today we live in a world where everything is multitasking for instance
everything is multitasking for instance
everything is multitasking for instance if you see your phones or tablets they
if you see your phones or tablets they
if you see your phones or tablets they perform multiple functions at once and
perform multiple functions at once and
perform multiple functions at once and they are cameras homes media players etc
they are cameras homes media players etc
they are cameras homes media players etc there’s another lying problem for this
there’s another lying problem for this
there’s another lying problem for this problem they are not excel in single
problem they are not excel in single
problem they are not excel in single feature there are all rounders but
feature there are all rounders but
feature there are all rounders but they’re more or less like the modern
they’re more or less like the modern
they’re more or less like the modern Swiss Army knife and this approach you
Swiss Army knife and this approach you
Swiss Army knife and this approach you can see in restaurants you can see in
can see in restaurants you can see in
can see in restaurants you can see in stores and pharmacies when you want to
stores and pharmacies when you want to
stores and pharmacies when you want to load a restaurant chain you will notice
load a restaurant chain you will notice
load a restaurant chain you will notice that they’ll sell merchants lunch dinner
that they’ll sell merchants lunch dinner
that they’ll sell merchants lunch dinner and they can’t they’ll try to turn
and they can’t they’ll try to turn
and they can’t they’ll try to turn themselves into a bar and just to create
themselves into a bar and just to create
themselves into a bar and just to create some extra money
some extra money
some extra money now that the same happens with
now that the same happens with
now that the same happens with pharmacies if you go to a pharmacy
pharmacies if you go to a pharmacy
pharmacies if you go to a pharmacy you’ll be lucky to find some drugs or
you’ll be lucky to find some drugs or
you’ll be lucky to find some drugs or medication between the Isles candy
medication between the Isles candy
medication between the Isles candy makeup grocery items and cleaning items
makeup grocery items and cleaning items
makeup grocery items and cleaning items um so this actually takes me to my story
um so this actually takes me to my story
um so this actually takes me to my story or the story of home burgers when we
or the story of home burgers when we
or the story of home burgers when we started developing a business we focused
started developing a business we focused
started developing a business we focused on a single recipe making a more than
on a single recipe making a more than
on a single recipe making a more than the perfect burger or our formal perfect
the perfect burger or our formal perfect
the perfect burger or our formal perfect burger we work day and night to find the
burger we work day and night to find the
burger we work day and night to find the perfect recipe and like look for the
perfect recipe and like look for the
perfect recipe and like look for the right cuts for the beef switch out the
right cuts for the beef switch out the
right cuts for the beef switch out the sauces make different types of sauces
sauces make different types of sauces
sauces make different types of sauces for the burger and find the perfect one
for the burger and find the perfect one
for the burger and find the perfect one switch out the fries maybe
switch out the fries maybe
switch out the fries maybe sacrifice or those enterprise and when
sacrifice or those enterprise and when
sacrifice or those enterprise and when we were about to open for business
we were about to open for business
we were about to open for business we realized we only had one item and
we realized we only had one item and
we realized we only had one item and other menu who was it was just a very
other menu who was it was just a very
other menu who was it was just a very very handsome fries and at that point we
very handsome fries and at that point we
very handsome fries and at that point we decided to make probably the best
decided to make probably the best
decided to make probably the best decision that we could have made which
decision that we could have made which
decision that we could have made which was stick by one item I make it the best
was stick by one item I make it the best
was stick by one item I make it the best possible so when we opened the
possible so when we opened the
possible so when we opened the restaurant and customers started coming
restaurant and customers started coming
restaurant and customers started coming back we noticed that they came back to
back we noticed that they came back to
back we noticed that they came back to two specific reasons the first is that
two specific reasons the first is that
two specific reasons the first is that they love the convenient efficiency and
they love the convenient efficiency and
they love the convenient efficiency and the quality of the burgers and second
the quality of the burgers and second
the quality of the burgers and second they love that
they love that
they love that the media was so easy that they didn’t
the media was so easy that they didn’t
the media was so easy that they didn’t have to think about what they want to
have to think about what they want to
have to think about what they want to order what they went through to eat that
order what they went through to eat that
order what they went through to eat that day so when a restaurant operation
day so when a restaurant operation
day so when a restaurant operation starts starts to work it starts to
starts starts to work it starts to
starts starts to work it starts to develop itself on the longer the menu
develop itself on the longer the menu
develop itself on the longer the menu and the more complex of menu the more
and the more complex of menu the more
and the more complex of menu the more complex the operations can be and what’s
complex the operations can be and what’s
complex the operations can be and what’s happening is that you end up having like
happening is that you end up having like
happening is that you end up having like a dance between the management the
a dance between the management the
a dance between the management the employees of the customers and when it
employees of the customers and when it
employees of the customers and when it gets busy that a complex dance tends to
gets busy that a complex dance tends to
gets busy that a complex dance tends to break down and breakdowns happen all the
break down and breakdowns happen all the
break down and breakdowns happen all the time and I had never really liked it
time and I had never really liked it
time and I had never really liked it stated but what’s important is that
stated but what’s important is that
stated but what’s important is that because we had such like a focus menu
