what happens when you first think of how the government delivers public services
the government delivers public services
the government delivers public services let’s just think of what happens when we
let’s just think of what happens when we
let’s just think of what happens when we think of what is the government doing
think of what is the government doing
think of what is the government doing for us think of images what we think of
for us think of images what we think of
for us think of images what we think of is broken roads we all travel by them we
is broken roads we all travel by them we
is broken roads we all travel by them we think of the potholes like you know like
think of the potholes like you know like
think of the potholes like you know like a wonderful MC said we look at the rest
a wonderful MC said we look at the rest
a wonderful MC said we look at the rest and save up a talk you hear we think of
and save up a talk you hear we think of
and save up a talk you hear we think of a public education system I mean how
a public education system I mean how
a public education system I mean how many of us really would consider sending
many of us really would consider sending
many of us really would consider sending our children to a public school because
our children to a public school because
our children to a public school because we think that they are devoid of
we think that they are devoid of
we think that they are devoid of teachers and desks and benches we think
teachers and desks and benches we think
teachers and desks and benches we think of public hospitals and you know unless
of public hospitals and you know unless
of public hospitals and you know unless we really need to most of us don’t go
we really need to most of us don’t go
we really need to most of us don’t go there because we think it’s overcrowded
there because we think it’s overcrowded
there because we think it’s overcrowded and and the fact that there aren’t beds
and and the fact that there aren’t beds
and and the fact that there aren’t beds there are nurses that aren’t doctors and
there are nurses that aren’t doctors and
there are nurses that aren’t doctors and if we think of our sanitation system we
if we think of our sanitation system we
if we think of our sanitation system we just think of a pile of crap I mean
just think of a pile of crap I mean
just think of a pile of crap I mean that’s that’s what comes to mind
that’s that’s what comes to mind
that’s that’s what comes to mind so do none of us in this room is it
so do none of us in this room is it
so do none of us in this room is it surprising that we’re not exactly
surprising that we’re not exactly
surprising that we’re not exactly content with what the government is
content with what the government is
content with what the government is doing in terms of public services so the
doing in terms of public services so the
doing in terms of public services so the question is what’s the problem I mean
question is what’s the problem I mean
question is what’s the problem I mean where is the issue what is essentially
where is the issue what is essentially
where is the issue what is essentially stopping the government from doing this
stopping the government from doing this
stopping the government from doing this and most of us are first thought that we
and most of us are first thought that we
and most of us are first thought that we come up with is that we’re a poor
come up with is that we’re a poor
come up with is that we’re a poor country we do not have enough money or
country we do not have enough money or
country we do not have enough money or resources to be able to build good roads
resources to be able to build good roads
resources to be able to build good roads to be able to build good infrastructure
to be able to build good infrastructure
to be able to build good infrastructure hospitals schools but the fact is that
hospitals schools but the fact is that
hospitals schools but the fact is that that’s not entirely true the fact is it
that’s not entirely true the fact is it
that’s not entirely true the fact is it will not a poor country if you just look
will not a poor country if you just look
will not a poor country if you just look at the central government budget and the
at the central government budget and the
at the central government budget and the central government budget is often
central government budget is often
central government budget is often matched with the state government budget
matched with the state government budget
matched with the state government budget in terms of programs and welfare schemes
in terms of programs and welfare schemes
in terms of programs and welfare schemes you’ll see any program 19 mm
you’ll see any program 19 mm
you’ll see any program 19 mm look at our health mission our national
look at our health mission our national
look at our health mission our national health mission which is divided into
health mission which is divided into
health mission which is divided into urban and rural mission and what you’ll
urban and rural mission and what you’ll
urban and rural mission and what you’ll notice is there’s a lot of money that
notice is there’s a lot of money that
notice is there’s a lot of money that exists in the system the second thought
exists in the system the second thought
exists in the system the second thought which we have is that potentially there
which we have is that potentially there
which we have is that potentially there is corruption there are leakages so what
is corruption there are leakages so what
