hi everybody so I’d like to start by asking you to think about some of
asking you to think about some of
asking you to think about some of biggest business success stories of the
biggest business success stories of the
biggest business success stories of the last 10 to 15 years
last 10 to 15 years
last 10 to 15 years okay the kind of brands and the kind of
okay the kind of brands and the kind of
okay the kind of brands and the kind of businesses that are usually used in the
businesses that are usually used in the
businesses that are usually used in the same sentence as innovative and
same sentence as innovative and
same sentence as innovative and disruptive okay
disruptive okay
disruptive okay everyone has one now those words
everyone has one now those words
everyone has one now those words innovators and disruptors only tell
innovators and disruptors only tell
innovators and disruptors only tell stories right let’s think about Facebook
stories right let’s think about Facebook
stories right let’s think about Facebook okay Facebook we all use our shop but
okay Facebook we all use our shop but
okay Facebook we all use our shop but Facebook is also all about trolls about
Facebook is also all about trolls about
Facebook is also all about trolls about BOTS about fake accounts about fake news
BOTS about fake accounts about fake news
BOTS about fake accounts about fake news maybe you thought about air B&B okay but
maybe you thought about air B&B okay but
maybe you thought about air B&B okay but every B is also about gentrification
every B is also about gentrification
every B is also about gentrification about rising house prices in cities
about rising house prices in cities
about rising house prices in cities everywhere from Amsterdam to subpar lows
everywhere from Amsterdam to subpar lows
everywhere from Amsterdam to subpar lows or maybe you thought about uber who have
or maybe you thought about uber who have
or maybe you thought about uber who have been in the news a lot recently thanks
been in the news a lot recently thanks
been in the news a lot recently thanks to sexual harassment charges or maybe
to sexual harassment charges or maybe
to sexual harassment charges or maybe their worker welfare issues or maybe you
their worker welfare issues or maybe you
their worker welfare issues or maybe you thought about Amazon who have also been
thought about Amazon who have also been
thought about Amazon who have also been in the news you want worker welfare
in the news you want worker welfare
in the news you want worker welfare issues and also issues around them
issues and also issues around them
issues and also issues around them having them monopoly over a market now
having them monopoly over a market now
having them monopoly over a market now we all still use these products you’ll
we all still use these products you’ll
we all still use these products you’ll still use these services they’re easy
still use these services they’re easy
still use these services they’re easy that cheaper you know we can’t feel bad
that cheaper you know we can’t feel bad
that cheaper you know we can’t feel bad about choosing to use them but most of
about choosing to use them but most of
about choosing to use them but most of us have a negative perception about many
us have a negative perception about many
us have a negative perception about many of these kinds of businesses and
of these kinds of businesses and
of these kinds of businesses and sometimes we feel like these businesses
sometimes we feel like these businesses
sometimes we feel like these businesses don’t really care about that they’re not
don’t really care about that they’re not
don’t really care about that they’re not really doing that much to change our
really doing that much to change our
really doing that much to change our markets so if you think about some of
markets so if you think about some of
markets so if you think about some of the things that happened just this week
the things that happened just this week
the things that happened just this week in Washington DC
in Washington DC
in Washington DC representatives from facebook from
representatives from facebook from
representatives from facebook from Google and from Twitter were invited to
Google and from Twitter were invited to
Google and from Twitter were invited to congressional hearings that were
congressional hearings that were
congressional hearings that were examining the implications of shall we
examining the implications of shall we
examining the implications of shall we say foreign interests in the US
say foreign interests in the US
say foreign interests in the US presidential election from one of the
presidential election from one of the
presidential election from one of the senators at the hearing said
senators at the hearing said
senators at the hearing said I quote that she was disappointed with
I quote that she was disappointed with
I quote that she was disappointed with Facebook with Google and Twitter she was
Facebook with Google and Twitter she was
Facebook with Google and Twitter she was disappointed because they didn’t send
disappointed because they didn’t send
disappointed because they didn’t send their videos for ten hearings because
their videos for ten hearings because
their videos for ten hearings because they didn’t really seem to care that
they didn’t really seem to care that
they didn’t really seem to care that much about what they did then and how
much about what they did then and how
much about what they did then and how they’re gonna fix the problem in the
they’re gonna fix the problem in the
they’re gonna fix the problem in the future so we’re in this moment with
