[Music] it was January 1986 I was on my first
it was January 1986 I was on my first
it was January 1986 I was on my first business trip ever to Douglas County
business trip ever to Douglas County
business trip ever to Douglas County Nevada I was a chief product officer in
Nevada I was a chief product officer in
Nevada I was a chief product officer in the entire professional services
the entire professional services
the entire professional services organization for a small start-up
organization for a small start-up
organization for a small start-up software company my mission was to teach
software company my mission was to teach
software company my mission was to teach the county how to close their books
the county how to close their books
the county how to close their books using our new financial management
using our new financial management
using our new financial management system I arrived at the county offices
system I arrived at the county offices
system I arrived at the county offices and I sat down with the treasurer at the
and I sat down with the treasurer at the
and I sat down with the treasurer at the dumb terminal and we began training I
dumb terminal and we began training I
dumb terminal and we began training I instructed her to select option one
instructed her to select option one
instructed her to select option one financial management system letter a
financial management system letter a
financial management system letter a general ledger number six year n clothes
general ledger number six year n clothes
general ledger number six year n clothes and a message popped up on the green
and a message popped up on the green
and a message popped up on the green screen press go to execute year unclose
screen press go to execute year unclose
screen press go to execute year unclose she presco and we enjoyed a cup of
she presco and we enjoyed a cup of
she presco and we enjoyed a cup of coffee while the programs were several
coffee while the programs were several
coffee while the programs were several hours later we returned in there is a
hours later we returned in there is a
hours later we returned in there is a message on the green screen jobs
message on the green screen jobs
message on the green screen jobs executed successfully I was elated and
executed successfully I was elated and
executed successfully I was elated and shouted your books are closed she looked
shouted your books are closed she looked
shouted your books are closed she looked at me with a look of horror on her face
at me with a look of horror on her face
at me with a look of horror on her face and she said to me with her legal pad in
and she said to me with her legal pad in
and she said to me with her legal pad in hand but Heidi you haven’t shown me how
hand but Heidi you haven’t shown me how
hand but Heidi you haven’t shown me how to process all of these journal entries
to process all of these journal entries
to process all of these journal entries she was not elated so I reset the
she was not elated so I reset the
she was not elated so I reset the training environment and I called the
training environment and I called the
training environment and I called the treasurer back and I patiently explained
treasurer back and I patiently explained
treasurer back and I patiently explained to her my four simple instructions she
to her my four simple instructions she
to her my four simple instructions she press go and we went out to lunch
press go and we went out to lunch
press go and we went out to lunch several hours later we returned and the
several hours later we returned and the
several hours later we returned and the jobs had completed successfully again
jobs had completed successfully again
jobs had completed successfully again the treasure was still not elated why
the treasure was still not elated why
the treasure was still not elated why didn’t she understand this amazing new
didn’t she understand this amazing new
didn’t she understand this amazing new software was able to do in hours which
software was able to do in hours which
software was able to do in hours which he had previously slaved over four weeks
he had previously slaved over four weeks
he had previously slaved over four weeks and months sure it seemed much easier to
and months sure it seemed much easier to
and months sure it seemed much easier to me but she didn’t understand the process
me but she didn’t understand the process
me but she didn’t understand the process and she lacked confidence in the results
and she lacked confidence in the results
and she lacked confidence in the results what would you have done well I stayed
what would you have done well I stayed
what would you have done well I stayed up all night and i coded a series of
up all night and i coded a series of
up all night and i coded a series of reports to include all of the journal
reports to include all of the journal
reports to include all of the journal entries that run the treasurer’s legal
entries that run the treasurer’s legal
entries that run the treasurer’s legal pad the following morning I went back to
pad the following morning I went back to
pad the following morning I went back to the county offices
the county offices
the county offices and we sat down at the dumb terminal and
and we sat down at the dumb terminal and
and we sat down at the dumb terminal and we tried it again cheap resco when we
we tried it again cheap resco when we
we tried it again cheap resco when we anxiously awaited for the program’s to
anxiously awaited for the program’s to
anxiously awaited for the program’s to complete execution again but this time
complete execution again but this time
complete execution again but this time we walked over to the printer where
we walked over to the printer where
we walked over to the printer where green bar computer paper was printing
green bar computer paper was printing
green bar computer paper was printing pages or journal entries in the exact
pages or journal entries in the exact
pages or journal entries in the exact order that she had written on her legal
order that she had written on her legal
order that she had written on her legal pad she was elated Douglas County’s
pad she was elated Douglas County’s
pad she was elated Douglas County’s treasurer didn’t necessarily want me to
treasurer didn’t necessarily want me to
