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Touching the very essence of medicine | Dr. Shafi Ahmed | TEDxCityUniversityLondon


[Music]

[Music] [Applause]

[Applause]

[Applause] so I don’t talk about it about the whole

so I don’t talk about it about the whole

so I don’t talk about it about the whole evolution of the doctor-patient

evolution of the doctor-patient

evolution of the doctor-patient relationship I’m a cancer specialist I’m

relationship I’m a cancer specialist I’m

relationship I’m a cancer specialist I’m working for the best parts more than two

working for the best parts more than two

working for the best parts more than two decades actually looking after patients

decades actually looking after patients

decades actually looking after patients who unfortunately have a diagnosis of

who unfortunately have a diagnosis of

who unfortunately have a diagnosis of cancer as part of the fliction which

cancer as part of the fliction which

cancer as part of the fliction which causes lots of stress of course death

causes lots of stress of course death

causes lots of stress of course death morbidity mortality my Germany of course

morbidity mortality my Germany of course

morbidity mortality my Germany of course 20 years is realizing what’s my role

20 years is realizing what’s my role

20 years is realizing what’s my role myah purely a technician holding a knife

myah purely a technician holding a knife

myah purely a technician holding a knife scalpel

scalpel

scalpel offering operations when it’s

offering operations when it’s

offering operations when it’s appropriate was it more than that what

appropriate was it more than that what

appropriate was it more than that what about the communication takes place from

about the communication takes place from

about the communication takes place from the whole subject of health so let’s

the whole subject of health so let’s

the whole subject of health so let’s take here into a little story imagine

take here into a little story imagine

take here into a little story imagine coming to my word for a moment or two on

coming to my word for a moment or two on

coming to my word for a moment or two on Tuesday morning just gone I was in my

Tuesday morning just gone I was in my

Tuesday morning just gone I was in my clinic at the Royal London Hospital a

clinic at the Royal London Hospital a

clinic at the Royal London Hospital a stone’s throw away from this

stone’s throw away from this

stone’s throw away from this establishment I said to my clinic with

establishment I said to my clinic with

establishment I said to my clinic with my nurse specialist and my team looks

my nurse specialist and my team looks

my nurse specialist and my team looks with the patients I’m going to see that

with the patients I’m going to see that

with the patients I’m going to see that morning most of which have had a new

morning most of which have had a new

morning most of which have had a new diagnosis confirmed or about to be

diagnosis confirmed or about to be

diagnosis confirmed or about to be confirmed on that appointment make a few

confirmed on that appointment make a few

confirmed on that appointment make a few decisions roughly what we’re going to

decisions roughly what we’re going to

decisions roughly what we’re going to say to them how you manage the

say to them how you manage the

say to them how you manage the expectation I then walk out of the room

expectation I then walk out of the room

expectation I then walk out of the room into the corridor and I walk out into

into the corridor and I walk out into

into the corridor and I walk out into the reception area where there’s just a

the reception area where there’s just a

the reception area where there’s just a melee of people waiting for various

melee of people waiting for various

melee of people waiting for various appointments in the hospital I then call

appointments in the hospital I then call

appointments in the hospital I then call a name loudly

a name loudly

a name loudly the next patient to be seen that’s my

the next patient to be seen that’s my

the next patient to be seen that’s my first interaction with that patient

first interaction with that patient

first interaction with that patient who’s about to get a diagnosis of cancer

who’s about to get a diagnosis of cancer

who’s about to get a diagnosis of cancer they they get up and look into my eyes

they they get up and look into my eyes

they they get up and look into my eyes my first interaction is the visual cue I

my first interaction is the visual cue I

my first interaction is the visual cue I try to assess the original it will

try to assess the original it will

try to assess the original it will restrain away what what’s the

restrain away what what’s the

restrain away what what’s the expectation what we’re dealing with how

expectation what we’re dealing with how

expectation what we’re dealing with how am I going to become some of their fears

am I going to become some of their fears

am I going to become some of their fears and horrors that might come through the

and horrors that might come through the

and horrors that might come through the diagnosis to be made that

diagnosis to be made that

diagnosis to be made that so next thing I do they come I greet

so next thing I do they come I greet

so next thing I do they come I greet them I shake their hand the first touch

