unfortunately for many companies this sign now represents a cry for help
sign now represents a cry for help
sign now represents a cry for help for the last 15 years I’ve hired
for the last 15 years I’ve hired
for the last 15 years I’ve hired hundreds of thousands of people for
hundreds of thousands of people for
hundreds of thousands of people for hundreds of organizations and for many
hundreds of organizations and for many
hundreds of organizations and for many of them the problems are all the same no
of them the problems are all the same no
of them the problems are all the same no matter whether you’re hiring the
matter whether you’re hiring the
matter whether you’re hiring the entry-level executive level employee or
entry-level executive level employee or
entry-level executive level employee or a high-level executive companies are
a high-level executive companies are
a high-level executive companies are having a hard time finding and keeping
having a hard time finding and keeping
having a hard time finding and keeping good people and we all know the answer
good people and we all know the answer
good people and we all know the answer right people just don’t want to work I
right people just don’t want to work I
right people just don’t want to work I mean we’ve all said it right and so when
mean we’ve all said it right and so when
mean we’ve all said it right and so when I think about these people that don’t
I think about these people that don’t
I think about these people that don’t want to work I think about the
want to work I think about the
want to work I think about the organization as being deflated so what
organization as being deflated so what
organization as being deflated so what do we do with this flat organization
do we do with this flat organization
do we do with this flat organization with these flat people that just don’t
with these flat people that just don’t
with these flat people that just don’t want to work well for some companies you
want to work well for some companies you
want to work well for some companies you bring in a guy like me right and we
bring in a guy like me right and we
bring in a guy like me right and we charge up the workforce and we say if we
charge up the workforce and we say if we
charge up the workforce and we say if we charge them up maybe they’ll work this
charge them up maybe they’ll work this
charge them up maybe they’ll work this time but jumper cables don’t fix a flat
time but jumper cables don’t fix a flat
time but jumper cables don’t fix a flat tire for other organizations you say I
tire for other organizations you say I
tire for other organizations you say I tell you what will fuel the organization
tell you what will fuel the organization
tell you what will fuel the organization with better compensation and better
with better compensation and better
with better compensation and better benefits but the company down the street
benefits but the company down the street
benefits but the company down the street planes in the other quarter and it
planes in the other quarter and it
planes in the other quarter and it walked right out of the door because gas
walked right out of the door because gas
walked right out of the door because gas doesn’t fix a flat tire
doesn’t fix a flat tire
doesn’t fix a flat tire maybe we’ll just get rid of everybody
maybe we’ll just get rid of everybody
maybe we’ll just get rid of everybody and so I’ll call it a tow truck and
and so I’ll call it a tow truck and
and so I’ll call it a tow truck and that’ll fix them and I get them on the
that’ll fix them and I get them on the
that’ll fix them and I get them on the line and I said get me a new workforce
line and I said get me a new workforce
line and I said get me a new workforce pronto
pronto
pronto but the organization still remains flat
but the organization still remains flat
but the organization still remains flat you see I’m standing in the red circle
you see I’m standing in the red circle
you see I’m standing in the red circle today because I have the answer to the
today because I have the answer to the
today because I have the answer to the problem I have the answer to the million
problem I have the answer to the million
problem I have the answer to the million dollar question why don’t want people
dollar question why don’t want people
dollar question why don’t want people want to work lean in the reason people
want to work lean in the reason people
want to work lean in the reason people don’t want to work is because they don’t
don’t want to work is because they don’t
don’t want to work is because they don’t want to work for you
you see the truth is people don’t quit
you see the truth is people don’t quit companies they quit their bosses and the
companies they quit their bosses and the
companies they quit their bosses and the sad truth is that many organizations are
sad truth is that many organizations are
sad truth is that many organizations are running from this hard truth but we all
running from this hard truth but we all
running from this hard truth but we all know it and so what do we do about it
know it and so what do we do about it
know it and so what do we do about it what do we do about the fact that we are
what do we do about the fact that we are
what do we do about the fact that we are deflating the development of our people
