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Empathy, not MBAs | Jessica Graf | TEDxHSG


good morning everyone I like to start a

good morning everyone I like to start a talk we’re telling you that one in three

talk we’re telling you that one in three

talk we’re telling you that one in three people on this planet do not have decent

people on this planet do not have decent

people on this planet do not have decent toilet this is not something you

toilet this is not something you

toilet this is not something you probably think of when you wake up in

probably think of when you wake up in

probably think of when you wake up in the morning which I can tell you it’s a

the morning which I can tell you it’s a

the morning which I can tell you it’s a very very big deal because not having a

very very big deal because not having a

very very big deal because not having a toilet means getting dairy away more

toilet means getting dairy away more

toilet means getting dairy away more often and diarrhea kills it kills in

often and diarrhea kills it kills in

often and diarrhea kills it kills in particular small children in fact half a

particular small children in fact half a

particular small children in fact half a million small children die of diarrhea

million small children die of diarrhea

million small children die of diarrhea every year the answer is never simple

every year the answer is never simple

every year the answer is never simple the answer is like let’s get them

the answer is like let’s get them

the answer is like let’s get them talking that’s right it’s so easy and

talking that’s right it’s so easy and

talking that’s right it’s so easy and yet it doesn’t happen it doesn’t happen

yet it doesn’t happen it doesn’t happen

yet it doesn’t happen it doesn’t happen at all so you’re wondering of yourself

at all so you’re wondering of yourself

at all so you’re wondering of yourself like what is so difficult about it and

like what is so difficult about it and

like what is so difficult about it and why don’t they buy toilets well last

why don’t they buy toilets well last

why don’t they buy toilets well last time I asked this question he was in

time I asked this question he was in

time I asked this question he was in Tajikistan a few weeks ago despite my

Tajikistan a few weeks ago despite my

Tajikistan a few weeks ago despite my belly and this man his children his

belly and this man his children his

belly and this man his children his grandchildren none of them had seen

grandchildren none of them had seen

grandchildren none of them had seen running water or toilet and I asked him

running water or toilet and I asked him

running water or toilet and I asked him imagine for a second you had all the

imagine for a second you had all the

imagine for a second you had all the money you wanted to invest into a

money you wanted to invest into a

money you wanted to invest into a bathroom what would you buy and guess

bathroom what would you buy and guess

bathroom what would you buy and guess what the answer was

what the answer was

what the answer was for sure he wasn’t toilet it was this I

for sure he wasn’t toilet it was this I

for sure he wasn’t toilet it was this I like ba ba ba woo like with the dark and

like ba ba ba woo like with the dark and

like ba ba ba woo like with the dark and the lady insider you know like and you

the lady insider you know like and you

the lady insider you know like and you wondering what is wrong we did you know

wondering what is wrong we did you know

wondering what is wrong we did you know with him you know like he needs a toilet

with him you know like he needs a toilet

with him you know like he needs a toilet right that’s the answer has something to

