[Music] lorilee Redskin I’m a communication
lorilee Redskin I’m a communication
lorilee Redskin I’m a communication consultant and I’m really happy to be
consultant and I’m really happy to be
consultant and I’m really happy to be here today and I’m going to talk about
here today and I’m going to talk about
here today and I’m going to talk about body language but before I do that allow
body language but before I do that allow
body language but before I do that allow me to make a little confession I’m
me to make a little confession I’m
me to make a little confession I’m holding a key in my hand and this very
holding a key in my hand and this very
holding a key in my hand and this very key keeps a well-hidden secret
key keeps a well-hidden secret
key keeps a well-hidden secret unfortunately I’m not allowed to share
unfortunately I’m not allowed to share
unfortunately I’m not allowed to share the secret with you nor can I give you
the secret with you nor can I give you
the secret with you nor can I give you the key not here not now to be more
the key not here not now to be more
the key not here not now to be more precise not yet allow me to tell you a
precise not yet allow me to tell you a
precise not yet allow me to tell you a little story before divulging the secret
little story before divulging the secret
little story before divulging the secret of the key when I was 14 years old I
of the key when I was 14 years old I
of the key when I was 14 years old I intended to spend a year abroad my dream
intended to spend a year abroad my dream
intended to spend a year abroad my dream was to see the other end of the world
was to see the other end of the world
was to see the other end of the world experiencing developing country and
experiencing developing country and
experiencing developing country and living there and one year later I was
living there and one year later I was
living there and one year later I was accepted to an exchange program at the
accepted to an exchange program at the
accepted to an exchange program at the age of 16 I found myself sitting on an
age of 16 I found myself sitting on an
age of 16 I found myself sitting on an airplane flying to Brazil because I did
airplane flying to Brazil because I did
airplane flying to Brazil because I did not know one word of Portuguese I had an
not know one word of Portuguese I had an
not know one word of Portuguese I had an uncomfortable feeling crept on me
uncomfortable feeling crept on me
uncomfortable feeling crept on me although I have been brought up
although I have been brought up
although I have been brought up believing that speaking English
believing that speaking English
believing that speaking English reasonably well would be enough to find
reasonably well would be enough to find
reasonably well would be enough to find my way around I could not escape that
my way around I could not escape that
my way around I could not escape that awkward feeling luckily a Brazilian
awkward feeling luckily a Brazilian
awkward feeling luckily a Brazilian native noticed my feeling tense and he
native noticed my feeling tense and he
native noticed my feeling tense and he tried to cheer me up and told me one of
tried to cheer me up and told me one of
tried to cheer me up and told me one of the most important words
the most important words
the most important words obrigado meaning thank you as the plane
obrigado meaning thank you as the plane
obrigado meaning thank you as the plane touched down in Sao Paulo I had to
touched down in Sao Paulo I had to
touched down in Sao Paulo I had to acknowledge that what at first had been
acknowledge that what at first had been
acknowledge that what at first had been a vague feeling was not a real source of
a vague feeling was not a real source of
a vague feeling was not a real source of discomfort yes the locals I encountered
discomfort yes the locals I encountered
discomfort yes the locals I encountered in daily life they knew hardly any
in daily life they knew hardly any
in daily life they knew hardly any English and I obviously did not speak
English and I obviously did not speak
English and I obviously did not speak Portuguese yet I had to communicate with
Portuguese yet I had to communicate with
Portuguese yet I had to communicate with them so I had to decide what could I do
them so I had to decide what could I do
them so I had to decide what could I do had back to the route approach and I
had back to the route approach and I
had back to the route approach and I decided to use body language and that
decided to use body language and that
decided to use body language and that was the time I gradually realized that
was the time I gradually realized that
was the time I gradually realized that both my hands and feet could be more
both my hands and feet could be more
both my hands and feet could be more helpful than any spoken language
helpful than any spoken language
helpful than any spoken language carefully observing people’s behavior
carefully observing people’s behavior
carefully observing people’s behavior using trial and error I picked up
using trial and error I picked up
using trial and error I picked up Portuguese like a child another language
Portuguese like a child another language
Portuguese like a child another language like a child for observing well in the
like a child for observing well in the
like a child for observing well in the early stages of our development we as
early stages of our development we as
early stages of our development we as human beings normally learn a certain
human beings normally learn a certain
human beings normally learn a certain language by connecting nonverbal cues to
language by connecting nonverbal cues to