them I shake their hand the first touch

them I shake their hand the first touch of human behavior in a medicine look in

of human behavior in a medicine look in

of human behavior in a medicine look in their eyes and say I’m chef Yama D

their eyes and say I’m chef Yama D

their eyes and say I’m chef Yama D pleased to meet you come with me and

pleased to meet you come with me and

pleased to meet you come with me and take a seat

take a seat

take a seat so that’s the first connection I make

so that’s the first connection I make

so that’s the first connection I make with the patient that’s got a new

with the patient that’s got a new

with the patient that’s got a new diagnosis and then we bring them into

diagnosis and then we bring them into

diagnosis and then we bring them into the room we sit them down and it’s

the room we sit them down and it’s

the room we sit them down and it’s difficult now how to approach that

difficult now how to approach that

difficult now how to approach that communication tool how do we connect

communication tool how do we connect

communication tool how do we connect that person immediately how to reassure

that person immediately how to reassure

that person immediately how to reassure them they’re in good hands how do we

them they’re in good hands how do we

them they’re in good hands how do we assure them that they’ve got expertise

assure them that they’ve got expertise

assure them that they’ve got expertise around them to look after them in this

around them to look after them in this

around them to look after them in this difficult time

difficult time

difficult time so normally I’ve asked them how are you

so normally I’ve asked them how are you

so normally I’ve asked them how are you Taymor about yourself and they’ll start

Taymor about yourself and they’ll start

Taymor about yourself and they’ll start talking about themselves hopefully to

talking about themselves hopefully to

talking about themselves hopefully to start breaking the ice I then come down

start breaking the ice I then come down

start breaking the ice I then come down to the problem I ask them do you know

to the problem I ask them do you know

to the problem I ask them do you know why seeing me today to get insight to

why seeing me today to get insight to

why seeing me today to get insight to find out what they understand about

find out what they understand about

find out what they understand about their problems and most of my linking of

their problems and most of my linking of

their problems and most of my linking of course before coming because that CT

course before coming because that CT

course before coming because that CT scans MRI scans and Oscar peers people

scans MRI scans and Oscar peers people

scans MRI scans and Oscar peers people aren’t stupid of course they know that

aren’t stupid of course they know that

aren’t stupid of course they know that we investigating a problem then of

we investigating a problem then of

we investigating a problem then of course we sit down and we break bad news

course we sit down and we break bad news

course we sit down and we break bad news sometimes that the bad news can be good

sometimes that the bad news can be good

sometimes that the bad news can be good it can be ways I can cure people with a

it can be ways I can cure people with a

it can be ways I can cure people with a knife with an operation or turn to Lee

knife with an operation or turn to Lee

knife with an operation or turn to Lee it might be chemotherapy radiotherapy

it might be chemotherapy radiotherapy

it might be chemotherapy radiotherapy sometimes of course it’s palliation only

sometimes of course it’s palliation only

sometimes of course it’s palliation only we have to break bad news that we can’t

we have to break bad news that we can’t

we have to break bad news that we can’t really offer much treatment to their

really offer much treatment to their

really offer much treatment to their condition often they may be upset they

condition often they may be upset they

condition often they may be upset they may break down in front of us they may

may break down in front of us they may

may break down in front of us they may start crying when they do that of course

start crying when they do that of course

start crying when they do that of course the first instant that we have is that

the first instant that we have is that

the first instant that we have is that we go for the tissue box we offer them a

we go for the tissue box we offer them a

we go for the tissue box we offer them a tissue it’s sign of insecurity of my

tissue it’s sign of insecurity of my

tissue it’s sign of insecurity of my part almost saying that I currently help

part almost saying that I currently help

part almost saying that I currently help you but I can get a tissue for you at

you but I can get a tissue for you at

you but I can get a tissue for you at least it’s automatic for us we then

least it’s automatic for us we then

least it’s automatic for us we then often hold their hands support them what

often hold their hands support them what

often hold their hands support them what touches on their shoulders

touches on their shoulders

touches on their shoulders it’s going to be okay with the best that

it’s going to be okay with the best that

it’s going to be okay with the best that we can for you so in that environment we

