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The Peril and Promise of Strategic Integration | Charles Williams | TEDxBocconiU


David and Goliath the story of the

David and Goliath the story of the little guy who through some clever

little guy who through some clever

little guy who through some clever strategy managed to take down the big

strategy managed to take down the big

strategy managed to take down the big guy we’ve learned telling that story

guy we’ve learned telling that story

guy we’ve learned telling that story through the ages and in business we’ve

through the ages and in business we’ve

through the ages and in business we’ve been telling that story a lot lately

been telling that story a lot lately

been telling that story a lot lately we’ve seen our industrial giants of our

we’ve seen our industrial giants of our

we’ve seen our industrial giants of our last generation tech firms fall before

last generation tech firms fall before

last generation tech firms fall before startups and upstarts in the cellular

startups and upstarts in the cellular

startups and upstarts in the cellular industry which I study a lot we’ve seen

industry which I study a lot we’ve seen

industry which I study a lot we’ve seen Motorola Nokia rim blackberry they’ve

Motorola Nokia rim blackberry they’ve

Motorola Nokia rim blackberry they’ve all gone from completely dominant to bit

all gone from completely dominant to bit

all gone from completely dominant to bit player in a handful of years it’s pretty

player in a handful of years it’s pretty

player in a handful of years it’s pretty striking so it’s not surprising we’re

striking so it’s not surprising we’re

striking so it’s not surprising we’re fascinated by the theory of disruptive

fascinated by the theory of disruptive

fascinated by the theory of disruptive innovation it tries to tell us some of

innovation it tries to tell us some of

innovation it tries to tell us some of when and why these firms are vulnerable

when and why these firms are vulnerable

when and why these firms are vulnerable these dominant players might be

these dominant players might be

these dominant players might be vulnerable and in my own research on the

vulnerable and in my own research on the

vulnerable and in my own research on the wireless service industry I’ve found

wireless service industry I’ve found

wireless service industry I’ve found some suggestive evidence of this power

some suggestive evidence of this power

some suggestive evidence of this power of startups this effectiveness of

of startups this effectiveness of

of startups this effectiveness of startups when we compare how firms

startups when we compare how firms

startups when we compare how firms entering the wireless service industry

entering the wireless service industry

entering the wireless service industry grow we compare startups to entrants

grow we compare startups to entrants

grow we compare startups to entrants established players coming in from

established players coming in from

established players coming in from outside we see these startups grow

outside we see these startups grow

outside we see these startups grow faster initially whether the time their

faster initially whether the time their

faster initially whether the time their growth falls off they enter as

growth falls off they enter as

growth falls off they enter as triumphant David’s in terms of growth

triumphant David’s in terms of growth

triumphant David’s in terms of growth but little by little they fall back

but little by little they fall back

but little by little they fall back until they’re actually growing more

until they’re actually growing more

until they’re actually growing more slowly than these established players

slowly than these established players

slowly than these established players and when major change comes to the

and when major change comes to the

and when major change comes to the industry they fall even further behind

industry they fall even further behind

industry they fall even further behind so these established Polar’s actually

so these established Polar’s actually

so these established Polar’s actually seem to have some adaptive advantages we

seem to have some adaptive advantages we

seem to have some adaptive advantages we might be interested in and that’s why I

might be interested in and that’s why I

might be interested in and that’s why I want to talk today about about a piece

want to talk today about about a piece

want to talk today about about a piece of research that we think may shed some

of research that we think may shed some

of research that we think may shed some light on what sorts of advantages these

light on what sorts of advantages these

light on what sorts of advantages these established players have the to think

established players have the to think

established players have the to think about where those advanced

about where those advanced

about where those advanced has come from just think of these

has come from just think of these

has come from just think of these startups when they first come in to

startups when they first come in to

startups when they first come in to cellular cellular industry what

cellular cellular industry what

cellular cellular industry what advantages did they have that make them

advantages did they have that make them

advantages did they have that make them these fast growers well they’re starting

these fast growers well they’re starting

these fast growers well they’re starting from scratch they can put the pieces of

