the middle it exists in every organization large or small public or
organization large or small public or
organization large or small public or private for-profit or nonprofit
private for-profit or nonprofit
private for-profit or nonprofit it’s where the work gets done it’s the
it’s where the work gets done it’s the
it’s where the work gets done it’s the 80 in your 8020 the middle doesn’t
80 in your 8020 the middle doesn’t
80 in your 8020 the middle doesn’t include those folks that are brand-new
include those folks that are brand-new
include those folks that are brand-new to the work world nor does it include
to the work world nor does it include
to the work world nor does it include the CEO or whatever title is included by
the CEO or whatever title is included by
the CEO or whatever title is included by that singular position at the top of the
that singular position at the top of the
that singular position at the top of the organization years ago I was in a
organization years ago I was in a
organization years ago I was in a bookstore and I looked down the aisle
bookstore and I looked down the aisle
bookstore and I looked down the aisle and I found all these books to help
and I found all these books to help
and I found all these books to help people get started in their careers I
people get started in their careers I
people get started in their careers I looked in another section and I found
looked in another section and I found
looked in another section and I found all these books about one job the CEO
all these books about one job the CEO
all these books about one job the CEO and I thought what about the rest of us
and I thought what about the rest of us
and I thought what about the rest of us see the middle is the rest of us it’s
see the middle is the rest of us it’s
see the middle is the rest of us it’s folks like you and I that have been
folks like you and I that have been
folks like you and I that have been around long enough to have won and lost
around long enough to have won and lost
around long enough to have won and lost to have experienced victory and endured
to have experienced victory and endured
to have experienced victory and endured defeat but those of us that are new
defeat but those of us that are new
defeat but those of us that are new enough to still have robust hopes dreams
enough to still have robust hopes dreams
enough to still have robust hopes dreams and aspirations see the middle pays
and aspirations see the middle pays
and aspirations see the middle pays attention the middle sees and hears more
attention the middle sees and hears more
attention the middle sees and hears more than one might think it thinks more than
than one might think it thinks more than
than one might think it thinks more than one might admit and it’s capable of more
one might admit and it’s capable of more
one might admit and it’s capable of more than we can possibly imagine the middle
than we can possibly imagine the middle
than we can possibly imagine the middle is as diverse as the world it includes
is as diverse as the world it includes
is as diverse as the world it includes people from every walk of life every
people from every walk of life every
people from every walk of life every race creed color gender orientation
race creed color gender orientation
race creed color gender orientation background career field or any other
background career field or any other
background career field or any other dimension you can imagine there are
dimension you can imagine there are
dimension you can imagine there are folks in the middle that are incredibly
folks in the middle that are incredibly
folks in the middle that are incredibly confident there are others that are more
confident there are others that are more
confident there are others that are more notably competent there are folks that
notably competent there are folks that
notably competent there are folks that are capable and others that can barely
are capable and others that can barely
are capable and others that can barely get by
get by
get by there are folks in the middle that
there are folks in the middle that
there are folks in the middle that behave well and there’s some that don’t
there are specialists in the middle
there are specialists in the middle those folks that know a lot about a
those folks that know a lot about a
those folks that know a lot about a little there are generalists in the
little there are generalists in the
little there are generalists in the middle those folks that know a little
middle those folks that know a little
middle those folks that know a little bit about a lot there are a little
bit about a lot there are a little
bit about a lot there are a little special few that truly do know a lot
special few that truly do know a lot
special few that truly do know a lot about a lot and I’m guessing we’ve all
about a lot and I’m guessing we’ve all
about a lot and I’m guessing we’ve all met folks that really don’t know much
met folks that really don’t know much
met folks that really don’t know much about anything see the metal is
about anything see the metal is
about anything see the metal is incredibly diverse it’s a rich tapestry
incredibly diverse it’s a rich tapestry
incredibly diverse it’s a rich tapestry and those differences create a
