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Leadership: Lessons Learned in a Barbershop | Susanne Biro | TEDxBrentwoodCollegeSchool


thank you I’m so excited to be here my

thank you I’m so excited to be here my mother had a barber shop in West

mother had a barber shop in West

mother had a barber shop in West Vancouver British Columbia Canada and

Vancouver British Columbia Canada and

Vancouver British Columbia Canada and when I was 17 years old she insisted

when I was 17 years old she insisted

when I was 17 years old she insisted just as her father had done with her

just as her father had done with her

just as her father had done with her that I learned the family trade now

that I learned the family trade now

that I learned the family trade now here’s the thing nothing to me wanted to

here’s the thing nothing to me wanted to

here’s the thing nothing to me wanted to be a barber and at the age of 17 I

be a barber and at the age of 17 I

be a barber and at the age of 17 I dreamed of doing something that felt so

dreamed of doing something that felt so

dreamed of doing something that felt so much more glamorous than working with my

much more glamorous than working with my

much more glamorous than working with my family

family

family and my mother’s barbershop but my mother

and my mother’s barbershop but my mother

and my mother’s barbershop but my mother countered that having a trade was very

countered that having a trade was very

countered that having a trade was very important so I would learn it just in

important so I would learn it just in

important so I would learn it just in case now just in case was afraid she

case now just in case was afraid she

case now just in case was afraid she used a lot you see my mother immigrated

used a lot you see my mother immigrated

used a lot you see my mother immigrated from Europe to Canada in 1966 and she

from Europe to Canada in 1966 and she

from Europe to Canada in 1966 and she wasn’t certain that my education was

wasn’t certain that my education was

wasn’t certain that my education was going to result in the job as I was

going to result in the job as I was

going to result in the job as I was gonna be the first member of my entire

gonna be the first member of my entire

gonna be the first member of my entire family to attend university so just in

family to attend university so just in

family to attend university so just in case my schooling didn’t work out I

case my schooling didn’t work out I

case my schooling didn’t work out I could always go back to barbering and

could always go back to barbering and

could always go back to barbering and according to my mother if a war ever

according to my mother if a war ever

according to my mother if a war ever broke out people would still always need

broke out people would still always need

broke out people would still always need their hair cut so I would always have a

their hair cut so I would always have a

their hair cut so I would always have a job than to just in case so it was

job than to just in case so it was

job than to just in case so it was decided that to put myself through

decided that to put myself through

decided that to put myself through school I would work in my mother’s

school I would work in my mother’s

school I would work in my mother’s barber shop with my grandfather and my

barber shop with my grandfather and my

barber shop with my grandfather and my older sister Sharon now I love my family

older sister Sharon now I love my family

older sister Sharon now I love my family dearly but the truth is I hated it

dearly but the truth is I hated it

dearly but the truth is I hated it see there’s a reason I’m not in this

see there’s a reason I’m not in this

see there’s a reason I’m not in this picture smiling with the three of them I

picture smiling with the three of them I

picture smiling with the three of them I had no interest in hair the particular

had no interest in hair the particular

had no interest in hair the particular angle that you need to hold it in and

angle that you need to hold it in and

angle that you need to hold it in and cut it out in order to create a

cut it out in order to create a

cut it out in order to create a particular shape so needless to say it

particular shape so needless to say it

particular shape so needless to say it was not a good barber and not near

was not a good barber and not near

was not a good barber and not near nowhere near the master that these three

nowhere near the master that these three

nowhere near the master that these three were now because I didn’t want to be a

were now because I didn’t want to be a

were now because I didn’t want to be a barber I had no interest or desire to

barber I had no interest or desire to

barber I had no interest or desire to master the skills I became increasingly

master the skills I became increasingly

master the skills I became increasingly focused on the men who came into my

focused on the men who came into my

focused on the men who came into my mother’s barber shop and sat in my chair

mother’s barber shop and sat in my chair

mother’s barber shop and sat in my chair I mean what could I offer them aside

I mean what could I offer them aside

I mean what could I offer them aside from a great haircut that would make

from a great haircut that would make

from a great haircut that would make them want to come back to me and what

them want to come back to me and what

them want to come back to me and what would make them tell their friends and

would make them tell their friends and

would make them tell their friends and family about me and what would make them

family about me and what would make them

family about me and what would make them loyal to me their barber now these are

loyal to me their barber now these are

loyal to me their barber now these are customer service questions that I was

customer service questions that I was

customer service questions that I was asking myself but they’re also really

asking myself but they’re also really

asking myself but they’re also really critically important leadership

critically important leadership

critically important leadership questions see if you hold a leadership

questions see if you hold a leadership

questions see if you hold a leadership position why should the highly talented

position why should the highly talented

position why should the highly talented men and women who report to you today

men and women who report to you today

men and women who report to you today continue to report to tomorrow

continue to report to tomorrow

continue to report to tomorrow and why should they authorize you and

and why should they authorize you and

and why should they authorize you and your leadership and give you their

your leadership and give you their

your leadership and give you their discretionary effort and what would make

discretionary effort and what would make

discretionary effort and what would make them loyal to you their leader now at my

