with us and that’s what we need to be

with us and that’s what we need to be

with us and that’s what we need to be giving so start for beginning to use

giving so start for beginning to use

giving so start for beginning to use luck the word love in their

luck the word love in their

luck the word love in their conversations it’s a bit clunky they’re

conversations it’s a bit clunky they’re

conversations it’s a bit clunky they’re uncomfortable and they’re made to feel

uncomfortable and they’re made to feel

uncomfortable and they’re made to feel uncomfortable by some others there are

uncomfortable by some others there are

uncomfortable by some others there are some civil servants in senior positions

some civil servants in senior positions

some civil servants in senior positions and some ministers in Scottish

and some ministers in Scottish

and some ministers in Scottish government who are showing an interest

government who are showing an interest

government who are showing an interest in the notion of love and relationship

in the notion of love and relationship

in the notion of love and relationship based work and services are being seen

based work and services are being seen

based work and services are being seen as the way ahead and I really welcome

as the way ahead and I really welcome

as the way ahead and I really welcome that I appreciate it it’s what I want

that I appreciate it it’s what I want

that I appreciate it it’s what I want for myself it’s what I want for other

for myself it’s what I want for other

for myself it’s what I want for other people around me and it’s what I hope

people around me and it’s what I hope

people around me and it’s what I hope that the people I work with will be

that the people I work with will be

that the people I work with will be giving to their service users so all you

giving to their service users so all you

giving to their service users so all you need is love won’t do we need all of the

need is love won’t do we need all of the

need is love won’t do we need all of the above we need good training we need

above we need good training we need

above we need good training we need serious research we need flexible

serious research we need flexible

serious research we need flexible policies good people excellent training

policies good people excellent training

policies good people excellent training and love frederickson says micro moments

and love frederickson says micro moments

and love frederickson says micro moments of connection between people and I love

of connection between people and I love

of connection between people and I love this quote from Jean Van Van EA we’re

this quote from Jean Van Van EA we’re

this quote from Jean Van Van EA we’re not called upon to do extraordinary

not called upon to do extraordinary

not called upon to do extraordinary things but to do ordinary things with

things but to do ordinary things with

things but to do ordinary things with extraordinary love I rest my case

extraordinary love I rest my case

extraordinary love I rest my case [Applause]