so I wanted to start today with one of my famous quotes we’re toast in the
my famous quotes we’re toast in the
my famous quotes we’re toast in the water and you might look at that and say
water and you might look at that and say
water and you might look at that and say well that doesn’t really make sense you
well that doesn’t really make sense you
well that doesn’t really make sense you got that wrong and you’re right
got that wrong and you’re right
got that wrong and you’re right I did get that wrong but it’ll allow you
I did get that wrong but it’ll allow you
I did get that wrong but it’ll allow you to understand how my brain works so I
to understand how my brain works so I
to understand how my brain works so I did want to warn you that I may use more
did want to warn you that I may use more
did want to warn you that I may use more of these expressions today that don’t
of these expressions today that don’t
of these expressions today that don’t really make sense and I would advise you
really make sense and I would advise you
really make sense and I would advise you to never use them in public and just
to never use them in public and just
to never use them in public and just pretend leave them at home you would
pretend leave them at home you would
pretend leave them at home you would look like an idiot so let’s start with
look like an idiot so let’s start with
look like an idiot so let’s start with some stats let’s get the boring stuff
some stats let’s get the boring stuff
some stats let’s get the boring stuff out of the way so we’ve got 85 and 15 so
out of the way so we’ve got 85 and 15 so
out of the way so we’ve got 85 and 15 so 85% represents 85% represents the amount
85% represents 85% represents the amount
85% represents 85% represents the amount of business owners leaders managers that
of business owners leaders managers that
of business owners leaders managers that work in their business that are
work in their business that are
work in their business that are firefighting and you know trying to do
firefighting and you know trying to do
firefighting and you know trying to do the same thing over and over again
the same thing over and over again
the same thing over and over again looking for a different result which is
looking for a different result which is
looking for a different result which is funny enough that’s the definition of
funny enough that’s the definition of
funny enough that’s the definition of insanity the fifteen percent and I’ve
insanity the fifteen percent and I’ve
insanity the fifteen percent and I’ve been in both areas the 15 percent are
been in both areas the 15 percent are
been in both areas the 15 percent are those of us who get to take a moment to
those of us who get to take a moment to
those of us who get to take a moment to breathe and be strategic and I’d argue
breathe and be strategic and I’d argue
breathe and be strategic and I’d argue that even those who are doing that are
that even those who are doing that are
that even those who are doing that are really just refining things we’re trying
really just refining things we’re trying
really just refining things we’re trying to put out the fire a little faster
to put out the fire a little faster
to put out the fire a little faster we’re trying to change things so that
we’re trying to change things so that
we’re trying to change things so that the fire won’t be as big so I would
the fire won’t be as big so I would
the fire won’t be as big so I would argue it’s fairly close to the 85% it’s
argue it’s fairly close to the 85% it’s
argue it’s fairly close to the 85% it’s it’s like being insane it’s like not
it’s like being insane it’s like not
it’s like being insane it’s like not being fully diagnosed with insanity but
being fully diagnosed with insanity but
being fully diagnosed with insanity but being very close it’s similar to my
being very close it’s similar to my
being very close it’s similar to my mother sorry mom sorry mom okay
mother sorry mom sorry mom okay
mother sorry mom sorry mom okay um so look I wanted to tell you some
um so look I wanted to tell you some
um so look I wanted to tell you some stories about how we went back to the
stories about how we went back to the
stories about how we went back to the drawing board
drawing board
drawing board in a very challenging industry and the
in a very challenging industry and the
in a very challenging industry and the incredible results we’ve had from that
incredible results we’ve had from that
incredible results we’ve had from that and I’d hope to inspire you to be able
and I’d hope to inspire you to be able
and I’d hope to inspire you to be able to do the same so where does this all
to do the same so where does this all
to do the same so where does this all begin it starts 14 years ago right here
begin it starts 14 years ago right here
begin it starts 14 years ago right here in Halifax Nova Scotia I entered in the
in Halifax Nova Scotia I entered in the
in Halifax Nova Scotia I entered in the private security industry so security
private security industry so security
private security industry so security guarding and you know it’s a tough
guarding and you know it’s a tough
guarding and you know it’s a tough industry it’s been commoditized even
industry it’s been commoditized even
industry it’s been commoditized even though it’s it’s human beings its major
though it’s it’s human beings its major
though it’s it’s human beings its major priced drives from the clients which
priced drives from the clients which
priced drives from the clients which which was really putting the entire
