hello how are you good to who does not
they like that they have it well so that they do not
like when we get to our house
our mom with the greatest love in the world
come tell you is the sancocho ready and
that they serve you so warm in front
and you feel it takes wine truth that no
he likes that when all of them at a
restaurant suddenly the end and if not
causes you a coffee and rich that
offer a coffee
we all like to be served well
true that it is with the greatest kindness
of the world
in fact there are places where one
come back, food may not be very
good or even that the place to which
you were not very good but what a great
as they attended nothing else I would go back because
I really liked how they treated me
there is a thank you
there is a statistic where it says that 70
percent of people would not go back to
hire a service if they are wrong
catered
Now we in Venezuela have a
spectacular country
we all know truly better much better
but our country of the world
touristically speaking now
We are definitely a very country
special
Now imagine if people besides
that we are a very special country with
incredible characters 70% of the
people we like to serve and they are more
rational to it
how many people did not come here
uncle the population of venezuela are less
of 1% of the world’s population are very
little ones are tiny but we are one
of the countries with the largest territory not
explored touristy
we have incredible potential
us when we form turkey today
Venezuela
we see this potential that nothing else
based on the tourism area
We gave wow it’s time to create
a space of more massive impact in the
communities to pay attention to
perfect client and thus be able to be a
exceptional change for them that for
your own community
that attention is good for them ‘in
‘and there are discounts that are going to
take two stories that changed me
life and one of them is pacheco
pacheco was a custodian of the plaza
bolivar de caracas
we always carry groups from everywhere
of the world for years and always pacheco
I was there near the groups and always
shouted the typical cry that sins from there to
all the time or the pacheco like this
typical name pacheco plus pacheco
koke very used for the Venezuelan
and I pacheco with con with that joy
who always greeted us once
I used to and caracas we are walking
and I was with this group from germany
them speaking English is telling
the whole history of venezuela because
much of the history of venezuela is
preserved in Caracas is talking about
good the bolivar square as it had
expanded that was the curious thing about the
statue and in that
pacheco guides eva hache how he was and
he approaches to see the first ones that pacheco
Not everyone is approaching with the expectation of
guides as are visitors
as pau that happened and pacheco is approaching
to approach him and followed where we
visit
I ‘m from Germany, they do not even call and
kike sisi from germany pacheco pacheco
grab the right hand pulls out of his
back pocket a notebook to put
spicy a little dusty is not
now the notebook and says three phrases the
Three phrases said in German said good
days and welcome we are at your service
in German
I of those three sentences around me
seduced and eat utem you have to think
that was one night we raise the gun in
hand I have no idea and pacheco
researched to be able to have the
opportunity that they went through
Germans with their guide and being able to be the
First, do it on Monday, but from what
Well, if nobody does, it’s not going to do
not the one who will not be the first to do it
I came across pacheco and pacheco agreement
I had written in Italian in French in
English and in German obviously the same
three sentences was waiting for this
opportunity to create the difference
obviously the tour ended and I’m
100% sure we call Germany these
Germans to ask what you have left
tour
I’m sure it was the pacheco story
not all the whole story that I milk
on the Bolivar Square of Caracas
he made the difference pacheco is the
typical Venezuelan that we have
center where the one who wants to mark the
difference
the entrepreneur who undertakes only
of times from his self to say it
so the same I have to do the
difference
with me and with others and is also
with the story of ramón ramón in a
genre that of the white lines is a
horse
nowadays he has boots but he always
he was with his espadrilles here back
five years ago when we met him
Carrillo had some espadrilles here
back in the pocket and I never used
he was always barefoot and when
we arrived ramón with a smile of ear
to ear are not welcome as it is so
good here in hurry on the plain of
Venezuela
the type but spectacular as he spoke
from his land
you could tell he loved every inch of
his herd showed us the plain not
show them trees and plants the
birds in the animals galicia ramón but
which has a tourist potential
amazing and you know that the plain the
part where the plains was born from the street
to you know that we are the sixth
