how do you measure success and this is a question that I have asked hundreds of
question that I have asked hundreds of
question that I have asked hundreds of times to individuals and as well as to
times to individuals and as well as to
times to individuals and as well as to firms that are looking to add value and
firms that are looking to add value and
firms that are looking to add value and quite frankly it’s a question that I
quite frankly it’s a question that I
quite frankly it’s a question that I truly like to ask police chiefs across
truly like to ask police chiefs across
truly like to ask police chiefs across the country and in asking that question
the country and in asking that question
the country and in asking that question my expectation and the answer would be
my expectation and the answer would be
my expectation and the answer would be would be something around crime rate it
would be something around crime rate it
would be something around crime rate it might be around clearance rates it could
might be around clearance rates it could
might be around clearance rates it could you know could be around use of force
you know could be around use of force
you know could be around use of force data but imagine if you would that I
data but imagine if you would that I
data but imagine if you would that I asked that question and after I heard
asked that question and after I heard
asked that question and after I heard the answer back let’s take the
the answer back let’s take the
the answer back let’s take the Pittsburgh Bureau Police for instance
Pittsburgh Bureau Police for instance
Pittsburgh Bureau Police for instance and I said well I’ve been thinking about
and I said well I’ve been thinking about
and I said well I’ve been thinking about this a little bit perhaps you should be
this a little bit perhaps you should be
this a little bit perhaps you should be thinking about measuring success like a
thinking about measuring success like a
thinking about measuring success like a grocery store now there probably be a
grocery store now there probably be a
grocery store now there probably be a little pause look at the watch clearing
little pause look at the watch clearing
little pause look at the watch clearing of throat hurting of eyes you know this
of throat hurting of eyes you know this
of throat hurting of eyes you know this guy has truly lost it but I’m saying
guy has truly lost it but I’m saying
guy has truly lost it but I’m saying think about something you are the
think about something you are the
think about something you are the president of a grocery store chain in
president of a grocery store chain in
president of a grocery store chain in which you have grocery stores all throw
which you have grocery stores all throw
which you have grocery stores all throw out that let’s say the Pittsburgh area
out that let’s say the Pittsburgh area
out that let’s say the Pittsburgh area and what you choose to do is part of
and what you choose to do is part of
and what you choose to do is part of your value creation as far as your
your value creation as far as your
your value creation as far as your strict part of your strategy is to have
strict part of your strategy is to have
strict part of your strategy is to have the same items in every single grocery
the same items in every single grocery
the same items in every single grocery store everyone would look just like this
store everyone would look just like this
store everyone would look just like this you would tout your low prices your Y
you would tout your low prices your Y
you would tout your low prices your Y Diles good lighting cleanliness easy
Diles good lighting cleanliness easy
Diles good lighting cleanliness easy parking but your customers would come to
parking but your customers would come to
parking but your customers would come to you and what they would say is well you
you and what they would say is well you
you and what they would say is well you know I’d like to have these different
know I’d like to have these different
know I’d like to have these different things inside the store it’s not meeting
things inside the store it’s not meeting
things inside the store it’s not meeting the needs that I have and when they
the needs that I have and when they
the needs that I have and when they would come and talk to you say well yeah
would come and talk to you say well yeah
would come and talk to you say well yeah but we have low prices and we have wide
but we have low prices and we have wide
but we have low prices and we have wide aisles and good lighting
but you weren’t meeting the demographics
but you weren’t meeting the demographics of what was happening in each of the
of what was happening in each of the
of what was happening in each of the neighborhoods and therein lies the
neighborhoods and therein lies the
neighborhoods and therein lies the problem we’re not listening to our
problem we’re not listening to our
problem we’re not listening to our customer base and pretty soon if within
customer base and pretty soon if within
customer base and pretty soon if within your grocery store you would start to
your grocery store you would start to
your grocery store you would start to lose customers to your competitors the
lose customers to your competitors the
lose customers to your competitors the first time I learned the lesson about
first time I learned the lesson about
first time I learned the lesson about what this could mean was in the late 90s
what this could mean was in the late 90s
what this could mean was in the late 90s I was assigned to be the commander of
I was assigned to be the commander of
I was assigned to be the commander of the zone
the zone
the zone two precinct in the Hill District and at
two precinct in the Hill District and at
two precinct in the Hill District and at the time the focal point was Center
the time the focal point was Center
the time the focal point was Center occur Patrick this is present-day center
occur Patrick this is present-day center
occur Patrick this is present-day center core Patrick nice bike stand the library
