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Building Authentic Relationships | Anna Leach | TEDxPSU


so when we’re plotting our points in

so when we’re plotting our points in life either as new parents new graduates

life either as new parents new graduates

life either as new parents new graduates newlyweds we always think that path is

newlyweds we always think that path is

newlyweds we always think that path is very clear and pretty straight but we

very clear and pretty straight but we

very clear and pretty straight but we know better we know that it’s windy and

know better we know that it’s windy and

know better we know that it’s windy and a little confusing and more like a

a little confusing and more like a

a little confusing and more like a journey and an adventure what we’re

journey and an adventure what we’re

journey and an adventure what we’re doing is having experiences that

doing is having experiences that

doing is having experiences that culminate into the next great thing so

culminate into the next great thing so

culminate into the next great thing so when I’ve completed my undergrad degree

when I’ve completed my undergrad degree

when I’ve completed my undergrad degree in math this is how I felt I was

in math this is how I felt I was

in math this is how I felt I was searching for jobs with the title

searching for jobs with the title

searching for jobs with the title analytics in it because I knew I wanted

analytics in it because I knew I wanted

analytics in it because I knew I wanted to work with math but I wasn’t in the

to work with math but I wasn’t in the

to work with math but I wasn’t in the applied math position those first few

applied math position those first few

applied math position those first few jobs in analytics were really putting

jobs in analytics were really putting

jobs in analytics were really putting numbers into spreadsheets and then doing

numbers into spreadsheets and then doing

numbers into spreadsheets and then doing brace yourself really simple formulas in

brace yourself really simple formulas in

brace yourself really simple formulas in Excel adding up numbers across the row

Excel adding up numbers across the row

Excel adding up numbers across the row and columns the people were great the

and columns the people were great the

and columns the people were great the companies were nice it just wasn’t the

companies were nice it just wasn’t the

companies were nice it just wasn’t the right fit so I kept looking for work and

right fit so I kept looking for work and

right fit so I kept looking for work and eventually landed in higher education

eventually landed in higher education

eventually landed in higher education now in higher education the process of

now in higher education the process of

now in higher education the process of onboarding me and getting me started

onboarding me and getting me started

onboarding me and getting me started into work was slightly different here

into work was slightly different here

into work was slightly different here they had me sit in on meetings learning

they had me sit in on meetings learning

they had me sit in on meetings learning about business processes business

about business processes business

about business processes business processes like how a student would

processes like how a student would

processes like how a student would enroll into a class and how we would

enroll into a class and how we would

enroll into a class and how we would count that enrollment and then I would

count that enrollment and then I would

count that enrollment and then I would sit in meetings learning how to take

sit in meetings learning how to take

sit in meetings learning how to take that information out of the system that

that information out of the system that

that information out of the system that big black box and put it into a pretty

big black box and put it into a pretty

big black box and put it into a pretty PDF and send out so that people could

PDF and send out so that people could

PDF and send out so that people could see how many people were enrolled it was

see how many people were enrolled it was

see how many people were enrolled it was fine it was again good work but I got a

fine it was again good work but I got a

fine it was again good work but I got a degree in math math to me is is

degree in math math to me is is

degree in math math to me is is beautiful take this agave plant from

beautiful take this agave plant from

beautiful take this agave plant from Tucson where I live it represents to me

Tucson where I live it represents to me

Tucson where I live it represents to me a fractal a fractal is a geometric scuse

a fractal a fractal is a geometric scuse

a fractal a fractal is a geometric scuse me

me

me geometry shape that repeats itself and I

geometry shape that repeats itself and I

geometry shape that repeats itself and I know it’s not a perfect fractal so I

know it’s not a perfect fractal so I

know it’s not a perfect fractal so I don’t want my undergrad advisor to come

don’t want my undergrad advisor to come

don’t want my undergrad advisor to come yelling at me but it’s still beautiful

yelling at me but it’s still beautiful

yelling at me but it’s still beautiful math is also certain two plus two equals

math is also certain two plus two equals

math is also certain two plus two equals four every day it never changes this is

four every day it never changes this is

four every day it never changes this is what I love about math so here I am

what I love about math so here I am

what I love about math so here I am putting information into spreadsheets no

putting information into spreadsheets no

putting information into spreadsheets no big deal and again like I said it worked