treasurer didn’t necessarily want me to teach her how to use a new software what
teach her how to use a new software what
teach her how to use a new software what she wanted me to do was to show her
she wanted me to do was to show her
she wanted me to do was to show her exactly what she had always done
exactly what she had always done
exactly what she had always done manually using the new software it was
manually using the new software it was
manually using the new software it was somehow inconceivable to her that the
somehow inconceivable to her that the
somehow inconceivable to her that the world was changing and that technology
world was changing and that technology
world was changing and that technology could now closed her books in a matter
could now closed her books in a matter
could now closed her books in a matter of hours not weeks she didn’t realize
of hours not weeks she didn’t realize
of hours not weeks she didn’t realize that she would have to change what she
that she would have to change what she
that she would have to change what she was doing this would be the very first
was doing this would be the very first
was doing this would be the very first lesson I learned about technology people
lesson I learned about technology people
lesson I learned about technology people are more important than technology
are more important than technology
are more important than technology because technology is about change and
because technology is about change and
because technology is about change and changes always about people this makes
changes always about people this makes
changes always about people this makes change really really hard digital
change really really hard digital
change really really hard digital disruption has changed everything since
disruption has changed everything since
disruption has changed everything since my encounter with the Douglas County
my encounter with the Douglas County
my encounter with the Douglas County Treasurer smartphones self-driving cars
Treasurer smartphones self-driving cars
Treasurer smartphones self-driving cars Pokemon go none of these existed in 1986
Pokemon go none of these existed in 1986
Pokemon go none of these existed in 1986 or even 20 years ago because everything
or even 20 years ago because everything
or even 20 years ago because everything is changing everything must change
is changing everything must change
is changing everything must change including you well the antidote is agile
including you well the antidote is agile
including you well the antidote is agile in both the technical and a human sense
in both the technical and a human sense
in both the technical and a human sense today I will focus on the human sense
today I will focus on the human sense
today I will focus on the human sense you see at its core agile is about
you see at its core agile is about
you see at its core agile is about change it’s about changing human
change it’s about changing human
change it’s about changing human behavior and how we interact with each
behavior and how we interact with each
behavior and how we interact with each other it’s about uncovering better ways
other it’s about uncovering better ways
other it’s about uncovering better ways of doing things in helping others to do
of doing things in helping others to do
of doing things in helping others to do it it’s a fundamentally different way of
it it’s a fundamentally different way of
it it’s a fundamentally different way of working thinking and being to thrive in
working thinking and being to thrive in
working thinking and being to thrive in a world of digital disruption in
a world of digital disruption in
a world of digital disruption in continuous change we must become agile
continuous change we must become agile
continuous change we must become agile the first step to becoming agile is to
the first step to becoming agile is to
the first step to becoming agile is to embrace the agile mindset of meeting
embrace the agile mindset of meeting
embrace the agile mindset of meeting people where they are I’ve discovered
people where they are I’ve discovered
people where they are I’ve discovered three dimensions of
three dimensions of
three dimensions of this the first dimension is being
this the first dimension is being
this the first dimension is being present so that we can begin to
present so that we can begin to
present so that we can begin to understand what it is people worn out so
understand what it is people worn out so
understand what it is people worn out so good at this we’re pretty good at
good at this we’re pretty good at
good at this we’re pretty good at telling you what we think we’re doing
telling you what we think we’re doing
telling you what we think we’re doing not even what we’re actually doing or
not even what we’re actually doing or
not even what we’re actually doing or more importantly why we’re even doing it
more importantly why we’re even doing it
more importantly why we’re even doing it agile is relentlessly focused the second
agile is relentlessly focused the second
agile is relentlessly focused the second dimension is discovering how we got
dimension is discovering how we got
dimension is discovering how we got where we are or why it is a wise
where we are or why it is a wise
where we are or why it is a wise colleague taught me many years ago that
colleague taught me many years ago that
colleague taught me many years ago that things are the way they are because
things are the way they are because
things are the way they are because those who are in power desire it to be
those who are in power desire it to be
those who are in power desire it to be that way while this may be true it is
that way while this may be true it is
that way while this may be true it is still important to ask why in fact we
still important to ask why in fact we
still important to ask why in fact we have to ask why at least five times
have to ask why at least five times
have to ask why at least five times before we get to the essence of the
before we get to the essence of the
before we get to the essence of the thing and it’s the essence of the thing
thing and it’s the essence of the thing
thing and it’s the essence of the thing that drives us to the understanding of
that drives us to the understanding of
that drives us to the understanding of why it is without this understanding
