[Applause] good morning just change chip to English
good morning just change chip to English
good morning just change chip to English let’s start with a reflection we’ve seen
let’s start with a reflection we’ve seen
let’s start with a reflection we’ve seen that we’ve seen that on the the social
that we’ve seen that on the the social
that we’ve seen that on the the social medias we’ve seen it on Facebook and we
medias we’ve seen it on Facebook and we
medias we’ve seen it on Facebook and we see it a lot not true we are responsible
see it a lot not true we are responsible
see it a lot not true we are responsible we are responsible for what the other
we are responsible for what the other
we are responsible for what the other person hears we’re a lawyer
person hears we’re a lawyer
person hears we’re a lawyer we’re trying to explain a contract we’re
we’re trying to explain a contract we’re
we’re trying to explain a contract we’re salesman we’re we’re just trying to
salesman we’re we’re just trying to
salesman we’re we’re just trying to communicate to the other person we must
communicate to the other person we must
communicate to the other person we must understand what the other person
understand what the other person
understand what the other person understands it is our responsibility
understands it is our responsibility
understands it is our responsibility when people ask me what I do I sometimes
when people ask me what I do I sometimes
when people ask me what I do I sometimes explain I teach people how to speak
explain I teach people how to speak
explain I teach people how to speak their own language I give them ideas
their own language I give them ideas
their own language I give them ideas about how to speak their own language at
about how to speak their own language at
about how to speak their own language at school we might learn English we might
school we might learn English we might
school we might learn English we might learn French we might learn grammar
learn French we might learn grammar
learn French we might learn grammar we’ll study literature but who actually
we’ll study literature but who actually
we’ll study literature but who actually tells us how to structure our own
tells us how to structure our own
tells us how to structure our own language to better communicate because
language to better communicate because
language to better communicate because we have words words are building blocks
we have words words are building blocks
we have words words are building blocks were the pillars words of what we use
were the pillars words of what we use
were the pillars words of what we use words of what you’re hearing today words
words of what you’re hearing today words
words of what you’re hearing today words of a highway may be the super net the
of a highway may be the super net the
of a highway may be the super net the hyper net that allows us to communicate
hyper net that allows us to communicate
hyper net that allows us to communicate our emotions our feelings our thoughts
our emotions our feelings our thoughts
our emotions our feelings our thoughts to everyone so sometimes we ask
to everyone so sometimes we ask
to everyone so sometimes we ask ourselves the question how do we learn
ourselves the question how do we learn
ourselves the question how do we learn why do we learn a word how do we use why
why do we learn a word how do we use why
why do we learn a word how do we use why do we use a word and maybe we can look
do we use a word and maybe we can look
do we use a word and maybe we can look to change modify or fine-tune the words
to change modify or fine-tune the words
to change modify or fine-tune the words we use to better communicate emotional
we use to better communicate emotional
we use to better communicate emotional communication is the understanding of
communication is the understanding of
communication is the understanding of the emotion within the word were using
the emotion within the word were using
the emotion within the word were using we perceive it and how that emotion is
we perceive it and how that emotion is
we perceive it and how that emotion is received by the other person whether
received by the other person whether
received by the other person whether it’s written spoken sung whether it is
it’s written spoken sung whether it is
it’s written spoken sung whether it is in an advert a blog or a webpage if we
in an advert a blog or a webpage if we
in an advert a blog or a webpage if we communicate emotionally aware of what
communicate emotionally aware of what
communicate emotionally aware of what we’re saying we communicate more
we’re saying we communicate more
we’re saying we communicate more efficiently we are emotional beings I’m
efficiently we are emotional beings I’m
efficiently we are emotional beings I’m nervous you guys are listening there’s
nervous you guys are listening there’s
nervous you guys are listening there’s emotion we grow through emotion we react
emotion we grow through emotion we react
emotion we grow through emotion we react through emotion we buy through emotion
through emotion we buy through emotion