country with the greatest diversity of birds
you know that we have the
anaconda which is the largest snake
longest in the world and you have it here and
we really have either ramón churches or
those data and it inflated the heart
saying like that like now
Now he named this land but
Now that I’m special then ramón
he said look let’s take said let’s go to
promote stop and the Serbian we told him
well let’s make a modification
here we are going to put the garbage bag behind
The little house
let’s put a nicer pot
let’s create on this path we’re going to
put a matica to make it more beautiful
let’s put the horses to work
once they go to this side the
horse stable that they go towards the other side
ramón let’s tell everyone that
greeted with good morning so that only one
smile from ear to ear league good
days visitor good day so-and-so
at night I say good instead of pulling
once a visitor dances joropo
asking for permission is good and
They are doing not normally done
grace I dance group danced very well
group
thanks to ramón di is another way to
to serve
they are not serving in a way
in which he leaves us something that contributes the
service only as when our
moms give us the food in front of
our table
the service as long as someone gives you
leave something to my rhythm left me a
simple humility is incredible
spectacular but above all he left me
also how are we the
Venezuelan ramón opened
no change was opened to the
availability to say I want to learn
I want to show my land as it should be
too simple to show something that to
one likes above all is very simple
show something that you already know but that
He loves but who loves him is leaving him
it went everywhere
today ramón receives hundreds of
tourists
hundreds of tourists and bouquets was very
smart because ramón when opening to
This possibility
create a spectacular economic environment
for all your community
now I create a
economic circle within their hamlet
the money I work besides generating
job
He educated his people and we
our side we also committed
educate the visitor
I understood thanks to pacheco and ramón
that the tourist is not tourist the tourist
the tourist and visitor and the client does not
is a client of friends because
when one goes to a place or one receives
some people that what they want best
that they see the most beautiful that one has
to give truth I receive a friend to me
house and that’s just can ask
any friend who is around here and is
take tell me what I serve tell me when is it
that I do not have I do not have it but but I see
how I do it to give you fight is that ss
specialty that one has with their beings
loved ones but also to have with
the other people and that’s what we try
apply us with I am your day
ramos did it now and this is
fundamental as we do in venezuela
as we do in venezuela in a moment
of crisis as we do in Venezuela
when you do not get jeltzale not the
truth is that we have a lot of field
very much and we started with
analyze what the needs are
of our our client in this case
what are the needs of our
visitor likes the fruit likes the
mountain likes the beach when it comes
in what time he knows so much the place
who will know that mosquitoes
knows that it is very hot or the
Lord of my family and if I was not going to travel
with his family
it’s time to know all these
needs of the moment for us
break paradigms because we
we can break paradigms with few
details we can be exceptional with
few details
I always give the example of a man who
it’s called uam juan wanted to leave the great
savannah and that although it came to the great
savanna and juan had to go to the great
bed sheet
but only
he did not have to travel with his kids and
gasol do not move an infinity of a
suffered but warrior there are syphrinos
warrior in a warrior settlement
he liked grilling but he
like to sleep as well as he liked
grill sleep as it is agricultural
mosquitoes do not like the heat he likes
eat things and the when when when
has heat does not like to travel by car
and he does not know he has to grab eight
Ordaz port road hours up
santa elena de uairén that the city
remains in the great savannah that he knows best
the big good savannah does not know that there is
like a mountain and what the most or
least he heard them in a movie of
disney pixar and op
but well, they do not know much beyond
it’s a plain and that make it perfect
for healthy I have everything here I already have
all here how can I create a service
optional he sent him a list I tell him
indispensable nothing else can carry
pants and long sleeve cap boy
scouts and you have to take it to us
we call liters of voice when we get
but if we do not invent to 1 and of
sorry and we take a truck
totally comfortable we went through the great
savannah we make the grill in
your tent we have a fan quitero
mattress of this size sifrino him
like to sleep well
there he is sleeping well we did that
prepare the grill so he knew that
but it has to be has to ride the
grill the return to Caracas return
to caracas saying I have to