big deal and again like I said it worked

big deal and again like I said it worked it wasn’t until our system went through

it wasn’t until our system went through

it wasn’t until our system went through in a complete conversion that it had a

in a complete conversion that it had a

in a complete conversion that it had a difference in perspective and when I say

difference in perspective and when I say

difference in perspective and when I say a system conversion I’m talking about a

a system conversion I’m talking about a

a system conversion I’m talking about a legacy mainframe to a PeopleSoft system

legacy mainframe to a PeopleSoft system

legacy mainframe to a PeopleSoft system and if you don’t know what that means

and if you don’t know what that means

and if you don’t know what that means it’s essentially switching from like

it’s essentially switching from like

it’s essentially switching from like Samsung to iPhone or back and forth it’s

Samsung to iPhone or back and forth it’s

Samsung to iPhone or back and forth it’s a completely different way of pulling

a completely different way of pulling

a completely different way of pulling out your data out of this big black box

out your data out of this big black box

out your data out of this big black box I didn’t get drugged into a ton of

I didn’t get drugged into a ton of

I didn’t get drugged into a ton of meetings cuz I had only been there a

meetings cuz I had only been there a

meetings cuz I had only been there a couple years but I did know enough about

couple years but I did know enough about

couple years but I did know enough about critical information that needed to be

critical information that needed to be

critical information that needed to be reported to the state and federal

reported to the state and federal

reported to the state and federal government so in our staff meetings we

government so in our staff meetings we

government so in our staff meetings we would talk about how we’re going to

would talk about how we’re going to

would talk about how we’re going to report in this new world one of the

report in this new world one of the

report in this new world one of the critical pieces of information in higher

critical pieces of information in higher

critical pieces of information in higher education is whether or not a student is

education is whether or not a student is

education is whether or not a student is a new first-year student freshman if you

a new first-year student freshman if you

a new first-year student freshman if you will we didn’t have a way of recording

will we didn’t have a way of recording

will we didn’t have a way of recording this or reporting this in the new system

this or reporting this in the new system

this or reporting this in the new system just yet so somebody had to spend the

just yet so somebody had to spend the

just yet so somebody had to spend the time figuring out how to identify these

time figuring out how to identify these

time figuring out how to identify these students I was ready for a new challenge

students I was ready for a new challenge

students I was ready for a new challenge let’s try this out so I approached my

let’s try this out so I approached my

let’s try this out so I approached my boss and mentor and asked if I could

boss and mentor and asked if I could

boss and mentor and asked if I could give it a go and she said go for it so I

give it a go and she said go for it so I

give it a go and she said go for it so I met with my colleagues Bob and Harry and

met with my colleagues Bob and Harry and

met with my colleagues Bob and Harry and asked them questions

asked them questions

asked them questions how does this work in the old system how

how does this work in the old system how

how does this work in the old system how do you think it’s gonna work in the new

do you think it’s gonna work in the new

do you think it’s gonna work in the new system

system

system I spent time face to face with these

I spent time face to face with these

I spent time face to face with these people really trying to understand how

people really trying to understand how

people really trying to understand how the data worked and get that knowledge

the data worked and get that knowledge

the data worked and get that knowledge from them in a way it was collecting

from them in a way it was collecting

from them in a way it was collecting data myself in a different way then I

data myself in a different way then I

data myself in a different way then I had to meet with different departments

had to meet with different departments

had to meet with different departments because every department also cared

because every department also cared

because every department also cared about how this data went into this big

about how this data went into this big

about how this data went into this big black box or they cared about how it

black box or they cared about how it

black box or they cared about how it came out so what I learned in this

came out so what I learned in this

came out so what I learned in this portion of data analysis path is that I

portion of data analysis path is that I

portion of data analysis path is that I had to spend time with people to really

had to spend time with people to really

had to spend time with people to really understand the data process next I had

understand the data process next I had

understand the data process next I had to spend time with the data itself

to spend time with the data itself

to spend time with the data itself because as much as I’d love to say that

because as much as I’d love to say that

because as much as I’d love to say that data goes into a system and it comes out

data goes into a system and it comes out

data goes into a system and it comes out perfect every time that’s

perfect every time that’s

perfect every time that’s not true there’s tons of errors and

not true there’s tons of errors and

not true there’s tons of errors and quirks and exceptions and timing

quirks and exceptions and timing

quirks and exceptions and timing differences so I had to spend time with

differences so I had to spend time with

differences so I had to spend time with the data to really understand how it

the data to really understand how it

the data to really understand how it works

works

works so now let’s talk about bias this little

so now let’s talk about bias this little

so now let’s talk about bias this little boy is my seven-year-old son he has what

