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Servant Leadership: How a jar can change the way you lead and serve | Ali Fett | TEDxFondduLac


one two three four five six seven within

one two three four five six seven within seven seconds of me walking on this

seven seconds of me walking on this

seven seconds of me walking on this stage you made some assumptions about me

stage you made some assumptions about me

stage you made some assumptions about me you can laugh you did and it’s okay we

you can laugh you did and it’s okay we

you can laugh you did and it’s okay we all make assumptions it’s human nature

all make assumptions it’s human nature

all make assumptions it’s human nature it’s not wrong what is wrong though is

it’s not wrong what is wrong though is

it’s not wrong what is wrong though is when we don’t take the time to check out

when we don’t take the time to check out

when we don’t take the time to check out our assumptions and we believe

our assumptions and we believe

our assumptions and we believe everything we think that can be

everything we think that can be

everything we think that can be destructive it can lead to mistrust poor

destructive it can lead to mistrust poor

destructive it can lead to mistrust poor communication and damaged relationships

communication and damaged relationships

communication and damaged relationships later I’m going to share with you how

later I’m going to share with you how

later I’m going to share with you how you can dispel those assumptions with

you can dispel those assumptions with

you can dispel those assumptions with the concept here in the jar but for now

the concept here in the jar but for now

the concept here in the jar but for now allow me to be vulnerable and share a

allow me to be vulnerable and share a

allow me to be vulnerable and share a defining moment in my life

defining moment in my life

defining moment in my life a story that taught me most about the

a story that taught me most about the

a story that taught me most about the assumptions I was making in leadership

assumptions I was making in leadership

assumptions I was making in leadership about other people the assumptions I was

about other people the assumptions I was

about other people the assumptions I was making and myself you see the basketball

making and myself you see the basketball

making and myself you see the basketball had bounced for the very last time that

had bounced for the very last time that

had bounced for the very last time that season the crowd dispersed in the

season the crowd dispersed in the

season the crowd dispersed in the scoreboard red 56 232 it was the

scoreboard red 56 232 it was the

scoreboard red 56 232 it was the season-ending loss for the Lady Knights

season-ending loss for the Lady Knights

season-ending loss for the Lady Knights and that was the first year my very

and that was the first year my very

and that was the first year my very first year of coaching high school girls

first year of coaching high school girls

first year of coaching high school girls basketball and I have to tell you as my

basketball and I have to tell you as my

basketball and I have to tell you as my childhood dream my one and only

childhood dream my one and only

childhood dream my one and only childhood dream to coach girls

childhood dream to coach girls

childhood dream to coach girls basketball and here I was at 26 with

basketball and here I was at 26 with

basketball and here I was at 26 with this amazing opportunity it didn’t feel

this amazing opportunity it didn’t feel

this amazing opportunity it didn’t feel so amazing we had only won three games

so amazing we had only won three games

so amazing we had only won three games all season long three games in I was

all season long three games in I was

all season long three games in I was distraught I was frustrated so I thought

distraught I was frustrated so I thought

distraught I was frustrated so I thought I’m gonna call the one person in my life

I’m gonna call the one person in my life

I’m gonna call the one person in my life that I know is going to support me that

that I know is going to support me that

that I know is going to support me that one person that’s gonna validate my

one person that’s gonna validate my

one person that’s gonna validate my frustration I picked up the phone and I

frustration I picked up the phone and I

frustration I picked up the phone and I called my daddy

called my daddy

called my daddy I said dad I don’t think I’m cut out for

I said dad I don’t think I’m cut out for

I said dad I don’t think I’m cut out for this I don’t think I can do it the girls

