hi guys good afternoon and we behave and you clap a lot that might be three
you clap a lot that might be three
you clap a lot that might be three burgers all right so my name is Ronnie
burgers all right so my name is Ronnie
burgers all right so my name is Ronnie the co-founders at my burger lab and I
the co-founders at my burger lab and I
the co-founders at my burger lab and I call myself an accidental entrepreneur
call myself an accidental entrepreneur
call myself an accidental entrepreneur I’m gonna be sharing a little bit about
I’m gonna be sharing a little bit about
I’m gonna be sharing a little bit about how we build our team and how we have
how we build our team and how we have
how we build our team and how we have survived the last five years just hiring
survived the last five years just hiring
survived the last five years just hiring part-timers
part-timers
part-timers there are students just like you guys
there are students just like you guys
there are students just like you guys all right so I’m not too sure how I’m
all right so I’m not too sure how I’m
all right so I’m not too sure how I’m gonna top the previous show but I would
gonna top the previous show but I would
gonna top the previous show but I would I would try all right there we go
I would try all right there we go
I would try all right there we go so what is an accidental entrepreneur
so what is an accidental entrepreneur
so what is an accidental entrepreneur well the way I see it I did not set up
well the way I see it I did not set up
well the way I see it I did not set up on this journey on purpose I studied to
on this journey on purpose I studied to
on this journey on purpose I studied to be a mechanical engineering I graduated
be a mechanical engineering I graduated
be a mechanical engineering I graduated from Hawaii did you think what idea I
from Hawaii did you think what idea I
from Hawaii did you think what idea I didn’t want to work for someone else I
didn’t want to work for someone else I
didn’t want to work for someone else I knew I wanted to do my own thing while I
knew I wanted to do my own thing while I
knew I wanted to do my own thing while I was studying I was working in different
was studying I was working in different
was studying I was working in different restaurants different cafes just gaining
restaurants different cafes just gaining
restaurants different cafes just gaining experience spending a little more money
experience spending a little more money
experience spending a little more money for myself but one thing I found was
for myself but one thing I found was
for myself but one thing I found was that I like doing that I like serving
that I like doing that I like serving
that I like doing that I like serving people I was good at it and I say you
people I was good at it and I say you
people I was good at it and I say you know what when I graduate I’m gonna try
know what when I graduate I’m gonna try
know what when I graduate I’m gonna try to open up my own cafe I think everyone
to open up my own cafe I think everyone
to open up my own cafe I think everyone here has a dream of opening up that one
here has a dream of opening up that one
here has a dream of opening up that one cafe one day right and it’s a nice dream
cafe one day right and it’s a nice dream
cafe one day right and it’s a nice dream and I say you don’t want to quite quite
and I say you don’t want to quite quite
and I say you don’t want to quite quite wait till I retire like wait till you
wait till I retire like wait till you
wait till I retire like wait till you know in my forties or fifties and then
know in my forties or fifties and then
know in my forties or fifties and then only I opened my own cafe why not doing
only I opened my own cafe why not doing
only I opened my own cafe why not doing now so that dream kind of evolved from a
now so that dream kind of evolved from a
now so that dream kind of evolved from a cafe into a burger joint I’m not gonna
cafe into a burger joint I’m not gonna
cafe into a burger joint I’m not gonna bore you that part of story because I
bore you that part of story because I
bore you that part of story because I only have 18 minutes but in the last
only have 18 minutes but in the last
only have 18 minutes but in the last five years we have accidentally become
five years we have accidentally become
five years we have accidentally become very famous and why am we famous apart
very famous and why am we famous apart
very famous and why am we famous apart from the good food and a good service
from the good food and a good service
from the good food and a good service that we serve another thing that we’re
that we serve another thing that we’re
that we serve another thing that we’re famous for is we hire specifically young
famous for is we hire specifically young
famous for is we hire specifically young people only so over the last five years
people only so over the last five years
people only so over the last five years we have happier as many as eight hundred
we have happier as many as eight hundred
we have happier as many as eight hundred plus part-timers and if I can be seen to
plus part-timers and if I can be seen to
plus part-timers and if I can be seen to have this kind of numbers when you near
have this kind of numbers when you near
have this kind of numbers when you near powerless is insane everyone has told us
powerless is insane everyone has told us
powerless is insane everyone has told us what you do what you’re doing right now
what you do what you’re doing right now
what you do what you’re doing right now it doesn’t make sense because when you
it doesn’t make sense because when you
it doesn’t make sense because when you work
work
work as a business when you’re running a
as a business when you’re running a
as a business when you’re running a business you want something that’s
business you want something that’s
business you want something that’s sustainable you want something that can
sustainable you want something that can
sustainable you want something that can last you want as little turnover as
last you want as little turnover as
last you want as little turnover as possible you want your stuff to stay
possible you want your stuff to stay
possible you want your stuff to stay forever however I felt that there was
forever however I felt that there was
forever however I felt that there was something missing in every industry in
something missing in every industry in
something missing in every industry in Malaysia I felt that there was a sense
Malaysia I felt that there was a sense
Malaysia I felt that there was a sense there was an echo soul a lack of
there was an echo soul a lack of
there was an echo soul a lack of ownership in the people that’s working
ownership in the people that’s working
ownership in the people that’s working in the store and I was working in the
in the store and I was working in the
in the store and I was working in the States for a bit during my studying
States for a bit during my studying
States for a bit during my studying years and that was something that was
years and that was something that was
years and that was something that was very unique in in u.s. when you work as
very unique in in u.s. when you work as
very unique in in u.s. when you work as a waiter
a waiter
a waiter you get tips and the Pens of you are
you get tips and the Pens of you are
you get tips and the Pens of you are serving people the wall people take you
serving people the wall people take you
serving people the wall people take you and i say why pass service just be free
and i say why pass service just be free
and i say why pass service just be free must be motivated multi-bit what
must be motivated multi-bit what
must be motivated multi-bit what motivated by money is there anything
motivated by money is there anything
motivated by money is there anything else greater than that so we came back I
else greater than that so we came back I