future so we’re in this moment with
future so we’re in this moment with technology and with so many businesses
technology and with so many businesses
technology and with so many businesses but seem to control our lives we seem to
but seem to control our lives we seem to
but seem to control our lives we seem to have no power ever and today I want to
have no power ever and today I want to
have no power ever and today I want to ask about how we got here and what
ask about how we got here and what
ask about how we got here and what lessons we can learn from that story
lessons we can learn from that story
lessons we can learn from that story that we can take into the future that
that we can take into the future that
that we can take into the future that will allow us to build technology
will allow us to build technology
will allow us to build technology solutions and brands and businesses are
solutions and brands and businesses are
solutions and brands and businesses are completely different so I’d like you to
completely different so I’d like you to
completely different so I’d like you to all indulge in a little bit of time
all indulge in a little bit of time
all indulge in a little bit of time travel with me I’d like to go back to
travel with me I’d like to go back to
travel with me I’d like to go back to California to the 1962 the hippie
California to the 1962 the hippie
California to the 1962 the hippie movement now the parallels between the
movement now the parallels between the
movement now the parallels between the hippie movement and early digital and
hippie movement and early digital and
hippie movement and early digital and web culture our world documented hippies
web culture our world documented hippies
web culture our world documented hippies were a group of people who looked at the
were a group of people who looked at the
were a group of people who looked at the world and wanted to make it better you
world and wanted to make it better you
world and wanted to make it better you know they’ve seen things happen to
know they’ve seen things happen to
know they’ve seen things happen to awards other very destructive events
awards other very destructive events
awards other very destructive events happen and they thought that they could
happen and they thought that they could
happen and they thought that they could make the future better and they were
make the future better and they were
make the future better and they were high quite literally on the ideas of
high quite literally on the ideas of
high quite literally on the ideas of freedom of personal expression or
freedom of personal expression or
freedom of personal expression or liberation of empowerment of creativity
liberation of empowerment of creativity
liberation of empowerment of creativity really positive things they were
really positive things they were
really positive things they were optimist and what they did but they
optimist and what they did but they
optimist and what they did but they thought that they could come together
thought that they could come together
thought that they could come together they could use all about positivity and
they could use all about positivity and
they could use all about positivity and all about optimism and change the
all about optimism and change the
all about optimism and change the narrative and out of that culture came
narrative and out of that culture came
narrative and out of that culture came people like this so this is you probably
people like this so this is you probably
people like this so this is you probably know him through his most famous
know him through his most famous
know him through his most famous sentence which is the medium is the
sentence which is the medium is the
sentence which is the medium is the message he was a philosopher and a media
message he was a philosopher and a media
message he was a philosopher and a media theorist and he predicted that the right
theorist and he predicted that the right
theorist and he predicted that the right technology would allow people to take
technology would allow people to take
technology would allow people to take control from institutions from
control from institutions from
control from institutions from government
government
government and allow them to do think that they
and allow them to do think that they
and allow them to do think that they wanted in their own lives we’d give them
wanted in their own lives we’d give them
wanted in their own lives we’d give them power and now we know that kind of a
power and now we know that kind of a
power and now we know that kind of a smoothly accurate prediction he lived in
smoothly accurate prediction he lived in
smoothly accurate prediction he lived in a time where there was also things like
a time where there was also things like
a time where there was also things like this so this is the Whole Earth Catalog
this so this is the Whole Earth Catalog
this so this is the Whole Earth Catalog and this is something that was first
and this is something that was first
and this is something that was first released in 1980 and it was all about
released in 1980 and it was all about
released in 1980 and it was all about helping hippies to understand how to
helping hippies to understand how to
helping hippies to understand how to live a DIYs self-sufficient lifestyle
live a DIYs self-sufficient lifestyle
live a DIYs self-sufficient lifestyle you can look through some of these back
you can look through some of these back
you can look through some of these back issues on Google now and in some ways
issues on Google now and in some ways