we can for you so in that environment we

we can for you so in that environment we had met the patient we’ve met through

had met the patient we’ve met through

had met the patient we’ve met through the eyes we’ve touched them they’ve hit

the eyes we’ve touched them they’ve hit

the eyes we’ve touched them they’ve hit our voice we try to have soft tones in

our voice we try to have soft tones in

our voice we try to have soft tones in our voice we then bring them in a break

our voice we then bring them in a break

our voice we then bring them in a break bad news again hold them and hopefully

bad news again hold them and hopefully

bad news again hold them and hopefully we can help them in that regard my

we can help them in that regard my

we can help them in that regard my question to you now in this what I’m

question to you now in this what I’m

question to you now in this what I’m going to give around evolving

going to give around evolving

going to give around evolving relationship is how is it evolved over

relationship is how is it evolved over

relationship is how is it evolved over thousands of years and now the

thousands of years and now the

thousands of years and now the technology interface is it changing and

technology interface is it changing and

technology interface is it changing and do we need to change the way we behave

do we need to change the way we behave

do we need to change the way we behave do patients need to change the

do patients need to change the

do patients need to change the expectations of what’s going to be

expectations of what’s going to be

expectations of what’s going to be afforded at a consultation you see we

afforded at a consultation you see we

afforded at a consultation you see we have a problem globally we don’t have

have a problem globally we don’t have

have a problem globally we don’t have enough doctors we need more surgeons

enough doctors we need more surgeons

enough doctors we need more surgeons around the world two million today we

around the world two million today we

around the world two million today we need today just to make sure health

need today just to make sure health

need today just to make sure health care’s my critical healthcare resources

care’s my critical healthcare resources

care’s my critical healthcare resources aren’t sufficient all healthcare system

aren’t sufficient all healthcare system

aren’t sufficient all healthcare system in the world are struggling those

in the world are struggling those

in the world are struggling those resources how to make it more efficient

resources how to make it more efficient

resources how to make it more efficient how to see many more patients can we

how to see many more patients can we

how to see many more patients can we actually offer them the time that we’ve

actually offer them the time that we’ve

actually offer them the time that we’ve been given in the past to break bad news

been given in the past to break bad news

been given in the past to break bad news to teach to treat them talk by their

to teach to treat them talk by their

to teach to treat them talk by their prognosis are we in a rush suddenly our

prognosis are we in a rush suddenly our

prognosis are we in a rush suddenly our lies a one-click

lies a one-click

lies a one-click Amazon one-click just eat of becoming a

Amazon one-click just eat of becoming a

Amazon one-click just eat of becoming a one-click doctors are we suddenly

one-click doctors are we suddenly

one-click doctors are we suddenly changing the paradigm of health care

changing the paradigm of health care

changing the paradigm of health care when I qualified we all sat and took the

when I qualified we all sat and took the

when I qualified we all sat and took the Hippocratic oath who was written three

Hippocratic oath who was written three

Hippocratic oath who was written three to five thousand years ago probably as

to five thousand years ago probably as

to five thousand years ago probably as the first doctors this was about our

the first doctors this was about our

the first doctors this was about our role and our pledge to our patients

role and our pledge to our patients

role and our pledge to our patients these are the declaration of Geneva

these are the declaration of Geneva

these are the declaration of Geneva which has superseded the Hippocratic

which has superseded the Hippocratic

which has superseded the Hippocratic oath this what I said – when I qualified

oath this what I said – when I qualified

oath this what I said – when I qualified back in 93 we stood up we said these

back in 93 we stood up we said these

back in 93 we stood up we said these words it still remains true today

words it still remains true today

words it still remains true today but however it doesn’t say you can’t use

but however it doesn’t say you can’t use

but however it doesn’t say you can’t use technology

technology

technology it just says these are the parameters of

it just says these are the parameters of

it just says these are the parameters of your relationship with your patient

your relationship with your patient

your relationship with your patient which is obviously sacrosanct