which was really putting the entire
which was really putting the entire space in a commodity racket
space in a commodity racket
space in a commodity racket there hasn’t been any change
there hasn’t been any change
there hasn’t been any change in years and even being this space I
in years and even being this space I
in years and even being this space I thought you know what we’re pretty good
thought you know what we’re pretty good
thought you know what we’re pretty good problem solvers you know I remember five
problem solvers you know I remember five
problem solvers you know I remember five years ago a Bon Jovi concert up in
years ago a Bon Jovi concert up in
years ago a Bon Jovi concert up in Moncton there was probably 25 30,000
Moncton there was probably 25 30,000
Moncton there was probably 25 30,000 people there we had 150 security and so
people there we had 150 security and so
people there we had 150 security and so halfway through the show the RCMP that
halfway through the show the RCMP that
halfway through the show the RCMP that come to me and they said Ron we have a
come to me and they said Ron we have a
come to me and they said Ron we have a problem I said what is it they said we
problem I said what is it they said we
problem I said what is it they said we have people peeing all along the fence
have people peeing all along the fence
have people peeing all along the fence line there’s hundreds and hundreds of
line there’s hundreds and hundreds of
line there’s hundreds and hundreds of people peeing everywhere so I said okay
people peeing everywhere so I said okay
people peeing everywhere so I said okay okay and they said and if you don’t fix
okay and they said and if you don’t fix
okay and they said and if you don’t fix it we’ll shut the concert down so you
it we’ll shut the concert down so you
it we’ll shut the concert down so you know this is a problem I’ve got to solve
know this is a problem I’ve got to solve
know this is a problem I’ve got to solve it of course I say okay we’ve got this
it of course I say okay we’ve got this
it of course I say okay we’ve got this wasn’t our fault you know they didn’t
wasn’t our fault you know they didn’t
wasn’t our fault you know they didn’t have enough porta-potties but as
have enough porta-potties but as
have enough porta-potties but as security brought it we did have to to
security brought it we did have to to
security brought it we did have to to solve the problem so I gathered twenty
solve the problem so I gathered twenty
solve the problem so I gathered twenty security around I said look I need six
security around I said look I need six
security around I said look I need six volunteers to come with me on a mission
volunteers to come with me on a mission
volunteers to come with me on a mission and what we’re going to do we’re gonna
and what we’re going to do we’re gonna
and what we’re going to do we’re gonna go up the fence line will stand about
go up the fence line will stand about
go up the fence line will stand about five or six feet back on the outside of
five or six feet back on the outside of
five or six feet back on the outside of the fence line it’s an eight-foot tall
the fence line it’s an eight-foot tall
the fence line it’s an eight-foot tall fence or will be nice and safe and we
fence or will be nice and safe and we
fence or will be nice and safe and we will go up and down and we will make fun
will go up and down and we will make fun
will go up and down and we will make fun of everyone of those wiener sizes and I
of everyone of those wiener sizes and I
of everyone of those wiener sizes and I guarantee if we do a good job at up they
guarantee if we do a good job at up they
guarantee if we do a good job at up they will stop peeing and lo and behold six
will stop peeing and lo and behold six
will stop peeing and lo and behold six female volunteers said we would love to
female volunteers said we would love to
female volunteers said we would love to come on that mission with you so what we
come on that mission with you so what we
come on that mission with you so what we go we go up and down the six of us okay
go we go up and down the six of us okay
go we go up and down the six of us okay and sure enough we made fun of all the
and sure enough we made fun of all the
and sure enough we made fun of all the wiener sizes you know big small the
wiener sizes you know big small the
wiener sizes you know big small the different sizes and shapes and within
different sizes and shapes and within
different sizes and shapes and within minutes
minutes
minutes there wasn’t a peer in sight we were
there wasn’t a peer in sight we were
there wasn’t a peer in sight we were good we could always solve problems but
good we could always solve problems but
good we could always solve problems but you know it wasn’t enough I would argue
you know it wasn’t enough I would argue
you know it wasn’t enough I would argue that our accomp
that our accomp
that our accomp our competition could solve that same
our competition could solve that same
our competition could solve that same problem they might have done it
problem they might have done it
problem they might have done it differently but they could solve the
differently but they could solve the
differently but they could solve the same issue and so you know in this space
same issue and so you know in this space
same issue and so you know in this space it’s it’s it’s very challenging and so I
it’s it’s it’s very challenging and so I
it’s it’s it’s very challenging and so I I had some hard moments of do I even