right that’s the answer has something to

right that’s the answer has something to do with these right this is what we’re

do with these right this is what we’re

do with these right this is what we’re trying to sell him and the picture

trying to sell him and the picture

trying to sell him and the picture doesn’t look pretty but I can tell you

doesn’t look pretty but I can tell you

doesn’t look pretty but I can tell you that this is by development standard

that this is by development standard

that this is by development standard considered as an improved sanitation and

considered as an improved sanitation and

considered as an improved sanitation and guess what he says when we try to sell

guess what he says when we try to sell

guess what he says when we try to sell him that stuff

him that stuff

him that stuff he says oh it’s too expensive I don’t

he says oh it’s too expensive I don’t

he says oh it’s too expensive I don’t have the money come home right and

have the money come home right and

have the money come home right and you’re like whoa wait I just saw a

you’re like whoa wait I just saw a

you’re like whoa wait I just saw a motorbike can you quarter and I saw TV

motorbike can you quarter and I saw TV

motorbike can you quarter and I saw TV in the living room and I saw a couple of

in the living room and I saw a couple of

in the living room and I saw a couple of mobile phones don’t tell me you don’t

mobile phones don’t tell me you don’t

mobile phones don’t tell me you don’t have the money right and so you’re

have the money right and so you’re

have the money right and so you’re wondering what what is he really trying

wondering what what is he really trying

wondering what what is he really trying to tell me well it’s not so difficult to

to tell me well it’s not so difficult to

to tell me well it’s not so difficult to imagine anyone in this room would just

imagine anyone in this room would just

imagine anyone in this room would just think like these old men let me

think like these old men let me

think like these old men let me challenge you imagine you don’t have

challenge you imagine you don’t have

challenge you imagine you don’t have enough money to sell everything you want

enough money to sell everything you want

enough money to sell everything you want to buy everything you want on this

to buy everything you want on this

to buy everything you want on this planet I’m sure it concerns most of us

planet I’m sure it concerns most of us

planet I’m sure it concerns most of us right so when was last time you saw that

right so when was last time you saw that

right so when was last time you saw that little pretty dress or the last iPhone

little pretty dress or the last iPhone

little pretty dress or the last iPhone whatever you dream of these days right

whatever you dream of these days right

whatever you dream of these days right and you don’t have enough money to pay

and you don’t have enough money to pay

and you don’t have enough money to pay you’re going to start saving something

you’re going to start saving something

you’re going to start saving something on something when I was a student I

on something when I was a student I

on something when I was a student I saved on food to pay my trips and I

saved on food to pay my trips and I

saved on food to pay my trips and I could eat pasta we own weeks weeks weeks

could eat pasta we own weeks weeks weeks

could eat pasta we own weeks weeks weeks of path cheapest I could find in me grow

of path cheapest I could find in me grow

of path cheapest I could find in me grow right and my mom would go crazy she’s

right and my mom would go crazy she’s

right and my mom would go crazy she’s like vegetables what’s wrong with you

like vegetables what’s wrong with you

like vegetables what’s wrong with you you think I was you know disturbed but

you think I was you know disturbed but

you think I was you know disturbed but where I was then not at all

where I was then not at all

where I was then not at all did I ever regret these broccolis never

did I ever regret these broccolis never

did I ever regret these broccolis never right would I do the same again probably

right would I do the same again probably

right would I do the same again probably so what I’m what I’m trying to say is

so what I’m what I’m trying to say is

so what I’m what I’m trying to say is that when people tell you it’s too

that when people tell you it’s too

that when people tell you it’s too expensive

expensive

expensive they probably tell you it’s something

they probably tell you it’s something

they probably tell you it’s something else in my career I figured out that

else in my career I figured out that

else in my career I figured out that probably what they tell you when they

probably what they tell you when they

probably what they tell you when they tell you it’s too expensive Street

tell you it’s too expensive Street

tell you it’s too expensive Street things I do not value the stuff you’re

things I do not value the stuff you’re

things I do not value the stuff you’re trying to sell me I do not trust you or

trying to sell me I do not trust you or

trying to sell me I do not trust you or I do not need what you say what you’re

I do not need what you say what you’re

I do not need what you say what you’re selling me and let me give you a few

selling me and let me give you a few

selling me and let me give you a few concrete examples about what I mean

concrete examples about what I mean

concrete examples about what I mean first on value do you know that the

first on value do you know that the

first on value do you know that the recycle clothes is sent to charity in

recycle clothes is sent to charity in

recycle clothes is sent to charity in Europe or to Africa or wherever are not

Europe or to Africa or wherever are not

Europe or to Africa or wherever are not appreciated at all in fact most of this

appreciated at all in fact most of this

appreciated at all in fact most of this clothes end up to mop the floors

clothes end up to mop the floors

clothes end up to mop the floors seriously you might find this shocking

seriously you might find this shocking

seriously you might find this shocking thinking I’m like

thinking I’m like

thinking I’m like these are poor people we sent him all

these are poor people we sent him all

these are poor people we sent him all these clothes and they don’t appreciate

these clothes and they don’t appreciate

these clothes and they don’t appreciate it well just a pack a second imagine

it well just a pack a second imagine

it well just a pack a second imagine you’re in vest invited to a birthday a

you’re in vest invited to a birthday a

you’re in vest invited to a birthday a good friend of yours and a new closet

good friend of yours and a new closet

good friend of yours and a new closet you have this nice dress you never worn

you have this nice dress you never worn

you have this nice dress you never worn it because not quite your size but it

it because not quite your size but it

it because not quite your size but it would fit her perfectly would some of

would fit her perfectly would some of

would fit her perfectly would some of you recycle that dress as a gift perhaps

you recycle that dress as a gift perhaps

you recycle that dress as a gift perhaps some of you would fare that matter right