and those differences create a
and those differences create a tremendous amount of potential but
tremendous amount of potential but
tremendous amount of potential but through all those differences in all
through all those differences in all
through all those differences in all that diversities all that diversity
that diversities all that diversity
that diversities all that diversity there are common hopes there are common
there are common hopes there are common
there are common hopes there are common dreams there are common thoughts and
dreams there are common thoughts and
dreams there are common thoughts and there are common themes success and
there are common themes success and
there are common themes success and balance are two themes that I’ve heard
balance are two themes that I’ve heard
balance are two themes that I’ve heard over and over and over and my over 30
over and over and over and my over 30
over and over and over and my over 30 years of dealing with folks and living
years of dealing with folks and living
years of dealing with folks and living in and working in the middle success is
in and working in the middle success is
in and working in the middle success is an interesting thing because everybody
an interesting thing because everybody
an interesting thing because everybody wants it but we all define it
wants it but we all define it
wants it but we all define it differently
differently
differently some of us define success purely in work
some of us define success purely in work
some of us define success purely in work terms others define success purely in
terms others define success purely in
terms others define success purely in terms of their family their social
terms of their family their social
terms of their family their social interest their sports teams their
interest their sports teams their
interest their sports teams their hobbies or any of any other dimensions
hobbies or any of any other dimensions
hobbies or any of any other dimensions you can imagine some folks define
you can imagine some folks define
you can imagine some folks define success by simply getting through the
success by simply getting through the
success by simply getting through the next minute the next hour or the next
next minute the next hour or the next
next minute the next hour or the next day other folks have grander more global
day other folks have grander more global
day other folks have grander more global definitions of success organizations
definitions of success organizations
definitions of success organizations also have definitions of success some of
also have definitions of success some of
also have definitions of success some of them are robust they’re well articulated
them are robust they’re well articulated
them are robust they’re well articulated and they’re very well communicated
and they’re very well communicated
and they’re very well communicated others not so much they’re less formal
others not so much they’re less formal
others not so much they’re less formal may be not communicated at all beyond
may be not communicated at all beyond
may be not communicated at all beyond the behaviors and norms that are
the behaviors and norms that are
the behaviors and norms that are expected in those organizations for
expected in those organizations for
expected in those organizations for people and organizations to achieve
people and organizations to achieve
people and organizations to achieve their true potential and get to success
their true potential and get to success
their true potential and get to success there has to be a recognition of all
there has to be a recognition of all
there has to be a recognition of all those definitions and some balancing of
those definitions and some balancing of
those definitions and some balancing of all the factors that impact them there’s
all the factors that impact them there’s
all the factors that impact them there’s a scientific theorem that says systems
a scientific theorem that says systems
a scientific theorem that says systems seek equilibrium that state where
seek equilibrium that state where
seek equilibrium that state where opposing forces are in balance people
opposing forces are in balance people
opposing forces are in balance people and organizations always seek balance
and organizations always seek balance
and organizations always seek balance whether it’s work-life balance the
whether it’s work-life balance the
whether it’s work-life balance the balance between short-term returned and
balance between short-term returned and
balance between short-term returned and long-term sustainability cost-benefit
long-term sustainability cost-benefit
long-term sustainability cost-benefit risk reward challenge opportunity we all
risk reward challenge opportunity we all
risk reward challenge opportunity we all seek balance so if everybody’s looking
seek balance so if everybody’s looking
seek balance so if everybody’s looking for it how do we find it years ago an
for it how do we find it years ago an
for it how do we find it years ago an aviator friend of mine talked to me
aviator friend of mine talked to me
aviator friend of mine talked to me about the forces that impact flight I’m
about the forces that impact flight I’m
