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Why we fail and how we stand up afterwards | Katherine Milkman | TEDxPenn


I’m not a doctor and I’m not cut out to

I’m not a doctor and I’m not cut out to be I’m a data loving social scientist

be I’m a data loving social scientist

be I’m a data loving social scientist and I try to solve problems that hit me

and I try to solve problems that hit me

and I try to solve problems that hit me hard it turns out that 40% of premature

hard it turns out that 40% of premature

hard it turns out that 40% of premature deaths in the u.s. are the result of

deaths in the u.s. are the result of

deaths in the u.s. are the result of behaviors that can be changed let me

behaviors that can be changed let me

behaviors that can be changed let me break that down if we could convince

break that down if we could convince

break that down if we could convince everyone to exercise regularly eat a

everyone to exercise regularly eat a

everyone to exercise regularly eat a healthy diet quit smoking and get

healthy diet quit smoking and get

healthy diet quit smoking and get recommended cancer screenings we could

recommended cancer screenings we could

recommended cancer screenings we could prevent 850,000 unnecessary premature

prevent 850,000 unnecessary premature

prevent 850,000 unnecessary premature deaths in the u.s. each year so how do

deaths in the u.s. each year so how do

deaths in the u.s. each year so how do we do that well that’s what I’m going to

we do that well that’s what I’m going to

we do that well that’s what I’m going to talk about today that’s what I study but

talk about today that’s what I study but

talk about today that’s what I study but I don’t want this to be a dry research

I don’t want this to be a dry research

I don’t want this to be a dry research talk so let’s have a little fun I want

talk so let’s have a little fun I want

talk so let’s have a little fun I want to start out by telling you about an

to start out by telling you about an

to start out by telling you about an idea for helping people like Liz Lemon

idea for helping people like Liz Lemon

idea for helping people like Liz Lemon the lead character on NBC’s former hit

the lead character on NBC’s former hit

the lead character on NBC’s former hit show 30 rock in case you aren’t familiar

show 30 rock in case you aren’t familiar

show 30 rock in case you aren’t familiar with Liz Lemon’s persona let me give you