this I don’t think I can do it the girls

this I don’t think I can do it the girls aren’t listening the offensive

aren’t listening the offensive

aren’t listening the offensive principals are not sticking the

principals are not sticking the

principals are not sticking the defensive concepts it’s like they don’t

defensive concepts it’s like they don’t

defensive concepts it’s like they don’t understand and I don’t think they like

understand and I don’t think they like

understand and I don’t think they like to compete who doesn’t like to compete

to compete who doesn’t like to compete

to compete who doesn’t like to compete do you know we won three games all

do you know we won three games all

do you know we won three games all season long three games that’s it dad

season long three games that’s it dad

season long three games that’s it dad one two three three that’s it do you

one two three three that’s it do you

one two three three that’s it do you know how long of a season it is to have

know how long of a season it is to have

know how long of a season it is to have only won three games

he’s still silent now you have to know

he’s still silent now you have to know one thing about my dad he is a tough

one thing about my dad he is a tough

one thing about my dad he is a tough Italian man very direct and when he

Italian man very direct and when he

Italian man very direct and when he loves you he loves you hard and when he

loves you he loves you hard and when he

loves you he loves you hard and when he yells well he yells loud but when he’s

yells well he yells loud but when he’s

yells well he yells loud but when he’s silent when he is silent you know you’re

silent when he is silent you know you’re

silent when he is silent you know you’re gonna get it so let me get this straight

gonna get it so let me get this straight

gonna get it so let me get this straight Alison you only want a coach when you

Alison you only want a coach when you

Alison you only want a coach when you win if you think you were put on this

win if you think you were put on this

win if you think you were put on this earth and in these young women’s lives

earth and in these young women’s lives

earth and in these young women’s lives to just win basketball games well I

to just win basketball games well I

to just win basketball games well I didn’t do my job

didn’t do my job

didn’t do my job as a parent you see my sweet daughter

as a parent you see my sweet daughter

as a parent you see my sweet daughter you were placed in these young women’s

you were placed in these young women’s

you were placed in these young women’s lives to teach them how to be confident

lives to teach them how to be confident

lives to teach them how to be confident you were placed in these young women’s

you were placed in these young women’s

you were placed in these young women’s lives to teach them to overcome

lives to teach them to overcome

lives to teach them to overcome adversity you were placed in these young

adversity you were placed in these young

adversity you were placed in these young women’s lives to show them what teamwork

women’s lives to show them what teamwork

women’s lives to show them what teamwork looks like and to show them how to set

looks like and to show them how to set

looks like and to show them how to set up goals and exceed their own

up goals and exceed their own

up goals and exceed their own expectations and if you happen to win

expectations and if you happen to win

expectations and if you happen to win more than you lose that’s just icing on

more than you lose that’s just icing on

more than you lose that’s just icing on the cake baby I called for support

the cake baby I called for support

the cake baby I called for support didn’t get that I called for him to

didn’t get that I called for him to

didn’t get that I called for him to validate my venting and my frustration

validate my venting and my frustration

validate my venting and my frustration that it was pointed in the right

that it was pointed in the right

that it was pointed in the right direction

direction

direction at the players not me well I didn’t get

at the players not me well I didn’t get

at the players not me well I didn’t get that oh no I didn’t get that at all I

that oh no I didn’t get that at all I

that oh no I didn’t get that at all I got something much more you see that day

got something much more you see that day

got something much more you see that day my dad gave me a gift and it didn’t feel

my dad gave me a gift and it didn’t feel

my dad gave me a gift and it didn’t feel like a gift at the time certainly not it

