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Closing the Justice Gap | Claudia Johnson | TEDxRichland


that we are one nation indivisible with

that we are one nation indivisible with liberty and justice for all

liberty and justice for all

liberty and justice for all it also tells us that we have

it also tells us that we have

it also tells us that we have inalienable that rights that we are all

inalienable that rights that we are all

inalienable that rights that we are all equal and that we all can pursue life

equal and that we all can pursue life

equal and that we all can pursue life and happiness justice for all

and happiness justice for all

and happiness justice for all it doesn’t say that justice is to be

it doesn’t say that justice is to be

it doesn’t say that justice is to be metered out according to the means of

metered out according to the means of

metered out according to the means of the individual it is justice for the

the individual it is justice for the

the individual it is justice for the poor and for the rich

poor and for the rich

poor and for the rich it doesn’t say justice only for the

it doesn’t say justice only for the

it doesn’t say justice only for the corporation’s

corporation’s

corporation’s I’m not the consumer it’s justice for

I’m not the consumer it’s justice for

I’m not the consumer it’s justice for all

all

all each country society understands justice

each country society understands justice

each country society understands justice in different ways and in our country we

in different ways and in our country we

in different ways and in our country we understand it very much as a systems of

understand it very much as a systems of

understand it very much as a systems of rights and obligations and process do

rights and obligations and process do

rights and obligations and process do you process substantive process and

you process substantive process and

you process substantive process and we’re very familiar with the concept of

we’re very familiar with the concept of

we’re very familiar with the concept of criminal law where the state comes and

criminal law where the state comes and

criminal law where the state comes and takes your liberty civil civil law it’s

takes your liberty civil civil law it’s

takes your liberty civil civil law it’s a little different civil law is a meshed

a little different civil law is a meshed

a little different civil law is a meshed in our daily activities and it is not

in our daily activities and it is not

in our daily activities and it is not the state coming to take your Liberty

the state coming to take your Liberty

the state coming to take your Liberty it’s more the relationships and the

it’s more the relationships and the

it’s more the relationships and the obligations that you have to each other

obligations that you have to each other

obligations that you have to each other and to other parties and so civil law

and to other parties and so civil law

and to other parties and so civil law includes healthcare and it includes

includes healthcare and it includes

includes healthcare and it includes education for example if your child is

education for example if your child is

education for example if your child is disabled and he’s struggling at school

disabled and he’s struggling at school

disabled and he’s struggling at school maybe there’s discipline issues maybe

maybe there’s discipline issues maybe

maybe there’s discipline issues maybe he’s truant there may be civil law

he’s truant there may be civil law

he’s truant there may be civil law issues involved there where if you had

issues involved there where if you had

issues involved there where if you had an attorney you may do a little better

an attorney you may do a little better

an attorney you may do a little better if you knew what your rights were about

if you knew what your rights were about

if you knew what your rights were about the process of disciplining or it could

the process of disciplining or it could

the process of disciplining or it could be an issue with housing you know you

be an issue with housing you know you

be an issue with housing you know you could be living in a property that

could be living in a property that

could be living in a property that you’re renting you have a relationship

you’re renting you have a relationship

you’re renting you have a relationship with your landlord and there’s something

with your landlord and there’s something

with your landlord and there’s something going on with the heat

going on with the heat

going on with the heat that’s a similar issue and their rights

that’s a similar issue and their rights

that’s a similar issue and their rights and obligations and if you knew the

and obligations and if you knew the

and obligations and if you knew the process or if you know what the law

process or if you know what the law

process or if you know what the law provides for you and your landlord

provides for you and your landlord

provides for you and your landlord maybe the resolution of the problem will

maybe the resolution of the problem will

maybe the resolution of the problem will be a lot smoother

be a lot smoother

be a lot smoother same thing with family law now the thing

same thing with family law now the thing

same thing with family law now the thing with civil law is that different from

with civil law is that different from

with civil law is that different from criminal law is that you’re on your own

criminal law is that you’re on your own

criminal law is that you’re on your own you don’t have a right to a free lawyer

you don’t have a right to a free lawyer

you don’t have a right to a free lawyer when you’re in the civil realm of life

when you’re in the civil realm of life

when you’re in the civil realm of life which is most of your life so in the

which is most of your life so in the

which is most of your life so in the school issue you don’t have a right to a

school issue you don’t have a right to a

school issue you don’t have a right to a free lawyer if your mom went to the

free lawyer if your mom went to the

free lawyer if your mom went to the hospital and now she’s getting hounded

hospital and now she’s getting hounded

hospital and now she’s getting hounded by creditors from a non-profit hospital

by creditors from a non-profit hospital

by creditors from a non-profit hospital she doesn’t have the right to a free

