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Make Something People WANT – Sam Altman (@sama) – #Entspresso


good morning believe nation today’s

good morning believe nation today’s message is make something people want

message is make something people want

message is make something people want over to you Sam startups to be

over to you Sam startups to be

over to you Sam startups to be successful half the builds on many

successful half the builds on many

successful half the builds on many people want if you get that right you

people want if you get that right you

people want if you get that right you can get everything else wrong pretty

can get everything else wrong pretty

can get everything else wrong pretty much if you get that wrong you can get

much if you get that wrong you can get

much if you get that wrong you can get everything else perfect and we see this

everything else perfect and we see this

everything else perfect and we see this all the time we see startups that hire

all the time we see startups that hire

all the time we see startups that hire the best lawyer in the valley they get a

the best lawyer in the valley they get a

the best lawyer in the valley they get a beautiful office they they work with

beautiful office they they work with

beautiful office they they work with really great accountants and a great PR

really great accountants and a great PR

really great accountants and a great PR firm they do everything that a start-up

firm they do everything that a start-up

firm they do everything that a start-up means to do except build a product that

means to do except build a product that

means to do except build a product that customers or users want and this is so

customers or users want and this is so

customers or users want and this is so important this is this is probably the

important this is this is probably the

important this is this is probably the most important people start up a device

most important people start up a device

most important people start up a device in the early days this is the only thing

in the early days this is the only thing

in the early days this is the only thing that matters you have to do this you can