with Liz Lemon’s persona let me give you

with Liz Lemon’s persona let me give you a quick profile

a quick profile

a quick profile she’s a 30-something exec who works too

she’s a 30-something exec who works too

she’s a 30-something exec who works too much exercise is too little and is

much exercise is too little and is

much exercise is too little and is generally a disaster when it comes to

generally a disaster when it comes to

generally a disaster when it comes to self-control I’d like to make two

self-control I’d like to make two

self-control I’d like to make two plausible assumptions about Liz first

plausible assumptions about Liz first

plausible assumptions about Liz first assume she wishes she exercised more but

assume she wishes she exercised more but

assume she wishes she exercised more but lacks the willpower and second assumes

lacks the willpower and second assumes

lacks the willpower and second assumes she has a thing for trashy novels but

she has a thing for trashy novels but

she has a thing for trashy novels but feels guilty wasting her time reading

feels guilty wasting her time reading

feels guilty wasting her time reading junk I’m gonna tell you about an idea

junk I’m gonna tell you about an idea

junk I’m gonna tell you about an idea for solving both of Liz’s problems that

for solving both of Liz’s problems that

for solving both of Liz’s problems that I call temptation bundling the idea is

I call temptation bundling the idea is

I call temptation bundling the idea is simple what if Liz only allowed herself

simple what if Liz only allowed herself

simple what if Liz only allowed herself to read trashy novels while exercising

to read trashy novels while exercising

to read trashy novels while exercising at the gym she’d stop wasting time at

at the gym she’d stop wasting time at

at the gym she’d stop wasting time at home on literary garbage and start

home on literary garbage and start

home on literary garbage and start craving trips to the gym to find out

craving trips to the gym to find out

craving trips to the gym to find out what happens next in her latest thriller

what happens next in her latest thriller

what happens next in her latest thriller not only that she’d enjoy her novel and

not only that she’d enjoy her novel and

not only that she’d enjoy her novel and her work out more combined she wouldn’t

her work out more combined she wouldn’t

her work out more combined she wouldn’t feel guilty reading the novel and time

feel guilty reading the novel and time

feel guilty reading the novel and time would fly at the gym now as important as

would fly at the gym now as important as

would fly at the gym now as important as it is to reduce waste of time and

it is to reduce waste of time and

it is to reduce waste of time and increase exercise temptation bundling

increase exercise temptation bundling

increase exercise temptation bundling can solve lots of other dual

can solve lots of other dual

can solve lots of other dual self-control problems as well for

self-control problems as well for

self-control problems as well for instance imagine you crave juicy

instance imagine you crave juicy

instance imagine you crave juicy hamburgers but you’re also watching your

hamburgers but you’re also watching your

hamburgers but you’re also watching your waistline and imagine you also have a

waistline and imagine you also have a

waistline and imagine you also have a difficult on Tilly who you know you

difficult on Tilly who you know you

difficult on Tilly who you know you should spend more time with but you

should spend more time with but you

should spend more time with but you don’t really want to what if you only

don’t really want to what if you only

don’t really want to what if you only allowed yourself to go to your favorite

allowed yourself to go to your favorite

allowed yourself to go to your favorite burger restaurant with aunt Tilly

burger restaurant with aunt Tilly

burger restaurant with aunt Tilly you’d eat fewer burgers when you should

you’d eat fewer burgers when you should

you’d eat fewer burgers when you should be dieting and you’d see more of aunt

be dieting and you’d see more of aunt

be dieting and you’d see more of aunt Tilly there are a few other examples I

Tilly there are a few other examples I

Tilly there are a few other examples I can give you of this for all the men in

can give you of this for all the men in

can give you of this for all the men in the audience

the audience

the audience you’ll particularly like this one

you’ll particularly like this one

you’ll particularly like this one imagine only allowing yourself to get a

imagine only allowing yourself to get a

imagine only allowing yourself to get a pedicure while catching up on old work

pedicure while catching up on old work

pedicure while catching up on old work emails or imagine only allowing yourself

emails or imagine only allowing yourself

emails or imagine only allowing yourself for everyone to listen your favorite

for everyone to listen your favorite

for everyone to listen your favorite podcast while catching up on household

podcast while catching up on household

podcast while catching up on household chores these are all examples of the

chores these are all examples of the

chores these are all examples of the ways that temptation bundling can help

ways that temptation bundling can help

ways that temptation bundling can help but of course a key question is the

but of course a key question is the

but of course a key question is the slide previews does it work to find out

slide previews does it work to find out

slide previews does it work to find out my collaborators and I ran an experiment

my collaborators and I ran an experiment

my collaborators and I ran an experiment we recruited participants from the

we recruited participants from the

we recruited participants from the university gym across the street Patrick

university gym across the street Patrick

university gym across the street Patrick Jim who owned iPods and wanted to

Jim who owned iPods and wanted to

Jim who owned iPods and wanted to exercise more and we randomly assign

exercise more and we randomly assign

exercise more and we randomly assign them to one of two experimental

them to one of two experimental

them to one of two experimental conditions partition participants who

conditions partition participants who

conditions partition participants who are assigned to our temptation bundling

are assigned to our temptation bundling

are assigned to our temptation bundling Group were given a loaned iPod preloaded

