[Music] can you read this odds are you can’t
can you read this odds are you can’t
can you read this odds are you can’t because it’s ancient cuneiform it’s a
because it’s ancient cuneiform it’s a
because it’s ancient cuneiform it’s a dead language but try this one do you
dead language but try this one do you
dead language but try this one do you know what this says this is ancient
know what this says this is ancient
know what this says this is ancient Egyptian hieroglyphics so you can be
Egyptian hieroglyphics so you can be
Egyptian hieroglyphics so you can be forgiven if not some of you might know
forgiven if not some of you might know
forgiven if not some of you might know the next one though if so please keep it
the next one though if so please keep it
the next one though if so please keep it to yourselves because the next slide is
to yourselves because the next slide is
to yourselves because the next slide is going to give us all a chance to redeem
going to give us all a chance to redeem
going to give us all a chance to redeem ourselves the next slide I’m willing to
ourselves the next slide I’m willing to
ourselves the next slide I’m willing to bet every one of you will get right
bet every one of you will get right
bet every one of you will get right regardless of your age your gender your
regardless of your age your gender your
regardless of your age your gender your years of Education your linguistic
years of Education your linguistic
years of Education your linguistic background your ethnicity your cultural
background your ethnicity your cultural
background your ethnicity your cultural background ready what does this say yes
background ready what does this say yes
background ready what does this say yes it says I’m happy it says I’m very very
it says I’m happy it says I’m very very
it says I’m happy it says I’m very very happy doing whatever it is I’m doing and
happy doing whatever it is I’m doing and
happy doing whatever it is I’m doing and you knew it the moment you saw it didn’t
you knew it the moment you saw it didn’t
you knew it the moment you saw it didn’t you
you
you why you knew it because we’re hardwired
why you knew it because we’re hardwired
why you knew it because we’re hardwired to read facial expressions to read one
to read facial expressions to read one
to read facial expressions to read one another’s minds to understand what is
another’s minds to understand what is
another’s minds to understand what is going on inside of another person and
going on inside of another person and
going on inside of another person and why is that because we’re built for
why is that because we’re built for
why is that because we’re built for connections but you and I know that
connections but you and I know that
connections but you and I know that connections can be too hard to come by
connections can be too hard to come by
connections can be too hard to come by and misunderstandings are all too easy
that’s my grandma and my grandpa many
that’s my grandma and my grandpa many years ago when I first was licensed as a
years ago when I first was licensed as a
years ago when I first was licensed as a psychologist my grandmother had a severe
psychologist my grandmother had a severe
psychologist my grandmother had a severe stroke that stroke broke connections in
stroke that stroke broke connections in
stroke that stroke broke connections in her brain and it broke connections in
her brain and it broke connections in
her brain and it broke connections in her life that stroke impaired her
her life that stroke impaired her
her life that stroke impaired her ability to speak and it paralyzed the
ability to speak and it paralyzed the
ability to speak and it paralyzed the muscles of one half of her body it
muscles of one half of her body it
muscles of one half of her body it paralyzed the muscles in one half of her
paralyzed the muscles in one half of her
paralyzed the muscles in one half of her face my grandma could not speak or write
face my grandma could not speak or write
face my grandma could not speak or write or even smile the way that she used to
or even smile the way that she used to
or even smile the way that she used to and for several years before she died I
and for several years before she died I
and for several years before she died I watched her frustration trying to
watched her frustration trying to
watched her frustration trying to communicate her experience of living to
communicate her experience of living to
communicate her experience of living to my grandfather to my dad to her daughter
my grandfather to my dad to her daughter
my grandfather to my dad to her daughter to health care providers and even to me
to health care providers and even to me
to health care providers and even to me I was her firstborn grandchild and I was
I was her firstborn grandchild and I was
I was her firstborn grandchild and I was a clinical psychologist and I couldn’t
a clinical psychologist and I couldn’t
a clinical psychologist and I couldn’t understand my grandma over the years
understand my grandma over the years
understand my grandma over the years practicing as a psychologist I would
practicing as a psychologist I would
practicing as a psychologist I would watch my patients also struggle to share
watch my patients also struggle to share
watch my patients also struggle to share their internal experiences with me they
their internal experiences with me they
their internal experiences with me they hadn’t had strokes but I was asking them
hadn’t had strokes but I was asking them
