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Teams Start with Human Connections | Matt Eng | TEDxSanAntonio


[Music]

[Music] thank you I have a question for everyone

thank you I have a question for everyone

thank you I have a question for everyone what do golfers and designers have in

what do golfers and designers have in

what do golfers and designers have in common

common

common neither are inclined to work together as

neither are inclined to work together as

neither are inclined to work together as a team

golfers train and compete as individuals

golfers train and compete as individuals except for the occasional tournament

except for the occasional tournament

except for the occasional tournament like the riders cup designers believe

like the riders cup designers believe

like the riders cup designers believe they can design it all except for when

they can design it all except for when

they can design it all except for when they’re making software and today I want

they’re making software and today I want

they’re making software and today I want to talk to you about how we build

to talk to you about how we build

to talk to you about how we build effective teams and how that affects our

effective teams and how that affects our

effective teams and how that affects our output especially in situations we group

output especially in situations we group

output especially in situations we group together people trained as individuals

together people trained as individuals

together people trained as individuals and we expect them to become a

and we expect them to become a

and we expect them to become a high-performing team like we do in our

high-performing team like we do in our

high-performing team like we do in our work environments and I came across this

work environments and I came across this

work environments and I came across this story about golf when I was dealing with

story about golf when I was dealing with

story about golf when I was dealing with my own failures with building a cohesive

my own failures with building a cohesive

my own failures with building a cohesive team and it taught me lessons about

team and it taught me lessons about

team and it taught me lessons about teamwork connections and communication

teamwork connections and communication

teamwork connections and communication that I want to share with you today but

that I want to share with you today but

that I want to share with you today but first the story it starts in 2008 and

first the story it starts in 2008 and

first the story it starts in 2008 and the riders cup US golf team captain was

the riders cup US golf team captain was

the riders cup US golf team captain was a man named Paul Azinger Paul had this

a man named Paul Azinger Paul had this

a man named Paul Azinger Paul had this problem he had to bring together golfers

problem he had to bring together golfers

problem he had to bring together golfers to become a team but he only had one

to become a team but he only had one

to become a team but he only had one week and traditionally the teams before

week and traditionally the teams before

week and traditionally the teams before him

him

him paired golfers by skill set much like

paired golfers by skill set much like

paired golfers by skill set much like the way we build teams but Paul had a

the way we build teams but Paul had a

the way we build teams but Paul had a different idea he wanted to pair

different idea he wanted to pair

different idea he wanted to pair personalities and he believed if they

personalities and he believed if they

personalities and he believed if they could communicate a well-placed comment

could communicate a well-placed comment

could communicate a well-placed comment a subtle facial expression they could

a subtle facial expression they could

a subtle facial expression they could propel each other across the green for

propel each other across the green for

propel each other across the green for the win and he was right they finally

the win and he was right they finally

the win and he was right they finally won that tournament what Paul figured

won that tournament what Paul figured

won that tournament what Paul figured out and the teams before him missed was

out and the teams before him missed was

out and the teams before him missed was that the golfers understood skill set

that the golfers understood skill set

that the golfers understood skill set they knew the goal when the riders cut

they knew the goal when the riders cut

they knew the goal when the riders cut but what he gave them was an opportunity

but what he gave them was an opportunity

but what he gave them was an opportunity for better connection and stronger

for better connection and stronger

for better connection and stronger communication now what does this have to

communication now what does this have to

communication now what does this have to do with designing software and teaching

do with designing software and teaching

do with designing software and teaching students to design software like I do in

students to design software like I do in

students to design software like I do in my day job where I work where

my day job where I work where

my day job where I work where traditionalists and we think in skill

traditionalists and we think in skill

traditionalists and we think in skill sets

sets

sets para this visual designer with this

para this visual designer with this

para this visual designer with this design researcher point them towards the

design researcher point them towards the

design researcher point them towards the right goal and you have the best team

right goal and you have the best team

right goal and you have the best team ever we know this is not true yet we

ever we know this is not true yet we

ever we know this is not true yet we perpetuate this idea every day and I

perpetuate this idea every day and I

perpetuate this idea every day and I brought this idea into my classroom well

brought this idea into my classroom well

brought this idea into my classroom well I teach design portfolio and this is

I teach design portfolio and this is

I teach design portfolio and this is typically the last class students go

typically the last class students go

typically the last class students go through before they enter the job market

through before they enter the job market

through before they enter the job market and I unwittingly hammered home in every