why it is without this understanding
why it is without this understanding it’s virtually impossible to develop a
it’s virtually impossible to develop a
it’s virtually impossible to develop a positive response to change agile is
positive response to change agile is
positive response to change agile is listening to understand and the third
listening to understand and the third
listening to understand and the third dimension is imagining what is possible
dimension is imagining what is possible
dimension is imagining what is possible or the ability to think really big
or the ability to think really big
or the ability to think really big earlier in my career I began the
earlier in my career I began the
earlier in my career I began the practice of asking a question in
practice of asking a question in
practice of asking a question in rewarding the person with the correct
rewarding the person with the correct
rewarding the person with the correct answer with dinner for two at the
answer with dinner for two at the
answer with dinner for two at the restaurant of your choice I’ve never
restaurant of your choice I’ve never
restaurant of your choice I’ve never offered any limitation as to location or
offered any limitation as to location or
offered any limitation as to location or cost now I have to ask how many of you
cost now I have to ask how many of you
cost now I have to ask how many of you are thinking of a three-star Michelin
are thinking of a three-star Michelin
are thinking of a three-star Michelin restaurant right now I didn’t think so
restaurant right now I didn’t think so
restaurant right now I didn’t think so the winner has never chosen a three-star
the winner has never chosen a three-star
the winner has never chosen a three-star Michelin restaurant in any city the
Michelin restaurant in any city the
Michelin restaurant in any city the winner usually chooses their favorite
winner usually chooses their favorite
winner usually chooses their favorite local lunch spot we don’t think big
local lunch spot we don’t think big
local lunch spot we don’t think big enough we think within our own
enough we think within our own
enough we think within our own experiences we think within our comfort
experiences we think within our comfort
experiences we think within our comfort zones we think small we think safe agile
zones we think small we think safe agile
zones we think small we think safe agile is courageous we are all capable of
is courageous we are all capable of
is courageous we are all capable of adopting this agile mindset of becoming
adopting this agile mindset of becoming
adopting this agile mindset of becoming agile relentlessly thinking listening to
agile relentlessly thinking listening to
agile relentlessly thinking listening to understand acting with courage in
understand acting with courage in
understand acting with courage in embracing this fun
embracing this fun
embracing this fun many different way of thinking and being
many different way of thinking and being
many different way of thinking and being we are not powerless we never really are
we are not powerless we never really are
we are not powerless we never really are with this new agile mindset we have the
with this new agile mindset we have the
with this new agile mindset we have the power to effectively adapt to change if
power to effectively adapt to change if
power to effectively adapt to change if we are willing to embrace these three
we are willing to embrace these three
we are willing to embrace these three simple practices in our daily lives
simple practices in our daily lives
simple practices in our daily lives first are you willing to ask for help
first are you willing to ask for help
first are you willing to ask for help this is a key to humility to be
this is a key to humility to be
this is a key to humility to be successful we don’t have to have all the
successful we don’t have to have all the
successful we don’t have to have all the answers who don’t or to know everything
answers who don’t or to know everything
answers who don’t or to know everything but we must be willing to say these
but we must be willing to say these
but we must be willing to say these three words I don’t know humility that
three words I don’t know humility that
three words I don’t know humility that quality of being teachable it’s the cord
quality of being teachable it’s the cord
quality of being teachable it’s the cord leadership discipline it’s a sign of
leadership discipline it’s a sign of
leadership discipline it’s a sign of strength ironically once we’ve learned
strength ironically once we’ve learned
strength ironically once we’ve learned how to ask for help it becomes much
how to ask for help it becomes much
how to ask for help it becomes much easier to help others agile is both
easier to help others agile is both
easier to help others agile is both humble and selfless second are you will
humble and selfless second are you will
humble and selfless second are you will need to make mistakes and sometimes even
need to make mistakes and sometimes even
need to make mistakes and sometimes even fail this is the key to curiosity
fail this is the key to curiosity
fail this is the key to curiosity Lorraine taught me this in my first
Lorraine taught me this in my first
Lorraine taught me this in my first management job out of college she was
management job out of college she was
management job out of college she was learning how to use our new accounts
learning how to use our new accounts
learning how to use our new accounts payable system at the end of each day
payable system at the end of each day
payable system at the end of each day during the month of parallel processing
during the month of parallel processing
during the month of parallel processing she should gather she would gather all
she should gather she would gather all
she should gather she would gather all the invoices she had entered and she
the invoices she had entered and she
the invoices she had entered and she would circle all the mistakes she had
would circle all the mistakes she had
would circle all the mistakes she had made in red and she’d bring all of this
made in red and she’d bring all of this
made in red and she’d bring all of this into my office to review with me and
into my office to review with me and