from scratch they can put the pieces of

from scratch they can put the pieces of their business together so that the the

their business together so that the the

their business together so that the the operations the marketing the pricing all

operations the marketing the pricing all

operations the marketing the pricing all the elements of the business model

the elements of the business model

the elements of the business model really work together effectively at this

really work together effectively at this

really work together effectively at this moment of entry they’re masters of

moment of entry they’re masters of

moment of entry they’re masters of strategic integration but over time

strategic integration but over time

strategic integration but over time changes happen the industry they require

changes happen the industry they require

changes happen the industry they require those parts to be put together in a new

those parts to be put together in a new

those parts to be put together in a new fashion and it appears that the

fashion and it appears that the

fashion and it appears that the established players the giant telcos the

established players the giant telcos the

established players the giant telcos the cable television companies they’re

cable television companies they’re

cable television companies they’re actually noticing and reacting to these

actually noticing and reacting to these

actually noticing and reacting to these changes they’re managing to adapt now

changes they’re managing to adapt now

changes they’re managing to adapt now this is mostly speculation theoretical

this is mostly speculation theoretical

this is mostly speculation theoretical speculation that we’re trying to

speculation that we’re trying to

speculation that we’re trying to interpret what we find in the growth

interpret what we find in the growth

interpret what we find in the growth data here strategic strategic

data here strategic strategic

data here strategic strategic integration is awfully difficult to see

integration is awfully difficult to see

integration is awfully difficult to see in practice it’s difficult to measure

in practice it’s difficult to measure

in practice it’s difficult to measure and even if we think we’ve observed it

and even if we think we’ve observed it

and even if we think we’ve observed it somewhere it is even harder to say with

somewhere it is even harder to say with

somewhere it is even harder to say with confidence that the performance of some

confidence that the performance of some

confidence that the performance of some firm is actually the result of this

firm is actually the result of this

firm is actually the result of this integration because these companies are

integration because these companies are

integration because these companies are run by smart people they’re doing the

run by smart people they’re doing the

run by smart people they’re doing the best they have with the elements of the

best they have with the elements of the

best they have with the elements of the company and they’re anticipating what

company and they’re anticipating what

company and they’re anticipating what might happen in this industry so in

might happen in this industry so in

might happen in this industry so in terms of research integration is a

terms of research integration is a

terms of research integration is a pretty tough nut to crack

pretty tough nut to crack

pretty tough nut to crack now around the time that was finishing

now around the time that was finishing

now around the time that was finishing this this study on the solar industry I

this this study on the solar industry I

this this study on the solar industry I was moving to Bocconi joining the

was moving to Bocconi joining the

was moving to Bocconi joining the department of management and technology

department of management and technology

department of management and technology and young boss walked into my office

and young boss walked into my office

and young boss walked into my office Young was a PhD student at Bocconi well

Young was a PhD student at Bocconi well

Young was a PhD student at Bocconi well trained in methods interested in

trained in methods interested in

trained in methods interested in strategy and organization and deeply

strategy and organization and deeply

strategy and organization and deeply passionate about cars and motorsports

passionate about cars and motorsports

passionate about cars and motorsports none was

none was

none was is a huge Formula one fan he knows the

is a huge Formula one fan he knows the

is a huge Formula one fan he knows the sport inside and out and is a

sport inside and out and is a

sport inside and out and is a fascinating sport I’m not an expert but

fascinating sport I’m not an expert but

fascinating sport I’m not an expert but I’ve learned something about it that the

I’ve learned something about it that the

I’ve learned something about it that the cars are miracles of modern engineering

cars are miracles of modern engineering

cars are miracles of modern engineering they do things that those of us in our

they do things that those of us in our

they do things that those of us in our everyday cars can’t quite imagine the

everyday cars can’t quite imagine the

everyday cars can’t quite imagine the kind of performance that teens eat out

kind of performance that teens eat out

kind of performance that teens eat out of them and they do it with up to 10,000

of them and they do it with up to 10,000

of them and they do it with up to 10,000 precision parts carefully integrated the