language by connecting nonverbal cues to words when we get older we just learn a
words when we get older we just learn a
words when we get older we just learn a language by just learning the words so
language by just learning the words so
language by just learning the words so just like you do it when I say for
just like you do it when I say for
just like you do it when I say for example now or when I say see you
example now or when I say see you
example now or when I say see you totally understand me when I speak
totally understand me when I speak
totally understand me when I speak forward to be is right okay well that’s
forward to be is right okay well that’s
forward to be is right okay well that’s the point but you internalize the
the point but you internalize the
the point but you internalize the language and you just do it like a child
language and you just do it like a child
language and you just do it like a child by observing what I do and it’s funny we
by observing what I do and it’s funny we
by observing what I do and it’s funny we were told German we were taught English
were told German we were taught English
were told German we were taught English in French and Spanish unfortunate I had
in French and Spanish unfortunate I had
in French and Spanish unfortunate I had no Portuguese at school but why don’t we
no Portuguese at school but why don’t we
no Portuguese at school but why don’t we learn to communicate properly with our
learn to communicate properly with our
learn to communicate properly with our body
body
body why is then a subject for the most
why is then a subject for the most
why is then a subject for the most universal language in the world body
universal language in the world body
universal language in the world body language and why do we know so little
language and why do we know so little
language and why do we know so little about nonverbal cues today I want to do
about nonverbal cues today I want to do
about nonverbal cues today I want to do my bit and I want to demonstrate how
my bit and I want to demonstrate how
my bit and I want to demonstrate how body language can help you to improve
body language can help you to improve
body language can help you to improve your way to communicate and to
your way to communicate and to
your way to communicate and to understand each other this will be
understand each other this will be
understand each other this will be conducive to understanding maybe your
conducive to understanding maybe your
conducive to understanding maybe your clients your friends and your families
clients your friends and your families
clients your friends and your families their intentions and actions and
their intentions and actions and
their intentions and actions and behaviors better we cannot not
behaviors better we cannot not
behaviors better we cannot not communicate I see someone not smiling at
communicate I see someone not smiling at
communicate I see someone not smiling at me I like that do that well this is one
me I like that do that well this is one
me I like that do that well this is one of my favorite quotations of Paul that
of my favorite quotations of Paul that
of my favorite quotations of Paul that Slovak he tried to emphasize the fact
Slovak he tried to emphasize the fact
Slovak he tried to emphasize the fact with they we communicate all the time
with they we communicate all the time
with they we communicate all the time imagine you’re sitting for example in a
imagine you’re sitting for example in a
imagine you’re sitting for example in a room okay and you probably hopefully
room okay and you probably hopefully
room okay and you probably hopefully enjoying a comfortable seat it’s not if
enjoying a comfortable seat it’s not if
enjoying a comfortable seat it’s not if you do that
you do that
you do that well imagine you’re listening to a TED
well imagine you’re listening to a TED
well imagine you’re listening to a TED talk I know how I’m sorry but just do it
talk I know how I’m sorry but just do it
talk I know how I’m sorry but just do it okay well listening seems to be a pretty
okay well listening seems to be a pretty
okay well listening seems to be a pretty and active business right but the
and active business right but the
and active business right but the opposite is true we communicate for our
opposite is true we communicate for our
opposite is true we communicate for our facial expressions we communicate
facial expressions we communicate
facial expressions we communicate through our gestures and our body
through our gestures and our body
through our gestures and our body movements the way I entered the room
movements the way I entered the room
movements the way I entered the room tell you what kind of person I am and
tell you what kind of person I am and
tell you what kind of person I am and the chair you’ve chosen tell me what
the chair you’ve chosen tell me what
the chair you’ve chosen tell me what person you are and the person we smile
person you are and the person we smile
person you are and the person we smile at tell other persons what kind of
at tell other persons what kind of
at tell other persons what kind of persons we are so our action seemed
persons we are so our action seemed
persons we are so our action seemed almost unimportant for the signals we
almost unimportant for the signals we
almost unimportant for the signals we sent and the sickness thing we transmit
sent and the sickness thing we transmit
sent and the sickness thing we transmit through our body they are perceived and
through our body they are perceived and
through our body they are perceived and processed by our fellows do we enter the
processed by our fellows do we enter the
