show of hands how many of you are huggers you like to hug everyone okay
huggers you like to hug everyone okay
huggers you like to hug everyone okay how many of you our anti huggers if
how many of you our anti huggers if
how many of you our anti huggers if somebody tried to hug me right now I
somebody tried to hug me right now I
somebody tried to hug me right now I might punch him in the nose okay you go
might punch him in the nose okay you go
might punch him in the nose okay you go hug her just kidding but as kids we’re
hug her just kidding but as kids we’re
hug her just kidding but as kids we’re all taught the golden rule do unto
all taught the golden rule do unto
all taught the golden rule do unto others as you’d have them do unto you if
others as you’d have them do unto you if
others as you’d have them do unto you if that’s the case huggers should hug
that’s the case huggers should hug
that’s the case huggers should hug everyone clearly something’s missing
everyone clearly something’s missing
everyone clearly something’s missing consider instead what I call the
consider instead what I call the
consider instead what I call the Platinum rule doing the others the way
Platinum rule doing the others the way
Platinum rule doing the others the way they want to be done unto so we hug the
they want to be done unto so we hug the
they want to be done unto so we hug the huggers we don’t hug the anti huggers
huggers we don’t hug the anti huggers
huggers we don’t hug the anti huggers and nobody gets punched in the nose a
and nobody gets punched in the nose a
and nobody gets punched in the nose a great example of this is the front of an
great example of this is the front of an
great example of this is the front of an ambulance on the front of an ambulance
ambulance on the front of an ambulance
ambulance on the front of an ambulance it says ambulance but it says it
it says ambulance but it says it
it says ambulance but it says it backwards so when they come up behind
backwards so when they come up behind
backwards so when they come up behind you you can read it in your rear view
you you can read it in your rear view
you you can read it in your rear view mirror and get out of the way you’d
mirror and get out of the way you’d
mirror and get out of the way you’d think the lights and sirens would help
think the lights and sirens would help
think the lights and sirens would help but they want to communicate with you
but they want to communicate with you
but they want to communicate with you quickly and effectively literally life
quickly and effectively literally life
quickly and effectively literally life and death can hang on this communication
and death can hang on this communication
and death can hang on this communication yet we don’t use this same theory when
yet we don’t use this same theory when
yet we don’t use this same theory when we talk to one another instead we revert
we talk to one another instead we revert
we talk to one another instead we revert back to the golden rule and communicate
back to the golden rule and communicate
back to the golden rule and communicate with everyone else the way that we
with everyone else the way that we
with everyone else the way that we personally find best according to the
personally find best according to the
personally find best according to the 10,000 our theory we should be expert
10,000 our theory we should be expert
10,000 our theory we should be expert communicators by the age of 10 I’ve done
communicators by the age of 10 I’ve done
communicators by the age of 10 I’ve done the math 15 seconds or less recap the
the math 15 seconds or less recap the
the math 15 seconds or less recap the average person speaks 20 2500 words per
average person speaks 20 2500 words per
average person speaks 20 2500 words per day at a rate of 110 words per minute
day at a rate of 110 words per minute
day at a rate of 110 words per minute that’s 204 minutes per day speaking or
that’s 204 minutes per day speaking or
that’s 204 minutes per day speaking or roughly 3.4 hours per day 10,000 hours /
roughly 3.4 hours per day 10,000 hours /
roughly 3.4 hours per day 10,000 hours / 3.4 hours per day comes to just over
3.4 hours per day comes to just over
3.4 hours per day comes to just over eight years the average person begins
eight years the average person begins
eight years the average person begins speaking between one and two two years
speaking between one and two two years
speaking between one and two two years old plus eight years brings me to the
old plus eight years brings me to the
old plus eight years brings me to the age of 10
age of 10
age of 10 the reason I have a career in conflict
the reason I have a career in conflict
the reason I have a career in conflict resolution is that people get into a lot
resolution is that people get into a lot
resolution is that people get into a lot of conflict most often because of poor
of conflict most often because of poor
of conflict most often because of poor communication I can tell you we are not
communication I can tell you we are not
communication I can tell you we are not expert communicators by the age of 10
expert communicators by the age of 10
expert communicators by the age of 10 some of us never that’s why many lawyers
some of us never that’s why many lawyers
some of us never that’s why many lawyers judges marriage counselors have jobs and
judges marriage counselors have jobs and
judges marriage counselors have jobs and now we’re in the information age where
now we’re in the information age where
now we’re in the information age where we communicate digitally but what is
we communicate digitally but what is