she doesn’t have the right to a free

she doesn’t have the right to a free lawyer you get the point you’re on your

lawyer you get the point you’re on your

lawyer you get the point you’re on your own now in the United States we have 60

own now in the United States we have 60

own now in the United States we have 60 million people who are low-income 60

million people who are low-income 60

million people who are low-income 60 million people and when we look at how

million people and when we look at how

million people and when we look at how many times they’re experiencing at least

many times they’re experiencing at least

many times they’re experiencing at least in a year one civil legal aid program

in a year one civil legal aid program

in a year one civil legal aid program civilly what’s civil law problem it’s

civilly what’s civil law problem it’s

civilly what’s civil law problem it’s seventy one percent one problem a year

seventy one percent one problem a year

seventy one percent one problem a year that’s almost three-quarters of them are

that’s almost three-quarters of them are

that’s almost three-quarters of them are facing one of the issues on their own

facing one of the issues on their own

facing one of the issues on their own now if you happen to have a household

now if you happen to have a household

now if you happen to have a household where you have a veteran it could be

where you have a veteran it could be

where you have a veteran it could be your spouse it could be your parent

your spouse it could be your parent

your spouse it could be your parent it could be your son who serve this

it could be your son who serve this

it could be your son who serve this country that house who has a higher

country that house who has a higher

country that house who has a higher likelihood of experiencing one civil

likelihood of experiencing one civil

likelihood of experiencing one civil legal a problem and if you happen to

legal a problem and if you happen to

legal a problem and if you happen to have children under 18 right you’re

have children under 18 right you’re

have children under 18 right you’re bringing up the next generation your

bringing up the next generation your

bringing up the next generation your likelihood of having at least one

likelihood of having at least one

likelihood of having at least one problem it’s even higher so happy

problem it’s even higher so happy

problem it’s even higher so happy birthday

birthday

birthday so when we look at the supply in

so when we look at the supply in

so when we look at the supply in Washington State of three lawyers that

Washington State of three lawyers that

Washington State of three lawyers that are working in law firms that are

are working in law firms that are

are working in law firms that are nonprofit to work with the community in

nonprofit to work with the community in

nonprofit to work with the community in helping them preserve their individual

helping them preserve their individual

helping them preserve their individual problems according to the Justice index

problems according to the Justice index

problems according to the Justice index in Washington state we have one point

in Washington state we have one point

in Washington state we have one point zero nine lawyers per 10,000 people that

zero nine lawyers per 10,000 people that

zero nine lawyers per 10,000 people that need one now

need one now

need one now you know this justice index is a

you know this justice index is a

you know this justice index is a national measure and you can check it

national measure and you can check it

national measure and you can check it out justice indexed org every state has

out justice indexed org every state has

out justice indexed org every state has a different measure the state that’s

a different measure the state that’s

a different measure the state that’s doing the best has nine lawyers per

doing the best has nine lawyers per

doing the best has nine lawyers per 10,000 people that’s the number one

10,000 people that’s the number one

10,000 people that’s the number one state that happens to be the District of

state that happens to be the District of

state that happens to be the District of Columbia right and in Washington State

Columbia right and in Washington State

Columbia right and in Washington State we’re not doing that bad

we’re not doing that bad

we’re not doing that bad we are number six and in being number

we are number six and in being number

we are number six and in being number six we have one free lawyer for 10,000

six we have one free lawyer for 10,000

six we have one free lawyer for 10,000 people so how many lawyers do we have to

people so how many lawyers do we have to

people so how many lawyers do we have to help people that need not enough really

help people that need not enough really

help people that need not enough really not enough now also in our state

not enough now also in our state

not enough now also in our state according to the office of civil legal

according to the office of civil legal

according to the office of civil legal aid in a survey that they did only on

aid in a survey that they did only on

aid in a survey that they did only on need for free lawyers and what they

need for free lawyers and what they

need for free lawyers and what they found out in 2015 is that in our state

found out in 2015 is that in our state

found out in 2015 is that in our state we’re not we’re a little higher than the

we’re not we’re a little higher than the

we’re not we’re a little higher than the average in terms of the need and for

average in terms of the need and for

average in terms of the need and for families that have more than four

families that have more than four

families that have more than four problems a year almost half of all of

problems a year almost half of all of

problems a year almost half of all of our families that are low income have

our families that are low income have

our families that are low income have more than four problems a year now mind

more than four problems a year now mind

more than four problems a year now mind you that some of these problems are not

you that some of these problems are not

you that some of these problems are not like you know it’s not like Express they

like you know it’s not like Express they

like you know it’s not like Express they don’t get rich so you’re on your own