Group were given a loaned iPod preloaded

Group were given a loaned iPod preloaded with for tempting audio novels of their

with for tempting audio novels of their

with for tempting audio novels of their choice these are books that it’s really

choice these are books that it’s really

choice these are books that it’s really hard to put down once you get hooked

hard to put down once you get hooked

hard to put down once you get hooked like The Da Vinci The DaVinci Code in

like The Da Vinci The DaVinci Code in

like The Da Vinci The DaVinci Code in The Hunger Games we invited them to come

The Hunger Games we invited them to come

The Hunger Games we invited them to come to the gym and workout for 30 minutes

to the gym and workout for 30 minutes

to the gym and workout for 30 minutes while listening to the start of one of

while listening to the start of one of

while listening to the start of one of their novels and then we told them if

their novels and then we told them if

their novels and then we told them if they wanted to hear what happened next

they wanted to hear what happened next

they wanted to hear what happened next in their novel they’d have to come back

in their novel they’d have to come back

in their novel they’d have to come back to the gym where we would be holding

to the gym where we would be holding

to the gym where we would be holding their iPod in a locked monitored Locker

participants in our control group also

participants in our control group also completed a 30-minute workout at the

completed a 30-minute workout at the

completed a 30-minute workout at the start of our study they also were

start of our study they also were

start of our study they also were encouraged to exercise more but instead

encouraged to exercise more but instead

encouraged to exercise more but instead of receiving a loaned iPod we gave him

of receiving a loaned iPod we gave him

of receiving a loaned iPod we gave him an equally valued gift certificate to

an equally valued gift certificate to

an equally valued gift certificate to Barnes & Noble so the question is what

Barnes & Noble so the question is what

Barnes & Noble so the question is what happened well for the first 7 weeks of

happened well for the first 7 weeks of

happened well for the first 7 weeks of our study the temptation bundling group

our study the temptation bundling group

our study the temptation bundling group exercise significantly more than the

exercise significantly more than the

exercise significantly more than the control group which was great then Along

control group which was great then Along

control group which was great then Along Came Thanksgiving break the gym closed

Came Thanksgiving break the gym closed

Came Thanksgiving break the gym closed participants went home probably ate a

participants went home probably ate a

participants went home probably ate a lot of Turkey apparently forgot about

lot of Turkey apparently forgot about

lot of Turkey apparently forgot about novels and when they came back the

novels and when they came back the

novels and when they came back the effect was gone on the one hand this is

effect was gone on the one hand this is

effect was gone on the one hand this is neat because it means that wanting to

neat because it means that wanting to

neat because it means that wanting to find out what happens next in your novel

find out what happens next in your novel

find out what happens next in your novel is driving our effects because we know

is driving our effects because we know

is driving our effects because we know that forced cravings excuse me that

that forced cravings excuse me that

that forced cravings excuse me that cravings are best assists suppressed by

cravings are best assists suppressed by

cravings are best assists suppressed by for separation but it also means we have

for separation but it also means we have

for separation but it also means we have more work to do to make this behavior

more work to do to make this behavior

more work to do to make this behavior change stick alright we had one more

change stick alright we had one more

change stick alright we had one more question and that was a question that

question and that was a question that

question and that was a question that Liz Lemon’s profit-hungry boss Jack

Liz Lemon’s profit-hungry boss Jack

Liz Lemon’s profit-hungry boss Jack Donaghy depicted here would very likely

Donaghy depicted here would very likely

Donaghy depicted here would very likely ask and that was does anyone value

ask and that was does anyone value

ask and that was does anyone value temptation bundling or in other words

temptation bundling or in other words

temptation bundling or in other words would anyone pay for it to find out at

would anyone pay for it to find out at

would anyone pay for it to find out at the end of our study we invited

the end of our study we invited

the end of our study we invited participants to pay us for a new service

participants to pay us for a new service

participants to pay us for a new service we told them we’d be happy to lock their

we told them we’d be happy to lock their

we told them we’d be happy to lock their own iPods containing tempting content at

own iPods containing tempting content at

own iPods containing tempting content at the gym for a month so they could only

the gym for a month so they could only

the gym for a month so they could only access them when exercising in other

access them when exercising in other

access them when exercising in other words would people pay us to take away a

words would people pay us to take away a

words would people pay us to take away a possession they could otherwise use as

possession they could otherwise use as

possession they could otherwise use as they please so they could only access it

they please so they could only access it

they please so they could only access it under strict supervision amazingly more

under strict supervision amazingly more

under strict supervision amazingly more than 60 percent of participants eagerly

than 60 percent of participants eagerly

than 60 percent of participants eagerly signed up for this program suggesting

signed up for this program suggesting

signed up for this program suggesting there might be a real market for

there might be a real market for

there might be a real market for companies like Netflix let’s call it Jim

companies like Netflix let’s call it Jim

companies like Netflix let’s call it Jim flicks that let you set aside certain TV

