The Power of a Simple Idea | Jody Hoffer Gittell | TEDxRochester

[Music]

[Music] you

you

you [Music]

so my idea is really simple think about

so my idea is really simple think about the work you do think about all the

the work you do think about all the

the work you do think about all the people you work with it organized like

people you work with it organized like

people you work with it organized like this so organized more like this what

this so organized more like this what

this so organized more like this what difference does it make

difference does it make

difference does it make well I’ve always been interested in how

well I’ve always been interested in how

well I’ve always been interested in how people work together I think it’s

people work together I think it’s

people work together I think it’s because I grew up on a farm twelve

because I grew up on a farm twelve

because I grew up on a farm twelve thousand chickens it seemed like we were

thousand chickens it seemed like we were

thousand chickens it seemed like we were always working and it really seemed to

always working and it really seemed to

always working and it really seemed to make a difference how we did it whether

make a difference how we did it whether

make a difference how we did it whether we were taking care of the chickens

we were taking care of the chickens

we were taking care of the chickens whether we’re candy Tomatoes working in

whether we’re candy Tomatoes working in

whether we’re candy Tomatoes working in the garden you know did we do it well

the garden you know did we do it well

the garden you know did we do it well didn’t do it quickly did we have time to

didn’t do it quickly did we have time to

didn’t do it quickly did we have time to play even play with inventing things

play even play with inventing things

play even play with inventing things like pillows for towels and lanterns

like pillows for towels and lanterns

like pillows for towels and lanterns made out of fireflies but it really

made out of fireflies but it really

made out of fireflies but it really seemed to matter and and it was fun so

seemed to matter and and it was fun so

seemed to matter and and it was fun so you know fast forward a few years and

you know fast forward a few years and

you know fast forward a few years and one year a glue came through the county

one year a glue came through the county

one year a glue came through the county Lancaster County and almost all of our

Lancaster County and almost all of our

Lancaster County and almost all of our chickens died so I remember that day

chickens died so I remember that day

chickens died so I remember that day when a couple of men and dark suits and

when a couple of men and dark suits and

when a couple of men and dark suits and shiny shoes came crunching down the lane

shiny shoes came crunching down the lane

shiny shoes came crunching down the lane not to take over the farm but to recruit

not to take over the farm but to recruit

not to take over the farm but to recruit my dad to work in real estate and he did

my dad to work in real estate and he did

my dad to work in real estate and he did few years later my mom joined him they

few years later my mom joined him they

few years later my mom joined him they were used to working together and

were used to working together and

were used to working together and somebody moved into town and it seemed

somebody moved into town and it seemed

somebody moved into town and it seemed like life went to from talking about

like life went to from talking about

like life went to from talking about farming to talking about real estate I

farming to talking about real estate I

farming to talking about real estate I have about ten years later they started

have about ten years later they started

have about ten years later they started their own company and it became the

their own company and it became the

their own company and it became the largest real estate company in Lancaster

largest real estate company in Lancaster

largest real estate company in Lancaster County

County

County Associates but what I really noticed was

Associates but what I really noticed was

Associates but what I really noticed was the way they worked with people whether

the way they worked with people whether

the way they worked with people whether it was the farm whether it was a real

it was the farm whether it was a real

it was the farm whether it was a real estate company there was something kind

estate company there was something kind

estate company there was something kind of similar it was whether they were

of similar it was whether they were

of similar it was whether they were working with each other with their

working with each other with their

working with each other with their colleagues with their clients with the

colleagues with their clients with the

colleagues with their clients with the builders the bankers the lawyers they

builders the bankers the lawyers they

builders the bankers the lawyers they really strive to build relationships of

really strive to build relationships of

really strive to build relationships of shared bowls shared knowledge mutual

shared bowls shared knowledge mutual

shared bowls shared knowledge mutual respect throughout their network of kind

respect throughout their network of kind

respect throughout their network of kind of harmonious way of working and getting