boy is my seven-year-old son he has what

boy is my seven-year-old son he has what I like to call condiment bias

I like to call condiment bias

I like to call condiment bias he has never tried mayonnaise but if he

he has never tried mayonnaise but if he

he has never tried mayonnaise but if he has to put it on a knife and put it on a

has to put it on a knife and put it on a

has to put it on a knife and put it on a sandwich to help me make lunches for the

sandwich to help me make lunches for the

sandwich to help me make lunches for the week for his dad he holds it as far away

week for his dad he holds it as far away

week for his dad he holds it as far away as he possibly can

as he possibly can

as he possibly can he’s never tried mayonnaise my daughter

he’s never tried mayonnaise my daughter

he’s never tried mayonnaise my daughter on the other hand will only eat ketchup

on the other hand will only eat ketchup

on the other hand will only eat ketchup she has a ketchup bias so the bias that

she has a ketchup bias so the bias that

she has a ketchup bias so the bias that I brought whenever I was doing data

I brought whenever I was doing data

I brought whenever I was doing data analysis for a couple the first is that

analysis for a couple the first is that

analysis for a couple the first is that if something happened in a prior report

if something happened in a prior report

if something happened in a prior report in the prior term in the prior year even

in the prior term in the prior year even

in the prior term in the prior year even the prior week I would assume that I

the prior week I would assume that I

the prior week I would assume that I already analyzed why that happened I’m

already analyzed why that happened I’m

already analyzed why that happened I’m not gonna worry about it anymore and

not gonna worry about it anymore and

not gonna worry about it anymore and moving on you make a lot of mistakes you

moving on you make a lot of mistakes you

moving on you make a lot of mistakes you miss a lot of crucial evidence when you

miss a lot of crucial evidence when you

miss a lot of crucial evidence when you do that the second thing is when I was a

do that the second thing is when I was a

do that the second thing is when I was a newer analyst especially I was raised to

newer analyst especially I was raised to

newer analyst especially I was raised to make yourself irreplaceable the only way