core Patrick nice bike stand the library
core Patrick nice bike stand the library in the background a bank you know
in the background a bank you know
in the background a bank you know typical neighborhood in the city of
typical neighborhood in the city of
typical neighborhood in the city of Pittsburgh what I will tell you is it
Pittsburgh what I will tell you is it
Pittsburgh what I will tell you is it was a very different place in the late
was a very different place in the late
was a very different place in the late 90s in fact some of you might be very
90s in fact some of you might be very
90s in fact some of you might be very surprised to know that in the late 90s
surprised to know that in the late 90s
surprised to know that in the late 90s and for a number of years before that
and for a number of years before that
and for a number of years before that this seemingly serene scene was
this seemingly serene scene was
this seemingly serene scene was inhabited and was the largest open-air
inhabited and was the largest open-air
inhabited and was the largest open-air drug market in the city of Pittsburgh
drug market in the city of Pittsburgh
drug market in the city of Pittsburgh three or four hundred open-air drug
three or four hundred open-air drug
three or four hundred open-air drug deals would happen across this corner on
deals would happen across this corner on
deals would happen across this corner on any given day and as a police agency
any given day and as a police agency
any given day and as a police agency what we were doing was going through and
what we were doing was going through and
what we were doing was going through and just pure enforcement arrest after
just pure enforcement arrest after
just pure enforcement arrest after arrest after arrest and so the community
arrest after arrest and so the community
arrest after arrest and so the community wanted it to look like this but it was
wanted it to look like this but it was
wanted it to look like this but it was far different and we were just and every
far different and we were just and every
far different and we were just and every time they would come up and ask us we
time they would come up and ask us we
time they would come up and ask us we would say but we’re making more arrests
would say but we’re making more arrests
would say but we’re making more arrests in my first aha moment when doing this
in my first aha moment when doing this
in my first aha moment when doing this was I met I went into City Council was a
was I met I went into City Council was a
was I met I went into City Council was a yearly a yearly piece that we had to do
yearly a yearly piece that we had to do
yearly a yearly piece that we had to do and as I walked into City Council and I
and as I walked into City Council and I
and as I walked into City Council and I sat down I was the new commander I did
sat down I was the new commander I did
sat down I was the new commander I did what my predecessors did I opened my
what my predecessors did I opened my
what my predecessors did I opened my file folder up they said how are you
file folder up they said how are you
file folder up they said how are you doing and I said last year at senator
doing and I said last year at senator
doing and I said last year at senator Corps Patrick we made X amount arrests
Corps Patrick we made X amount arrests
Corps Patrick we made X amount arrests which is a 10% increase over last year
which is a 10% increase over last year
which is a 10% increase over last year sat back accolades please come tell me
sat back accolades please come tell me
sat back accolades please come tell me what a great job I’m doing Saladin was a
what a great job I’m doing Saladin was a
what a great job I’m doing Saladin was a city council member at the time he
city council member at the time he
city council member at the time he looked me right across the I can still I
looked me right across the I can still I
looked me right across the I can still I can still remember this moment he said
can still remember this moment he said
can still remember this moment he said so what what are you doing to solve the
so what what are you doing to solve the
so what what are you doing to solve the problem I was crestfallen don’t you see
problem I was crestfallen don’t you see
problem I was crestfallen don’t you see what I’m doing here
what I’m doing here
what I’m doing here I’m working so hard I’m making these
I’m working so hard I’m making these
I’m working so hard I’m making these arrests but it was a wake-up moment for
arrests but it was a wake-up moment for
arrests but it was a wake-up moment for me and what we decided to do is work
me and what we decided to do is work
me and what we decided to do is work together over an 18-month period of time
together over an 18-month period of time
together over an 18-month period of time we changed the way we measured success I
we changed the way we measured success I
we changed the way we measured success I didn’t know even when I didn’t know then
didn’t know even when I didn’t know then
didn’t know even when I didn’t know then we closed bars we put down abandoned
we closed bars we put down abandoned
we closed bars we put down abandoned houses we’ve changed traffic patterns
houses we’ve changed traffic patterns
houses we’ve changed traffic patterns and the really cool thing was I want
and the really cool thing was I want
and the really cool thing was I want we solved the drug problem but all the
we solved the drug problem but all the
we solved the drug problem but all the ancillary crimes are resolved that the
ancillary crimes are resolved that the
ancillary crimes are resolved that the homicides the robberies threw salts that
homicides the robberies threw salts that
homicides the robberies threw salts that were happening in this area went away is
were happening in this area went away is
were happening in this area went away is the open-air drug dealing went away one
the open-air drug dealing went away one
the open-air drug dealing went away one of my look looking to fast one of my
regrets is that that kind of thinking