else greater than that so we came back I came back and I said you know what how
came back and I said you know what how
came back and I said you know what how much our restaurant so I wrote in two of
much our restaurant so I wrote in two of
much our restaurant so I wrote in two of my best naive friends say guys gonna
my best naive friends say guys gonna
my best naive friends say guys gonna start a business together and it’s like
start a business together and it’s like
start a business together and it’s like sure and you know that was that was
sure and you know that was that was
sure and you know that was that was basically the end of it they had a
basically the end of it they had a
basically the end of it they had a little money I knew that my book my
little money I knew that my book my
little money I knew that my book my partner’s coming and we get our chummy
partner’s coming and we get our chummy
partner’s coming and we get our chummy was they to worry you know if he needs
was they to worry you know if he needs
was they to worry you know if he needs to get things done he get things done we
to get things done he get things done we
to get things done he get things done we get he’s the numbers guy he’s good at
get he’s the numbers guy he’s good at
get he’s the numbers guy he’s good at business and I am the dreamer I do fun
business and I am the dreamer I do fun
business and I am the dreamer I do fun things okay trying to do things and then
things okay trying to do things and then
things okay trying to do things and then I get we get the missions available so
I get we get the missions available so
I get we get the missions available so that’s how I came about so this picture
that’s how I came about so this picture
that’s how I came about so this picture was taken about three years ago all
was taken about three years ago all
was taken about three years ago all right one of our outlets what about New
right one of our outlets what about New
right one of our outlets what about New Year parties and this is just a small
Year parties and this is just a small
Year parties and this is just a small fraction of the people that work with us
fraction of the people that work with us
fraction of the people that work with us about again okay that basis they are
about again okay that basis they are
about again okay that basis they are people like you we have architects we
people like you we have architects we
people like you we have architects we have business students we have engineers
have business students we have engineers
have business students we have engineers doctors all working well I mean students
doctors all working well I mean students
doctors all working well I mean students working together with us while they get
working together with us while they get
working together with us while they get a degree now of course we focus a lot on
a degree now of course we focus a lot on
a degree now of course we focus a lot on making sure they study hard as well it’s
making sure they study hard as well it’s
making sure they study hard as well it’s not just hey too much work I don’t care
not just hey too much work I don’t care
not just hey too much work I don’t care about your school but we built an
about your school but we built an
about your school but we built an ecosystem now I’m going to share today
ecosystem now I’m going to share today
ecosystem now I’m going to share today I’m going to show you how
I’m going to show you how
I’m going to show you how the ecosystem and how we maintain it so
the ecosystem and how we maintain it so
the ecosystem and how we maintain it so what did we learn in this last five
what did we learn in this last five
what did we learn in this last five years
years
years number one we need to approach the
number one we need to approach the
number one we need to approach the thinking in a way where business have
thinking in a way where business have
thinking in a way where business have needs and then the people who work for
needs and then the people who work for
needs and then the people who work for the business have different needs as
the business have different needs as
the business have different needs as well and we realized that this too needs
well and we realized that this too needs
well and we realized that this too needs don’t always match up what do the
don’t always match up what do the
don’t always match up what do the business is want the businesses want
business is want the businesses want
business is want the businesses want they want someone who has warm
they want someone who has warm
they want someone who has warm personality they want someone who can
personality they want someone who can
personality they want someone who can talk to the customers it’s that easy to
talk to the customers it’s that easy to
talk to the customers it’s that easy to find difficult they want something with
find difficult they want something with
find difficult they want something with mid-level someone with mid-level skill
mid-level someone with mid-level skill
mid-level someone with mid-level skill right sometimes they are even given to
right sometimes they are even given to
right sometimes they are even given to take in people without training and they
take in people without training and they
take in people without training and they train them but when they do that usually
train them but when they do that usually
train them but when they do that usually once people get trained they start
once people get trained they start
once people get trained they start leaving for better jobs they want low
leaving for better jobs they want low
leaving for better jobs they want low turnover they want start to stay forever
turnover they want start to stay forever
turnover they want start to stay forever and they want as much profit as possible
and they want as much profit as possible
and they want as much profit as possible meaning they want to pay as little as
meaning they want to pay as little as
meaning they want to pay as little as possible this is what businesses think
possible this is what businesses think
possible this is what businesses think now on the staff side what do they want
now on the staff side what do they want
now on the staff side what do they want understand number one they want money
understand number one they want money
understand number one they want money that’s a given everyone works so that
that’s a given everyone works so that
that’s a given everyone works so that they can survive it they can find things
they can survive it they can find things
they can survive it they can find things they want they can go enjoy that self
they want they can go enjoy that self
they want they can go enjoy that self but a lot of times they also want
but a lot of times they also want
but a lot of times they also want something a little bit more than that
something a little bit more than that
something a little bit more than that they won a second home they were the
they won a second home they were the
they won a second home they were the place where they can hang out and make
place where they can hang out and make
place where they can hang out and make new friends they want a place where they
new friends they want a place where they
new friends they want a place where they can learn new skills no unfortunately an
can learn new skills no unfortunately an
can learn new skills no unfortunately an MMB to say hey I’m in a restaurant
MMB to say hey I’m in a restaurant
MMB to say hey I’m in a restaurant your mom is probably gonna say learn
your mom is probably gonna say learn
your mom is probably gonna say learn what was there to learn Anatomy all
what was there to learn Anatomy all
what was there to learn Anatomy all right some people put on EEMA now that’s
right some people put on EEMA now that’s
right some people put on EEMA now that’s a very stereotypical viewpoint and
a very stereotypical viewpoint and
a very stereotypical viewpoint and that’s okay because not everyone has an
