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WMFAQ Ep. 3: Responding to Comments, Crowd-Captioning


hey mojo Alex

hey mojo Alex I’m your host Rebecca and in this third

I’m your host Rebecca and in this third

I’m your host Rebecca and in this third episode of watch mojo FAQ our community

episode of watch mojo FAQ our community

episode of watch mojo FAQ our community manager Kenneth Gibson joins me to

manager Kenneth Gibson joins me to

manager Kenneth Gibson joins me to discuss his role and the crowd

discuss his role and the crowd

discuss his role and the crowd captioning initiative on YouTube hey

captioning initiative on YouTube hey

captioning initiative on YouTube hey mojo holics welcome to episode 3 of

mojo holics welcome to episode 3 of

mojo holics welcome to episode 3 of watch mojo FAQ this week with me I have

watch mojo FAQ this week with me I have

watch mojo FAQ this week with me I have Kenneth Gibson who you may know as kg

Kenneth Gibson who you may know as kg

Kenneth Gibson who you may know as kg and for those of you who are guessing

and for those of you who are guessing

and for those of you who are guessing what kg stands for it’s in the

what kg stands for it’s in the

what kg stands for it’s in the description and the winner is there

description and the winner is there

description and the winner is there anyway Kenneth is one of a handful of

anyway Kenneth is one of a handful of

anyway Kenneth is one of a handful of people who responds to our YouTube

people who responds to our YouTube

people who responds to our YouTube comments welcome Kenneth hey guys

comments welcome Kenneth hey guys

comments welcome Kenneth hey guys awesome so we’re gonna start with the

awesome so we’re gonna start with the

awesome so we’re gonna start with the getting-to-know-you section used to

getting-to-know-you section used to

getting-to-know-you section used to moderate the god Gawker comment section

moderate the god Gawker comment section

moderate the god Gawker comment section and now you moderate ours so I was just

and now you moderate ours so I was just

and now you moderate ours so I was just wondering what the biggest difference

wondering what the biggest difference

wondering what the biggest difference between those two comment sections is

between those two comment sections is

between those two comment sections is okay well I mean like right off the bat

okay well I mean like right off the bat

okay well I mean like right off the bat let’s just come out and say that Gawker

let’s just come out and say that Gawker

let’s just come out and say that Gawker is a hipster blog for hipsters and they

is a hipster blog for hipsters and they

is a hipster blog for hipsters and they send they tend the content is different

send they tend the content is different

send they tend the content is different you know they focus on politics and

you know they focus on politics and

you know they focus on politics and current affairs and they tend to take

current affairs and they tend to take

current affairs and they tend to take themselves pretty seriously and get into

themselves pretty seriously and get into

themselves pretty seriously and get into like these sort of like raging debates

like these sort of like raging debates

like these sort of like raging debates over you know political discussions

over you know political discussions

over you know political discussions about what’s going on in American

about what’s going on in American

about what’s going on in American politics and stuff like that whereas I

politics and stuff like that whereas I

politics and stuff like that whereas I would say in the WatchMojo comments

would say in the WatchMojo comments

would say in the WatchMojo comments people are having more fun you know

people are having more fun you know

people are having more fun you know their tongue-in-cheek they’re making

their tongue-in-cheek they’re making

their tongue-in-cheek they’re making jokes they’re discussing entertainment

jokes they’re discussing entertainment

jokes they’re discussing entertainment you know I mean they’re they’re getting

you know I mean they’re they’re getting

you know I mean they’re they’re getting riled up about top 10 movie ninjas and

riled up about top 10 movie ninjas and

riled up about top 10 movie ninjas and whether James Stewart should be in the

whether James Stewart should be in the

whether James Stewart should be in the 40s and 50s you know it’s a pretty

40s and 50s you know it’s a pretty

40s and 50s you know it’s a pretty different pretty different tone

different pretty different tone

different pretty different tone basically and also the sheer volume of

basically and also the sheer volume of

basically and also the sheer volume of comments that we get is is its

comments that we get is is its

comments that we get is is its staggering we get between like 15,000

staggering we get between like 15,000

staggering we get between like 15,000 and 20,000 comments a day I check that

and 20,000 comments a day I check that

and 20,000 comments a day I check that this morning on YouTube analytics

this morning on YouTube analytics

this morning on YouTube analytics you can’t possibly rereading all of

you can’t possibly rereading all of

you can’t possibly rereading all of those right no I’m obviously not reading

those right no I’m obviously not reading

those right no I’m obviously not reading even like maybe 10% of them you know

even like maybe 10% of them you know

even like maybe 10% of them you know what I mean so I think WatchMojo has had

what I mean so I think WatchMojo has had

what I mean so I think WatchMojo has had to adopt a more lays a fair approach to

