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The Cost of Complication | Robert Duff | TEDxCamarillo


[Music]

[Music] in August of 2014 I almost lost my wife

in August of 2014 I almost lost my wife

in August of 2014 I almost lost my wife this was the final year of my training

this was the final year of my training

this was the final year of my training before getting my doctorate in clinical

before getting my doctorate in clinical

before getting my doctorate in clinical psychology what’s called the

psychology what’s called the

psychology what’s called the pre-doctoral internship and my wife Jill

pre-doctoral internship and my wife Jill

pre-doctoral internship and my wife Jill and I had moved into this little tiny

and I had moved into this little tiny

and I had moved into this little tiny apartment in San Diego California and

apartment in San Diego California and

apartment in San Diego California and not only was it tiny but it was so dark

not only was it tiny but it was so dark

not only was it tiny but it was so dark it was like a cave sometimes we had to

it was like a cave sometimes we had to

it was like a cave sometimes we had to go outside to tell if it was light or

go outside to tell if it was light or

go outside to tell if it was light or dark out that’s how about it was I

dark out that’s how about it was I

dark out that’s how about it was I didn’t realize though at the time that

didn’t realize though at the time that

didn’t realize though at the time that that darkness was going to be a theme

that darkness was going to be a theme

that darkness was going to be a theme for the year my wife Jill has always had

for the year my wife Jill has always had

for the year my wife Jill has always had some difficulties with anxiety and

some difficulties with anxiety and

some difficulties with anxiety and depression but the circumstances of our

depression but the circumstances of our

depression but the circumstances of our life at this point made it more

life at this point made it more

life at this point made it more difficult we were isolated from the

difficult we were isolated from the

difficult we were isolated from the place that we had called home and our

place that we had called home and our

place that we had called home and our support network and add to that I could

support network and add to that I could

support network and add to that I could not be there for her as much as I’d like

not be there for her as much as I’d like

not be there for her as much as I’d like because I was busy being overworked and

because I was busy being overworked and

because I was busy being overworked and underpaid as all doctoral interns are

underpaid as all doctoral interns are

underpaid as all doctoral interns are and this created the scenario where she

and this created the scenario where she

and this created the scenario where she was having panic attacks more frequently

was having panic attacks more frequently

was having panic attacks more frequently and they were becoming more severe but

and they were becoming more severe but

and they were becoming more severe but she had been in to see the therapist and

she had been in to see the therapist and

she had been in to see the therapist and the doctor trying to figure it out and

the doctor trying to figure it out and

the doctor trying to figure it out and it was at one of these sessions it was

it was at one of these sessions it was

it was at one of these sessions it was an emergency therapists session after a

an emergency therapists session after a

an emergency therapists session after a particularly alarming panic attack that

particularly alarming panic attack that

particularly alarming panic attack that Joelle revealed she had thoughts of

Joelle revealed she had thoughts of

Joelle revealed she had thoughts of suicide she had thought about just

suicide she had thought about just

suicide she had thought about just wanting to stop fighting taking a bunch

wanting to stop fighting taking a bunch

wanting to stop fighting taking a bunch of pills going to sleep and letting it

of pills going to sleep and letting it

of pills going to sleep and letting it go away

go away

go away I remember the scenario pretty vividly

I remember the scenario pretty vividly

I remember the scenario pretty vividly the therapist sitting over here calmly

the therapist sitting over here calmly

the therapist sitting over here calmly excusing herself to use the phone call

excusing herself to use the phone call

excusing herself to use the phone call and her supervisor they consulted at for

and her supervisor they consulted at for

and her supervisor they consulted at for a moment talked to Joelle and I and then

a moment talked to Joelle and I and then

a moment talked to Joelle and I and then the supervisor calmly explaining she’s

the supervisor calmly explaining she’s

the supervisor calmly explaining she’s going to be held on a 5150 which is an

going to be held on a 5150 which is an

going to be held on a 5150 which is an involuntary hold for psychiatric reasons

involuntary hold for psychiatric reasons

involuntary hold for psychiatric reasons in other words she was going away to the