processed by our fellows do we enter the room hurriedly do we hesitate by looking
room hurriedly do we hesitate by looking
room hurriedly do we hesitate by looking for free chair do we smile now these
for free chair do we smile now these
for free chair do we smile now these stimuli ordinarily actions as I greatly
stimuli ordinarily actions as I greatly
stimuli ordinarily actions as I greatly influence the first impression at this
influence the first impression at this
influence the first impression at this very moment you’re not only had a first
very moment you’re not only had a first
very moment you’re not only had a first impression but you’re judging a person
impression but you’re judging a person
impression but you’re judging a person you barely know and you have just met in
you barely know and you have just met in
you barely know and you have just met in fact you’re judging me the speaker in
fact you’re judging me the speaker in
fact you’re judging me the speaker in front of you you are likely to arrived
front of you you are likely to arrived
front of you you are likely to arrived at an opinion at the moment I entered
at an opinion at the moment I entered
at an opinion at the moment I entered this state and judging is definitely
this state and judging is definitely
this state and judging is definitely necessary it’s necessary to survive
necessary it’s necessary to survive
necessary it’s necessary to survive because we have to decide is the person
because we have to decide is the person
because we have to decide is the person entering the room friendly is she
entering the room friendly is she
entering the room friendly is she dominant or is there any oppressiveness
dominant or is there any oppressiveness
dominant or is there any oppressiveness emanating from that person and it only
emanating from that person and it only
emanating from that person and it only takes you 30 to 60 milliseconds to do
takes you 30 to 60 milliseconds to do
takes you 30 to 60 milliseconds to do that isn’t that amazing
that isn’t that amazing
that isn’t that amazing we basically answer free questions
we basically answer free questions
we basically answer free questions friend or foe trustworthy or treaters
friend or foe trustworthy or treaters
friend or foe trustworthy or treaters attractive or unattractive I see some
attractive or unattractive I see some
attractive or unattractive I see some guys smiling thank you for those so
guys smiling thank you for those so
guys smiling thank you for those so because of us answering these questions
because of us answering these questions
because of us answering these questions we have an intrusion before we cherish a
we have an intrusion before we cherish a
we have an intrusion before we cherish a specific feeling about a certain person
specific feeling about a certain person
specific feeling about a certain person these questions however they cannot be
these questions however they cannot be
these questions however they cannot be answered without actively perceiving
answered without actively perceiving
answered without actively perceiving each other so see you someone from the
each other so see you someone from the
each other so see you someone from the corner of your
corner of your
corner of your for example look around around you just
for example look around around you just
for example look around around you just look at some people you barely know or
look at some people you barely know or
look at some people you barely know or have maths before
have maths before
have maths before well this results normally and a feeling
well this results normally and a feeling
well this results normally and a feeling of indifference why because that person
of indifference why because that person
of indifference why because that person doesn’t affect our lives so we say okay
doesn’t affect our lives so we say okay
doesn’t affect our lives so we say okay we categorized that person in just as
we categorized that person in just as
we categorized that person in just as indifferent we don’t ask that three
indifferent we don’t ask that three
indifferent we don’t ask that three questions trustworthiness attractiveness
questions trustworthiness attractiveness
questions trustworthiness attractiveness and hostility these free phenomena are
and hostility these free phenomena are
and hostility these free phenomena are underlining on our judgments they are
underlining on our judgments they are
underlining on our judgments they are the basis for our daily judgments so one
the basis for our daily judgments so one
the basis for our daily judgments so one of your thing and my trustworthy I’m a
of your thing and my trustworthy I’m a
of your thing and my trustworthy I’m a kind of person would like to be friends
kind of person would like to be friends
kind of person would like to be friends or am i a potential rival let us now
or am i a potential rival let us now
or am i a potential rival let us now look at specific functions by the
look at specific functions by the
look at specific functions by the language performed in communication
language performed in communication
language performed in communication nonverbal cues for example and can often
nonverbal cues for example and can often
nonverbal cues for example and can often or are often at odds before people
or are often at odds before people
or are often at odds before people actually saf for example you ask me how
actually saf for example you ask me how
actually saf for example you ask me how are you and I say well rolling with my
are you and I say well rolling with my
are you and I say well rolling with my eyes so normally you would say maybe
eyes so normally you would say maybe