don’t get rich so you’re on your own

don’t get rich so you’re on your own you’re stressed out you may be sick you

you’re stressed out you may be sick you

you’re stressed out you may be sick you are low income you may be depressed you

are low income you may be depressed you

are low income you may be depressed you may be middle-class but the problem is

may be middle-class but the problem is

may be middle-class but the problem is not going to take care of itself every

not going to take care of itself every

not going to take care of itself every three months right you could be dealing

three months right you could be dealing

three months right you could be dealing with a problem from last year so we have

with a problem from last year so we have

with a problem from last year so we have families living with us in our

families living with us in our

families living with us in our communities that have a cumulative

communities that have a cumulative

communities that have a cumulative weight of problems that are affecting

weight of problems that are affecting

weight of problems that are affecting their

their

their their children their health their salary

their children their health their salary

their children their health their salary their employment just think about it

their employment just think about it

their employment just think about it it’s an incredible amount of need so

it’s an incredible amount of need so

it’s an incredible amount of need so that’s the justice gap right all these

that’s the justice gap right all these

that’s the justice gap right all these problems one per 10,000 with some

problems one per 10,000 with some

problems one per 10,000 with some families having so many problems so to

families having so many problems so to

families having so many problems so to understand how people deal with this

understand how people deal with this

understand how people deal with this situation in every in everyday life the

situation in every in everyday life the

situation in every in everyday life the American Bar Association did a study

American Bar Association did a study

American Bar Association did a study where they surveyed in a city that they

where they surveyed in a city that they

where they surveyed in a city that they pick to be the average Mid City and they

pick to be the average Mid City and they

pick to be the average Mid City and they sampled it sauce so that it would be

sampled it sauce so that it would be

sampled it sauce so that it would be representative of a Mid City in the

representative of a Mid City in the

representative of a Mid City in the United States and they asked people what

United States and they asked people what

United States and they asked people what do you do when you have a civil law

do you do when you have a civil law

do you do when you have a civil law program how do you solve it how do you

program how do you solve it how do you

program how do you solve it how do you go about taking care of these things

go about taking care of these things

go about taking care of these things that you have to take care of so that

that you have to take care of so that

that you have to take care of so that you don’t lose your kid or end up

you don’t lose your kid or end up

you don’t lose your kid or end up homeless or the kid is kicked out of

homeless or the kid is kicked out of

homeless or the kid is kicked out of school and one of the things that was

school and one of the things that was

school and one of the things that was really astonishing for everyone finding

really astonishing for everyone finding

really astonishing for everyone finding out this result is that only 7% of

out this result is that only 7% of

out this result is that only 7% of people seek help from an advisor and

people seek help from an advisor and

people seek help from an advisor and this is an advisor loosely define it’s

this is an advisor loosely define it’s

this is an advisor loosely define it’s not a lawyer

not a lawyer

not a lawyer it’s a priest it’s a person that’s in a

it’s a priest it’s a person that’s in a

it’s a priest it’s a person that’s in a position of confidence it could be a

position of confidence it could be a

position of confidence it could be a friend that they go to it can either go

friend that they go to it can either go

friend that they go to it can either go to person or a lawyer so only 7% of

to person or a lawyer so only 7% of

to person or a lawyer so only 7% of people that are facing one of these

people that are facing one of these

people that are facing one of these crisis’s six help meaning that 93

crisis’s six help meaning that 93

crisis’s six help meaning that 93 percent of people don’t seek help so Wow

percent of people don’t seek help so Wow

percent of people don’t seek help so Wow right that’s amazing so they ask people

right that’s amazing so they ask people

right that’s amazing so they ask people so why are you not seeking help with

so why are you not seeking help with

so why are you not seeking help with this problems right you’re going to lose

this problems right you’re going to lose

this problems right you’re going to lose your housing you could lose your job

your housing you could lose your job

your housing you could lose your job you’re not getting paid and so what they

you’re not getting paid and so what they

you’re not getting paid and so what they found out is that a lot of people view

found out is that a lot of people view

found out is that a lot of people view these problems basically as bad luck

these problems basically as bad luck

these problems basically as bad luck many people think that it’s fate that it

many people think that it’s fate that it

many people think that it’s fate that it it was meant to happen or it’s

it was meant to happen or it’s

it was meant to happen or it’s irreversible right now that’s very sad

irreversible right now that’s very sad

irreversible right now that’s very sad and about one in five think it’s a

and about one in five think it’s a

and about one in five think it’s a private matter you know some of these

private matter you know some of these

private matter you know some of these issues are embarrassing they’re shame

issues are embarrassing they’re shame

issues are embarrassing they’re shame there may be an

there may be an

there may be an you of power maybe between an employer

you of power maybe between an employer