regrets is that that kind of thinking never held on because today if you ask
never held on because today if you ask
never held on because today if you ask about a police agency where they measure
about a police agency where they measure
about a police agency where they measure success they’re gonna tell you part one
success they’re gonna tell you part one
success they’re gonna tell you part one crimes and this is it folks when you
crimes and this is it folks when you
crimes and this is it folks when you hear crimes gone up or down these are
hear crimes gone up or down these are
hear crimes gone up or down these are the eight crimes that they’re talking
the eight crimes that they’re talking
the eight crimes that they’re talking about so I want you to think about you
about so I want you to think about you
about so I want you to think about you you’re in a community meeting beset by
you’re in a community meeting beset by
you’re in a community meeting beset by violence by graffiti drugs prostitution
violence by graffiti drugs prostitution
violence by graffiti drugs prostitution you pick what’s happening in your
you pick what’s happening in your
you pick what’s happening in your community at any given time you have a
community at any given time you have a
community at any given time you have a police executive come walking in you
police executive come walking in you
police executive come walking in you have an elected official come walking in
have an elected official come walking in
have an elected official come walking in and what they tell you is is that you
and what they tell you is is that you
and what they tell you is is that you start to complain about what the issues
start to complain about what the issues
start to complain about what the issues are happening and what you say is but
are happening and what you say is but
are happening and what you say is but part one crimes are down 5% we’re back
part one crimes are down 5% we’re back
part one crimes are down 5% we’re back to our grocery store we’re telling you
to our grocery store we’re telling you
to our grocery store we’re telling you what we think is important and one of
what we think is important and one of
what we think is important and one of the reasons why we got stuck in this is
the reasons why we got stuck in this is
the reasons why we got stuck in this is because my performance evaluations were
because my performance evaluations were
because my performance evaluations were rated on this and it still happens to
rated on this and it still happens to
rated on this and it still happens to this day so what do we do about it
mark moore is a professor at the Harvard
mark moore is a professor at the Harvard the Harvard Kennedy School of Government
the Harvard Kennedy School of Government
the Harvard Kennedy School of Government I had the very good fortune of taking a
I had the very good fortune of taking a
I had the very good fortune of taking a class there an executive training
class there an executive training
class there an executive training session several years ago mark came upon
session several years ago mark came upon
session several years ago mark came upon two very simple and elegant thoughts
two very simple and elegant thoughts
two very simple and elegant thoughts that I thought were you know stuck with
that I thought were you know stuck with
that I thought were you know stuck with me to this day number one a police
me to this day number one a police
me to this day number one a police agencies primary function is not to
agencies primary function is not to
agencies primary function is not to reduce crime it’s to reduce fear think
reduce crime it’s to reduce fear think
reduce crime it’s to reduce fear think about that and remember that for a
about that and remember that for a
about that and remember that for a minute the second thing is mark was
minute the second thing is mark was
minute the second thing is mark was advocating measuring results differently
advocating measuring results differently
advocating measuring results differently and how communities interacted and it’s
and how communities interacted and it’s
and how communities interacted and it’s been very tough to get traction around
been very tough to get traction around
been very tough to get traction around and I can always see how these two
and I can always see how these two
and I can always see how these two things began to merge together but I
things began to merge together but I
things began to merge together but I couldn’t quite figure out how we wanted
couldn’t quite figure out how we wanted
couldn’t quite figure out how we wanted to do it but I want you to think a
to do it but I want you to think a
to do it but I want you to think a minute about this whole concept of fear
minute about this whole concept of fear
minute about this whole concept of fear and how it relates to community impact
and how it relates to community impact
and how it relates to community impact because if I show this photo to
because if I show this photo to
because if I show this photo to individual and I said you’re walking
individual and I said you’re walking
individual and I said you’re walking down the street and you see these four
down the street and you see these four
down the street and you see these four officers approaching you how are you
officers approaching you how are you
officers approaching you how are you gonna feel there are gonna be some
gonna feel there are gonna be some
gonna feel there are gonna be some people that say I heard a couple
people that say I heard a couple
people that say I heard a couple Snickers in the guardian’s some people
Snickers in the guardian’s some people
Snickers in the guardian’s some people are gonna say well I feel safe I feel
are gonna say well I feel safe I feel
are gonna say well I feel safe I feel good I know that you know for that time
good I know that you know for that time
good I know that you know for that time being I’m okay you’re gonna have a large
being I’m okay you’re gonna have a large
being I’m okay you’re gonna have a large majority that say listen that makes me
