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The Secret to Winning Arguments | Lauren Schifferdecker | TEDxNorthbrookLibrary


two things are true of all arguments big

two things are true of all arguments big or small one we all have them and two we

or small one we all have them and two we

or small one we all have them and two we all want to be right so what are we

all want to be right so what are we

all want to be right so what are we arguing about relationship experts say

arguing about relationship experts say

arguing about relationship experts say we argue about nothing we argue about

we argue about nothing we argue about

we argue about nothing we argue about the most ridiculous things like whose

the most ridiculous things like whose

the most ridiculous things like whose turn it is to load the dishwasher or

turn it is to load the dishwasher or

turn it is to load the dishwasher or which way to turn when we’re in the car

which way to turn when we’re in the car

which way to turn when we’re in the car because these arguments actually

because these arguments actually

because these arguments actually represent deeper things happening

represent deeper things happening

represent deeper things happening beneath the surface

beneath the surface

beneath the surface I’m a clinical psychopath so I

I’m a clinical psychopath so I

I’m a clinical psychopath so I professionally help people navigate

professionally help people navigate

professionally help people navigate arguments in order to find more love and

arguments in order to find more love and

arguments in order to find more love and connection and meaning in their

connection and meaning in their

connection and meaning in their relationships in other words you could

relationships in other words you could

relationships in other words you could think of me as a well-paid referee today

think of me as a well-paid referee today

think of me as a well-paid referee today I’d like to share with you a secret to

I’d like to share with you a secret to

I’d like to share with you a secret to winning these arguments that can not

winning these arguments that can not

winning these arguments that can not only change the dynamic of our arguments

only change the dynamic of our arguments

only change the dynamic of our arguments but bring more love and connection into

but bring more love and connection into

but bring more love and connection into our relationships now in order to do

our relationships now in order to do

our relationships now in order to do that I need to tell you a story this is

that I need to tell you a story this is

that I need to tell you a story this is a story about a personal argument from

a story about a personal argument from

a story about a personal argument from one of my most regular clients and that

one of my most regular clients and that

one of my most regular clients and that is myself so what of biggest arguments

is myself so what of biggest arguments

is myself so what of biggest arguments I’ve ever had my life was with my

I’ve ever had my life was with my

I’ve ever had my life was with my husband over a broken iPhone and this

husband over a broken iPhone and this

husband over a broken iPhone and this phone it wasn’t just broken it was

phone it wasn’t just broken it was

phone it wasn’t just broken it was shattered it had glass like poking out

shattered it had glass like poking out

shattered it had glass like poking out it was totally beyond repair and like

it was totally beyond repair and like

it was totally beyond repair and like most people we love our phones but this

most people we love our phones but this

most people we love our phones but this argument was out of proportion to the

argument was out of proportion to the

argument was out of proportion to the situation so he was arguing that I was

situation so he was arguing that I was

situation so he was arguing that I was angry and that I had broken this phone

angry and that I had broken this phone

angry and that I had broken this phone on purpose he also felt that I should

on purpose he also felt that I should

on purpose he also felt that I should fix it immediately I was hurt and

fix it immediately I was hurt and

fix it immediately I was hurt and offended that he could possibly think I

offended that he could possibly think I

offended that he could possibly think I would break my phone on purpose and I

would break my phone on purpose and I

would break my phone on purpose and I also have this sort of oddly frugal

also have this sort of oddly frugal

also have this sort of oddly frugal quirk and was trying to argue that I

quirk and was trying to argue that I

quirk and was trying to argue that I could continue to navigate the phone by

could continue to navigate the phone by

could continue to navigate the phone by just going around the shards of glass in

just going around the shards of glass in

just going around the shards of glass in order to save some money so after a

order to save some money so after a

order to save some money so after a while I kind of

while I kind of

while I kind of and decided I’d go to the Apple store

and decided I’d go to the Apple store

and decided I’d go to the Apple store just get it checked out and while I was

just get it checked out and while I was

just get it checked out and while I was driving I was feeling sad and angry and

driving I was feeling sad and angry and

driving I was feeling sad and angry and most of all lonely and I had tears

most of all lonely and I had tears

most of all lonely and I had tears coming down my face and when I was

coming down my face and when I was

coming down my face and when I was driving I saw somebody I saw someone I

driving I saw somebody I saw someone I

driving I saw somebody I saw someone I knew and I didn’t even know her very

knew and I didn’t even know her very

knew and I didn’t even know her very well but I was so excited to tell her my

well but I was so excited to tell her my

well but I was so excited to tell her my side of the story that I took my car and