I had some hard moments of do I even
I had some hard moments of do I even want to stay and it wasn’t enough to win
want to stay and it wasn’t enough to win
want to stay and it wasn’t enough to win and so I went through this process of
and so I went through this process of
and so I went through this process of going back to the drawing board but the
going back to the drawing board but the
going back to the drawing board but the first time I didn’t make it all the way
first time I didn’t make it all the way
first time I didn’t make it all the way back the first time I actually started
back the first time I actually started
back the first time I actually started with a boarder and I got to a question
with a boarder and I got to a question
with a boarder and I got to a question the question was if I had a million
the question was if I had a million
the question was if I had a million dollars of my hard earned money my
dollars of my hard earned money my
dollars of my hard earned money my retirement funds
retirement funds
retirement funds and I was going to buy my business
and I was going to buy my business
and I was going to buy my business knowing what I know about my company
knowing what I know about my company
knowing what I know about my company what would I do differently who would
what would I do differently who would
what would I do differently who would continue to work that who’d buy who
continue to work that who’d buy who
continue to work that who’d buy who would I be excited to work with what
would I be excited to work with what
would I be excited to work with what clients would I keep what systems would
clients would I keep what systems would
clients would I keep what systems would we use and it was ok but I’d argue with
we use and it was ok but I’d argue with
we use and it was ok but I’d argue with her back into that 15% we were being a
her back into that 15% we were being a
her back into that 15% we were being a little strategic it wasn’t enough and
little strategic it wasn’t enough and
little strategic it wasn’t enough and then we went back again in and this time
then we went back again in and this time
then we went back again in and this time I took the border out and we went back
I took the border out and we went back
I took the border out and we went back to the drawing board clean slate
to the drawing board clean slate
to the drawing board clean slate different question this time the
different question this time the
different question this time the question was what if I had to restart
question was what if I had to restart
question was what if I had to restart the industry today you know knowing the
the industry today you know knowing the
the industry today you know knowing the challenges internally and the external
challenges internally and the external
challenges internally and the external client challenges if I had a blank slate
client challenges if I had a blank slate
client challenges if I had a blank slate using technology and resources that I
using technology and resources that I
using technology and resources that I have today at our fingertips how would I
have today at our fingertips how would I
have today at our fingertips how would I recreate a model to services industry
recreate a model to services industry
recreate a model to services industry and you know I feel like that’s what
and you know I feel like that’s what
and you know I feel like that’s what Oberer did you know ooh BRR the treaters
Oberer did you know ooh BRR the treaters
Oberer did you know ooh BRR the treaters are uber they didn’t own a taxi company
are uber they didn’t own a taxi company
are uber they didn’t own a taxi company they you know they weren’t the taxi
they you know they weren’t the taxi
they you know they weren’t the taxi business they were I’m sure they were a
business they were I’m sure they were a
business they were I’m sure they were a customer on multiple occasions and here
customer on multiple occasions and here
customer on multiple occasions and here you are taxi companies that were
you are taxi companies that were
you are taxi companies that were probably asleep at the wheel okay
probably asleep at the wheel okay
probably asleep at the wheel okay thinking about how to refine their
thinking about how to refine their
thinking about how to refine their business how do we you know pick up
business how do we you know pick up
business how do we you know pick up customers fast or maybe we should get a
customers fast or maybe we should get a
customers fast or maybe we should get a radio system that works a little better
radio system that works a little better
radio system that works a little better but uber went back to the drawing board
but uber went back to the drawing board
but uber went back to the drawing board that’s what they essentially did they
that’s what they essentially did they
that’s what they essentially did they kind of said well knowing what I know
kind of said well knowing what I know
kind of said well knowing what I know today if we had to recreate this
today if we had to recreate this
today if we had to recreate this industry how would we do that with
industry how would we do that with
industry how would we do that with technology and everything at our
technology and everything at our
technology and everything at our fingertips so we started to do that we
fingertips so we started to do that we
fingertips so we started to do that we actually landed on a purpose of changing
actually landed on a purpose of changing
actually landed on a purpose of changing the security industry and that was