we communicate digitally but what is digital communication digital
digital communication digital
digital communication digital communication is just written
communication is just written
communication is just written communication human beings have been
communication human beings have been
communication human beings have been communicating and writing for more than
communicating and writing for more than
communicating and writing for more than 5000 years but our written communication
5000 years but our written communication
5000 years but our written communication is not very effective consider this
is not very effective consider this
is not very effective consider this simple five-word sentence depending upon
simple five-word sentence depending upon
simple five-word sentence depending upon which of the five words I emphasize the
which of the five words I emphasize the
which of the five words I emphasize the entire meaning of the sentence changes I
entire meaning of the sentence changes I
entire meaning of the sentence changes I didn’t tell you that I didn’t tell you
didn’t tell you that I didn’t tell you
didn’t tell you that I didn’t tell you that I didn’t tell you that I didn’t
that I didn’t tell you that I didn’t
that I didn’t tell you that I didn’t tell you that I didn’t tell you that
tell you that I didn’t tell you that
tell you that I didn’t tell you that five words five different meanings yet
five words five different meanings yet
five words five different meanings yet if this is in writing which of those
if this is in writing which of those
if this is in writing which of those five are you going to guess that I meant
five are you going to guess that I meant
five are you going to guess that I meant in a series of studies at a UCLA they
in a series of studies at a UCLA they
in a series of studies at a UCLA they surmised that when we’re trying to
surmised that when we’re trying to
surmised that when we’re trying to communicate our feelings about a subject
communicate our feelings about a subject
communicate our feelings about a subject our believability comes from our
our believability comes from our
our believability comes from our nonverbal communication our tone of
nonverbal communication our tone of
nonverbal communication our tone of voice but also the words we choose to
voice but also the words we choose to
voice but also the words we choose to use 55% of our communication comes from
use 55% of our communication comes from
use 55% of our communication comes from our nonverbals what we look like where
our nonverbals what we look like where
our nonverbals what we look like where we are our body language 38% comes from
we are our body language 38% comes from
we are our body language 38% comes from our tone of voice the words we emphasize
our tone of voice the words we emphasize
our tone of voice the words we emphasize only 7% comes from the words that we
only 7% comes from the words that we
only 7% comes from the words that we choose to use yet in the information age
choose to use yet in the information age
choose to use yet in the information age in our digital communication this is all
in our digital communication this is all
in our digital communication this is all we send so in this age of drastic
we send so in this age of drastic
we send so in this age of drastic technological expansion we continue to
technological expansion we continue to
technological expansion we continue to use 5,000 year old technology despite
use 5,000 year old technology despite
use 5,000 year old technology despite excluding a huge percentage of our
excluding a huge percentage of our
excluding a huge percentage of our communication for example I sent my
communication for example I sent my
communication for example I sent my brother this email
but how did he take it did he have a bad
but how did he take it did he have a bad day at work get into a fight with a
day at work get into a fight with a
day at work get into a fight with a friend or maybe even a car accident or
friend or maybe even a car accident or
friend or maybe even a car accident or did he take it in the playful way it was
did he take it in the playful way it was
did he take it in the playful way it was intended from his big brother so much of
intended from his big brother so much of
intended from his big brother so much of our communication is left unsaid and up
our communication is left unsaid and up
our communication is left unsaid and up to the receivers perception this is
to the receivers perception this is
to the receivers perception this is nicely illustrated in what’s known on
nicely illustrated in what’s known on
nicely illustrated in what’s known on the internet as Poe’s law Poe’s law
the internet as Poe’s law Poe’s law
the internet as Poe’s law Poe’s law states that without some additional
states that without some additional
states that without some additional designation as humor it’s impossible to
designation as humor it’s impossible to
designation as humor it’s impossible to create a parody that is so outrageous
create a parody that is so outrageous
create a parody that is so outrageous that someone will not mistake the parody
that someone will not mistake the parody
that someone will not mistake the parody for the genuine thing check out any
for the genuine thing check out any
for the genuine thing check out any message board or comment section on the
message board or comment section on the
message board or comment section on the internet and you’re bound to see this
internet and you’re bound to see this
internet and you’re bound to see this taking place another example of Poe’s
taking place another example of Poe’s
taking place another example of Poe’s law in action was the work of Stephen