because we had such like a focus menu
because we had such like a focus menu and a focused operations that were able
and a focused operations that were able
and a focused operations that were able to pick ourselves up and and learn from
to pick ourselves up and and learn from
to pick ourselves up and and learn from my mistakes and developing to get to be
my mistakes and developing to get to be
my mistakes and developing to get to be there every day one clear example is
there every day one clear example is
there every day one clear example is that of that is that when we started to
that of that is that when we started to
that of that is that when we started to expand we had something that we call for
expand we had something that we call for
expand we had something that we call for growing pains which is um we weren’t
growing pains which is um we weren’t
growing pains which is um we weren’t able to keep up with the demand and well
able to keep up with the demand and well
able to keep up with the demand and well then ended up having is that we have to
then ended up having is that we have to
then ended up having is that we have to like along the way to figure out
like along the way to figure out
like along the way to figure out inventory procedures where to store more
inventory procedures where to store more
inventory procedures where to store more inventory to be able to sell more set up
inventory to be able to sell more set up
inventory to be able to sell more set up production standards and production
production standards and production
production standards and production procedures in order to just keep up the
procedures in order to just keep up the
procedures in order to just keep up the operation going and once your example
operation going and once your example
operation going and once your example that is like for instance our inventory
that is like for instance our inventory
that is like for instance our inventory management system this might seem a
management system this might seem a
management system this might seem a little technical but if if you have a
little technical but if if you have a
little technical but if if you have a long menu or a complex menu you have
long menu or a complex menu you have
long menu or a complex menu you have balanced thousands of thousands of items
balanced thousands of thousands of items
balanced thousands of thousands of items you have to count every day or every
you have to count every day or every
you have to count every day or every week and in order to give your inventory
week and in order to give your inventory
week and in order to give your inventory control and if your managers are taking
control and if your managers are taking
control and if your managers are taking care of that
care of that
care of that losing focus on what matters the most
losing focus on what matters the most
losing focus on what matters the most which is cooking a burger or cooking a
which is cooking a burger or cooking a
which is cooking a burger or cooking a great food
great food
great food right and since we didn’t have that
right and since we didn’t have that
right and since we didn’t have that problem our inventory management system
problem our inventory management system
problem our inventory management system was easy to set up and it was easy to
was easy to set up and it was easy to
was easy to set up and it was easy to control after that and our managers can
control after that and our managers can
control after that and our managers can focus on bringing quality to our
focus on bringing quality to our
focus on bringing quality to our customers
customers
customers above all um so also in terms of quality
above all um so also in terms of quality
above all um so also in terms of quality since our menu is simplified the going
since our menu is simplified the going
since our menu is simplified the going to have menu items competing for a
to have menu items competing for a
to have menu items competing for a cooking space in our in our restaurant
cooking space in our in our restaurant
cooking space in our in our restaurant if you ever been to one of our
if you ever been to one of our
if you ever been to one of our restaurants if you’re pretty small you
restaurants if you’re pretty small you
restaurants if you’re pretty small you have a griddle you have the fryer that’s
have a griddle you have the fryer that’s
have a griddle you have the fryer that’s pretty much it and if you have more than
pretty much it and if you have more than
pretty much it and if you have more than one item you’re going to have a
one item you’re going to have a
one item you’re going to have a competition between two items and same
competition between two items and same
competition between two items and same grill you have the grill master trying
grill you have the grill master trying
grill you have the grill master trying to figure out if he’s going to Burger
to figure out if he’s going to Burger
to figure out if he’s going to Burger chicken burgers or whatever other
chicken burgers or whatever other
chicken burgers or whatever other ingredients or products you have so
ingredients or products you have so
ingredients or products you have so since we only had one product that grill
since we only had one product that grill
since we only had one product that grill master could focus on bring out as many
master could focus on bring out as many
master could focus on bring out as many products as many items in C code or as
products as many items in C code or as
products as many items in C code or as many burgers as you could and trying to
many burgers as you could and trying to
many burgers as you could and trying to control the polygon a single hamburger
control the polygon a single hamburger
control the polygon a single hamburger and that’s very important because for
and that’s very important because for
and that’s very important because for instance if we’re known for having a
instance if we’re known for having a
instance if we’re known for having a juicy burger and is it the secret to
juicy burger and is it the secret to
juicy burger and is it the secret to getting a juicy burger is finding the
getting a juicy burger is finding the
getting a juicy burger is finding the right amount of time if you cook it for
right amount of time if you cook it for
right amount of time if you cook it for a short amount of time you’re going to
a short amount of time you’re going to
a short amount of time you’re going to get a proverb if you cook it for a long
get a proverb if you cook it for a long
get a proverb if you cook it for a long amount of time again if every driver so
amount of time again if every driver so
amount of time again if every driver so if this instance the grill guy is it’s
if this instance the grill guy is it’s
if this instance the grill guy is it’s controlling his burgers and yes control
controlling his burgers and yes control
controlling his burgers and yes control another product he’s going to lose focus