precision parts carefully integrated the

precision parts carefully integrated the teams are models of organization they

teams are models of organization they

teams are models of organization they run huge budgets they have as many as a

run huge budgets they have as many as a

run huge budgets they have as many as a thousand workers in their system and

thousand workers in their system and

thousand workers in their system and they manage broad supply chains as Adam

they manage broad supply chains as Adam

they manage broad supply chains as Adam power puts it who is the former leader

power puts it who is the former leader

power puts it who is the former leader of Williams racing no relation we need

of Williams racing no relation we need

of Williams racing no relation we need in Formula one requires mastery not just

in Formula one requires mastery not just

in Formula one requires mastery not just of multiple technical disciplines but

of multiple technical disciplines but

of multiple technical disciplines but also the economics and the politics that

also the economics and the politics that

also the economics and the politics that are essential to the competitive

are essential to the competitive

are essential to the competitive position of each team so

position of each team so

position of each team so multi-dimensional sport a lot going on

multi-dimensional sport a lot going on

multi-dimensional sport a lot going on and a lot of these dimensions line up

and a lot of these dimensions line up

and a lot of these dimensions line up with what we know are very important in

with what we know are very important in

with what we know are very important in business and young boss is aware of

business and young boss is aware of

business and young boss is aware of where the official observers of this

where the official observers of this

where the official observers of this industry and the obsessive fans track

industry and the obsessive fans track

industry and the obsessive fans track every aspect of the sport so we can see

every aspect of the sport so we can see

every aspect of the sport so we can see not just how the teams and their drivers

not just how the teams and their drivers

not just how the teams and their drivers are performing in races we can observe

are performing in races we can observe

are performing in races we can observe changes to the car to different

changes to the car to different

changes to the car to different components of the system and when

components of the system and when

components of the system and when they’re reported to have problems below

they’re reported to have problems below

they’re reported to have problems below cuts in engines difficulties with

cuts in engines difficulties with

cuts in engines difficulties with aerodynamics problems with with brakes

aerodynamics problems with with brakes

aerodynamics problems with with brakes so we want to use this to study if some

so we want to use this to study if some

so we want to use this to study if some of these teams are actually better at

of these teams are actually better at

of these teams are actually better at the strategic integration than others

the strategic integration than others

the strategic integration than others then we start by looking at changes to

then we start by looking at changes to

then we start by looking at changes to the car the engineering of the car and

the car the engineering of the car and

the car the engineering of the car and whether that results in better

whether that results in better

whether that results in better performance fewer problems in the car

performance fewer problems in the car

performance fewer problems in the car and and faster racing but at this broad

and and faster racing but at this broad

and and faster racing but at this broad level of the data actually don’t find

level of the data actually don’t find

level of the data actually don’t find much in the way of state

much in the way of state

much in the way of state patterns now

patterns now

patterns now there’s another aspect of the sport I

there’s another aspect of the sport I

there’s another aspect of the sport I need to tell you about and that’s the

need to tell you about and that’s the

need to tell you about and that’s the rules the governing body of further one

rules the governing body of further one

rules the governing body of further one sets wide-ranging rules they cover and

sets wide-ranging rules they cover and

sets wide-ranging rules they cover and restrict aspects of the car the

restrict aspects of the car the

restrict aspects of the car the operations of the team and from season

operations of the team and from season

operations of the team and from season to season they frequently change these

to season they frequently change these

to season they frequently change these rules they may change them to improve

rules they may change them to improve

rules they may change them to improve the power knee between teams they

the power knee between teams they

the power knee between teams they sometimes change them for the financial

sometimes change them for the financial

sometimes change them for the financial benefit of the sport and sometimes for

benefit of the sport and sometimes for

benefit of the sport and sometimes for other reasons

other reasons

other reasons but what we discover is that sometimes

but what we discover is that sometimes

but what we discover is that sometimes these rule changes require a team to

these rule changes require a team to

these rule changes require a team to change the supplier for an individual

change the supplier for an individual

change the supplier for an individual component and this looks like a classic

component and this looks like a classic

component and this looks like a classic integration challenge these teams need

integration challenge these teams need

integration challenge these teams need to learn to work with a new part build a