in other words she was going away to the

in other words she was going away to the mental hospital for a few days now this

mental hospital for a few days now this

mental hospital for a few days now this wasn’t the crazy scenario that you see

wasn’t the crazy scenario that you see

wasn’t the crazy scenario that you see in the movies

in the movies

in the movies no kicking and screaming and all of that

no kicking and screaming and all of that

no kicking and screaming and all of that but it was Joelle sitting here with

but it was Joelle sitting here with

but it was Joelle sitting here with silent tears running down her face

silent tears running down her face

silent tears running down her face nodding and my hand on her shoulder

nodding and my hand on her shoulder

nodding and my hand on her shoulder gripping tighter and tighter as if there

gripping tighter and tighter as if there

gripping tighter and tighter as if there was some way I could anchor her there

was some way I could anchor her there

was some way I could anchor her there and

and

and stop all this from happening but there

stop all this from happening but there

stop all this from happening but there wasn’t and she did go away for a few

wasn’t and she did go away for a few

wasn’t and she did go away for a few days now the hospitalization process was

days now the hospitalization process was

days now the hospitalization process was not like the movies but the hospital

not like the movies but the hospital

not like the movies but the hospital itself kind of was we did not get the

itself kind of was we did not get the

itself kind of was we did not get the best Hospital in the area and even as a

best Hospital in the area and even as a

best Hospital in the area and even as a mental health professional when I

mental health professional when I

mental health professional when I visited her it was shocking to me that

visited her it was shocking to me that

visited her it was shocking to me that there were people screaming in the

there were people screaming in the

there were people screaming in the hallways there was one person who

hallways there was one person who

hallways there was one person who wouldn’t stop harassing us because they

wouldn’t stop harassing us because they

wouldn’t stop harassing us because they were convinced that Joelle was a member

were convinced that Joelle was a member

were convinced that Joelle was a member of the SWAT team planted there to kill

of the SWAT team planted there to kill

of the SWAT team planted there to kill everybody and she told me she wasn’t

everybody and she told me she wasn’t

everybody and she told me she wasn’t getting a lot of sleep because it seemed

getting a lot of sleep because it seemed

getting a lot of sleep because it seemed like every few minutes they were shining

like every few minutes they were shining

like every few minutes they were shining lights in her eyes to make sure she was

lights in her eyes to make sure she was

lights in her eyes to make sure she was still there so I have no room to

still there so I have no room to

still there so I have no room to complain here but this period of time

complain here but this period of time

complain here but this period of time was also really hard for me I spent a

was also really hard for me I spent a

was also really hard for me I spent a lot of time sitting in our little cave

lot of time sitting in our little cave

lot of time sitting in our little cave alone by myself just thinking and

alone by myself just thinking and

alone by myself just thinking and overwhelmingly I felt like a failure and

overwhelmingly I felt like a failure and

overwhelmingly I felt like a failure and there’s a part of that that I think is

there’s a part of that that I think is

there’s a part of that that I think is normal I think it’s understandable to

normal I think it’s understandable to

normal I think it’s understandable to feel like a failure as a husband as a

feel like a failure as a husband as a

feel like a failure as a husband as a spouse when your partner ends up in a

spouse when your partner ends up in a

spouse when your partner ends up in a mental institution but there was

mental institution but there was

mental institution but there was something else there too there is this

something else there too there is this

something else there too there is this deeper sort of failure that was murky

deeper sort of failure that was murky

deeper sort of failure that was murky and gross under the surface and it took

and gross under the surface and it took

and gross under the surface and it took me a while to put my fingers on why

me a while to put my fingers on why

me a while to put my fingers on why driving it was the sense that Joelle

driving it was the sense that Joelle

driving it was the sense that Joelle shouldn’t have been there that something

shouldn’t have been there that something

shouldn’t have been there that something went wrong along the way because she had