which is obviously sacrosanct

which is obviously sacrosanct so my question now is can we challenge

so my question now is can we challenge

so my question now is can we challenge some of this visit

some of this visit

some of this visit history already predicting our behavior

history already predicting our behavior

history already predicting our behavior we’ve now got a plethora of telemedicine

we’ve now got a plethora of telemedicine

we’ve now got a plethora of telemedicine devices you can now pick up a smart

devices you can now pick up a smart

devices you can now pick up a smart phone and communicate I’ve made my phone

phone and communicate I’ve made my phone

phone and communicate I’ve made my phone but what’s that you can stream live on

but what’s that you can stream live on

but what’s that you can stream live on Facebook and social media

Facebook and social media

Facebook and social media suddenly connections slide different and

suddenly connections slide different and

suddenly connections slide different and the human interaction will change you

the human interaction will change you

the human interaction will change you have to evolve because of the people

have to evolve because of the people

have to evolve because of the people that we are and have technology going to

that we are and have technology going to

that we are and have technology going to interface okay there’s about a 15-second

interface okay there’s about a 15-second

interface okay there’s about a 15-second delay from what I talked to – from what

delay from what I talked to – from what

delay from what I talked to – from what he tells me so bear with us it’s not ok

he tells me so bear with us it’s not ok

he tells me so bear with us it’s not ok I’m just going to show me so I made the

I’m just going to show me so I made the

I’m just going to show me so I made the consent form of the actual operation so

consent form of the actual operation so

consent form of the actual operation so just bear with us just a minute

just bear with us just a minute

just bear with us just a minute and essentially don’t know if you can

and essentially don’t know if you can

and essentially don’t know if you can see this but his hemoglobin from

see this but his hemoglobin from

see this but his hemoglobin from yesterday was 12 21 it’s white count is

yesterday was 12 21 it’s white count is

yesterday was 12 21 it’s white count is 10.5 his renal function is normal and

10.5 his renal function is normal and

10.5 his renal function is normal and it’s 81 its CRP is a little bit up its

it’s 81 its CRP is a little bit up its

it’s 81 its CRP is a little bit up its 138 from 103 that’s because of that

138 from 103 that’s because of that

138 from 103 that’s because of that pelvic connection is he booked a theatre

pelvic connection is he booked a theatre

pelvic connection is he booked a theatre thank you he wishes you all the best and

thank you he wishes you all the best and

thank you he wishes you all the best and he’ll see you tomorrow see you tomorrow

see you later

see you later so this is my trainee wearing a Google

so this is my trainee wearing a Google

so this is my trainee wearing a Google glass wearable technology streaming

glass wearable technology streaming

glass wearable technology streaming through his points of view I want to

through his points of view I want to

through his points of view I want to make a phone or a computer somewhere

make a phone or a computer somewhere

make a phone or a computer somewhere else giving instructions by text message

else giving instructions by text message

else giving instructions by text message which comes up in the glass saying this

which comes up in the glass saying this

which comes up in the glass saying this is okay go ahead there’s a communication

is okay go ahead there’s a communication

is okay go ahead there’s a communication there but I’m remote is that enough for

there but I’m remote is that enough for

there but I’m remote is that enough for the patient to be thinking of the

the patient to be thinking of the

the patient to be thinking of the consultant seeing him and managing his

consultant seeing him and managing his

consultant seeing him and managing his condition or say I’m on holiday be like

condition or say I’m on holiday be like

condition or say I’m on holiday be like me to be there for example but he’d

me to be there for example but he’d

me to be there for example but he’d prefer that to somebody else it’s not

prefer that to somebody else it’s not

prefer that to somebody else it’s not seeing him for forever there’s not his

seeing him for forever there’s not his

seeing him for forever there’s not his patient for example so we’ve got to

patient for example so we’ve got to

patient for example so we’ve got to think about how we

think about how we

think about how we change the way we look after people

there’s a progress getting stronger

there’s a progress getting stronger putting on weight I’ve gone back to work

putting on weight I’ve gone back to work

putting on weight I’ve gone back to work part-time so Pamela how’d you feel about