flicks that let you set aside certain TV

flicks that let you set aside certain TV shows for Jim only access this could be

shows for Jim only access this could be

shows for Jim only access this could be helpful not only for people’s waste

helpful not only for people’s waste

helpful not only for people’s waste lines but also for Public Health much

lines but also for Public Health much

lines but also for Public Health much more broadly okay so I’ve told you about

more broadly okay so I’ve told you about

more broadly okay so I’ve told you about an insight we can use to promote

an insight we can use to promote

an insight we can use to promote physical activity and temptation

physical activity and temptation

physical activity and temptation bundling but I’ve also highlighted that

bundling but I’ve also highlighted that

bundling but I’ve also highlighted that a key challenge is figuring out how to

a key challenge is figuring out how to

a key challenge is figuring out how to change behavior for good I’ve done some

change behavior for good I’ve done some

change behavior for good I’ve done some other research on how to create habits

other research on how to create habits

other research on how to create habits that really stick and to describe that

that really stick and to describe that

that really stick and to describe that to you I want to ask you to imagine two

to you I want to ask you to imagine two

to you I want to ask you to imagine two people who both want to exercise more

people who both want to exercise more

people who both want to exercise more let’s say Liz Lemon and her eccentric

let’s say Liz Lemon and her eccentric

let’s say Liz Lemon and her eccentric colleague Jenna imagine that they both

colleague Jenna imagine that they both

colleague Jenna imagine that they both sign up for a month of sessions with a

sign up for a month of sessions with a

sign up for a month of sessions with a personal trainer at the gym in the hopes

personal trainer at the gym in the hopes

personal trainer at the gym in the hopes that after this month both created a

that after this month both created a

that after this month both created a lasting exercise habit

lasting exercise habit

lasting exercise habit imagine that arbitrarily they end up

imagine that arbitrarily they end up

imagine that arbitrarily they end up with trainers who have different

with trainers who have different

with trainers who have different philosophies gymnast trainer is all

philosophies gymnast trainer is all

philosophies gymnast trainer is all about routinization Jenna’s trainer

about routinization Jenna’s trainer

about routinization Jenna’s trainer asked Jenna when do you prefer to

asked Jenna when do you prefer to

asked Jenna when do you prefer to exercise in Genesis 7 a.m. her trainer

exercise in Genesis 7 a.m. her trainer

exercise in Genesis 7 a.m. her trainer says great we’ll meet at the gym three

says great we’ll meet at the gym three

says great we’ll meet at the gym three times a week at 7:00 a.m. for the next

times a week at 7:00 a.m. for the next

times a week at 7:00 a.m. for the next month and by the end of our sessions you

month and by the end of our sessions you

month and by the end of our sessions you will have a lasting exercise habit

will have a lasting exercise habit

will have a lasting exercise habit Liz’s trainer on the other hand thinks

Liz’s trainer on the other hand thinks

Liz’s trainer on the other hand thinks flexibility is key to habit formation

flexibility is key to habit formation

flexibility is key to habit formation she also asks Liz when she prefers to

she also asks Liz when she prefers to

she also asks Liz when she prefers to work out and Liz says 7:00 a.m. but

work out and Liz says 7:00 a.m. but

work out and Liz says 7:00 a.m. but Liz’s trainer says we’re gonna meet at

Liz’s trainer says we’re gonna meet at

Liz’s trainer says we’re gonna meet at different times on different days three

different times on different days three

different times on different days three times a week sometimes 7 a.m. but

times a week sometimes 7 a.m. but

times a week sometimes 7 a.m. but sometimes life will get in the way

sometimes life will get in the way

sometimes life will get in the way we’ll be flexible by the end of the

we’ll be flexible by the end of the

we’ll be flexible by the end of the month you will have built a lasting

month you will have built a lasting

month you will have built a lasting habit so the key question is this who is

habit so the key question is this who is

habit so the key question is this who is right which person will have a more

right which person will have a more

right which person will have a more lasting habit at the end of the month of

lasting habit at the end of the month of

lasting habit at the end of the month of sessions with a personal trainer will it

sessions with a personal trainer will it

sessions with a personal trainer will it be routine Jenna or flexible Liz I’ll

be routine Jenna or flexible Liz I’ll

be routine Jenna or flexible Liz I’ll let you noodle on that for a minute but

let you noodle on that for a minute but

let you noodle on that for a minute but let me tell you about why I thought that

let me tell you about why I thought that

let me tell you about why I thought that maybe routines would be effective I done

maybe routines would be effective I done

maybe routines would be effective I done some other research showing that when

some other research showing that when

some other research showing that when people make concrete plans it can help

people make concrete plans it can help

people make concrete plans it can help them with follow-through we studied this

them with follow-through we studied this

them with follow-through we studied this in one context where we are trying to

in one context where we are trying to

in one context where we are trying to get people to get flu shots we sent out

get people to get flu shots we sent out

get people to get flu shots we sent out different reminder mailings inviting

different reminder mailings inviting

different reminder mailings inviting people to come to a free on-site flu

people to come to a free on-site flu

people to come to a free on-site flu shot clinic at their workplace and some

shot clinic at their workplace and some

shot clinic at their workplace and some mailings were just that a reminder and

mailings were just that a reminder and

mailings were just that a reminder and others included a simple planning prompt

others included a simple planning prompt

others included a simple planning prompt a prompt to write down the date and time