transmit master to juan did not sting him or a
just mosquito Juan every time you get off
of the truck had a fruit plate
cold on a table under a sun canopy
breaks paradigms everything he thought
what could happen to him what was good
he also had papers but everything he
he thought that maybe it could happen to him
happened to Juan was the letter of
presentation of the plan of the great savanna
for the rest of his family and for all
Juan friends never in life imagined
that he was going to learn so much from the emptiness
Guyanese never imagined that 150 hp already
that exist in the world 100 has them
Venezuela you could see 7
we broke paradigms and this is something that
we have both broken ourselves
paradigms not because we gave a service
so little time that we have a country that
lends itself to be able to break paradigms
we are a European country all paradigms
the days but why are we special and
that we have to know all
the Venezuelan is special we are the jewel
they are a jewel they are a jewel that is that
we are a droplet of gold are minus 1 by
percent of the world population and look
all the noise we do give us account
there is one there is a reflection that I
I always want to get what the Globa
What is it
pacheco ramón and my own testimony
I take a lot of pacheco in him
cleanse the impetus to create something different
not of how I told them that about not
stay in yes they did not they do not
I do it, it’s not that I want to be the
first of hill in creating that difference
and be very humble when it comes to doing it
he is also not open to learning but
It was also a very smart decision
ramón because Ramón also like
pacheco said I will be the first to
do it but also because it’s going to bring
a benefit to my population will bring
a benefit to the rest but also
pacheco that is being criticized but
pacheco said look, I’m being the
custodian of the Bolivar Square of Caracas
every day I am seeing this
small group spend all the time and I think
I that something different
I do not want to do something different and he
he did he did something different because
because he said I need between is a
Self – help say what I have to do
something different and he did it through the
service
he did it through the service
then as I say called patricia
tintori had presented to tourism
like venezuela and the best way that I
I can give to my country
something that I know is giving him the
service to other people through
of tourism
every day of my life I am 100%
sure that each one of us in
our own field we can serve
the other capable person
there are moments that we get up
we say that I do not want to be a
coffee and that happens to be called achieves or not
He left last night and well the best for him
next day but it is a decision is
one smart decision to serve the other
think I’ve seen how the service
will serve the other without expecting anything to
change has united sides has united people
with different ways of thinking I
I have friends friends and called them friends
who think differently from me I’ve seen
with my own eyes people who never in
life has served someone and how the
humanly transformed that nowadays
they work in social work because it is
good self help said gandhi but finally
and the end is like that
it’s something very simple I think it depends
get rid of our own game
to understand that we in serving
another person
we are not serving ourselves and
that at the same time we are creating a
totally different environment
and that’s when we can generate the
change I think that some exercise to
just like me that tomorrow or
even now when we go out
here we are going to serve for something
let’s serve the one next to us
let’s get up and in your house to
tell mom you know that I will serve you
the coffee today we’re going we’re going to create that
service difference slas little more
difficult
We will serve without distinction if they are
in their work and they have someone who does not
think like you or even if
they have
holguin that I do not know to me does not fit me very
well the silver but good there is a skinny
that we will not see if I bring you a
then cake so that they get a little fat
but I ‘m going to make a cake or not
matter without distinction but they serve
because they are really going to generate the change
I love this phrase that is from the mother
Teresa of the Holy Mother Teresa
Calcutta I had mentioned there
which says that the fruit of love is the
service and the fruit of service in the
peace
that’s why I do not lose hope in
this country and I do not lose it because if I and
I call that then it guides all the
people who are talking here is
one of you in your own jobs
generate peace they generate the service in their
expertise will achieve
so it’s up to you depends on you
it depends on you depends on me so
let’s start now and I’m sure here
we are all going ahead and venezuela
will generate peace because from here what
let’s achieve
Thank you
ace
”
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