part-time so Pamela how’d you feel about

part-time so Pamela how’d you feel about me seeing you through a telepresence

me seeing you through a telepresence

me seeing you through a telepresence system for example I’m right here in the

system for example I’m right here in the

system for example I’m right here in the country I’m elsewhere I could just and

country I’m elsewhere I could just and

country I’m elsewhere I could just and you come to my clinic how would you feel

do you think anything missing with a

do you think anything missing with a human touch obviously we can you can see

human touch obviously we can you can see

human touch obviously we can you can see somebody you can they can move around I

somebody you can they can move around I

somebody you can they can move around I can hear their voice what about the

can hear their voice what about the

can hear their voice what about the human touch important to me but

human touch important to me but

human touch important to me but necessarily important it’s not necessary

necessarily important it’s not necessary

necessarily important it’s not necessary but it’s nice could you cope without it

but it’s nice could you cope without it

but it’s nice could you cope without it I mean the whole point is we in here

I mean the whole point is we in here

I mean the whole point is we in here existence we think that’s important

existence we think that’s important

existence we think that’s important because we created that situation that

because we created that situation that

because we created that situation that we believe is necessary what do you

we believe is necessary what do you

we believe is necessary what do you think

so the patients obviously have an

so the patients obviously have an expectation an understanding of who we

expectation an understanding of who we

expectation an understanding of who we are or what role that we have in that

are or what role that we have in that

are or what role that we have in that situation what about our own colleagues

situation what about our own colleagues

situation what about our own colleagues say I was the great operating theater

say I was the great operating theater

say I was the great operating theater operates every week

operates every week

operates every week what about how they communicate with me

what about how they communicate with me

what about how they communicate with me if I wasn’t there

looking for nice artists you’re sitting

looking for nice artists you’re sitting with me on the iPad so that’s why

with me on the iPad so that’s why

with me on the iPad so that’s why they’ll be confused because they have to

they’ll be confused because they have to

they’ll be confused because they have to start the operation now they’re nice it

start the operation now they’re nice it

start the operation now they’re nice it is that was interesting I just added

is that was interesting I just added

is that was interesting I just added value the MDT I did my ward rounds and

value the MDT I did my ward rounds and

value the MDT I did my ward rounds and and interests within about two to three

and interests within about two to three

and interests within about two to three minutes the Sun becomes normalized

minutes the Sun becomes normalized

minutes the Sun becomes normalized suddenly this machine contraption with

suddenly this machine contraption with

suddenly this machine contraption with your face on which moves round a bit is

your face on which moves round a bit is

your face on which moves round a bit is normality people to run ask these

normality people to run ask these

normality people to run ask these questions they discuss things with you

questions they discuss things with you

questions they discuss things with you as if you’re just there it’s incredible

as if you’re just there it’s incredible

as if you’re just there it’s incredible that we just accept these things

that we just accept these things

that we just accept these things changing very rapidly we need to ask the

changing very rapidly we need to ask the

changing very rapidly we need to ask the question and to challenge the document

question and to challenge the document

question and to challenge the document addition they associated with healthcare

addition they associated with healthcare

addition they associated with healthcare technology of course there’s all this

technology of course there’s all this

technology of course there’s all this there’s now art intelligence within the

there’s now art intelligence within the

there’s now art intelligence within the next two to five years the first point

next two to five years the first point

next two to five years the first point of contact will not be human being it’s

of contact will not be human being it’s

of contact will not be human being it’s going to be AI in the background chat

going to be AI in the background chat

going to be AI in the background chat BOTS other mechanisms of communicating

BOTS other mechanisms of communicating

BOTS other mechanisms of communicating with people whether it’s non-human

with people whether it’s non-human

with people whether it’s non-human whether it’s created by avatars so now

whether it’s created by avatars so now

whether it’s created by avatars so now in parts of UK and parts of the globe

in parts of UK and parts of the globe

in parts of UK and parts of the globe you can ask questions to a chat bot

you can ask questions to a chat bot

you can ask questions to a chat bot there’s no human interface there’s no

there’s no human interface there’s no

there’s no human interface there’s no touch there’s no eye sight it’s just

touch there’s no eye sight it’s just

touch there’s no eye sight it’s just asking question after question and

asking question after question and

asking question after question and algorithm based gives a diagnosis and