about the forces that impact flight I’m not a pilot
not a pilot
not a pilot I haven’t stated a Holiday Inn Express
I haven’t stated a Holiday Inn Express
I haven’t stated a Holiday Inn Express recently but I took his word for it and
recently but I took his word for it and
recently but I took his word for it and I hope you will too the forces that
I hope you will too the forces that
I hope you will too the forces that impact flight apparently are lift and
impact flight apparently are lift and
impact flight apparently are lift and thrust and weight and drag lift and
thrust and weight and drag lift and
thrust and weight and drag lift and thrust are those positive forces that
thrust are those positive forces that
thrust are those positive forces that cause an aircraft to gain altitude and
cause an aircraft to gain altitude and
cause an aircraft to gain altitude and move forward weight and drag are the
move forward weight and drag are the
move forward weight and drag are the opposing forces that hinder altitude and
opposing forces that hinder altitude and
opposing forces that hinder altitude and hold one back from its forward progress
hold one back from its forward progress
hold one back from its forward progress I heard the model I thought wow that’s
I heard the model I thought wow that’s
I heard the model I thought wow that’s pretty cool
pretty cool
pretty cool and the more I thought about it the more
and the more I thought about it the more
and the more I thought about it the more it resonated with the message that I
it resonated with the message that I
it resonated with the message that I keep hearing from the middle we need
keep hearing from the middle we need
keep hearing from the middle we need balance there’s many factors that impact
balance there’s many factors that impact
balance there’s many factors that impact the ability to balance there’s three
the ability to balance there’s three
the ability to balance there’s three that I think are worth talking about
that I think are worth talking about
that I think are worth talking about today position priority and paying
today position priority and paying
today position priority and paying attention see folks in the middle from
attention see folks in the middle from
attention see folks in the middle from everything I’ve heard understand that
everything I’ve heard understand that
everything I’ve heard understand that organizations have positions of
organizations have positions of
organizations have positions of authority some more formal than others
folks in the middle they pay attention
folks in the middle they pay attention these seem oaks that sit in those seats
these seem oaks that sit in those seats
these seem oaks that sit in those seats behave they look to see if they’re just
behave they look to see if they’re just
behave they look to see if they’re just wearing the title and offering
wearing the title and offering
wearing the title and offering platitudes in the name of encouragement
platitudes in the name of encouragement
platitudes in the name of encouragement and when they abdicate in the name of
and when they abdicate in the name of
and when they abdicate in the name of empowerment when that happens weight and
empowerment when that happens weight and
empowerment when that happens weight and drag are introduced to the equation and
drag are introduced to the equation and
drag are introduced to the equation and it holds people and organizations back
it holds people and organizations back
it holds people and organizations back from the success potential that they all
from the success potential that they all
from the success potential that they all have and the levels of success they all
have and the levels of success they all
have and the levels of success they all seek when people in positions of
seek when people in positions of
seek when people in positions of authority however demonstrate good
authority however demonstrate good
authority however demonstrate good leadership they help people understand
leadership they help people understand
leadership they help people understand the right things to do when they’re good
the right things to do when they’re good
the right things to do when they’re good managers they help people understand and
managers they help people understand and
managers they help people understand and enable them to do those right things the
enable them to do those right things the
enable them to do those right things the right way
right way
right way amazing lift and thrust is provided to
amazing lift and thrust is provided to
amazing lift and thrust is provided to the people and the organization the
the people and the organization the
the people and the organization the second P is priority to get priority
second P is priority to get priority
second P is priority to get priority right you have to have two things
right you have to have two things
right you have to have two things clarity and consistency I imagine we’ve
clarity and consistency I imagine we’ve
clarity and consistency I imagine we’ve all been in a circumstance maybe more
all been in a circumstance maybe more
all been in a circumstance maybe more than once or we’re just not really sure
than once or we’re just not really sure