side of the story that I took my car and

side of the story that I took my car and I drove up over the curb into the grass

I drove up over the curb into the grass

I drove up over the curb into the grass and I rolled down my window now mind you

and I rolled down my window now mind you

and I rolled down my window now mind you I’m still behind this poor woman and I

I’m still behind this poor woman and I

I’m still behind this poor woman and I shouted at her and I said my husband and

shouted at her and I said my husband and

shouted at her and I said my husband and I just got into a fight I broke my phone

I just got into a fight I broke my phone

I just got into a fight I broke my phone and he thinks I should fix it and I sat

and he thinks I should fix it and I sat

and he thinks I should fix it and I sat back and I just waited for the

back and I just waited for the

back and I just waited for the understanding and the vote that I would

understanding and the vote that I would

understanding and the vote that I would be right and as I was waiting I looked

be right and as I was waiting I looked

be right and as I was waiting I looked over and I saw a confused look on her

over and I saw a confused look on her

over and I saw a confused look on her face maybe slightly terrified that I

face maybe slightly terrified that I

face maybe slightly terrified that I almost ran her and her dog over with my

almost ran her and her dog over with my

almost ran her and her dog over with my car and we didn’t even know each other

car and we didn’t even know each other

car and we didn’t even know each other that well and she looked at me and she

that well and she looked at me and she

that well and she looked at me and she goes well yeah but you probably should

goes well yeah but you probably should

goes well yeah but you probably should fix the phone though right and I took my

fix the phone though right and I took my

fix the phone though right and I took my car and I got back on the road I rolled

car and I got back on the road I rolled

car and I got back on the road I rolled the window up and I just drove away

the window up and I just drove away

the window up and I just drove away feeling so ridiculous because I realized

feeling so ridiculous because I realized

feeling so ridiculous because I realized our argument wasn’t really about the

our argument wasn’t really about the

our argument wasn’t really about the phone and it never really is is it so

phone and it never really is is it so

phone and it never really is is it so lucky for us this was not the last four

lucky for us this was not the last four

lucky for us this was not the last four arguments and we had won ourselves

arguments and we had won ourselves

arguments and we had won ourselves front-row tickets to couples therapy so

front-row tickets to couples therapy so

front-row tickets to couples therapy so I get this a lot but yes therapists need

I get this a lot but yes therapists need

I get this a lot but yes therapists need therapy too

therapy too

therapy too why do you think we’re always so

why do you think we’re always so

why do you think we’re always so fascinated with everybody else we are

fascinated with everybody else we are

fascinated with everybody else we are always trying to fix ourselves so there

always trying to fix ourselves so there

always trying to fix ourselves so there we argued some more but I learned

we argued some more but I learned

we argued some more but I learned something in the process that changed my

something in the process that changed my

something in the process that changed my life and the way that I argued forever

life and the way that I argued forever

life and the way that I argued forever and that is the secret to winning

and that is the secret to winning

and that is the secret to winning arguments now in order to understand how

arguments now in order to understand how

arguments now in order to understand how to win arguments we need to first back

to win arguments we need to first back

to win arguments we need to first back up and understand why are we fighting

up and understand why are we fighting

up and understand why are we fighting in the first place what is really going

in the first place what is really going

in the first place what is really going on and what relationships are we talking

on and what relationships are we talking

on and what relationships are we talking about so today we’re talking about

about so today we’re talking about

about so today we’re talking about mutual relationships they could be

mutual relationships they could be

mutual relationships they could be between partners it could be a couple

between partners it could be a couple

between partners it could be a couple but it could be between families and

but it could be between families and

but it could be between families and friends but this isn’t really applying

friends but this isn’t really applying

friends but this isn’t really applying too volatile comments left on social

too volatile comments left on social

too volatile comments left on social media between strangers or if you’re

media between strangers or if you’re

media between strangers or if you’re angry with some celebrity that you don’t

angry with some celebrity that you don’t

angry with some celebrity that you don’t know this is about two people that are

know this is about two people that are

know this is about two people that are engaged in a relationship so why are we

engaged in a relationship so why are we

engaged in a relationship so why are we arguing in these relationships it all

arguing in these relationships it all

arguing in these relationships it all boils down to this people have a basic

boils down to this people have a basic

boils down to this people have a basic need for love and connection think about

need for love and connection think about

need for love and connection think about it for a second from the moment you were

