as project manager I’m leading teams towards different objectives and we are
towards different objectives and we are
towards different objectives and we are leading them towards scope time budget
leading them towards scope time budget
leading them towards scope time budget and quality and 90% of my job is
and quality and 90% of my job is
and quality and 90% of my job is communication and the world has changed
communication and the world has changed
communication and the world has changed really a lot compared to its say when I
really a lot compared to its say when I
really a lot compared to its say when I started 20 years ago and so that that
started 20 years ago and so that that
started 20 years ago and so that that what I would like to share with you
what I would like to share with you
what I would like to share with you tomorrow if maybe I can go to the next
tomorrow if maybe I can go to the next
tomorrow if maybe I can go to the next slide maybe doesn’t matter okay so 20
slide maybe doesn’t matter okay so 20
slide maybe doesn’t matter okay so 20 years ago when when I started to join
years ago when when I started to join
years ago when when I started to join the company it’s hard to believe for
the company it’s hard to believe for
the company it’s hard to believe for most of you in the room but maybe we
most of you in the room but maybe we
most of you in the room but maybe we have voice so we had fallen with wire
have voice so we had fallen with wire
have voice so we had fallen with wire and that was the main main tools that we
and that was the main main tools that we
and that was the main main tools that we were able to use and we also had paper
were able to use and we also had paper
were able to use and we also had paper so we could send reports and of course
so we could send reports and of course
so we could send reports and of course in your life you had books and a
in your life you had books and a
in your life you had books and a newspaper and nowadays the things have
newspaper and nowadays the things have
newspaper and nowadays the things have changed dramatically as you know we can
changed dramatically as you know we can
changed dramatically as you know we can use instant messaging we can we can text
use instant messaging we can we can text
use instant messaging we can we can text we can use internet we have social media
we can use internet we have social media
we can use internet we have social media we have the web we can do video
we have the web we can do video
we have the web we can do video conference and might be questioned for
conference and might be questioned for
conference and might be questioned for for you to share today is we will still
for you to share today is we will still
for you to share today is we will still be speaking to each other through all
be speaking to each other through all
be speaking to each other through all and basically what are the challenges
and basically what are the challenges
and basically what are the challenges what are the opportunities that bring
what are the opportunities that bring
what are the opportunities that bring all those new forms of communication
all those new forms of communication
all those new forms of communication that are available on today and I will
that are available on today and I will
that are available on today and I will explore three area of communication
explore three area of communication
explore three area of communication management
management
management the first one is content management so
the first one is content management so
the first one is content management so again I will go back in time 20 years
again I will go back in time 20 years
again I will go back in time 20 years ago as a project manager what will be
ago as a project manager what will be
ago as a project manager what will be the meeting looks like basically we were
the meeting looks like basically we were
the meeting looks like basically we were some people in the meeting room maybe we
some people in the meeting room maybe we
some people in the meeting room maybe we had someone over the phone and the
had someone over the phone and the
had someone over the phone and the meeting would take place we would share
meeting would take place we would share
meeting would take place we would share that use of
that use of
that use of of the project we would share the next
of the project we would share the next
of the project we would share the next steps and then I would go back to my
steps and then I would go back to my
steps and then I would go back to my office I would write a report I would
office I would write a report I would
office I would write a report I would print the report and the report will be
print the report and the report will be
print the report and the report will be report will be made to the people that
report will be made to the people that
report will be made to the people that attending the meeting of some of the
attending the meeting of some of the
attending the meeting of some of the other people that needed to be informed
other people that needed to be informed
other people that needed to be informed and that took about around 2 days and
and that took about around 2 days and
and that took about around 2 days and then okay a week pass and then we met
then okay a week pass and then we met
then okay a week pass and then we met again and so on nowadays it’s nothing
again and so on nowadays it’s nothing
again and so on nowadays it’s nothing like that nowadays I’m in the meeting
like that nowadays I’m in the meeting
like that nowadays I’m in the meeting room and then over the phone we have a
room and then over the phone we have a
room and then over the phone we have a video conference and I have colleagues
video conference and I have colleagues
video conference and I have colleagues that are in Finland in France in the US
that are in Finland in France in the US
that are in Finland in France in the US and I mean yet you know with a team of
and I mean yet you know with a team of
and I mean yet you know with a team of people and the same the meeting is not
people and the same the meeting is not
people and the same the meeting is not only about speaking even so we are
only about speaking even so we are
only about speaking even so we are speaking most of the path but I’m able
speaking most of the path but I’m able
speaking most of the path but I’m able to share my screen we go to share
to share my screen we go to share
to share my screen we go to share information someone have something to
information someone have something to
information someone have something to share we can we can you can can share
share we can we can you can can share
share we can we can you can can share what is on this computer and then when
what is on this computer and then when
what is on this computer and then when the meeting is over I just read my notes
the meeting is over I just read my notes
the meeting is over I just read my notes again 5-10 minutes and then that’s done
again 5-10 minutes and then that’s done
again 5-10 minutes and then that’s done everyone has the meeting minutes in