the security industry and that was
the security industry and that was powerful because it started to drive
powerful because it started to drive
powerful because it started to drive everything that we did so we started
everything that we did so we started
everything that we did so we started with simple simple things like the
with simple simple things like the
with simple simple things like the Golden Rule you know my mother always
Golden Rule you know my mother always
Golden Rule you know my mother always told me drawing up always go by the
told me drawing up always go by the
told me drawing up always go by the Golden Rule treat those is you would
Golden Rule treat those is you would
Golden Rule treat those is you would like to be treated I don’t know where I
like to be treated I don’t know where I
like to be treated I don’t know where I think my mom’s from here but and you
think my mom’s from here but and you
think my mom’s from here but and you know we thought about that we said let’s
know we thought about that we said let’s
know we thought about that we said let’s go back to the drawing board cuz think
go back to the drawing board cuz think
go back to the drawing board cuz think about the Golden Rule that we all know
about the Golden Rule that we all know
about the Golden Rule that we all know you know I know when I meet someone for
you know I know when I meet someone for
you know I know when I meet someone for the very first time I would love you to
the very first time I would love you to
the very first time I would love you to take off my shoes and give me a foot rub
take off my shoes and give me a foot rub
take off my shoes and give me a foot rub for a half hour but I don’t know if you
for a half hour but I don’t know if you
for a half hour but I don’t know if you would like me to do that to you so we
would like me to do that to you so we
would like me to do that to you so we said let’s go back to the drawing board
said let’s go back to the drawing board
said let’s go back to the drawing board let’s let’s think about this and we
let’s let’s think about this and we
let’s let’s think about this and we re-engineered it and said what about
re-engineered it and said what about
re-engineered it and said what about treating though
treating though
treating though as they would like to be treated and so
as they would like to be treated and so
as they would like to be treated and so we started to push that out with our
we started to push that out with our
we started to push that out with our customer service model and we we had
customer service model and we we had
customer service model and we we had some great results then we looked at
some great results then we looked at
some great results then we looked at policy in our industry it’s very policy
policy in our industry it’s very policy
policy in our industry it’s very policy driven there’s tons of policy and it
driven there’s tons of policy and it
driven there’s tons of policy and it becomes who can implement the best
becomes who can implement the best
becomes who can implement the best policy and have the you know the most
policy and have the you know the most
policy and have the you know the most efficient policies and policies are like
efficient policies and policies are like
efficient policies and policies are like rules and we said look some of the
rules and we said look some of the
rules and we said look some of the challenges in this industry are people
challenges in this industry are people
challenges in this industry are people don’t get to think for themselves they
don’t get to think for themselves they
don’t get to think for themselves they follow policy so what if we created a
follow policy so what if we created a
follow policy so what if we created a decision-making process what if we gave
decision-making process what if we gave
decision-making process what if we gave people their brains back and we said you
people their brains back and we said you
people their brains back and we said you know what before you do something just
know what before you do something just
know what before you do something just make you go through this process number
make you go through this process number
make you go through this process number one if it’s the right thing to do
one if it’s the right thing to do
one if it’s the right thing to do for the customer yes or no then is it
for the customer yes or no then is it
for the customer yes or no then is it the right thing for our business based
the right thing for our business based
the right thing for our business based on our purpose and our values and number
on our purpose and our values and number
on our purpose and our values and number three are you willing to be accountable
three are you willing to be accountable
three are you willing to be accountable if it’s yes yes and yes don’t ever ask
if it’s yes yes and yes don’t ever ask
if it’s yes yes and yes don’t ever ask anyone just do it and we started to see
anyone just do it and we started to see
anyone just do it and we started to see some results we gave people their brains
some results we gave people their brains
some results we gave people their brains back and then you know on this journey
back and then you know on this journey
back and then you know on this journey of changing the industry we got to a
of changing the industry we got to a
of changing the industry we got to a very difficult place that we said look
very difficult place that we said look
very difficult place that we said look we need everybody on side and the
we need everybody on side and the
