half a year ago when I was me
because of the love to new york
moved
there was of course a wonderful moment
in my life
but after a month or two, I had
a huge or d
suddenly you miss your family your friends you
work
a mother but see how you get one again
start building up a whole life and then that
feeling happened to me when I stood on it
roof of a very tall building
at a party the network is drill
behind party at a party and me
So there was no point at all and I stood
there with a piece of pizza in my hand
I do not like pizza at all
not all along so I decided
just walk away from the party noise
to the edge of the building for a moment
to enjoy the view
and I stood there and then I realized
me how much I love it
on the edge are a little wobble
to look for dangers
especially if I do not remember it all
know
I love high threatening depth
adrenaline
looking down make me sharp and
observant
and I come to the same thing again and again
in sight
everything is possible
I am at the helm myself
at the end of this drew know why
looking up high voltage
good for the future and success
your organization and why pizza there
an essential part of it
January 25, 2016 almost a year later
I find myself here on the steps of
the main building of the new york public
library
I look up
and I take in the marble colossus
I am at the junction of for the second
street and fifth avenue more mid-town
new york can not be
palace of the people and is a whole
appropriate nickname
because this building is accessible free of charge
For everyone we have inside and
up those stairs
gives a royal feeling who is there
I may have seen the hands once
ma’am, you have never been on your own
hand sini
was a time I suffer a personal
round
then you can only keep one and I give now
a kind of narrative
tour I look around me and I see
the two
marble lions guarding the entrance
patients and for the test
and I go in and I see app store
denotes the rose main breathing known
the film
think of ghostbusters the day after
tomorrow
sex and the city but this building
is especially known for its special
collection in the you manage doctor and
social sciences
there is a handwritten version of the
declaration of independence
by Thomas Jefferson handwritten there
there are manuscripts of virginia
woolf and
gutenberg Bible from about 1450
to open a letter from charles dickens
even the real winnie the pooh and are
friends live there and this is only
one of the more than 90 locations unique
because four of those locations are
internationally renowned research
library there more than 3,000
employees more than 18 million physical
visitors each year more than 53 million
items in the collection a budget for
2017 of 325 million by this is one
impressive leadership
knowledge institute
intimidate because I stand up there
the stairs and I know I know he is him
not so much from libraries
but it is my first day here
my new job as management
developer
how exciting and exciting to be here
you versus you my lack
publicly admitted knowledge
then you can still contribute and
I will be later
discuss how that works and I did
once grew up in the library
sint-oedenrode or roy may I say here
but I had a chronic lack of it
libraries discipline
I would call them so lost passes
books too late
false complaints are sent to the desk
was not made for it
so I left and when I went to new
york then I did not think so
right away so well first become a member
of the library let alone that I have one
ideal job would find in one of the
first weeks
I visited the hudson park library and
here you can see how our library and
spread across three desks
is an island manhattan and from the
bronx
but I visited a zipper and park library
in the west village
and I was amazed at how busy it was
no chair no computer unknown
adults work on computers
homeless people read the newspaper
young people make their homework or play
minecraft on a telephone clare was then
went everything I walk up to the
first floor and then I see 100
toddlers
with their caretakers singing along loudly
with storytime
the librarian option guitar a
pop star
handsome guy also jenny’s swoon
no wonder it is so busy and so
that is just one of many
stories that can tell you the new
yorkse
practice also illustrate how
behind the scenes
hobby more than 3000 employees
contribute to the budget
by doing them efficacy so that letter
to write to the city for more money
get inside
how team of professional frunt frezers
receives a portion of a budget
by private donations from it
business or individuals
how our marketing department is running
to strengthen our brand and how one
department special events
spaces rented in that main building
exclusive events weddings
company parties always outside public
hours not to no budget
library and went impact
that realization is deeply penetrated is good
between the ears but we are there
ultimately to encourage learning
to promote knowledge and communities
amplifier is nice to have one every day
to be able to contribute
exciting because in the conversations I have
have with the managers and drivers
we talk about how we can do that better
to do
and we are regularly at the
edge of the abyss
because a lot depends on us
their comparison of library
yields
between Finland South Korea
the united states and the netherlands late
see that Dutch on almost all
areas studied have the least benefits
to experience
and then you can think of
areas like help in finding
work
help with self-study cultural
activities
public debate
american libraries that stand out
he almost all surfaces above the rest
I am careful with this kind
comparisons because there is not much
research
available and positioning the
history
the social infrastructure
all differ enormously
mountain country
libraries world I am going to contend with
the same kind of problems and challenges
and they deal with it in their own way
they can be mixed up
inspire and successes of others
local to be keyser in new york
library much more interwoven in it
social cultural life than in the Netherlands
Americans who are terrible
proud of the role that the library
plays in their lives but especially in the
society you offer the library offers people
opportunities all people equal opportunities
that idea is deeply penetrated into the
American culture with the library
you can change society as I do
in the america at a party and
someone asks me what kind of work I do
then I tell you about it proudly and proudly
then comes my interlocutor who is coming
back with words like freedom
equality democracy
so americans who see the big picture
when I’m at a party in the Netherlands
tell the same conversation then ask
the Dutchman happened
still Tuesday night
do you think you ‘ll have another one in ten years’ time?