issues on Google now and in some ways almost like an early google it’s a
almost like an early google it’s a
almost like an early google it’s a collection of random things that allow
collection of random things that allow
collection of random things that allow you to have information that can empower
you to have information that can empower
you to have information that can empower you and of course I can’t talk about but
you and of course I can’t talk about but
you and of course I can’t talk about but full of early hippie movement unless I
full of early hippie movement unless I
full of early hippie movement unless I talk about things unless I talk about
talk about things unless I talk about
talk about things unless I talk about these guys as well ok these people need
these guys as well ok these people need
these guys as well ok these people need no introduction because the truth is
no introduction because the truth is
no introduction because the truth is that you can draw a direct line between
that you can draw a direct line between
that you can draw a direct line between the hippie culture between Steve Jobs
the hippie culture between Steve Jobs
the hippie culture between Steve Jobs and the tech companies that exist today
and the tech companies that exist today
and the tech companies that exist today but here’s the thing something happened
but here’s the thing something happened
but here’s the thing something happened to that early optimism of the hippie
to that early optimism of the hippie
to that early optimism of the hippie okay
okay
okay many big tech companies with still say
many big tech companies with still say
many big tech companies with still say that they are optimist CEO Mark
that they are optimist CEO Mark
that they are optimist CEO Mark Zuckerberg then very regularly and
Zuckerberg then very regularly and
Zuckerberg then very regularly and probably quite lonely I am an optimist
but big tech optimism is kind of
but big tech optimism is kind of different to hippy optimism big tech to
different to hippy optimism big tech to
different to hippy optimism big tech to make them go a little bit something like
make them go a little bit something like
make them go a little bit something like this it says everybody is fundamentally
this it says everybody is fundamentally
this it says everybody is fundamentally good therefore you don’t need
good therefore you don’t need
good therefore you don’t need traditional structures government’s
traditional structures government’s
traditional structures government’s institutions you have the power in you
institutions you have the power in you
institutions you have the power in you to govern yourself but what you need is
to govern yourself but what you need is
to govern yourself but what you need is you need ways to connect yourselves or
you need ways to connect yourselves or
you need ways to connect yourselves or you need platforms to help you do it and
you need platforms to help you do it and
you need platforms to help you do it and that’s where these tech companies come
that’s where these tech companies come
that’s where these tech companies come in and this is where they make money and
in and this is where they make money and
in and this is where they make money and where they have a place in our
where they have a place in our
where they have a place in our they have essentially co-opted optimism
they have essentially co-opted optimism
they have essentially co-opted optimism for profit now maybe you might think I’m
for profit now maybe you might think I’m
for profit now maybe you might think I’m cynical and perhaps a grain of truth in
cynical and perhaps a grain of truth in
cynical and perhaps a grain of truth in that
that
that but it’s also interesting to see that
but it’s also interesting to see that
but it’s also interesting to see that people who are deeply engraved in
people who are deeply engraved in
people who are deeply engraved in Silicon Valley culture have some of
Silicon Valley culture have some of
Silicon Valley culture have some of these thoughts as well so this quote
these thoughts as well so this quote
these thoughts as well so this quote comes from Evan Williams he gave an
comes from Evan Williams he gave an
comes from Evan Williams he gave an interview with the New York Times in May
interview with the New York Times in May
interview with the New York Times in May this year and Evan if you don’t know was
this year and Evan if you don’t know was
this year and Evan if you don’t know was the founder of blogger he was a
the founder of blogger he was a
the founder of blogger he was a co-founder of Twitter and he’s the
co-founder of Twitter and he’s the
co-founder of Twitter and he’s the current CEO of media all platforms are
current CEO of media all platforms are
current CEO of media all platforms are about bringing people together and he
about bringing people together and he
about bringing people together and he said I thought that once everybody could
said I thought that once everybody could
said I thought that once everybody could speak freely and exchange information
speak freely and exchange information
speak freely and exchange information and ideas the world would automatically
and ideas the world would automatically
and ideas the world would automatically be a better place I was wrong can you
be a better place I was wrong can you
be a better place I was wrong can you imagine other tech companies or any
imagine other tech companies or any
imagine other tech companies or any other big Silicon Valley figures
other big Silicon Valley figures
other big Silicon Valley figures admitting that what they did wasn’t
admitting that what they did wasn’t