that’s okay because not everyone has an
that’s okay because not everyone has an insight into what FME has to offer
insight into what FME has to offer
insight into what FME has to offer so how do we do this sorry how do we put
so how do we do this sorry how do we put
so how do we do this sorry how do we put this tube needs together what the
this tube needs together what the
this tube needs together what the business one and what a stock one how do
business one and what a stock one how do
business one and what a stock one how do you put them together and I experienced
you put them together and I experienced
you put them together and I experienced something really special while working
something really special while working
something really special while working part time at Starbucks when I was still
part time at Starbucks when I was still
part time at Starbucks when I was still in school they gave me ownership they
in school they gave me ownership they
in school they gave me ownership they gave me a sense of ownership they made
gave me a sense of ownership they made
gave me a sense of ownership they made me feel like my thought matter they made
me feel like my thought matter they made
me feel like my thought matter they made me feel like might be the
me feel like might be the
me feel like might be the method but it wasn’t surveys on me the
method but it wasn’t surveys on me the
method but it wasn’t surveys on me the first day when I went to Starbuck to say
first day when I went to Starbuck to say
first day when I went to Starbuck to say hey congratulations you are now a
hey congratulations you are now a
hey congratulations you are now a Starbucks partner partner I guess shares
Starbucks partner partner I guess shares
Starbucks partner partner I guess shares up that’s a good ways I know right but
up that’s a good ways I know right but
up that’s a good ways I know right but it’s just the name but that gave me a
it’s just the name but that gave me a
it’s just the name but that gave me a really deep sense of ownership and I
really deep sense of ownership and I
really deep sense of ownership and I were popular mine as a student I was
were popular mine as a student I was
were popular mine as a student I was skipping classes to go to Starbucks and
skipping classes to go to Starbucks and
skipping classes to go to Starbucks and work don’t don’t do that yeah but
work don’t don’t do that yeah but
work don’t don’t do that yeah but thinking back when I started the
thinking back when I started the
thinking back when I started the business or fiberglass of my experience
business or fiberglass of my experience
business or fiberglass of my experience that’s not much what made me come in so
that’s not much what made me come in so
that’s not much what made me come in so much was something as simple as
much was something as simple as
much was something as simple as ownership so I knew that was a secret to
ownership so I knew that was a secret to
ownership so I knew that was a secret to a good successful FMV business give
a good successful FMV business give
a good successful FMV business give ownership to the team now a lot of times
ownership to the team now a lot of times
ownership to the team now a lot of times when you say that people say hey you
when you say that people say hey you
when you say that people say hey you need to give them money you need to do
need to give them money you need to do
need to give them money you need to do that with some kind of share know a lot
that with some kind of share know a lot
that with some kind of share know a lot of it is in the mind giving them a voice
of it is in the mind giving them a voice
of it is in the mind giving them a voice that makes a difference okay so I’m
that makes a difference okay so I’m
that makes a difference okay so I’m going to go a little bit deeper into
going to go a little bit deeper into
going to go a little bit deeper into what we have done so far to make sure
what we have done so far to make sure
what we have done so far to make sure that our team acts the way you we want
that our team acts the way you we want
that our team acts the way you we want them to and also we want to do well
them to and also we want to do well
them to and also we want to do well because they feel that they owned the
because they feel that they owned the
because they feel that they owned the business as well
business as well
business as well all right so how do we train someone
all right so how do we train someone
all right so how do we train someone without experience just like this guy
without experience just like this guy
without experience just like this guy here I think you know from how my just
here I think you know from how my just
here I think you know from how my just walks off campus they want them to laugh
walks off campus they want them to laugh
walks off campus they want them to laugh so I take it I want to work okay how do
so I take it I want to work okay how do
so I take it I want to work okay how do we train someone who has zero experience
we train someone who has zero experience
we train someone who has zero experience at serving and cooking to deal with a
at serving and cooking to deal with a
at serving and cooking to deal with a stressful kitchen if you’ve been to
stressful kitchen if you’ve been to
stressful kitchen if you’ve been to break it up you know that we are very
break it up you know that we are very
break it up you know that we are very busy most of the time and even the Train
busy most of the time and even the Train
busy most of the time and even the Train Coco finding very difficult not very
Coco finding very difficult not very
Coco finding very difficult not very difficult but we’ll find it stressful in
difficult but we’ll find it stressful in
difficult but we’ll find it stressful in an environment how do we take someone
an environment how do we take someone
an environment how do we take someone without that experience and let them we
without that experience and let them we
without that experience and let them we used to it and grow out of it how do we
used to it and grow out of it how do we
used to it and grow out of it how do we get someone to serve raging customers
get someone to serve raging customers
get someone to serve raging customers right by the way this mean happy is our
right by the way this mean happy is our
right by the way this mean happy is our friend we’re just waiting for this photo
friend we’re just waiting for this photo
friend we’re just waiting for this photo but how do we get random people we don’t
but how do we get random people we don’t
but how do we get random people we don’t know how to deal with customers geeks
know how to deal with customers geeks
know how to deal with customers geeks real gigs or nurse that they you know
real gigs or nurse that they you know
real gigs or nurse that they you know the thing on your computer all day long
the thing on your computer all day long
the thing on your computer all day long to social action people so we had to
to social action people so we had to
to social action people so we had to find a way so the first thing that we
find a way so the first thing that we
find a way so the first thing that we did was instill a culture what it means
did was instill a culture what it means
did was instill a culture what it means to be a my verbal app we call ourself
to be a my verbal app we call ourself
to be a my verbal app we call ourself keeps because we like the inner do you
keeps because we like the inner do you
keeps because we like the inner do you think that being nerdy is cool because
think that being nerdy is cool because
think that being nerdy is cool because when you’re not obsess about things you
when you’re not obsess about things you
when you’re not obsess about things you love information you want to learn and
love information you want to learn and
love information you want to learn and grow more so we instill a culture what