a prompt to write down the date and time

a prompt to write down the date and time when you intended to get your flu shot

when you intended to get your flu shot

when you intended to get your flu shot now note that these were not appointment

now note that these were not appointment

now note that these were not appointment cards they’re just a prompt to write

cards they’re just a prompt to write

cards they’re just a prompt to write down the date and time the privacy of

down the date and time the privacy of

down the date and time the privacy of your own home but we thought that they

your own home but we thought that they

your own home but we thought that they might increase follow-through by getting

might increase follow-through by getting

might increase follow-through by getting people to think concretely about their

people to think concretely about their

people to think concretely about their plans embedding them more firmly in

plans embedding them more firmly in

plans embedding them more firmly in memory and associating a time cue with

memory and associating a time cue with

memory and associating a time cue with that call to action we found that they

that call to action we found that they

that call to action we found that they costlessly increased follow through on

costlessly increased follow through on

costlessly increased follow through on flu shots by four percentage points and

flu shots by four percentage points and

flu shots by four percentage points and in another study using a very similar

in another study using a very similar

in another study using a very similar design of reminders with thousands of

design of reminders with thousands of

design of reminders with thousands of patients who were overdue for

patients who were overdue for

patients who were overdue for colonoscopies we found that we could

colonoscopies we found that we could

colonoscopies we found that we could costlessly increase colonoscopy follow

costlessly increase colonoscopy follow

costlessly increase colonoscopy follow through rates significantly with these

through rates significantly with these

through rates significantly with these planning prompts okay so can we use

planning prompts okay so can we use

planning prompts okay so can we use these kinds of planning prompts to help

these kinds of planning prompts to help

these kinds of planning prompts to help people form lasting habits that’s the

people form lasting habits that’s the

people form lasting habits that’s the question I posed earlier when we were

question I posed earlier when we were

question I posed earlier when we were thinking about Liz Lemon and her

thinking about Liz Lemon and her

thinking about Liz Lemon and her eccentric colleague Jenna to find out

eccentric colleague Jenna to find out

eccentric colleague Jenna to find out the answer to this question we ran

the answer to this question we ran

the answer to this question we ran another study and this time we ran it at

another study and this time we ran it at

another study and this time we ran it at a fortune 500 company

a fortune 500 company

a fortune 500 company we recruited 2,500 employees who wanted

we recruited 2,500 employees who wanted

we recruited 2,500 employees who wanted to exercise more to join a four-week

to exercise more to join a four-week

to exercise more to join a four-week program everyone who signed up told us

program everyone who signed up told us

program everyone who signed up told us the two hour workout window when they

the two hour workout window when they

the two hour workout window when they prefer to go to the gym and we started

prefer to go to the gym and we started

prefer to go to the gym and we started sending them reminders 15 minutes before

sending them reminders 15 minutes before

sending them reminders 15 minutes before the start of that workout window here

the start of that workout window here

the start of that workout window here comes the science we randomly assigned

comes the science we randomly assigned

comes the science we randomly assigned these people to one of three

these people to one of three

these people to one of three experimental conditions participants in

experimental conditions participants in

experimental conditions participants in the first group the control group just

the first group the control group just

the first group the control group just got our reminders that was it

got our reminders that was it

got our reminders that was it participants in the second group got an

participants in the second group got an

participants in the second group got an experience that was based on Liz’s

experience that was based on Liz’s

experience that was based on Liz’s trainers flexible philosophy they were

trainers flexible philosophy they were

trainers flexible philosophy they were paid either three or seven dollars for

paid either three or seven dollars for

paid either three or seven dollars for exercising regardless of when they did

exercising regardless of when they did

exercising regardless of when they did it finally participants in our routine

it finally participants in our routine

it finally participants in our routine condition modeled on Jenna’s trainers

condition modeled on Jenna’s trainers

condition modeled on Jenna’s trainers philosophy were only paid three or seven

philosophy were only paid three or seven

philosophy were only paid three or seven dollars if they exercise at that planned