law in action was the work of Stephen
law in action was the work of Stephen Colbert while on his satire new show The
Colbert while on his satire new show The
Colbert while on his satire new show The Colbert Report some people found his
Colbert Report some people found his
Colbert Report some people found his parody believable so believable in fact
parody believable so believable in fact
parody believable so believable in fact that they were shocked when he dropped
that they were shocked when he dropped
that they were shocked when he dropped the act and started being himself and in
the act and started being himself and in
the act and started being himself and in this case we had the benefits of word
this case we had the benefits of word
this case we had the benefits of word choice tone of voice and non-verbal
choice tone of voice and non-verbal
choice tone of voice and non-verbal clues to his satire but the problem of
clues to his satire but the problem of
clues to his satire but the problem of recognizing satire in written form is
recognizing satire in written form is
recognizing satire in written form is not a new one as early as the 1580s an
not a new one as early as the 1580s an
not a new one as early as the 1580s an English printer suggested that we could
English printer suggested that we could
English printer suggested that we could utilize a reversed question mark to
utilize a reversed question mark to
utilize a reversed question mark to denote satire in written form a more
denote satire in written form a more
denote satire in written form a more recent attempt out of the Netherlands
recent attempt out of the Netherlands
recent attempt out of the Netherlands suggested we could utilize this mark to
suggested we could utilize this mark to
suggested we could utilize this mark to denote ironic statements in text I’ve
denote ironic statements in text I’ve
denote ironic statements in text I’ve never seen this used anywhere yet
never seen this used anywhere yet
never seen this used anywhere yet another idea was the creation of a
another idea was the creation of a
another idea was the creation of a sarcasm font the idea was rather than
sarcasm font the idea was rather than
sarcasm font the idea was rather than regular font or italics what if we used
regular font or italics what if we used
regular font or italics what if we used reverse italics to denote sarcasm in the
reverse italics to denote sarcasm in the
reverse italics to denote sarcasm in the early days of the internet I would have
early days of the internet I would have
early days of the internet I would have loved a sarcasm Vantaa the problem with
loved a sarcasm Vantaa the problem with
loved a sarcasm Vantaa the problem with these is that human beings have more
these is that human beings have more
these is that human beings have more than one emotion
than one emotion
than one emotion so one font style one punctuation mark
so one font style one punctuation mark
so one font style one punctuation mark is never going to account for all of the
is never going to account for all of the
is never going to account for all of the possible human emotions if you believe
possible human emotions if you believe
possible human emotions if you believe the movies we have five main emotions
the movies we have five main emotions
the movies we have five main emotions and depending on the relative levels of
and depending on the relative levels of
and depending on the relative levels of those main emotions as they get mixed up
those main emotions as they get mixed up
those main emotions as they get mixed up and combined to one another we get more
and combined to one another we get more
and combined to one another we get more complex emotions so it’s never going to
complex emotions so it’s never going to
complex emotions so it’s never going to work to just use one font style to
work to just use one font style to
work to just use one font style to denote human beings emotions but in 1982
denote human beings emotions but in 1982
denote human beings emotions but in 1982 on a message board at Carnegie Mellon
on a message board at Carnegie Mellon
on a message board at Carnegie Mellon University professor Scott Fahlman
University professor Scott Fahlman
University professor Scott Fahlman suggested something new something that
suggested something new something that
suggested something new something that has worked he suggested this now we all
has worked he suggested this now we all
has worked he suggested this now we all recognize this today but you have to
recognize this today but you have to
recognize this today but you have to remember professor Fahlman was first so
remember professor Fahlman was first so
remember professor Fahlman was first so he actually had to follow this with read
he actually had to follow this with read
he actually had to follow this with read it sideways in the same post he also
it sideways in the same post he also
it sideways in the same post he also recognized that the opposite could be
recognized that the opposite could be
recognized that the opposite could be used but I’m not going to dwell on the
used but I’m not going to dwell on the
used but I’m not going to dwell on the negative here now we have a way of
negative here now we have a way of
negative here now we have a way of communicating emotion within the text
communicating emotion within the text
communicating emotion within the text emoticons which is a portmanteau
emoticons which is a portmanteau
emoticons which is a portmanteau combining emotion and icon were born and
combining emotion and icon were born and