them loyal to you their leader now at my

them loyal to you their leader now at my mother’s barber shop I had about half an

mother’s barber shop I had about half an

mother’s barber shop I had about half an hour with each client so half an hour of

hour with each client so half an hour of

hour with each client so half an hour of one-on-one exclusive time and since

one-on-one exclusive time and since

one-on-one exclusive time and since haircut quality was not going to be my

haircut quality was not going to be my

haircut quality was not going to be my forte

forte

forte I began time to see if I could make the

I began time to see if I could make the

I began time to see if I could make the time the client spent with me some of

time the client spent with me some of

time the client spent with me some of the best parts of their day and so back

the best parts of their day and so back

the best parts of their day and so back then I reasoned well I could be the

then I reasoned well I could be the

then I reasoned well I could be the barber with whom people really love to

barber with whom people really love to

barber with whom people really love to talk the one who just generally saw them

talk the one who just generally saw them

talk the one who just generally saw them and listen to them and cared about them

and listen to them and cared about them

and listen to them and cared about them as people now many of the men who came

as people now many of the men who came

as people now many of the men who came into my mother’s shop were highly

into my mother’s shop were highly

into my mother’s shop were highly respected professionals who worked

respected professionals who worked

respected professionals who worked downtown

downtown

downtown however originally I didn’t know who any

however originally I didn’t know who any

however originally I didn’t know who any of them were what any of them did and so