to learn to work with a new part build a

to learn to work with a new part build a new relationship with a supplier all

new relationship with a supplier all

new relationship with a supplier all while designing and improving and racing

while designing and improving and racing

while designing and improving and racing their car so we want to see we want to

their car so we want to see we want to

their car so we want to see we want to see what happens with this integration

see what happens with this integration

see what happens with this integration challenge we choose a real change from

challenge we choose a real change from

challenge we choose a real change from 2007 for the first time the sport

2007 for the first time the sport

2007 for the first time the sport announces a single tire supplier for the

announces a single tire supplier for the

announces a single tire supplier for the entire sport before that some teams had

entire sport before that some teams had

entire sport before that some teams had work with Bridgestone others with

work with Bridgestone others with

work with Bridgestone others with Michelin as a researcher this looks a

Michelin as a researcher this looks a

Michelin as a researcher this looks a lot like a naturally occurring

lot like a naturally occurring

lot like a naturally occurring experiment we have a control group genes

experiment we have a control group genes

experiment we have a control group genes that had worked with Bridgestone in the

that had worked with Bridgestone in the

that had worked with Bridgestone in the past after the rule change can continue

past after the rule change can continue

past after the rule change can continue to work with Bridgestone we are the

to work with Bridgestone we are the

to work with Bridgestone we are the treatment a set of teams who are subject

treatment a set of teams who are subject

treatment a set of teams who are subject to this new integration challenge those

to this new integration challenge those

to this new integration challenge those that have been working with Michelin now

that have been working with Michelin now

that have been working with Michelin now they have to work with with Bridgestone

they have to work with with Bridgestone

they have to work with with Bridgestone and we can compare the performance of

and we can compare the performance of

and we can compare the performance of these two different groups and see how

these two different groups and see how

these two different groups and see how they react with the system of the car

they react with the system of the car

they react with the system of the car and how that impacts their performance

and how that impacts their performance

and how that impacts their performance so what do we see in the data well not

so what do we see in the data well not

so what do we see in the data well not surprisingly the teams that are forced

surprisingly the teams that are forced

surprisingly the teams that are forced to change supplier they see their

to change supplier they see their

to change supplier they see their performance fall and when we look more

performance fall and when we look more

performance fall and when we look more deeply and what we can observe in the

deeply and what we can observe in the

deeply and what we can observe in the car they have more problems with their

car they have more problems with their

car they have more problems with their car

car

car more problems with the tires sure but

more problems with the tires sure but

more problems with the tires sure but also with other components of the car so

also with other components of the car so

also with other components of the car so this change entire supplier is cascading

this change entire supplier is cascading

this change entire supplier is cascading through the system is creating changes

through the system is creating changes

through the system is creating changes and potential problems in other

and potential problems in other

and potential problems in other components and not all teams are

components and not all teams are

components and not all teams are reacting to those problems the same now

reacting to those problems the same now

reacting to those problems the same now we’re strategy researchers this is just

we’re strategy researchers this is just

we’re strategy researchers this is just what we’re interested in are some teams

what we’re interested in are some teams

what we’re interested in are some teams actually better at adapting to this

actually better at adapting to this

actually better at adapting to this change than others and we do find that

change than others and we do find that

change than others and we do find that there are some differences across the

there are some differences across the

there are some differences across the successful adapters and the others they

successful adapters and the others they

successful adapters and the others they they make more changes to the car they

they make more changes to the car they

they make more changes to the car they have fewer problems and they perform

have fewer problems and they perform

have fewer problems and they perform better in the races but to understand

better in the races but to understand

better in the races but to understand what kind of changes are really making a

what kind of changes are really making a

what kind of changes are really making a difference I need to tell you about one

difference I need to tell you about one

difference I need to tell you about one other concept from the study and that is

other concept from the study and that is

other concept from the study and that is an engineering dependence matrix it’s a

an engineering dependence matrix it’s a

an engineering dependence matrix it’s a mouthful what it means basically is it’s

mouthful what it means basically is it’s

mouthful what it means basically is it’s a map of how the different elements of a