make yourself irreplaceable the only way

make yourself irreplaceable the only way you’re gonna keep a job especially in

you’re gonna keep a job especially in

you’re gonna keep a job especially in that job climate that I was in was if

that job climate that I was in was if

that job climate that I was in was if you couldn’t be replaced my perception

you couldn’t be replaced my perception

you couldn’t be replaced my perception was that if I looked like I could move

was that if I looked like I could move

was that if I looked like I could move fast do a lot quickly and I knew what I

fast do a lot quickly and I knew what I

fast do a lot quickly and I knew what I was talking about even though I didn’t I

was talking about even though I didn’t I

was talking about even though I didn’t I would not be replaced so when I needed

would not be replaced so when I needed

would not be replaced so when I needed to spend time face to face with people

to spend time face to face with people

to spend time face to face with people and ask questions I was very hesitant I

and ask questions I was very hesitant I

and ask questions I was very hesitant I kept to myself or I did as much research

kept to myself or I did as much research

kept to myself or I did as much research as I could on my own when all that

as I could on my own when all that

as I could on my own when all that knowledge was in the cube right next to

knowledge was in the cube right next to

knowledge was in the cube right next to me but I didn’t want to look like I

me but I didn’t want to look like I

me but I didn’t want to look like I could be replaced

could be replaced

could be replaced I also made really dumb mistakes because

I also made really dumb mistakes because

I also made really dumb mistakes because I was rushing through processes and

I was rushing through processes and

I was rushing through processes and reports dumb mistakes like using a

reports dumb mistakes like using a

reports dumb mistakes like using a greater than instead of a greater than

greater than instead of a greater than

greater than instead of a greater than or equal to but some people may say so

or equal to but some people may say so

or equal to but some people may say so what well it costs us time the company

what well it costs us time the company

what well it costs us time the company time me time other people’s time trying

time me time other people’s time trying

time me time other people’s time trying to fix this error trying to explain the

to fix this error trying to explain the

to fix this error trying to explain the same

same

same and it costs a little bit of your

and it costs a little bit of your

and it costs a little bit of your reputation rushing through and instead

reputation rushing through and instead

reputation rushing through and instead of spending ten more minutes on this

of spending ten more minutes on this

of spending ten more minutes on this side cost me three more hours on this

side cost me three more hours on this

side cost me three more hours on this side and a little bit of trust so after

side and a little bit of trust so after

side and a little bit of trust so after you know seven eight years and data

you know seven eight years and data

you know seven eight years and data analysis I started learning new patterns

analysis I started learning new patterns

analysis I started learning new patterns learning new things to try based on what