and I unwittingly hammered home in every

and I unwittingly hammered home in every class you have to be the best designer

class you have to be the best designer

class you have to be the best designer with the best portfolio to get a hint at

with the best portfolio to get a hint at

with the best portfolio to get a hint at a job interview so it’s no wonder that

a job interview so it’s no wonder that

a job interview so it’s no wonder that out of the 15 students in my class only

out of the 15 students in my class only

out of the 15 students in my class only three completed their portfolio three

three completed their portfolio three

three completed their portfolio three this was a huge failure for me and as a

this was a huge failure for me and as a

this was a huge failure for me and as a teacher I needed to get better I needed

teacher I needed to get better I needed

teacher I needed to get better I needed to improve the situation for my students

to improve the situation for my students

to improve the situation for my students and I started to focus on one student

and I started to focus on one student

and I started to focus on one student who was actually so successful in the

who was actually so successful in the

who was actually so successful in the class and she got hired right out of

class and she got hired right out of

class and she got hired right out of right out of the class and let’s call

right out of the class and let’s call

right out of the class and let’s call her Emma and was my case study analyst

her Emma and was my case study analyst

her Emma and was my case study analyst approach was simple yet none of that

approach was simple yet none of that

approach was simple yet none of that none any other teachers including me

none any other teachers including me

none any other teachers including me were doing it and from Emma’s

were doing it and from Emma’s

were doing it and from Emma’s perspective the task of looking for jobs

perspective the task of looking for jobs

perspective the task of looking for jobs applying interviewing in finishing her

applying interviewing in finishing her

applying interviewing in finishing her portfolio these were all so daunting

portfolio these were all so daunting

portfolio these were all so daunting that she couldn’t do it by herself and

that she couldn’t do it by herself and

that she couldn’t do it by herself and so she gathered together a group of

so she gathered together a group of

so she gathered together a group of design students who can help her with

design students who can help her with

design students who can help her with these skills and build and support her

these skills and build and support her

these skills and build and support her with these goals and over time some of

with these goals and over time some of

with these goals and over time some of the students left because they didn’t

the students left because they didn’t

the students left because they didn’t have the right skill set others couldn’t

have the right skill set others couldn’t

have the right skill set others couldn’t commit to the same goals and some could

commit to the same goals and some could

commit to the same goals and some could not or did not want to connect in any

not or did not want to connect in any

not or did not want to connect in any meaningful way with the rest of the

meaningful way with the rest of the

meaningful way with the rest of the group but what this left there with was

group but what this left there with was

group but what this left there with was a solid team right levels skills right

a solid team right levels skills right

a solid team right levels skills right level of commitment right level of

level of commitment right level of

level of commitment right level of connection with each other and I went

connection with each other and I went

connection with each other and I went further and I asked their current team

further and I asked their current team

further and I asked their current team where she works why they hired her and

where she works why they hired her and

where she works why they hired her and they said there’s no doubt we knew Emma

they said there’s no doubt we knew Emma

they said there’s no doubt we knew Emma was awesome and we knew she’d fit in and

was awesome and we knew she’d fit in and

was awesome and we knew she’d fit in and I realized at that moment and his

I realized at that moment and his

I realized at that moment and his ability to build a cohesive team

ability to build a cohesive team

ability to build a cohesive team and be effective in it set herself up

and be effective in it set herself up

and be effective in it set herself up for success now some of this can be

for success now some of this can be

for success now some of this can be attributed to Emma but I can still take

attributed to Emma but I can still take

attributed to Emma but I can still take these lessons and bring it into my

these lessons and bring it into my

these lessons and bring it into my portfolio class to improve the situation

portfolio class to improve the situation

portfolio class to improve the situation and I started requiring or getting my

and I started requiring or getting my

and I started requiring or getting my students to communicate with each other

students to communicate with each other

students to communicate with each other by requiring them to check in with every

by requiring them to check in with every

by requiring them to check in with every class and this gave them permission to

class and this gave them permission to

class and this gave them permission to get up from their computers help the

get up from their computers help the

get up from their computers help the person next to them and get more

person next to them and get more

person next to them and get more comfortable with asking for help and I

comfortable with asking for help and I

comfortable with asking for help and I learned that students understand skills

learned that students understand skills

learned that students understand skills they know the goal but we have to teach

they know the goal but we have to teach

they know the goal but we have to teach them how to communicate better and sadly

them how to communicate better and sadly

them how to communicate better and sadly this is where education system falls

this is where education system falls

this is where education system falls short what Paul and Emma have showed us

short what Paul and Emma have showed us

short what Paul and Emma have showed us is that we have to teach our students to

is that we have to teach our students to

is that we have to teach our students to connect more on a human level with to

connect more on a human level with to

connect more on a human level with to teach them to offer value to be

teach them to offer value to be

teach them to offer value to be vulnerable to build skills and build

vulnerable to build skills and build

vulnerable to build skills and build groups to support them with their

groups to support them with their

groups to support them with their lifelong goals we have to let them know

lifelong goals we have to let them know

lifelong goals we have to let them know they can’t do it by themselves and

they can’t do it by themselves and

they can’t do it by themselves and that’s okay we can change how our

that’s okay we can change how our

that’s okay we can change how our students enter the workplace how they

students enter the workplace how they

students enter the workplace how they affect the world around them if we just

affect the world around them if we just

affect the world around them if we just teach them how to build cohesive teams

teach them how to build cohesive teams

teach them how to build cohesive teams thank you

thank you

thank you [Applause]

”

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