some of you would fare that matter right

some of you would fare that matter right but you would not tell your friend this

but you would not tell your friend this

but you would not tell your friend this is a recycle gift right I don’t need to

is a recycle gift right I don’t need to

is a recycle gift right I don’t need to explain to nobody why your friend would

explain to nobody why your friend would

explain to nobody why your friend would feel upset well why poor people should

feel upset well why poor people should

feel upset well why poor people should feel any different just because you have

feel any different just because you have

feel any different just because you have poor not really right and so let me give

poor not really right and so let me give

poor not really right and so let me give you an exact very cool example of people

you an exact very cool example of people

you an exact very cool example of people who crack this problem what they did is

who crack this problem what they did is

who crack this problem what they did is they organized the lottery so they’re

they organized the lottery so they’re

they organized the lottery so they’re organized these nice little event sold

organized these nice little event sold

organized these nice little event sold the tickets not for free sold the

the tickets not for free sold the

the tickets not for free sold the lottery tickets now everybody comes in

lottery tickets now everybody comes in

lottery tickets now everybody comes in and one of the biggest prices is that

and one of the biggest prices is that

and one of the biggest prices is that huge bundle of clothes right I can tell

huge bundle of clothes right I can tell

huge bundle of clothes right I can tell you that the winner of this bundle feels

you that the winner of this bundle feels

you that the winner of this bundle feels lucky when he wins it because first is

lucky when he wins it because first is

lucky when he wins it because first is truly lucky you want it and nobody else

truly lucky you want it and nobody else

truly lucky you want it and nobody else right

right

right and he wants something that everybody

and he wants something that everybody

and he wants something that everybody else in the room had paid for to try to

else in the room had paid for to try to

else in the room had paid for to try to win right so the issue is not about how

win right so the issue is not about how

win right so the issue is not about how cheap or free we make this close but

cheap or free we make this close but

cheap or free we make this close but issue is whether people value or not

issue is whether people value or not

issue is whether people value or not what we give them second problem trust

what we give them second problem trust

what we give them second problem trust right this is a problem that comes again

right this is a problem that comes again

right this is a problem that comes again again and to illustrate this point let

again and to illustrate this point let

again and to illustrate this point let me bring you to Africa and to one of my

me bring you to Africa and to one of my

me bring you to Africa and to one of my preferred entrepreneur who is trying to

preferred entrepreneur who is trying to

preferred entrepreneur who is trying to commercialize efficient cookstoves for

commercialize efficient cookstoves for

commercialize efficient cookstoves for those who don’t know efficient

those who don’t know efficient

those who don’t know efficient cookstoves are you know cooking devices

cookstoves are you know cooking devices

cookstoves are you know cooking devices that burn way less fuel and generate way

that burn way less fuel and generate way

that burn way less fuel and generate way less smoke why is it important well

less smoke why is it important well

less smoke why is it important well because we chopping trees like crazy and

because we chopping trees like crazy and

because we chopping trees like crazy and millions of people are dying out of

millions of people are dying out of

millions of people are dying out of respiratory diseases every year

respiratory diseases every year

respiratory diseases every year including moms and kids right and this

including moms and kids right and this

including moms and kids right and this is the story tells when you try to

is the story tells when you try to

is the story tells when you try to first-time commercializes cook stove

first-time commercializes cook stove

first-time commercializes cook stove he arrives in the first village makes

he arrives in the first village makes

he arrives in the first village makes the bestseller speech in the universe

the bestseller speech in the universe

the bestseller speech in the universe very African and then nobody wants to

very African and then nobody wants to

very African and then nobody wants to buy and the answer is like too expensive

buy and the answer is like too expensive

buy and the answer is like too expensive it’s three dollars more than that the

it’s three dollars more than that the

it’s three dollars more than that the market and you know I just bought one it

market and you know I just bought one it

market and you know I just bought one it doesn’t look so sexy it looks like the