combining emotion and icon were born and evolved happy flirty silly kisses and
evolved happy flirty silly kisses and
evolved happy flirty silly kisses and more as well as sad angry frustrated
more as well as sad angry frustrated
more as well as sad angry frustrated crying but even neutral emotions and
crying but even neutral emotions and
crying but even neutral emotions and even actions there are even specific
even actions there are even specific
even actions there are even specific emoticons for people like Santa Claus
emoticons for people like Santa Claus
emoticons for people like Santa Claus here some estimates put the number of
here some estimates put the number of
here some estimates put the number of emoticons in the thousands emoticons
emoticons in the thousands emoticons
emoticons in the thousands emoticons further evolved into the emoji a single
further evolved into the emoji a single
further evolved into the emoji a single character to represent the string of
character to represent the string of
character to represent the string of characters in the emoticon this saves
characters in the emoticon this saves
characters in the emoticon this saves space which becomes important in a
space which becomes important in a
space which becomes important in a minute and also allows us to convey
minute and also allows us to convey
minute and also allows us to convey additional information that’s been
additional information that’s been
additional information that’s been missing from our written communication
missing from our written communication
missing from our written communication five thousand years perhaps you could
five thousand years perhaps you could
five thousand years perhaps you could say that emoticons and emojis have
say that emoticons and emojis have
say that emoticons and emojis have helped us to compensate for something
but what we are compensating for is very
but what we are compensating for is very important let’s look back at what we’re
important let’s look back at what we’re
important let’s look back at what we’re communicating digitally when I send that
communicating digitally when I send that
communicating digitally when I send that email to my brother I’m only sending 7%
email to my brother I’m only sending 7%
email to my brother I’m only sending 7% of the message by utilizing emoticons
of the message by utilizing emoticons
of the message by utilizing emoticons and emojis I can put back at least a
and emojis I can put back at least a
and emojis I can put back at least a portion of that tone of voice that’s
portion of that tone of voice that’s
portion of that tone of voice that’s been missing from our electronic
been missing from our electronic
been missing from our electronic communication emoticons and emojis have
communication emoticons and emojis have
communication emoticons and emojis have also stood the test of time some of you
also stood the test of time some of you
also stood the test of time some of you may think I’m jumping the gun here you
may think I’m jumping the gun here you
may think I’m jumping the gun here you might think that this is just a fad for
might think that this is just a fad for
might think that this is just a fad for young people remember emoticons came out
young people remember emoticons came out
young people remember emoticons came out in 1982 that’s three and a half decades
in 1982 that’s three and a half decades
in 1982 that’s three and a half decades and Counting and this is the information
and Counting and this is the information
and Counting and this is the information age fads come and go within a year think
age fads come and go within a year think
age fads come and go within a year think planking or the ice bucket challenge
planking or the ice bucket challenge
planking or the ice bucket challenge those were huge and gone in a year
those were huge and gone in a year
those were huge and gone in a year emojis have become so entrenched that
emojis have become so entrenched that
emojis have become so entrenched that people have started considering them a
people have started considering them a
people have started considering them a language unto themselves consider the
language unto themselves consider the
language unto themselves consider the attempt by Fred venison to translate
attempt by Fred venison to translate
attempt by Fred venison to translate moby dick into emoji 207,000 words into
moby dick into emoji 207,000 words into
moby dick into emoji 207,000 words into 93,000 emojis apparently in this case a
93,000 emojis apparently in this case a
93,000 emojis apparently in this case a picture’s worth 2.2 words in this age of
picture’s worth 2.2 words in this age of
picture’s worth 2.2 words in this age of interconnectedness we communicate a lot
interconnectedness we communicate a lot
interconnectedness we communicate a lot estimates put the total number of phone
estimates put the total number of phone
estimates put the total number of phone calls in the world each day a 10 billion
calls in the world each day a 10 billion
calls in the world each day a 10 billion that’s a lot or is it
that’s a lot or is it
that’s a lot or is it compare that with the worldwide text
compare that with the worldwide text
compare that with the worldwide text messages per day a 50 billion emails per
messages per day a 50 billion emails per
messages per day a 50 billion emails per day of two hundred and sixty nine
day of two hundred and sixty nine
day of two hundred and sixty nine billion Facebook whatsapp messages of 60
billion Facebook whatsapp messages of 60
billion Facebook whatsapp messages of 60 billion Apple iMessages per day a forty
billion Apple iMessages per day a forty