eyes so normally you would say maybe she’s not perfectly honest with you
she’s not perfectly honest with you
she’s not perfectly honest with you right in this phenomenon is called
right in this phenomenon is called
right in this phenomenon is called contradiction let us take another
contradiction let us take another
contradiction let us take another example imagine you go out on a
example imagine you go out on a
example imagine you go out on a restaurant with your date and you chat
restaurant with your date and you chat
restaurant with your date and you chat with them and the person studying in
with them and the person studying in
with them and the person studying in front of you your date says interesting
front of you your date says interesting
front of you your date says interesting yawning ostentatiously
yawning ostentatiously
yawning ostentatiously and here’s another example so it’s
and here’s another example so it’s
and here’s another example so it’s likely that you think maybe that person
likely that you think maybe that person
likely that you think maybe that person is pretty tired or again.what entirely
is pretty tired or again.what entirely
is pretty tired or again.what entirely honest with you right so those of you
honest with you right so those of you
honest with you right so those of you who might know Carol item and all those
who might know Carol item and all those
who might know Carol item and all those who lie to me that is how he catches
who lie to me that is how he catches
who lie to me that is how he catches Liars by looking at unconscious senses
Liars by looking at unconscious senses
Liars by looking at unconscious senses between what people actually say and
between what people actually say and
between what people actually say and what their body says so most of the time
what their body says so most of the time
what their body says so most of the time our body is even faster than a your
our body is even faster than a your
our body is even faster than a your brain for example you have been asked if
brain for example you have been asked if
brain for example you have been asked if you’re hungry first you shake your head
you’re hungry first you shake your head
you’re hungry first you shake your head then you say no and in other words that
then you say no and in other words that
then you say no and in other words that is the process of nonverbal
is the process of nonverbal
is the process of nonverbal Q’s reiterating verbal signals when
Q’s reiterating verbal signals when
Q’s reiterating verbal signals when nonverbal signals are key at the same
nonverbal signals are key at the same
nonverbal signals are key at the same time as we as for spoken words they are
time as we as for spoken words they are
time as we as for spoken words they are meant to illustrate saying hi or bye
meant to illustrate saying hi or bye
meant to illustrate saying hi or bye you would probably wave your hand at
you would probably wave your hand at
you would probably wave your hand at someone this woman can do that perfectly
someone this woman can do that perfectly
someone this woman can do that perfectly or instead of actually saying hi or bye
or instead of actually saying hi or bye
or instead of actually saying hi or bye you might accordingly just wave your
you might accordingly just wave your
you might accordingly just wave your hand at someone we usually do that when
hand at someone we usually do that when
hand at someone we usually do that when it’s not necessary or when it’s not
it’s not necessary or when it’s not
it’s not necessary or when it’s not possible to talk to other people
possible to talk to other people
possible to talk to other people this phenomenon is called substitution
this phenomenon is called substitution
this phenomenon is called substitution and it is not merely possible to replace
and it is not merely possible to replace
and it is not merely possible to replace words but it’s also possible to control
words but it’s also possible to control
words but it’s also possible to control a situation with nonverbal cues just
a situation with nonverbal cues just
a situation with nonverbal cues just remember that situation that awkward
remember that situation that awkward
remember that situation that awkward situation when Donald Trump refused to
situation when Donald Trump refused to
situation when Donald Trump refused to take Angela McCants hand what a frosty
take Angela McCants hand what a frosty
take Angela McCants hand what a frosty start for meeting and what a great
start for meeting and what a great
start for meeting and what a great example for showing how nonverbal cues
example for showing how nonverbal cues
example for showing how nonverbal cues can work so as professionals we daily
can work so as professionals we daily
can work so as professionals we daily try to control our nonverbal signals and
try to control our nonverbal signals and
try to control our nonverbal signals and this phenomenon we just saw is called
this phenomenon we just saw is called
this phenomenon we just saw is called regulation so to sum them up the main
regulation so to sum them up the main
regulation so to sum them up the main functions of nonverbal communications
functions of nonverbal communications
functions of nonverbal communications are contradiction repetition
are contradiction repetition
are contradiction repetition illustration substitution and regulation
illustration substitution and regulation
illustration substitution and regulation the fact that number of the cues allow
the fact that number of the cues allow
the fact that number of the cues allow us to form a purse impression or an
us to form a purse impression or an