doesn’t look so sexy it looks like the

doesn’t look so sexy it looks like the stuff I have at home and what kind of

stuff I have at home and what kind of

stuff I have at home and what kind of buying stuff is like okay ladies who is

buying stuff is like okay ladies who is

buying stuff is like okay ladies who is the best to cooking ladies in the

the best to cooking ladies in the

the best to cooking ladies in the village so big discussion picks up chief

village so big discussion picks up chief

village so big discussion picks up chief gets them cooking the same recipe just

gets them cooking the same recipe just

gets them cooking the same recipe just one you know two piles of charcoal

one you know two piles of charcoal

one you know two piles of charcoal heathe cook stove they cooks down at the

heathe cook stove they cooks down at the

heathe cook stove they cooks down at the end the result is very obvious you know

end the result is very obvious you know

end the result is very obvious you know the food tastes the same everybody

the food tastes the same everybody

the food tastes the same everybody enjoys but one pile of charcoal is high

enjoys but one pile of charcoal is high

enjoys but one pile of charcoal is high one pile of charcoal is low it’s like no

one pile of charcoal is low it’s like no

one pile of charcoal is low it’s like no now you see what I’m trying to tell you

now you see what I’m trying to tell you

now you see what I’m trying to tell you who buys only one lady the one who

who buys only one lady the one who

who buys only one lady the one who cooked them is cook stove okay I’m gonna

cooked them is cook stove okay I’m gonna

cooked them is cook stove okay I’m gonna do your favor I’m gonna leave ten cook

do your favor I’m gonna leave ten cook

do your favor I’m gonna leave ten cook stoves here right I come back in a month

stoves here right I come back in a month

stoves here right I come back in a month only one condition all the money you

only one condition all the money you

only one condition all the money you spend on charcoal you put into that you

spend on charcoal you put into that you

spend on charcoal you put into that you know team guinea pig bank don’t touch it

know team guinea pig bank don’t touch it

know team guinea pig bank don’t touch it I come back in a month

I come back in a month

I come back in a month it comes back gathers everybody opens a

it comes back gathers everybody opens a

it comes back gathers everybody opens a team is full of dollars right even the

team is full of dollars right even the

team is full of dollars right even the ladies who had been saving us surprised

ladies who had been saving us surprised

ladies who had been saving us surprised by how much money there is he’s asking

by how much money there is he’s asking

by how much money there is he’s asking now who is buying my cook stove guess

now who is buying my cook stove guess

now who is buying my cook stove guess what only the 10 ladies who could test

what only the 10 ladies who could test

what only the 10 ladies who could test it stops nobody else and he was like oh

it stops nobody else and he was like oh

it stops nobody else and he was like oh okay so let me give this deal to

okay so let me give this deal to

okay so let me give this deal to everybody in the village you can keep

everybody in the village you can keep

everybody in the village you can keep the cook stoves for one month on trial

the cook stoves for one month on trial

the cook stoves for one month on trial right but it will be more expensive then

right but it will be more expensive then

right but it will be more expensive then 50 more percent more expensive guess who

50 more percent more expensive guess who

50 more percent more expensive guess who went for that deal everybody there’s not

went for that deal everybody there’s not

went for that deal everybody there’s not some crazy to you the same people who

some crazy to you the same people who

some crazy to you the same people who were trying at the big selling at the

were trying at the big selling at the

were trying at the big selling at the beginning oh it’s too expensive these

beginning oh it’s too expensive these

beginning oh it’s too expensive these same people are now ready to pay even

same people are now ready to pay even

same people are now ready to pay even more right and how do you explain that

more right and how do you explain that

more right and how do you explain that well my grandparents who wear modest

well my grandparents who wear modest

well my grandparents who wear modest people could very well explain that they

people could very well explain that they

people could very well explain that they would say they are too poor to afford

would say they are too poor to afford

would say they are too poor to afford something cheap what does that mean it

something cheap what does that mean it

something cheap what does that mean it means that when you have little money

means that when you have little money

means that when you have little money you cannot get it wrong because you know

you cannot get it wrong because you know

you cannot get it wrong because you know if that product is not working you don’t