like a gift at the time certainly not it

like a gift at the time certainly not it didn’t come with a package and a nice

didn’t come with a package and a nice

didn’t come with a package and a nice bow it was a gift nonetheless he gave me

bow it was a gift nonetheless he gave me

bow it was a gift nonetheless he gave me the gift of humility you see I was the

the gift of humility you see I was the

the gift of humility you see I was the problem

problem

problem I was the issue how I was measuring

I was the issue how I was measuring

I was the issue how I was measuring success in leading my girls was not

success in leading my girls was not

success in leading my girls was not serving then it was serving me that next

serving then it was serving me that next

serving then it was serving me that next year I went in and I said hey listen up

year I went in and I said hey listen up

year I went in and I said hey listen up we are going to love care and respect

we are going to love care and respect

we are going to love care and respect one another and if we don’t win a game

one another and if we don’t win a game

one another and if we don’t win a game all season long I don’t care you see

all season long I don’t care you see

all season long I don’t care you see that next year I was intentional about

that next year I was intentional about

that next year I was intentional about making each team member feel like an

making each team member feel like an

making each team member feel like an essential piece regardless of how many

essential piece regardless of how many

essential piece regardless of how many points or rebounds they had that next

points or rebounds they had that next

points or rebounds they had that next year I was intentional about giving

year I was intentional about giving

year I was intentional about giving praise and acknowledgement and filling

praise and acknowledgement and filling

praise and acknowledgement and filling people up often thanking them for their

people up often thanking them for their

people up often thanking them for their hard work you see that year I sought to

hard work you see that year I sought to

hard work you see that year I sought to understand by asking good questions

understand by asking good questions

understand by asking good questions versus always be understood that next

versus always be understood that next

versus always be understood that next year that second year of coaching they

year that second year of coaching they

year that second year of coaching they went out and won a conference

went out and won a conference

went out and won a conference championship three years later we played

championship three years later we played

championship three years later we played in the state championship game you see

in the state championship game you see

in the state championship game you see my dad didn’t know it at the time but he

my dad didn’t know it at the time but he

my dad didn’t know it at the time but he was teaching me my first lesson in

was teaching me my first lesson in

was teaching me my first lesson in servant leadership he was teaching me

servant leadership he was teaching me

servant leadership he was teaching me that in that very moment I had a choice

that in that very moment I had a choice

that in that very moment I had a choice he helped inspired me to choose to

he helped inspired me to choose to

he helped inspired me to choose to create the next best version of myself

create the next best version of myself

create the next best version of myself you see that’s what servant leaders do

you see that’s what servant leaders do

you see that’s what servant leaders do they inspire you to create the next best

they inspire you to create the next best

they inspire you to create the next best version of yourself our parents our

version of yourself our parents our

version of yourself our parents our coaches our workforce our family our

coaches our workforce our family our

coaches our workforce our family our friends our neighbors deserve a better

friends our neighbors deserve a better

friends our neighbors deserve a better brand of leadership a Dale Carnegie

brand of leadership a Dale Carnegie

brand of leadership a Dale Carnegie study shows us that 75% of people leave

study shows us that 75% of people leave

study shows us that 75% of people leave an organization not because of the work

an organization not because of the work

an organization not because of the work that they do it’s because of their boss

that they do it’s because of their boss

that they do it’s because of their boss a Gallup research shows us that 87% of

a Gallup research shows us that 87% of

a Gallup research shows us that 87% of workers worldwide worldwide sort their

workers worldwide worldwide sort their

workers worldwide worldwide sort their job as more of a frustration than that

job as more of a frustration than that

job as more of a frustration than that of fulfillment and 60% of our lives is

of fulfillment and 60% of our lives is

of fulfillment and 60% of our lives is spent working or preparing to work we

spent working or preparing to work we

spent working or preparing to work we are craving a better brand of leadership

are craving a better brand of leadership

are craving a better brand of leadership and it starts with you and it starts

and it starts with you and it starts

and it starts with you and it starts with me but it’s not easy no no it

with me but it’s not easy no no it

with me but it’s not easy no no it certainly is not easy and we need each

certainly is not easy and we need each

certainly is not easy and we need each other’s help and support so we need to

other’s help and support so we need to

other’s help and support so we need to be intentional about our practice and

be intentional about our practice and

be intentional about our practice and these seven concepts you know it’s quite

these seven concepts you know it’s quite

these seven concepts you know it’s quite amazing how a simple jar can change the

amazing how a simple jar can change the

amazing how a simple jar can change the way you serve and lead there just seven

way you serve and lead there just seven

way you serve and lead there just seven concepts they are common sense but they

concepts they are common sense but they

concepts they are common sense but they are not commonly practiced and I will

are not commonly practiced and I will

are not commonly practiced and I will tell you that these seven concepts have

tell you that these seven concepts have

tell you that these seven concepts have changed the way I work live play parent

changed the way I work live play parent