admitting that what they did wasn’t always for the good of humanity it’s a
always for the good of humanity it’s a
always for the good of humanity it’s a really extraordinary point of view to
really extraordinary point of view to
really extraordinary point of view to take by saying that what we are doing is
take by saying that what we are doing is
take by saying that what we are doing is maybe not always doing the right thing
maybe not always doing the right thing
maybe not always doing the right thing and this point of view that he has is
and this point of view that he has is
and this point of view that he has is played out again and again in countless
played out again and again in countless
played out again and again in countless stats in countless surveys for example
stats in countless surveys for example
stats in countless surveys for example 41% of Americans have been personally
41% of Americans have been personally
41% of Americans have been personally subjected to harassment online 66
subjected to harassment online 66
subjected to harassment online 66 percent have seen it happen to somebody
percent have seen it happen to somebody
percent have seen it happen to somebody that they know people who spend more
that they know people who spend more
that they know people who spend more than two hours a day on social media
than two hours a day on social media
than two hours a day on social media platforms have twice the perceived
platforms have twice the perceived
platforms have twice the perceived socialized isolation of people who spend
socialized isolation of people who spend
socialized isolation of people who spend less than half an hour
forty-five percent of UK adults say they
forty-five percent of UK adults say they feel lonely at least some of the time
feel lonely at least some of the time
feel lonely at least some of the time and this is a particularly significant
and this is a particularly significant
and this is a particularly significant study because it was held and asked
study because it was held and asked
study because it was held and asked people who were under the age of 60
people who were under the age of 60
people who were under the age of 60 so the 60 plus demographic often for
so the 60 plus demographic often for
so the 60 plus demographic often for different reasons feels isolated our low
different reasons feels isolated our low
different reasons feels isolated our low now this feeling is translating to
now this feeling is translating to
now this feeling is translating to younger don’t those are all really
younger don’t those are all really
younger don’t those are all really worrying stats not just for innovators
worrying stats not just for innovators
worrying stats not just for innovators or people that live in Silicon Valley or
or people that live in Silicon Valley or
or people that live in Silicon Valley or people that are creating tech products
people that are creating tech products
people that are creating tech products but for all of us because it’s really
but for all of us because it’s really
but for all of us because it’s really about asking us if the technology that
about asking us if the technology that
about asking us if the technology that we’re using
we’re using
we’re using helping us to create a vision of
helping us to create a vision of
helping us to create a vision of humanity that we want to do is it
humanity that we want to do is it
humanity that we want to do is it helping us to really come together and
helping us to really come together and
helping us to really come together and to really make life meaningful for
to really make life meaningful for
to really make life meaningful for everybody and the short answer has to be
everybody and the short answer has to be
everybody and the short answer has to be no but it’s really easy to ask that
no but it’s really easy to ask that
no but it’s really easy to ask that question and it’s actually a lot more
question and it’s actually a lot more
question and it’s actually a lot more difficult to think about how you can
difficult to think about how you can
difficult to think about how you can solve that how can you create tech
solve that how can you create tech
solve that how can you create tech products that take something from those
products that take something from those
products that take something from those early hippies from that optimism that
early hippies from that optimism that
early hippies from that optimism that they have and use it to create something
they have and use it to create something
they have and use it to create something that can enrich and meaningfully enhance
that can enrich and meaningfully enhance
that can enrich and meaningfully enhance us as you another thing we’re gonna
us as you another thing we’re gonna
us as you another thing we’re gonna solve that here tonight that is a big
solve that here tonight that is a big
solve that here tonight that is a big question to us and a big thing to think
question to us and a big thing to think
question to us and a big thing to think about
about
about all i’d like to do now is to show you
all i’d like to do now is to show you
all i’d like to do now is to show you some examples of some technologies that
some examples of some technologies that
some examples of some technologies that are using the power that they have and
are using the power that they have and
are using the power that they have and the things that they can do in really
the things that they can do in really
the things that they can do in really interesting ways in ways that are
interesting ways in ways that are
interesting ways in ways that are bridging gaps between people and between