through emotion we buy through emotion we change country through emotion we are
we change country through emotion we are
we change country through emotion we are emotional beings and right from then we
emotional beings and right from then we
emotional beings and right from then we receive sounds these sounds are words
receive sounds these sounds are words
receive sounds these sounds are words these sounds have nothing whatsoever to
these sounds have nothing whatsoever to
these sounds have nothing whatsoever to do with what they’re saying it is for
do with what they’re saying it is for
do with what they’re saying it is for example the duo syllable Mountain
example the duo syllable Mountain
example the duo syllable Mountain Mountain has absolutely nothing
Mountain has absolutely nothing
Mountain has absolutely nothing whatsoever to do with mountains in the
whatsoever to do with mountains in the
whatsoever to do with mountains in the same way that the Catalan Montaigne has
same way that the Catalan Montaigne has
same way that the Catalan Montaigne has absolutely nothing to do the sound with
absolutely nothing to do the sound with
absolutely nothing to do the sound with the words we begin to hear these words
the words we begin to hear these words
the words we begin to hear these words that coming at us they’re coming at us
that coming at us they’re coming at us
that coming at us they’re coming at us and slowly 9 months 15 months 18 months
and slowly 9 months 15 months 18 months
and slowly 9 months 15 months 18 months we begin to use sounds back to help us
we begin to use sounds back to help us
we begin to use sounds back to help us survive something might simply be mama
survive something might simply be mama
survive something might simply be mama something might simply be hot water
something might simply be hot water
something might simply be hot water thirsty we use them to get in to get on
thirsty we use them to get in to get on
thirsty we use them to get in to get on with how we’re trying to live our lives
with how we’re trying to live our lives
with how we’re trying to live our lives so that as we get older we’re able to
so that as we get older we’re able to
so that as we get older we’re able to communicate better as we get older as we
communicate better as we get older as we
communicate better as we get older as we get older we learn to communicate and
get older we learn to communicate and
get older we learn to communicate and transmit with these sounds to with other
transmit with these sounds to with other
transmit with these sounds to with other people now when words enter they enter
people now when words enter they enter
people now when words enter they enter here and they enter here the enter what
here and they enter here the enter what
here and they enter here the enter what we call an emotional dictionary when we
we call an emotional dictionary when we
we call an emotional dictionary when we hear a sound
hear a sound
hear a sound or when we give a sound out the word
or when we give a sound out the word
or when we give a sound out the word that word we look for in our mind before
that word we look for in our mind before
that word we look for in our mind before we transmit it now these words will vary
we transmit it now these words will vary
we transmit it now these words will vary in our lives for example a good example
in our lives for example a good example
in our lives for example a good example is the word home Oh God oh yeah the word
is the word home Oh God oh yeah the word
is the word home Oh God oh yeah the word home varies through our lives and when
home varies through our lives and when
home varies through our lives and when we’re children you hear the word home
we’re children you hear the word home
we’re children you hear the word home you use the word home you feel at home
you use the word home you feel at home
you use the word home you feel at home when you leave home home is different
when you leave home home is different
when you leave home home is different home might be a student apartment home
home might be a student apartment home
home might be a student apartment home might be another country if we live in
might be another country if we live in
might be another country if we live in the sub Sahara desert home is a
the sub Sahara desert home is a
the sub Sahara desert home is a different feeling a different idea now
different feeling a different idea now
different feeling a different idea now that because when we go through life we
that because when we go through life we
that because when we go through life we feel a change in the word and the
feel a change in the word and the
feel a change in the word and the meaning of the word that’s what we tend
meaning of the word that’s what we tend
meaning of the word that’s what we tend to call our micro perception of the word
to call our micro perception of the word
to call our micro perception of the word there is something called a macro
there is something called a macro
there is something called a macro perception and that is when society
perception and that is when society
perception and that is when society changes the meaning of the word for us