is corruption there are leakages so what if there is money they clearly are going
if there is money they clearly are going
if there is money they clearly are going in the wrong hands and perhaps that’s
in the wrong hands and perhaps that’s
in the wrong hands and perhaps that’s one of the big issues and there is some
one of the big issues and there is some
one of the big issues and there is some truth to that
truth to that
truth to that there is in fact some amount of leakages
there is in fact some amount of leakages
there is in fact some amount of leakages which happens but that’s not the only
which happens but that’s not the only
which happens but that’s not the only issue which comes up so essentially if
issue which comes up so essentially if
issue which comes up so essentially if we look at what is going on we in 2012
we look at what is going on we in 2012
we look at what is going on we in 2012 we started on
we started on
we started on this journey we wanted to see what is
this journey we wanted to see what is
this journey we wanted to see what is going on at the ground level what is
going on at the ground level what is
going on at the ground level what is happening why is public service not
happening why is public service not
happening why is public service not being delivered and we reached out to a
being delivered and we reached out to a
being delivered and we reached out to a Member of Parliament an MP from Barak
Member of Parliament an MP from Barak
Member of Parliament an MP from Barak bush and our thinking was that look MPs
bush and our thinking was that look MPs
bush and our thinking was that look MPs are usually the first person that you
are usually the first person that you
are usually the first person that you would the the electorate goes towards
would the the electorate goes towards
would the the electorate goes towards the citizen goes to to say there’s this
the citizen goes to to say there’s this
the citizen goes to to say there’s this issue and so the MP from bericht will
issue and so the MP from bericht will
issue and so the MP from bericht will essentially told us that in jute mills
essentially told us that in jute mills
essentially told us that in jute mills which is a major part of his
which is a major part of his
which is a major part of his constituency the workers will suffering
constituency the workers will suffering
constituency the workers will suffering major health concerns such major health
major health concerns such major health
major health concerns such major health concerns that it was frightening for him
concerns that it was frightening for him
concerns that it was frightening for him every time he went back to the
every time he went back to the
every time he went back to the constituency and had a discussion with
constituency and had a discussion with
constituency and had a discussion with them so obviously we were curious and
them so obviously we were curious and
them so obviously we were curious and and a team of us went into the ground to
and a team of us went into the ground to
and a team of us went into the ground to see what was happening now the jute mill
see what was happening now the jute mill
see what was happening now the jute mill essentially employed anywhere between 30
essentially employed anywhere between 30
essentially employed anywhere between 30 to 50 thousand people in that community
to 50 thousand people in that community
to 50 thousand people in that community and when you walked into the jute mill
and when you walked into the jute mill
and when you walked into the jute mill if you think that pollution in Delhi is
if you think that pollution in Delhi is
if you think that pollution in Delhi is bad this was about 10 times worse you
bad this was about 10 times worse you
bad this was about 10 times worse you could see mattered in the air what you
could see mattered in the air what you
could see mattered in the air what you were breathing in and essentially you
were breathing in and essentially you
were breathing in and essentially you could see it was very obvious why people
could see it was very obvious why people
could see it was very obvious why people were suffering from respiratory diseases
were suffering from respiratory diseases
were suffering from respiratory diseases so we did it as report we tried to
so we did it as report we tried to
so we did it as report we tried to understand what’s going on really and
understand what’s going on really and
understand what’s going on really and what we noticed was about 90 percent of
what we noticed was about 90 percent of
what we noticed was about 90 percent of all workers in the jute mill were either
all workers in the jute mill were either
all workers in the jute mill were either at high risk of respiratory disease or
at high risk of respiratory disease or
at high risk of respiratory disease or already had one we moved on to figuring
already had one we moved on to figuring
already had one we moved on to figuring out the solution clearly there’s a
out the solution clearly there’s a
out the solution clearly there’s a problem we know that it’s affecting a
problem we know that it’s affecting a
problem we know that it’s affecting a lot of people the MP is clearly wanting
lot of people the MP is clearly wanting
lot of people the MP is clearly wanting to bring in a solution what do we do
to bring in a solution what do we do
to bring in a solution what do we do what we noticed was that there is
what we noticed was that there is
what we noticed was that there is someone called a jute mill commissioners
someone called a jute mill commissioners