everyone has the meeting minutes in
everyone has the meeting minutes in their email so much faster
their email so much faster
their email so much faster a lot of more interaction and then we
a lot of more interaction and then we
a lot of more interaction and then we can communicate with experts that are
can communicate with experts that are
can communicate with experts that are all over the world and again during the
all over the world and again during the
all over the world and again during the week nothing to do with what it was
week nothing to do with what it was
week nothing to do with what it was before during the week few hours after
before during the week few hours after
before during the week few hours after the meeting people we start to interact
the meeting people we start to interact
the meeting people we start to interact we start to provide statutes about what
we start to provide statutes about what
we start to provide statutes about what has been going on since the last two or
has been going on since the last two or
has been going on since the last two or three hours and so on until the next
three hours and so on until the next
three hours and so on until the next week and we would have been able to go
week and we would have been able to go
week and we would have been able to go deeper and deeper into what’s going on
deeper and deeper into what’s going on
deeper and deeper into what’s going on so at first you would say that this is
so at first you would say that this is
so at first you would say that this is something wonderful and it is it will oh
something wonderful and it is it will oh
something wonderful and it is it will oh now to be project with experts which are
now to be project with experts which are
now to be project with experts which are as I say all over the world and we are
as I say all over the world and we are
as I say all over the world and we are able to share much more than just
able to share much more than just
able to share much more than just something by speaking so we go much much
something by speaking so we go much much
something by speaking so we go much much faster
faster
faster however the analyst is upfront that I
however the analyst is upfront that I
however the analyst is upfront that I would say we had to do it was a month
would say we had to do it was a month
would say we had to do it was a month before because we were really not
before because we were really not
before because we were really not to talk to each other during the week or
to talk to each other during the week or
to talk to each other during the week or at least share a lot during the week so
at least share a lot during the week so
at least share a lot during the week so we would really analyze them salt we
we would really analyze them salt we
we would really analyze them salt we would prepare much better and there will
would prepare much better and there will
would prepare much better and there will be less rework so nowadays something
be less rework so nowadays something
be less rework so nowadays something that is an interactive process that is
that is an interactive process that is
that is an interactive process that is of course about that is very interesting
of course about that is very interesting
of course about that is very interesting and allows to put to go faster
and allows to put to go faster
and allows to put to go faster it’s also sometimes slow as done because
it’s also sometimes slow as done because
it’s also sometimes slow as done because people know prepare less and then we
people know prepare less and then we
people know prepare less and then we interact we rework we change our mind
interact we rework we change our mind
interact we rework we change our mind many times so I think that part of the
many times so I think that part of the
many times so I think that part of the communication and the fact that now we
communication and the fact that now we
communication and the fact that now we have multiple possible interaction led
have multiple possible interaction led
have multiple possible interaction led us into it’s a less content and
us into it’s a less content and
us into it’s a less content and preparation so that’s something that I
preparation so that’s something that I
preparation so that’s something that I will has to bring on the table and
will has to bring on the table and
will has to bring on the table and explore about how those means of
explore about how those means of
explore about how those means of communication new form of communication
communication new form of communication
communication new form of communication has changed the way we are working so
has changed the way we are working so
has changed the way we are working so content management is the first one the
content management is the first one the
content management is the first one the second one is what we call stakeholders
second one is what we call stakeholders
second one is what we call stakeholders management so stakeholders management in
management so stakeholders management in
management so stakeholders management in CERN it’s the notion of all the people
CERN it’s the notion of all the people
CERN it’s the notion of all the people that interact in a project of course
that interact in a project of course
that interact in a project of course they are the team members of the project
they are the team members of the project
they are the team members of the project they are their leaders the manager
they are their leaders the manager
they are their leaders the manager around them they are the customer that
around them they are the customer that
around them they are the customer that we deliver the product or the teacher
we deliver the product or the teacher
we deliver the product or the teacher that you will deliver the project but
that you will deliver the project but
that you will deliver the project but they are also much more than that they
they are also much more than that they
they are also much more than that they are people that could interact whether
are people that could interact whether
are people that could interact whether you like it or you don’t like it and I
you like it or you don’t like it and I
you like it or you don’t like it and I like to take one example which is even
like to take one example which is even
like to take one example which is even older than 20 years because that’s a
older than 20 years because that’s a
older than 20 years because that’s a fairy tale that is 400 years old and
fairy tale that is 400 years old and
fairy tale that is 400 years old and that’s a Sleeping Beauty so if you
that’s a Sleeping Beauty so if you
that’s a Sleeping Beauty so if you remember Sleeping Beauty so what’s going
remember Sleeping Beauty so what’s going
remember Sleeping Beauty so what’s going on you have this Queen and the king and
on you have this Queen and the king and
on you have this Queen and the king and they are very happy they have a new baby
they are very happy they have a new baby
they are very happy they have a new baby girl and they are so excited they are