hadn’t had strokes but I was asking them to fill out questionnaires to help me
to fill out questionnaires to help me
to fill out questionnaires to help me get a sense of how depressed or anxious
get a sense of how depressed or anxious
get a sense of how depressed or anxious or irritable or tired or dizzy or how
or irritable or tired or dizzy or how
or irritable or tired or dizzy or how much difficulty focusing or how much
much difficulty focusing or how much
much difficulty focusing or how much pain they experienced and usually they
pain they experienced and usually they
pain they experienced and usually they had this type of format a line with some
had this type of format a line with some
had this type of format a line with some bars and some numbers to try to share
bars and some numbers to try to share
bars and some numbers to try to share with me what it was like to be them so
with me what it was like to be them so
with me what it was like to be them so that I could take good measurements and
that I could take good measurements and
that I could take good measurements and track their progress and their outcomes
track their progress and their outcomes
track their progress and their outcomes in psychological services like
in psychological services like
in psychological services like psychotherapy and they would struggle
psychotherapy and they would struggle
psychotherapy and they would struggle and they would say I don’t know doc
and they would say I don’t know doc
and they would say I don’t know doc maybe it’s a – maybe it’s three who can
maybe it’s a – maybe it’s three who can
maybe it’s a – maybe it’s three who can tell and they would take 20 minutes to
tell and they would take 20 minutes to
tell and they would take 20 minutes to fill out a five-minute questionnaire
fill out a five-minute questionnaire
fill out a five-minute questionnaire because they were writing stuff in the
because they were writing stuff in the
because they were writing stuff in the margins trying to help me understand
margins trying to help me understand
margins trying to help me understand beyond what this would provide them one
beyond what this would provide them one
beyond what this would provide them one of my patients said to me doc I don’t
of my patients said to me doc I don’t
of my patients said to me doc I don’t feel in five-point gradations
feel in five-point gradations
feel in five-point gradations he had a point as a businessperson with
he had a point as a businessperson with
he had a point as a businessperson with my own private practice occasionally I
my own private practice occasionally I
my own private practice occasionally I would have to order materials or
would have to order materials or
would have to order materials or supplies and I would place an online
supplies and I would place an online
supplies and I would place an online order and then usually I would get a
order and then usually I would get a
order and then usually I would get a request with something like this after
request with something like this after
request with something like this after the case asking me to share my
the case asking me to share my
the case asking me to share my experience with the transaction and I
experience with the transaction and I
experience with the transaction and I would struggle because usually I had
would struggle because usually I had
would struggle because usually I had some mixed feelings I was satisfied with
some mixed feelings I was satisfied with
some mixed feelings I was satisfied with the delivery it arrived on time I was
the delivery it arrived on time I was
the delivery it arrived on time I was tickled with the service personnel very
tickled with the service personnel very
tickled with the service personnel very very friendly very helpful but
very friendly very helpful but
very friendly very helpful but ultimately I was disappointed with the
ultimately I was disappointed with the
ultimately I was disappointed with the product and which of those was I
product and which of those was I
product and which of those was I supposed to use this to represent I mean
supposed to use this to represent I mean
supposed to use this to represent I mean this is like asking me how many rocks in
this is like asking me how many rocks in
this is like asking me how many rocks in a bag did my experience weigh three four
a bag did my experience weigh three four
a bag did my experience weigh three four five and how could I account for my
five and how could I account for my
five and how could I account for my entire experience with this it was very
entire experience with this it was very
entire experience with this it was very difficult of course you might say well
difficult of course you might say well
difficult of course you might say well you had the opportunity to write it out
you had the opportunity to write it out
you had the opportunity to write it out right they probably gave you an
right they probably gave you an
right they probably gave you an opportunity to add some elaboration sure
opportunity to add some elaboration sure
opportunity to add some elaboration sure but language and text are problematic
but language and text are problematic
but language and text are problematic even if you know the language the person
even if you know the language the person
even if you know the language the person is using to communicate with you you
is using to communicate with you you
is using to communicate with you you know that text messages and emails and
know that text messages and emails and
know that text messages and emails and other forms of written communication can