of them were what any of them did and so

of them were what any of them did and so I simply treated each the same each was

I simply treated each the same each was

I simply treated each the same each was a person a fellow human being who I

a person a fellow human being who I

a person a fellow human being who I started to recognize was tired from the

started to recognize was tired from the

started to recognize was tired from the many pressures and demands he felt

many pressures and demands he felt

many pressures and demands he felt placed upon him and I watched as many

placed upon him and I watched as many

placed upon him and I watched as many were desperately trying to balance their

were desperately trying to balance their

were desperately trying to balance their personal professional lives so the time

personal professional lives so the time

personal professional lives so the time they had with me I realized was likely

they had with me I realized was likely

they had with me I realized was likely the only time when they could just sit

the only time when they could just sit

the only time when they could just sit and do nothing there was a time when

and do nothing there was a time when

and do nothing there was a time when well one they actually did really need

well one they actually did really need

well one they actually did really need to sit and do nothing in that move

to sit and do nothing in that move

to sit and do nothing in that move because I was actually known to cut ears

because I was actually known to cut ears

because I was actually known to cut ears as well as hair but it was a time when

as well as hair but it was a time when

as well as hair but it was a time when they weren’t forced to play one of their

they weren’t forced to play one of their

they weren’t forced to play one of their many roles because I had no idea if the

many roles because I had no idea if the

many roles because I had no idea if the client was a Supreme Court judge or the

client was a Supreme Court judge or the

client was a Supreme Court judge or the president of a multi-million dollar

president of a multi-million dollar

president of a multi-million dollar company to me at the age of 17 they were

company to me at the age of 17 they were

company to me at the age of 17 they were just jack

just jack

just jack Sully Martin and so I spoke to each of

Sully Martin and so I spoke to each of

Sully Martin and so I spoke to each of them with honesty candor challenging

them with honesty candor challenging

them with honesty candor challenging them bantering with them and through the

them bantering with them and through the

them bantering with them and through the process creating outstanding

process creating outstanding

process creating outstanding relationships

relationships

relationships I remember one client really well and

I remember one client really well and

I remember one client really well and I’ll call him al when al first came in

I’ll call him al when al first came in

I’ll call him al when al first came in he said please don’t trim anything off

he said please don’t trim anything off

he said please don’t trim anything off the top I looked at al I said al you you

the top I looked at al I said al you you

the top I looked at al I said al you you don’t have a top it’s it’s called a

don’t have a top it’s it’s called a

don’t have a top it’s it’s called a comb-over do you want me not to trim the

comb-over do you want me not to trim the

comb-over do you want me not to trim the side and he’d laugh and I’d laugh and

side and he’d laugh and I’d laugh and

side and he’d laugh and I’d laugh and he’d say yeah nothing off the side now

he’d say yeah nothing off the side now

he’d say yeah nothing off the side now years later I would learn that ours

years later I would learn that ours

years later I would learn that ours really high up in our judicial system

really high up in our judicial system

really high up in our judicial system and so when he next came into

and so when he next came into

and so when he next came into shop I said only oh you’re kind of a

shop I said only oh you’re kind of a

shop I said only oh you’re kind of a really big deal and he’d say I know and

really big deal and he’d say I know and

really big deal and he’d say I know and I’d say still nothing off the side and

I’d say still nothing off the side and

I’d say still nothing off the side and he’d say yeah nothing off the side and

he’d say yeah nothing off the side and

he’d say yeah nothing off the side and what happened was my clients were no

what happened was my clients were no

what happened was my clients were no longer just clients they became friends

longer just clients they became friends

longer just clients they became friends I believe we were simply two people I

I believe we were simply two people I

I believe we were simply two people I didn’t respect for one another and

didn’t respect for one another and

didn’t respect for one another and here’s what I learned more than anything

here’s what I learned more than anything

here’s what I learned more than anything else what we all want is for other

else what we all want is for other

else what we all want is for other people to generally see us and care

people to generally see us and care

people to generally see us and care about us to tell us the truth to

about us to tell us the truth to

about us to tell us the truth to challenge us and to stop seeing this as

challenge us and to stop seeing this as

challenge us and to stop seeing this as our predetermined roles whether it be

our predetermined roles whether it be

our predetermined roles whether it be CEO or barber and to start seeing us as

CEO or barber and to start seeing us as

CEO or barber and to start seeing us as people with the potential for greater

people with the potential for greater

people with the potential for greater human connection and greater

human connection and greater

human connection and greater accomplishment and achievement