billion Apple iMessages per day a forty billion and even Telegraph’s of 15
billion and even Telegraph’s of 15
billion and even Telegraph’s of 15 billion that’s the app not the 1840s
billion that’s the app not the 1840s
billion that’s the app not the 1840s and that’s not to mention the myriad of
and that’s not to mention the myriad of
and that’s not to mention the myriad of other apps that are out there in the
other apps that are out there in the
other apps that are out there in the heyday of the postal or snail mail
heyday of the postal or snail mail
heyday of the postal or snail mail system they never averaged more than 1.5
system they never averaged more than 1.5
system they never averaged more than 1.5 billion per day we are communicating in
billion per day we are communicating in
billion per day we are communicating in shorter and shorter ways world leaders
shorter and shorter ways world leaders
shorter and shorter ways world leaders are reducing their thoughts into tweets
are reducing their thoughts into tweets
are reducing their thoughts into tweets the Gettysburg Address is revered for
the Gettysburg Address is revered for
the Gettysburg Address is revered for its complexity and brevity coming in at
its complexity and brevity coming in at
its complexity and brevity coming in at only 272 words now politicians are
only 272 words now politicians are
only 272 words now politicians are coming in at 140 characters or less if
coming in at 140 characters or less if
coming in at 140 characters or less if written out fully Abraham Lincoln’s
written out fully Abraham Lincoln’s
written out fully Abraham Lincoln’s Gettysburg Address would have needed at
Gettysburg Address would have needed at
Gettysburg Address would have needed at least 11 tweets perhaps this is what
least 11 tweets perhaps this is what
least 11 tweets perhaps this is what President Lincoln would have done today
as we are trying to say more with less
as we are trying to say more with less space making more and more important
space making more and more important
space making more and more important announcements in these shortened formats
announcements in these shortened formats
announcements in these shortened formats and even engaging in political discourse
and even engaging in political discourse
and even engaging in political discourse understanding the motivations of the
understanding the motivations of the
understanding the motivations of the speaker quickly and effectively become
speaker quickly and effectively become
speaker quickly and effectively become even more important so that leads us
even more important so that leads us
even more important so that leads us back to the emoticon I’ve heard the
back to the emoticon I’ve heard the
back to the emoticon I’ve heard the complaints but they’re not professional
complaints but they’re not professional
complaints but they’re not professional you can’t use these in professional
you can’t use these in professional
you can’t use these in professional circumstances other things that we once
circumstances other things that we once
circumstances other things that we once considered professional or
considered professional or
considered professional or unprofessional have changed over time
unprofessional have changed over time
unprofessional have changed over time consider smoking in the workplace or
consider smoking in the workplace or
consider smoking in the workplace or women wearing pants to work at one point
women wearing pants to work at one point
women wearing pants to work at one point it was perfectly acceptable to smoke in
it was perfectly acceptable to smoke in
it was perfectly acceptable to smoke in the workplace and women wearing pants
the workplace and women wearing pants
the workplace and women wearing pants nearly unthinkable now the view of each
nearly unthinkable now the view of each
nearly unthinkable now the view of each of these has flipped we’re already
of these has flipped we’re already
of these has flipped we’re already seeing the effects of these changes in
seeing the effects of these changes in
seeing the effects of these changes in other aspects based on the changing
other aspects based on the changing
other aspects based on the changing demographics of the workforce did you
demographics of the workforce did you
demographics of the workforce did you know that Millennials are now the
know that Millennials are now the
know that Millennials are now the largest segment of the workforce in just
largest segment of the workforce in just
largest segment of the workforce in just a few years they will constitute 40% of
a few years they will constitute 40% of
a few years they will constitute 40% of the workforce by 2025 Millennials will
the workforce by 2025 Millennials will
the workforce by 2025 Millennials will be 75% of the workforce these are
be 75% of the workforce these are
be 75% of the workforce these are business people who grew up with
business people who grew up with
business people who grew up with smartphones in their hand and love to
smartphones in their hand and love to
smartphones in their hand and love to communicate with emoticons and emojis
communicate with emoticons and emojis
communicate with emoticons and emojis we’re already seeing the effects of this
we’re already seeing the effects of this
we’re already seeing the effects of this in the perceived professionalism of
in the perceived professionalism of
in the perceived professionalism of social media and businesses using
social media and businesses using
social media and businesses using infographics to display complicated
infographics to display complicated
infographics to display complicated information in a visual format recently
