today’s one minute Monday is take responsibility if your company isn’t
responsibility if your company isn’t
responsibility if your company isn’t where you want it to be yet if you’re
where you want it to be yet if you’re
where you want it to be yet if you’re not getting the results you want if
not getting the results you want if
not getting the results you want if you’re not getting the momentum that you
you’re not getting the momentum that you
you’re not getting the momentum that you want yet you got to look in the mirror
want yet you got to look in the mirror
want yet you got to look in the mirror it’s on you to step up and take
it’s on you to step up and take
it’s on you to step up and take responsibility to fix it here’s a quick
responsibility to fix it here’s a quick
responsibility to fix it here’s a quick example one of my customers wrote in to
example one of my customers wrote in to
example one of my customers wrote in to my website and was unhappy with one of
my website and was unhappy with one of
my website and was unhappy with one of the policies that I had on my website
the policies that I had on my website
the policies that I had on my website and when team member got the email and
and when team member got the email and
and when team member got the email and wrote back and wrote to me and said evan
wrote back and wrote to me and said evan
wrote back and wrote to me and said evan is a policy question I don’t know if you
is a policy question I don’t know if you
is a policy question I don’t know if you want to get involved or not you know I’m
want to get involved or not you know I’m
want to get involved or not you know I’m not quite sure how I should respond if
not quite sure how I should respond if
not quite sure how I should respond if it should be long-winded or just a quick
it should be long-winded or just a quick
it should be long-winded or just a quick response and instead of me writing to
response and instead of me writing to
response and instead of me writing to him so he can write to her so she could
him so he can write to her so she could
him so he can write to her so she could write back to him so he can read back to
write back to him so he can read back to
write back to him so he can read back to me
me
me I just wrote back to her directly and I
I just wrote back to her directly and I
I just wrote back to her directly and I told her why we created the policy what
told her why we created the policy what
told her why we created the policy what it’s all about why it’s important for us
it’s all about why it’s important for us
it’s all about why it’s important for us and teaming up stay as a customer she’s
and teaming up stay as a customer she’s
and teaming up stay as a customer she’s like our policies you know that may
like our policies you know that may
like our policies you know that may happen and that’s okay but it does a
happen and that’s okay but it does a
happen and that’s okay but it does a couple things
couple things
couple things one it cuts the timeout right so you got
one it cuts the timeout right so you got
one it cuts the timeout right so you got the answer right it comes right from the
the answer right it comes right from the
the answer right it comes right from the top there’s no back-and-forth there’s no
top there’s no back-and-forth there’s no
top there’s no back-and-forth there’s no hey can you ask Kevin about this or is
hey can you ask Kevin about this or is
hey can you ask Kevin about this or is there any wiggle room it’s coming right
there any wiggle room it’s coming right
there any wiggle room it’s coming right from me the second thing is though it
from me the second thing is though it
from me the second thing is though it backs up my team member and he knows
backs up my team member and he knows
backs up my team member and he knows that if he ever has a problem if we ever
that if he ever has a problem if we ever
that if he ever has a problem if we ever have a question if there’s anything
have a question if there’s anything
have a question if there’s anything something that he can’t handle he can
something that he can’t handle he can
something that he can’t handle he can come to me and I’ve got his back I’m
come to me and I’ve got his back I’m
come to me and I’ve got his back I’m going to respond and take the time
going to respond and take the time
going to respond and take the time personally to do it you got to step up
personally to do it you got to step up
personally to do it you got to step up and take responsibility if your company
and take responsibility if your company
and take responsibility if your company is not where you want it to be yet it’s
is not where you want it to be yet it’s
is not where you want it to be yet it’s not your team members fault it’s not the
not your team members fault it’s not the
not your team members fault it’s not the economy’s fault it’s not your customers
economy’s fault it’s not your customers
economy’s fault it’s not your customers fault it’s on you to start taking action
fault it’s on you to start taking action
fault it’s on you to start taking action look in the mirror because that’s the
look in the mirror because that’s the
look in the mirror because that’s the person is going to come and save you
person is going to come and save you
person is going to come and save you there’s nobody else coming to save your
there’s nobody else coming to save your
there’s nobody else coming to save your business it’s on you and when you
business it’s on you and when you
business it’s on you and when you realize that and take responsibility for
realize that and take responsibility for
realize that and take responsibility for everything that’s happening your
everything that’s happening your
everything that’s happening your business you’re going to start seeing
business you’re going to start seeing
business you’re going to start seeing results belief
results belief
results belief you
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