accomplishment and achievement

accomplishment and achievement regardless of what we may or may not

regardless of what we may or may not

regardless of what we may or may not have accomplished in our life thus far

have accomplished in our life thus far

have accomplished in our life thus far and the key word here is care when we

and the key word here is care when we

and the key word here is care when we believe another person generally cares

believe another person generally cares

believe another person generally cares about us and our ultimate success and

about us and our ultimate success and

about us and our ultimate success and fulfillment we will grant that person

fulfillment we will grant that person

fulfillment we will grant that person concessions we won’t grant others see I

concessions we won’t grant others see I

concessions we won’t grant others see I was probably the worst barber and my

was probably the worst barber and my

was probably the worst barber and my mother’s shop actually and quite certain

mother’s shop actually and quite certain

mother’s shop actually and quite certain I was but I soon attracted my own

I was but I soon attracted my own

I was but I soon attracted my own following

following

following I mean clients would come in and wait

I mean clients would come in and wait

I mean clients would come in and wait hours for me or come back another day if

hours for me or come back another day if

hours for me or come back another day if I was too busy and at Christmas time

I was too busy and at Christmas time

I was too busy and at Christmas time they brought me gifts some even left me

they brought me gifts some even left me

they brought me gifts some even left me hundred dollar tips why why would they

hundred dollar tips why why would they

hundred dollar tips why why would they do this because these men knew that I

do this because these men knew that I

do this because these men knew that I loved them they knew that I cared about

loved them they knew that I cared about

loved them they knew that I cared about them and because of that I would have a

them and because of that I would have a

them and because of that I would have a conversation that needed to be had I

conversation that needed to be had I

conversation that needed to be had I wasn’t easily impressed with their

wasn’t easily impressed with their

wasn’t easily impressed with their positions of power their perceived

positions of power their perceived

positions of power their perceived wealth I would challenge them banter

wealth I would challenge them banter

wealth I would challenge them banter with them require that they live up to

with them require that they live up to

with them require that they live up to their own highest vision and values for

their own highest vision and values for

their own highest vision and values for their life and through the process make

their life and through the process make

their life and through the process make some of the time they spent with me some

some of the time they spent with me some

some of the time they spent with me some of the best parts of their day and the

of the best parts of their day and the

of the best parts of their day and the payback for me was awesome I began to

payback for me was awesome I began to

payback for me was awesome I began to love my work I mean my days became

love my work I mean my days became

love my work I mean my days became filled with the most incredible men who

filled with the most incredible men who

filled with the most incredible men who shared with me their successes their

shared with me their successes their

shared with me their successes their failures their passions their

failures their passions their

failures their passions their frustrations their awesome humor and

frustrations their awesome humor and

frustrations their awesome humor and their credible sadness and grief as I

their credible sadness and grief as I

their credible sadness and grief as I watch them buried loved ones over the

watch them buried loved ones over the

watch them buried loved ones over the years but we shared life together once a

years but we shared life together once a

years but we shared life together once a month when they came to visit and isn’t

month when they came to visit and isn’t

month when they came to visit and isn’t that what we’re all here doing anyways

that what we’re all here doing anyways

that what we’re all here doing anyways you where is it that we think we’re

you where is it that we think we’re

you where is it that we think we’re going see not one of us gets out of this

going see not one of us gets out of this

going see not one of us gets out of this human experience alive and so perhaps

human experience alive and so perhaps

human experience alive and so perhaps we’re here as ROM das has said to simply

we’re here as ROM das has said to simply

we’re here as ROM das has said to simply help walk each other home see what is

help walk each other home see what is

help walk each other home see what is leadership if not the ability to work

leadership if not the ability to work

leadership if not the ability to work extraordinary and through other people

extraordinary and through other people

extraordinary and through other people regardless of who reports to whom and as

regardless of who reports to whom and as

regardless of who reports to whom and as such our main tacit then is to treat

such our main tacit then is to treat

such our main tacit then is to treat other people in such a way that they

other people in such a way that they

other people in such a way that they want to bring all their unique gifts

want to bring all their unique gifts

want to bring all their unique gifts talents the discretionary effort forward

talents the discretionary effort forward

talents the discretionary effort forward to achieve a goal the collective goal of

to achieve a goal the collective goal of

to achieve a goal the collective goal of the business and so it is the each of us