us to form a purse impression or an opinion with a milliseconds is both
opinion with a milliseconds is both
opinion with a milliseconds is both important and risky at the same time why
important and risky at the same time why
important and risky at the same time why because while reacting with the
because while reacting with the
because while reacting with the milliseconds is evolutionary speaking
milliseconds is evolutionary speaking
milliseconds is evolutionary speaking vital for survival it can also well skew
vital for survival it can also well skew
vital for survival it can also well skew our judgement judgments moreover our
our judgement judgments moreover our
our judgement judgments moreover our daily part of our life
daily part of our life
daily part of our life for demonstration sake I would now ask
for demonstration sake I would now ask
for demonstration sake I would now ask you to close your eyes for a moment
imagine it is Friday and you are on your
imagine it is Friday and you are on your way to an appointment probably using the
way to an appointment probably using the
way to an appointment probably using the Metro suddenly your pointment has been
Metro suddenly your pointment has been
Metro suddenly your pointment has been cancelled giving you the opportunity to
cancelled giving you the opportunity to
cancelled giving you the opportunity to observe your environment a youngish man
observe your environment a youngish man
observe your environment a youngish man wearing jeans shirt and a baseball
wearing jeans shirt and a baseball
wearing jeans shirt and a baseball cap standing at the entrance of the
cap standing at the entrance of the
cap standing at the entrance of the underground platform it’s almost eight
underground platform it’s almost eight
underground platform it’s almost eight o’clock in the morning when he starts to
o’clock in the morning when he starts to
o’clock in the morning when he starts to play a violin that something interesting
play a violin that something interesting
play a violin that something interesting happens every time it had walks by he
happens every time it had walks by he
happens every time it had walks by he wants to listen to the music though
wants to listen to the music though
wants to listen to the music though being dragged along by his parent in the
being dragged along by his parent in the
being dragged along by his parent in the next 43 minutes
next 43 minutes
next 43 minutes 1097 people pass by the majority of them
1097 people pass by the majority of them
1097 people pass by the majority of them are people like you and me only seven
are people like you and me only seven
are people like you and me only seven staff and listen the man earns fruity
staff and listen the man earns fruity
staff and listen the man earns fruity 2.70 ten that day they taught me rice no
2.70 ten that day they taught me rice no
2.70 ten that day they taught me rice no that is the man and here’s what you
that is the man and here’s what you
that is the man and here’s what you don’t know the violinist playing there
don’t know the violinist playing there
don’t know the violinist playing there is Joshua Bell one of the finest
is Joshua Bell one of the finest
is Joshua Bell one of the finest classical musicians in the world playing
classical musicians in the world playing
classical musicians in the world playing on most of the difficult music ever
on most of the difficult music ever
on most of the difficult music ever written on one of the most vile herbal
written on one of the most vile herbal
written on one of the most vile herbal violin ever produced da da di Bao see
violin ever produced da da di Bao see
violin ever produced da da di Bao see yet flute concert halls were merely
yet flute concert halls were merely
yet flute concert halls were merely pretty good seats at the end of the hall
pretty good seats at the end of the hall
pretty good seats at the end of the hall went for $100 in 2007 when Washington
went for $100 in 2007 when Washington
went for $100 in 2007 when Washington Post conducted an experiment
Post conducted an experiment
Post conducted an experiment starring Joshua Bell to understand the
starring Joshua Bell to understand the
starring Joshua Bell to understand the interplay between contexts perception
interplay between contexts perception
interplay between contexts perception and priorities the result is that all
and priorities the result is that all
and priorities the result is that all children had the time and they had great
children had the time and they had great
children had the time and they had great interests to have a look at that person
interests to have a look at that person
interests to have a look at that person at that stranger they didn’t know him
at that stranger they didn’t know him
at that stranger they didn’t know him they didn’t know that he was famous and
they didn’t know that he was famous and
they didn’t know that he was famous and a world-class musician but they had the
a world-class musician but they had the
a world-class musician but they had the time to listen properly and all the
time to listen properly and all the
time to listen properly and all the other people most of them they had no
other people most of them they had no
other people most of them they had no time to stop perceiving him not even 30
time to stop perceiving him not even 30
time to stop perceiving him not even 30 to 60 milliseconds so that is why or why
to 60 milliseconds so that is why or why
to 60 milliseconds so that is why or why is pets today we live in a incredibly
is pets today we live in a incredibly
is pets today we live in a incredibly fast moving world we are connected
fast moving world we are connected