it for a second from the moment you were

it for a second from the moment you were born your survival depended entirely

born your survival depended entirely

born your survival depended entirely upon someone else someone to care for

upon someone else someone to care for

upon someone else someone to care for you hold you feed you protect you and

you hold you feed you protect you and

you hold you feed you protect you and this isn’t unique to you

this isn’t unique to you

this isn’t unique to you this is true of all mankind this has

this is true of all mankind this has

this is true of all mankind this has also been true since the beginning of

also been true since the beginning of

also been true since the beginning of time it is something that we have not

time it is something that we have not

time it is something that we have not evolved from which means your brain is

evolved from which means your brain is

evolved from which means your brain is very aware of this need for love and

very aware of this need for love and

very aware of this need for love and connection in fact without you realizing

connection in fact without you realizing

connection in fact without you realizing it your brain is constantly scanning for

it your brain is constantly scanning for

it your brain is constantly scanning for threats of danger or harm that may come

threats of danger or harm that may come

threats of danger or harm that may come your way including the threat of not

your way including the threat of not

your way including the threat of not having love and connection in other

having love and connection in other

having love and connection in other words rejection or loneliness and if

words rejection or loneliness and if

words rejection or loneliness and if you’re tempted to think well sure that’s

you’re tempted to think well sure that’s

you’re tempted to think well sure that’s for babies I can clothe myself and I can