went wrong along the way because she had

went wrong along the way because she had books and resources she had been in

books and resources she had been in

books and resources she had been in therapy but for some reason the point

therapy but for some reason the point

therapy but for some reason the point wasn’t sticking and she wasn’t able to

wasn’t sticking and she wasn’t able to

wasn’t sticking and she wasn’t able to apply it and I came to realize as I

apply it and I came to realize as I

apply it and I came to realize as I thought about it that sense of failure

thought about it that sense of failure

thought about it that sense of failure under the surface was actually on behalf

under the surface was actually on behalf

under the surface was actually on behalf of the mental health field that I

of the mental health field that I

of the mental health field that I represented I thought we had failed her

represented I thought we had failed her

represented I thought we had failed her by letting this happen and I think I was

by letting this happen and I think I was

by letting this happen and I think I was right I think that we did fail her

right I think that we did fail her

right I think that we did fail her because you see language comes at a cost

because you see language comes at a cost

because you see language comes at a cost and the cost of the language that my

and the cost of the language that my

and the cost of the language that my field was using came at the cost of

field was using came at the cost of

field was using came at the cost of Joelle’s attention and ability to relate

Joelle’s attention and ability to relate

Joelle’s attention and ability to relate to what they were saying it didn’t work

to what they were saying it didn’t work

to what they were saying it didn’t work it didn’t hit the mark and so she was

it didn’t hit the mark and so she was

it didn’t hit the mark and so she was somebody so strong and so resilient

somebody so strong and so resilient

somebody so strong and so resilient feeling weak and helpless and that

feeling weak and helpless and that

feeling weak and helpless and that didn’t sit well with me now after a few

didn’t sit well with me now after a few

didn’t sit well with me now after a few days she was allowed to come back home

days she was allowed to come back home

days she was allowed to come back home and we spent a lot of time talking about

and we spent a lot of time talking about

and we spent a lot of time talking about this just going over what had happened

this just going over what had happened

this just going over what had happened and how to move forward and during one

and how to move forward and during one

and how to move forward and during one of these talks I reached over and

of these talks I reached over and

of these talks I reached over and grabbed one of her books

grabbed one of her books

grabbed one of her books this was basically the industry-standard

this was basically the industry-standard

this was basically the industry-standard workbook for anxiety now for

workbook for anxiety now for

workbook for anxiety now for professionals like me but for people

professionals like me but for people

professionals like me but for people like her who are actively contending

like her who are actively contending

like her who are actively contending with these symptoms so I flipped open to

with these symptoms so I flipped open to

with these symptoms so I flipped open to a random page and read a paragraph and I

a random page and read a paragraph and I

a random page and read a paragraph and I had to say to her sweetheart I have no

had to say to her sweetheart I have no

had to say to her sweetheart I have no idea what the hell this is trying to say

idea what the hell this is trying to say

idea what the hell this is trying to say here I was about to get my PhD in this

here I was about to get my PhD in this

here I was about to get my PhD in this stuff so I could only imagine that for

stuff so I could only imagine that for

stuff so I could only imagine that for somebody who’s exhausted from dealing

somebody who’s exhausted from dealing

somebody who’s exhausted from dealing with these symptoms

with these symptoms

with these symptoms day in and day out it must be so

day in and day out it must be so

day in and day out it must be so demotivating to work up the courage and

demotivating to work up the courage and

demotivating to work up the courage and energy and then get smacked in the face

energy and then get smacked in the face

energy and then get smacked in the face by such a complicated language and it

by such a complicated language and it

by such a complicated language and it was in that moment with that frustration

was in that moment with that frustration

was in that moment with that frustration that I realized the reason we had failed