changes the meaning of the word for us
changes the meaning of the word for us let me use an example we have
let me use an example we have
let me use an example we have smartphones we’re all now at 4G before
smartphones we’re all now at 4G before
smartphones we’re all now at 4G before it was 3G because we live post 2010 now
it was 3G because we live post 2010 now
it was 3G because we live post 2010 now if we were around in America or we were
if we were around in America or we were
if we were around in America or we were following the space program in the 60s
following the space program in the 60s
following the space program in the 60s and the 70s and we heard 3G or 4G we
and the 70s and we heard 3G or 4G we
and the 70s and we heard 3G or 4G we would think three times gravitational
would think three times gravitational
would think three times gravitational pull I don’t know how many of you here
pull I don’t know how many of you here
pull I don’t know how many of you here were around in the 60s and the 70s I
were around in the 60s and the 70s I
were around in the 60s and the 70s I certainly remember he pulled a 10g okay
certainly remember he pulled a 10g okay
certainly remember he pulled a 10g okay so society the macro change of the
so society the macro change of the
so society the macro change of the meaning of the word changes the way we
meaning of the word changes the way we
meaning of the word changes the way we perceive it and that’s exactly what
perceive it and that’s exactly what
perceive it and that’s exactly what happens we have a perception of a word a
happens we have a perception of a word a
happens we have a perception of a word a meaning and someone else has a
meaning and someone else has a
meaning and someone else has a perception is it the same so when we
perception is it the same so when we
perception is it the same so when we speak when we talk when we hear are we
speak when we talk when we hear are we
speak when we talk when we hear are we hearing what is spoken so let’s take a
hearing what is spoken so let’s take a
hearing what is spoken so let’s take a look at the actual act of communication
look at the actual act of communication
look at the actual act of communication setting aside the intent there are four
setting aside the intent there are four
setting aside the intent there are four steps and what happens with the word or
steps and what happens with the word or
steps and what happens with the word or the sound the word is spoken it creates
the sound the word is spoken it creates
the sound the word is spoken it creates this image the mind the emotional
this image the mind the emotional
this image the mind the emotional dictionary looks for some form of
dictionary looks for some form of
dictionary looks for some form of reference to tell us what the word means
reference to tell us what the word means
reference to tell us what the word means with that image we have an emotion is
with that image we have an emotion is
with that image we have an emotion is our emotion the same as the other
our emotion the same as the other
our emotion the same as the other person’s emotion there’s another thing
person’s emotion there’s another thing
person’s emotion there’s another thing I’d like to take an extra minute just to
I’d like to take an extra minute just to
I’d like to take an extra minute just to explain here because emotion about the
explain here because emotion about the
explain here because emotion about the word can also be emotional memory when
word can also be emotional memory when
word can also be emotional memory when we actually receive it or when we
we actually receive it or when we
we actually receive it or when we actually give it for example a teacher a
actually give it for example a teacher a
actually give it for example a teacher a teacher just before lunch with this
teacher just before lunch with this
teacher just before lunch with this class especially 14 15 16 year-olds just
class especially 14 15 16 year-olds just
class especially 14 15 16 year-olds just before lunch they’re all hungry
before lunch they’re all hungry
before lunch they’re all hungry they’re looking at the clock there no
they’re looking at the clock there no
they’re looking at the clock there no not emotionally connected fully to what
not emotionally connected fully to what
not emotionally connected fully to what the teacher is saying we’ve just come
the teacher is saying we’ve just come
the teacher is saying we’ve just come back from having coffee we’ve had a
back from having coffee we’ve had a
back from having coffee we’ve had a break we’ve relaxed we’re emotionally
break we’ve relaxed we’re emotionally
break we’ve relaxed we’re emotionally perhaps more perceptive and receptive to
perhaps more perceptive and receptive to
perhaps more perceptive and receptive to what I’m saying now if you’re giving a
what I’m saying now if you’re giving a
what I’m saying now if you’re giving a session as a coach in a company and
session as a coach in a company and
session as a coach in a company and you’ve got smokers in front of you at
you’ve got smokers in front of you at