we need everybody on side and the toughest challenge we faced was could we
toughest challenge we faced was could we
toughest challenge we faced was could we get employees in this business to become
get employees in this business to become
get employees in this business to become stakeholders not shareholders not own a
stakeholders not shareholders not own a
stakeholders not shareholders not own a piece of the business but a stakeholder
piece of the business but a stakeholder
piece of the business but a stakeholder someone who had a stake in the decisions
someone who had a stake in the decisions
someone who had a stake in the decisions of this business someone who wanted to
of this business someone who wanted to
of this business someone who wanted to be a part of it and anyone said you
be a part of it and anyone said you
be a part of it and anyone said you can’t do that it’s impossible you know
can’t do that it’s impossible you know
can’t do that it’s impossible you know this is a high turnover industry people
this is a high turnover industry people
this is a high turnover industry people are treated like garbage
are treated like garbage
are treated like garbage it’s got horrible morale and so we were
it’s got horrible morale and so we were
it’s got horrible morale and so we were up for the challenge we had to do it to
up for the challenge we had to do it to
up for the challenge we had to do it to win we had to get everyone onside so off
win we had to get everyone onside so off
win we had to get everyone onside so off we went
we went
we went brings me to a story in Toronto we took
brings me to a story in Toronto we took
brings me to a story in Toronto we took over a customer in the trucking space
over a customer in the trucking space
over a customer in the trucking space and the manager there the security
and the manager there the security
and the manager there the security manager a fella by the name of ash
manager a fella by the name of ash
manager a fella by the name of ash Hwanhee
Hwanhee
Hwanhee so ash wani is the security manager he’s
so ash wani is the security manager he’s
so ash wani is the security manager he’s worked there for 10 15 years for
worked there for 10 15 years for
worked there for 10 15 years for multiple companies because in our space
multiple companies because in our space
multiple companies because in our space what happens is when you gain a security
what happens is when you gain a security
what happens is when you gain a security contract the individuals might work
contract the individuals might work
contract the individuals might work there for years and then they put the
there for years and then they put the
there for years and then they put the new company’s uniform on and off they go
new company’s uniform on and off they go
new company’s uniform on and off they go so I get a phone call from him he says
so I get a phone call from him he says
so I get a phone call from him he says mr. Lovett first I’d like to
mr. Lovett first I’d like to
mr. Lovett first I’d like to congratulate you on the contract so
congratulate you on the contract so
congratulate you on the contract so thanks of swanee side of a question he
thanks of swanee side of a question he
thanks of swanee side of a question he said
said
said we need a vehicle here nice yeah he said
we need a vehicle here nice yeah he said
we need a vehicle here nice yeah he said what kind of vehicle are we gonna buy I
what kind of vehicle are we gonna buy I
what kind of vehicle are we gonna buy I said well swanny you’ve worked there for
said well swanny you’ve worked there for
said well swanny you’ve worked there for 10 plus years why don’t you tell me what
10 plus years why don’t you tell me what
10 plus years why don’t you tell me what kind of vehicle do we need he said oh
kind of vehicle do we need he said oh
kind of vehicle do we need he said oh well sir we need one with four-wheel
well sir we need one with four-wheel
well sir we need one with four-wheel drive and it’s gotta have space we need
drive and it’s gotta have space we need
drive and it’s gotta have space we need space it’s gotta be safe I said okay
space it’s gotta be safe I said okay
space it’s gotta be safe I said okay well I’ll tell you what er swanny
well I’ll tell you what er swanny
well I’ll tell you what er swanny why don’t you go out and find the
why don’t you go out and find the
why don’t you go out and find the vehicle you go buy the vehicle you know
vehicle you go buy the vehicle you know
vehicle you go buy the vehicle you know what we’re looking for and if you can
what we’re looking for and if you can
what we’re looking for and if you can get us a great deal we’ll pay a
get us a great deal we’ll pay a
get us a great deal we’ll pay a commission I can tell you that you could
commission I can tell you that you could
commission I can tell you that you could hear a pin drop on that phone call
hear a pin drop on that phone call
hear a pin drop on that phone call he’d never been challenged he’d never
he’d never been challenged he’d never
he’d never been challenged he’d never been able to be a part of something and
been able to be a part of something and
been able to be a part of something and use his brain in any ways he was very
use his brain in any ways he was very
use his brain in any ways he was very excited he said sir I will find the best
excited he said sir I will find the best
excited he said sir I will find the best vehicle for you I will you I accept the
vehicle for you I will you I accept the