if that product is not working you don’t

if that product is not working you don’t have money to buy the next one and this

have money to buy the next one and this

have money to buy the next one and this is exactly what the ladies were thinking

is exactly what the ladies were thinking

is exactly what the ladies were thinking they have been fooled over many times by

they have been fooled over many times by

they have been fooled over many times by people coming and sell stuff to their

people coming and sell stuff to their

people coming and sell stuff to their village and then disappearing in nature

village and then disappearing in nature

village and then disappearing in nature right so when they say it’s too

right so when they say it’s too

right so when they say it’s too expensive they don’t it’s not doesn’t

expensive they don’t it’s not doesn’t

expensive they don’t it’s not doesn’t mean that your products too expensive it

mean that your products too expensive it

mean that your products too expensive it just means they don’t trust you and this

just means they don’t trust you and this

just means they don’t trust you and this is actually the picture of the cooking

is actually the picture of the cooking

is actually the picture of the cooking exercise third problem a bit more

exercise third problem a bit more

exercise third problem a bit more difficult but is like people tell you

difficult but is like people tell you

difficult but is like people tell you that it’s not what they need but you

that it’s not what they need but you

that it’s not what they need but you what you offering them is not solving

what you offering them is not solving

what you offering them is not solving the problem and for these let me fly you

the problem and for these let me fly you

the problem and for these let me fly you to Bogota city beautiful city thriving

to Bogota city beautiful city thriving

to Bogota city beautiful city thriving but there is a lot of youth and

but there is a lot of youth and

but there is a lot of youth and employment right a lot of people are

employment right a lot of people are

employment right a lot of people are trying to fix the problem including the

trying to fix the problem including the

trying to fix the problem including the state’s pumping billions into building

state’s pumping billions into building

state’s pumping billions into building training centers and so on and you know

training centers and so on and you know

training centers and so on and you know the answer you get from the parents and

the answer you get from the parents and

the answer you get from the parents and the kids when you ask them why don’t you

the kids when you ask them why don’t you

the kids when you ask them why don’t you send them for further training so they

send them for further training so they

send them for further training so they can find a decent job oh we cannot

can find a decent job oh we cannot

can find a decent job oh we cannot afford sending our kids to school no

afford sending our kids to school no

afford sending our kids to school no more you know like and you’re wondering

more you know like and you’re wondering

more you know like and you’re wondering what’s wrong with these parents right

what’s wrong with these parents right

what’s wrong with these parents right ready to ready to screw the future of

ready to ready to screw the future of

ready to ready to screw the future of the kids just for money and then I have

the kids just for money and then I have

the kids just for money and then I have seen the solution though the solution is

seen the solution though the solution is

seen the solution though the solution is another enterpreneur a Colombian doctor

another enterpreneur a Colombian doctor

another enterpreneur a Colombian doctor who try who set up a series of training

who try who set up a series of training

who try who set up a series of training centers and B’s work why did his work

centers and B’s work why did his work

centers and B’s work why did his work because first he didn’t build them in

because first he didn’t build them in

because first he didn’t build them in the center of Bogota City he built them

the center of Bogota City he built them

the center of Bogota City he built them in the suburbs where these kids live so

in the suburbs where these kids live so

in the suburbs where these kids live so they don’t have to do three hours of

they don’t have to do three hours of

they don’t have to do three hours of commute into work or a city every day

commute into work or a city every day