than once or we’re just not really sure what’s important it’s not clear what
what’s important it’s not clear what
what’s important it’s not clear what we’re supposed to be doing what
we’re supposed to be doing what
we’re supposed to be doing what direction we’re supposed to go in you
direction we’re supposed to go in you
direction we’re supposed to go in you know folks in the middle understand the
know folks in the middle understand the
know folks in the middle understand the difference between being busy and adding
difference between being busy and adding
difference between being busy and adding value and if whoever is wearing the
value and if whoever is wearing the
value and if whoever is wearing the title and in that position of authority
title and in that position of authority
title and in that position of authority pays attention and sees that folks
pays attention and sees that folks
pays attention and sees that folks really don’t understand the value it’s
really don’t understand the value it’s
really don’t understand the value it’s incumbent upon them to take time invest
incumbent upon them to take time invest
incumbent upon them to take time invest the time to add the clarity help folks
the time to add the clarity help folks
the time to add the clarity help folks understand where the value is so people
understand where the value is so people
understand where the value is so people can move forward and do what needs to be
can move forward and do what needs to be
can move forward and do what needs to be done
consistency is critical while ago a lady
consistency is critical while ago a lady told me about an experience she had she
told me about an experience she had she
told me about an experience she had she took a new job and she was really
took a new job and she was really
took a new job and she was really excited about it she had the opportunity
excited about it she had the opportunity
excited about it she had the opportunity to work on the project of a lifetime she
to work on the project of a lifetime she
to work on the project of a lifetime she tackled that project diligently she
tackled that project diligently she
tackled that project diligently she worked hard spent long hours she did all
worked hard spent long hours she did all
worked hard spent long hours she did all the right stuff
the right stuff
the right stuff she was just about ready to deliver that
she was just about ready to deliver that
she was just about ready to deliver that project and her boss came in and said
project and her boss came in and said
project and her boss came in and said sorry we’re not doing that anymore we’re
sorry we’re not doing that anymore we’re
sorry we’re not doing that anymore we’re gonna go do this instead she was shocked
gonna go do this instead she was shocked
gonna go do this instead she was shocked but she jumped on that other priority
but she jumped on that other priority
but she jumped on that other priority with the same fervor and not too
with the same fervor and not too
with the same fervor and not too terribly long thereafter someone said
terribly long thereafter someone said
terribly long thereafter someone said guess what we’re not doing that we’re
guess what we’re not doing that we’re
guess what we’re not doing that we’re gonna go do this instead it exhausted
gonna go do this instead it exhausted
gonna go do this instead it exhausted her she shared with me that she just
her she shared with me that she just
her she shared with me that she just felt she was playing whack-a-mole I
haven’t talked to her in a while but I
haven’t talked to her in a while but I understand she stayed with the company
understand she stayed with the company
understand she stayed with the company but what she told me is from that
but what she told me is from that
but what she told me is from that experience
experience
experience she never again gave a hundred percent
she never again gave a hundred percent
she never again gave a hundred percent to any priority because she knew she had
to any priority because she knew she had
to any priority because she knew she had to save some energy for that next thing
to save some energy for that next thing
to save some energy for that next thing that was going to surely pop up out of
that was going to surely pop up out of
that was going to surely pop up out of nowhere consistency is important to
nowhere consistency is important to
nowhere consistency is important to priorities of the three P’s here I would
priorities of the three P’s here I would
priorities of the three P’s here I would suggest that simply paying attention has
suggest that simply paying attention has
suggest that simply paying attention has the most potential positive impact and
the most potential positive impact and
the most potential positive impact and the most potential for damage the
the most potential for damage the
the most potential for damage the gentleman shared a story with me where
gentleman shared a story with me where
gentleman shared a story with me where he started a new job and he was excited
he started a new job and he was excited
he started a new job and he was excited he goes in on the first day and finds
he goes in on the first day and finds
he goes in on the first day and finds out his boss had to leave for a business