grow more so we instill a culture what
grow more so we instill a culture what is the culture cultures are made of
is the culture cultures are made of
is the culture cultures are made of values each of us have baddies right and
values each of us have baddies right and
values each of us have baddies right and your vanity finds you
your vanity finds you
your vanity finds you for example I badly honesty if I meet
for example I badly honesty if I meet
for example I badly honesty if I meet someone who is honest I want to be a
someone who is honest I want to be a
someone who is honest I want to be a friend
friend
friend I value punctuality if I am supposed to
I value punctuality if I am supposed to
I value punctuality if I am supposed to be here at 1:00 o’clock I gotta be late
be here at 1:00 o’clock I gotta be late
be here at 1:00 o’clock I gotta be late today if I’m supposed to be here at 1:00
today if I’m supposed to be here at 1:00
today if I’m supposed to be here at 1:00 o’clock okay I would try to be here by
o’clock okay I would try to be here by
o’clock okay I would try to be here by 12 45 so that’s my value 10 he finds who
12 45 so that’s my value 10 he finds who
12 45 so that’s my value 10 he finds who I am
I am
I am so we say we need to give our gifts
so we say we need to give our gifts
so we say we need to give our gifts identity what when we must say geeks of
identity what when we must say geeks of
identity what when we must say geeks of my burger why are they so this other
my burger why are they so this other
my burger why are they so this other Wendy’s that we have be welcoming and
Wendy’s that we have be welcoming and
Wendy’s that we have be welcoming and sincere be passionate and dedicated be
sincere be passionate and dedicated be
sincere be passionate and dedicated be responsible and accountable be
responsible and accountable be
responsible and accountable be considerate and respectful be unique and
considerate and respectful be unique and
considerate and respectful be unique and inventive in knowledgeable and humble
inventive in knowledgeable and humble
inventive in knowledgeable and humble Anissa thanks that you learned in moral
Anissa thanks that you learned in moral
Anissa thanks that you learned in moral class is you know right but if you work
class is you know right but if you work
class is you know right but if you work in a company that doesn’t tell you this
in a company that doesn’t tell you this
in a company that doesn’t tell you this is what we believe in do you think you
is what we believe in do you think you
is what we believe in do you think you will act on it no so it was very
will act on it no so it was very
will act on it no so it was very important policy it still approach it to
important policy it still approach it to
important policy it still approach it to say I have some everybody this is what
say I have some everybody this is what
say I have some everybody this is what United violet so the next thing that we
United violet so the next thing that we
United violet so the next thing that we give ownership was within still pledges
give ownership was within still pledges
give ownership was within still pledges under daily basis before we start work
under daily basis before we start work
under daily basis before we start work they will huddle up and we will give a
they will huddle up and we will give a
they will huddle up and we will give a pledge to each other
pledge to each other
pledge to each other what’s a pledge a pledge is a promise is
what’s a pledge a pledge is a promise is
what’s a pledge a pledge is a promise is a promise to each other to perform to do
a promise to each other to perform to do
a promise to each other to perform to do better I’m gonna win on the whole pledge
better I’m gonna win on the whole pledge
better I’m gonna win on the whole pledge I’m gonna do like the pop of the bottom
I’m gonna do like the pop of the bottom
I’m gonna do like the pop of the bottom the pledge says dear fellow geeks I
the pledge says dear fellow geeks I
the pledge says dear fellow geeks I promise to strive for excellence in all
promise to strive for excellence in all
promise to strive for excellence in all I do I promise to treat you with respect
I do I promise to treat you with respect
I do I promise to treat you with respect I promise to me Nina i standard of
I promise to me Nina i standard of
I promise to me Nina i standard of cleanliness and I promise to be a team
cleanliness and I promise to be a team
cleanliness and I promise to be a team player
player
player and I won’t always have your back so
and I won’t always have your back so
and I won’t always have your back so these are the pledges we do every day
these are the pledges we do every day
these are the pledges we do every day can you say often enough you listen to
can you say often enough you listen to
can you say often enough you listen to your head I mean you’re working this is
your head I mean you’re working this is
your head I mean you’re working this is the promise that you will feel for your
the promise that you will feel for your
the promise that you will feel for your team so with this with the culture
team so with this with the culture
team so with this with the culture pledges we have form a team that works
pledges we have form a team that works
pledges we have form a team that works cohesively very well that tries to
cohesively very well that tries to
cohesively very well that tries to improve on themselves online how’s the
improve on themselves online how’s the
improve on themselves online how’s the basis
basis
basis next we need to give them a voice that
next we need to give them a voice that
next we need to give them a voice that keeps me to have a voice the staff needs
keeps me to have a voice the staff needs
keeps me to have a voice the staff needs to have a voice so we have lady three
to have a voice so we have lady three
to have a voice so we have lady three kings and debriefings where they can
kings and debriefings where they can
kings and debriefings where they can point out their unhappiness hey I wanted
point out their unhappiness hey I wanted
point out their unhappiness hey I wanted this guy today he wasn’t performing I am
this guy today he wasn’t performing I am
this guy today he wasn’t performing I am going to tell him in the nice way that
going to tell him in the nice way that
going to tell him in the nice way that nice people method way right so envious
nice people method way right so envious
nice people method way right so envious he knows how to improve and I expected
he knows how to improve and I expected
he knows how to improve and I expected you to tell me what I did wrong today
you to tell me what I did wrong today
you to tell me what I did wrong today so the D prefix r6 on where we are
so the D prefix r6 on where we are
so the D prefix r6 on where we are allowed to speak our mind and to learn
allowed to speak our mind and to learn
allowed to speak our mind and to learn from each other and we what early we
from each other and we what early we
from each other and we what early we will have town halls where by the gigs
will have town halls where by the gigs
will have town halls where by the gigs just as in this environment they get to
just as in this environment they get to
just as in this environment they get to talk to me they get to tell me hey I
talk to me they get to tell me hey I
talk to me they get to tell me hey I feel that this company the direction is
feel that this company the direction is
feel that this company the direction is going wrong I feel that week I should be
going wrong I feel that week I should be
going wrong I feel that week I should be doing business that you guys have been
doing business that you guys have been
doing business that you guys have been doing that mistake and we listen and
doing that mistake and we listen and
doing that mistake and we listen and sometimes there were a lot of changes