dollars if they exercise at that planned

dollars if they exercise at that planned time that they had told us at the start

time that they had told us at the start

time that they had told us at the start of the study so had this worked out well

of the study so had this worked out well

of the study so had this worked out well for the four weeks of the intervention

for the four weeks of the intervention

for the four weeks of the intervention period we found that the more we paid

period we found that the more we paid

period we found that the more we paid people to work out and the easier we

people to work out and the easier we

people to work out and the easier we made it to collect payments the more

made it to collect payments the more

made it to collect payments the more they exercised but that’s not

they exercised but that’s not

they exercised but that’s not interesting what we wanted to know was

interesting what we wanted to know was

interesting what we wanted to know was if we convinced two people to exercise

if we convinced two people to exercise

if we convinced two people to exercise about the same amount one always at the

about the same amount one always at the

about the same amount one always at the same time and the other at different

same time and the other at different

same time and the other at different times that varied who would form a more

times that varied who would form a more

times that varied who would form a more lasting habit after our four-week

lasting habit after our four-week

lasting habit after our four-week intervention and we can see that by

intervention and we can see that by

intervention and we can see that by zooming in on two groups in our study

zooming in on two groups in our study

zooming in on two groups in our study the group that we paid seven dollars to

the group that we paid seven dollars to

the group that we paid seven dollars to go to the gym always at the same time

go to the gym always at the same time

go to the gym always at the same time and the group we paid three dollars to

and the group we paid three dollars to

and the group we paid three dollars to go to the gym whenever they want it when

go to the gym whenever they want it when

go to the gym whenever they want it when we look to see who exercised more after

we look to see who exercised more after

we look to see who exercised more after our intervention period we were really

our intervention period we were really

our intervention period we were really surprised to find it was the flexible

surprised to find it was the flexible

surprised to find it was the flexible group you might be surprised to and you

group you might be surprised to and you

group you might be surprised to and you might be wondering why is that so were

might be wondering why is that so were

might be wondering why is that so were we so we looked at our data and here’s

we so we looked at our data and here’s

we so we looked at our data and here’s what we found it turns out that the

what we found it turns out that the

what we found it turns out that the routine folks like Jenna did in fact

routine folks like Jenna did in fact

routine folks like Jenna did in fact form a more robust habit around

form a more robust habit around

form a more robust habit around exercising at their planned time that

exercising at their planned time that

exercising at their planned time that lasted after the intervention but if

lasted after the intervention but if

lasted after the intervention but if they didn’t make it at their planned

they didn’t make it at their planned

they didn’t make it at their planned time they didn’t make it at all whereas

time they didn’t make it at all whereas

time they didn’t make it at all whereas the flexible folks like Liz they figured

the flexible folks like Liz they figured

the flexible folks like Liz they figured out what to do if something got in the

out what to do if something got in the

out what to do if something got in the way of their plans and they still went

way of their plans and they still went

way of their plans and they still went to the gym so what’s the takeaway

to the gym so what’s the takeaway

to the gym so what’s the takeaway well planning can help us with

well planning can help us with

well planning can help us with follow through but it seems to be really

follow through but it seems to be really

follow through but it seems to be really important to learn with to roll with the

important to learn with to roll with the

important to learn with to roll with the punches and be flexible when life gets

punches and be flexible when life gets

punches and be flexible when life gets in the way of your plans if you want to

in the way of your plans if you want to

in the way of your plans if you want to build a lasting habit okay at this point

build a lasting habit okay at this point

build a lasting habit okay at this point I’ve told you about a few strategies

I’ve told you about a few strategies

I’ve told you about a few strategies that we can use to improve health

that we can use to improve health

that we can use to improve health behaviors we’ve talked about temptation

behaviors we’ve talked about temptation

behaviors we’ve talked about temptation bundling we’ve talked about planning

bundling we’ve talked about planning

bundling we’ve talked about planning prompts for follow-through and we’ve

prompts for follow-through and we’ve

prompts for follow-through and we’ve talked about how we can help people form

talked about how we can help people form

talked about how we can help people form habits by encouraging them to engage in

habits by encouraging them to engage in

habits by encouraging them to engage in physical activity at routine times but

physical activity at routine times but

physical activity at routine times but rewarding them even if they do it out of

rewarding them even if they do it out of

rewarding them even if they do it out of out of sync with their schedules okay so

out of sync with their schedules okay so

out of sync with their schedules okay so I shared some of these ideas a few years