out his boss had to leave for a business
out his boss had to leave for a business trip the person that was orienting him
trip the person that was orienting him
trip the person that was orienting him onboarding him taken make sure she had
onboarding him taken make sure she had
onboarding him taken make sure she had all the paperwork done kind of took a
all the paperwork done kind of took a
all the paperwork done kind of took a haphazard approach to it didn’t really
haphazard approach to it didn’t really
haphazard approach to it didn’t really seem to care much that this gentleman
seem to care much that this gentleman
seem to care much that this gentleman was there when all the administrivia was
was there when all the administrivia was
was there when all the administrivia was concluded she walked the gentleman over
concluded she walked the gentleman over
concluded she walked the gentleman over showed him where the time clock was then
showed him where the time clock was then
showed him where the time clock was then parked him in his cube and had him
parked him in his cube and had him
parked him in his cube and had him handed him a whole bunch of papers he
handed him a whole bunch of papers he
handed him a whole bunch of papers he had been ignored he had been dismissed a
had been ignored he had been dismissed a
had been ignored he had been dismissed a day or two later the boss came back from
day or two later the boss came back from
day or two later the boss came back from his business trip and he’s excited to
his business trip and he’s excited to
his business trip and he’s excited to meet his new employee and he was shocked
meet his new employee and he was shocked
meet his new employee and he was shocked that this employee wasn’t doing
that this employee wasn’t doing
that this employee wasn’t doing cartwheels of joy to be there the person
cartwheels of joy to be there the person
cartwheels of joy to be there the person had been ignored the weight and the drag
had been ignored the weight and the drag
had been ignored the weight and the drag of that initial experience set him so
of that initial experience set him so
of that initial experience set him so far back
far back
far back that he never recovered he left the
that he never recovered he left the
that he never recovered he left the company he went on to another company
company he went on to another company
company he went on to another company that valued him that paid attention that
that valued him that paid attention that
that valued him that paid attention that listened it’s important when you’re
listened it’s important when you’re
listened it’s important when you’re paying attention to folks to understand
paying attention to folks to understand
paying attention to folks to understand where they are on the overload limit
everybody here works hard I imagine now
everybody here works hard I imagine now sometimes your load gets heavy it’s
sometimes your load gets heavy it’s
sometimes your load gets heavy it’s important that folks pay attention to
important that folks pay attention to
important that folks pay attention to each other and if you’re a person in a
each other and if you’re a person in a
each other and if you’re a person in a position of authority you’re paying
position of authority you’re paying
position of authority you’re paying attention to the load level of all our
attention to the load level of all our
attention to the load level of all our people we’ve often heard it said that
people we’ve often heard it said that
people we’ve often heard it said that work here is kind of like a sprint you
work here is kind of like a sprint you
work here is kind of like a sprint you got to run fast we sometimes hear that
got to run fast we sometimes hear that
got to run fast we sometimes hear that no no it’s a marathon the unfortunate
no no it’s a marathon the unfortunate
no no it’s a marathon the unfortunate reality is in way too many cases people
reality is in way too many cases people
reality is in way too many cases people are being asked to sprint the entire
are being asked to sprint the entire
are being asked to sprint the entire length of a marathon look at the heads
length of a marathon look at the heads
length of a marathon look at the heads going up and down it oh yeah that
going up and down it oh yeah that
going up and down it oh yeah that happens I’d like to offer a different
happens I’d like to offer a different
happens I’d like to offer a different approach the road march method I’ll call
approach the road march method I’ll call
approach the road march method I’ll call it those of you that have rode March you
it those of you that have rode March you
it those of you that have rode March you know what I’m about to say those of you
know what I’m about to say those of you
know what I’m about to say those of you that have backpacked with the heavy load
that have backpacked with the heavy load
that have backpacked with the heavy load or hiked with a heavy load you know
or hiked with a heavy load you know
or hiked with a heavy load you know roughly what I’m about to say seeing a
roughly what I’m about to say seeing a
roughly what I’m about to say seeing a well-done Road March you start from a