other forms of written communication can
other forms of written communication can often be misinterpreted sometimes very
often be misinterpreted sometimes very
often be misinterpreted sometimes very badly and that we can write one thing
badly and that we can write one thing
badly and that we can write one thing and mean another by the way those slides
and mean another by the way those slides
and mean another by the way those slides I showed you earlier before the little
I showed you earlier before the little
I showed you earlier before the little boy they all had something to say they
boy they all had something to say they
boy they all had something to say they all said I’m happy well thank goodness
all said I’m happy well thank goodness
all said I’m happy well thank goodness for emoji right emoji have come along
for emoji right emoji have come along
for emoji right emoji have come along and emoji are the world’s
and emoji are the world’s
and emoji are the world’s fastest-growing language and they do
fastest-growing language and they do
fastest-growing language and they do help because they add context to written
help because they add context to written
help because they add context to written communications but there’s a problem
communications but there’s a problem
communications but there’s a problem with emoji as well emoji were never
with emoji as well emoji were never
with emoji as well emoji were never designed to represent our feelings emoji
designed to represent our feelings emoji
designed to represent our feelings emoji are represented and there’s no science
are represented and there’s no science
are represented and there’s no science behind them there’s not even any
behind them there’s not even any
behind them there’s not even any consistency behind them the emoji that
consistency behind them the emoji that
consistency behind them the emoji that you send from your Apple device doesn’t
you send from your Apple device doesn’t
you send from your Apple device doesn’t look the same when it appears on your
look the same when it appears on your
look the same when it appears on your Android
Android
Android device and research from others as well
device and research from others as well
device and research from others as well as from myself and my colleagues has
as from myself and my colleagues has
as from myself and my colleagues has demonstrated very clearly that emoji
demonstrated very clearly that emoji
demonstrated very clearly that emoji even the facial expression emoji are not
even the facial expression emoji are not
even the facial expression emoji are not consistently interpret interpreted even
consistently interpret interpreted even
consistently interpret interpreted even within one device or operating system
within one device or operating system
within one device or operating system there’s still a lot of noise getting in
there’s still a lot of noise getting in
there’s still a lot of noise getting in the way of good communications and good
the way of good communications and good
the way of good communications and good connections so witnessing all of these
connections so witnessing all of these
connections so witnessing all of these difficulties I thought there’s got to be
difficulties I thought there’s got to be
difficulties I thought there’s got to be a better way and together with some
a better way and together with some
a better way and together with some friends and colleagues using a little
friends and colleagues using a little
friends and colleagues using a little bit of background in neuroscience and
bit of background in neuroscience and
bit of background in neuroscience and personality psychology and emotion
personality psychology and emotion
personality psychology and emotion science and computer science we develop
science and computer science we develop
science and computer science we develop something a bit better this is morphine
something a bit better this is morphine
something a bit better this is morphine morphine looks like an emoji but it
morphine looks like an emoji but it
morphine looks like an emoji but it isn’t morphe is different
isn’t morphe is different
isn’t morphe is different we’ve designed a suite of tools that
allow you to pick exactly what feeling
allow you to pick exactly what feeling you feel based on the facial expression
you feel based on the facial expression
you feel based on the facial expression and then to do something critically
and then to do something critically
and then to do something critically important to dial in the intensity
important to dial in the intensity
important to dial in the intensity because intensity matters because
because intensity matters because
because intensity matters because feeling a little bit frightened is not
feeling a little bit frightened is not
feeling a little bit frightened is not the same as feeling terrified and
the same as feeling terrified and
the same as feeling terrified and feeling a little annoyed is not the same
feeling a little annoyed is not the same
feeling a little annoyed is not the same as feeling enraged because our different
as feeling enraged because our different
as feeling enraged because our different feelings and our different intensities
feelings and our different intensities
feelings and our different intensities give rise to different emotions
give rise to different emotions
give rise to different emotions different motivations and different
different motivations and different
different motivations and different behaviors and that’s critically
behaviors and that’s critically