a map of how the different elements of a

a map of how the different elements of a system relate to one another which ones

system relate to one another which ones

system relate to one another which ones are tied more closely and which are more

are tied more closely and which are more

are tied more closely and which are more distant imagine if your car the

distant imagine if your car the

distant imagine if your car the components of your car are several

components of your car are several

components of your car are several islands your engine your chassis the

islands your engine your chassis the

islands your engine your chassis the steering and some of those islands are

steering and some of those islands are

steering and some of those islands are closer together and they have a bridge

closer together and they have a bridge

closer together and they have a bridge between them whereas others are further

between them whereas others are further

between them whereas others are further apart and there’s no bridge the

apart and there’s no bridge the

apart and there’s no bridge the dependence matrix is basically a map of

dependence matrix is basically a map of

dependence matrix is basically a map of those bridges so we take this to the

those bridges so we take this to the

those bridges so we take this to the data and start to build one for a

data and start to build one for a

data and start to build one for a Formula One car Yann talks to and

Formula One car Yann talks to and

Formula One car Yann talks to and surveys a number of retired Formula One

surveys a number of retired Formula One

surveys a number of retired Formula One engineers some industry experts and and

engineers some industry experts and and

engineers some industry experts and and this is what this is an example of what

this is what this is an example of what

this is what this is an example of what we get back take just a simple component

we get back take just a simple component

we get back take just a simple component the second column there that’s a spark

the second column there that’s a spark

the second column there that’s a spark plug there’s one connection from that to

plug there’s one connection from that to

plug there’s one connection from that to the rest of the car it’s linked to the

the rest of the car it’s linked to the

the rest of the car it’s linked to the engine the more typical component will

engine the more typical component will

engine the more typical component will be connected to several other systems in

be connected to several other systems in

be connected to several other systems in the car and we find we bring this to the

the car and we find we bring this to the

the car and we find we bring this to the data that not all changes are having the