of harmonious way of working and getting

of harmonious way of working and getting something sometimes very difficult work

something sometimes very difficult work

something sometimes very difficult work done but I wasn’t really interested in

done but I wasn’t really interested in

done but I wasn’t really interested in farming or real estate it wasn’t really

farming or real estate it wasn’t really

farming or real estate it wasn’t really my thing

my thing

my thing I did a lot of jobs you know I painted

I did a lot of jobs you know I painted

I did a lot of jobs you know I painted houses I worked at the gap I waited

houses I worked at the gap I waited

houses I worked at the gap I waited tables

tables

tables I taught migrant farm workers in Oregon

I taught migrant farm workers in Oregon

I taught migrant farm workers in Oregon I taught city kids in Brooklyn and I

I taught city kids in Brooklyn and I

I taught city kids in Brooklyn and I lock it in DC but what really interested

lock it in DC but what really interested

lock it in DC but what really interested me is how people work together

me is how people work together

me is how people work together particularly how do we work together to

particularly how do we work together to

particularly how do we work together to create value so I became a social

create value so I became a social

create value so I became a social scientist and when I eventually went off

scientist and when I eventually went off

scientist and when I eventually went off to MIT to get my my PhD and

to MIT to get my my PhD and

to MIT to get my my PhD and I wanted to study that more as the

I wanted to study that more as the

I wanted to study that more as the colleagues said you should shake the

colleagues said you should shake the

colleagues said you should shake the check out the airline’s they’re going

check out the airline’s they’re going

check out the airline’s they’re going through some really tough times right

through some really tough times right

through some really tough times right now and you know it’s kind of a

now and you know it’s kind of a

now and you know it’s kind of a transition in the industry you might

transition in the industry you might

transition in the industry you might really learn something about how people

really learn something about how people

really learn something about how people work together what what difference does

work together what what difference does

work together what what difference does it make

it make

it make so I go off to Logan Airport to watch

so I go off to Logan Airport to watch

so I go off to Logan Airport to watch how people do it you know that’s the way

how people do it you know that’s the way

how people do it you know that’s the way I think one great way to study things is

I think one great way to study things is

I think one great way to study things is just like like the rig hearing just go

just like like the rig hearing just go

just like like the rig hearing just go watch it and talk to people and hear

watch it and talk to people and hear

watch it and talk to people and hear what they’re thinking about their work

what they’re thinking about their work

what they’re thinking about their work and this is kind of what I was hearing

and this is kind of what I was hearing

and this is kind of what I was hearing you know people felt like they were in

you know people felt like they were in

you know people felt like they were in their little bubble you know doing their

their little bubble you know doing their

their little bubble you know doing their job and they were in a hard time getting