girl and they are so excited they are
girl and they are so excited they are having a battle and they invite
having a battle and they invite
having a battle and they invite different fairies and all the fairies
different fairies and all the fairies
different fairies and all the fairies come came the one that they invited and
come came the one that they invited and
come came the one that they invited and they start to provide you know
they start to provide you know
they start to provide you know good spell beauty kindness intelligence
good spell beauty kindness intelligence
good spell beauty kindness intelligence but then suddenly everyone fairy
but then suddenly everyone fairy
but then suddenly everyone fairy originally but that that was not invited
originally but that that was not invited
originally but that that was not invited she came and of course because she is
she came and of course because she is
she came and of course because she is upset she hasn’t been invited they
upset she hasn’t been invited they
upset she hasn’t been invited they everybody thought that she was dead
everybody thought that she was dead
everybody thought that she was dead and she was not and then she cast his
and she was not and then she cast his
and she was not and then she cast his evil spell that the girl would die okay
evil spell that the girl would die okay
evil spell that the girl would die okay that was a mitigation actually she was
that was a mitigation actually she was
that was a mitigation actually she was only sleeping why I think this is
only sleeping why I think this is
only sleeping why I think this is something very interesting fairy tale
something very interesting fairy tale
something very interesting fairy tale that we could use nowadays that we have
that we could use nowadays that we have
that we could use nowadays that we have to think when we communicate when we
to think when we communicate when we
to think when we communicate when we prepare something not only about the
prepare something not only about the
prepare something not only about the people we know and we want to address
people we know and we want to address
people we know and we want to address but all the people that will be impacted
but all the people that will be impacted
but all the people that will be impacted and if we think about using voice
and if we think about using voice
and if we think about using voice communication and communicate that’s a
communication and communicate that’s a
communication and communicate that’s a little bit easier to manage because it
little bit easier to manage because it
little bit easier to manage because it means you have people in front of you
means you have people in front of you
means you have people in front of you you can come you communicate with them
you can come you communicate with them
you can come you communicate with them you know where they where they are you
you know where they where they are you
you know where they where they are you know who they are but with the new forms
know who they are but with the new forms
know who they are but with the new forms of communication especially if you think
of communication especially if you think
of communication especially if you think about social media or the web you have
about social media or the web you have
about social media or the web you have many stakeholder that you don’t know and
many stakeholder that you don’t know and
many stakeholder that you don’t know and they are not always friendly and also
they are not always friendly and also
they are not always friendly and also you could without thinking about about
you could without thinking about about
you could without thinking about about it you could do something that is
it you could do something that is
it you could do something that is against what they believe and and you
against what they believe and and you
against what they believe and and you have to think about about that when you
have to think about about that when you
have to think about about that when you when you communicate so all your
when you communicate so all your
when you communicate so all your stakeholders the one you know and the
stakeholders the one you know and the
stakeholders the one you know and the one who don’t know and especially when
one who don’t know and especially when
one who don’t know and especially when you are not using again your voice
you are not using again your voice
you are not using again your voice because when you are the one in front of
because when you are the one in front of
because when you are the one in front of you are even an audience you can feel
you are even an audience you can feel
you are even an audience you can feel you know what’s going on you can see the
you know what’s going on you can see the
you know what’s going on you can see the emotion of the person when you use non
emotion of the person when you use non
emotion of the person when you use non voice communication if you send
voice communication if you send
voice communication if you send information through social media or
information through social media or
information through social media or Internet you don’t know as easily other
Internet you don’t know as easily other
Internet you don’t know as easily other the feedback and what they will feel
the feedback and what they will feel
the feedback and what they will feel about what what you are
about what what you are
about what what you are what you are saying or what you are
what you are saying or what you are
what you are saying or what you are communicating so think about the
communicating so think about the
communicating so think about the influence of the receiver think about
influence of the receiver think about
influence of the receiver think about the emotion that they might feel about
the emotion that they might feel about
the emotion that they might feel about your communication and especially again
your communication and especially again
your communication and especially again when you don’t use your voice ok the
when you don’t use your voice ok the
when you don’t use your voice ok the last point that an object were to
last point that an object were to
last point that an object were to address about how there are
address about how there are
address about how there are opportunities but challenges in the way
opportunities but challenges in the way
opportunities but challenges in the way communication has changed is about the
communication has changed is about the
communication has changed is about the volume of information ok that’s an
volume of information ok that’s an
volume of information ok that’s an obvious things that we all know we have
obvious things that we all know we have
obvious things that we all know we have a lot of more information that we could
a lot of more information that we could
a lot of more information that we could address or we could access so because of
address or we could access so because of
address or we could access so because of internet because over all of the social