information in a visual format recently
information in a visual format recently a study was completed on the utilization
a study was completed on the utilization
a study was completed on the utilization of emoticons in negotiation it’s well
of emoticons in negotiation it’s well
of emoticons in negotiation it’s well established that the ability to develop
established that the ability to develop
established that the ability to develop rapport is a key component to a
rapport is a key component to a
rapport is a key component to a successful negotiation the negotiating
successful negotiation the negotiating
successful negotiation the negotiating pairs who utilized emoticons were able
pairs who utilized emoticons were able
pairs who utilized emoticons were able to develop or pour more quickly and were
to develop or pour more quickly and were
to develop or pour more quickly and were able to reach a resolution
able to reach a resolution
able to reach a resolution more quickly than those who did not use
more quickly than those who did not use
more quickly than those who did not use emoticons
emoticons
emoticons so emoticons can be used in a
so emoticons can be used in a
so emoticons can be used in a professional circumstance and may even
professional circumstance and may even
professional circumstance and may even be beneficial if used in the right way
be beneficial if used in the right way
be beneficial if used in the right way so this leads me back to the Platinum
so this leads me back to the Platinum
so this leads me back to the Platinum rule as we recognize our own
rule as we recognize our own
rule as we recognize our own communication preferences and learn the
communication preferences and learn the
communication preferences and learn the profess the Preferences of those around
profess the Preferences of those around
profess the Preferences of those around us we will need to learn and adapt right
us we will need to learn and adapt right
us we will need to learn and adapt right now we may need to temper our use of
now we may need to temper our use of
now we may need to temper our use of emoticons at work because those at the
emoticons at work because those at the
emoticons at work because those at the top may not find it appropriate but in
top may not find it appropriate but in
top may not find it appropriate but in the future it will be different we will
the future it will be different we will
the future it will be different we will do business primarily with Millennials
do business primarily with Millennials
do business primarily with Millennials we will elect politicians who
we will elect politicians who
we will elect politicians who communicate with one another and with
communicate with one another and with
communicate with one another and with the public more in electronic forms of
the public more in electronic forms of
the public more in electronic forms of communication we will negotiate huge
communication we will negotiate huge
communication we will negotiate huge business deals and maybe even peace
business deals and maybe even peace
business deals and maybe even peace treaties over email or text message all
treaties over email or text message all
treaties over email or text message all with people who grew up accustomed to
with people who grew up accustomed to
with people who grew up accustomed to this type of communication change is
this type of communication change is
this type of communication change is inevitable we need to embrace that
inevitable we need to embrace that
inevitable we need to embrace that change to be better communicators we
change to be better communicators we
change to be better communicators we cannot fear forward movement in the time
cannot fear forward movement in the time
cannot fear forward movement in the time that I have been on this stage there
that I have been on this stage there
that I have been on this stage there have been more than 15 million tweets
have been more than 15 million tweets
have been more than 15 million tweets all that communication is bound to stir
all that communication is bound to stir
all that communication is bound to stir up conflict all conflict begins on an
up conflict all conflict begins on an
up conflict all conflict begins on an interpersonal level and sometimes it
interpersonal level and sometimes it
interpersonal level and sometimes it grows to a small group large group even
grows to a small group large group even
grows to a small group large group even national and international levels some
national and international levels some
national and international levels some of you may feel like this right now
of you may feel like this right now
of you may feel like this right now that’s okay as we embrace the Platinum
that’s okay as we embrace the Platinum
that’s okay as we embrace the Platinum rule we will have better communication
rule we will have better communication
rule we will have better communication and reduce conflicts this means that in
and reduce conflicts this means that in
and reduce conflicts this means that in our personal lives professional dealings
our personal lives professional dealings
our personal lives professional dealings and even in politics we’re going to have
and even in politics we’re going to have
and even in politics we’re going to have to become more comfortable with
to become more comfortable with
to become more comfortable with emoticons
emoticons
emoticons but those emoticons just might save the
but those emoticons just might save the
but those emoticons just might save the world thank you
world thank you
world thank you [Applause]
”
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