changed the way I work live play parent and ultimately love so let’s start with

and ultimately love so let’s start with

and ultimately love so let’s start with the top of the jar the cork sometimes is

the top of the jar the cork sometimes is

the top of the jar the cork sometimes is servant leaders let’s be honest we just

servant leaders let’s be honest we just

servant leaders let’s be honest we just need to put a cork in it we do right

need to put a cork in it we do right

need to put a cork in it we do right come on sometimes we need to just stop

come on sometimes we need to just stop

come on sometimes we need to just stop and pause you see the pause is so

and pause you see the pause is so

and pause you see the pause is so powerful when we pause we can then

powerful when we pause we can then

powerful when we pause we can then respond to one another

respond to one another

respond to one another versus just react when we pause we can

versus just react when we pause we can

versus just react when we pause we can listen to what’s not being said leading

listen to what’s not being said leading

listen to what’s not being said leading to deeper trust with one another the

to deeper trust with one another the

to deeper trust with one another the next concept is the puzzle piece and I’m

next concept is the puzzle piece and I’m

next concept is the puzzle piece and I’m not talking about what you’ve normally

not talking about what you’ve normally

not talking about what you’ve normally heard like the essential piece like oh

heard like the essential piece like oh

heard like the essential piece like oh make sure everybody feels like an

make sure everybody feels like an

make sure everybody feels like an essential piece of the puzzle that’s

essential piece of the puzzle that’s

essential piece of the puzzle that’s hard to do you can’t make someone feel

hard to do you can’t make someone feel

hard to do you can’t make someone feel that way but you know what servant

that way but you know what servant

that way but you know what servant leaders do they provide the conditions

leaders do they provide the conditions

leaders do they provide the conditions in a workplace for people to come and be

in a workplace for people to come and be

in a workplace for people to come and be exactly who they were meant to be

exactly who they were meant to be

exactly who they were meant to be servant leaders believe that when they

servant leaders believe that when they

servant leaders believe that when they allow their people the permission to be

allow their people the permission to be

allow their people the permission to be exactly who they were meant to be and

exactly who they were meant to be and

exactly who they were meant to be and they bring their warts their wounds

they bring their warts their wounds

they bring their warts their wounds their

their

their skaars they will also bring their

skaars they will also bring their

skaars they will also bring their creativity their passion and their

creativity their passion and their

creativity their passion and their beauty marks resulting in a deeper level

beauty marks resulting in a deeper level

beauty marks resulting in a deeper level of confidence the next one praise and

of confidence the next one praise and

of confidence the next one praise and acknowledgement so servant leaders

acknowledgement so servant leaders

acknowledgement so servant leaders understand that we all walk around with

understand that we all walk around with

understand that we all walk around with an invisible bucket and based off of our

an invisible bucket and based off of our

an invisible bucket and based off of our interactions we are there filling each

interactions we are there filling each

interactions we are there filling each other up or we are taking from one

other up or we are taking from one

other up or we are taking from one another servant leaders are intentional

another servant leaders are intentional

another servant leaders are intentional about filling people up and they do it

about filling people up and they do it

about filling people up and they do it they do it often and they’re specific

they do it often and they’re specific

they do it often and they’re specific and they’re genuine with their praise

and they’re genuine with their praise

and they’re genuine with their praise the CEO of Campbell Soup rolled over

the CEO of Campbell Soup rolled over

the CEO of Campbell Soup rolled over 30,000 praise and acknowledgement

30,000 praise and acknowledgement

30,000 praise and acknowledgement letters to his team when he was serving

letters to his team when he was serving

letters to his team when he was serving as CEO 30,000 and he was specific he

as CEO 30,000 and he was specific he

as CEO 30,000 and he was specific he didn’t just say all thanks for your hard

didn’t just say all thanks for your hard

didn’t just say all thanks for your hard work thanks for your many years of

work thanks for your many years of

work thanks for your many years of service oh no it was specific like he

service oh no it was specific like he

service oh no it was specific like he knew the people he said hey I am so

knew the people he said hey I am so

knew the people he said hey I am so appreciative your discipline and your

appreciative your discipline and your

appreciative your discipline and your positivity those strengths that you

positivity those strengths that you

positivity those strengths that you possess they really shine through in

possess they really shine through in

possess they really shine through in that project you just did and I’m sure

that project you just did and I’m sure

that project you just did and I’m sure you spend some late nights at work and

you spend some late nights at work and

you spend some late nights at work and we’re away from your husband Jeff and

we’re away from your husband Jeff and

we’re away from your husband Jeff and your two beautiful daughters Lilly and

your two beautiful daughters Lilly and

your two beautiful daughters Lilly and Ava let them know I appreciate that and

Ava let them know I appreciate that and

Ava let them know I appreciate that and send them my best true true appreciation

send them my best true true appreciation

send them my best true true appreciation the assumptions in the the latter okay

the assumptions in the the latter okay

the assumptions in the the latter okay so the latter of assumption is a pretty

so the latter of assumption is a pretty

so the latter of assumption is a pretty broad concept so I’m going to do my best

broad concept so I’m going to do my best

broad concept so I’m going to do my best this is the concept I shared with you at