fast moving world we are connected through a communication writing whatsapp
through a communication writing whatsapp
through a communication writing whatsapp messages through out messages or emails
messages through out messages or emails
messages through out messages or emails right and the content writing sending
right and the content writing sending
right and the content writing sending receiving and forwarding messages at
receiving and forwarding messages at
receiving and forwarding messages at rifice our ability to communicate
rifice our ability to communicate
rifice our ability to communicate properly again
properly again
properly again and this is a real challenge because
and this is a real challenge because
and this is a real challenge because proper face to face communication needs
proper face to face communication needs
proper face to face communication needs to see each other and for replacing
to see each other and for replacing
to see each other and for replacing nonverbal cues by emoticons well it’s
nonverbal cues by emoticons well it’s
nonverbal cues by emoticons well it’s bound to be unsuccessful because in that
bound to be unsuccessful because in that
bound to be unsuccessful because in that way we do not transmit emotions in the
way we do not transmit emotions in the
way we do not transmit emotions in the way we do when we see each other my
way we do when we see each other my
way we do when we see each other my personal experience as a communication
personal experience as a communication
personal experience as a communication consultant has taught me one thing if
consultant has taught me one thing if
consultant has taught me one thing if you have ever a disconcerting gut
you have ever a disconcerting gut
you have ever a disconcerting gut feeling take it serious if you have ever
feeling take it serious if you have ever
feeling take it serious if you have ever well if you think there’s a mutual
well if you think there’s a mutual
well if you think there’s a mutual misunderstanding between you and your
misunderstanding between you and your
misunderstanding between you and your interlocutor take the time take him to
interlocutor take the time take him to
interlocutor take the time take him to sort it out in a face-to-face
sort it out in a face-to-face
sort it out in a face-to-face conversation
conversation
conversation you can either communicate
you can either communicate
you can either communicate quantitatively or qualitatively
quantitatively or qualitatively
quantitatively or qualitatively therefore create a setting where both of
therefore create a setting where both of
therefore create a setting where both of you can see each other and connect again
you can see each other and connect again
you can see each other and connect again this increases the probability of
this increases the probability of
this increases the probability of understanding your counterpart to cut a
understanding your counterpart to cut a
understanding your counterpart to cut a long story short taking the time to
long story short taking the time to
long story short taking the time to listen properly as an investment worth
listen properly as an investment worth
listen properly as an investment worth making it could have been in case that
making it could have been in case that
making it could have been in case that you could see in Joshua Bell normally
you could see in Joshua Bell normally
you could see in Joshua Bell normally you don’t get a second chance at first
you don’t get a second chance at first
you don’t get a second chance at first but you are able to give someone a
but you are able to give someone a
but you are able to give someone a second chance which means taking curious
second chance which means taking curious
second chance which means taking curious and listen properly and in the end it is
and listen properly and in the end it is
and listen properly and in the end it is your decision to do that they’ll make
your decision to do that they’ll make
your decision to do that they’ll make the mistake to think you just got a
the mistake to think you just got a
the mistake to think you just got a message don’t miss ambiguities toltmanns
message don’t miss ambiguities toltmanns
message don’t miss ambiguities toltmanns ants can have different meanings it’s
ants can have different meanings it’s
ants can have different meanings it’s not always about being uncomfortable I’m
not always about being uncomfortable I’m
not always about being uncomfortable I’m seeing you it can be a sign of
seeing you it can be a sign of
seeing you it can be a sign of comfortable honestl that’s fine so
comfortable honestl that’s fine so
comfortable honestl that’s fine so instead what you can do is do ask to
instead what you can do is do ask to
instead what you can do is do ask to meet with people again and face to face
meet with people again and face to face
meet with people again and face to face communication and this is how really
communication and this is how really
communication and this is how really believe that it can work because even
believe that it can work because even
believe that it can work because even face-to-face communication is not
face-to-face communication is not
face-to-face communication is not panacea and it’s not probably the key to
panacea and it’s not probably the key to
panacea and it’s not probably the key to everything it can be a key to connect
everything it can be a key to connect
everything it can be a key to connect again that’s what communication is about
again that’s what communication is about
again that’s what communication is about thank you
thank you
thank you [Applause]
”
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