deflating the development of our people
deflating the development of our people well that’s why you’re here today
well that’s why you’re here today
well that’s why you’re here today because the three things that you must
because the three things that you must
because the three things that you must recognize before you can fix your flat
recognize before you can fix your flat
recognize before you can fix your flat organization and your flat culture and
organization and your flat culture and
organization and your flat culture and really inflate your organization to get
really inflate your organization to get
really inflate your organization to get productivity that you desire the first
productivity that you desire the first
productivity that you desire the first thing that you must do is realize that
thing that you must do is realize that
thing that you must do is realize that people aren’t products I know that’s
people aren’t products I know that’s
people aren’t products I know that’s that sounds like it’s a very simple
that sounds like it’s a very simple
that sounds like it’s a very simple answer but the truth is is that many
answer but the truth is is that many
answer but the truth is is that many people treat people many companies treat
people treat people many companies treat
people treat people many companies treat people like products and so we get a
people like products and so we get a
people like products and so we get a product then right and we scan it and we
product then right and we scan it and we
product then right and we scan it and we put it in the SA P and we put it on the
put it in the SA P and we put it on the
put it in the SA P and we put it on the Shelf and the widget does exactly what
Shelf and the widget does exactly what
Shelf and the widget does exactly what we want it to do and if it doesn’t do
we want it to do and if it doesn’t do
we want it to do and if it doesn’t do what we wanted to do we send it back to
what we wanted to do we send it back to
what we wanted to do we send it back to the supplier but I got news for you
the supplier but I got news for you
the supplier but I got news for you they’re not creating any more people and
they’re not creating any more people and
they’re not creating any more people and so you can’t just send people back you
so you can’t just send people back you
so you can’t just send people back you can’t just kick them back out to the
can’t just kick them back out to the
can’t just kick them back out to the workforce what people you have to
workforce what people you have to
workforce what people you have to connect with them and if you don’t
connect with them and if you don’t
connect with them and if you don’t connect with them with their hopes and
connect with them with their hopes and
connect with them with their hopes and their dreams and their desires and what
their dreams and their desires and what
their dreams and their desires and what they want for their futures you’ll never
they want for their futures you’ll never
they want for their futures you’ll never get the productivity that you desire as
get the productivity that you desire as
get the productivity that you desire as a result a recent Gallup poll indicated
a result a recent Gallup poll indicated
a result a recent Gallup poll indicated that 51% of employees are looking for
that 51% of employees are looking for
that 51% of employees are looking for another job
another job
another job actually person next to you is it you
actually person next to you is it you
actually person next to you is it you the other thing that we have to realize
the other thing that we have to realize
the other thing that we have to realize is that people are programmed for
is that people are programmed for
is that people are programmed for progress and that’s important to us
progress and that’s important to us
progress and that’s important to us because if people feel like they’re not
because if people feel like they’re not
because if people feel like they’re not going anywhere in your organization
going anywhere in your organization
going anywhere in your organization they’ll simply just go elsewhere that
they’ll simply just go elsewhere that
they’ll simply just go elsewhere that same Gallup poll indicated that 28% of
same Gallup poll indicated that 28% of
same Gallup poll indicated that 28% of Millennials
Millennials
Millennials feel feel like they’re fulfilled in
feel feel like they’re fulfilled in
feel feel like they’re fulfilled in their work that means the rest of them
their work that means the rest of them
their work that means the rest of them feel like they come to work every day
feel like they come to work every day
feel like they come to work every day and they get nothing out of it
and they get nothing out of it
and they get nothing out of it Millennials are now one of the largest
Millennials are now one of the largest
Millennials are now one of the largest groups in the workplace and that
groups in the workplace and that
groups in the workplace and that turnover last year long cost companies
turnover last year long cost companies
turnover last year long cost companies thirty point five billion dollars how do
thirty point five billion dollars how do
thirty point five billion dollars how do you make profits like that the next
you make profits like that the next