job and they were in a hard time getting

job and they were in a hard time getting timely communication from other people

timely communication from other people

timely communication from other people and they needed it accurate

and they needed it accurate

and they needed it accurate communication people didn’t share their

communication people didn’t share their

communication people didn’t share their faults and didn’t seem to understand

faults and didn’t seem to understand

faults and didn’t seem to understand each other’s jobs they did seem to

each other’s jobs they did seem to

each other’s jobs they did seem to message filters back for their jobs and

message filters back for their jobs and

message filters back for their jobs and when things went wrong a lot finger

when things went wrong a lot finger

when things went wrong a lot finger pointing rather but problem solving and

pointing rather but problem solving and

pointing rather but problem solving and you can tell there’s a lot of

you can tell there’s a lot of

you can tell there’s a lot of frustration so it’s like pretty strong

frustration so it’s like pretty strong

frustration so it’s like pretty strong ties within it at these bubbles but

ties within it at these bubbles but

ties within it at these bubbles but across it starting to break down and the

across it starting to break down and the

across it starting to break down and the station manager Lynne Heitmann

station manager Lynne Heitmann

station manager Lynne Heitmann watson was really frustrated as well and

watson was really frustrated as well and

watson was really frustrated as well and my interview with her was like her exit

my interview with her was like her exit

my interview with her was like her exit interview not only was she leaving

interview not only was she leaving

interview not only was she leaving America she was leaving the industry she

America she was leaving the industry she

America she was leaving the industry she had had but she did say as she was

had had but she did say as she was

had had but she did say as she was leaving you know you should study

leaving you know you should study

leaving you know you should study Southwest what’s that who’s that but I

Southwest what’s that who’s that but I

Southwest what’s that who’s that but I figured it out they hadn’t come to the

figured it out they hadn’t come to the

figured it out they hadn’t come to the Northeast yet

Northeast yet

Northeast yet and I got access and started to study

and I got access and started to study

and I got access and started to study this other airline and you know

this other airline and you know

this other airline and you know interviewing people watching what they

interviewing people watching what they

interviewing people watching what they did and it seemed like there were some

did and it seemed like there were some

did and it seemed like there were some real differences they talked about

real differences they talked about

real differences they talked about having the same goals

having the same goals

having the same goals you know they each had different jobs

you know they each had different jobs

you know they each had different jobs but we’re you know we’re here to get you

but we’re you know we’re here to get you

but we’re you know we’re here to get you there on time with your luggage and

there on time with your luggage and

there on time with your luggage and happy and so on safely and they seemed

happy and so on safely and they seemed

happy and so on safely and they seemed to understand each other’s job not just

to understand each other’s job not just

to understand each other’s job not just their own job and how it connected and

their own job and how it connected and

their own job and how it connected and to feel respect for each other’s work

to feel respect for each other’s work

to feel respect for each other’s work that’s just important as the pilot you

that’s just important as the pilot you

that’s just important as the pilot you know no one departments any more

know no one departments any more

know no one departments any more important than the other the kind of

important than the other the kind of

important than the other the kind of things you would hear and so I thought

things you would hear and so I thought

things you would hear and so I thought this could be really interesting this

this could be really interesting this

this could be really interesting this could be driving outcomes that any

could be driving outcomes that any

could be driving outcomes that any organization might care about

organization might care about

organization might care about so I expanded my stanbow several sites

so I expanded my stanbow several sites

so I expanded my stanbow several sites in Southwest American and United and

in Southwest American and United and

in Southwest American and United and continental and figured out how do I

continental and figured out how do I

continental and figured out how do I measure these things so it came up with

measure these things so it came up with

measure these things so it came up with seven questions these what I call

seven questions these what I call

seven questions these what I call relationships and communication and ask

relationships and communication and ask

relationships and communication and ask people to answer them about each of the

people to answer them about each of the

people to answer them about each of the functions each of the work groups

functions each of the work groups

functions each of the work groups involved in their work process if you

involved in their work process if you

involved in their work process if you develop basically a network measure and

develop basically a network measure and

develop basically a network measure and got a lot of input from our flight

got a lot of input from our flight

got a lot of input from our flight transportation lab on the other side of

transportation lab on the other side of

transportation lab on the other side of campus that have been management school

campus that have been management school

campus that have been management school and there are at the very end arenda but

and there are at the very end arenda but

and there are at the very end arenda but you go track them down they know a lot

you go track them down they know a lot

you go track them down they know a lot about measuring outcomes and how to risk

about measuring outcomes and how to risk

about measuring outcomes and how to risk adjust and so on so what I eventually

adjust and so on so what I eventually

adjust and so on so what I eventually found and this is that

found and this is that

found and this is that I have a snapshot of a lot of regression

I have a snapshot of a lot of regression

I have a snapshot of a lot of regression models but that these pas risk-adjusted

models but that these pas risk-adjusted

models but that these pas risk-adjusted quality performance outcomes are very

quality performance outcomes are very

quality performance outcomes are very tied to the strength of those sites

tied to the strength of those sites

tied to the strength of those sites across workgroups something that’s

across workgroups something that’s

across workgroups something that’s pretty invisible driving something that

pretty invisible driving something that

pretty invisible driving something that managers are trying very hard to achieve

managers are trying very hard to achieve

managers are trying very hard to achieve and not only to get the high quality but