commute into work or a city every day second thing he acknowledged the fact

second thing he acknowledged the fact

second thing he acknowledged the fact that they would never leave they you

that they would never leave they you

that they would never leave they you know whatever day job or night job to

know whatever day job or night job to

know whatever day job or night job to come and study so the study hours are

come and study so the study hours are

come and study so the study hours are completely flexible 24/7 last thing he

completely flexible 24/7 last thing he

completely flexible 24/7 last thing he did he made it bang not free like the

did he made it bang not free like the

did he made it bang not free like the public safe system in many pain but you

public safe system in many pain but you

public safe system in many pain but you know not six month of from tuition fee

know not six month of from tuition fee

know not six month of from tuition fee rather say you pay me when you

rather say you pay me when you

rather say you pay me when you have a bit of cash every week or so

have a bit of cash every week or so

have a bit of cash every week or so everybody pays him on time or more less

everybody pays him on time or more less

everybody pays him on time or more less right the kids find a job within three

right the kids find a job within three

right the kids find a job within three months and the double the salary so the

months and the double the salary so the

months and the double the salary so the solutions exist when the bottom line is

solutions exist when the bottom line is

solutions exist when the bottom line is the solution exists but we keep doing

the solution exists but we keep doing

the solution exists but we keep doing the wrong stuff even when we have the

the wrong stuff even when we have the

the wrong stuff even when we have the solutions in front of our eyes

solutions in front of our eyes

solutions in front of our eyes and for me one of the most striking

and for me one of the most striking

and for me one of the most striking example of that is one we see you me

example of that is one we see you me

example of that is one we see you me every day here I hope that everyone in

every day here I hope that everyone in

every day here I hope that everyone in the room recognize that this picture is

the room recognize that this picture is

the room recognize that this picture is known about American what about

known about American what about

known about American what about cigarettes

cigarettes

cigarettes hint hint and so I think this is about

hint hint and so I think this is about

hint hint and so I think this is about the smartest advertising campaign ever

the smartest advertising campaign ever

the smartest advertising campaign ever created last century it wicks old and

created last century it wicks old and

created last century it wicks old and young you know richer richer poor it

young you know richer richer poor it

young you know richer richer poor it makes you buy one of the most harmful

makes you buy one of the most harmful

makes you buy one of the most harmful and use this product every day again and

and use this product every day again and

and use this product every day again and again and it makes actually hard to quit

again and it makes actually hard to quit

again and it makes actually hard to quit because quitting would mean to leave

because quitting would mean to leave

because quitting would mean to leave behind a bit of that ideal right of

behind a bit of that ideal right of

behind a bit of that ideal right of freedom of having it on its own terms

freedom of having it on its own terms

freedom of having it on its own terms and this is a beautiful example of

and this is a beautiful example of

and this is a beautiful example of something that works so my questions

something that works so my questions

something that works so my questions like why can’t we do the same to sell

like why can’t we do the same to sell

like why can’t we do the same to sell they’re useful and life-changing stuff

they’re useful and life-changing stuff

they’re useful and life-changing stuff and when you think about it it’s like in

and when you think about it it’s like in

and when you think about it it’s like in the empty smoke people I’m and one of

the empty smoke people I’m and one of

the empty smoke people I’m and one of them the Andes mph you know even despite

them the Andes mph you know even despite

them the Andes mph you know even despite having the right example in front of the