I shared some of these ideas a few years

I shared some of these ideas a few years ago at a large company and I got a great

ago at a large company and I got a great

ago at a large company and I got a great question from a manager who looked a lot

question from a manager who looked a lot

question from a manager who looked a lot like Liz Lemon’s boss Jack Donaghy he

like Liz Lemon’s boss Jack Donaghy he

like Liz Lemon’s boss Jack Donaghy he asked a great question that Jack might

asked a great question that Jack might

asked a great question that Jack might have asked to and he said alright I’m

have asked to and he said alright I’m

have asked to and he said alright I’m sold we should be using these strategies

sold we should be using these strategies

sold we should be using these strategies to get our employees to make healthier

to get our employees to make healthier

to get our employees to make healthier decisions but when should we use these

decisions but when should we use these

decisions but when should we use these strategies when is the right time well

strategies when is the right time well

strategies when is the right time well first answer that might have popped into

first answer that might have popped into

first answer that might have popped into your head might be the one that’s on the

your head might be the one that’s on the

your head might be the one that’s on the slide behind me maybe you thought of new

slide behind me maybe you thought of new

slide behind me maybe you thought of new years that’s what I thought of we all

years that’s what I thought of we all

years that’s what I thought of we all know that people redouble their efforts

know that people redouble their efforts

know that people redouble their efforts to achieve their goals at the start of a

to achieve their goals at the start of a

to achieve their goals at the start of a new year and in fact 40% of Americans

new year and in fact 40% of Americans

new year and in fact 40% of Americans including Liz Lemon make new year’s

including Liz Lemon make new year’s

including Liz Lemon make new year’s resolutions there are many reasons for

resolutions there are many reasons for

resolutions there are many reasons for this including a herd mentality my

this including a herd mentality my

this including a herd mentality my collaborators and I though have shown

collaborators and I though have shown

collaborators and I though have shown that at least part of what’s going on is

that at least part of what’s going on is

that at least part of what’s going on is that at the start of a new year we feel

that at the start of a new year we feel

that at the start of a new year we feel like we have a clean slate

like we have a clean slate

like we have a clean slate last year’s failings feel far behind us

last year’s failings feel far behind us

last year’s failings feel far behind us and we feel new improved and more

and we feel new improved and more

and we feel new improved and more capable than before it turns out that

capable than before it turns out that

capable than before it turns out that it’s not just at the start of a new year

it’s not just at the start of a new year

it’s not just at the start of a new year when we have those fresh start feelings

when we have those fresh start feelings

when we have those fresh start feelings we feel those fresh start feelings at

we feel those fresh start feelings at

we feel those fresh start feelings at the start of lots of new cycles like the

the start of lots of new cycles like the

the start of lots of new cycles like the beginning of a new week or a new month

beginning of a new week or a new month

beginning of a new week or a new month following holidays or following

following holidays or following

following holidays or following birthdays in one study we show that the

birthdays in one study we show that the

birthdays in one study we show that the very same undergraduates are much more

very same undergraduates are much more

very same undergraduates are much more likely to visit the gym at the beginning

likely to visit the gym at the beginning

likely to visit the gym at the beginning of a new week month year following

of a new week month year following

of a new week month year following holidays at the start of a new semester

holidays at the start of a new semester

holidays at the start of a new semester and following birthdays with the notable

and following birthdays with the notable

and following birthdays with the notable exception of 21st birthdays and I’ll let

exception of 21st birthdays and I’ll let

exception of 21st birthdays and I’ll let you speculate as to why that might be

you speculate as to why that might be

you speculate as to why that might be the case we see the very same patterns

the case we see the very same patterns

the case we see the very same patterns around fresh starts when we look at when

around fresh starts when we look at when

around fresh starts when we look at when it is that people search for the term

it is that people search for the term

it is that people search for the term diet

diet

diet on Google and we also see these patterns

on Google and we also see these patterns

on Google and we also see these patterns when we look at when it is that people

when we look at when it is that people

when we look at when it is that people create goals on a popular goal-setting

create goals on a popular goal-setting

create goals on a popular goal-setting website stick comm where you can put

website stick comm where you can put

website stick comm where you can put money on the line that you’ll forfeit if

money on the line that you’ll forfeit if

money on the line that you’ll forfeit if you fail to achieve your goals and these

you fail to achieve your goals and these

you fail to achieve your goals and these starts at fresh start these spikes at

starts at fresh start these spikes at

starts at fresh start these spikes at fresh start moments don’t just occur for

fresh start moments don’t just occur for

fresh start moments don’t just occur for health-related goals we see them when we