that I realized the reason we had failed

that I realized the reason we had failed her as a field as we were guilty of

her as a field as we were guilty of

her as a field as we were guilty of something that I’ve come to call

something that I’ve come to call

something that I’ve come to call pedantic obfuscation I know that’s a

pedantic obfuscation I know that’s a

pedantic obfuscation I know that’s a mouthful we can also call it P over

mouthful we can also call it P over

mouthful we can also call it P over short but let me explain what it means

short but let me explain what it means

short but let me explain what it means so pedantic just refers to being overly

so pedantic just refers to being overly

so pedantic just refers to being overly obsessed with the details the

obsessed with the details the

obsessed with the details the terminology their particulars of

terminology their particulars of

terminology their particulars of something you might have had a professor

something you might have had a professor

something you might have had a professor or a boss who was too pedantic and put

or a boss who was too pedantic and put

or a boss who was too pedantic and put you to sleep as I drone on and on and on

you to sleep as I drone on and on and on

you to sleep as I drone on and on and on about something obfuscation refers to

about something obfuscation refers to

about something obfuscation refers to obscuring something making it unclear it

obscuring something making it unclear it

obscuring something making it unclear it could even mean to bewilder someone so

could even mean to bewilder someone so

could even mean to bewilder someone so putting those together pedantic

putting those together pedantic

putting those together pedantic obfuscation pio this term that I kind of

obfuscation pio this term that I kind of

obfuscation pio this term that I kind of just made up on my own refers to that

just made up on my own refers to that

just made up on my own refers to that thing that people do that just grinds my

thing that people do that just grinds my

thing that people do that just grinds my gears where they use jargon and

gears where they use jargon and

gears where they use jargon and unnecessarily complicated language and

unnecessarily complicated language and

unnecessarily complicated language and leave me feeling exhausted and unable to

leave me feeling exhausted and unable to

leave me feeling exhausted and unable to actually relate to what they’re saying

actually relate to what they’re saying

actually relate to what they’re saying when you don’t consider the cost of your

when you don’t consider the cost of your

when you don’t consider the cost of your language you run the risk of alienating

language you run the risk of alienating

language you run the risk of alienating people you separate them from the point

people you separate them from the point

people you separate them from the point that you’re trying to make whether that

that you’re trying to make whether that

that you’re trying to make whether that be in print or in a face-to-face

be in print or in a face-to-face

be in print or in a face-to-face conversation and since as mental health

conversation and since as mental health

conversation and since as mental health providers we were just peeing all over

providers we were just peeing all over

providers we were just peeing all over the place

the place

the place this made the scenario where Joelle and

this made the scenario where Joelle and

this made the scenario where Joelle and probably countless others had a hard

probably countless others had a hard

probably countless others had a hard time connecting to the resources

time connecting to the resources

time connecting to the resources designed to help which pissed me off I

designed to help which pissed me off I

designed to help which pissed me off I mean at this point in the scenario I’m

mean at this point in the scenario I’m

mean at this point in the scenario I’m getting worked up about this after

getting worked up about this after

getting worked up about this after reading that paragraph and I say

reading that paragraph and I say

reading that paragraph and I say something to the effect of man when they

something to the effect of man when they

something to the effect of man when they write misattribution of interoceptive

write misattribution of interoceptive

write misattribution of interoceptive cues for anxiety basically they’re

cues for anxiety basically they’re

cues for anxiety basically they’re trying to say that sometimes your brain

trying to say that sometimes your brain

trying to say that sometimes your brain is an asshole

is an asshole

is an asshole that sometimes you have this like little

that sometimes you have this like little

that sometimes you have this like little heart flutter or a pain here or there

heart flutter or a pain here or there

heart flutter or a pain here or there and instead of sitting back analyzing it

and instead of sitting back analyzing it

and instead of sitting back analyzing it and thinking maybe this is normal let’s

and thinking maybe this is normal let’s

and thinking maybe this is normal let’s wait it out and see your brain says that

wait it out and see your brain says that

wait it out and see your brain says that feels like anxiety I think you know what

feels like anxiety I think you know what

feels like anxiety I think you know what let’s have a panic attack just in case I