you’ve got smokers in front of you at about an hour and 45 minutes you’ve
about an hour and 45 minutes you’ve
about an hour and 45 minutes you’ve basically lost them okay so the emotion
basically lost them okay so the emotion
basically lost them okay so the emotion of the word and the emotion of
of the word and the emotion of
of the word and the emotion of transmission or reception modify
transmission or reception modify
transmission or reception modify slightly the way we might perceive what
slightly the way we might perceive what
slightly the way we might perceive what it means now that provokes a consequence
it means now that provokes a consequence
it means now that provokes a consequence if we think about work we think about
if we think about work we think about
if we think about work we think about lawyers trying to explain something we
lawyers trying to explain something we
lawyers trying to explain something we think about doctors trying to explain
think about doctors trying to explain
think about doctors trying to explain something if the word that enters is we
something if the word that enters is we
something if the word that enters is we have no reference we get with a doctor
have no reference we get with a doctor
have no reference we get with a doctor worried what does that mean okay so we
worried what does that mean okay so we
worried what does that mean okay so we go right back to the perception have we
go right back to the perception have we
go right back to the perception have we transmitted with our words the
transmitted with our words the
transmitted with our words the perception the meaning the consequence
perception the meaning the consequence
perception the meaning the consequence that we want and here we get to the next
that we want and here we get to the next
that we want and here we get to the next point
point
point are we really listening are we listening
are we really listening are we listening
are we really listening are we listening to the sound that comes at us do we
to the sound that comes at us do we
to the sound that comes at us do we understand what the other person means
understand what the other person means
understand what the other person means because well
because well
because well is an active experience you must
is an active experience you must
is an active experience you must concentrate to listen approximately 250
concentrate to listen approximately 250
concentrate to listen approximately 250 words can be spoken per minute someone
words can be spoken per minute someone
words can be spoken per minute someone some languages go faster some languages
some languages go faster some languages
some languages go faster some languages go smaller slower so 250 words a minute
go smaller slower so 250 words a minute
go smaller slower so 250 words a minute is what we can speak at but we can
is what we can speak at but we can
is what we can speak at but we can listen at 500 and by listening at 500 we
listen at 500 and by listening at 500 we
listen at 500 and by listening at 500 we have a gap between what comes in and
have a gap between what comes in and
have a gap between what comes in and what we’re able to absorb so we have got
what we’re able to absorb so we have got
what we’re able to absorb so we have got this noise in our head silence you can
this noise in our head silence you can
this noise in our head silence you can be silent when you’re listening now how
be silent when you’re listening now how
be silent when you’re listening now how much extra is going up there how much
much extra is going up there how much
much extra is going up there how much you’re thinking about the fact that
you’re thinking about the fact that
you’re thinking about the fact that you’re just about to make a payment on
you’re just about to make a payment on
you’re just about to make a payment on your mortgage or your car’s broken and
your mortgage or your car’s broken and
your mortgage or your car’s broken and you can’t get to where you want it to
you can’t get to where you want it to
you can’t get to where you want it to this evening the silence is not just not
this evening the silence is not just not
this evening the silence is not just not speaking silence is eliminating that
speaking silence is eliminating that
speaking silence is eliminating that movie that’s going on in your brain by
movie that’s going on in your brain by
movie that’s going on in your brain by eliminating it you receive more freely
eliminating it you receive more freely
eliminating it you receive more freely the words that come to you you learn
the words that come to you you learn
the words that come to you you learn when you’re silent and he will also say
silence sometimes is the best answer and
silence sometimes is the best answer and what I’d like to do is I’d like to give
what I’d like to do is I’d like to give
what I’d like to do is I’d like to give three hot tips about what can be done
three hot tips about what can be done
three hot tips about what can be done now immediately to improve the way you
now immediately to improve the way you
now immediately to improve the way you can communicate with others transmitting