to adopt a more lays a fair approach to

to adopt a more lays a fair approach to a comment section whereas Gawker very

a comment section whereas Gawker very

a comment section whereas Gawker very heavily

heavily

heavily leasts their their comments and been

leasts their their comments and been

leasts their their comments and been people quite frequently and and and

people quite frequently and and and

people quite frequently and and and deleted comments if they were

deleted comments if they were

deleted comments if they were inappropriate so yeah we can’t moderate

inappropriate so yeah we can’t moderate

inappropriate so yeah we can’t moderate as much as we would like to but we

as much as we would like to but we

as much as we would like to but we definitely strive to keep it respectful

definitely strive to keep it respectful

definitely strive to keep it respectful and clean in the comments section okay

and clean in the comments section okay

and clean in the comments section okay so when you came in winning you came in

so when you came in winning you came in

so when you came in winning you came in to watch mojo we did you have any

to watch mojo we did you have any

to watch mojo we did you have any preconceived notions that have now kind

preconceived notions that have now kind

preconceived notions that have now kind of been challenged or completely dashed

of been challenged or completely dashed

of been challenged or completely dashed yeah yeah I mean certainly I think

yeah yeah I mean certainly I think

yeah yeah I mean certainly I think everyone knows that there’s sort of like

everyone knows that there’s sort of like

everyone knows that there’s sort of like this notorious reputation out there that

this notorious reputation out there that

this notorious reputation out there that the YouTube comments section are filled

the YouTube comments section are filled

the YouTube comments section are filled with sort of like you know racial slurs

with sort of like you know racial slurs

with sort of like you know racial slurs homophobia just like downright crudeness

homophobia just like downright crudeness

homophobia just like downright crudeness and I was coming in kind of apprehensive

and I was coming in kind of apprehensive

and I was coming in kind of apprehensive about that you know what I mean a little

about that you know what I mean a little

about that you know what I mean a little worried about what I would experience

worried about what I would experience

worried about what I would experience but I was pretty pleasantly surprised to

but I was pretty pleasantly surprised to

but I was pretty pleasantly surprised to find out that in our comment sections at

find out that in our comment sections at

find out that in our comment sections at least a vast majority of people do

least a vast majority of people do

least a vast majority of people do strive to be articulate and it’s in

strive to be articulate and it’s in

strive to be articulate and it’s in writing full sentences and not just like

writing full sentences and not just like

writing full sentences and not just like revert to all caps swear words and

revert to all caps swear words and

revert to all caps swear words and homophobic slurs you know like people

homophobic slurs you know like people

homophobic slurs you know like people try to be pretty respectful and it’s

try to be pretty respectful and it’s

try to be pretty respectful and it’s nice you know means we can have some

nice you know means we can have some

nice you know means we can have some good discussions although I will say all

good discussions although I will say all

good discussions although I will say all caps and swear words have their place

caps and swear words have their place

caps and swear words have their place but it’s not the YouTube comments

but it’s not the YouTube comments

but it’s not the YouTube comments necessarily have their place for sure

necessarily have their place for sure

necessarily have their place for sure what is the biggest community initiative

what is the biggest community initiative

what is the biggest community initiative that WatchMojo has going on right now

that WatchMojo has going on right now

that WatchMojo has going on right now we’re getting down to the business part

we’re getting down to the business part

we’re getting down to the business part of things yeah yeah I mean right now we

of things yeah yeah I mean right now we

of things yeah yeah I mean right now we kind of need we’re inviting the

kind of need we’re inviting the

kind of need we’re inviting the community to help us out with this

community to help us out with this

community to help us out with this subtitling project that we have going on

subtitling project that we have going on

subtitling project that we have going on I mean basically as I understand it over

I mean basically as I understand it over

I mean basically as I understand it over the years and certainly in the four

the years and certainly in the four

the years and certainly in the four months since I’ve been here people

months since I’ve been here people

months since I’ve been here people contact us pretty frequently wondering

contact us pretty frequently wondering

contact us pretty frequently wondering if foreign subtitles are available

if foreign subtitles are available

if foreign subtitles are available whether they can add foreign subtitles

whether they can add foreign subtitles

whether they can add foreign subtitles themselves and whether we have any plans

themselves and whether we have any plans

themselves and whether we have any plans to expand outside of North America right