let’s have a panic attack just in case I

let’s have a panic attack just in case I told her the whole book could probably

told her the whole book could probably

told her the whole book could probably be condensed down into under a hundred

be condensed down into under a hundred

be condensed down into under a hundred pages if they really wanted to so she

pages if they really wanted to so she

pages if they really wanted to so she looked at me and said Robert you could

looked at me and said Robert you could

looked at me and said Robert you could write that since she’s always right I

write that since she’s always right I

write that since she’s always right I did and a month later I released my

did and a month later I released my

did and a month later I released my first book now my serious is a self-help

first book now my serious is a self-help

first book now my serious is a self-help series for people that typically hate

series for people that typically hate

series for people that typically hate self-help it uses straightforward

self-help it uses straightforward

self-help it uses straightforward language it’s spelled out has a healthy

language it’s spelled out has a healthy

language it’s spelled out has a healthy dash of my own terrible humor in it and

dash of my own terrible humor in it and

dash of my own terrible humor in it and I can’t tell you how amazing the

I can’t tell you how amazing the

I can’t tell you how amazing the feedback has been people really

feedback has been people really

feedback has been people really connected with my personal attempt to

connected with my personal attempt to

connected with my personal attempt to cut the pedantic obfuscation and

cut the pedantic obfuscation and

cut the pedantic obfuscation and understand the opportunity cost of my

understand the opportunity cost of my

understand the opportunity cost of my language the reason I’m telling you this

language the reason I’m telling you this

language the reason I’m telling you this is there’s an opportunity there there’s

is there’s an opportunity there there’s

is there’s an opportunity there there’s an opportunity to reach people who might

an opportunity to reach people who might

an opportunity to reach people who might not otherwise hear your message because

not otherwise hear your message because

not otherwise hear your message because they can’t get through the words being

they can’t get through the words being

they can’t get through the words being used this is really important in the

used this is really important in the

used this is really important in the field of mental health we’re in the

field of mental health we’re in the

field of mental health we’re in the business of reaching people and to make

business of reaching people and to make

business of reaching people and to make our resources exhausting to get through

our resources exhausting to get through

our resources exhausting to get through that shows we’re not truly empathizing

that shows we’re not truly empathizing

that shows we’re not truly empathizing with people and I think it’s an issue in

with people and I think it’s an issue in

with people and I think it’s an issue in a lot of other areas as well coming from