can communicate with others transmitting
can communicate with others transmitting or receiving the first we can do is
or receiving the first we can do is
or receiving the first we can do is eliminate the negative now words can be
eliminate the negative now words can be
eliminate the negative now words can be negative words like crisis rape words
negative words like crisis rape words
negative words like crisis rape words that are bad but we can also have a
that are bad but we can also have a
that are bad but we can also have a negative energy as we’re trying to
negative energy as we’re trying to
negative energy as we’re trying to deliver the message what we need to try
deliver the message what we need to try
deliver the message what we need to try and do is look towards structuring
and do is look towards structuring
and do is look towards structuring things in a positive way now strangely
things in a positive way now strangely
things in a positive way now strangely enough
enough
enough there is something I hear a lot in this
there is something I hear a lot in this
there is something I hear a lot in this areas problema no problem what we’ve
areas problema no problem what we’ve
areas problema no problem what we’ve done is we’ve used a negative in what
done is we’ve used a negative in what
done is we’ve used a negative in what we’re trying to say is positive there’s
we’re trying to say is positive there’s
we’re trying to say is positive there’s another thing we hear a lot never give
another thing we hear a lot never give
another thing we hear a lot never give up
up
up how long is never and what about giving
how long is never and what about giving
how long is never and what about giving up giving up in itself is negative
up giving up in itself is negative
up giving up in itself is negative that’s the most negative word you can
that’s the most negative word you can
that’s the most negative word you can think of no in itself is a stop it’s a
think of no in itself is a stop it’s a
think of no in itself is a stop it’s a block
block
block it’s a prevention when someone says what
it’s a prevention when someone says what
it’s a prevention when someone says what do you think of that no I don’t like it
do you think of that no I don’t like it
do you think of that no I don’t like it you’ve now got to negotiate around the
you’ve now got to negotiate around the
you’ve now got to negotiate around the null so if we could try and look to
null so if we could try and look to
null so if we could try and look to eliminate no when we receive information
eliminate no when we receive information
eliminate no when we receive information we keep the flow of the conversation the
we keep the flow of the conversation the
we keep the flow of the conversation the flow of the interchange of information
flow of the interchange of information
flow of the interchange of information moving let’s bring in the positive
moving let’s bring in the positive
moving let’s bring in the positive positives are of course yes positives
positives are of course yes positives
positives are of course yes positives are when for example someone is
are when for example someone is
are when for example someone is presenting a proposal to you to repair
presenting a proposal to you to repair
presenting a proposal to you to repair your house or a proposal to repair your
your house or a proposal to repair your
your house or a proposal to repair your car or you are a boss with someone who’s
car or you are a boss with someone who’s
car or you are a boss with someone who’s bringing in some information about the
bringing in some information about the
bringing in some information about the project you’re working on when the
project you’re working on when the
project you’re working on when the person gives you the information don’t
person gives you the information don’t
person gives you the information don’t say no I don’t like that no that’s not
say no I don’t like that no that’s not
say no I don’t like that no that’s not right it’s hmm how did you get to that
right it’s hmm how did you get to that
right it’s hmm how did you get to that tell me why that happened okay a very
tell me why that happened okay a very
tell me why that happened okay a very very positive thing that people like
very positive thing that people like
very positive thing that people like because positive conversation motivates
because positive conversation motivates
because positive conversation motivates stimulates and continues the dialogue is
stimulates and continues the dialogue is
stimulates and continues the dialogue is simply I like that tell me how you got
simply I like that tell me how you got
simply I like that tell me how you got that we also say in English control the
that we also say in English control the
that we also say in English control the imprecise that’s avoid the relative now
imprecise that’s avoid the relative now
imprecise that’s avoid the relative now what is the relative what is the
what is the relative what is the
what is the relative what is the imprecise relative is everything related
imprecise relative is everything related