vehicle for you I will you I accept the challenge I will go and I will do this
challenge I will go and I will do this
challenge I will go and I will do this and so fast forward six months later I
and so fast forward six months later I
and so fast forward six months later I had coffee with his old boss who used to
had coffee with his old boss who used to
had coffee with his old boss who used to manage a contract and he was a schwa
manage a contract and he was a schwa
manage a contract and he was a schwa knees boss and I said you guys had a
knees boss and I said you guys had a
knees boss and I said you guys had a vehicle there he said yeah yeah we did I
vehicle there he said yeah yeah we did I
vehicle there he said yeah yeah we did I said so let me ask you a question was
said so let me ask you a question was
said so let me ask you a question was that vehicle clean he said no it was a
that vehicle clean he said no it was a
that vehicle clean he said no it was a total mess he said we had to go down
total mess he said we had to go down
total mess he said we had to go down there and write a swanee up multiple
there and write a swanee up multiple
there and write a swanee up multiple times because that vehicle was so messy
times because that vehicle was so messy
times because that vehicle was so messy I said okay so and I run into someone
I said okay so and I run into someone
I said okay so and I run into someone else from our business who was at the
else from our business who was at the
else from our business who was at the site and he came to me and said you know
site and he came to me and said you know
site and he came to me and said you know I was just at that client location so we
I was just at that client location so we
I was just at that client location so we have a very nice vehicle I said yeah you
have a very nice vehicle I said yeah you
have a very nice vehicle I said yeah you know I Sean he bought it I said let me
know I Sean he bought it I said let me
know I Sean he bought it I said let me ask you a question
ask you a question
ask you a question is it clean inside he said man you could
is it clean inside he said man you could
is it clean inside he said man you could eat your breakfast off the floor and
eat your breakfast off the floor and
eat your breakfast off the floor and right then right there I knew we were on
right then right there I knew we were on
right then right there I knew we were on to something
to something
to something we had changed an employee that had
we had changed an employee that had
we had changed an employee that had worked for five or six different
worked for five or six different
worked for five or six different companies biggest company on the planet
companies biggest company on the planet
companies biggest company on the planet as an employee into a stakeholder
as an employee into a stakeholder
as an employee into a stakeholder someone who had a stake in our company
someone who had a stake in our company
someone who had a stake in our company in our decisions so I was very excited
in our decisions so I was very excited
in our decisions so I was very excited so we start moving along we we had
so we start moving along we we had
so we start moving along we we had multiple instances of these types of
multiple instances of these types of
multiple instances of these types of situations which was great and then
situations which was great and then
situations which was great and then finally one day in rural Nova Scotia we
finally one day in rural Nova Scotia we
finally one day in rural Nova Scotia we had an individual named Paul and we had
had an individual named Paul and we had
had an individual named Paul and we had a client issue come up and we needed a
a client issue come up and we needed a
a client issue come up and we needed a shift covered and it was on his birthday
shift covered and it was on his birthday
shift covered and it was on his birthday now I can tell you the security guard
now I can tell you the security guard
now I can tell you the security guard space when someone gets a day off and
space when someone gets a day off and
space when someone gets a day off and it’s their birthday they don’t go to
it’s their birthday they don’t go to
it’s their birthday they don’t go to work they are not interested but Paul
work they are not interested but Paul
work they are not interested but Paul who’s a stakeholder he decides he’s
who’s a stakeholder he decides he’s
who’s a stakeholder he decides he’s gonna go in on his birthday so look I
gonna go in on his birthday so look I
gonna go in on his birthday so look I was very proud I sent him a tax I said
was very proud I sent him a tax I said
was very proud I sent him a tax I said thank you Paul for going in on your
thank you Paul for going in on your
thank you Paul for going in on your birthday and he writes me a text back
birthday and he writes me a text back
birthday and he writes me a text back and it says no problem this is my
and it says no problem this is my
and it says no problem this is my company my family I get that text and I
company my family I get that text and I
company my family I get that text and I am so excited I was gonna go to Mount
am so excited I was gonna go to Mount
am so excited I was gonna go to Mount Kilimanjaro and stand on the roof of
Kilimanjaro and stand on the roof of
Kilimanjaro and stand on the roof of that there not the roof this top sorry
that there not the roof this top sorry
that there not the roof this top sorry about that Jim say you see I was gonna
about that Jim say you see I was gonna