behaviors and that’s critically important so we’ve designed a suite of
important so we’ve designed a suite of
important so we’ve designed a suite of tools that capture a variety of
tools that capture a variety of
tools that capture a variety of different human experiences different
different human experiences different
different human experiences different feelings we have one that represents
feelings we have one that represents
feelings we have one that represents sadness and you notice the numbers the
sadness and you notice the numbers the
sadness and you notice the numbers the numbers occur in the background they
numbers occur in the background they
numbers occur in the background they occur at the database level they don’t
occur at the database level they don’t
occur at the database level they don’t occur on the face while you’re selecting
occur on the face while you’re selecting
occur on the face while you’re selecting what you feel and how much you feel it
what you feel and how much you feel it
what you feel and how much you feel it we never ask people to use a number to
we never ask people to use a number to
we never ask people to use a number to try to represent what they feel we just
try to represent what they feel we just
try to represent what they feel we just offered them a mirror that allows them
offered them a mirror that allows them
offered them a mirror that allows them to say that
to say that
to say that not enough that’s too much that’s just
not enough that’s too much that’s just
not enough that’s too much that’s just right we call that the Goldilocks moment
right we call that the Goldilocks moment
right we call that the Goldilocks moment and you know it when you see it because
and you know it when you see it because
and you know it when you see it because you’re hardwired that way we have others
you’re hardwired that way we have others
you’re hardwired that way we have others as well how about that one
that’s my favorite you I love that one
that’s my favorite you I love that one and one more
why have we done this because were built
why have we done this because were built for connections and because being
for connections and because being
for connections and because being disconnected hurts it’s been said that
disconnected hurts it’s been said that
disconnected hurts it’s been said that all the muscles of our bodies are meant
all the muscles of our bodies are meant
all the muscles of our bodies are meant to move us but the muscles of our faces
to move us but the muscles of our faces
to move us but the muscles of our faces move others
move others
move others we’re built for connections
we’re built for connections
we’re built for connections understanding is critical for empathy
understanding is critical for empathy
understanding is critical for empathy empathy is the foundation for compassion
empathy is the foundation for compassion
empathy is the foundation for compassion and ultimately for love and I dare you
and ultimately for love and I dare you
and ultimately for love and I dare you to argue with me that it’s more
to argue with me that it’s more
to argue with me that it’s more important than ever for us to connect
important than ever for us to connect
important than ever for us to connect and empathize and understand one another
and empathize and understand one another
and empathize and understand one another as frequently and as thoroughly as
as frequently and as thoroughly as
as frequently and as thoroughly as possible my grandmother did not live to
possible my grandmother did not live to
possible my grandmother did not live to see this invention but I’d like to think
see this invention but I’d like to think
see this invention but I’d like to think that if she were here with us today and
that if she were here with us today and
that if she were here with us today and had the opportunity to consider how a
had the opportunity to consider how a
had the opportunity to consider how a little change like this could make a big
little change like this could make a big
little change like this could make a big difference for a kid with autism trying
difference for a kid with autism trying
difference for a kid with autism trying to learn to read and understand other
to learn to read and understand other
to learn to read and understand other people’s emotions more effectively or
people’s emotions more effectively or
people’s emotions more effectively or other stroke victims just trying to
other stroke victims just trying to
other stroke victims just trying to express themselves where businesses
express themselves where businesses
express themselves where businesses trying to understand the needs of their
trying to understand the needs of their
trying to understand the needs of their customers patients trying to communicate
customers patients trying to communicate
customers patients trying to communicate effectively with their doctors or just
effectively with their doctors or just
effectively with their doctors or just kids communicating with one another to
kids communicating with one another to
kids communicating with one another to feel a bit less lonely and maybe not
feel a bit less lonely and maybe not
feel a bit less lonely and maybe not suicidal that even if her face wouldn’t
suicidal that even if her face wouldn’t
suicidal that even if her face wouldn’t allow her to smile she’d show us this
allow her to smile she’d show us this
allow her to smile she’d show us this thank you
thank you
thank you [Applause]
[Applause]
[Applause] [Music]
”
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