someone called a jute mill commissioners who’s there at a state level now this is
who’s there at a state level now this is
who’s there at a state level now this is a very minor fact which most of us would
a very minor fact which most of us would
a very minor fact which most of us would not know but the fact is that the jute
not know but the fact is that the jute
not know but the fact is that the jute mill commissioners in this case
mill commissioners in this case
mill commissioners in this case essentially sits on a pot of fun which
essentially sits on a pot of fun which
essentially sits on a pot of fun which is responsible for the welfare of the
is responsible for the welfare of the
is responsible for the welfare of the workers of the factory workers we went
workers of the factory workers we went
workers of the factory workers we went ahead and we held health camps we went
ahead and we held health camps we went
ahead and we held health camps we went ahead and we did Street Theatre we went
ahead and we did Street Theatre we went
ahead and we did Street Theatre we went ahead and tried to create awareness
ahead and tried to create awareness
ahead and tried to create awareness around the fact that it was unsafe to be
around the fact that it was unsafe to be
around the fact that it was unsafe to be in the factory ground without a mask if
in the factory ground without a mask if
in the factory ground without a mask if you are essentially breathing in that
you are essentially breathing in that
you are essentially breathing in that air that’s not good for you as we’re
air that’s not good for you as we’re
air that’s not good for you as we’re doing this we realized that there is
doing this we realized that there is
doing this we realized that there is something else which exists there is a
something else which exists there is a
something else which exists there is a national government scheme which
national government scheme which
national government scheme which essentially enrolls workers so that you
essentially enrolls workers so that you
essentially enrolls workers so that you can get insurance and be treated in a
can get insurance and be treated in a
can get insurance and be treated in a public order private hospitals so one of
public order private hospitals so one of
public order private hospitals so one of the big initiatives which we had was
the big initiatives which we had was
the big initiatives which we had was enrolling all of these 30,000 workers in
enrolling all of these 30,000 workers in
enrolling all of these 30,000 workers in one of the factories into the programs
one of the factories into the programs
one of the factories into the programs now that alone was transformational
now that alone was transformational
now that alone was transformational because now you had workers most of whom
because now you had workers most of whom
because now you had workers most of whom did not even know that such a program
did not even know that such a program
did not even know that such a program existed come in and work in the system
existed come in and work in the system
existed come in and work in the system what this essentially points out in
what this essentially points out in
what this essentially points out in terms of our framework is that there are
terms of our framework is that there are
terms of our framework is that there are some gaps which exist and specifically
some gaps which exist and specifically
some gaps which exist and specifically there are three gaps which exist the
there are three gaps which exist the
there are three gaps which exist the first is that oftentimes there is a
first is that oftentimes there is a
first is that oftentimes there is a knowledge deficit a bureaucrat a dude
knowledge deficit a bureaucrat a dude
knowledge deficit a bureaucrat a dude male commissioner sitting in some
male commissioner sitting in some
male commissioner sitting in some faraway district in West Bengal might
faraway district in West Bengal might
faraway district in West Bengal might not necessarily know what is going on
not necessarily know what is going on
not necessarily know what is going on they might not necessarily know how many
they might not necessarily know how many
they might not necessarily know how many people are enrolled and what the ground
people are enrolled and what the ground
people are enrolled and what the ground realities are and essentially there is a
realities are and essentially there is a
realities are and essentially there is a need to connect those two points there
need to connect those two points there
need to connect those two points there is a knowledge gap which exists there is
is a knowledge gap which exists there is
is a knowledge gap which exists there is a gap which exists on understanding
a gap which exists on understanding
a gap which exists on understanding there are some 74 schemes that exist to
there are some 74 schemes that exist to
there are some 74 schemes that exist to support the poor and what we’re trying
support the poor and what we’re trying
support the poor and what we’re trying to do essentially is create that
to do essentially is create that
to do essentially is create that awareness and that knowledge about what
awareness and that knowledge about what
awareness and that knowledge about what are the different pieces which are there
are the different pieces which are there
are the different pieces which are there the second piece piece which exists is I
the second piece piece which exists is I
the second piece piece which exists is I understand what the problem is but again