this is the concept I shared with you at

this is the concept I shared with you at the beginning of the 7 seconds and the

the beginning of the 7 seconds and the

the beginning of the 7 seconds and the assumptions that we make and how to

assumptions that we make and how to

assumptions that we make and how to check those assumptions by flipping the

check those assumptions by flipping the

check those assumptions by flipping the coin and asking great questions so

coin and asking great questions so

coin and asking great questions so here’s the thing we all have this pool

here’s the thing we all have this pool

here’s the thing we all have this pool of data ok it’s our own experiences it’s

of data ok it’s our own experiences it’s

of data ok it’s our own experiences it’s it’s how we were raised it was an

it’s how we were raised it was an

it’s how we were raised it was an education that we had right maybe where

education that we had right maybe where

education that we had right maybe where we lived all of those experiences really

we lived all of those experiences really

we lived all of those experiences really correspond with how I’m going to assume

correspond with how I’m going to assume

correspond with how I’m going to assume things of you of myself and everyone for

things of you of myself and everyone for

things of you of myself and everyone for that matter so I’m going to give you a

that matter so I’m going to give you a

that matter so I’m going to give you a quick snapshot of my pool of data to try

quick snapshot of my pool of data to try

quick snapshot of my pool of data to try to explain this concept to you a little

to explain this concept to you a little

to explain this concept to you a little bit better so my given name is Allie

bit better so my given name is Allie

bit better so my given name is Allie star or Alice

star or Alice

star or Alice star says Navarre I was Bart star you

star says Navarre I was Bart star you

star says Navarre I was Bart star you have to know that I’m Packer fan big

have to know that I’m Packer fan big

have to know that I’m Packer fan big time big time Thank You koa skansen so I

time big time Thank You koa skansen so I

time big time Thank You koa skansen so I was raised in the Chicago area my

was raised in the Chicago area my

was raised in the Chicago area my parents got divorced at five I was

parents got divorced at five I was

parents got divorced at five I was raised by my brother and my father I

raised by my brother and my father I

raised by my brother and my father I love sports growing up in fact loved

love sports growing up in fact loved

love sports growing up in fact loved them so much Tyra sieved a scholarship

them so much Tyra sieved a scholarship

them so much Tyra sieved a scholarship to play college basketball

to play college basketball

to play college basketball I received a my major was in radio TV

I received a my major was in radio TV

I received a my major was in radio TV film a master’s in educational

film a master’s in educational

film a master’s in educational leadership I work for the NBA

leadership I work for the NBA

leadership I work for the NBA NBC n-c-double-a and I went on to be a

NBC n-c-double-a and I went on to be a

NBC n-c-double-a and I went on to be a personal trainer an elementary school

personal trainer an elementary school

personal trainer an elementary school principal and now I work at a credit

principal and now I work at a credit

principal and now I work at a credit union I have two beautiful babies

union I have two beautiful babies

union I have two beautiful babies Vincent is six we call him Vinny and PJ

Vincent is six we call him Vinny and PJ

Vincent is six we call him Vinny and PJ Penelope Joanna is three that is my

Penelope Joanna is three that is my

Penelope Joanna is three that is my quick snapshot pool of data and what’s

quick snapshot pool of data and what’s

quick snapshot pool of data and what’s happening is you are selecting meaning

happening is you are selecting meaning

happening is you are selecting meaning that’s important to you okay so you’re

that’s important to you okay so you’re

that’s important to you okay so you’re selecting meaning maybe some of you

selecting meaning maybe some of you

selecting meaning maybe some of you selected the piece about my parents

selected the piece about my parents

selected the piece about my parents getting divorced maybe there’s some sort

getting divorced maybe there’s some sort

getting divorced maybe there’s some sort of connection so you’re trying to fill

of connection so you’re trying to fill

of connection so you’re trying to fill in the blanks and make assumptions about

in the blanks and make assumptions about

in the blanks and make assumptions about that maybe you’re selecting the piece

that maybe you’re selecting the piece