bridging gaps between people and between
bridging gaps between people and between events and situations that might
events and situations that might
events and situations that might actually make us all better so the first
actually make us all better so the first
actually make us all better so the first piece of technologies or the first
piece of technologies or the first
piece of technologies or the first innovation I won’t
innovation I won’t
innovation I won’t is something called huddle and huddle is
is something called huddle and huddle is
is something called huddle and huddle is an app that allows you to upload videos
an app that allows you to upload videos
an app that allows you to upload videos of yourself talking about mental health
of yourself talking about mental health
of yourself talking about mental health issues and it’s primarily aimed at
issues and it’s primarily aimed at
issues and it’s primarily aimed at people who have mental health issues
people who have mental health issues
people who have mental health issues something that still remains a taboo in
something that still remains a taboo in
something that still remains a taboo in this society even today so the idea is
this society even today so the idea is
this society even today so the idea is that you upload videos that love talking
that you upload videos that love talking
that you upload videos that love talking about anxiety body image about whatever
about anxiety body image about whatever
about anxiety body image about whatever your mental health issue is you upload
your mental health issue is you upload
your mental health issue is you upload it into the app and it creates this
it into the app and it creates this
it into the app and it creates this repository of videos people can watch
repository of videos people can watch
repository of videos people can watch them and if they think that they can
them and if they think that they can
them and if they think that they can share something that’s helpful to you or
share something that’s helpful to you or
share something that’s helpful to you or if they think you’ve given something to
if they think you’ve given something to
if they think you’ve given something to them that’s helpful they can contact you
them that’s helpful they can contact you
them that’s helpful they can contact you you can also because the issue of mental
you can also because the issue of mental
you can also because the issue of mental health and still will probably leave
health and still will probably leave
health and still will probably leave quite some time so sensitive uploading
quite some time so sensitive uploading
quite some time so sensitive uploading anonymously
anonymously
anonymously the problem with anonymous content is
the problem with anonymous content is
the problem with anonymous content is that it hasn’t gone so well in the past
that it hasn’t gone so well in the past
that it hasn’t gone so well in the past right believes trolls all these kinds of
right believes trolls all these kinds of
right believes trolls all these kinds of issues
issues
issues claim lots of anonymous platforms that
claim lots of anonymous platforms that
claim lots of anonymous platforms that have tried this kind of thing in the
have tried this kind of thing in the
have tried this kind of thing in the past what this does look different is
past what this does look different is
past what this does look different is that it uses algorithms to weed out poor
that it uses algorithms to weed out poor
that it uses algorithms to weed out poor behavior before that behavior happens so
behavior before that behavior happens so
behavior before that behavior happens so it’s about making this space safe for
it’s about making this space safe for
it’s about making this space safe for the people that need it and using new
the people that need it and using new
the people that need it and using new technologies to do that so that’s
technologies to do that so that’s
technologies to do that so that’s thinking about how technology can
thinking about how technology can
thinking about how technology can empower a group of people that is often
empower a group of people that is often
empower a group of people that is often overlooked by traditional tech products
overlooked by traditional tech products
overlooked by traditional tech products and traditional text services we already
and traditional text services we already
and traditional text services we already touched very briefly on the issue of the
touched very briefly on the issue of the
touched very briefly on the issue of the u.s. presidential election and one of
u.s. presidential election and one of
u.s. presidential election and one of the big things that fell out of that and
the big things that fell out of that and
the big things that fell out of that and of course closer to home out of brick
of course closer to home out of brick
of course closer to home out of brick stick to with the idea of the filter
stick to with the idea of the filter
stick to with the idea of the filter bubble and how hard it is to discover
bubble and how hard it is to discover
bubble and how hard it is to discover opinions that are conflicting to our own
opinions that are conflicting to our own
opinions that are conflicting to our own these kind of platforms like Facebook
these kind of platforms like Facebook
these kind of platforms like Facebook reflect the things back to us that we
reflect the things back to us that we
reflect the things back to us that we like
like
like we live in this bubble of coziness
we live in this bubble of coziness