understand what the problem is but again
understand what the problem is but again that mentality of we’re a poor country
that mentality of we’re a poor country
that mentality of we’re a poor country we don’t have enough money where are the
we don’t have enough money where are the
we don’t have enough money where are the resources where some money going to be
resources where some money going to be
resources where some money going to be pulled out of being able to create that
pulled out of being able to create that
pulled out of being able to create that Segway and to say this is where these
Segway and to say this is where these
Segway and to say this is where these sources can be pulled out of and
sources can be pulled out of and
sources can be pulled out of and pointing out specifically where the
pointing out specifically where the
pointing out specifically where the money resources lie is is a big piece
money resources lie is is a big piece
money resources lie is is a big piece which we’re working on solving and the
which we’re working on solving and the
which we’re working on solving and the third piece which we’re working on is
third piece which we’re working on is
third piece which we’re working on is actually having people on the ground
actually having people on the ground
actually having people on the ground currently we have the bureaucrats we
currently we have the bureaucrats we
currently we have the bureaucrats we have what are the executing capacity is
have what are the executing capacity is
have what are the executing capacity is one-fifth of that of let’s say compared
one-fifth of that of let’s say compared
one-fifth of that of let’s say compared to the United States we are very
to the United States we are very
to the United States we are very understaffed on the ground our
understaffed on the ground our
understaffed on the ground our decision-makers are very few when our
decision-makers are very few when our
decision-makers are very few when our work is huge especially considering each
work is huge especially considering each
work is huge especially considering each districts gets allocated significant
districts gets allocated significant
districts gets allocated significant amount of resources and yet there’s so
amount of resources and yet there’s so
amount of resources and yet there’s so much work to do that all we do is
much work to do that all we do is
much work to do that all we do is disperse money hoping that if we get
disperse money hoping that if we get
disperse money hoping that if we get done so then we started thinking about
done so then we started thinking about
done so then we started thinking about that this is good and fine so we have
that this is good and fine so we have
that this is good and fine so we have people who go into the ground who
people who go into the ground who
people who go into the ground who connect the right hand to the left hand
connect the right hand to the left hand
connect the right hand to the left hand who figure out that there is a
who figure out that there is a
who figure out that there is a a problem come up with a solution and
a problem come up with a solution and
a problem come up with a solution and mobilize resources this is
mobilize resources this is
mobilize resources this is understandable there is a gap which is
understandable there is a gap which is
understandable there is a gap which is fulfilled but what do you do in the
fulfilled but what do you do in the
fulfilled but what do you do in the longer term essentially how do you
longer term essentially how do you
longer term essentially how do you figure out that in the longer term we
figure out that in the longer term we
figure out that in the longer term we need to have the backend system within
need to have the backend system within
need to have the backend system within the government administration to be able
the government administration to be able
the government administration to be able to sustain these models of understanding
to sustain these models of understanding
to sustain these models of understanding what is happening on the ground and
what is happening on the ground and
what is happening on the ground and create corrective measures so we tried
create corrective measures so we tried
create corrective measures so we tried something new in Balasore which is a
something new in Balasore which is a
something new in Balasore which is a district in Orissa essentially in Bala
district in Orissa essentially in Bala
district in Orissa essentially in Bala soil what we said was what if we had a
soil what we said was what if we had a
soil what we said was what if we had a back-end dashboard what if we had a
back-end dashboard what if we had a
back-end dashboard what if we had a real-time platform for district
real-time platform for district
real-time platform for district officials where I could as a district
officials where I could as a district
officials where I could as a district official see at a household level that
official see at a household level that
official see at a household level that these are the schemes and programs that
these are the schemes and programs that
these are the schemes and programs that this family has access to and this is
this family has access to and this is
this family has access to and this is where the resources are coming in from
where the resources are coming in from
where the resources are coming in from and are they matching so for example
and are they matching so for example
and are they matching so for example there is a yogena which essentially
there is a yogena which essentially