and not only to get the high quality but

and not only to get the high quality but to do it efficiently not that they can

to do it efficiently not that they can

to do it efficiently not that they can offer the low fare and not go on

offer the low fare and not go on

offer the low fare and not go on business so I thought this was

business so I thought this was

business so I thought this was interesting and my colleagues at MIT

interesting and my colleagues at MIT

interesting and my colleagues at MIT thought it was pretty interesting too

thought it was pretty interesting too

thought it was pretty interesting too but they thought you know maybe this is

but they thought you know maybe this is

but they thought you know maybe this is just an airline thing or maybe just a

just an airline thing or maybe just a

just an airline thing or maybe just a Southwest thing and I don’t think so I

Southwest thing and I don’t think so I

Southwest thing and I don’t think so I thought it was bigger than that about

thought it was bigger than that about

thought it was bigger than that about that time I went into the hospital – for

that time I went into the hospital – for

that time I went into the hospital – for the first time ever as a patient had my

the first time ever as a patient had my

the first time ever as a patient had my being first me arose and so the next day

being first me arose and so the next day

being first me arose and so the next day I wasn’t thinking about too much while

I wasn’t thinking about too much while

I wasn’t thinking about too much while she was being born

she was being born

she was being born except her but the next day I noticed

except her but the next day I noticed

except her but the next day I noticed that my nurses were working really well

that my nurses were working really well

that my nurses were working really well together

together

together and you know one we’re coming to say I

and you know one we’re coming to say I

and you know one we’re coming to say I know you’ve heard about this they just

know you’ve heard about this they just

know you’ve heard about this they just wanted to reinforce it and tell you

wanted to reinforce it and tell you

wanted to reinforce it and tell you about that all these people buzzing

about that all these people buzzing

about that all these people buzzing around a lot of information to say again

around a lot of information to say again

around a lot of information to say again as a new parent and if you know this is

as a new parent and if you know this is

as a new parent and if you know this is really impressive

really impressive

really impressive are you that you’ve been working on your

are you that you’ve been working on your

are you that you’ve been working on your coordination and one moves that now

coordination and one moves that now

coordination and one moves that now we’ve been doing TQM and it’s working

we’ve been doing TQM and it’s working

we’ve been doing TQM and it’s working great and then I said a little later

great and then I said a little later

great and then I said a little later where’s my doctor come

where’s my doctor come

where’s my doctor come oh we don’t know they don’t tell us

oh we don’t know they don’t tell us

oh we don’t know they don’t tell us anything but okay this could be a

anything but okay this could be a

anything but okay this could be a challenge here to where in these bubbles

challenge here to where in these bubbles

challenge here to where in these bubbles are silos people have the same job they

are silos people have the same job they

are silos people have the same job they understand each other’s work their

understand each other’s work their

understand each other’s work their respective and goal that doesn’t always

respective and goal that doesn’t always

respective and goal that doesn’t always happen that way but tends to and then

happen that way but tends to and then

happen that way but tends to and then across where the coordination needs to

across where the coordination needs to

across where the coordination needs to happen as well things start to break

happen as well things start to break

happen as well things start to break down so it’s under study this and that

down so it’s under study this and that

down so it’s under study this and that became my first study a few years later

became my first study a few years later

became my first study a few years later when I started teaching at Harvard

when I started teaching at Harvard

when I started teaching at Harvard Business School and that was the first

Business School and that was the first

Business School and that was the first study of

study of

study of Airlines and I found nine hospitals that

Airlines and I found nine hospitals that

Airlines and I found nine hospitals that were doing you know high volumes of

were doing you know high volumes of

were doing you know high volumes of joint replacements and in New York

joint replacements and in New York

joint replacements and in New York Dallas and Boston and measured the same

Dallas and Boston and measured the same

Dallas and Boston and measured the same ties across the people who were involved

ties across the people who were involved

ties across the people who were involved in joint replacement surgeries surgeons

in joint replacement surgeries surgeons

in joint replacement surgeries surgeons nurses physical therapists case manager

nurses physical therapists case manager

nurses physical therapists case manager social workers and measured these

social workers and measured these

social workers and measured these outcomes again with partnership with

outcomes again with partnership with

outcomes again with partnership with colleagues who really know the industry

colleagues who really know the industry

colleagues who really know the industry know the outcomes and I found something

know the outcomes and I found something

know the outcomes and I found something pretty similar going on here and so I

pretty similar going on here and so I

pretty similar going on here and so I wasn’t surprised at this point I have

wasn’t surprised at this point I have

wasn’t surprised at this point I have expected given all the interdependence

expected given all the interdependence

expected given all the interdependence and uncertainty and of the work this was

and uncertainty and of the work this was

and uncertainty and of the work this was probably going to matter for performance

probably going to matter for performance

probably going to matter for performance but when I’ve talked to some people were

but when I’ve talked to some people were

but when I’ve talked to some people were surprised I remember a conversation with