another product he’s going to lose focus
another product he’s going to lose focus of his burgers and they’re going to come
of his burgers and they’re going to come
of his burgers and they’re going to come either raw or really dry so eventually
either raw or really dry so eventually
either raw or really dry so eventually one of the having is that quality this
one of the having is that quality this
one of the having is that quality this is he became a pillar of our business um
is he became a pillar of our business um
is he became a pillar of our business um and in terms of the second aspect which
and in terms of the second aspect which
and in terms of the second aspect which is a what we call a menu exciting is
is a what we call a menu exciting is
is a what we call a menu exciting is that when you go into a restaurant and
that when you go into a restaurant and
that when you go into a restaurant and you
you
you long menu with different options there’s
long menu with different options there’s
long menu with different options there’s something the back of the head that
something the back of the head that
something the back of the head that tells you should I order this one or the
tells you should I order this one or the
tells you should I order this one or the vegetarian or a chicken library and you
vegetarian or a chicken library and you
vegetarian or a chicken library and you really don’t know why you want to order
really don’t know why you want to order
really don’t know why you want to order and even after you place your order
and even after you place your order
and even after you place your order you’re still not sure if you made the
you’re still not sure if you made the
you’re still not sure if you made the right decision and this happens is like
right decision and this happens is like
right decision and this happens is like in standing in our language you looking
in standing in our language you looking
in standing in our language you looking at menu
at menu
at menu it takes you a longer time that you
it takes you a longer time that you
it takes you a longer time that you don’t have any options like it might
don’t have any options like it might
don’t have any options like it might sound weird but the lessons that have
sound weird but the lessons that have
sound weird but the lessons that have that you choose to make that decision
that you choose to make that decision
that you choose to make that decision and what happens that whole purpose is
and what happens that whole purpose is
and what happens that whole purpose is that people know that there’s only one
that people know that there’s only one
that people know that there’s only one option you can choose other single patio
option you can choose other single patio
option you can choose other single patio or double patty and that’s about it
or double patty and that’s about it
or double patty and that’s about it right and then what ended up happening
right and then what ended up happening
right and then what ended up happening is that our bottle legs in the operation
is that our bottle legs in the operation
is that our bottle legs in the operation were not because of people having to
were not because of people having to
were not because of people having to make a decision or waiting a long time
make a decision or waiting a long time
make a decision or waiting a long time in line we’re here trying to make a
in line we’re here trying to make a
in line we’re here trying to make a decision it was for his stuff like the
decision it was for his stuff like the
decision it was for his stuff like the credit card processing machine stuff
credit card processing machine stuff
credit card processing machine stuff like that that wasn’t faceted so this is
like that that wasn’t faceted so this is
like that that wasn’t faceted so this is if you prevent the menu exciting people
if you prevent the menu exciting people
if you prevent the menu exciting people know and that the like even though
know and that the like even though
know and that the like even though there’s a line they’re going to come
there’s a line they’re going to come
there’s a line they’re going to come back and it’s going to move fast
back and it’s going to move fast
back and it’s going to move fast right and they and the quality of the
right and they and the quality of the
right and they and the quality of the burgers are always going to be good and
burgers are always going to be good and
burgers are always going to be good and not to extend myself that so much but
not to extend myself that so much but
not to extend myself that so much but looking back all those compromises might
looking back all those compromises might
looking back all those compromises might have seen like a difficult decision then
have seen like a difficult decision then
have seen like a difficult decision then but nowadays it’s a pillar of our
but nowadays it’s a pillar of our
but nowadays it’s a pillar of our business and we look at it like from now
business and we look at it like from now
business and we look at it like from now from now on every decision you want to
from now on every decision you want to
from now on every decision you want to take we want to make it as simple as
take we want to make it as simple as
take we want to make it as simple as possible and it’s focus as possible in
possible and it’s focus as possible in
possible and it’s focus as possible in order to to maintain the quality of your
order to to maintain the quality of your
order to to maintain the quality of your business and I’m not saying this is the
business and I’m not saying this is the
business and I’m not saying this is the only way to do business I’m not only
only way to do business I’m not only
only way to do business I’m not only saying
saying
saying this is the perfect way to do it but
this is the perfect way to do it but
this is the perfect way to do it but this is what they want worked for us and
this is what they want worked for us and
this is what they want worked for us and what make this made a successful I’m on
what make this made a successful I’m on
what make this made a successful I’m on our competition right and the going
our competition right and the going
our competition right and the going forward there is probably going to be
forward there is probably going to be
forward there is probably going to be tinkering because you’re going to be
tinkering because you’re going to be
tinkering because you’re going to be modifications in the matrix setup but at
modifications in the matrix setup but at
modifications in the matrix setup but at the end of the day we’ve established the
the end of the day we’ve established the
the end of the day we’ve established the groundwork in the basis for a focused
groundwork in the basis for a focused
groundwork in the basis for a focused and efficient company
and efficient company
and efficient company [Applause]
”
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