learning new things to try based on what

learning new things to try based on what I’d learned from other people and from

I’d learned from other people and from

I’d learned from other people and from my own experiences so instead of just

my own experiences so instead of just

my own experiences so instead of just diving into a project I take a 30,000

diving into a project I take a 30,000

diving into a project I take a 30,000 foot view I bother people I look at the

foot view I bother people I look at the

foot view I bother people I look at the data and I ask questions I look for

data and I ask questions I look for

data and I ask questions I look for patterns and then I start slicing and

patterns and then I start slicing and

patterns and then I start slicing and dicing so it’s at this point in my

dicing so it’s at this point in my

dicing so it’s at this point in my career that I thought I had a pretty

career that I thought I had a pretty

career that I thought I had a pretty clear path I know what’s going on I know

clear path I know what’s going on I know

clear path I know what’s going on I know where I’m going and I’m pretty good at

where I’m going and I’m pretty good at

where I’m going and I’m pretty good at this data analysis thing well two years

this data analysis thing well two years

this data analysis thing well two years ago my husband received this

ago my husband received this

ago my husband received this unbelievable offer and my family and I

unbelievable offer and my family and I

unbelievable offer and my family and I picked up and moved from Columbus Ohio

picked up and moved from Columbus Ohio

picked up and moved from Columbus Ohio to Tucson Arizona it was a big change

to Tucson Arizona it was a big change

to Tucson Arizona it was a big change but it was an exciting change and we

but it was an exciting change and we

but it was an exciting change and we said to ourselves you know what if we’re

said to ourselves you know what if we’re

said to ourselves you know what if we’re gonna do this we’re gonna lay the chips

gonna do this we’re gonna lay the chips

gonna do this we’re gonna lay the chips down where we want I wanted to go back

down where we want I wanted to go back

down where we want I wanted to go back to grad school so why not I’ll go back

to grad school so why not I’ll go back

to grad school so why not I’ll go back to grad school I’ll work part-time as an

to grad school I’ll work part-time as an

to grad school I’ll work part-time as an analyst well I was going from full-time

analyst well I was going from full-time

analyst well I was going from full-time worker and parent and juggling a family

worker and parent and juggling a family

worker and parent and juggling a family and home to working part-time from home

and home to working part-time from home

and home to working part-time from home it’s very different it’s good but it’s

it’s very different it’s good but it’s

it’s very different it’s good but it’s different also a full-time student in an

different also a full-time student in an

different also a full-time student in an online program and still a parent and

online program and still a parent and

online program and still a parent and mom oh and our family and friends were

mom oh and our family and friends were

mom oh and our family and friends were all 1,700 miles away in Pennsylvania

all 1,700 miles away in Pennsylvania

all 1,700 miles away in Pennsylvania Ohio oh and I was going into a different

Ohio oh and I was going into a different

Ohio oh and I was going into a different field completely I was going into a

field completely I was going into a

field completely I was going into a master of learning technologies program

master of learning technologies program

master of learning technologies program something that had always been a passion

something that had always been a passion

something that had always been a passion of mine but I just didn’t make the time

of mine but I just didn’t make the time

of mine but I just didn’t make the time for my first semester in this master of

for my first semester in this master of

for my first semester in this master of long learning technologies program I got

long learning technologies program I got

long learning technologies program I got to work with some excellent people the

to work with some excellent people the

to work with some excellent people the way that we introduced and met each

way that we introduced and met each

way that we introduced and met each other was a little

other was a little

other was a little fun though it was through group work

fun though it was through group work

fun though it was through group work everybody loves group work we did a

everybody loves group work we did a

everybody loves group work we did a project on evaluating learning

project on evaluating learning

project on evaluating learning management tool we formed team tank

management tool we formed team tank

management tool we formed team tank which is Tim Nunn myself

which is Tim Nunn myself

which is Tim Nunn myself Natalie Gunter and Karen North and when

Natalie Gunter and Karen North and when

Natalie Gunter and Karen North and when our project was completed we spoke with

our project was completed we spoke with

our project was completed we spoke with dr. ana paula crea who was our professor

dr. ana paula crea who was our professor

dr. ana paula crea who was our professor for the class and she suggested that we

for the class and she suggested that we

for the class and she suggested that we present our project at a conference well

present our project at a conference well

present our project at a conference well I had never been to a conference let

I had never been to a conference let

I had never been to a conference let alone presented at one but this sounded

alone presented at one but this sounded

alone presented at one but this sounded like okay if they’re gonna be with me I

like okay if they’re gonna be with me I

like okay if they’re gonna be with me I can do this I immediately became a

can do this I immediately became a

can do this I immediately became a conference junky I wanted to attend and

conference junky I wanted to attend and

conference junky I wanted to attend and present and just be a part of this I

present and just be a part of this I

present and just be a part of this I wanted to gather data and it be face to

wanted to gather data and it be face to

wanted to gather data and it be face to face with more people I wanted to learn

face with more people I wanted to learn

face with more people I wanted to learn more experiences and then I wanted to

more experiences and then I wanted to

more experiences and then I wanted to share what I had to say because after

share what I had to say because after

share what I had to say because after you present people come up to you

you present people come up to you

you present people come up to you because they have questions and they

because they have questions and they

because they have questions and they want to know it’s exciting at that same

want to know it’s exciting at that same

want to know it’s exciting at that same conference I met a lady named Katie

conference I met a lady named Katie

conference I met a lady named Katie Stroud Katie Stroud likes to talk about

Stroud Katie Stroud likes to talk about

Stroud Katie Stroud likes to talk about the power of story and like any human

the power of story and like any human

the power of story and like any human being when I heard her information I

being when I heard her information I

being when I heard her information I related it to myself and I thought

related it to myself and I thought

related it to myself and I thought that’s what a data analyst is really

that’s what a data analyst is really

that’s what a data analyst is really you’re taking information from this big

you’re taking information from this big

you’re taking information from this big black box and you’re telling a story

black box and you’re telling a story

black box and you’re telling a story with it based on a question you may be

with it based on a question you may be

with it based on a question you may be asked or something that you want to

asked or something that you want to

asked or something that you want to share

share

share I also learned at these conferences and

I also learned at these conferences and

I also learned at these conferences and in this new world that instructional

in this new world that instructional

in this new world that instructional designers teachers and educators really

designers teachers and educators really

designers teachers and educators really don’t have a lot of information or data

don’t have a lot of information or data

don’t have a lot of information or data when they’re trying to make an

when they’re trying to make an

when they’re trying to make an assessment of the success of their class

assessment of the success of their class

assessment of the success of their class or a tool they’re trying to implement or