surprised I remember a conversation with

surprised I remember a conversation with a surgeon who said quiet leave me

a surgeon who said quiet leave me

a surgeon who said quiet leave me I believe the findings and read the

I believe the findings and read the

I believe the findings and read the articles you know but it’s hard for me

articles you know but it’s hard for me

articles you know but it’s hard for me and my colleagues to realize it’s not

and my colleagues to realize it’s not

and my colleagues to realize it’s not just what we’re doing on the operating

just what we’re doing on the operating

just what we’re doing on the operating table that matters you know that was

table that matters you know that was

table that matters you know that was looking here these outcomes include

looking here these outcomes include

looking here these outcomes include laying the stay patient satisfaction for

laying the stay patient satisfaction for

laying the stay patient satisfaction for clinical outcomes and it really was

clinical outcomes and it really was

clinical outcomes and it really was driven not just by the skill of the

driven not just by the skill of the

driven not just by the skill of the surgeon but by this whole set of

surgeon but by this whole set of

surgeon but by this whole set of connections this whole coordination

connections this whole coordination

connections this whole coordination across this team so not so surprising

across this team so not so surprising

across this team so not so surprising but and I didn’t really come away with

but and I didn’t really come away with

but and I didn’t really come away with this sense of based on my research you

this sense of based on my research you

this sense of based on my research you really can’t blame the individuals

really can’t blame the individuals

really can’t blame the individuals involved here because if you think about

involved here because if you think about

involved here because if you think about it go back to that organization chart

it go back to that organization chart

it go back to that organization chart that’s how we often organize the work

that’s how we often organize the work

that’s how we often organize the work the people are accountable for outcomes

the people are accountable for outcomes

the people are accountable for outcomes in their own silo that are rewarded for

in their own silo that are rewarded for

in their own silo that are rewarded for their outcomes and they’re all side

their outcomes and they’re all side

their outcomes and they’re all side except selected and trained pretty much

except selected and trained pretty much

except selected and trained pretty much to focus on their own job and even

to focus on their own job and even

to focus on their own job and even conflict resolution tends to happen up

conflict resolution tends to happen up

conflict resolution tends to happen up and down the silos not necessarily

and down the silos not necessarily

and down the silos not necessarily across where the patient journey goes so

across where the patient journey goes so

across where the patient journey goes so it’s just it’s something kind of built

it’s just it’s something kind of built

it’s just it’s something kind of built into the situation and as I did this

into the situation and as I did this

into the situation and as I did this research about that cross-cutting

research about that cross-cutting

research about that cross-cutting structures where they existed predicted

structures where they existed predicted

structures where they existed predicted higher RC and higher performance

higher RC and higher performance

higher RC and higher performance outcomes but we’re not there in many

outcomes but we’re not there in many

outcomes but we’re not there in many cases so fast-forward to 2011 just I

cases so fast-forward to 2011 just I

cases so fast-forward to 2011 just I don’t know what it was about that year

don’t know what it was about that year

don’t know what it was about that year but several people I’d never met

but several people I’d never met

but several people I’d never met approached me either by phone or email

approached me either by phone or email

approached me either by phone or email or some came to visit to say you know

or some came to visit to say you know

or some came to visit to say you know this is cool research but I think it

this is cool research but I think it

this is cool research but I think it could really help us in practice too we

could really help us in practice too we

could really help us in practice too we could use this tool as an organizational

could use this tool as an organizational

could use this tool as an organizational change kind of method and I said well

change kind of method and I said well

change kind of method and I said well that’s way over my head but go for it

that’s way over my head but go for it

that’s way over my head but go for it and let me watch what you do and some

and let me watch what you do and some

and let me watch what you do and some things in common so we find an

things in common so we find an

things in common so we find an organization like many of is struggling

organization like many of is struggling

organization like many of is struggling with coordination create change team

with coordination create change team

with coordination create change team needs some leaders bunch of people from

needs some leaders bunch of people from

needs some leaders bunch of people from frontline different stakeholders and

frontline different stakeholders and

frontline different stakeholders and then often will do an assessment a

then often will do an assessment a

then often will do an assessment a measurement of relational coordination

measurement of relational coordination

measurement of relational coordination to see how are we doing on these

to see how are we doing on these

to see how are we doing on these dimensions you know where the weak ties

dimensions you know where the weak ties

dimensions you know where the weak ties where the strong ties and they say it’s

where the strong ties and they say it’s

where the strong ties and they say it’s kind of like looking in the mirror

kind of like looking in the mirror

kind of like looking in the mirror together or putting the elephant on the

together or putting the elephant on the

together or putting the elephant on the table or and candidates sometimes say we

table or and candidates sometimes say we

table or and candidates sometimes say we put the Moose on the table so you can

put the Moose on the table so you can

put the Moose on the table so you can all kind of look at it together but it’s

all kind of look at it together but it’s

all kind of look at it together but it’s really just looking at our own data and

really just looking at our own data and

really just looking at our own data and helping us see and have conversations

helping us see and have conversations

helping us see and have conversations that we don’t usually see like oh you

that we don’t usually see like oh you

that we don’t usually see like oh you know we’re kind of weak

know we’re kind of weak

know we’re kind of weak communication well what’s timely for you

communication well what’s timely for you

communication well what’s timely for you guys oh well I didn’t realize if we come