you make profits like that the next thing we have to realize is that people
thing we have to realize is that people
thing we have to realize is that people persist in their passions what
persist in their passions what
persist in their passions what frustrates me about companies is that
frustrates me about companies is that
frustrates me about companies is that give all of these personality
give all of these personality
give all of these personality assessments the myers-briggs the
assessments the myers-briggs the
assessments the myers-briggs the predictive index the Wonderlic the kut’r
predictive index the Wonderlic the kut’r
predictive index the Wonderlic the kut’r preference test the gala strength
preference test the gala strength
preference test the gala strength assessment trying to figure out who they
assessment trying to figure out who they
assessment trying to figure out who they are and then once they get there we
are and then once they get there we
are and then once they get there we stick that assessment in the drawer we
stick that assessment in the drawer we
stick that assessment in the drawer we stick them in a job and say do your work
stick them in a job and say do your work
stick them in a job and say do your work never trying to figure out what their
never trying to figure out what their
never trying to figure out what their passions are never trying to align our
passions are never trying to align our
passions are never trying to align our vision in our mission to the core
vision in our mission to the core
vision in our mission to the core competencies so some of you’re sitting
competencies so some of you’re sitting
competencies so some of you’re sitting there you’re saying I’ve heard all this
there you’re saying I’ve heard all this
there you’re saying I’ve heard all this before but what do we do about it how do
before but what do we do about it how do
before but what do we do about it how do we fix it I’m glad you asked in the next
we fix it I’m glad you asked in the next
we fix it I’m glad you asked in the next few minutes I want to tell you how we
few minutes I want to tell you how we
few minutes I want to tell you how we fix it the first thing that you must do
fix it the first thing that you must do
fix it the first thing that you must do is that you must acknowledge the
is that you must acknowledge the
is that you must acknowledge the indicators you see any time I’ve had a
indicators you see any time I’ve had a
indicators you see any time I’ve had a flat tire driving in my car I realized
flat tire driving in my car I realized
flat tire driving in my car I realized that my dashboard told me all about the
that my dashboard told me all about the
that my dashboard told me all about the pressure I was losing in my tire and for
pressure I was losing in my tire and for
pressure I was losing in my tire and for some of you you’re trying to drive your
some of you you’re trying to drive your
some of you you’re trying to drive your organization toward success and you’re
organization toward success and you’re
organization toward success and you’re ignoring the indicators of your people
ignoring the indicators of your people
ignoring the indicators of your people I’m looking at my profits I’m looking at
I’m looking at my profits I’m looking at
I’m looking at my profits I’m looking at my performance I’m looking at my
my performance I’m looking at my
my performance I’m looking at my productivity I’m looking at my processes
productivity I’m looking at my processes
productivity I’m looking at my processes but I’m ignoring my people and because
but I’m ignoring my people and because
but I’m ignoring my people and because you won’t acknowledge the indicators
you won’t acknowledge the indicators
you won’t acknowledge the indicators your organization has become a revolving
your organization has become a revolving
your organization has become a revolving door you hire somebody today you blink
door you hire somebody today you blink
door you hire somebody today you blink and they’re going tomorrow after I
and they’re going tomorrow after I
and they’re going tomorrow after I acknowledge the indicators and realize
acknowledge the indicators and realize
acknowledge the indicators and realize that that employee survey that I paid
that that employee survey that I paid
that that employee survey that I paid thousands of dollars to get I better pay
thousands of dollars to get I better pay
thousands of dollars to get I better pay attention to it and ask myself the
attention to it and ask myself the
attention to it and ask myself the question how do I fix it then I have to
question how do I fix it then I have to
question how do I fix it then I have to address the issues and in order to
address the issues and in order to
address the issues and in order to address the issues we have to get right
address the issues we have to get right
address the issues we have to get right down to the heart of the matter because
down to the heart of the matter because
down to the heart of the matter because see for some of you your customer is
see for some of you your customer is
see for some of you your customer is going to meet parler instead of your
going to meet parler instead of your
going to meet parler instead of your product you know Paula don’t you Paul is