sometimes there were a lot of changes
sometimes there were a lot of changes that we made due to what the keeps have
that we made due to what the keeps have
that we made due to what the keeps have it back to us because I will never be as
it back to us because I will never be as
it back to us because I will never be as good as the people working on the ground
good as the people working on the ground
good as the people working on the ground they hear feedback matters and this
they hear feedback matters and this
they hear feedback matters and this important for us to listen to them and
important for us to listen to them and
important for us to listen to them and execute it execute on it where it
execute it execute on it where it
execute it execute on it where it matters so this is what we have done
matters so this is what we have done
matters so this is what we have done okay over the last four five years cool
okay over the last four five years cool
okay over the last four five years cool nice it is a picture of us doing
nice it is a picture of us doing
nice it is a picture of us doing anything this do not excite them to them
anything this do not excite them to them
anything this do not excite them to them this is yeah I work here you have me
this is yeah I work here you have me
this is yeah I work here you have me memorize this you have to do this ok I
memorize this you have to do this ok I
memorize this you have to do this ok I do not write what not a bit so the
do not write what not a bit so the
do not write what not a bit so the previous thanks that we can still our
previous thanks that we can still our
previous thanks that we can still our external factors we need internal
external factors we need internal
external factors we need internal motivation right and this is where we
motivation right and this is where we
motivation right and this is where we try to give me five your work so we just
try to give me five your work so we just
try to give me five your work so we just instilled something simple s level up
instilled something simple s level up
instilled something simple s level up cards ok so if you look at my burger lab
cards ok so if you look at my burger lab
cards ok so if you look at my burger lab the unique thing about this sorry you
the unique thing about this sorry you
the unique thing about this sorry you gotta work all stations there’s no such
gotta work all stations there’s no such
gotta work all stations there’s no such thing as I’m ready to be a catcher I’m
thing as I’m ready to be a catcher I’m
thing as I’m ready to be a catcher I’m high need to be a code you then
high need to be a code you then
high need to be a code you then efficient because I wanted you live I
efficient because I wanted you live I
efficient because I wanted you live I want you to learn everything alright so
want you to learn everything alright so
want you to learn everything alright so there is total of seven stations from
there is total of seven stations from
there is total of seven stations from the server to the cache in yellow over
the server to the cache in yellow over
the server to the cache in yellow over on the house the hospitality coop to the
on the house the hospitality coop to the
on the house the hospitality coop to the coordinator assembly grid on one bill to
coordinator assembly grid on one bill to
coordinator assembly grid on one bill to and Friday
and Friday
and Friday these are the seven stations that all
these are the seven stations that all
these are the seven stations that all geeks most likely would have to go to
geeks most likely would have to go to
geeks most likely would have to go to now how do you get a card there for
now how do you get a card there for
now how do you get a card there for criterias you need to be able to open
criterias you need to be able to open
criterias you need to be able to open run close and teach each of the station
run close and teach each of the station
run close and teach each of the station perfectly only then you will be
perfectly only then you will be
perfectly only then you will be recognized by the manager and you keep
recognized by the manager and you keep
recognized by the manager and you keep it a card no you must be thinking just
it a card no you must be thinking just
it a card no you must be thinking just economy not what is it what does it do
economy not what is it what does it do
economy not what is it what does it do you’ll be surprised
you’ll be surprised
you’ll be surprised psychologically it’s a form of
psychologically it’s a form of
psychologically it’s a form of acknowledgment I can say hey you’re good
acknowledgment I can say hey you’re good
acknowledgment I can say hey you’re good at this
at this
at this congratulation it doesn’t mean anything
congratulation it doesn’t mean anything
congratulation it doesn’t mean anything it is more effective when I give you a
it is more effective when I give you a
it is more effective when I give you a card to hold on to or something physical
card to hold on to or something physical
card to hold on to or something physical that represents your hard work your
that represents your hard work your
that represents your hard work your achievement and with this we started
achievement and with this we started
achievement and with this we started seeing geeks
seeing geeks
seeing geeks pushing themselves always asking
pushing themselves always asking
pushing themselves always asking managers hey what can I improve on okay
managers hey what can I improve on okay
managers hey what can I improve on okay make you better I need to end this cut I
make you better I need to end this cut I
make you better I need to end this cut I want to do better and that was an
want to do better and that was an
want to do better and that was an improvement throughout of all our stores
improvement throughout of all our stores
improvement throughout of all our stores because all FME has one problem the more
because all FME has one problem the more
because all FME has one problem the more you scale the more that we could just
you scale the more that we could just
you scale the more that we could just service a the food becomes that’s the
service a the food becomes that’s the
service a the food becomes that’s the truth unfortunately that’s why you see a
truth unfortunately that’s why you see a
truth unfortunately that’s why you see a lot of men choices the more they open
lot of men choices the more they open
lot of men choices the more they open the morning would say yeah not so good
the morning would say yeah not so good
the morning would say yeah not so good and Ebola but me trying so this is
and Ebola but me trying so this is
and Ebola but me trying so this is something that we put in place to make
something that we put in place to make
something that we put in place to make sure that whoop is fun work is something
sure that whoop is fun work is something
sure that whoop is fun work is something to improve on thanked and rewarded for
to improve on thanked and rewarded for
to improve on thanked and rewarded for now this is working can I give me by
now this is working can I give me by
now this is working can I give me by experience so sometimes and see we have
experience so sometimes and see we have
experience so sometimes and see we have shava stop and I need someone from some
shava stop and I need someone from some
shava stop and I need someone from some way to go to CPAP to help work but what
way to go to CPAP to help work but what
way to go to CPAP to help work but what would incentive by someone from some way
would incentive by someone from some way
would incentive by someone from some way to go to sleep after work so what we did
to go to sleep after work so what we did
to go to sleep after work so what we did was we created a card called the
was we created a card called the
was we created a card called the traveler if you travel to end under