that maybe you’re selecting the piece about oh gosh that’s interesting why did

about oh gosh that’s interesting why did

about oh gosh that’s interesting why did her dad and her brother raise her has

her dad and her brother raise her has

her dad and her brother raise her has her mother passed she’s still around and

her mother passed she’s still around and

her mother passed she’s still around and some of you are probably sitting there

some of you are probably sitting there

some of you are probably sitting there thinking – she’s pretty short I can’t

thinking – she’s pretty short I can’t

thinking – she’s pretty short I can’t believe she played college basketball –

believe she played college basketball –

believe she played college basketball – sorry and so as servant leaders what

sorry and so as servant leaders what

sorry and so as servant leaders what happens is is we fill these gaps in and

happens is is we fill these gaps in and

happens is is we fill these gaps in and it’s not wrong people it is not wrong

it’s not wrong people it is not wrong

it’s not wrong people it is not wrong it’s human nature what’s wrong is to

it’s human nature what’s wrong is to

it’s human nature what’s wrong is to believe everything we assume that’s why

believe everything we assume that’s why

believe everything we assume that’s why we need to flip the coin seek to

we need to flip the coin seek to

we need to flip the coin seek to understand one another versus just be

understand one another versus just be

understand one another versus just be understood now a true story my team

understood now a true story my team

understood now a true story my team member Brooke and I were on our way back

member Brooke and I were on our way back

member Brooke and I were on our way back from an organization doing this exact

from an organization doing this exact

from an organization doing this exact training and we’re driving back and all

training and we’re driving back and all

training and we’re driving back and all of a sudden someone cuts us off boom I’m

of a sudden someone cuts us off boom I’m

of a sudden someone cuts us off boom I’m slammed on the brakes cuts over three

slammed on the brakes cuts over three

slammed on the brakes cuts over three lanes of traffic cuts three other people

lanes of traffic cuts three other people

lanes of traffic cuts three other people off and gets on the highway well

off and gets on the highway well

off and gets on the highway well my Italian heritage yeah there was a lot

my Italian heritage yeah there was a lot

my Italian heritage yeah there was a lot of colorful expletives going and you’re

of colorful expletives going and you’re

of colorful expletives going and you’re making assumptions right now what were

making assumptions right now what were

making assumptions right now what were those colorful expletives that we’re

those colorful expletives that we’re

those colorful expletives that we’re about to come out of my mouth I

about to come out of my mouth I

about to come out of my mouth I um and there they were colorful huh and

um and there they were colorful huh and

um and there they were colorful huh and so what happened is they got to about

so what happened is they got to about

so what happened is they got to about here and then I remembered the ladder

here and then I remembered the ladder

here and then I remembered the ladder and I looked at her and I said I’m not

and I looked at her and I said I’m not

and I looked at her and I said I’m not going up the ladder broke I’m going to

going up the ladder broke I’m going to

going up the ladder broke I’m going to choose to assume that that person would

choose to assume that that person would

choose to assume that that person would have never put our lives in danger or

have never put our lives in danger or

have never put our lives in danger or anybody else’s for that matter if it

anybody else’s for that matter if it

anybody else’s for that matter if it weren’t for an emergency that they were

weren’t for an emergency that they were

weren’t for an emergency that they were going to took a deep breath positive

going to took a deep breath positive

going to took a deep breath positive vibes we continued on our way that’s the

vibes we continued on our way that’s the

vibes we continued on our way that’s the power of checking your assumptions

power of checking your assumptions

power of checking your assumptions asking good questions to seek to

asking good questions to seek to

asking good questions to seek to understand the goalposts so good leaders

understand the goalposts so good leaders

understand the goalposts so good leaders give effective goalposts effective

give effective goalposts effective

give effective goalposts effective communication to produce great results

communication to produce great results

communication to produce great results ok that’s servant leaders take it a