internet because over all of the social
internet because over all of the social media and so on and the same in the
media and so on and the same in the
media and so on and the same in the professional environment we have much
professional environment we have much
professional environment we have much more information that we can use so one
more information that we can use so one
more information that we can use so one one way to manage all those source of
one way to manage all those source of
one way to manage all those source of information it’s it’s basically time so
information it’s it’s basically time so
information it’s it’s basically time so think about you know the time during the
think about you know the time during the
think about you know the time during the day during the week that you want to
day during the week that you want to
day during the week that you want to dedicate to a certain form of
dedicate to a certain form of
dedicate to a certain form of communication the internet and so on and
communication the internet and so on and
communication the internet and so on and dedicate those time and that’s something
dedicate those time and that’s something
dedicate those time and that’s something we see the same at work we we have a lot
we see the same at work we we have a lot
we see the same at work we we have a lot of interruption because of the mobile
of interruption because of the mobile
of interruption because of the mobile phone because of email because of the
phone because of email because of the
phone because of email because of the instant messaging and if we don’t know
instant messaging and if we don’t know
instant messaging and if we don’t know people make a strategy about how we
people make a strategy about how we
people make a strategy about how we manage miscommunication how we filter
manage miscommunication how we filter
manage miscommunication how we filter the communication that’s not something
the communication that’s not something
the communication that’s not something that is necessarily going to the right
that is necessarily going to the right
that is necessarily going to the right direction so make your content selection
direction so make your content selection
direction so make your content selection in time and as well as in the type of
in time and as well as in the type of
in time and as well as in the type of information so basically that’s
information so basically that’s
information so basically that’s something very obvious if you have a
something very obvious if you have a
something very obvious if you have a deadline you need to focus on this
deadline you need to focus on this
deadline you need to focus on this deadline now with all the new forms of
deadline now with all the new forms of
deadline now with all the new forms of communication we have a lot of
communication we have a lot of
communication we have a lot of interruption and that’s much more
interruption and that’s much more
interruption and that’s much more difficult to do and if I go back to my
difficult to do and if I go back to my
difficult to do and if I go back to my question which is who will still be
question which is who will still be
question which is who will still be speaking to each other or definitely we
speaking to each other or definitely we
speaking to each other or definitely we will because all the interaction
will because all the interaction
will because all the interaction come true human interaction that comes
come true human interaction that comes
come true human interaction that comes through the voice but we are doing much
through the voice but we are doing much
through the voice but we are doing much more and if we want to keep the same
more and if we want to keep the same
more and if we want to keep the same value of the communication that is brain
value of the communication that is brain
value of the communication that is brain by in the human interaction we have to
by in the human interaction we have to
by in the human interaction we have to think about taking the time and making
think about taking the time and making
think about taking the time and making this content selection that that will
this content selection that that will
this content selection that that will allow us still communicate better but
allow us still communicate better but
allow us still communicate better but differently that we use to communicate
differently that we use to communicate
differently that we use to communicate 20 years ago with all those means of
20 years ago with all those means of
20 years ago with all those means of communication so as a conclusion
communication so as a conclusion
communication so as a conclusion definitely voice is still there but we
definitely voice is still there but we
definitely voice is still there but we have much more than voice so this is we
have much more than voice so this is we
have much more than voice so this is we have some that we know and the one that
have some that we know and the one that
have some that we know and the one that I have already mentioned but we have
I have already mentioned but we have
I have already mentioned but we have much more to come we have sensor data
much more to come we have sensor data
much more to come we have sensor data coming around us we have virtual video
coming around us we have virtual video
coming around us we have virtual video and they are some technology that we
and they are some technology that we
and they are some technology that we haven’t even think about and that the
haven’t even think about and that the
haven’t even think about and that the definitive view is impact the way that
definitive view is impact the way that
definitive view is impact the way that we will communicate within each other
we will communicate within each other
we will communicate within each other I still think that voice will we take a
I still think that voice will we take a
I still think that voice will we take a limited part of that communication
limited part of that communication
limited part of that communication however we need to manage our content we
however we need to manage our content we
however we need to manage our content we need to manage the stakeholders who are
need to manage the stakeholders who are
need to manage the stakeholders who are the audience and we need to manage the
the audience and we need to manage the
the audience and we need to manage the information that at the time that we are
information that at the time that we are
information that at the time that we are spending with with all those forms of
spending with with all those forms of
spending with with all those forms of communication so as a conclusion manage
communication so as a conclusion manage
communication so as a conclusion manage your communication and take advantage of
your communication and take advantage of
your communication and take advantage of opportunity opportunities of all of
opportunity opportunities of all of
opportunity opportunities of all of those new means of communication
”
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