traveler if you travel to end under
traveler if you travel to end under stall nine times you order in this time
stall nine times you order in this time
stall nine times you order in this time okay an Amish man of your effort the
okay an Amish man of your effort the
okay an Amish man of your effort the next one we help the veteran so some
next one we help the veteran so some
next one we help the veteran so some people might not be so good to look at
people might not be so good to look at
people might not be so good to look at power stations and be good at them we’re
power stations and be good at them we’re
power stations and be good at them we’re all different the main and we all have
all different the main and we all have
all different the main and we all have different skill set and that’s fine but
different skill set and that’s fine but
different skill set and that’s fine but I want to reward your loyalty you work
I want to reward your loyalty you work
I want to reward your loyalty you work by a hundred hours you get the veteran
by a hundred hours you get the veteran
by a hundred hours you get the veteran card so again making it all fun and you
card so again making it all fun and you
card so again making it all fun and you see even them that acknowledgement helps
see even them that acknowledgement helps
see even them that acknowledgement helps now of course at the end of the day this
now of course at the end of the day this
now of course at the end of the day this is just a piece of
is just a piece of
is just a piece of take it home you get nothing out of it
take it home you get nothing out of it
take it home you get nothing out of it so we instill a page here using this car
so we instill a page here using this car
so we instill a page here using this car system right so basically 650 an hour we
system right so basically 650 an hour we
system right so basically 650 an hour we went three huh we get seven drink in our
went three huh we get seven drink in our
went three huh we get seven drink in our five cars and above seventy an hour hey
five cars and above seventy an hour hey
five cars and above seventy an hour hey Carla I’m sorry some kind of birth in
Carla I’m sorry some kind of birth in
Carla I’m sorry some kind of birth in again our but this incentivizes them to
again our but this incentivizes them to
again our but this incentivizes them to stay longer to work harder better now
stay longer to work harder better now
stay longer to work harder better now today this is what we have done what I’m
today this is what we have done what I’m
today this is what we have done what I’m going to show you you right after this
going to show you you right after this
going to show you you right after this is what I want to do moving forward is a
is what I want to do moving forward is a
is what I want to do moving forward is a theory it’s something that hasn’t been
theory it’s something that hasn’t been
theory it’s something that hasn’t been tried before so very mean please
tried before so very mean please
tried before so very mean please so how deep can we go in terms of can
so how deep can we go in terms of can
so how deep can we go in terms of can define work so what I’m doing right now
define work so what I’m doing right now
define work so what I’m doing right now is some ex parenting with the MP MBTI
is some ex parenting with the MP MBTI
is some ex parenting with the MP MBTI personality test what those that a
personality test what those that a
personality test what those that a little bit you know what I’m talking
little bit you know what I’m talking
little bit you know what I’m talking about but those who are not just go home
about but those who are not just go home
about but those who are not just go home Google the myers-briggs Type Indicator
Google the myers-briggs Type Indicator
Google the myers-briggs Type Indicator okay you learned a little bit of all
okay you learned a little bit of all
okay you learned a little bit of all right
right
right and you probably learn a little bit
and you probably learn a little bit
and you probably learn a little bit about yourself as well so one game
about yourself as well so one game
about yourself as well so one game starting to do is to get them to stop
starting to do is to get them to stop
starting to do is to get them to stop doing the MBTI test before they come to
doing the MBTI test before they come to
doing the MBTI test before they come to work before their first day in work so
work before their first day in work so
work before their first day in work so what the enmity Act has does is it it
what the enmity Act has does is it it
what the enmity Act has does is it it dictates that all of us can be separated
dictates that all of us can be separated
dictates that all of us can be separated into sixteen general personality
into sixteen general personality
into sixteen general personality now these personalities do not define
now these personalities do not define
now these personalities do not define you they do not say hey because you like
you they do not say hey because you like
you they do not say hey because you like that before header like that know what
that before header like that know what
that before header like that know what it does is it identifies your strengths
it does is it identifies your strengths
it does is it identifies your strengths and yeah I need advice in the system now
and yeah I need advice in the system now
and yeah I need advice in the system now so say for example so I’m just gonna
so say for example so I’m just gonna
so say for example so I’m just gonna show you the sixteen press we started in
show you the sixteen press we started in
show you the sixteen press we started in another day okay so we’re gonna go down
another day okay so we’re gonna go down
another day okay so we’re gonna go down and pick three random ones okay so
and pick three random ones okay so
and pick three random ones okay so generally I am able to go to all sixteen
generally I am able to go to all sixteen
generally I am able to go to all sixteen and say these are the characteristics is
and say these are the characteristics is
and say these are the characteristics is suitable to be a server they’re suitable
suitable to be a server they’re suitable
suitable to be a server they’re suitable debate on an assembly line are still
debate on an assembly line are still
debate on an assembly line are still would be on the coordinator so the first
would be on the coordinator so the first
would be on the coordinator so the first one architect INTJ is imaginative and
one architect INTJ is imaginative and
one architect INTJ is imaginative and asteroid and they are strategic thinkers
asteroid and they are strategic thinkers
asteroid and they are strategic thinkers with a plan for everything what do you
with a plan for everything what do you
with a plan for everything what do you think they are good for that’s a bigger
think they are good for that’s a bigger
think they are good for that’s a bigger now what about the console the ESF J
now what about the console the ESF J
now what about the console the ESF J people who are extraordinary Karen they
people who are extraordinary Karen they
people who are extraordinary Karen they are socially popular and people who are
are socially popular and people who are
are socially popular and people who are always eager to help why should they be
always eager to help why should they be
always eager to help why should they be very good server and finally the
very good server and finally the
very good server and finally the Entertainer spontaneous energetic
Entertainer spontaneous energetic
Entertainer spontaneous energetic enthusiastic people and life is never
enthusiastic people and life is never
enthusiastic people and life is never boring around them generally they will
boring around them generally they will
boring around them generally they will think of you everywhere
think of you everywhere