Job did that in other words you think
that there is still a library we are
have internet anyway we have that
books
i booked four-wheelers I hope and I know
not the injustice but I hope the
public library in the netherlands
something does to that kind of restrictive
to approach imaging because here too
is certainly very great need at this time
to libraries
the government and the media have
difficulty in establishing the facts
and in the gigantic tech organizations
that make up the service on the internet and
our knowledge manage our data and
make available
play commercial interests only one
decisive role the beat that states knowledge
in an unconditional way
available who likes and who has the
quality of knowledge and that makes it
party skin that knowledge is available on
an impartial way to everyone
So I learned a condition in
america and for goods for democracy
that is irrefutably important
maybe a row of Dutch people would take that
too much for love
two things about the Netherlands is the Netherlands
a leading knowledge economy and the
access to the right knowledge is always
more important for finding work
retaining work and for it
develop for work
nevertheless, research by the
royal library has the
library in the Netherlands there barely
influence missed opportunity
missed opportunity for careers
missed opportunity for business
missed opportunity for the economy
second thing about the Netherlands is the Netherlands
a venture capital company becomes one
venture capital of citizens
is increasingly expected to be
stand up for their own interest which is
not for everyone
it’s the library
that can fully support if
collective provision
the number of locations physically to be visited
in the Netherlands has been in the past decades
over the past twenty years drastically
and then it’s about
branches service points
mini service points collection points
and library bus stops and one
establishment that is the location of the
biggest order that counts as already
establishment
if those 15 hours per week come 15
I do not know how busy you are
should my net fit in your calendar or you
can use the library and
local example
it is already from roy in sint-oedenrode
since 1232 on Friday morning market
then the people come to the center
I warmly recommend you but the
library that is close to large
frustration of all those directly involved
and then I read in the end of the daily newspaper
recently that he might change in
coming
let it be so
but then people just want to go to those
they do have needs can
important but people have to
eventually Yes
also make use of and that is
obviously a problem of library
a challenge for library there
worldwide how do you get the people here
The biggest advantages have
inside because they do not come to
stay at home who often make it
least use of
think of people who can not read and
write
people who do not speak the language people
who have trouble finding
work
people who are digitally illiterate
big problem
but those people can not be blamed
it is the task and the
responsibility of managers and
directors of libraries
the Netherlands just to make the offer better
to vote on the question
and also to enable people to
make use of the facilities
if the offer would be attractive
then we were all in it
queue
because we have gold with libraries
hands
we can use the netherlands with libraries
our society can change that I can
that can develop into one
society in which
inspiration actually ideas imagination a
play a dominant role
for ongoing tedx conference
have gone through time
I think it’s great and people think
sometimes too expensive
where do we not get the money from
to make
the idealistic I have learned in new
york that library is nothing
need to go to pull this kind of
cynicism
libraries in the Netherlands that need to be on
the edge that has to stand the bar
raise higher that should not be afraid
to lose it but anyway
this is a photo of red givens is one
of my heroes skin the world of the
organization development and that man
Then mailer has great ideas
and we use that in the now
at both hours public library to the
to develop and to organize
directors and managers
develop ideas and
are very applicable
proved confident in the library I think
also in others in other organizations and
the ideas that actually help to your
organization to the edge of the abyss
to push and finally I go three tips
how you can do that
self tip 1
order a pizza
his famous example from the
history of the work of red
hits that the us army gave up
moment in the sessions had high ranking
people and are trying a big one
problem
they asked the pizza deliverer you want with
join us and that pizza delivery person
eventually opened such a great one
new questions put that group on total
in a totally different way to it
to think
and that eventually led to one
breakthrough in solving it
problem so that is a tip
outsiders
in those conversations where you have problems
tries to solve and that
outsiders see how we mix
to know what it is about but as the
love exciting huh is not there yet
at the edge of the abyss
if I want to do that well when you are up
want to ask a good way
by outsiders
then you will first have to go publicly
indicate that you have a lack of knowledge
tip 2 splits other
your problems in the stomach I so delicious
they sounded in common
drivers and managers who try
usually
solve problems before they reach the
really influence the work floor
Do not stop problems with that
among the people in your organization who
have the greatest decisiveness and with that
I aim at the employees that daily
to give hands and feet to the
assignments you have formulated
give librarians the space themselves
find solutions to problems that
solutions houses try to learn
to pull out and then succeed and
apply more widely the future
libraries in the Netherlands and the success
libraries in the Netherlands do not depend
depend on the contribution of experts or
individual but the future of
libraries that depend on the
cross pollination and
capabilities of the collective
tip 3
look for high voltage
and you do not have to look far for that
you can act as a manager or manager
find a library close to home
just start the conversation with one
colleagues and try again
really agree to be really agree
about your ambitions and how
ambitions can be achieved
you will be there for your assumptions and
interpretations and interests differ
have to step
that’s tricky talks on it
sharpest of the cut
you get there take off
I do not know when you get out then put
much higher in skyscraper high
change the Netherlands has guts
[Applause]
”
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