well-done Road March you start from a
well-done Road March you start from a known point you prepare well you carry a
known point you prepare well you carry a
known point you prepare well you carry a heavy load you have a known course
heavy load you have a known course
heavy load you have a known course challenging though it may be you have a
challenging though it may be you have a
challenging though it may be you have a known destination and you move out
known destination and you move out
known destination and you move out smartly you got to walk quickly because
smartly you got to walk quickly because
smartly you got to walk quickly because there’s work to be done but the key
there’s work to be done but the key
there’s work to be done but the key differentiator here is in every
differentiator here is in every
differentiator here is in every well-done Road March you build in a
well-done Road March you build in a
well-done Road March you build in a break a break to check your feet and
break a break to check your feet and
break a break to check your feet and change your socks when you’re sprinting
change your socks when you’re sprinting
change your socks when you’re sprinting a marathon it’s impossible to stop and
a marathon it’s impossible to stop and
a marathon it’s impossible to stop and check your feet and change socks you’ve
check your feet and change socks you’ve
check your feet and change socks you’ve got to pay attention to your people
got to pay attention to your people
got to pay attention to your people you’ve got to understand where they are
you’ve got to understand where they are
you’ve got to understand where they are in their level of overload and you’ve
in their level of overload and you’ve
in their level of overload and you’ve got to build in those brakes let them
got to build in those brakes let them
got to build in those brakes let them check their feet and change their socks
paying attention also means remembering
paying attention also means remembering that people have a life outside of work
that people have a life outside of work
that people have a life outside of work we talk to work-life balance earlier see
we talk to work-life balance earlier see
we talk to work-life balance earlier see folks in the middle by-and-large love
folks in the middle by-and-large love
folks in the middle by-and-large love their iPhones or androids their tablets
their iPhones or androids their tablets
their iPhones or androids their tablets or their iPads the laptops we today have
or their iPads the laptops we today have
or their iPads the laptops we today have more technological ability to do things
more technological ability to do things
more technological ability to do things in new and unique and interesting ways
in new and unique and interesting ways
in new and unique and interesting ways than any generation before us and that’s
than any generation before us and that’s
than any generation before us and that’s awesome right up until the point where
awesome right up until the point where
awesome right up until the point where those tools become anchors when your
those tools become anchors when your
those tools become anchors when your work world starts interrupting you at
work world starts interrupting you at
work world starts interrupting you at 10:30 on Friday night hey I was just
10:30 on Friday night hey I was just
10:30 on Friday night hey I was just thinking about whatever can you help me
thinking about whatever can you help me
thinking about whatever can you help me with or 2:30 Saturday afternoon you get
with or 2:30 Saturday afternoon you get
with or 2:30 Saturday afternoon you get the email blasts or the dreaded 7:00
the email blasts or the dreaded 7:00
the email blasts or the dreaded 7:00 a.m. Sunday morning message from the
a.m. Sunday morning message from the
a.m. Sunday morning message from the bosses hey I was just thinking about the
bosses hey I was just thinking about the
bosses hey I was just thinking about the last week and I’d like to plan for next
last week and I’d like to plan for next
last week and I’d like to plan for next week give me a call see when that starts
week give me a call see when that starts
week give me a call see when that starts to happen you’re not paying attention to
to happen you’re not paying attention to
to happen you’re not paying attention to people you just focused on the results
people you just focused on the results
people you just focused on the results in the business need and that does not
in the business need and that does not
in the business need and that does not provide lift and thrust it doesn’t help
provide lift and thrust it doesn’t help
provide lift and thrust it doesn’t help motivate people to achieve their
motivate people to achieve their
motivate people to achieve their potential years ago I was you know
potential years ago I was you know
potential years ago I was you know relatively tough spot was 1992 I was
relatively tough spot was 1992 I was
relatively tough spot was 1992 I was with the army and their hurricane and
with the army and their hurricane and
with the army and their hurricane and relief operations through a set of
relief operations through a set of
relief operations through a set of circumstances I wound up being