that matters you have to do this you can

that matters you have to do this you can ignore all the other advice you can

ignore all the other advice you can

ignore all the other advice you can ignore all of the crazy stuff that

ignore all of the crazy stuff that

ignore all of the crazy stuff that people do when they’re trying to advise

people do when they’re trying to advise

people do when they’re trying to advise you about a set of a company in fact you

you about a set of a company in fact you

you about a set of a company in fact you should ignore most advice most are good

should ignore most advice most are good

should ignore most advice most are good right that’s terrible you should feel

right that’s terrible you should feel

right that’s terrible you should feel free to ignore any with this to accept

free to ignore any with this to accept

free to ignore any with this to accept this one thing if a start-up doesn’t

this one thing if a start-up doesn’t

this one thing if a start-up doesn’t make something the users want the

make something the users want the

make something the users want the startup will never ever be successful

startup will never ever be successful

startup will never ever be successful making something people want is

making something people want is

making something people want is massively important and if you don’t do

massively important and if you don’t do

massively important and if you don’t do what your company will fail

what your company will fail

what your company will fail but it’s only half the equation you also

but it’s only half the equation you also

but it’s only half the equation you also have to love what you’re making this is

have to love what you’re making this is

have to love what you’re making this is where you will have ultimate success as

where you will have ultimate success as

where you will have ultimate success as an entrepreneur and it doesn’t matter if

an entrepreneur and it doesn’t matter if

an entrepreneur and it doesn’t matter if you’ve gone to university or Business

you’ve gone to university or Business

you’ve gone to university or Business School or had a history with parents in

School or had a history with parents in

School or had a history with parents in as entrepreneurs or any of that doesn’t

as entrepreneurs or any of that doesn’t

as entrepreneurs or any of that doesn’t matter this is the thing the most

matter this is the thing the most

matter this is the thing the most important thing to understand and it’s

important thing to understand and it’s

important thing to understand and it’s easy anybody can pick it up you will

easy anybody can pick it up you will

easy anybody can pick it up you will have success as an entrepreneur when you

have success as an entrepreneur when you

have success as an entrepreneur when you make something that people want if

make something that people want if

make something that people want if you’re providing value and you love what

you’re providing value and you love what

you’re providing value and you love what you do

you do

you do these have to be intersected they have

these have to be intersected they have

these have to be intersected they have to match when you can combine those two

to match when you can combine those two

to match when you can combine those two things together you have a successful

things together you have a successful

things together you have a successful business because look what happens when

business because look what happens when

business because look what happens when the two things don’t align if you’re

the two things don’t align if you’re

the two things don’t align if you’re making something that people want but

making something that people want but

making something that people want but you don’t love it you’re never gonna put

you don’t love it you’re never gonna put

you don’t love it you’re never gonna put in the work the effort the grind

in the work the effort the grind

in the work the effort the grind to become the best because there’s

to become the best because there’s

to become the best because there’s somebody who will also make something

somebody who will also make something

somebody who will also make something people want and does love it and they’re

people want and does love it and they’re

people want and does love it and they’re always going to crush you they’re gonna

always going to crush you they’re gonna

always going to crush you they’re gonna be putting in 16-hour days and just

be putting in 16-hour days and just

be putting in 16-hour days and just dreaming about it every single day and

dreaming about it every single day and

dreaming about it every single day and telling all their friends and trying to

telling all their friends and trying to

telling all their friends and trying to find a ways to make it work and for you

find a ways to make it work and for you

find a ways to make it work and for you you don’t care enough about it because

you don’t care enough about it because

you don’t care enough about it because you don’t love it so that model is not

you don’t love it so that model is not

you don’t love it so that model is not gonna work you may make a little bit of

gonna work you may make a little bit of

gonna work you may make a little bit of money because you see an opportunity but

money because you see an opportunity but

money because you see an opportunity but it’s never gonna be the thing that will

it’s never gonna be the thing that will

it’s never gonna be the thing that will help you take off it’s never gonna be

help you take off it’s never gonna be

help you take off it’s never gonna be the best version of you because you’re

the best version of you because you’re

the best version of you because you’re doing something that you’re not

doing something that you’re not

doing something that you’re not passionate about on the flip side if

passionate about on the flip side if

passionate about on the flip side if you’re doing something that you love but

you’re doing something that you love but

you’re doing something that you love but is useless to other people even that

is useless to other people even that

is useless to other people even that hobby it’s great go out and do that

hobby it’s great go out and do that

hobby it’s great go out and do that thing that you love but if you can’t

thing that you love but if you can’t

thing that you love but if you can’t find a way to add value to other

find a way to add value to other

find a way to add value to other people’s lives and make something that

people’s lives and make something that

people’s lives and make something that they would actually pay for you don’t

they would actually pay for you don’t

they would actually pay for you don’t have a business either and so the

have a business either and so the

have a business either and so the ultimate success comes when you can

ultimate success comes when you can

ultimate success comes when you can combine those two things together you’ve

combine those two things together you’ve

combine those two things together you’ve got the thing that adds value to

got the thing that adds value to

got the thing that adds value to people’s lives and that people really

people’s lives and that people really

people’s lives and that people really want and you love doing it and as long

want and you love doing it and as long

want and you love doing it and as long as those two things are in harmony then

as those two things are in harmony then

as those two things are in harmony then you’ve got a massive successful business

you’ve got a massive successful business

you’ve got a massive successful business like it changed the course of your life

like it changed the course of your life

like it changed the course of your life and the people around you as well so the

and the people around you as well so the

and the people around you as well so the question today today is I’m curious are

question today today is I’m curious are

question today today is I’m curious are you making something that people

you making something that people

you making something that people actually want are you there yet you’re

actually want are you there yet you’re

actually want are you there yet you’re getting great feedback yet

getting great feedback yet

getting great feedback yet I’m curious leave in the comments below

I’m curious leave in the comments below

I’m curious leave in the comments below and I’ll join in discussion I also want

and I’ll join in discussion I also want

and I’ll join in discussion I also want to give a quick shout out to Herman PIR

to give a quick shout out to Herman PIR

to give a quick shout out to Herman PIR Herman thank you so much for picking up

Herman thank you so much for picking up

Herman thank you so much for picking up a copy of my book your one word it

a copy of my book your one word it

a copy of my book your one word it really really really means a lot to me

really really really means a lot to me

really really really means a lot to me and I hope you’re enjoying the me thank

and I hope you’re enjoying the me thank

and I hope you’re enjoying the me thank you guys so much for watching I believe

you guys so much for watching I believe

you guys so much for watching I believe in you I hope you continue to believe in

in you I hope you continue to believe in

in you I hope you continue to believe in yourself and whatever your one word is

yourself and whatever your one word is

yourself and whatever your one word is and I’ll see you again tomorrow morning

and I’ll see you again tomorrow morning

and I’ll see you again tomorrow morning for another shot of espresso

[Music]

[Music] they believe nation thank you so much

they believe nation thank you so much

they believe nation thank you so much for watching if you want to learn more

for watching if you want to learn more

for watching if you want to learn more about this subject get a little bit

about this subject get a little bit

about this subject get a little bit deeper on it I’m gonna share some extra

deeper on it I’m gonna share some extra

deeper on it I’m gonna share some extra bonus clips that I hope you’ll enjoy

bonus clips that I hope you’ll enjoy

bonus clips that I hope you’ll enjoy what’s the single worst marketing

what’s the single worst marketing

what’s the single worst marketing decision that you can make and I think

decision that you can make and I think

decision that you can make and I think we’ve all been there it’s that you start

we’ve all been there it’s that you start

we’ve all been there it’s that you start with a crappy product but as marketers

with a crappy product but as marketers

with a crappy product but as marketers this is what we do day in and day out

this is what we do day in and day out

this is what we do day in and day out our job starts

our job starts

our job starts when the product is finished but a

when the product is finished but a

when the product is finished but a growth hacker says why why can’t the

growth hacker says why why can’t the

growth hacker says why why can’t the product be improved why does it have to

product be improved why does it have to

product be improved why does it have to start what does it have to start so late

start what does it have to start so late

start what does it have to start so late in the process why are weakening hand at