for babies I can clothe myself and I can

for babies I can clothe myself and I can feed myself and I don’t need that

feed myself and I don’t need that

feed myself and I don’t need that anymore I’m here to tell you that we

anymore I’m here to tell you that we

anymore I’m here to tell you that we need that connection just as much as

need that connection just as much as

need that connection just as much as adults as we age if not even more in

adults as we age if not even more in

adults as we age if not even more in fact we’re seeing research emerge from

fact we’re seeing research emerge from

fact we’re seeing research emerge from places like Harvard and Brigham Young

places like Harvard and Brigham Young

places like Harvard and Brigham Young University that are showing us that

University that are showing us that

University that are showing us that loneliness has health risks and these

loneliness has health risks and these

loneliness has health risks and these are just small health risks these are

are just small health risks these are

are just small health risks these are equal to smoking and obesity as we age

equal to smoking and obesity as we age

equal to smoking and obesity as we age further research from the UK shows us

further research from the UK shows us

further research from the UK shows us that loneliness can actually increase

that loneliness can actually increase

that loneliness can actually increase your average risk for coronary heart

your average risk for coronary heart

your average risk for coronary heart disease and stroke by 50% and these are

disease and stroke by 50% and these are

disease and stroke by 50% and these are the leading

the leading

the leading health burdens in our higher income

health burdens in our higher income

health burdens in our higher income countries see that is what’s happening

countries see that is what’s happening

countries see that is what’s happening in your brain your brain is very aware

in your brain your brain is very aware

in your brain your brain is very aware that we need love and connection for our

that we need love and connection for our

that we need love and connection for our survival even as we get older and we

survival even as we get older and we

survival even as we get older and we feel more independent in fact when you

feel more independent in fact when you

feel more independent in fact when you have this moment where your brain is

have this moment where your brain is

have this moment where your brain is scanning for threats when you have an

scanning for threats when you have an

scanning for threats when you have an argument what can happen is deep below

argument what can happen is deep below

argument what can happen is deep below the surface your brain is trying to see

the surface your brain is trying to see

the surface your brain is trying to see if this argument may lead to rejection

if this argument may lead to rejection

if this argument may lead to rejection now if your brain detects there is a

now if your brain detects there is a

now if your brain detects there is a threat to rejection it can trigger

threat to rejection it can trigger

threat to rejection it can trigger what’s called an amygdala hijack

what’s called an amygdala hijack

what’s called an amygdala hijack otherwise known as the fight-or-flight

otherwise known as the fight-or-flight

otherwise known as the fight-or-flight response and what happens in an amygdala

response and what happens in an amygdala

response and what happens in an amygdala hijack is your brain is flooded with

hijack is your brain is flooded with

hijack is your brain is flooded with stress hormones like cortisol and

stress hormones like cortisol and

stress hormones like cortisol and adrenaline and it makes your heart beat

adrenaline and it makes your heart beat

adrenaline and it makes your heart beat faster your lungs fill up quickly blood

faster your lungs fill up quickly blood

faster your lungs fill up quickly blood is sent to your muscles it’s all

is sent to your muscles it’s all

is sent to your muscles it’s all designed to help you protect your body

designed to help you protect your body

designed to help you protect your body but ultimately to move also what happens

but ultimately to move also what happens

but ultimately to move also what happens in an amygdala hijack is your short-term

in an amygdala hijack is your short-term

in an amygdala hijack is your short-term memory is impaired it may be difficult

memory is impaired it may be difficult

memory is impaired it may be difficult to think clearly is another way to think

to think clearly is another way to think

to think clearly is another way to think of it so it’s hard to stay on point and

of it so it’s hard to stay on point and

of it so it’s hard to stay on point and you may even lash out and say things

you may even lash out and say things

you may even lash out and say things that you maybe wouldn’t otherwise want

that you maybe wouldn’t otherwise want

that you maybe wouldn’t otherwise want to say all these things are beautifully

to say all these things are beautifully

to say all these things are beautifully designed and very helpful to our

designed and very helpful to our

designed and very helpful to our survival and they’re very helpful if

survival and they’re very helpful if

survival and they’re very helpful if you’re running away from a lion but it’s

you’re running away from a lion but it’s

you’re running away from a lion but it’s not so helpful in a verbal argument with

not so helpful in a verbal argument with

not so helpful in a verbal argument with someone you care about

someone you care about

someone you care about see that’s what was happening to me with

see that’s what was happening to me with

see that’s what was happening to me with the iPhone while I my conscious mind I

the iPhone while I my conscious mind I

the iPhone while I my conscious mind I thought I was trying to save some money

thought I was trying to save some money

thought I was trying to save some money or save my pride deep below the surface

or save my pride deep below the surface

or save my pride deep below the surface my brain had detected my husband as a

my brain had detected my husband as a

my brain had detected my husband as a threat and that he may reject me and

threat and that he may reject me and

threat and that he may reject me and leave me and otherwise threaten my

leave me and otherwise threaten my

leave me and otherwise threaten my survival and this isn’t unique to me if

survival and this isn’t unique to me if

survival and this isn’t unique to me if you think about it in your life how

you think about it in your life how

you think about it in your life how often has it felt like a life-or-death

often has it felt like a life-or-death

often has it felt like a life-or-death situation when you’re in an argument see

situation when you’re in an argument see

situation when you’re in an argument see I wasn’t in peril and my husband wasn’t

I wasn’t in peril and my husband wasn’t

I wasn’t in peril and my husband wasn’t about to leave me that wasn’t the

about to leave me that wasn’t the

about to leave me that wasn’t the reality but I’m telling you it felt real

reality but I’m telling you it felt real

reality but I’m telling you it felt real it actually felt like I might die if I

it actually felt like I might die if I

it actually felt like I might die if I admitted I was wrong and this is true

admitted I was wrong and this is true

admitted I was wrong and this is true for all of us so when we detect that

for all of us so when we detect that

for all of us so when we detect that something could be wrong we panic and we

something could be wrong we panic and we

something could be wrong we panic and we move away from connection what our brain