product you know Paula don’t you Paul is
product you know Paula don’t you Paul is the lady that worked in the restaurant
the lady that worked in the restaurant
the lady that worked in the restaurant that decided it would be cute to write a
that decided it would be cute to write a
that decided it would be cute to write a racial slur on the customer receipt when
racial slur on the customer receipt when
racial slur on the customer receipt when the order went out for delivery so now
the order went out for delivery so now
the order went out for delivery so now your company is paying millions of
your company is paying millions of
your company is paying millions of dollars because Paula was disgruntled
dollars because Paula was disgruntled
dollars because Paula was disgruntled and made a decision against the company
and made a decision against the company
and made a decision against the company you don’t want your customers nor Paula
you don’t want your customers nor Paula
you don’t want your customers nor Paula you want them to know about your product
you want them to know about your product
you want them to know about your product for some of you your customers meant
for some of you your customers meant
for some of you your customers meant Paul Paul is the guy that works in the
Paul Paul is the guy that works in the
Paul Paul is the guy that works in the manufacturing plant and he’s been crying
manufacturing plant and he’s been crying
manufacturing plant and he’s been crying for weeks about trying to get some
for weeks about trying to get some
for weeks about trying to get some attention so Paula decided I’m not doing
attention so Paula decided I’m not doing
attention so Paula decided I’m not doing my part today I’m not going to tighten
my part today I’m not going to tighten
my part today I’m not going to tighten another
another
another so the product goes out to your customer
so the product goes out to your customer
so the product goes out to your customer you get a big recall now they’ve lost
you get a big recall now they’ve lost
you get a big recall now they’ve lost constant confidence in you they know
constant confidence in you they know
constant confidence in you they know Paul but they don’t know your product
Paul but they don’t know your product
Paul but they don’t know your product these things happen day in and day out
these things happen day in and day out
these things happen day in and day out because companies are ignoring their
because companies are ignoring their
because companies are ignoring their people what I go to the tire shop to get
people what I go to the tire shop to get
people what I go to the tire shop to get my tire fixed they’re three things that
my tire fixed they’re three things that
my tire fixed they’re three things that they always do that I want you to leave
they always do that I want you to leave
they always do that I want you to leave here and consider doing the first thing
here and consider doing the first thing
here and consider doing the first thing they do when they fix my tire is that
they do when they fix my tire is that
they do when they fix my tire is that they rotate them because they realized
they rotate them because they realized
they rotate them because they realized that if I don’t rotate the tires the
that if I don’t rotate the tires the
that if I don’t rotate the tires the pressure will be unevenly distributed
pressure will be unevenly distributed
pressure will be unevenly distributed and it’ll wear down quickly for some of
and it’ll wear down quickly for some of
and it’ll wear down quickly for some of you you need to rotate the right people
you you need to rotate the right people
you you need to rotate the right people in the right place and the truth is some
in the right place and the truth is some
in the right place and the truth is some of your leadership needs to be rotated
of your leadership needs to be rotated
of your leadership needs to be rotated out because if you don’t do this
out because if you don’t do this
out because if you don’t do this rotation your company will be
rotation your company will be
rotation your company will be continually worn down the second thing
continually worn down the second thing
continually worn down the second thing that they do is that they always balance
that they do is that they always balance
that they do is that they always balance my tires out
my tires out
my tires out you should they make sure that when they
you should they make sure that when they
you should they make sure that when they add a new tire they have to balance them
add a new tire they have to balance them
add a new tire they have to balance them all to make sure that the weight is
all to make sure that the weight is
all to make sure that the weight is evenly distributed for some of you you
evenly distributed for some of you you
evenly distributed for some of you you taught world life balance but it doesn’t
taught world life balance but it doesn’t
taught world life balance but it doesn’t mean a thing you get them a sandwich
mean a thing you get them a sandwich
mean a thing you get them a sandwich from chick-fil-a and say work through
from chick-fil-a and say work through
from chick-fil-a and say work through lunch you have a family they what you
lunch you have a family they what you