a lot of other areas as well coming from

a lot of other areas as well coming from an academic background I wanted to dive

an academic background I wanted to dive

an academic background I wanted to dive into the research a bit see is Pio an

into the research a bit see is Pio an

into the research a bit see is Pio an issue in other areas and man it

issue in other areas and man it

issue in other areas and man it definitely is there’s a lot of research

definitely is there’s a lot of research

definitely is there’s a lot of research out there one line of research that

out there one line of research that

out there one line of research that caught my eye though is in the medical

caught my eye though is in the medical

caught my eye though is in the medical field

field

field looking at the impact of unclarified

looking at the impact of unclarified

looking at the impact of unclarified medical jargon so words or terms that

medical jargon so words or terms that

medical jargon so words or terms that your doctor might use but they don’t

your doctor might use but they don’t

your doctor might use but they don’t clear up for you there was one study

clear up for you there was one study

clear up for you there was one study that blew my mind so these are people

that blew my mind so these are people

that blew my mind so these are people that were about to be getting major

that were about to be getting major

that were about to be getting major surgery and they had a preoperative

surgery and they had a preoperative

surgery and they had a preoperative appointment where the doctor explains

appointment where the doctor explains

appointment where the doctor explains everything to them beforehand now they

everything to them beforehand now they

everything to them beforehand now they were tested after this session on their

were tested after this session on their

were tested after this session on their comprehension of ten commonly used

comprehension of ten commonly used

comprehension of ten commonly used medical terms that were thrown around

medical terms that were thrown around

medical terms that were thrown around during the session 60% of the terms used

during the session 60% of the terms used

during the session 60% of the terms used weren’t adequately understood by the

weren’t adequately understood by the

weren’t adequately understood by the people studied so that means over half

people studied so that means over half

people studied so that means over half of the terms used these common medical

of the terms used these common medical

of the terms used these common medical terms used in this explanation session

terms used in this explanation session

terms used in this explanation session were not understood by the people that

were not understood by the people that

were not understood by the people that we’re trying to get that information

we’re trying to get that information

we’re trying to get that information which blows my mind right but as I think

which blows my mind right but as I think

which blows my mind right but as I think about it a lot of you have probably

about it a lot of you have probably

about it a lot of you have probably the experience of being in with a doctor

the experience of being in with a doctor

the experience of being in with a doctor or maybe even in a business meeting and

or maybe even in a business meeting and

or maybe even in a business meeting and having some jargon or a certain term

having some jargon or a certain term

having some jargon or a certain term thrown around that you don’t completely

thrown around that you don’t completely

thrown around that you don’t completely understand but you don’t want to ask for

understand but you don’t want to ask for

understand but you don’t want to ask for clarification because you don’t want to

clarification because you don’t want to

clarification because you don’t want to sound stupid you are not stupid that

sound stupid you are not stupid that

sound stupid you are not stupid that expectation to sit back and passively

expectation to sit back and passively

expectation to sit back and passively accept the information without fully

accept the information without fully

accept the information without fully understanding it that’s stupid

understanding it that’s stupid

understanding it that’s stupid the impact of language in a medical or

the impact of language in a medical or

the impact of language in a medical or mental health setting can be dangerous

mental health setting can be dangerous

mental health setting can be dangerous in other situations the cost can be well

in other situations the cost can be well

in other situations the cost can be well money I’ve definitely had the experience

money I’ve definitely had the experience

money I’ve definitely had the experience of going to the mechanic for my car and

of going to the mechanic for my car and

of going to the mechanic for my car and feeling like they intentionally throw me

feeling like they intentionally throw me

feeling like they intentionally throw me off with a language that they’d use

off with a language that they’d use

off with a language that they’d use because when you don’t fully understand

because when you don’t fully understand

because when you don’t fully understand the language you can’t participate

the language you can’t participate

the language you can’t participate completely in the conversation it

completely in the conversation it

completely in the conversation it becomes a one-way street instead of a

becomes a one-way street instead of a

becomes a one-way street instead of a transaction so in this situation I’m

transaction so in this situation I’m

transaction so in this situation I’m left paralyzed unable to respond while

left paralyzed unable to respond while

left paralyzed unable to respond while the mechanic reads this gigantic list of

the mechanic reads this gigantic list of

the mechanic reads this gigantic list of things that apparently need fixing right