majority that say listen that makes me
majority that say listen that makes me fearful and it’s something that police
fearful and it’s something that police
fearful and it’s something that police agencies have to recognize that fear of
agencies have to recognize that fear of
agencies have to recognize that fear of fear of the police is actually worse
fear of the police is actually worse
fear of the police is actually worse than fear of the criminals that are int
than fear of the criminals that are int
than fear of the criminals that are int there or there and it’s a problem that
there or there and it’s a problem that
there or there and it’s a problem that we have to confront and we have to face
we have to confront and we have to face
we have to confront and we have to face so my Eureka moment then starts as I’m
so my Eureka moment then starts as I’m
so my Eureka moment then starts as I’m asked to put together and I’m asked to
asked to put together and I’m asked to
asked to put together and I’m asked to work with a consulting group with a
work with a consulting group with a
work with a consulting group with a major city police department we started
major city police department we started
major city police department we started talking about some of these issues and
talking about some of these issues and
talking about some of these issues and since everything in business can be so
since everything in business can be so
since everything in business can be so fine have any business students and
fine have any business students and
fine have any business students and anything in business can be solved by a
anything in business can be solved by a
anything in business can be solved by a two by two we came up with a 2×2 and
two by two we came up with a 2×2 and
two by two we came up with a 2×2 and this is it on the x-axis is crime rate
this is it on the x-axis is crime rate
this is it on the x-axis is crime rate from low to high community satisfaction
from low to high community satisfaction
from low to high community satisfaction low to high and then we put into these
low to high and then we put into these
low to high and then we put into these quadrants best practice upper-left and
quadrants best practice upper-left and
quadrants best practice upper-left and what this is is a community with a low
what this is is a community with a low
what this is is a community with a low crime rate high community engagement
crime rate high community engagement
crime rate high community engagement they’re working together to effectively
they’re working together to effectively
they’re working together to effectively solve their problems lower-left we need
solve their problems lower-left we need
solve their problems lower-left we need educate and engage I’m gonna I want you
educate and engage I’m gonna I want you
educate and engage I’m gonna I want you to remember this quadrant four seconds
to remember this quadrant four seconds
to remember this quadrant four seconds I’m going to tell you a little bit about
I’m going to tell you a little bit about
I’m going to tell you a little bit about a story where this could actually be
a story where this could actually be
a story where this could actually be problematic you have a low crime rate
problematic you have a low crime rate
problematic you have a low crime rate that you have low community satisfaction
that you have low community satisfaction
that you have low community satisfaction it’s actually truly a danger area
it’s actually truly a danger area
it’s actually truly a danger area because you might have things that are
because you might have things that are
because you might have things that are happening underneath in which people
happening underneath in which people
happening underneath in which people aren’t people why they’re not feeling
aren’t people why they’re not feeling
aren’t people why they’re not feeling engaged
engaged
engaged upper right high community engagement
upper right high community engagement
upper right high community engagement high crime rate what a better place to
high crime rate what a better place to
high crime rate what a better place to experiment and innovate you have a group
experiment and innovate you have a group
experiment and innovate you have a group of community members that are looking to
of community members that are looking to
of community members that are looking to work with you to do things and then
work with you to do things and then
work with you to do things and then finally high crime low community
finally high crime low community
finally high crime low community engagement this is a place where trust
engagement this is a place where trust
engagement this is a place where trust and fear and where you see issues that
and fear and where you see issues that
and fear and where you see issues that are beginning that that happened that
are beginning that that happened that
are beginning that that happened that people feel unsafe in their communities
people feel unsafe in their communities
people feel unsafe in their communities now interestingly enough in this in this
now interestingly enough in this in this
now interestingly enough in this in this build trust quadrant I urge you to
build trust quadrant I urge you to
build trust quadrant I urge you to listen to the news because in some of
listen to the news because in some of
listen to the news because in some of these neighborhoods where you hear this
these neighborhoods where you hear this
these neighborhoods where you hear this what are you hear I’ve been on the end
what are you hear I’ve been on the end
what are you hear I’ve been on the end of that I’ve been in the press
of that I’ve been in the press
of that I’ve been in the press conferences I’ve said we need the
conferences I’ve said we need the
conferences I’ve said we need the community to come forward we need them
community to come forward we need them
community to come forward we need them to help us we need them to work with us
I’ve heard the community members say we
I’ve heard the community members say we want the police to work with us they