into my office to review with me and when she was finished he would probably
when she was finished he would probably
when she was finished he would probably say Heidi at least you know I’m learning
say Heidi at least you know I’m learning
say Heidi at least you know I’m learning I’m making mistakes agile is learning
I’m making mistakes agile is learning
I’m making mistakes agile is learning from our mistakes and then finally are
from our mistakes and then finally are
from our mistakes and then finally are you willing to recognize others this is
you willing to recognize others this is
you willing to recognize others this is a key to compassion several years ago I
a key to compassion several years ago I
a key to compassion several years ago I had the opportunity to visit the Taj
had the opportunity to visit the Taj
had the opportunity to visit the Taj Mahal on a business trip to India it was
Mahal on a business trip to India it was
Mahal on a business trip to India it was an extraordinary experience during this
an extraordinary experience during this
an extraordinary experience during this same visit I was also asked to bless the
same visit I was also asked to bless the
same visit I was also asked to bless the construction of a water supply system at
construction of a water supply system at
construction of a water supply system at the kannagi nag our government school in
the kannagi nag our government school in
the kannagi nag our government school in Chennai it’s basically a community of
Chennai it’s basically a community of
Chennai it’s basically a community of slumlord tenements it’s been this way
slumlord tenements it’s been this way
slumlord tenements it’s been this way since 2004 when over 15,000 fishermen
since 2004 when over 15,000 fishermen
since 2004 when over 15,000 fishermen and their families were relocated there
and their families were relocated there
and their families were relocated there after
after
after do tsunami we arrived at the school yard
do tsunami we arrived at the school yard
do tsunami we arrived at the school yard Dhanalakshmi the head schoolmaster and
Dhanalakshmi the head schoolmaster and
Dhanalakshmi the head schoolmaster and her students they greeted us with a
her students they greeted us with a
her students they greeted us with a performance of traditional Indian dances
performance of traditional Indian dances
performance of traditional Indian dances followed by a display of martial arts
followed by a display of martial arts
followed by a display of martial arts following the program the blessing
following the program the blessing
following the program the blessing ceremony commenced you know the Taj
ceremony commenced you know the Taj
ceremony commenced you know the Taj Mahal it was it was truly a once in a
Mahal it was it was truly a once in a
Mahal it was it was truly a once in a lifetime experience but that visit in
lifetime experience but that visit in
lifetime experience but that visit in the schoolyard that afternoon forever
the schoolyard that afternoon forever
the schoolyard that afternoon forever changed my life Dhanalakshmi and her
changed my life Dhanalakshmi and her
changed my life Dhanalakshmi and her students they were amazing the students
students they were amazing the students
students they were amazing the students they were they were filled with respect
they were they were filled with respect
they were they were filled with respect they were present they were engaged they
they were present they were engaged they
they were present they were engaged they were full of joy they were filled with
were full of joy they were filled with
were full of joy they were filled with an unimaginable amount of curiosity and
an unimaginable amount of curiosity and
an unimaginable amount of curiosity and respect they were so proud to host us in
respect they were so proud to host us in
respect they were so proud to host us in their school yard their red dirt school
their school yard their red dirt school
their school yard their red dirt school yard that had lacked even the most basic
yard that had lacked even the most basic
yard that had lacked even the most basic water supply capability for nearly 10
water supply capability for nearly 10
water supply capability for nearly 10 years and what did we do we met them
years and what did we do we met them
years and what did we do we met them where they were we shared in their
where they were we shared in their
where they were we shared in their ceremonies and we recognize them
ceremonies and we recognize them
ceremonies and we recognize them Dhanalakshmi she’s my hero she taught me
Dhanalakshmi she’s my hero she taught me
Dhanalakshmi she’s my hero she taught me the real value of recognition without
the real value of recognition without
the real value of recognition without recognition there can be no compassion I
have spent my entire life learning
have spent my entire life learning sometimes quickly in sometimes slowly
sometimes quickly in sometimes slowly
sometimes quickly in sometimes slowly the spiritual truth about change it’s
the spiritual truth about change it’s
the spiritual truth about change it’s not what happens to us it’s what we do
not what happens to us it’s what we do
not what happens to us it’s what we do with it as the world changes around us
with it as the world changes around us
with it as the world changes around us it’s imperative that we learn how to
it’s imperative that we learn how to
it’s imperative that we learn how to adapt to respond to that change if we
adapt to respond to that change if we
adapt to respond to that change if we are each committed to adopting this new
are each committed to adopting this new
are each committed to adopting this new agile mindset of meeting people where
agile mindset of meeting people where
agile mindset of meeting people where they are we can optimize our human
they are we can optimize our human
they are we can optimize our human potential and transform our workplaces
potential and transform our workplaces
potential and transform our workplaces in communities into courageous humble
in communities into courageous humble
in communities into courageous humble selfless curious in compassion spaces
selfless curious in compassion spaces
selfless curious in compassion spaces that we can all thrive it thank you
”
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