guys oh well I didn’t realize if we come

guys oh well I didn’t realize if we come here in the morning around early

here in the morning around early

here in the morning around early afternoon to check out the patient we

afternoon to check out the patient we

afternoon to check out the patient we can get them out sooner and you know

can get them out sooner and you know

can get them out sooner and you know we’re low on shared knowledge well what

we’re low on shared knowledge well what

we’re low on shared knowledge well what do you guys do how does it relate to our

do you guys do how does it relate to our

do you guys do how does it relate to our job all right we’re having a problem

job all right we’re having a problem

job all right we’re having a problem here with respect but what is respect

here with respect but what is respect

here with respect but what is respect with like for you so it starts to open

with like for you so it starts to open

with like for you so it starts to open up this and humble inquiry that can lead

up this and humble inquiry that can lead

up this and humble inquiry that can lead to solutions and it’s not top demo and

to solutions and it’s not top demo and

to solutions and it’s not top demo and it’s not rocket science

it’s not rocket science

it’s not rocket science but some of these solutions are kind of

but some of these solutions are kind of

but some of these solutions are kind of redesigned of our basic structure some

redesigned of our basic structure some

redesigned of our basic structure some of them are micro structures like we

of them are micro structures like we

of them are micro structures like we should have morning Huddle’s you know

should have morning Huddle’s you know

should have morning Huddle’s you know that might work and you can experiment

that might work and you can experiment

that might work and you can experiment with them because now you know what

with them because now you know what

with them because now you know what you’re trying to get to so you have an

you’re trying to get to so you have an

you’re trying to get to so you have an experiment some of them are macro

experiment some of them are macro

experiment some of them are macro structures like we need a different kind

structures like we need a different kind

structures like we need a different kind of accountability so that we’re not just

of accountability so that we’re not just

of accountability so that we’re not just siloed and that might involve people

siloed and that might involve people

siloed and that might involve people higher in the organization and reward

higher in the organization and reward

higher in the organization and reward structures might have to talk to you

structures might have to talk to you

structures might have to talk to you taters if you’re in the healthcare

taters if you’re in the healthcare

taters if you’re in the healthcare industry

industry

industry so there’s their macro things that

so there’s their macro things that

so there’s their macro things that aren’t that easy to pull off and their

aren’t that easy to pull off and their

aren’t that easy to pull off and their micro structures that we can change

micro structures that we can change

micro structures that we can change right away but often the conversations

right away but often the conversations

right away but often the conversations really do revolve around these

really do revolve around these

really do revolve around these dimensions and they’re fairly simple to

dimensions and they’re fairly simple to

dimensions and they’re fairly simple to fix because these are not like really

fix because these are not like really

fix because these are not like really challenging concepts the word relational

challenging concepts the word relational

challenging concepts the word relational coordination is a little complicated but