about that Jim say you see I was gonna stay on the top of the mountain and say
stay on the top of the mountain and say
stay on the top of the mountain and say I’ve got proof
I’ve got proof
I’ve got proof I now have proof in writing we did it we
I now have proof in writing we did it we
I now have proof in writing we did it we are we are doing what we said we were
are we are doing what we said we were
are we are doing what we said we were going to do and this is very exciting
going to do and this is very exciting
going to do and this is very exciting but instead I was on a flight from
but instead I was on a flight from
but instead I was on a flight from Halifax to Toronto and I thought well
Halifax to Toronto and I thought well
Halifax to Toronto and I thought well what I can do is I’ll cut and paste this
what I can do is I’ll cut and paste this
what I can do is I’ll cut and paste this text and I’ll send it around to a
text and I’ll send it around to a
text and I’ll send it around to a thousand plus staff that we have across
thousand plus staff that we have across
thousand plus staff that we have across the country to show them how proud I am
the country to show them how proud I am
the country to show them how proud I am of this moment so I do that I cut and
of this moment so I do that I cut and
of this moment so I do that I cut and paste I put it in okay I send it off now
paste I put it in okay I send it off now
paste I put it in okay I send it off now unfortunately as a fast-moving
unfortunately as a fast-moving
unfortunately as a fast-moving entrepreneur who is dyslexic and has
entrepreneur who is dyslexic and has
entrepreneur who is dyslexic and has ADHD and is overly passionate if you
ADHD and is overly passionate if you
ADHD and is overly passionate if you wrap that in with autocorrect you don’t
wrap that in with autocorrect you don’t
wrap that in with autocorrect you don’t get a good result so I’m moving quickly
get a good result so I’m moving quickly
get a good result so I’m moving quickly I’m trying to be you know they I want to
I’m trying to be you know they I want to
I’m trying to be you know they I want to keep it in service and sure enough if
keep it in service and sure enough if
keep it in service and sure enough if you can’t see it hey guys want to share
you can’t see it hey guys want to share
you can’t see it hey guys want to share a powerful text I just receive from Paul
a powerful text I just receive from Paul
a powerful text I just receive from Paul who stepped up on his birthday to cover
who stepped up on his birthday to cover
who stepped up on his birthday to cover off a shift after thanking Paul he
off a shift after thanking Paul he
off a shift after thanking Paul he replied with no problem this is my
replied with no problem this is my
replied with no problem this is my company my family so my reply or my
company my family so my reply or my
company my family so my reply or my texts my email says very proud that we
texts my email says very proud that we
texts my email says very proud that we have suc dedicated and patio our people
have suc dedicated and patio our people
have suc dedicated and patio our people spoken like a true stakeholder now
spoken like a true stakeholder now
spoken like a true stakeholder now there’s two parts here you know the
there’s two parts here you know the
there’s two parts here you know the first part I don’t think anybody knew
first part I don’t think anybody knew
first part I don’t think anybody knew what I meant the second part I think
what I meant the second part I think
what I meant the second part I think they did but what I wrote was this
so sure enough the plane takes off I’m
so sure enough the plane takes off I’m high-fiving myself I am so so excited
high-fiving myself I am so so excited
high-fiving myself I am so so excited that I you know I was able to move
that I you know I was able to move
that I you know I was able to move quickly and get this email off sure
quickly and get this email off sure
quickly and get this email off sure enough my assistant runs in to see my
enough my assistant runs in to see my
enough my assistant runs in to see my wife and she says this is bad
wife and she says this is bad
wife and she says this is bad you know this is really bad he really
you know this is really bad he really
you know this is really bad he really did made a mistake this time this went
did made a mistake this time this went
did made a mistake this time this went get all staff everybody so I get home
get all staff everybody so I get home
get all staff everybody so I get home that night I get in the house and my
that night I get in the house and my
that night I get in the house and my wife says you sit down we were gonna
wife says you sit down we were gonna
wife says you sit down we were gonna talk so this point didn’t know what was
talk so this point didn’t know what was
talk so this point didn’t know what was going on sit down she said you’re the
going on sit down she said you’re the
going on sit down she said you’re the CEO of this company you cannot write
CEO of this company you cannot write
CEO of this company you cannot write emails like that without proofreading
emails like that without proofreading
emails like that without proofreading them I said honey I proof read that
them I said honey I proof read that
them I said honey I proof read that twice so now you know I have bigger
twice so now you know I have bigger
twice so now you know I have bigger problems than messing up expressions
problems than messing up expressions
problems than messing up expressions okay so look the question now is what