there is a yogena which essentially allows for people to build houses this
allows for people to build houses this
allows for people to build houses this is very big in Orissa the assumption
is very big in Orissa the assumption
is very big in Orissa the assumption that a district magistrate would have is
that a district magistrate would have is
that a district magistrate would have is that so much money is coming in clearly
that so much money is coming in clearly
that so much money is coming in clearly they are going to be a lot of people who
they are going to be a lot of people who
they are going to be a lot of people who are accessing the scheme but I don’t
are accessing the scheme but I don’t
are accessing the scheme but I don’t necessarily know if that’s true what we
necessarily know if that’s true what we
necessarily know if that’s true what we did was we essentially went ahead and at
did was we essentially went ahead and at
did was we essentially went ahead and at a household level went and asked the
a household level went and asked the
a household level went and asked the question how many people have access to
question how many people have access to
question how many people have access to the scheme and went ahead and then
the scheme and went ahead and then
the scheme and went ahead and then provided a real-time geotag platform to
provided a real-time geotag platform to
provided a real-time geotag platform to say okay these are the number of houses
say okay these are the number of houses
say okay these are the number of houses who do have them and this is who doesn’t
who do have them and this is who doesn’t
who do have them and this is who doesn’t have them and by the way this is how
have them and by the way this is how
have them and by the way this is how much money you have available so what we
much money you have available so what we
much money you have available so what we did was we try to connect the whole
did was we try to connect the whole
did was we try to connect the whole platform right now we have a team of
platform right now we have a team of
platform right now we have a team of people who are working there and it’s
people who are working there and it’s
people who are working there and it’s the little things right it’s it’s the
the little things right it’s it’s the
the little things right it’s it’s the going ahead and realizing that there’s a
going ahead and realizing that there’s a
going ahead and realizing that there’s a healthcare center that needs to be
healthcare center that needs to be
healthcare center that needs to be really done and rebuilding it it’s going
really done and rebuilding it it’s going
really done and rebuilding it it’s going ahead and holding information session
ahead and holding information session
ahead and holding information session with farmers groups and saying that this
with farmers groups and saying that this
with farmers groups and saying that this is how you can get money out of the
is how you can get money out of the
is how you can get money out of the system and this is what you need to do
system and this is what you need to do
system and this is what you need to do it’s connecting the dots so what does
it’s connecting the dots so what does
it’s connecting the dots so what does that mean for us what does it really
that mean for us what does it really
that mean for us what does it really telling us what is the main takeaway
telling us what is the main takeaway
telling us what is the main takeaway today the fact of the matter is that we
today the fact of the matter is that we
today the fact of the matter is that we think that a government is too big a
think that a government is too big a
think that a government is too big a bureaucracy is too bloated and the fact
bureaucracy is too bloated and the fact
bureaucracy is too bloated and the fact that we don’t have enough systems or
that we don’t have enough systems or
that we don’t have enough systems or enough money in fact the opposite is
enough money in fact the opposite is
enough money in fact the opposite is true in each case the fact is that a
true in each case the fact is that a
true in each case the fact is that a bureaucracy is too lean
bureaucracy is too lean
bureaucracy is too lean we don’t have enough government support
we don’t have enough government support
we don’t have enough government support that needs to be created the fact is
that needs to be created the fact is
that needs to be created the fact is that we have enough money to be able to
that we have enough money to be able to
that we have enough money to be able to create crown level impact what we need
create crown level impact what we need
create crown level impact what we need is you
is you
is you what we need is smart engaged citizens
what we need is smart engaged citizens
what we need is smart engaged citizens to be involved in the process of
to be involved in the process of
to be involved in the process of governance and nation-building so as
governance and nation-building so as
governance and nation-building so as we’re celebrating you think more
we’re celebrating you think more
we’re celebrating you think more actively about how you can be a part of
actively about how you can be a part of
actively about how you can be a part of this nation building process because we
this nation building process because we
this nation building process because we really need you in governance thank you
really need you in governance thank you
really need you in governance thank you [Applause]
”
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