move away from connection what our brain

move away from connection what our brain ultimately wants is love and connection

ultimately wants is love and connection

ultimately wants is love and connection so in my personal therapy I was able to

so in my personal therapy I was able to

so in my personal therapy I was able to experiment with um

experiment with um

experiment with um reacting to situations in different ways

reacting to situations in different ways

reacting to situations in different ways other than just being defensive I

other than just being defensive I

other than just being defensive I learned to calm myself down this panic

learned to calm myself down this panic

learned to calm myself down this panic so I was able to do something other than

so I was able to do something other than

so I was able to do something other than just be defensive and V fight-or-flight

just be defensive and V fight-or-flight

just be defensive and V fight-or-flight so I decided to practice something the

so I decided to practice something the

so I decided to practice something the craziest thing I could think of and I

craziest thing I could think of and I

craziest thing I could think of and I just admitted he was right I said you’re

just admitted he was right I said you’re

just admitted he was right I said you’re right I was angry and I broke the phone

right I was angry and I broke the phone

right I was angry and I broke the phone and I may have a tendency to break

and I may have a tendency to break

and I may have a tendency to break things on purpose when I’m angry so I

things on purpose when I’m angry so I

things on purpose when I’m angry so I can see why you think I broke it

can see why you think I broke it

can see why you think I broke it and I also said you know I can grateful

and I also said you know I can grateful

and I also said you know I can grateful that you had me go fix the phone the

that you had me go fix the phone the

that you had me go fix the phone the guys at the Apple store did agree that

guys at the Apple store did agree that

guys at the Apple store did agree that it wasn’t functional and it was good

it wasn’t functional and it was good

it wasn’t functional and it was good that I fixed it so I’m glad that I did

that I fixed it so I’m glad that I did

that I fixed it so I’m glad that I did that thank you

that thank you

that thank you and while these words may sound simple

and while these words may sound simple

and while these words may sound simple and they may sound easy to say I’m

and they may sound easy to say I’m

and they may sound easy to say I’m telling you it felt like I had lowered

telling you it felt like I had lowered

telling you it felt like I had lowered my shield of defense in a in a battle

my shield of defense in a in a battle

my shield of defense in a in a battle and then I readied myself for an attack

and then I readied myself for an attack

and then I readied myself for an attack and I was prepared for rejection but

and I was prepared for rejection but

and I was prepared for rejection but what happened was so interesting

what happened was so interesting

what happened was so interesting my husband’s shoulders softened his face

my husband’s shoulders softened his face

my husband’s shoulders softened his face relaxed he turned towards me and he goes