having the right example in front of the

having the right example in front of the ants what what kind of campaign do they

ants what what kind of campaign do they

ants what what kind of campaign do they design they put you you know lung cancer

design they put you you know lung cancer

design they put you you know lung cancer pictures from the pockets and do a

pictures from the pockets and do a

pictures from the pockets and do a cowboy here one picture you know lung

cowboy here one picture you know lung

cowboy here one picture you know lung cancer pitch no should a cowboy care but

cancer pitch no should a cowboy care but

cancer pitch no should a cowboy care but you know what why so accident he or she

you know what why so accident he or she

you know what why so accident he or she will die off no that’s not what couples

will die off no that’s not what couples

will die off no that’s not what couples do right so you’re not putting a picture

do right so you’re not putting a picture

do right so you’re not putting a picture of lung cancer on a packet is something

of lung cancer on a packet is something

of lung cancer on a packet is something similar as to trying to selling

similar as to trying to selling

similar as to trying to selling cigarettes by saying our cigarettes are

cigarettes by saying our cigarettes are

cigarettes by saying our cigarettes are ten cents cheaper they last longer in

ten cents cheaper they last longer in

ten cents cheaper they last longer in the mouth there

the mouth there

the mouth there made of organic tomato tobacco and they

made of organic tomato tobacco and they

made of organic tomato tobacco and they kill a bit less right

kill a bit less right

kill a bit less right would you sell a serum with such an

would you sell a serum with such an

would you sell a serum with such an argument so my question is like what is

argument so my question is like what is

argument so my question is like what is wrong with us when the answers are so

wrong with us when the answers are so

wrong with us when the answers are so obvious and I think it’s good news

obvious and I think it’s good news

obvious and I think it’s good news because the answer is very very simple

because the answer is very very simple

because the answer is very very simple with all due respect we don’t need more

with all due respect we don’t need more

with all due respect we don’t need more MBAs

MBAs

MBAs we don’t need PhDs in engineering

we don’t need PhDs in engineering

we don’t need PhDs in engineering what we need is actually just a bit of

what we need is actually just a bit of

what we need is actually just a bit of empathy and imagination and recognize

empathy and imagination and recognize

empathy and imagination and recognize oneself your friends your grandfather’s

oneself your friends your grandfather’s

oneself your friends your grandfather’s your family into this old Paget man into

your family into this old Paget man into

your family into this old Paget man into these African mama into these Colombian

these African mama into these Colombian

these African mama into these Colombian student and also acknowledge that poor

student and also acknowledge that poor

student and also acknowledge that poor people don’t need to be told or

people don’t need to be told or

people don’t need to be told or explained or lectured about what is good

explained or lectured about what is good

explained or lectured about what is good for them because nobody likes that right

for them because nobody likes that right

for them because nobody likes that right but any am I thinking empty is the

but any am I thinking empty is the

but any am I thinking empty is the easiest thing well I’m afraid it’s not I

easiest thing well I’m afraid it’s not I

easiest thing well I’m afraid it’s not I struggled for a long long time and just

struggled for a long long time and just

struggled for a long long time and just Eureka my life story

Eureka my life story

Eureka my life story I was lying spending eight years looking

I was lying spending eight years looking

I was lying spending eight years looking at the world

at the world

at the world Santa’s problems working for developing

Santa’s problems working for developing

Santa’s problems working for developing development institutions in very very

development institutions in very very

development institutions in very very exotic places and trying very very hard

exotic places and trying very very hard

exotic places and trying very very hard to save the world then I grew grew a bit

to save the world then I grew grew a bit

to save the world then I grew grew a bit frustrated I went to private sector did

frustrated I went to private sector did

frustrated I went to private sector did an MBA did Mackenzie did investment

an MBA did Mackenzie did investment

an MBA did Mackenzie did investment finance and the day I decided I would

finance and the day I decided I would

finance and the day I decided I would put my brains to work to solve the world

put my brains to work to solve the world

put my brains to work to solve the world toughest problems I was thinking yeah

toughest problems I was thinking yeah

toughest problems I was thinking yeah it’s easy come on I’ve done so many

it’s easy come on I’ve done so many

it’s easy come on I’ve done so many things in my life

things in my life

things in my life come on selling these beautiful products

come on selling these beautiful products

come on selling these beautiful products you know selling the cookstove selling

you know selling the cookstove selling

you know selling the cookstove selling toilet easy peasy

toilet easy peasy

toilet easy peasy what not really I did all the mistakes I

what not really I did all the mistakes I

what not really I did all the mistakes I was mentioning before and actually I

was mentioning before and actually I

was mentioning before and actually I realized that the more I was trying to

realized that the more I was trying to

realized that the more I was trying to learn to you know to apply what I

learn to you know to apply what I

learn to you know to apply what I learned at b-school what McKinsey like

learned at b-school what McKinsey like

learned at b-school what McKinsey like the perfect you know marketing framework

the perfect you know marketing framework

the perfect you know marketing framework the perfect

the perfect

the perfect market survey or whatever you name it

market survey or whatever you name it

market survey or whatever you name it the more I was getting it wrong the more

the more I was getting it wrong the more

the more I was getting it wrong the more was trying to apply precooked recipe the

was trying to apply precooked recipe the

was trying to apply precooked recipe the more off I was right and it took me

more off I was right and it took me

more off I was right and it took me actually 20 years to realize that I

actually 20 years to realize that I

actually 20 years to realize that I should forget about all these and

should forget about all these and

should forget about all these and instead do one thing which is imagine

instead do one thing which is imagine

instead do one thing which is imagine this when you’re confronting such

this when you’re confronting such

this when you’re confronting such problem and when you with these people

problem and when you with these people

problem and when you with these people there’s just three things you need to do

there’s just three things you need to do

there’s just three things you need to do take a white page stop look and listen

take a white page stop look and listen

take a white page stop look and listen thank you

thank you

thank you [Applause]

”

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