we live in this bubble of coziness effectively what this app does hide from
effectively what this app does hide from
effectively what this app does hide from the other side is it matches you with
the other side is it matches you with
the other side is it matches you with people who have different political
people who have different political
people who have different political opinions to you so we’re all used to
opinions to you so we’re all used to
opinions to you so we’re all used to using apps like tinder or bumble to you
using apps like tinder or bumble to you
using apps like tinder or bumble to you know hook up with people to find dates
know hook up with people to find dates
know hook up with people to find dates this is taking that kind of platform
this is taking that kind of platform
this is taking that kind of platform that kind of behavior and applying it to
that kind of behavior and applying it to
that kind of behavior and applying it to something that’s slightly different and
something that’s slightly different and
something that’s slightly different and it doesn’t just help you find somebody
it doesn’t just help you find somebody
it doesn’t just help you find somebody who has a different opinion to you it
who has a different opinion to you it
who has a different opinion to you it also suggests ways you can start
also suggests ways you can start
also suggests ways you can start conversations with them that are
conversations with them that are
conversations with them that are meaningful that are useful and let the
meaningful that are useful and let the
meaningful that are useful and let the probably go beyond five minutes of just
probably go beyond five minutes of just
probably go beyond five minutes of just shouting about why each other is wrong
shouting about why each other is wrong
shouting about why each other is wrong now I know that we can’t talk about new
now I know that we can’t talk about new
now I know that we can’t talk about new technologies and how these are changing
technologies and how these are changing
technologies and how these are changing the world in which we live in without
the world in which we live in without
the world in which we live in without talking about one of the biggest new
talking about one of the biggest new
talking about one of the biggest new tech is virtual reality virtual reality
tech is virtual reality virtual reality
tech is virtual reality virtual reality is obviously still in its infancy for
is obviously still in its infancy for
is obviously still in its infancy for quite a lot of people and it’s still a
quite a lot of people and it’s still a
quite a lot of people and it’s still a technology that is being developed
technology that is being developed
technology that is being developed even as we speak now there are new ways
even as we speak now there are new ways
even as we speak now there are new ways of addicts sent to virtuality so you can
of addicts sent to virtuality so you can
of addicts sent to virtuality so you can make virtual experiences more real
make virtual experiences more real
make virtual experiences more real there’s also new virtuality experiences
there’s also new virtuality experiences
there’s also new virtuality experiences that are linked to brain wave readers so
that are linked to brain wave readers so
that are linked to brain wave readers so you can control how we move around them
you can control how we move around them
you can control how we move around them in the VR space simply by using your
in the VR space simply by using your
in the VR space simply by using your mind but perhaps the biggest thing that
mind but perhaps the biggest thing that
mind but perhaps the biggest thing that VR can offer is the idea of empathy lots
VR can offer is the idea of empathy lots
VR can offer is the idea of empathy lots of people are worried about virtual
of people are worried about virtual
of people are worried about virtual reality because they think it will
reality because they think it will
reality because they think it will actually make us more isolated we have
actually make us more isolated we have
actually make us more isolated we have these headsets on we live in these
these headsets on we live in these
these headsets on we live in these wealth that are for our eyes only but
wealth that are for our eyes only but
wealth that are for our eyes only but what about if virtuosity really can help
what about if virtuosity really can help
what about if virtuosity really can help us be more I’ll have more empathy for
us be more I’ll have more empathy for
us be more I’ll have more empathy for other people situation we’ve talked a
other people situation we’ve talked a
other people situation we’ve talked a lot in the past about how film and book
lot in the past about how film and book
lot in the past about how film and book are a great empathy driver perhaps this
are a great empathy driver perhaps this
are a great empathy driver perhaps this could be even more powerful than that
could be even more powerful than that
could be even more powerful than that and this is
and this is
and this is a training program that was developed by
a training program that was developed by
a training program that was developed by the NFL in partnership with Sanford
the NFL in partnership with Sanford
the NFL in partnership with Sanford University and it allowed you to immerse
University and it allowed you to immerse
University and it allowed you to immerse yourself in a situation that was totally
yourself in a situation that was totally
yourself in a situation that was totally foreign to you so if you were a white
foreign to you so if you were a white