okay so look the question now is what
okay so look the question now is what are the results what are the results
are the results what are the results
are the results what are the results from all this stuff and I can tell you
from all this stuff and I can tell you
from all this stuff and I can tell you there’s lots we’ve had 60 percent growth
there’s lots we’ve had 60 percent growth
there’s lots we’ve had 60 percent growth in our business this year we are
in our business this year we are
in our business this year we are doubling the industry average in profit
doubling the industry average in profit
doubling the industry average in profit we’re very proud of that and you know I
we’re very proud of that and you know I
we’re very proud of that and you know I really look at this if you can go back
really look at this if you can go back
really look at this if you can go back to the drawing board not just on your
to the drawing board not just on your
to the drawing board not just on your end product okay you’re in service but
end product okay you’re in service but
end product okay you’re in service but everything that you do and have all your
everything that you do and have all your
everything that you do and have all your people going back to the drawing board
people going back to the drawing board
people going back to the drawing board on you know how you hire your culture
on you know how you hire your culture
on you know how you hire your culture how you train everything that you do
how you train everything that you do
how you train everything that you do then I really believe that you’ll have
then I really believe that you’ll have
then I really believe that you’ll have an explosion of growth and this this
an explosion of growth and this this
an explosion of growth and this this chart really shows how technology moves
chart really shows how technology moves
chart really shows how technology moves but when a computer it can build a
but when a computer it can build a
but when a computer it can build a computer this is the theory of
computer this is the theory of
computer this is the theory of singularity and how it how it applies to
singularity and how it how it applies to
singularity and how it how it applies to technology technology will go go crazy
technology technology will go go crazy
technology technology will go go crazy okay it’ll advance so quickly and I
okay it’ll advance so quickly and I
okay it’ll advance so quickly and I believe the same thing for your business
believe the same thing for your business
believe the same thing for your business I absolutely feel you have you will have
I absolutely feel you have you will have
I absolutely feel you have you will have the same growth like we are so look in
the same growth like we are so look in
the same growth like we are so look in closing if you are a CEO a manager a
closing if you are a CEO a manager a
closing if you are a CEO a manager a leader and you’re not pushing your
leader and you’re not pushing your
leader and you’re not pushing your people to go back to the drawing board
people to go back to the drawing board
people to go back to the drawing board to creatively seek solutions with a
to creatively seek solutions with a
to creatively seek solutions with a blank slate okay shame on you because
blank slate okay shame on you because
blank slate okay shame on you because you should be and if karma gets you
you should be and if karma gets you
you should be and if karma gets you you’ll probably get disrupted by a board
you’ll probably get disrupted by a board
you’ll probably get disrupted by a board 13 year old with a heavy imagination in
13 year old with a heavy imagination in
13 year old with a heavy imagination in their basement and if you’re on the
their basement and if you’re on the
their basement and if you’re on the other side of that coin and you report
other side of that coin and you report
other side of that coin and you report to a leader
to a leader
to a leader CEO and they aren’t pushing you to go
CEO and they aren’t pushing you to go
CEO and they aren’t pushing you to go back to the drawing board to be created
back to the drawing board to be created
back to the drawing board to be created a tap into your 4 year old mind of when
a tap into your 4 year old mind of when
a tap into your 4 year old mind of when there were no herbal note we’re no
there were no herbal note we’re no
there were no herbal note we’re no boarders then I think it’s time to get a
boarders then I think it’s time to get a
boarders then I think it’s time to get a new leader they had to said they’re
new leader they had to said they’re
new leader they had to said they’re saying if it’s not broken don’t fix it
saying if it’s not broken don’t fix it
saying if it’s not broken don’t fix it and I’ve heard this for years so many
and I’ve heard this for years so many
and I’ve heard this for years so many people tell me this well we believe that
people tell me this well we believe that
people tell me this well we believe that you should go back to the back to the
you should go back to the back to the
you should go back to the back to the drawing board on that too and if it’s
drawing board on that too and if it’s
drawing board on that too and if it’s not broken break it and put it back
not broken break it and put it back
not broken break it and put it back together better than you found it thank
together better than you found it thank
together better than you found it thank you
you
you [Applause]
”
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