health-related goals we see them when we

health-related goals we see them when we look at goals around anything savings

look at goals around anything savings

look at goals around anything savings education and so on so this suggests

education and so on so this suggests

education and so on so this suggests that maybe we could use fresh starts to

that maybe we could use fresh starts to

that maybe we could use fresh starts to encourage good behavior to figure this

encourage good behavior to figure this

encourage good behavior to figure this out we actually moved outside of the

out we actually moved outside of the

out we actually moved outside of the domain of health and ran an experiment

domain of health and ran an experiment

domain of health and ran an experiment in savings to explain let’s imagine Liz

in savings to explain let’s imagine Liz

in savings to explain let’s imagine Liz turns thirty five and two months and

turns thirty five and two months and

turns thirty five and two months and isn’t saving for retirement it’s not

isn’t saving for retirement it’s not

isn’t saving for retirement it’s not such a large leap to take all right so

such a large leap to take all right so

such a large leap to take all right so would it be more effective to encourage

would it be more effective to encourage

would it be more effective to encourage her to start saving by inviting her to

her to start saving by inviting her to

her to start saving by inviting her to start saving now or after her next

start saving now or after her next

start saving now or after her next birthday or now or in two months we

birthday or now or in two months we

birthday or now or in two months we thought the first might be more

thought the first might be more

thought the first might be more effective because it highlights this

effective because it highlights this

effective because it highlights this upcoming Fresh Start and we tested this

upcoming Fresh Start and we tested this

upcoming Fresh Start and we tested this with about 2,000 employees who weren’t

with about 2,000 employees who weren’t

with about 2,000 employees who weren’t saving for retirement and had birthday’s

saving for retirement and had birthday’s

saving for retirement and had birthday’s coming up at all different points in

coming up at all different points in

coming up at all different points in time what we found is that that fresh

time what we found is that that fresh

time what we found is that that fresh start mailing increased savings rates

start mailing increased savings rates

start mailing increased savings rates significantly for the nine months of our

significantly for the nine months of our

significantly for the nine months of our follow-up period which was really

follow-up period which was really

follow-up period which was really exciting so this may be due to fresh

exciting so this may be due to fresh

exciting so this may be due to fresh starts or maybe it’s because of the

starts or maybe it’s because of the

starts or maybe it’s because of the salience of aging induced by reminding

salience of aging induced by reminding

salience of aging induced by reminding people about their birthdays but either

people about their birthdays but either

people about their birthdays but either way it suggests there’s real opportunity

way it suggests there’s real opportunity

way it suggests there’s real opportunity here to use fresh starts for good okay

here to use fresh starts for good okay

here to use fresh starts for good okay where does this all leave us well first

where does this all leave us well first

where does this all leave us well first of all we’re clearly inching closer to

of all we’re clearly inching closer to

of all we’re clearly inching closer to solving a problem of behavior change for

solving a problem of behavior change for

solving a problem of behavior change for good and now that you know about fresh

good and now that you know about fresh

good and now that you know about fresh starts you can look for the next one in

starts you can look for the next one in

starts you can look for the next one in your life and use it to motivate

your life and use it to motivate

your life and use it to motivate yourself to pursue whatever goal has

yourself to pursue whatever goal has

yourself to pursue whatever goal has been eluding you coupled with the other

been eluding you coupled with the other

been eluding you coupled with the other strategies I’ve told you about today you

strategies I’ve told you about today you

strategies I’ve told you about today you should feel well-prepared to get

should feel well-prepared to get

should feel well-prepared to get wherever it is you want to be but what I

wherever it is you want to be but what I

wherever it is you want to be but what I find really exciting about all of this

find really exciting about all of this

find really exciting about all of this work is that with ideas like these and

work is that with ideas like these and

work is that with ideas like these and there are many more where these come

there are many more where these come

there are many more where these come from if we can just disseminate them

from if we can just disseminate them

from if we can just disseminate them widely we actually have a shot at making

widely we actually have a shot at making

widely we actually have a shot at making a dent in the 40% of premature deaths

a dent in the 40% of premature deaths

a dent in the 40% of premature deaths each year that are a result of behaviors

each year that are a result of behaviors

each year that are a result of behaviors that can be changed and if we can do

that can be changed and if we can do

that can be changed and if we can do that then there will be fewer and fewer

that then there will be fewer and fewer

that then there will be fewer and fewer families like mine

families like mine

families like mine that face catastrophic losses and there

that face catastrophic losses and there

that face catastrophic losses and there will be more and more families like mine

will be more and more families like mine

will be more and more families like mine too that have happy endings more parents

too that have happy endings more parents

too that have happy endings more parents who live to become grandparents for me

who live to become grandparents for me

who live to become grandparents for me really that’s what this is all about

really that’s what this is all about

really that’s what this is all about thank you

thank you

thank you [Applause]

”

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