relaxed he turned towards me and he goes

relaxed he turned towards me and he goes mmm that’s okay I’m not perfect either

mmm that’s okay I’m not perfect either

mmm that’s okay I’m not perfect either I’ll work on it and I was shocked and a

I’ll work on it and I was shocked and a

I’ll work on it and I was shocked and a flood of happy feelings came over a love

flood of happy feelings came over a love

flood of happy feelings came over a love and joy and relief but most of all I

and joy and relief but most of all I

and joy and relief but most of all I felt connected and in order to make sure

felt connected and in order to make sure

felt connected and in order to make sure this wasn’t just some freak coincidence

this wasn’t just some freak coincidence

this wasn’t just some freak coincidence or maybe he was just that in love with

or maybe he was just that in love with

or maybe he was just that in love with his phone then I decided I was going to

his phone then I decided I was going to

his phone then I decided I was going to make this an experiment in my life so I

make this an experiment in my life so I

make this an experiment in my life so I started trying it with anyone anyone I

started trying it with anyone anyone I

started trying it with anyone anyone I could and

could and

could and anyone I argued with with my mom with my

anyone I argued with with my mom with my

anyone I argued with with my mom with my friends with my clients with anyone in

friends with my clients with anyone in

friends with my clients with anyone in my family and the same results happened

my family and the same results happened

my family and the same results happened every time the arguments lead towards

every time the arguments lead towards

every time the arguments lead towards connection the secret is to agree and

connection the secret is to agree and

connection the secret is to agree and here’s why it works when you say I agree

here’s why it works when you say I agree

here’s why it works when you say I agree with you or I see your point you give

with you or I see your point you give

with you or I see your point you give the other person’s brain an opportunity

the other person’s brain an opportunity

the other person’s brain an opportunity to relax because you’re not the enemy

to relax because you’re not the enemy

to relax because you’re not the enemy anymore and if their brain can relax

anymore and if their brain can relax

anymore and if their brain can relax they can move from a primal state of

they can move from a primal state of

they can move from a primal state of fighting or running away from you to a

fighting or running away from you to a

fighting or running away from you to a more complex thinking system which

more complex thinking system which

more complex thinking system which allows you to listen validate understand

allows you to listen validate understand

allows you to listen validate understand and connect so at this point you may be

and connect so at this point you may be

and connect so at this point you may be wondering a couple of things

wondering a couple of things

wondering a couple of things you may be wondering okay that sounds

you may be wondering okay that sounds

you may be wondering okay that sounds nice but mmm what if I just can’t agree

nice but mmm what if I just can’t agree

nice but mmm what if I just can’t agree oh I don’t think you understand my

oh I don’t think you understand my

oh I don’t think you understand my husband he I just can’t

husband he I just can’t

husband he I just can’t mmm-hmm should I lie should I just fake

mmm-hmm should I lie should I just fake

mmm-hmm should I lie should I just fake it should I play the game and this is a

it should I play the game and this is a

it should I play the game and this is a great question I get a lot and the

great question I get a lot and the

great question I get a lot and the answer is no this is not about being

answer is no this is not about being

answer is no this is not about being manipulative or playing a game this is

manipulative or playing a game this is

manipulative or playing a game this is about genuinely finding something to

about genuinely finding something to

about genuinely finding something to agree on I would encourage you to find

agree on I would encourage you to find

agree on I would encourage you to find something anything to agree on even if

something anything to agree on even if

something anything to agree on even if it just means that you validate the

it just means that you validate the

it just means that you validate the other person’s feelings now the other

other person’s feelings now the other

other person’s feelings now the other question you may be thinking and you’re

question you may be thinking and you’re

question you may be thinking and you’re probably too polite to say is wait a

probably too polite to say is wait a

probably too polite to say is wait a minute I thought you were going to teach

minute I thought you were going to teach

minute I thought you were going to teach us the secret to winning every argument

us the secret to winning every argument

us the secret to winning every argument it sounds like you’re letting me telling

it sounds like you’re letting me telling

it sounds like you’re letting me telling me to let the other person win the

me to let the other person win the

me to let the other person win the argument to which I say you’re right

argument to which I say you’re right

argument to which I say you’re right that may not seem like winning at first

that may not seem like winning at first

that may not seem like winning at first but remember why do you really want to

but remember why do you really want to

but remember why do you really want to be right in the first place

be right in the first place

be right in the first place your brain really wants love and

your brain really wants love and

your brain really wants love and connection I think it’s time we work

connection I think it’s time we work

connection I think it’s time we work together to change the definition of

together to change the definition of

together to change the definition of winning an argument from being right to

winning an argument from being right to

winning an argument from being right to being connected that’s

being connected that’s

being connected that’s winning the bottom line is this

winning the bottom line is this

winning the bottom line is this loneliness can be deadly and the scary

loneliness can be deadly and the scary

loneliness can be deadly and the scary thing about that is that you can be

thing about that is that you can be

thing about that is that you can be lonely in a crowd you and I both know

lonely in a crowd you and I both know

lonely in a crowd you and I both know you can be lonely in a family at a party

you can be lonely in a family at a party

you can be lonely in a family at a party and in a relationship with someone you

and in a relationship with someone you

and in a relationship with someone you care about especially if you’re arguing

care about especially if you’re arguing

care about especially if you’re arguing after thousands of hours of counseling

after thousands of hours of counseling

after thousands of hours of counseling and in my own personal struggles of

and in my own personal struggles of

and in my own personal struggles of arguments and loneliness I have become

arguments and loneliness I have become

arguments and loneliness I have become only more certain that our world is in

only more certain that our world is in

only more certain that our world is in desperate need of love and connection if

desperate need of love and connection if

desperate need of love and connection if we could all work together to change

we could all work together to change

we could all work together to change this definition and move our arguments

this definition and move our arguments

this definition and move our arguments towards connection instead of being

towards connection instead of being

towards connection instead of being right we can get more done and spread

right we can get more done and spread

right we can get more done and spread more love in our homes with our families

more love in our homes with our families

more love in our homes with our families with our workplaces our communities and

with our workplaces our communities and

with our workplaces our communities and in our world so I’m going to close by

in our world so I’m going to close by

in our world so I’m going to close by asking you to not argue with me just

asking you to not argue with me just

asking you to not argue with me just give it a try

give it a try

give it a try thank you

”

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