lunch you have a family they what you tell them they can’t go kids until they
tell them they can’t go kids until they
tell them they can’t go kids until they finish the report we have to have true
finish the report we have to have true
finish the report we have to have true work life balance for your employees and
work life balance for your employees and
work life balance for your employees and for your company to really flourish
for your company to really flourish
for your company to really flourish finally what I love about it is they
finally what I love about it is they
finally what I love about it is they always make sure that my car is aligned
always make sure that my car is aligned
always make sure that my car is aligned you see the alignment affects the way
you see the alignment affects the way
you see the alignment affects the way the car is suspended on the tires so
the car is suspended on the tires so
the car is suspended on the tires so that when the rubber meets the road I
that when the rubber meets the road I
that when the rubber meets the road I can have a smooth ride for many of you
can have a smooth ride for many of you
can have a smooth ride for many of you you have these big mission and vision
you have these big mission and vision
you have these big mission and vision statements but the person that’s doing
statements but the person that’s doing
statements but the person that’s doing the work can’t recite it don’t know
the work can’t recite it don’t know
the work can’t recite it don’t know anything about it they don’t know the
anything about it they don’t know the
anything about it they don’t know the why behind why they’re there and until
why behind why they’re there and until
why behind why they’re there and until you marry mission and vision with
you marry mission and vision with
you marry mission and vision with culture and competency your company can
culture and competency your company can
culture and competency your company can never truly drive toward success the
never truly drive toward success the
never truly drive toward success the last thing that I love about the things
last thing that I love about the things
last thing that I love about the things that they do at the tire shop is that
that they do at the tire shop is that
that they do at the tire shop is that they always assigned the time for
they always assigned the time for
they always assigned the time for inspection
inspection
inspection you see when I leave they tell me you
you see when I leave they tell me you
you see when I leave they tell me you want to come back in about 5,000 miles
want to come back in about 5,000 miles
want to come back in about 5,000 miles because if you don’t inspect it by that
because if you don’t inspect it by that
because if you don’t inspect it by that time you’ll have issues again for many
time you’ll have issues again for many
time you’ll have issues again for many of you your companies you’ve
of you your companies you’ve
of you your companies you’ve acknowledged the indicators you address
acknowledged the indicators you address
acknowledged the indicators you address the issues but you haven’t inspected
the issues but you haven’t inspected
the issues but you haven’t inspected what you expect and when you walk away
what you expect and when you walk away
what you expect and when you walk away from it
from it
from it your company will get worn down
your company will get worn down
your company will get worn down over and over again for some of you guy
over and over again for some of you guy
over and over again for some of you guy I can see your eyes you’re saying if he
I can see your eyes you’re saying if he
I can see your eyes you’re saying if he work at my job
work at my job
work at my job has he been peeking in to my
has he been peeking in to my
has he been peeking in to my organization you ask yourself the
organization you ask yourself the
organization you ask yourself the question what do I do about it I’ve
question what do I do about it I’ve
question what do I do about it I’ve loved conferences like this before and I
loved conferences like this before and I
loved conferences like this before and I went back to my company I wrote some
went back to my company I wrote some
went back to my company I wrote some notes down I’ve put it in my desk and I
notes down I’ve put it in my desk and I
notes down I’ve put it in my desk and I went back to the daily grind you can do
went back to the daily grind you can do
went back to the daily grind you can do that
that
that or you can do what’s necessary for each
or you can do what’s necessary for each
or you can do what’s necessary for each and every one of you you’re a leader in
and every one of you you’re a leader in
and every one of you you’re a leader in this room so the question is are you
this room so the question is are you
this room so the question is are you going to go back to the problems and
going to go back to the problems and
going to go back to the problems and continue with the status quo are you
continue with the status quo are you
continue with the status quo are you going to do what I know you can and fix
going to do what I know you can and fix
going to do what I know you can and fix it
it
it [Applause]
[Applause]
[Applause] [Music]
[Music]
[Music] you
you
you [Music]
”
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