or a tool they’re trying to implement or

or a tool they’re trying to implement or the teacher themselves they really have

the teacher themselves they really have

the teacher themselves they really have a hard time measuring that qualitative

a hard time measuring that qualitative

a hard time measuring that qualitative data I really began to appreciate the

data I really began to appreciate the

data I really began to appreciate the fact that I had these massive data

fact that I had these massive data

fact that I had these massive data points in my comfort zone job and then I

points in my comfort zone job and then I

points in my comfort zone job and then I started thinking that maybe data

started thinking that maybe data

started thinking that maybe data analysis is something that we should all

analysis is something that we should all

analysis is something that we should all start to embrace we should all start to

start to embrace we should all start to

start to embrace we should all start to try and figure out where we can pull

try and figure out where we can pull

try and figure out where we can pull this information from at another

this information from at another

this information from at another conference that was more academic based

conference that was more academic based

conference that was more academic based I met a lot of graduate students and

I met a lot of graduate students and

I met a lot of graduate students and professors that were presenting on their

professors that were presenting on their

professors that were presenting on their research remember that I’m new to the

research remember that I’m new to the

research remember that I’m new to the world of graduate school so when I would

world of graduate school so when I would

world of graduate school so when I would listen to their presentation afterwards

listen to their presentation afterwards

listen to their presentation afterwards I would say things like how it’s

I would say things like how it’s

I would say things like how it’s wonderful so what’s next what are you

wonderful so what’s next what are you

wonderful so what’s next what are you gonna do with this

gonna do with this

gonna do with this everybody’s response was to get

everybody’s response was to get

everybody’s response was to get published and I thought well that that’s

published and I thought well that that’s

published and I thought well that that’s awesome let’s do this get published

awesome let’s do this get published

awesome let’s do this get published thing but what else are you going to do

thing but what else are you going to do

thing but what else are you going to do with it what problem are you trying to

with it what problem are you trying to

with it what problem are you trying to solve who are you trying to help what

solve who are you trying to help what

solve who are you trying to help what are you going to look into next and I

are you going to look into next and I

are you going to look into next and I realized I was coming across a bit of a

realized I was coming across a bit of a

realized I was coming across a bit of a aggressive and backed off and just

aggressive and backed off and just

aggressive and backed off and just stopped asking and started listening one

stopped asking and started listening one

stopped asking and started listening one presentation by a dr. Thomas Reeves

presentation by a dr. Thomas Reeves

presentation by a dr. Thomas Reeves started talking about a rift between

started talking about a rift between

started talking about a rift between educational practice and academic

educational practice and academic

educational practice and academic research the teachers feel like

research the teachers feel like

research the teachers feel like researchers aren’t looking into the

researchers aren’t looking into the

researchers aren’t looking into the things that they need or sharing

things that they need or sharing

things that they need or sharing information with them and then

information with them and then

information with them and then researchers feel like they provide all

researchers feel like they provide all

researchers feel like they provide all this information and do all this

this information and do all this

this information and do all this research but it’s not applied and that’s

research but it’s not applied and that’s

research but it’s not applied and that’s when I realized that I have a different

when I realized that I have a different

when I realized that I have a different perspective I’d been a data analyst all

perspective I’d been a data analyst all

perspective I’d been a data analyst all this time and these pressures from

this time and these pressures from

this time and these pressures from graduate school are completely different

graduate school are completely different

graduate school are completely different and I thought again there’s a gap here

and I thought again there’s a gap here

and I thought again there’s a gap here this is data analysis this is one system

this is data analysis this is one system

this is data analysis this is one system in one system and nothing’s happening in

in one system and nothing’s happening in

in one system and nothing’s happening in between this is where I started to think

between this is where I started to think

between this is where I started to think there’s purpose in data analysis to

there’s purpose in data analysis to

there’s purpose in data analysis to bring these two people together to bring

bring these two people together to bring

bring these two people together to bring these groups together to find a way to

these groups together to find a way to

these groups together to find a way to share the information so when you think

share the information so when you think

share the information so when you think about data analysis think about spending

about data analysis think about spending

about data analysis think about spending time with people think about asking

time with people think about asking

time with people think about asking questions thinking about lifting the

questions thinking about lifting the

questions thinking about lifting the heavy rock before the presentation look

heavy rock before the presentation look

heavy rock before the presentation look underneath things really appreciate the

underneath things really appreciate the

underneath things really appreciate the time that can be spent and the data

time that can be spent and the data

time that can be spent and the data that’s out there data analysis is as

that’s out there data analysis is as

that’s out there data analysis is as much an art as it is a science anyone

much an art as it is a science anyone

much an art as it is a science anyone from any background can really

from any background can really

from any background can really appreciate its beauty

appreciate its beauty

appreciate its beauty and anyone from any background can

and anyone from any background can

and anyone from any background can really appreciate the power it can bring

really appreciate the power it can bring

really appreciate the power it can bring to our relationships thank you

to our relationships thank you

to our relationships thank you [Applause]

”

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