data that not all changes are having the

data that not all changes are having the same effect this matrix allows us to

same effect this matrix allows us to

same effect this matrix allows us to separate changes the systems that are

separate changes the systems that are

separate changes the systems that are very

very

very not closely connected to tires from

not closely connected to tires from

not closely connected to tires from those that are much more closely linked

those that are much more closely linked

those that are much more closely linked and what we find is it is only changes

and what we find is it is only changes

and what we find is it is only changes to tie or elected related components

to tie or elected related components

to tie or elected related components that are affecting the performance of a

that are affecting the performance of a

that are affecting the performance of a team not changes to other systems and

team not changes to other systems and

team not changes to other systems and it’s not having them the same effect in

it’s not having them the same effect in

it’s not having them the same effect in the treatment group it’s only these

the treatment group it’s only these

the treatment group it’s only these these teams that were forced to do this

these teams that were forced to do this

these teams that were forced to do this change that are seeing a difference and

change that are seeing a difference and

change that are seeing a difference and they are finding the more changes they

they are finding the more changes they

they are finding the more changes they make to other components connected to

make to other components connected to

make to other components connected to tires the fewer problems they’re having

tires the fewer problems they’re having

tires the fewer problems they’re having with their car and the faster they are

with their car and the faster they are

with their car and the faster they are in races so it really looks like when

in races so it really looks like when

in races so it really looks like when this tire changed happens some teams are

this tire changed happens some teams are

this tire changed happens some teams are perceiving how it flows through the

perceiving how it flows through the

perceiving how it flows through the system they’re noticing the potential

system they’re noticing the potential

system they’re noticing the potential problems that it introduces into the

problems that it introduces into the

problems that it introduces into the system and then reacting they’re solving

system and then reacting they’re solving

system and then reacting they’re solving those problems more quickly than their

those problems more quickly than their

those problems more quickly than their competitors can so these are the

competitors can so these are the

competitors can so these are the strategic integrators of Formula One and

strategic integrators of Formula One and

strategic integrators of Formula One and in terms of race day performance its

in terms of race day performance its

in terms of race day performance its decisive now we’ve looked at other

decisive now we’ve looked at other

decisive now we’ve looked at other aspects and this is part of the study we

aspects and this is part of the study we

aspects and this is part of the study we looked at other aspects of integration

looked at other aspects of integration

looked at other aspects of integration and adaptation we find for instance that

and adaptation we find for instance that

and adaptation we find for instance that Mis ability to integrate appears to end

Mis ability to integrate appears to end

Mis ability to integrate appears to end at the edge of the organization when we

at the edge of the organization when we

at the edge of the organization when we look at changes by suppliers to

look at changes by suppliers to

look at changes by suppliers to components that suppliers change that

components that suppliers change that

components that suppliers change that suppliers control it doesn’t have the

suppliers control it doesn’t have the

suppliers control it doesn’t have the same effect on performance and we look

same effect on performance and we look

same effect on performance and we look for where disability arises it’s not

for where disability arises it’s not

for where disability arises it’s not teams with more human capital it’s not

teams with more human capital it’s not

teams with more human capital it’s not teams where the leaders had more

teams where the leaders had more

teams where the leaders had more experience in the industry it’s the more

experience in the industry it’s the more

experience in the industry it’s the more mature teams those who had worked

mature teams those who had worked

mature teams those who had worked together longer who are figuring out

together longer who are figuring out

together longer who are figuring out this adaptation but I’ll have time to

this adaptation but I’ll have time to

this adaptation but I’ll have time to delve into those other other results

delve into those other other results

delve into those other other results more more today what I want to leave you

more more today what I want to leave you

more more today what I want to leave you with is just this notion of strategic

with is just this notion of strategic

with is just this notion of strategic integration it really appears that some

integration it really appears that some

integration it really appears that some teams some organizations some companies

teams some organizations some companies

teams some organizations some companies have a better idea of how the parts of

have a better idea of how the parts of

have a better idea of how the parts of their business go together

their business go together

their business go together and when some change requires that they

and when some change requires that they

and when some change requires that they adapt that they figure it out more

adapt that they figure it out more

adapt that they figure it out more quickly counting this back to the

quickly counting this back to the

quickly counting this back to the cellular study I mentioned the beginning

cellular study I mentioned the beginning

cellular study I mentioned the beginning this looks like concrete evidence for

this looks like concrete evidence for

this looks like concrete evidence for what we thought we saw in that original

what we thought we saw in that original

what we thought we saw in that original study that some that these established

study that some that these established

study that some that these established players are more able to understand how

players are more able to understand how

players are more able to understand how changes affect the system and take the

changes affect the system and take the

changes affect the system and take the system apart and put it back together to

system apart and put it back together to

system apart and put it back together to adapt and be more successful now as far

adapt and be more successful now as far

adapt and be more successful now as far as yon he’s graduated from the the

as yon he’s graduated from the the

as yon he’s graduated from the the Bacardi ph.d program with flying colors

Bacardi ph.d program with flying colors

Bacardi ph.d program with flying colors excellent and he’s fallen his heart went

excellent and he’s fallen his heart went

excellent and he’s fallen his heart went into our study so he now is a manager in

into our study so he now is a manager in

into our study so he now is a manager in North America for a Ferrari one of the

North America for a Ferrari one of the

North America for a Ferrari one of the Giants of Formula One and one of the

Giants of Formula One and one of the

Giants of Formula One and one of the subject teams in our study thank you

subject teams in our study thank you

subject teams in our study thank you [Applause]

”

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