want the police to work with us they
want the police to work with us they don’t understand our problems they just
don’t understand our problems they just
don’t understand our problems they just come in and then they leave it’s really
come in and then they leave it’s really
come in and then they leave it’s really interesting they’re both asking for very
interesting they’re both asking for very
interesting they’re both asking for very similar things but they’re not
similar things but they’re not
similar things but they’re not connecting the dots on exactly how to do
connecting the dots on exactly how to do
connecting the dots on exactly how to do that and that creates issues in the if
that and that creates issues in the if
that and that creates issues in the if some people begin to think about now
some people begin to think about now
some people begin to think about now what do you do here we have 88
what do you do here we have 88
what do you do here we have 88 neighborhoods in the city of Pittsburgh
what I would propose is it starts with a
what I would propose is it starts with a quick attitudinal survey in which what
quick attitudinal survey in which what
quick attitudinal survey in which what we do is we take these 88 neighborhoods
we do is we take these 88 neighborhoods
we do is we take these 88 neighborhoods we just plot one to ten one to ten and
we just plot one to ten one to ten and
we just plot one to ten one to ten and what we say is we’re going to say where
what we say is we’re going to say where
what we say is we’re going to say where each neighborhood plots along that line
each neighborhood plots along that line
each neighborhood plots along that line then build a separate strategy in each
then build a separate strategy in each
then build a separate strategy in each of those neighborhoods we’re back to our
of those neighborhoods we’re back to our
of those neighborhoods we’re back to our grocery store folks this is why grocery
grocery store folks this is why grocery
grocery store folks this is why grocery stores use a loyalty card so they want
stores use a loyalty card so they want
stores use a loyalty card so they want you to come back they want you to be the
you to come back they want you to be the
you to come back they want you to be the voice of the customer and what happens
voice of the customer and what happens
voice of the customer and what happens is is that then we arm our officers with
is is that then we arm our officers with
is is that then we arm our officers with communication strategies when they’re in
communication strategies when they’re in
communication strategies when they’re in those neighborhoods exactly what to be
those neighborhoods exactly what to be
those neighborhoods exactly what to be talking about because these are the
talking about because these are the
talking about because these are the concerns that are happening within each
concerns that are happening within each
concerns that are happening within each of the groups at the same time we have
of the groups at the same time we have
of the groups at the same time we have to every three months readapt what we’re
to every three months readapt what we’re
to every three months readapt what we’re doing
doing
doing because people are gonna move through
because people are gonna move through
because people are gonna move through here now what’s interesting about this
here now what’s interesting about this
here now what’s interesting about this is is that our measure success doesn’t
is is that our measure success doesn’t
is is that our measure success doesn’t become this crime rate piece what our
become this crime rate piece what our
become this crime rate piece what our measure success becomes is how are we
measure success becomes is how are we
measure success becomes is how are we moving through this and moving people
moving through this and moving people
moving through this and moving people out of the red zone
out of the red zone
out of the red zone how do we move you people purple to
how do we move you people purple to
how do we move you people purple to green how what is our success in moving
green how what is our success in moving
green how what is our success in moving people into areas in which we see the
people into areas in which we see the
people into areas in which we see the type of thing that we want to happen
type of thing that we want to happen
type of thing that we want to happen we’re not attacking the crime rate we’re
we’re not attacking the crime rate we’re
we’re not attacking the crime rate we’re not at centering core Patrick just
not at centering core Patrick just
not at centering core Patrick just making arrests and hoping for the best
making arrests and hoping for the best
making arrests and hoping for the best what we’re doing now is measuring
what we’re doing now is measuring
what we’re doing now is measuring success in a different way where the
success in a different way where the
success in a different way where the crime rate becomes the outcome not the
crime rate becomes the outcome not the
crime rate becomes the outcome not the focal point and it’s a very different
focal point and it’s a very different
focal point and it’s a very different way of looking at law enforcement in the
way of looking at law enforcement in the
way of looking at law enforcement in the late not in the late 80s into the early
late not in the late 80s into the early
late not in the late 80s into the early 90s the New York New York City was beset
90s the New York New York City was beset
90s the New York New York City was beset by crime and CompStat was created and
by crime and CompStat was created and
by crime and CompStat was created and CompStat was basically a system in which
CompStat was basically a system in which
CompStat was basically a system in which you would look at clusters of crime and
you would look at clusters of crime and
you would look at clusters of crime and you would attack that crime and
you would attack that crime and
you would attack that crime and historically now CompStat which was seen
