make it right I’m going to talk about why that’s important in today’s episode
why that’s important in today’s episode
why that’s important in today’s episode of lunch and earn so that’s what that
of lunch and earn so that’s what that
of lunch and earn so that’s what that was in LA on a business trip and one of
was in LA on a business trip and one of
was in LA on a business trip and one of the things that I had to do was a
the things that I had to do was a
the things that I had to do was a hangout with Aweber and a weber is the
hangout with Aweber and a weber is the
hangout with Aweber and a weber is the email marketing software that I use in
email marketing software that I use in
email marketing software that I use in every month we do a different hang out
every month we do a different hang out
every month we do a different hang out and it was super excited for this one
and it was super excited for this one
and it was super excited for this one because I was going to be talking with
because I was going to be talking with
because I was going to be talking with one of their project managers about how
one of their project managers about how
one of their project managers about how to manage your time it’s a topic that I
to manage your time it’s a topic that I
to manage your time it’s a topic that I love and I was really curious to find
love and I was really curious to find
love and I was really curious to find out their perspective on it and the deal
out their perspective on it and the deal
out their perspective on it and the deal that I made was we’re going to do a half
that I made was we’re going to do a half
that I made was we’re going to do a half an hour hang out and put that online and
an hour hang out and put that online and
an hour hang out and put that online and share with you guys and gives you
share with you guys and gives you
share with you guys and gives you knowledge it also helps promote a weber
knowledge it also helps promote a weber
knowledge it also helps promote a weber and i was doing it from the air B&B
and i was doing it from the air B&B
and i was doing it from the air B&B place that i was at in 25 minutes into
place that i was at in 25 minutes into
place that i was at in 25 minutes into the session the internet cuts out
the session the internet cuts out
the session the internet cuts out there’s this big power failure across LA
there’s this big power failure across LA
there’s this big power failure across LA and my powerful my my internet shuts off
and my powerful my my internet shuts off
and my powerful my my internet shuts off I can’t connect and suddenly my co-host
I can’t connect and suddenly my co-host
I can’t connect and suddenly my co-host is left not knowing what to do and
is left not knowing what to do and
is left not knowing what to do and ending up closing down the chat maybe
ending up closing down the chat maybe
ending up closing down the chat maybe answering one or more one or two more
answering one or more one or two more
answering one or more one or two more questions and I felt bad I felt bad that
questions and I felt bad I felt bad that
questions and I felt bad I felt bad that you know I didn’t end it on a high feel
you know I didn’t end it on a high feel
you know I didn’t end it on a high feel bad for you guys watching there wasn’t a
bad for you guys watching there wasn’t a
bad for you guys watching there wasn’t a great experience it felt bad for him for
great experience it felt bad for him for
great experience it felt bad for him for having to be on and not knowing what to
having to be on and not knowing what to
having to be on and not knowing what to do next and even though i gave them
do next and even though i gave them
do next and even though i gave them close to what they wanted right I give
close to what they wanted right I give
close to what they wanted right I give them 25 minutes out of the 30 I felt bad
them 25 minutes out of the 30 I felt bad
them 25 minutes out of the 30 I felt bad that it wasn’t right you know like I had
that it wasn’t right you know like I had
that it wasn’t right you know like I had to make it right and I think this is an
to make it right and I think this is an
to make it right and I think this is an opportunity for a lot of entrepreneurs
opportunity for a lot of entrepreneurs
opportunity for a lot of entrepreneurs because you’re going to make mistakes in
because you’re going to make mistakes in
because you’re going to make mistakes in your business you’re going to have
your business you’re going to have
your business you’re going to have people who you let down your service
people who you let down your service
people who you let down your service won’t be fantastic your product will
won’t be fantastic your product will
won’t be fantastic your product will fail on you you will have technical
fail on you you will have technical
fail on you you will have technical difficulties you know you will not live
difficulties you know you will not live
difficulties you know you will not live up to everybody’s expectations every
up to everybody’s expectations every
up to everybody’s expectations every single time it’s noble goal and
single time it’s noble goal and
single time it’s noble goal and definitely worth striving for but you’re
definitely worth striving for but you’re
definitely worth striving for but you’re going to make mistakes it’s an
going to make mistakes it’s an
going to make mistakes it’s an opportunity though for you to then
opportunity though for you to then
opportunity though for you to then cement your relationship and make them
cement your relationship and make them
cement your relationship and make them love you because you go above and beyond
love you because you go above and beyond
love you because you go above and beyond to rectify the situation so what I did
to rectify the situation so what I did
to rectify the situation so what I did was I flew home the next day and I said
was I flew home the next day and I said
was I flew home the next day and I said guys let’s do this again let’s do let’s
guys let’s do this again let’s do let’s
guys let’s do this again let’s do let’s do the session again we’ll start over
do the session again we’ll start over
do the session again we’ll start over from where we work pick it up and
from where we work pick it up and
from where we work pick it up and provide more value and I invited you