ok that’s servant leaders take it a

ok that’s servant leaders take it a whole step further servant leaders know

whole step further servant leaders know

whole step further servant leaders know the power of empowerment they want you

the power of empowerment they want you

the power of empowerment they want you to be creative they don’t want you to do

to be creative they don’t want you to do

to be creative they don’t want you to do the job the way they want you to do the

the job the way they want you to do the

the job the way they want you to do the job because I said right they want your

job because I said right they want your

job because I said right they want your creativity your unique talents and they

creativity your unique talents and they

creativity your unique talents and they want to empower you to develop the

want to empower you to develop the

want to empower you to develop the project in your own creative way that’s

project in your own creative way that’s

project in your own creative way that’s empowerment they understand how

empowerment they understand how

empowerment they understand how important that is in last and final

important that is in last and final

important that is in last and final concept great servant leaders are

concept great servant leaders are

concept great servant leaders are transparent and they allow for a safe

transparent and they allow for a safe

transparent and they allow for a safe environment for others to be transparent

environment for others to be transparent

environment for others to be transparent with them they don’t get defensive or if

with them they don’t get defensive or if

with them they don’t get defensive or if they do they hide it really well

they do they hide it really well

they do they hide it really well see transparency is powerful servant

see transparency is powerful servant

see transparency is powerful servant leaders ask how can I get better how can

leaders ask how can I get better how can

leaders ask how can I get better how can I serve you better they invite feedback

I serve you better they invite feedback

I serve you better they invite feedback in and they’re also not afraid to be

in and they’re also not afraid to be

in and they’re also not afraid to be confidently vulnerable so there it is

confidently vulnerable so there it is

confidently vulnerable so there it is the seven concepts again basic right

the seven concepts again basic right

the seven concepts again basic right there common sense but they’re not

there common sense but they’re not

there common sense but they’re not commonly practiced Bill Hybels one of my

commonly practiced Bill Hybels one of my

commonly practiced Bill Hybels one of my favorite mentors says everyone wins when

favorite mentors says everyone wins when

favorite mentors says everyone wins when a leader gets better everyone wins when

a leader gets better everyone wins when

a leader gets better everyone wins when the leader gets better

and so you’ve got some decisions to make

and so you’ve got some decisions to make today how are you going to live out

today how are you going to live out

today how are you going to live out these seven concepts are you going to

these seven concepts are you going to

these seven concepts are you going to fill people up with specific and genuine

fill people up with specific and genuine

fill people up with specific and genuine praise are you going to be authentic and

praise are you going to be authentic and

praise are you going to be authentic and transparent with your communication are

transparent with your communication are

transparent with your communication are you going to ask great questions and

you going to ask great questions and

you going to ask great questions and seek to understand and then pause to

seek to understand and then pause to

seek to understand and then pause to hear the response or are you going to

hear the response or are you going to

hear the response or are you going to step back and say Ally I don’t serve

step back and say Ally I don’t serve

step back and say Ally I don’t serve anybody in my organization this isn’t

anybody in my organization this isn’t

anybody in my organization this isn’t for me I want you to step forward and

for me I want you to step forward and

for me I want you to step forward and I’m going to challenge you to think

I’m going to challenge you to think

I’m going to challenge you to think about it like this you my friends lead

about it like this you my friends lead

about it like this you my friends lead the most important person in this world

the most important person in this world

the most important person in this world yourself one two three four five six

yourself one two three four five six

yourself one two three four five six seven

thank you

thank you [Applause]

”

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