think of you everywhere but I will put them on the assembly line
but I will put them on the assembly line
but I will put them on the assembly line but something like are hard workers that
but something like are hard workers that
but something like are hard workers that is doing Chinese burgers out sometimes
is doing Chinese burgers out sometimes
is doing Chinese burgers out sometimes it can get a little bit boring
it can get a little bit boring
it can get a little bit boring having someone down the team makes it
having someone down the team makes it
having someone down the team makes it fun makes work fun
fun makes work fun
fun makes work fun no and you’ve got me thinking a little
no and you’ve got me thinking a little
no and you’ve got me thinking a little bit more now
bit more now
bit more now I played yeah well I don’t play so much
I played yeah well I don’t play so much
I played yeah well I don’t play so much again giving nowadays but I think a lot
again giving nowadays but I think a lot
again giving nowadays but I think a lot when it was still happening right so it
when it was still happening right so it
when it was still happening right so it got me thinking okay I believe the MBTI
got me thinking okay I believe the MBTI
got me thinking okay I believe the MBTI personality personality has to gaming so
personality personality has to gaming so
personality personality has to gaming so if you look at the defender okay
if you look at the defender okay
if you look at the defender okay somewhat varied they’re typically that
somewhat varied they’re typically that
somewhat varied they’re typically that decreases and one protectors always
decreases and one protectors always
decreases and one protectors always ready to defend the other ones it’s like
ready to defend the other ones it’s like
ready to defend the other ones it’s like mercy from Oh watch right
mercy from Oh watch right
mercy from Oh watch right what about em okay quiet and mystical
what about em okay quiet and mystical
what about em okay quiet and mystical yet very inspiring and tireless ideas
yet very inspiring and tireless ideas
yet very inspiring and tireless ideas they are like the wizard from special
they are like the wizard from special
they are like the wizard from special pants right and then we have the
pants right and then we have the
pants right and then we have the entertainer again spontaneous energetic
entertainer again spontaneous energetic
entertainer again spontaneous energetic enthusiastic
enthusiastic
enthusiastic you’re like the barred from attending
you’re like the barred from attending
you’re like the barred from attending the keepers so when we think about RPG
the keepers so when we think about RPG
the keepers so when we think about RPG you want to level up we think about
you want to level up we think about
you want to level up we think about attributes right that the character has
attributes right that the character has
attributes right that the character has that one attribute so this is one of our
that one attribute so this is one of our
that one attribute so this is one of our gig working on a griddle lets you go
gig working on a griddle lets you go
gig working on a griddle lets you go pick a warrior so yeah I cover that is a
pick a warrior so yeah I cover that is a
pick a warrior so yeah I cover that is a steamer miss in the cheese okay yes the
steamer miss in the cheese okay yes the
steamer miss in the cheese okay yes the spatula to scrape the meat patties up
spatula to scrape the meat patties up
spatula to scrape the meat patties up it’s a SWAT and a shield
so if you put RPG characters and put and
so if you put RPG characters and put and identify what attributes each station or
identify what attributes each station or
identify what attributes each station or each role does okay you can’t you can
each role does okay you can’t you can
each role does okay you can’t you can repackage it as something different so
repackage it as something different so
repackage it as something different so what we’re trying to do here is let’s
what we’re trying to do here is let’s
what we’re trying to do here is let’s say this is not for I’ve not done
say this is not for I’ve not done
say this is not for I’ve not done anything to end up it this is a game
anything to end up it this is a game
anything to end up it this is a game theoretical so in video games you burn
theoretical so in video games you burn
theoretical so in video games you burn points and if you see where you want to
points and if you see where you want to
points and if you see where you want to put your points that you know if you
put your points that you know if you
put your points that you know if you have ten points it could find strength
have ten points it could find strength
have ten points it could find strength to in dexterity and sort of all so these
to in dexterity and sort of all so these
to in dexterity and sort of all so these are the attributes were looking at
are the attributes were looking at
are the attributes were looking at strength intelligence charisma dexterity
strength intelligence charisma dexterity
strength intelligence charisma dexterity Constitution and wisdom this some things
Constitution and wisdom this some things
Constitution and wisdom this some things that I think as a human being you want
that I think as a human being you want
that I think as a human being you want to have that’s wrong you want to develop
to have that’s wrong you want to develop
to have that’s wrong you want to develop strength you want to Train mental
strength you want to Train mental
strength you want to Train mental strength training physical strength
strength training physical strength
strength training physical strength dexterity you only move fast you want to
dexterity you only move fast you want to
dexterity you only move fast you want to be able to in businesses won’t be able
be able to in businesses won’t be able
be able to in businesses won’t be able to pivot something doesn’t work change
to pivot something doesn’t work change
to pivot something doesn’t work change something else right or just in general
something else right or just in general
something else right or just in general being athletically fit in in both wisdom
being athletically fit in in both wisdom
being athletically fit in in both wisdom wisdom from this age the more you
wisdom from this age the more you
wisdom from this age the more you experience the more wisdom you can so I
experience the more wisdom you can so I
experience the more wisdom you can so I thought okay take back all the stations
thought okay take back all the stations
thought okay take back all the stations that of the attributes that sir all the
that of the attributes that sir all the
that of the attributes that sir all the double half-caf that we have put in
double half-caf that we have put in
double half-caf that we have put in place currently the server he needs to
place currently the server he needs to
place currently the server he needs to work pass and usually subjective abuse
work pass and usually subjective abuse
work pass and usually subjective abuse from the customers the cashier and to be
from the customers the cashier and to be
from the customers the cashier and to be good if not list and have to be
good if not list and have to be
good if not list and have to be hospitable assembly line has to be
hospitable assembly line has to be
hospitable assembly line has to be focused and team player
focused and team player
focused and team player we don’t want handle that he and
we don’t want handle that he and
we don’t want handle that he and physically P we don’t do multitasking
physically P we don’t do multitasking
physically P we don’t do multitasking and fast
and fast
and fast prior handle the heat men multitask this
prior handle the heat men multitask this
prior handle the heat men multitask this is just a quick example obviously there
is just a quick example obviously there