circumstances I wound up being
circumstances I wound up being responsible for three pretty big jobs my
responsible for three pretty big jobs my
responsible for three pretty big jobs my boss at the time demonstrated all the
boss at the time demonstrated all the
boss at the time demonstrated all the very best of what we just talked about
very best of what we just talked about
very best of what we just talked about here he paid attention
here he paid attention
here he paid attention he knew his position and he was able to
he knew his position and he was able to
he knew his position and he was able to prioritize
pretty much every morning he’d wake me
pretty much every morning he’d wake me up we were we’re living in the remnants
up we were we’re living in the remnants
up we were we’re living in the remnants of a blown down subdivision in South
of a blown down subdivision in South
of a blown down subdivision in South Dade County
Dade County
Dade County we’ve lived and worked out of tents
we’ve lived and worked out of tents
we’ve lived and worked out of tents pretty much every morning he’d walked by
pretty much every morning he’d walked by
pretty much every morning he’d walked by and kicked my cot way too early and he’d
and kicked my cot way too early and he’d
and kicked my cot way too early and he’d be standing there with two cups of
be standing there with two cups of
be standing there with two cups of coffee
coffee
coffee he’d say come on young captain let’s go
okay so we got up and we went and we
okay so we got up and we went and we went to the canal that abutted the
went to the canal that abutted the
went to the canal that abutted the subdivision and when the alligators
subdivision and when the alligators
subdivision and when the alligators weren’t there we take a seat and hang
weren’t there we take a seat and hang
weren’t there we take a seat and hang out for a while and we spend 20-30
out for a while and we spend 20-30
out for a while and we spend 20-30 minutes talking and he always started by
minutes talking and he always started by
minutes talking and he always started by asking about me
asking about me
asking about me how you doing you okay I know you got a
how you doing you okay I know you got a
how you doing you okay I know you got a heavy load have you talked to your
heavy load have you talked to your
heavy load have you talked to your family recently everything okay with
family recently everything okay with
family recently everything okay with them Wow that provided lift and thrust
them Wow that provided lift and thrust
them Wow that provided lift and thrust then we talked about our priorities our
then we talked about our priorities our
then we talked about our priorities our overall mission what are we here to do
what’s our current status what are the
what’s our current status what are the right things to do today and how are we
right things to do today and how are we
right things to do today and how are we going to go about doing them right he
going to go about doing them right he
going to go about doing them right he played his position he prioritized but
played his position he prioritized but
played his position he prioritized but most importantly he paid attention he
most importantly he paid attention he
most importantly he paid attention he paid attention to a guy who was in a
paid attention to a guy who was in a
paid attention to a guy who was in a tough spot who was clearly overloaded
and he caused me to be successful
and he caused me to be successful successful for my terms
successful for my terms
successful for my terms successful to help the organization
successful to help the organization
successful to help the organization achieve its mission and thus successful
achieve its mission and thus successful
achieve its mission and thus successful in being able to provide the assistance
in being able to provide the assistance
in being able to provide the assistance that so many people needed as we leave
that so many people needed as we leave
that so many people needed as we leave here today I’d ask you to think about
here today I’d ask you to think about
here today I’d ask you to think about how you can help folks achieve success
how you can help folks achieve success
how you can help folks achieve success and balance what are those factors that
and balance what are those factors that
and balance what are those factors that are influencing success and balance in
are influencing success and balance in
are influencing success and balance in your world and in the world of the
your world and in the world of the
your world and in the world of the people around you how can you influence
people around you how can you influence
people around you how can you influence the circumstance to help and when doing
the circumstance to help and when doing
the circumstance to help and when doing that I’ll suggest the very first thing
that I’ll suggest the very first thing
that I’ll suggest the very first thing to do is listen
to do is listen
to do is listen just listen to the messages from the
just listen to the messages from the
just listen to the messages from the middle thank you
middle thank you
middle thank you [Applause]
”
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