the business and so it is the each of us

the business and so it is the each of us must master the art of effectively

must master the art of effectively

must master the art of effectively interacting with other people

interacting with other people

interacting with other people in order to get anything done this above

in order to get anything done this above

in order to get anything done this above all else I believe is the real

all else I believe is the real

all else I believe is the real leadership challenge over the last 16

leadership challenge over the last 16

leadership challenge over the last 16 years I’ve had the incredible good

years I’ve had the incredible good

years I’ve had the incredible good fortune to coach thousands of senior

fortune to coach thousands of senior

fortune to coach thousands of senior level leaders in some of the world’s

level leaders in some of the world’s

level leaders in some of the world’s best companies and I know that the time

best companies and I know that the time

best companies and I know that the time I spent working my mother’s barbershop

I spent working my mother’s barbershop

I spent working my mother’s barbershop taught me more about how to do that well

taught me more about how to do that well

taught me more about how to do that well than perhaps all 10 years of my

than perhaps all 10 years of my

than perhaps all 10 years of my post-secondary formal education what I

post-secondary formal education what I

post-secondary formal education what I know is that every job on our path is

know is that every job on our path is

know is that every job on our path is important because each one teaches us

important because each one teaches us

important because each one teaches us more about people and more effectively

more about people and more effectively

more about people and more effectively connect engage and build trusts and

connect engage and build trusts and

connect engage and build trusts and these are all things necessary because

these are all things necessary because

these are all things necessary because we can do nothing significant alone I

we can do nothing significant alone I

we can do nothing significant alone I see so many people today eager to get

see so many people today eager to get

see so many people today eager to get somewhere and become someone but then I

somewhere and become someone but then I

somewhere and become someone but then I watch them and I watched myself included

watch them and I watched myself included

watch them and I watched myself included rushed past the only leadership moment

rushed past the only leadership moment

rushed past the only leadership moment that ever exists which is this moment

that ever exists which is this moment

that ever exists which is this moment right here was the person in the

right here was the person in the

right here was the person in the situation right in front of us and I

situation right in front of us and I

situation right in front of us and I think one of the reasons we do this is

think one of the reasons we do this is

think one of the reasons we do this is perhaps were waiting on what we deemed

perhaps were waiting on what we deemed

perhaps were waiting on what we deemed to be a more important person to arrive

to be a more important person to arrive

to be a more important person to arrive or for the moment of leadership to feel

or for the moment of leadership to feel

or for the moment of leadership to feel more glamorous than it actually ever

more glamorous than it actually ever

more glamorous than it actually ever does feel but the moment of leadership

does feel but the moment of leadership

does feel but the moment of leadership is always this moment right here with

is always this moment right here with

is always this moment right here with the person situation right in front of

the person situation right in front of

the person situation right in front of us because how we do anything is how we

us because how we do anything is how we

us because how we do anything is how we will do everything

will do everything

will do everything several years ago I was brought in to

several years ago I was brought in to

several years ago I was brought in to work with a number of senior biotech

work with a number of senior biotech

work with a number of senior biotech leaders in San Francisco and on the

leaders in San Francisco and on the

leaders in San Francisco and on the morning the work was to begin I was

morning the work was to begin I was

morning the work was to begin I was waiting in the designated

waiting in the designated

waiting in the designated office where each leader was gonna meet

office where each leader was gonna meet

office where each leader was gonna meet with me for their one-on-one coaching

with me for their one-on-one coaching

with me for their one-on-one coaching session that particular morning my first

session that particular morning my first

session that particular morning my first client arrived late came in rather

client arrived late came in rather

client arrived late came in rather abruptly stood over me and said look I

abruptly stood over me and said look I

abruptly stood over me and said look I don’t know how much my company’s paying

don’t know how much my company’s paying

don’t know how much my company’s paying you but you’re 45 minutes and this

you but you’re 45 minutes and this

you but you’re 45 minutes and this better be good

better be good

better be good I stood up say good morning my name is

I stood up say good morning my name is

I stood up say good morning my name is Suzanne that’s um it’s that tended to

Suzanne that’s um it’s that tended to

Suzanne that’s um it’s that tended to see a way to introduce yourself to

see a way to introduce yourself to

see a way to introduce yourself to someone come on in sit down let’s talk

someone come on in sit down let’s talk

someone come on in sit down let’s talk and so we did we talked a little bit

and so we did we talked a little bit

and so we did we talked a little bit about what had occurred for him earlier

about what had occurred for him earlier

about what had occurred for him earlier that morning that led to his current

that morning that led to his current

that morning that led to his current emotional state and I asked him if he

emotional state and I asked him if he

emotional state and I asked him if he approached other individuals in a

approached other individuals in a

approached other individuals in a similar fashion to how he had approached

similar fashion to how he had approached

similar fashion to how he had approached me that morning and he said they did

me that morning and he said they did

me that morning and he said they did with some groups of people but not with

with some groups of people but not with

with some groups of people but not with others I shared a little bit about the

others I shared a little bit about the

others I shared a little bit about the impact his behavior had on me and how I

impact his behavior had on me and how I

impact his behavior had on me and how I thought that was relevant for his

thought that was relevant for his

thought that was relevant for his greatest effectiveness and success and

greatest effectiveness and success and

greatest effectiveness and success and then we discussed alternative ways he

then we discussed alternative ways he

then we discussed alternative ways he might have handled himself that

might have handled himself that

might have handled himself that particular morning after about an hour

particular morning after about an hour

particular morning after about an hour we stood up shook hands said goodbye

we stood up shook hands said goodbye

we stood up shook hands said goodbye the next day I received a very

the next day I received a very

the next day I received a very thoughtful email from him to say this

thoughtful email from him to say this

thoughtful email from him to say this thank you for seeing me and for the

thank you for seeing me and for the

thank you for seeing me and for the insight into my behavior few have ever

insight into my behavior few have ever

insight into my behavior few have ever called me out on it I’ll be taking some