coordination is a little complicated but

coordination is a little complicated but the underlying ideas are really simple

the underlying ideas are really simple

the underlying ideas are really simple so where’s the work I mean I think one

so where’s the work I mean I think one

so where’s the work I mean I think one thing I work now has gone beyond the US

thing I work now has gone beyond the US

thing I work now has gone beyond the US and healthcare you know just looking

and healthcare you know just looking

and healthcare you know just looking patient care people have been working

patient care people have been working

patient care people have been working with this in Canada and UK and Ireland

with this in Canada and UK and Ireland

with this in Canada and UK and Ireland and Denmark Sweden in Norway they do

and Denmark Sweden in Norway they do

and Denmark Sweden in Norway they do tend to like it quite a bit

tend to like it quite a bit

tend to like it quite a bit Australia Japan Netherlands so it’s

Australia Japan Netherlands so it’s

Australia Japan Netherlands so it’s really fun to see people take a really

really fun to see people take a really

really fun to see people take a really simple idea and make it work in their

simple idea and make it work in their

simple idea and make it work in their own very unique environments and talk

own very unique environments and talk

own very unique environments and talk about unique I’ve got colleagues now

about unique I’ve got colleagues now

about unique I’ve got colleagues now we’re looking at this some of them in

we’re looking at this some of them in

we’re looking at this some of them in their dissertation some in role like

their dissertation some in role like

their dissertation some in role like work banking in Pakistan and retail in

work banking in Pakistan and retail in

work banking in Pakistan and retail in China construction industry in Norway

China construction industry in Norway

China construction industry in Norway where I go talk to them and in two weeks

where I go talk to them and in two weeks

where I go talk to them and in two weeks about what they’re doing there and an

about what they’re doing there and an

about what they’re doing there and an even immigrant integration into Swedish

even immigrant integration into Swedish

even immigrant integration into Swedish communities and how do we think about

communities and how do we think about

communities and how do we think about connecting across the community to

connecting across the community to

connecting across the community to integrate new immigrants into our into

integrate new immigrants into our into

integrate new immigrants into our into our society but I think what it is is

our society but I think what it is is

our society but I think what it is is basically a very simple idea and it

basically a very simple idea and it

basically a very simple idea and it basically suggests we have the power to

basically suggests we have the power to

basically suggests we have the power to change our organizations but we often

change our organizations but we often

change our organizations but we often don’t even realize it and it involves

don’t even realize it and it involves

don’t even realize it and it involves first of all this kind of shift or maybe

first of all this kind of shift or maybe

first of all this kind of shift or maybe flip in the way we look at our

flip in the way we look at our

flip in the way we look at our organizations do we see them as that org

organizations do we see them as that org

organizations do we see them as that org chart which basically suggests that the

chart which basically suggests that the

chart which basically suggests that the coordination that we need is happening

coordination that we need is happening

coordination that we need is happening up here and down here we’re just

up here and down here we’re just

up here and down here we’re just basically doing our own jobs

basically doing our own jobs

basically doing our own jobs is there no lines there pretty much only

is there no lines there pretty much only

is there no lines there pretty much only connected up here or do we see that

connected up here or do we see that

connected up here or do we see that Network where any of those lines might

Network where any of those lines might

Network where any of those lines might might be necessary and we’ve got any

might be necessary and we’ve got any

might be necessary and we’ve got any paying attention to who we might need to

paying attention to who we might need to

paying attention to who we might need to communicate with at any moment rather

communicate with at any moment rather

communicate with at any moment rather than waiting for that coordination to

than waiting for that coordination to

than waiting for that coordination to happen up here that it’s not going to

happen up here that it’s not going to

happen up here that it’s not going to happen most organizations are too

happen most organizations are too

happen most organizations are too complex it gets overloaded very quickly

complex it gets overloaded very quickly

complex it gets overloaded very quickly when you try to centralize like that so

when you try to centralize like that so

when you try to centralize like that so it’s a big aha we’re so there are two

it’s a big aha we’re so there are two

it’s a big aha we’re so there are two places where I think are very cool down

places where I think are very cool down

places where I think are very cool down to share our I think some of the new

to share our I think some of the new

to share our I think some of the new frontiers are one of them is Billy Safe

frontiers are one of them is Billy Safe

frontiers are one of them is Billy Safe Communities and some of this work is

Communities and some of this work is

Communities and some of this work is happening in Massachusetts cities where

happening in Massachusetts cities where

happening in Massachusetts cities where you know getting to get a youth

you know getting to get a youth

you know getting to get a youth advocates with people from the district

advocates with people from the district

advocates with people from the district attorney’s office and the police of the

attorney’s office and the police of the

attorney’s office and the police of the probation officers and the schools and

probation officers and the schools and

probation officers and the schools and you know even the faith communities to

you know even the faith communities to

you know even the faith communities to talk about you know what is that that

talk about you know what is that that

talk about you know what is that that we’re doing that’s not working here and

we’re doing that’s not working here and

we’re doing that’s not working here and can we build some of these bridges

can we build some of these bridges

can we build some of these bridges across our differences so that we can

across our differences so that we can

across our differences so that we can accomplish we can address substance

accomplish we can address substance

accomplish we can address substance abuse and use violence and so on and

abuse and use violence and so on and

abuse and use violence and so on and these aren’t easy conversations I’ve

these aren’t easy conversations I’ve

these aren’t easy conversations I’ve with

with

with some of them and they basically get down

some of them and they basically get down

some of them and they basically get down to you know you guys just enter the

to you know you guys just enter the

to you know you guys just enter the school-to-prison pipeline are we going

school-to-prison pipeline are we going

school-to-prison pipeline are we going to do something about this you know

to do something about this you know

to do something about this you know because there are different interests

because there are different interests

because there are different interests and how do we find that shared goal and

and how do we find that shared goal and

and how do we find that shared goal and start to work around it you see there