foreign to you so if you were a white man because I’m poor you could
man because I’m poor you could
man because I’m poor you could experience what life was like as a black
experience what life was like as a black
experience what life was like as a black woman the kind of things that you would
woman the kind of things that you would
woman the kind of things that you would never fully understand until you made it
never fully understand until you made it
never fully understand until you made it good in those shoes now I’m not saying
good in those shoes now I’m not saying
good in those shoes now I’m not saying that a virtual reality experience is
that a virtual reality experience is
that a virtual reality experience is gonna completely change everybody’s
gonna completely change everybody’s
gonna completely change everybody’s attitude to racism or to other issues
attitude to racism or to other issues
attitude to racism or to other issues that are ingrained in human society but
that are ingrained in human society but
that are ingrained in human society but then not but this is all about using
then not but this is all about using
then not but this is all about using technology to think about how it can
technology to think about how it can
technology to think about how it can push up forward about how it can make a
push up forward about how it can make a
push up forward about how it can make a better human and one of the things that
better human and one of the things that
better human and one of the things that always comes up when we think about some
always comes up when we think about some
always comes up when we think about some of the big issues with tech companies in
of the big issues with tech companies in
of the big issues with tech companies in Silicon Valley if you think about the
Silicon Valley if you think about the
Silicon Valley if you think about the slide bar it just showed you just now
slide bar it just showed you just now
slide bar it just showed you just now they were mostly populated by white men
they were mostly populated by white men
they were mostly populated by white men and that is the problem as well because
and that is the problem as well because
and that is the problem as well because these technologies are becoming being
these technologies are becoming being
these technologies are becoming being created by one person perhaps for a
created by one person perhaps for a
created by one person perhaps for a person who looks a lot like them and
person who looks a lot like them and
person who looks a lot like them and we’re never truly going to have
we’re never truly going to have
we’re never truly going to have technologies that are much more
technologies that are much more
technologies that are much more expansive and that are much more
expansive and that are much more
expansive and that are much more generous than what they give back to us
generous than what they give back to us
generous than what they give back to us and let them start changing that
and let them start changing that
and let them start changing that narrative as well the final point I
narrative as well the final point I
narrative as well the final point I would like to leave you with when it
would like to leave you with when it
would like to leave you with when it comes to tech innovation is about how
comes to tech innovation is about how
comes to tech innovation is about how it’s all about disrupting the right
it’s all about disrupting the right
it’s all about disrupting the right things
things
things now this innovation has a really nice
now this innovation has a really nice
now this innovation has a really nice narrative to it it was first developed
narrative to it it was first developed
narrative to it it was first developed by somebody at university in the US and
by somebody at university in the US and
by somebody at university in the US and he called it do not pay and it was
he called it do not pay and it was
he called it do not pay and it was eventually a chat book that helped you
eventually a chat book that helped you
eventually a chat book that helped you to contest parking tickets so if you’ve
to contest parking tickets so if you’ve
to contest parking tickets so if you’ve got a parking ticket the tap what would
got a parking ticket the tap what would
got a parking ticket the tap what would help you understand whether you had any
help you understand whether you had any
help you understand whether you had any grounds in which to contest it who you
grounds in which to contest it who you
grounds in which to contest it who you sent those things to why you might be
sent those things to why you might be
sent those things to why you might be able to kiss
able to kiss
able to kiss and it managed to overturn over 160,000
and it managed to overturn over 160,000
and it managed to overturn over 160,000 parking tickets in London and New York
parking tickets in London and New York
parking tickets in London and New York okay but quite impressive but then he
okay but quite impressive but then he
okay but quite impressive but then he decided to do something quite
decided to do something quite
decided to do something quite interesting with this technology he
interesting with this technology he
interesting with this technology he decided to use it for something
decided to use it for something
decided to use it for something completely different for people who were
completely different for people who were
completely different for people who were in vulnerable housing situations there
in vulnerable housing situations there
in vulnerable housing situations there were maybe at risk of being evicted by