in the process why are weakening hand at

in the process why are weakening hand at this final product when market feedback

this final product when market feedback

this final product when market feedback would would incorporate into the product

would would incorporate into the product

would would incorporate into the product product the elements that make it

product the elements that make it

product the elements that make it successful and so when marketers stop

successful and so when marketers stop

successful and so when marketers stop thinking of their job as to simply work

thinking of their job as to simply work

thinking of their job as to simply work on what’s already been done but to

on what’s already been done but to

on what’s already been done but to answer these questions who is the

answer these questions who is the

answer these questions who is the product for why would they use it why do

product for why would they use it why do

product for why would they use it why do I use it marketing is baked into the

I use it marketing is baked into the

I use it marketing is baked into the product so I love this quote from Paul

product so I love this quote from Paul

product so I love this quote from Paul Graham the founder of Y Combinator he

Graham the founder of Y Combinator he

Graham the founder of Y Combinator he says make stuff people want that’s the

says make stuff people want that’s the

says make stuff people want that’s the best marketing decision that you can

best marketing decision that you can

best marketing decision that you can make and I think if you look at a

make and I think if you look at a

make and I think if you look at a company like Instagram you see this very

company like Instagram you see this very

company like Instagram you see this very clearly right Instagram launched as a

clearly right Instagram launched as a

clearly right Instagram launched as a Foursquare competitor and called bourbon

Foursquare competitor and called bourbon

Foursquare competitor and called bourbon it was a geolocation service and it had

it was a geolocation service and it had

it was a geolocation service and it had a feature that allowed people to upload

a feature that allowed people to upload

a feature that allowed people to upload photos and put filters on them it got a

photos and put filters on them it got a

photos and put filters on them it got a little bit of traction but nothing

little bit of traction but nothing

little bit of traction but nothing nothing truly profound and so they

nothing truly profound and so they

nothing truly profound and so they decide they’re going to zoom in on this

decide they’re going to zoom in on this

decide they’re going to zoom in on this single feature they’re gonna they’re

single feature they’re gonna they’re

single feature they’re gonna they’re gonna throw everything that they’ve done

gonna throw everything that they’ve done

gonna throw everything that they’ve done out so far and they’re they’re gonna

out so far and they’re they’re gonna

out so far and they’re they’re gonna rebrand his Instagram it launches I

rebrand his Instagram it launches I

rebrand his Instagram it launches I think there’s something like 25,000

think there’s something like 25,000

think there’s something like 25,000 downloads its first its first day and it

downloads its first its first day and it

downloads its first its first day and it sells to Facebook a year later for a

sells to Facebook a year later for a

sells to Facebook a year later for a billion dollars so you could argue that

billion dollars so you could argue that

billion dollars so you could argue that this the best marketing decision that

this the best marketing decision that

this the best marketing decision that Instagram made was changing from bourbon

Instagram made was changing from bourbon

Instagram made was changing from bourbon to Instagram everything else was extra

to Instagram everything else was extra

to Instagram everything else was extra everything else was window dressing the

everything else was window dressing the

everything else was window dressing the mark the product was the marketing most

mark the product was the marketing most

mark the product was the marketing most businesses are the same

businesses are the same

businesses are the same whether you’re selling energy products

whether you’re selling energy products

whether you’re selling energy products over if any consumer products if it’s

over if any consumer products if it’s

over if any consumer products if it’s useful to people the rest is just

useful to people the rest is just

useful to people the rest is just business so if you find something or

business so if you find something or

business so if you find something or invent something that’s really useful

at that point it’s really common

at that point it’s really common whatever you’re selling

whatever you’re selling

whatever you’re selling process is not that different and our

process is not that different and our

process is not that different and our processes may be a little bit different

processes may be a little bit different

processes may be a little bit different because we really don’t have MBA type

because we really don’t have MBA type

because we really don’t have MBA type processing we basically common sense you

processing we basically common sense you

processing we basically common sense you know we look at businesses really in a

know we look at businesses really in a

know we look at businesses really in a simple way you make good stuff and you

simple way you make good stuff and you

simple way you make good stuff and you solid instead of you know all the pipe

solid instead of you know all the pipe

solid instead of you know all the pipe Awards which I totally don’t understand

Awards which I totally don’t understand

Awards which I totally don’t understand like brand awareness and brand equity

like brand awareness and brand equity

like brand awareness and brand equity and

and