to expand outside of North America right

to expand outside of North America right well we actually used to do some of our

well we actually used to do some of our

well we actually used to do some of our videos we used to voice over them in

videos we used to voice over them in

videos we used to voice over them in French since we’re located in Montreal

French since we’re located in Montreal

French since we’re located in Montreal it’s a little bit easier and a bit of

it’s a little bit easier and a bit of

it’s a little bit easier and a bit of Spanish so there is some international

Spanish so there is some international

Spanish so there is some international content there but it became such a it

content there but it became such a it

content there but it became such a it was a really like time consuming project

was a really like time consuming project

was a really like time consuming project and it

and it

and it just didn’t make sense for us at the

just didn’t make sense for us at the

just didn’t make sense for us at the time but to get the community involved

time but to get the community involved

time but to get the community involved would be a lot more helpful mm-hmm well

would be a lot more helpful mm-hmm well

would be a lot more helpful mm-hmm well yeah obviously as any North American

yeah obviously as any North American

yeah obviously as any North American based media company we tend to focus on

based media company we tend to focus on

based media company we tend to focus on English content and we just didn’t have

English content and we just didn’t have

English content and we just didn’t have the resources to get to dedicate to

the resources to get to dedicate to

the resources to get to dedicate to other languages but we’re pretty happy

other languages but we’re pretty happy

other languages but we’re pretty happy to announce that we are part of this

to announce that we are part of this

to announce that we are part of this YouTube based project now that they’re

YouTube based project now that they’re

YouTube based project now that they’re calling crowd captioning the crowd in

calling crowd captioning the crowd in

calling crowd captioning the crowd in this case being basically anyone who is

this case being basically anyone who is

this case being basically anyone who is watching YouTube videos YouTube wants it

watching YouTube videos YouTube wants it

watching YouTube videos YouTube wants it to be so that basically anyone who’s

to be so that basically anyone who’s

to be so that basically anyone who’s watching their videos can add foreign

watching their videos can add foreign

watching their videos can add foreign language subtitles anytime they want and

language subtitles anytime they want and

language subtitles anytime they want and for us we’re we want to use it as an

for us we’re we want to use it as an

for us we’re we want to use it as an indicator of which geographic regions we

indicator of which geographic regions we

indicator of which geographic regions we should expand into so if we roll out

should expand into so if we roll out

should expand into so if we roll out this project and we get a lot of Spanish

this project and we get a lot of Spanish

this project and we get a lot of Spanish subtitles for example it might be an

subtitles for example it might be an

subtitles for example it might be an indication that Latin America is the

indication that Latin America is the

indication that Latin America is the place that we need to expand our content

place that we need to expand our content

place that we need to expand our content whereas if you get a lot of Arabic then

whereas if you get a lot of Arabic then

whereas if you get a lot of Arabic then maybe the Middle East is the best place

maybe the Middle East is the best place

maybe the Middle East is the best place for us to start thinking about adding

for us to start thinking about adding

for us to start thinking about adding content cool and then you can tell me

content cool and then you can tell me

content cool and then you can tell me where I can visit and get recognized

where I can visit and get recognized

where I can visit and get recognized right exactly all over the world so for

right exactly all over the world so for

right exactly all over the world so for those who want to get involved what’s

those who want to get involved what’s

those who want to get involved what’s the first step well basically we’re

the first step well basically we’re

the first step well basically we’re looking for people that speak

looking for people that speak

looking for people that speak non-english languages who are a little

non-english languages who are a little

non-english languages who are a little web savvy they should probably be

web savvy they should probably be

web savvy they should probably be familiar with the YouTube platform how

familiar with the YouTube platform how

familiar with the YouTube platform how it works like uploading a video might be

it works like uploading a video might be

it works like uploading a video might be a good example if you can do that then

a good example if you can do that then

a good example if you can do that then you should you’d be able to do this it’s

you should you’d be able to do this it’s

you should you’d be able to do this it’s it’s not hard you know and so basically

it’s not hard you know and so basically

it’s not hard you know and so basically for WatchMojo right now anyone that

for WatchMojo right now anyone that

for WatchMojo right now anyone that wants to get involved can just email us

wants to get involved can just email us

wants to get involved can just email us at watch at watchmojo.com with crowd

at watch at watchmojo.com with crowd

at watch at watchmojo.com with crowd captioning project and the subject line

captioning project and the subject line

captioning project and the subject line and i’ll be able to help them out

and i’ll be able to help them out

and i’ll be able to help them out getting and started cool well that

getting and started cool well that

getting and started cool well that sounds like a fun way for mojo holics to

sounds like a fun way for mojo holics to

sounds like a fun way for mojo holics to kind of get involved in our content and

kind of get involved in our content and

kind of get involved in our content and to take our content international yes

to take our content international yes

to take our content international yes thanks very much Kenneth and tune in

thanks very much Kenneth and tune in

thanks very much Kenneth and tune in again next week when ash will be back

again next week when ash will be back

again next week when ash will be back with us answering some more business

with us answering some more business

with us answering some more business related questions see you guys

related questions see you guys

related questions see you guys thanks for watching watch mojo FAQ tune

thanks for watching watch mojo FAQ tune

thanks for watching watch mojo FAQ tune in again next week and tell us what you

in again next week and tell us what you

in again next week and tell us what you think

”

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