When What You Say Is What They Hear

hi the things we say and the things

hi the things we say and the things people here aren’t always the same the

people here aren’t always the same the

people here aren’t always the same the problem is you can’t have agreement

problem is you can’t have agreement

problem is you can’t have agreement until what somebody hears and what

until what somebody hears and what

until what somebody hears and what somebody says are exactly the same so

somebody says are exactly the same so

somebody says are exactly the same so the question is how do you make sure

the question is how do you make sure

the question is how do you make sure that somebody actually heard what you

that somebody actually heard what you

that somebody actually heard what you intended for them to hear ironically it

intended for them to hear ironically it

intended for them to hear ironically it actually doesn’t come from speaking more

actually doesn’t come from speaking more

actually doesn’t come from speaking more and actually comes from speaking less it

and actually comes from speaking less it

and actually comes from speaking less it actually comes from asking questions the

actually comes from asking questions the

actually comes from asking questions the next time that you engage with somebody

next time that you engage with somebody

next time that you engage with somebody whether it’s in a business context or

whether it’s in a business context or

whether it’s in a business context or otherwise and you say something crystal

otherwise and you say something crystal

otherwise and you say something crystal clear on what you intended to say ask

clear on what you intended to say ask

clear on what you intended to say ask questions to ensure to feel completely

questions to ensure to feel completely

questions to ensure to feel completely confident that they heard exactly what

confident that they heard exactly what

confident that they heard exactly what you wanted them to hear and you’ll find

you wanted them to hear and you’ll find

you wanted them to hear and you’ll find that the rest of the negotiation with

that the rest of the negotiation with

that the rest of the negotiation with the rest of the conversation will be

the rest of the conversation will be

the rest of the conversation will be much easier and much smoother when

much easier and much smoother when

much easier and much smoother when you’re both playing off of the same

you’re both playing off of the same

you’re both playing off of the same place sheet