algorithm based gives a diagnosis and

algorithm based gives a diagnosis and now it will say to you go and pay a

now it will say to you go and pay a

now it will say to you go and pay a prescription from the chemistry be done

prescription from the chemistry be done

prescription from the chemistry be done without ever seeing a doctor we’re gonna

without ever seeing a doctor we’re gonna

without ever seeing a doctor we’re gonna used to this because this is the way we

used to this because this is the way we

used to this because this is the way we maximize efficiency in healthcare around

maximize efficiency in healthcare around

maximize efficiency in healthcare around the world because that chat bot could

the world because that chat bot could

the world because that chat bot could treat millions of people in one go where

treat millions of people in one go where

treat millions of people in one go where individually is much tougher so we’ve

individually is much tougher so we’ve

individually is much tougher so we’ve got a global problem with lack of

got a global problem with lack of

got a global problem with lack of resources lack of doctors so a is going

resources lack of doctors so a is going

resources lack of doctors so a is going to change where you work remember the

to change where you work remember the

to change where you work remember the next two to five years your first point

next two to five years your first point

next two to five years your first point of contact will not be anything like me

of contact will not be anything like me

of contact will not be anything like me it would just be an AI system work in

it would just be an AI system work in

it would just be an AI system work in the background

we can go further what about if the AI

we can go further what about if the AI system becomes more realistic this is me

system becomes more realistic this is me

system becomes more realistic this is me with a hundred four cameras creating

with a hundred four cameras creating

with a hundred four cameras creating what’s called photogrammetry creating my

what’s called photogrammetry creating my

what’s called photogrammetry creating my avatar a volumetric part of me what if

avatar a volumetric part of me what if

avatar a volumetric part of me what if we add facial expression to that avatar

we add facial expression to that avatar

we add facial expression to that avatar that’s my avatar and add human contact

that’s my avatar and add human contact

that’s my avatar and add human contact and face to face expression smile the

and face to face expression smile the

and face to face expression smile the eyes would change add voice with

eyes would change add voice with

eyes would change add voice with interface in AI so you ask you a

interface in AI so you ask you a

interface in AI so you ask you a question

question

question it talks like me it acts like me it has

it talks like me it acts like me it has

it talks like me it acts like me it has knowledge but much more knowledge

knowledge but much more knowledge

knowledge but much more knowledge because I’m only confined to 22 years of

because I’m only confined to 22 years of

because I’m only confined to 22 years of clinical practice this thing will have

clinical practice this thing will have

clinical practice this thing will have knowledge across entire Google spectrum

knowledge across entire Google spectrum

knowledge across entire Google spectrum much better than me so suddenly and that

much better than me so suddenly and that

much better than me so suddenly and that could teach or treat

could teach or treat

could teach or treat millions of people right soo expanding

millions of people right soo expanding

millions of people right soo expanding healthcare you make it more efficient

healthcare you make it more efficient

healthcare you make it more efficient and expanding and scaling up perhaps

and expanding and scaling up perhaps

and expanding and scaling up perhaps that’s where we need to be in the future

that’s where we need to be in the future

that’s where we need to be in the future next thing I’m going to do is an

next thing I’m going to do is an

next thing I’m going to do is an intestine tech so we’ve had a few shoes

intestine tech so we’ve had a few shoes

intestine tech so we’ve had a few shoes today

today

today I’ll show you something that hasn’t been

I’ll show you something that hasn’t been

I’ll show you something that hasn’t been trained before first time and I thought

trained before first time and I thought

trained before first time and I thought I’d show you showcase it because TEDx is

I’d show you showcase it because TEDx is

I’d show you showcase it because TEDx is about how we communicate in a virtual

about how we communicate in a virtual

about how we communicate in a virtual space so give me one second and I’ll set

space so give me one second and I’ll set

space so give me one second and I’ll set it up and let’s see if it works

bubbly so let’s play a video for you

bubbly so let’s play a video for you which would demonstrate where I’m trying

which would demonstrate where I’m trying

which would demonstrate where I’m trying to do a trial figured out as well as

to do a trial figured out as well as

to do a trial figured out as well as this backbone of you know for all

this backbone of you know for all

this backbone of you know for all example all three of us are in different

example all three of us are in different

example all three of us are in different cities right now Harris and I are in

cities right now Harris and I are in

cities right now Harris and I are in America and shoppi

America and shoppi

America and shoppi they’re in London I believe we’re all

they’re in London I believe we’re all

they’re in London I believe we’re all here together face to face in a noir and