things that apparently need fixing right

things that apparently need fixing right that moment and a huge price tag at the

that moment and a huge price tag at the

that moment and a huge price tag at the end now this is not a new issue every

end now this is not a new issue every

end now this is not a new issue every field of science information technology

field of science information technology

field of science information technology news politics even sports these are all

news politics even sports these are all

news politics even sports these are all fields that have had pedantic

fields that have had pedantic

fields that have had pedantic obfuscation as an issue for a while

obfuscation as an issue for a while

obfuscation as an issue for a while Albert Einstein even waited on the topic

Albert Einstein even waited on the topic

Albert Einstein even waited on the topic he has a quote that says if you can’t

he has a quote that says if you can’t

he has a quote that says if you can’t explain something simply you do not

explain something simply you do not

explain something simply you do not understand it well enough I could not

understand it well enough I could not

understand it well enough I could not agree more

agree more

agree more I see reliance on jargon and

I see reliance on jargon and

I see reliance on jargon and unnecessarily complicated explanations

unnecessarily complicated explanations

unnecessarily complicated explanations as the easy answer it’s actually safer

as the easy answer it’s actually safer

as the easy answer it’s actually safer than keeping things straight forward

than keeping things straight forward

than keeping things straight forward because it allows you to keep it bullet

because it allows you to keep it bullet

because it allows you to keep it bullet arm’s length it allows you to avoid

arm’s length it allows you to avoid

arm’s length it allows you to avoid those people that might otherwise call

those people that might otherwise call

those people that might otherwise call you out on any misunderstandings that

you out on any misunderstandings that

you out on any misunderstandings that you have but I don’t think we should

you have but I don’t think we should

you have but I don’t think we should settle for that I don’t think we should

settle for that I don’t think we should

settle for that I don’t think we should settle for lofty confusing explanations

settle for lofty confusing explanations

settle for lofty confusing explanations for things that could be distilled down

for things that could be distilled down

for things that could be distilled down into succinct language with a little bit

into succinct language with a little bit

into succinct language with a little bit of room for personality I mean at what

of room for personality I mean at what

of room for personality I mean at what point in time do we have to stop being

point in time do we have to stop being

point in time do we have to stop being real people when we talk or when we

real people when we talk or when we

real people when we talk or when we write things so if you’re an expert or a

write things so if you’re an expert or a

write things so if you’re an expert or a thought leader or even just passionate

thought leader or even just passionate

thought leader or even just passionate in what you do ask yourself if you two

in what you do ask yourself if you two

in what you do ask yourself if you two are differencing people through the

are differencing people through the

are differencing people through the language that you use sometimes this is

language that you use sometimes this is

language that you use sometimes this is on purpose in therapy or testing I might

on purpose in therapy or testing I might

on purpose in therapy or testing I might use a jargon term like mal odorous

use a jargon term like mal odorous

use a jargon term like mal odorous instead of saying that somebody stunk

instead of saying that somebody stunk

instead of saying that somebody stunk really

really

really that’s me distancing myself from that

that’s me distancing myself from that

that’s me distancing myself from that point on purpose but often I don’t think

point on purpose but often I don’t think

point on purpose but often I don’t think it’s on purpose I think it’s an

it’s on purpose I think it’s an

it’s on purpose I think it’s an automatic process that we use to keep

automatic process that we use to keep

automatic process that we use to keep ourselves safe from criticism so instead

ourselves safe from criticism so instead

ourselves safe from criticism so instead of asking yourself if something sounds

of asking yourself if something sounds

of asking yourself if something sounds smart or it sounds professional ask

smart or it sounds professional ask

smart or it sounds professional ask yourself how you can reach people join

yourself how you can reach people join

yourself how you can reach people join me in saying hell no to Pio and here’s

me in saying hell no to Pio and here’s

me in saying hell no to Pio and here’s how you can start that here’s how you

how you can start that here’s how you

how you can start that here’s how you can check where you fall on that Pio

can check where you fall on that Pio

can check where you fall on that Pio meter

meter

meter next time you have a meeting or you’re

next time you have a meeting or you’re

next time you have a meeting or you’re writing an email before you dive into

writing an email before you dive into

writing an email before you dive into your next written project ask yourself

your next written project ask yourself

your next written project ask yourself three questions one do we already share

three questions one do we already share

three questions one do we already share our language if you have a language of

our language if you have a language of

our language if you have a language of vocabulary that you share with somebody

vocabulary that you share with somebody

vocabulary that you share with somebody and it serves the purpose of actually

and it serves the purpose of actually

and it serves the purpose of actually simplifying things by all means use that

simplifying things by all means use that

simplifying things by all means use that in my professional work with my partner

in my professional work with my partner

in my professional work with my partner I would much rather say that somebody

I would much rather say that somebody

I would much rather say that somebody has executive functioning deficits and

has executive functioning deficits and

has executive functioning deficits and blue and aphasia rather than saying well

blue and aphasia rather than saying well

blue and aphasia rather than saying well they had a hard time paying attention

they had a hard time paying attention

they had a hard time paying attention and when they were met with distractions

and when they were met with distractions

and when they were met with distractions their productivity dropped and when they

their productivity dropped and when they

their productivity dropped and when they talk to did it really make sense but if

talk to did it really make sense but if

talk to did it really make sense but if you weren’t listening closely it sounds

you weren’t listening closely it sounds

you weren’t listening closely it sounds like it should have made sense there’s

like it should have made sense there’s

like it should have made sense there’s two phrases I mean the same thing so I

two phrases I mean the same thing so I

two phrases I mean the same thing so I should use that the thing is you need to

should use that the thing is you need to

should use that the thing is you need to be sure don’t assume ask the question of

be sure don’t assume ask the question of

be sure don’t assume ask the question of whether you share that language question