were maybe at risk of being evicted by
were maybe at risk of being evicted by landlords they could use a totally
landlords they could use a totally
landlords they could use a totally different version of the chatbot but one
different version of the chatbot but one
different version of the chatbot but one that works in exactly the same way to
that works in exactly the same way to
that works in exactly the same way to access legal advice about how long they
access legal advice about how long they
access legal advice about how long they could stay in their property what their
could stay in their property what their
could stay in their property what their legal rights were where they could get
legal rights were where they could get
legal rights were where they could get free legal counsel who could tell them
free legal counsel who could tell them
free legal counsel who could tell them what letters what the rules were and
what letters what the rules were and
what letters what the rules were and then in its most recent iteration they
then in its most recent iteration they
then in its most recent iteration they do not pay tapper is helping people in
do not pay tapper is helping people in
do not pay tapper is helping people in the u.s. challenge a big insurance
the u.s. challenge a big insurance
the u.s. challenge a big insurance company that had a data breach when lots
company that had a data breach when lots
company that had a data breach when lots of people’s data that’s stolen and
of people’s data that’s stolen and
of people’s data that’s stolen and people had some financial issues as a
people had some financial issues as a
people had some financial issues as a result of it it’s helping them
result of it it’s helping them
result of it it’s helping them understand what their rights are in
understand what their rights are in
understand what their rights are in relation to that kind of issue so that
relation to that kind of issue so that
relation to that kind of issue so that is the chat book that has taken a really
is the chat book that has taken a really
is the chat book that has taken a really interesting journey from something that
interesting journey from something that
interesting journey from something that is ok annoying parking tickets to
is ok annoying parking tickets to
is ok annoying parking tickets to something that can really fundamentally
something that can really fundamentally
something that can really fundamentally impact how someone lives their housing
impact how someone lives their housing
impact how someone lives their housing situation so maybe it’s also all about
situation so maybe it’s also all about
situation so maybe it’s also all about thinking about how technology can
thinking about how technology can
thinking about how technology can disrupt is the right thing you know of
disrupt is the right thing you know of
disrupt is the right thing you know of course there will always be
course there will always be
course there will always be jusuru juicers that help us pulverizer
jusuru juicers that help us pulverizer
jusuru juicers that help us pulverizer fruit more quickly we have to expect
fruit more quickly we have to expect
fruit more quickly we have to expect that there is always going to be
that there is always going to be
that there is always going to be innovations and tech products that are
innovations and tech products that are
innovations and tech products that are perhaps not really for the good of
perhaps not really for the good of
perhaps not really for the good of humanity but at the same time we should
humanity but at the same time we should
humanity but at the same time we should always be striving to think about how we
always be striving to think about how we
always be striving to think about how we can at the same time think about ones
can at the same time think about ones
can at the same time think about ones that do so maybe you work for start-up
that do so maybe you work for start-up
that do so maybe you work for start-up maybe you work for a big company maybe
maybe you work for a big company maybe
maybe you work for a big company maybe one day you want to be a startup creator
one day you want to be a startup creator
one day you want to be a startup creator yourself the challenge for all of us is
yourself the challenge for all of us is
yourself the challenge for all of us is thinking about how we can learn from
thinking about how we can learn from
thinking about how we can learn from that earlier
that earlier
that earlier to nism that really was intrinsic to the
to nism that really was intrinsic to the
to nism that really was intrinsic to the very earliest web and digital culture
very earliest web and digital culture
very earliest web and digital culture and how we can bring them to bear on the
and how we can bring them to bear on the
and how we can bring them to bear on the products on the services technology that
products on the services technology that
products on the services technology that we are creating today because we are all
we are creating today because we are all
we are creating today because we are all living together and it’s up to all of us
living together and it’s up to all of us
living together and it’s up to all of us to think about how we can create
to think about how we can create
to think about how we can create connections and create new things that
connections and create new things that
connections and create new things that can help drive all of us forward into a
can help drive all of us forward into a
can help drive all of us forward into a better
”
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