is just a quick example obviously there are a lot more that they have to go
are a lot more that they have to go
are a lot more that they have to go through if I try to merge this idea and
through if I try to merge this idea and
through if I try to merge this idea and the attribute idea Komachi
the attribute idea Komachi
the attribute idea Komachi RPG player dexterity plus one
RPG player dexterity plus one
RPG player dexterity plus one Constitution plus one if you work as a
Constitution plus one if you work as a
Constitution plus one if you work as a server right if you work if the cash
server right if you work if the cash
server right if you work if the cash they need to be could have numbers
they need to be could have numbers
they need to be could have numbers intelligence plus one so I say can I
intelligence plus one so I say can I
intelligence plus one so I say can I move forward with this idea and develop
move forward with this idea and develop
move forward with this idea and develop something that allows my part-timers my
something that allows my part-timers my
something that allows my part-timers my staff wanted by what they have learned
staff wanted by what they have learned
staff wanted by what they have learned to put it into numbers because
to put it into numbers because
to put it into numbers because I have people that come in and out and
I have people that come in and out and
I have people that come in and out and they go they walk up and I’ve seen them
they go they walk up and I’ve seen them
they go they walk up and I’ve seen them groan see when they come in the nervous
groan see when they come in the nervous
groan see when they come in the nervous da they don’t know how to speak and when
da they don’t know how to speak and when
da they don’t know how to speak and when they go out they are they are
they go out they are they are
they go out they are they are intelligent people they they they are
intelligent people they they they are
intelligent people they they they are they have even joined the debate team
they have even joined the debate team
they have even joined the debate team and so on I’m parents coming to us
and so on I’m parents coming to us
and so on I’m parents coming to us saying hey my son joined you guys he was
saying hey my son joined you guys he was
saying hey my son joined you guys he was shy at first but not so talkative I want
shy at first but not so talkative I want
shy at first but not so talkative I want him to stop us we cannot write and we’ve
him to stop us we cannot write and we’ve
him to stop us we cannot write and we’ve seen the growth but there is no way to
seen the growth but there is no way to
seen the growth but there is no way to quantify it and I was thinking what if
quantify it and I was thinking what if
quantify it and I was thinking what if we can quantify it now why do I want to
we can quantify it now why do I want to
we can quantify it now why do I want to quantify our shy be a little bit later
quantify our shy be a little bit later
quantify our shy be a little bit later now what if I build an app that allows
now what if I build an app that allows
now what if I build an app that allows them to track their performance all
them to track their performance all
them to track their performance all right
right
right so Bethel in the kitchen for seven hours
so Bethel in the kitchen for seven hours
so Bethel in the kitchen for seven hours in 0.9 points
in 0.9 points
in 0.9 points travel to another time you know working
travel to another time you know working
travel to another time you know working another stall or attended a training
another stall or attended a training
another stall or attended a training class and if you gain experience and if
class and if you gain experience and if
class and if you gain experience and if you can quantify all this and put it in
you can quantify all this and put it in
you can quantify all this and put it in a nice package whereby they can carry
a nice package whereby they can carry
a nice package whereby they can carry this and then use the date have
this and then use the date have
this and then use the date have collected about working of us and carry
collected about working of us and carry
collected about working of us and carry it into the CV of some sort I feel that
it into the CV of some sort I feel that
it into the CV of some sort I feel that as students you guys experience a lot of
as students you guys experience a lot of
as students you guys experience a lot of things
things
things you go out there work you go drink
you go out there work you go drink
you go out there work you go drink events and whatnot there’s no way that
events and whatnot there’s no way that
events and whatnot there’s no way that you can once e1cb still say what you are
you can once e1cb still say what you are
you can once e1cb still say what you are president of the man huh so what but if
president of the man huh so what but if
president of the man huh so what but if there was a way to track what you have
there was a way to track what you have
there was a way to track what you have learned intelligence this guy because he
learned intelligence this guy because he
learned intelligence this guy because he was president of the math club is
was president of the math club is
was president of the math club is intelligence is just 100 points right
intelligence is just 100 points right
intelligence is just 100 points right and when you show your future employee
and when you show your future employee
and when you show your future employee and say that hey this is something that
and say that hey this is something that
and say that hey this is something that I have gained who did not help you
I have gained who did not help you
I have gained who did not help you hopefully it does so what I’m trying to
hopefully it does so what I’m trying to
hopefully it does so what I’m trying to say is I’m hoping to us hopefully
say is I’m hoping to us hopefully
say is I’m hoping to us hopefully building a platform point app that
building a platform point app that
building a platform point app that allows you to transfer your experiences
allows you to transfer your experiences
allows you to transfer your experiences in credit for moving forward into your
in credit for moving forward into your
in credit for moving forward into your career I don’t know how far this can go
career I don’t know how far this can go
career I don’t know how far this can go but I’m gonna try so for now what we’re
but I’m gonna try so for now what we’re
but I’m gonna try so for now what we’re gonna do and my program is we’re going
gonna do and my program is we’re going
gonna do and my program is we’re going to continue to grow young people we’re
to continue to grow young people we’re
to continue to grow young people we’re gonna continue to come get them to come
gonna continue to come get them to come
gonna continue to come get them to come in and contribute and learn and and grow
in and contribute and learn and and grow
in and contribute and learn and and grow and then hopefully one day one day
and then hopefully one day one day
and then hopefully one day one day through our little action like this
through our little action like this
through our little action like this where we grow
where we grow
where we grow students like you guys into young adults
students like you guys into young adults
students like you guys into young adults they are smart they are diplomatic and I
they are smart they are diplomatic and I
they are smart they are diplomatic and I think that my little bit to help in
think that my little bit to help in
think that my little bit to help in society so I’m gonna leave you with this
society so I’m gonna leave you with this
society so I’m gonna leave you with this you guys are awesome so go and
you guys are awesome so go and
you guys are awesome so go and [Applause]
”
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