and all the fancy terminologies people use

all the fancy terminologies people use

all the fancy terminologies people use that they don’t have thought we what we

that they don’t have thought we what we

that they don’t have thought we what we did was they stood me simply stick to

did was they stood me simply stick to

did was they stood me simply stick to fundamental which is they make a really

fundamental which is they make a really

fundamental which is they make a really good product and eighty percent of

good product and eighty percent of

good product and eighty percent of marketing is making a really good

marketing is making a really good

marketing is making a really good product and then you go out there and if

product and then you go out there and if

product and then you go out there and if people like it they agree with you then

people like it they agree with you then

people like it they agree with you then they buy actually you’ll find most of

they buy actually you’ll find most of

they buy actually you’ll find most of the products that they say are good are

the products that they say are good are

the products that they say are good are marginal

marginal

marginal right most of the folks that come up

right most of the folks that come up

right most of the folks that come up with products usually you have some kind

with products usually you have some kind

with products usually you have some kind of a gimmick in other words gee let’s

of a gimmick in other words gee let’s

of a gimmick in other words gee let’s make it pink if it’s for women let’s

make it pink if it’s for women let’s

make it pink if it’s for women let’s make you know what’s his name famous

make you know what’s his name famous

make you know what’s his name famous person endorses

person endorses

person endorses products themselves are marginal and

products themselves are marginal and

products themselves are marginal and then they say 100 it’s a good product

then they say 100 it’s a good product

then they say 100 it’s a good product well my question is do you use it if

well my question is do you use it if

well my question is do you use it if you’re gonna go out there and sell it

you’re gonna go out there and sell it

you’re gonna go out there and sell it you use it yourself did your family use

you use it yourself did your family use

you use it yourself did your family use it and if they don’t why are you selling

it and if they don’t why are you selling

it and if they don’t why are you selling so really you’re fine most of the fellas

so really you’re fine most of the fellas

so really you’re fine most of the fellas that say we have great products we

that say we have great products we

that say we have great products we didn’t get success if they really don’t

didn’t get success if they really don’t

didn’t get success if they really don’t use the product they think everybody

use the product they think everybody

use the product they think everybody else should not us we’re superior to our

else should not us we’re superior to our

else should not us we’re superior to our own product so there’s there’s a

own product so there’s there’s a

own product so there’s there’s a compromise amongst people about the

compromise amongst people about the

compromise amongst people about the quality of what they sell and quality is

quality of what they sell and quality is

quality of what they sell and quality is also misunderstood

also misunderstood

also misunderstood in other words quality starts with the

in other words quality starts with the

in other words quality starts with the customer doesn’t need it it doesn’t

customer doesn’t need it it doesn’t

customer doesn’t need it it doesn’t provide something you know that they’re

provide something you know that they’re

provide something you know that they’re gonna pay for

gonna pay for

gonna pay for are we have different technical terms I

are we have different technical terms I

are we have different technical terms I mean my are technical terms as planned

mean my are technical terms as planned

mean my are technical terms as planned done you know everybody understands what

done you know everybody understands what

done you know everybody understands what that is you got a slam-dunk product or

that is you got a slam-dunk product or

that is you got a slam-dunk product or do you have a good product for us we get

do you have a good product for us we get

do you have a good product for us we get pitched several products a week

pitched several products a week

pitched several products a week if it’s a good product we don’t go out

if it’s a good product we don’t go out

if it’s a good product we don’t go out there and sell it it’s gotta be slammed

there and sell it it’s gotta be slammed

there and sell it it’s gotta be slammed up it’s gotta be where nobody will

up it’s gotta be where nobody will

up it’s gotta be where nobody will refuse it and then you have a hard time

refuse it and then you have a hard time

refuse it and then you have a hard time so the law is really they don’t have the

so the law is really they don’t have the

so the law is really they don’t have the products definition of a good product it

products definition of a good product it

products definition of a good product it will do well now there’s some amount of

will do well now there’s some amount of

will do well now there’s some amount of execution but I would say that if you

execution but I would say that if you

execution but I would say that if you don’t have a great product

don’t have a great product

don’t have a great product any amount of execution is going to only

any amount of execution is going to only

any amount of execution is going to only buy you a little time after that

buy you a little time after that

buy you a little time after that everybody will figure out this is not

everybody will figure out this is not

everybody will figure out this is not that good and not buy it anymore

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