historically now CompStat which was seen
historically now CompStat which was seen as groundbreaking we used it in the city
as groundbreaking we used it in the city
as groundbreaking we used it in the city of Pittsburgh and it’s police agencies
of Pittsburgh and it’s police agencies
of Pittsburgh and it’s police agencies across the country used it become stat
across the country used it become stat
across the country used it become stat was interesting because his fear began
was interesting because his fear began
was interesting because his fear began to decrease in New York City and even
to decrease in New York City and even
to decrease in New York City and even though crime went down what happened was
though crime went down what happened was
though crime went down what happened was the effort got stalled in this lower
the effort got stalled in this lower
the effort got stalled in this lower left-hand quadrant you can make that
left-hand quadrant you can make that
left-hand quadrant you can make that argument because what happened was the
argument because what happened was the
argument because what happened was the community began to question the methods
community began to question the methods
community began to question the methods that the NYPD was using in order to
that the NYPD was using in order to
that the NYPD was using in order to reduce crime they didn’t feel engaged
reduce crime they didn’t feel engaged
reduce crime they didn’t feel engaged and what I’m suggesting to you is is
and what I’m suggesting to you is is
and what I’m suggesting to you is is that there’s a way for the community to
that there’s a way for the community to
that there’s a way for the community to be engaged first in order to reduce
be engaged first in order to reduce
be engaged first in order to reduce crime none of this is easy you know
crime none of this is easy you know
crime none of this is easy you know obviously this is where we want to get
but it’s going to take all of you it’s
but it’s going to take all of you it’s going to take in light and elected
going to take in light and elected
going to take in light and elected officials it’s going to take in light
officials it’s going to take in light
officials it’s going to take in light and police executives officers windu
and police executives officers windu
and police executives officers windu communication strategy communications
communication strategy communications
communication strategy communications expert data analytics
all of these are bold moves but bold
all of these are bold moves but bold moves are what required to change the
moves are what required to change the
moves are what required to change the present day think about something when
present day think about something when
present day think about something when you think about police community
you think about police community
you think about police community relations are you satisfied with what
relations are you satisfied with what
relations are you satisfied with what you’re seeing are these things you know
you’re seeing are these things you know
you’re seeing are these things you know these types of images too rare and I
these types of images too rare and I
these types of images too rare and I think a lot of you can look about it
think a lot of you can look about it
think a lot of you can look about it maybe say yeah I think maybe they are in
maybe say yeah I think maybe they are in
maybe say yeah I think maybe they are in business these aren’t new concepts we
business these aren’t new concepts we
business these aren’t new concepts we had a grocery store being a
had a grocery store being a
had a grocery store being a manufacturing environment whatever the
manufacturing environment whatever the
manufacturing environment whatever the case may be
case may be
case may be we’ve already understood you listen to
we’ve already understood you listen to
we’ve already understood you listen to the customer you build what brand
the customer you build what brand
the customer you build what brand loyalty brand loyalty then besets people
loyalty brand loyalty then besets people
loyalty brand loyalty then besets people wanting to work with you you add value
wanting to work with you you add value
wanting to work with you you add value and you move forward we teach it we do
and you move forward we teach it we do
and you move forward we teach it we do it that’s what works well so this isn’t
it that’s what works well so this isn’t
it that’s what works well so this isn’t a new concept that it is a new concept
a new concept that it is a new concept
a new concept that it is a new concept in public safety what I’d like you to do
in public safety what I’d like you to do
in public safety what I’d like you to do is think about don’t we really owe this
is think about don’t we really owe this
is think about don’t we really owe this to our communities to be innovative to
to our communities to be innovative to
to our communities to be innovative to be transparent to engage to think about
be transparent to engage to think about
be transparent to engage to think about ways in which the police ages aren’t
ways in which the police ages aren’t
ways in which the police ages aren’t telling the citizens what they’re doing
telling the citizens what they’re doing
telling the citizens what they’re doing and asking them to sort of be grateful
and asking them to sort of be grateful
and asking them to sort of be grateful for the work but also working in
for the work but also working in
for the work but also working in partnership so you can work together and
partnership so you can work together and
partnership so you can work together and so we have safer communities and better
so we have safer communities and better
so we have safer communities and better standards of living across whatever
standards of living across whatever
standards of living across whatever neighborhood that you’re living in thank
neighborhood that you’re living in thank
neighborhood that you’re living in thank you very much
”
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