here together face to face in a noir and

here together face to face in a noir and we’re able to share that 3d content

we’re able to share that 3d content

we’re able to share that 3d content whether it might be an MRI scan or

whether it might be an MRI scan or

whether it might be an MRI scan or existing anatomical models and we might

existing anatomical models and we might

existing anatomical models and we might be three doctors coming together able to

be three doctors coming together able to

be three doctors coming together able to put our heads together face to face no

put our heads together face to face no

put our heads together face to face no matter where we are in the world

matter where we are in the world

matter where we are in the world communicate and collaborate and really

communicate and collaborate and really

communicate and collaborate and really problem solve around that particular

problem solve around that particular

problem solve around that particular patient and their needs

patient and their needs

patient and their needs absolutely so that’s the kind of thing

absolutely so that’s the kind of thing

absolutely so that’s the kind of thing we’re doing in fact I can see both in

we’re doing in fact I can see both in

we’re doing in fact I can see both in and Harrison here with me right next to

and Harrison here with me right next to

and Harrison here with me right next to me they’re talking to me at the moment

me they’re talking to me at the moment

me they’re talking to me at the moment having conversation in the background

having conversation in the background

having conversation in the background just similar to this so you can share

just similar to this so you can share

just similar to this so you can share assets you can probably go ahead and

assets you can probably go ahead and

assets you can probably go ahead and bring scans in and ultimately though we

bring scans in and ultimately though we

bring scans in and ultimately though we can into be position in the future where

can into be position in the future where

can into be position in the future where you may end up doing virtual reality

you may end up doing virtual reality

you may end up doing virtual reality operations about feeding touch with

operations about feeding touch with

operations about feeding touch with haptic loves and things in this whole

haptic loves and things in this whole

haptic loves and things in this whole exciting space around augmented reality

exciting space around augmented reality

exciting space around augmented reality virtuality mixed reality so message

virtuality mixed reality so message

virtuality mixed reality so message really at the end of all this is the

really at the end of all this is the

really at the end of all this is the fact that I can take soft note that

fact that I can take soft note that

fact that I can take soft note that we’re going to change I think we need to

we’re going to change I think we need to

we’re going to change I think we need to adopt different ways of managing our

adopt different ways of managing our

adopt different ways of managing our patience and expectations we have to

patience and expectations we have to

patience and expectations we have to involves human beings and I think part

involves human beings and I think part

involves human beings and I think part of its parent psychosocial behavior what

of its parent psychosocial behavior what

of its parent psychosocial behavior what expectations we have I’m gonna challenge

expectations we have I’m gonna challenge

expectations we have I’m gonna challenge the way we’ve done things for many years

the way we’ve done things for many years

the way we’ve done things for many years we will have a global problem of

we will have a global problem of

we will have a global problem of shortage of doctors and nurses and we

shortage of doctors and nurses and we

shortage of doctors and nurses and we also have a shortage of resources and to

also have a shortage of resources and to

also have a shortage of resources and to improve the efficiency of our health

improve the efficiency of our health

improve the efficiency of our health service and perhaps these are the kind

service and perhaps these are the kind

service and perhaps these are the kind technologies that will help us empower

technologies that will help us empower

technologies that will help us empower ourselves but also patients I was a

ourselves but also patients I was a

ourselves but also patients I was a quick thank you to Pamela who’s on the

quick thank you to Pamela who’s on the

quick thank you to Pamela who’s on the video that you saw who allowed me to

video that you saw who allowed me to

video that you saw who allowed me to video there’s all my patients who really

video there’s all my patients who really

video there’s all my patients who really support innovation who don’t mind being

support innovation who don’t mind being

support innovation who don’t mind being shown in the world the stuff that I do

shown in the world the stuff that I do

shown in the world the stuff that I do with surgery and training on the global

with surgery and training on the global

with surgery and training on the global level but also sharing their stories

level but also sharing their stories

level but also sharing their stories with people like yourselves and Pamela

with people like yourselves and Pamela

with people like yourselves and Pamela is actually the audience today watching

is actually the audience today watching

is actually the audience today watching this because I want to share that with

this because I want to share that with

this because I want to share that with her that story thank you

[Music]

[Music] [Applause]

”

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