start to work around it you see there

start to work around it you see there are some strong ties and you know we can

are some strong ties and you know we can

are some strong ties and you know we can recognize those but those orange ones

recognize those but those orange ones

recognize those but those orange ones are where they’re like seriously me

are where they’re like seriously me

are where they’re like seriously me tights at the start and we’ll see what

tights at the start and we’ll see what

tights at the start and we’ll see what comes after all the work they’re doing

comes after all the work they’re doing

comes after all the work they’re doing another one that I’m really passionate

another one that I’m really passionate

another one that I’m really passionate about educating our students I think

about educating our students I think

about educating our students I think this is another cool frontier for RC

this is another cool frontier for RC

this is another cool frontier for RC work because if you think about it

work because if you think about it

work because if you think about it schools like most of our industries have

schools like most of our industries have

schools like most of our industries have inherited bureaucracy they’ve been

inherited bureaucracy they’ve been

inherited bureaucracy they’ve been around forever so of course we’ve got

around forever so of course we’ve got

around forever so of course we’ve got these bureaucratic models where students

these bureaucratic models where students

these bureaucratic models where students sitting there classroom teachers pretty

sitting there classroom teachers pretty

sitting there classroom teachers pretty much do their own thing and there’s not

much do their own thing and there’s not

much do their own thing and there’s not a lot of connecting but when you think

a lot of connecting but when you think

a lot of connecting but when you think about the innovations in education and

about the innovations in education and

about the innovations in education and in the workplace that we’re preparing

in the workplace that we’re preparing

in the workplace that we’re preparing our students to go out and succeed in

our students to go out and succeed in

our students to go out and succeed in it’s not about sitting there in a chair

it’s not about sitting there in a chair

it’s not about sitting there in a chair and telling what you know it’s about

and telling what you know it’s about

and telling what you know it’s about performing it’s about connecting it’s

performing it’s about connecting it’s

performing it’s about connecting it’s about doing things which requires a very

about doing things which requires a very

about doing things which requires a very collaborative school community whether

collaborative school community whether

collaborative school community whether you call it competency-based learning

you call it competency-based learning

you call it competency-based learning student-centered learning projects such

student-centered learning projects such

student-centered learning projects such as learning it’s really about connecting

as learning it’s really about connecting

as learning it’s really about connecting across a lot of these levels to and with

across a lot of these levels to and with

across a lot of these levels to and with students and Families

students and Families

students and Families in order to to build those capabilities

in order to to build those capabilities

in order to to build those capabilities so I think it’s really promising and

so I think it’s really promising and

so I think it’s really promising and think there’s some work I’m going to go

think there’s some work I’m going to go

think there’s some work I’m going to go on here at Rochester certainly Boston

on here at Rochester certainly Boston

on here at Rochester certainly Boston and I’m very excited about it we got a

and I’m very excited about it we got a

and I’m very excited about it we got a lot of people talking here today about

lot of people talking here today about

lot of people talking here today about education so I know we all care about it

education so I know we all care about it

education so I know we all care about it it’s our future so just to sum up you

it’s our future so just to sum up you

it’s our future so just to sum up you know you can take the simple idea things

know you can take the simple idea things

know you can take the simple idea things like most simple ideas they they apply a

like most simple ideas they they apply a

like most simple ideas they they apply a lot of places you know it’s not like the

lot of places you know it’s not like the

lot of places you know it’s not like the Golden Rule or anything but you know

Golden Rule or anything but you know

Golden Rule or anything but you know there’s there’s some ideas that they’re

there’s there’s some ideas that they’re

there’s there’s some ideas that they’re so basic but a lot of the things we’re

so basic but a lot of the things we’re

so basic but a lot of the things we’re talking about here today that you could

talking about here today that you could

talking about here today that you could translate them into many kinds

translate them into many kinds

translate them into many kinds many industries and sectors that’s what

many industries and sectors that’s what

many industries and sectors that’s what makes maybe an idea we’re spreading it’s

makes maybe an idea we’re spreading it’s

makes maybe an idea we’re spreading it’s so simple but it first of all requires a

so simple but it first of all requires a

so simple but it first of all requires a kind of different way of looking at

kind of different way of looking at

kind of different way of looking at things that we’ve heard a lot in this

things that we’ve heard a lot in this

things that we’ve heard a lot in this case and different way of looking at our

case and different way of looking at our

case and different way of looking at our organizations rather those charts that

organizations rather those charts that

organizations rather those charts that suggest that the only connections are

suggest that the only connections are

suggest that the only connections are needed up here to a network map where

needed up here to a network map where

needed up here to a network map where you can see the opportunities for so

you can see the opportunities for so

you can see the opportunities for so many more connections that could be

many more connections that could be

many more connections that could be really productive and create value so I

really productive and create value so I

really productive and create value so I would encourage you so you know it

would encourage you so you know it

would encourage you so you know it applies globally but I also like to

applies globally but I also like to

applies globally but I also like to think that people up and say it works

think that people up and say it works

think that people up and say it works really well at home to try on your

really well at home to try on your

really well at home to try on your teenagers and that’s kind of a cool

teenagers and that’s kind of a cool

teenagers and that’s kind of a cool thing that you can think about how to

thing that you can think about how to

thing that you can think about how to use this at home think about how it

use this at home think about how it

use this at home think about how it might change the way you do the work

might change the way you do the work

might change the way you do the work like change the way you think about your

like change the way you think about your

like change the way you think about your community and the whose job is it to

community and the whose job is it to

community and the whose job is it to organize the community or going to the

organize the community or going to the

organize the community or going to the neighborhood so I would suggest you just

neighborhood so I would suggest you just

neighborhood so I would suggest you just give it a try thank you

give it a try thank you

give it a try thank you [Applause]