called me out on it I’ll be taking some

called me out on it I’ll be taking some of your advice but here’s the thing I

of your advice but here’s the thing I

of your advice but here’s the thing I never gave him any advice I simply share

never gave him any advice I simply share

never gave him any advice I simply share the impact his behavior had on me and

the impact his behavior had on me and

the impact his behavior had on me and asked him if he thought it was effective

asked him if he thought it was effective

asked him if he thought it was effective so the advice he was referring to was

so the advice he was referring to was

so the advice he was referring to was his own advice to himself see we all

his own advice to himself see we all

his own advice to himself see we all know we can be better and higher

know we can be better and higher

know we can be better and higher versions of ourselves but I don’t know a

versions of ourselves but I don’t know a

versions of ourselves but I don’t know a single human being who can live that

single human being who can live that

single human being who can live that consistently perfectly every day I don’t

consistently perfectly every day I don’t

consistently perfectly every day I don’t know if you’ve noticed but it’s really

know if you’ve noticed but it’s really

know if you’ve noticed but it’s really hard to be human and it’s hard to be a

hard to be human and it’s hard to be a

hard to be human and it’s hard to be a good human and perhaps even more

good human and perhaps even more

good human and perhaps even more challenging is to be an exceptional

challenging is to be an exceptional

challenging is to be an exceptional senior level leader in our world today I

senior level leader in our world today I

senior level leader in our world today I mean we are living through an

mean we are living through an

mean we are living through an unprecedented time of technological

unprecedented time of technological

unprecedented time of technological advancement globalization and the amount

advancement globalization and the amount

advancement globalization and the amount of information that comes in each of us

of information that comes in each of us

of information that comes in each of us is absolutely relentless so perhaps were

is absolutely relentless so perhaps were

is absolutely relentless so perhaps were meant to be more kind

meant to be more kind

meant to be more kind passionate to our fellow human travelers

passionate to our fellow human travelers

passionate to our fellow human travelers so why do you your next interaction is

so why do you your next interaction is

so why do you your next interaction is the moment of leadership the only

the moment of leadership the only

the moment of leadership the only leadership moment that ever exists and

leadership moment that ever exists and

leadership moment that ever exists and what if the job you have right now is

what if the job you have right now is

what if the job you have right now is the very best place for you to learn

the very best place for you to learn

the very best place for you to learn more about people and therefore business

more about people and therefore business

more about people and therefore business and what if each of us as we interacted

and what if each of us as we interacted

and what if each of us as we interacted with other people in the moment that we

with other people in the moment that we

with other people in the moment that we interacted with them just generally

interacted with them just generally

interacted with them just generally cared about them and their ultimate

cared about them and their ultimate

cared about them and their ultimate success I wonder what would be possible

success I wonder what would be possible

success I wonder what would be possible now over the last 13 years the

now over the last 13 years the

now over the last 13 years the leadership circle organization has

leadership circle organization has

leadership circle organization has tracked the effectiveness of more than

tracked the effectiveness of more than

tracked the effectiveness of more than 60,000 c-suite and senior level leaders

60,000 c-suite and senior level leaders

60,000 c-suite and senior level leaders in more than 10,000 organizations and in

in more than 10,000 organizations and in

in more than 10,000 organizations and in 171 countries what they have found is

171 countries what they have found is

171 countries what they have found is those leaders who lead with integrity

those leaders who lead with integrity

those leaders who lead with integrity was courageous authenticity was a caring

was courageous authenticity was a caring

was courageous authenticity was a caring connection to other people and a concern

connection to other people and a concern

connection to other people and a concern for their community outperform in a

for their community outperform in a

for their community outperform in a concrete business sense those leaders

concrete business sense those leaders

concrete business sense those leaders who do not now when I discovered this

who do not now when I discovered this

who do not now when I discovered this body of research I was personally over

body of research I was personally over

body of research I was personally over the moon because I’ve always wanted to

the moon because I’ve always wanted to

the moon because I’ve always wanted to believe that doing the right thing and

believe that doing the right thing and

believe that doing the right thing and doing right by people matters and now

doing right by people matters and now

doing right by people matters and now there’s research to prove that it does

there’s research to prove that it does

there’s research to prove that it does that love wins but only always so just

that love wins but only always so just

that love wins but only always so just in case leadership really is nothing

in case leadership really is nothing

in case leadership really is nothing other than the ability to work extremely

other than the ability to work extremely

other than the ability to work extremely well with and through other people the

well with and through other people the

well with and through other people the people in your life right now in just in

people in your life right now in just in

people in your life right now in just in case what you do really matters that you

case what you do really matters that you

case what you do really matters that you are that powerful but the words you say

are that powerful but the words you say

are that powerful but the words you say the thoughts you think the actions you

the thoughts you think the actions you

the thoughts you think the actions you take they have the power to make or

take they have the power to make or

take they have the power to make or break another person’s day lead with

break another person’s day lead with

break another person’s day lead with kindness compassion and love and from

kindness compassion and love and from

kindness compassion and love and from that may you sense the incredible power

that may you sense the incredible power

that may you sense the incredible power that you have to set the tone of every

that you have to set the tone of every

that you have to set the tone of every relationship you’re a part of and from

relationship you’re a part of and from

relationship you’re a part of and from that have the greatest potential to

that have the greatest potential to

that have the greatest potential to create the kind of world we all want to

create the kind of world we all want to

create the kind of world we all want to live in lead with love as if it was a

live in lead with love as if it was a

live in lead with love as if it was a concrete business imperative and your

concrete business imperative and your

concrete business imperative and your greatest professional competitive

greatest professional competitive

greatest professional competitive advantage just in case it is thank you

advantage just in case it is thank you

advantage just in case it is thank you you

”

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