provide more value and I invited you
provide more value and I invited you guys back on and invited the Aweber guys
guys back on and invited the Aweber guys
guys back on and invited the Aweber guys back on and we did another full session
back on and we did another full session
back on and we did another full session that I didn’t charge them for and
that I didn’t charge them for and
that I didn’t charge them for and because I was so worried about the
because I was so worried about the
because I was so worried about the internet I went to an internet cafe back
internet I went to an internet cafe back
internet I went to an internet cafe back here in Toronto and city to make sure
here in Toronto and city to make sure
here in Toronto and city to make sure that we had
that we had
that we had all the internet for the entire half
all the internet for the entire half
all the internet for the entire half hour and ended up going over but just
hour and ended up going over but just
hour and ended up going over but just making sure that they had a really good
making sure that they had a really good
making sure that they had a really good experience and so I did that for free
experience and so I did that for free
experience and so I did that for free right even though I had to I had to fly
right even though I had to I had to fly
right even though I had to I had to fly back home I had to do a crazy amount of
back home I had to do a crazy amount of
back home I had to do a crazy amount of marketing and promotion to set it up to
marketing and promotion to set it up to
marketing and promotion to set it up to you know do that extra work for free to
you know do that extra work for free to
you know do that extra work for free to come on and do another hang out with you
come on and do another hang out with you
come on and do another hang out with you guys because it was the right thing to
guys because it was the right thing to
guys because it was the right thing to do because it was the right thing for
do because it was the right thing for
do because it was the right thing for you guys as the audience to do because
you guys as the audience to do because
you guys as the audience to do because the right thing for my client with a
the right thing for my client with a
the right thing for my client with a Weber and because because it was at the
Weber and because because it was at the
Weber and because because it was at the end of the day the right thing to do and
end of the day the right thing to do and
end of the day the right thing to do and I think a lot of entrepreneurs you may
I think a lot of entrepreneurs you may
I think a lot of entrepreneurs you may as you make these mistakes apologize and
as you make these mistakes apologize and
as you make these mistakes apologize and you may lose your clients because of the
you may lose your clients because of the
you may lose your clients because of the mistakes you make where if you not only
mistakes you make where if you not only
mistakes you make where if you not only apologize but make it right find a way
apologize but make it right find a way
apologize but make it right find a way to make them happy whatever that takes
to make them happy whatever that takes
to make them happy whatever that takes it means you not getting paid it means
it means you not getting paid it means
it means you not getting paid it means you spending extra hours it means you
you spending extra hours it means you
you spending extra hours it means you put it in you know the time of your team
put it in you know the time of your team
put it in you know the time of your team and effort and resources to make sure
and effort and resources to make sure
and effort and resources to make sure that they are happy because that then if
that they are happy because that then if
that they are happy because that then if you can turn that situation around
you can turn that situation around
you can turn that situation around you’ll often get that customers a
you’ll often get that customers a
you’ll often get that customers a customer for life because everybody
customer for life because everybody
customer for life because everybody understands that mistakes will be made
understands that mistakes will be made
understands that mistakes will be made it’s how you handle it and if you can
it’s how you handle it and if you can
it’s how you handle it and if you can make sure that they are happy then
make sure that they are happy then
make sure that they are happy then they’re going to tell their friends
they’re going to tell their friends
they’re going to tell their friends about you they’re going to want to keep
about you they’re going to want to keep
about you they’re going to want to keep coming back and it’s a huge opportunity
coming back and it’s a huge opportunity
coming back and it’s a huge opportunity for your business so make it right so
for your business so make it right so
for your business so make it right so the question for you guys today is I
the question for you guys today is I
the question for you guys today is I want to hear a story from you about how
want to hear a story from you about how
want to hear a story from you about how you’ve made it right for your customers
you’ve made it right for your customers
you’ve made it right for your customers or flip side an example of a customer
or flip side an example of a customer
or flip side an example of a customer that made it right company that made it
that made it right company that made it
that made it right company that made it right for you you had a bad experience
right for you you had a bad experience
right for you you had a bad experience and they turned it around shared in the
and they turned it around shared in the
and they turned it around shared in the comments below because I think it could
comments below because I think it could
comments below because I think it could really help give some practical examples
really help give some practical examples
really help give some practical examples to people who are struggling with this
to people who are struggling with this
to people who are struggling with this issue so thank you guys so much for
issue so thank you guys so much for
issue so thank you guys so much for watching continue to believe and I’ll
watching continue to believe and I’ll
watching continue to believe and I’ll see you soon
”
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