imprecise relative is everything related to us and it is typically adjectives
to us and it is typically adjectives
to us and it is typically adjectives relative or imprecise
relative or imprecise
relative or imprecise are basically adjectives for example I
are basically adjectives for example I
are basically adjectives for example I have long hair but she has short hair I
have long hair but she has short hair I
have long hair but she has short hair I put the paperwork into the government
put the paperwork into the government
put the paperwork into the government and they said it’ll be quick when do I
and they said it’ll be quick when do I
and they said it’ll be quick when do I get the paperwork back it’s quick but
get the paperwork back it’s quick but
get the paperwork back it’s quick but what is quick to me what is quick to her
what is quick to me what is quick to her
what is quick to me what is quick to her one way we can say your products will
one way we can say your products will
one way we can say your products will arrive really quickly you’ll get them on
arrive really quickly you’ll get them on
arrive really quickly you’ll get them on Friday before midday because we’re
Friday before midday because we’re
Friday before midday because we’re controlling the imprecise we define the
controlling the imprecise we define the
controlling the imprecise we define the imprecise we say products will arrive on
imprecise we say products will arrive on
imprecise we say products will arrive on Friday I want my hair short so with
Friday I want my hair short so with
Friday I want my hair short so with those three tips eliminating the
those three tips eliminating the
those three tips eliminating the negative by talking through the positive
negative by talking through the positive
negative by talking through the positive and especially by defining that which is
and especially by defining that which is
and especially by defining that which is relative to you or relatives as someone
relative to you or relatives as someone
relative to you or relatives as someone else were able to better transmit the
else were able to better transmit the
else were able to better transmit the message we want to convey now here is a
message we want to convey now here is a
message we want to convey now here is a word that when I showed this I’ll sent
word that when I showed this I’ll sent
word that when I showed this I’ll sent this presentation to my mother she saw
this presentation to my mother she saw
this presentation to my mother she saw this slide and she said well I knew
this slide and she said well I knew
this slide and she said well I knew you’d have something like that your
you’d have something like that your
you’d have something like that your passion about this word because but is
passion about this word because but is
passion about this word because but is classified as an e gaiter and an
classified as an e gaiter and an
classified as an e gaiter and an eliminator
eliminator
eliminator what does it do it negates everything
what does it do it negates everything
what does it do it negates everything just said and it eliminates your real
just said and it eliminates your real
just said and it eliminates your real desire to hear everything afterwards how
desire to hear everything afterwards how
desire to hear everything afterwards how do we learn but remember the face of the
do we learn but remember the face of the
do we learn but remember the face of the youngster but mom I’m watching TV but
youngster but mom I’m watching TV but
youngster but mom I’m watching TV but mom I said I was going to go out with
mom I said I was going to go out with
mom I said I was going to go out with Dave I really agree with everything
Dave I really agree with everything
Dave I really agree with everything you’ve said but but comes at you and you
you’ve said but but comes at you and you
you’ve said but but comes at you and you think he hasn’t been listening he’s not
think he hasn’t been listening he’s not
think he hasn’t been listening he’s not interested it also tends to negate
interested it also tends to negate
interested it also tends to negate what’s about to be said I try never to
what’s about to be said I try never to
what’s about to be said I try never to say but is it possible I actually agree
so if we’re able to understand the
so if we’re able to understand the emotion within the words that we use
emotion within the words that we use
emotion within the words that we use whether they’re nouns substantives
whether they’re nouns substantives
whether they’re nouns substantives whether they’re adjectives or verbs and
whether they’re adjectives or verbs and
whether they’re adjectives or verbs and we can perceive and understand what the
we can perceive and understand what the
we can perceive and understand what the other understands we will communicate
other understands we will communicate
other understands we will communicate emotionally and communicate more
emotionally and communicate more
emotionally and communicate more efficiently thank you very much
”
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