whether you share that language question

whether you share that language question – how can I say this to my best friend

– how can I say this to my best friend

– how can I say this to my best friend or romantic partner over a beer or a

or romantic partner over a beer or a

or romantic partner over a beer or a coffee or kale smoothie your beverage of

coffee or kale smoothie your beverage of

coffee or kale smoothie your beverage of choice the best friend or romantic

choice the best friend or romantic

choice the best friend or romantic partner is somebody who probably wants

partner is somebody who probably wants

partner is somebody who probably wants to hear you out but they do not want the

to hear you out but they do not want the

to hear you out but they do not want the overly complicated version so as you’re

overly complicated version so as you’re

overly complicated version so as you’re picturing yourself saying something to

picturing yourself saying something to

picturing yourself saying something to them or reading through something having

them or reading through something having

them or reading through something having them read it if you see them crinkling

them read it if you see them crinkling

them read it if you see them crinkling their brow clearly struggling through

their brow clearly struggling through

their brow clearly struggling through your language or conveniently being

your language or conveniently being

your language or conveniently being distracted by their phone as you’re

distracted by their phone as you’re

distracted by their phone as you’re talking you might be veering off into

talking you might be veering off into

talking you might be veering off into pio territory and need to reel it back

pio territory and need to reel it back

pio territory and need to reel it back in a little bit the third question is a

in a little bit the third question is a

in a little bit the third question is a simple one how would I like to receive

simple one how would I like to receive

simple one how would I like to receive this information there’s no reason you

this information there’s no reason you

this information there’s no reason you need to be putting out information or

need to be putting out information or

need to be putting out information or resources that you would never want to

resources that you would never want to

resources that you would never want to consume yourself

consume yourself

consume yourself there’s no reason needs to be shipped

there’s no reason needs to be shipped

there’s no reason needs to be shipped you should be saying things that you

you should be saying things that you

you should be saying things that you would be bored to death by or that you

would be bored to death by or that you

would be bored to death by or that you would be confused by so just flip the

would be confused by so just flip the

would be confused by so just flip the script and imagine that you’re on the

script and imagine that you’re on the

script and imagine that you’re on the receiving end how would you like to hear

receiving end how would you like to hear

receiving end how would you like to hear it as I said before I think there’s an

it as I said before I think there’s an

it as I said before I think there’s an opportunity here

opportunity here

opportunity here some really interesting interesting

some really interesting interesting

some really interesting interesting things can happen when we start to say

things can happen when we start to say

things can happen when we start to say no to Pio and understand the cost of our

no to Pio and understand the cost of our

no to Pio and understand the cost of our language for one the bar can raise so as

language for one the bar can raise so as

language for one the bar can raise so as thought leaders and experts are

thought leaders and experts are

thought leaders and experts are pressured to distill their ideas down

pressured to distill their ideas down

pressured to distill their ideas down into relatable language they’re going to

into relatable language they’re going to

into relatable language they’re going to have to be on their game just like that

have to be on their game just like that

have to be on their game just like that Einstein quote implied you have to

Einstein quote implied you have to

Einstein quote implied you have to understand something better in order to

understand something better in order to

understand something better in order to simplify it so that’s going to be good

simplify it so that’s going to be good

simplify it so that’s going to be good for everybody

for everybody

for everybody and as that standard changes people on

and as that standard changes people on

and as that standard changes people on the receiving end of information will

the receiving end of information will

the receiving end of information will actually be empowered because they’ll be

actually be empowered because they’ll be

actually be empowered because they’ll be allowed to ask questions and get

allowed to ask questions and get

allowed to ask questions and get clarification really understanding

clarification really understanding

clarification really understanding what’s going on rather than having that

what’s going on rather than having that

what’s going on rather than having that one-way street most importantly you can

one-way street most importantly you can

one-way street most importantly you can reach people every day there’s someone

reach people every day there’s someone

reach people every day there’s someone out there just like my wife Joelle who’s

out there just like my wife Joelle who’s

out there just like my wife Joelle who’s going through the worst year ever and

going through the worst year ever and

going through the worst year ever and they’re desperate for that piece of

they’re desperate for that piece of

they’re desperate for that piece of information that’s just so relatable and

information that’s just so relatable and

information that’s just so relatable and clear that it can help them pull things

clear that it can help them pull things

clear that it can help them pull things back together and you can be that voice

back together and you can be that voice

back together and you can be that voice so please consider the cost of your

so please consider the cost of your

so please consider the cost of your language avoid pedantic obfuscation

language avoid pedantic obfuscation

language avoid pedantic obfuscation where you can focus on reaching people

where you can focus on reaching people

where you can focus on reaching people and you can truly make a difference

and you can truly make a difference

and you can truly make a difference thank you

”

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