you of power maybe between an employer and an employee or your car mechanic or

and an employee or your car mechanic or

and an employee or your car mechanic or whoever right and we don’t talk about

whoever right and we don’t talk about

whoever right and we don’t talk about that outside the house that’s a cultural

that outside the house that’s a cultural

that outside the house that’s a cultural thing too and then many people found

thing too and then many people found

thing too and then many people found that they didn’t think or they said they

that they didn’t think or they said they

that they didn’t think or they said they have no idea that there may be a legal

have no idea that there may be a legal

have no idea that there may be a legal dimension where they may have there some

dimension where they may have there some

dimension where they may have there some remedy they just don’t even consider

remedy they just don’t even consider

remedy they just don’t even consider these problems they think it’s a bad bad

these problems they think it’s a bad bad

these problems they think it’s a bad bad luck or fate it’s not a legal problem so

luck or fate it’s not a legal problem so

luck or fate it’s not a legal problem so why am I even going to look for help and

why am I even going to look for help and

why am I even going to look for help and what we were very shocked in the field

what we were very shocked in the field

what we were very shocked in the field in the legal aid field is that we always

in the legal aid field is that we always

in the legal aid field is that we always think that people are not looking for

think that people are not looking for

think that people are not looking for for advice or anything because we think

for advice or anything because we think

for advice or anything because we think that people think that it’s very

that people think that it’s very

that people think that it’s very expensive

expensive

expensive in reality that was not the reason now

in reality that was not the reason now

in reality that was not the reason now digging a you know digging a little

digging a you know digging a little

digging a you know digging a little closer people don’t view the problems as

closer people don’t view the problems as

closer people don’t view the problems as legal and many people think that they

legal and many people think that they

legal and many people think that they can do them by themselves the ones that

can do them by themselves the ones that

can do them by themselves the ones that don’t seek help think that they can do

don’t seek help think that they can do

don’t seek help think that they can do it by themselves not realizing that

it by themselves not realizing that

it by themselves not realizing that every it can be a very nuisance problem

every it can be a very nuisance problem

every it can be a very nuisance problem resolution right and they start out by

resolution right and they start out by

resolution right and they start out by themselves and they don’t show up they

themselves and they don’t show up they

themselves and they don’t show up they get overwhelmed etcetera

get overwhelmed etcetera

get overwhelmed etcetera so the result and so being less than

so the result and so being less than

so the result and so being less than optimal now the good news is that to get

optimal now the good news is that to get

optimal now the good news is that to get to justice for all

to justice for all

to justice for all they’re actually multiple doors right

they’re actually multiple doors right

they’re actually multiple doors right you can find justice going through many

you can find justice going through many

you can find justice going through many different doors so there’s not just one

different doors so there’s not just one

different doors so there’s not just one path and what we’re learning in

path and what we’re learning in

path and what we’re learning in providing freely free civil legal

providing freely free civil legal

providing freely free civil legal services is that what we’re learning is

services is that what we’re learning is

services is that what we’re learning is that oftentimes if you co locate a

that oftentimes if you co locate a

that oftentimes if you co locate a lawyer in a hospital let’s say you have

lawyer in a hospital let’s say you have

lawyer in a hospital let’s say you have an attorney place at a clinic that’s

an attorney place at a clinic that’s

an attorney place at a clinic that’s dealing with chronic conditions like

dealing with chronic conditions like

dealing with chronic conditions like asthma and diabetes

asthma and diabetes

asthma and diabetes having the lawyer with the doctor still

having the lawyer with the doctor still

having the lawyer with the doctor still in the medical condition if you’re

in the medical condition if you’re

in the medical condition if you’re resolving let’s say there’s somebody

resolving let’s say there’s somebody

resolving let’s say there’s somebody that’s in the emergency room for Orcutt

that’s in the emergency room for Orcutt

that’s in the emergency room for Orcutt uncontrolled diabetes that person is

uncontrolled diabetes that person is

uncontrolled diabetes that person is not controlling their diabetes because

not controlling their diabetes because

not controlling their diabetes because they are not going home because there’s

they are not going home because there’s

they are not going home because there’s a conflict with the landlord or the

a conflict with the landlord or the

a conflict with the landlord or the roommate so they’re not taking care of

roommate so they’re not taking care of

roommate so they’re not taking care of their diet they’re not taking their

their diet they’re not taking their

their diet they’re not taking their medicine and if you resolve the housing

medicine and if you resolve the housing

medicine and if you resolve the housing problem you resolve the chronic

problem you resolve the chronic

problem you resolve the chronic condition and if you can and what the

condition and if you can and what the

condition and if you can and what the studies are showing us is that now not

studies are showing us is that now not

studies are showing us is that now not only does the health improve but also

only does the health improve but also

only does the health improve but also the the issue the person may be able to

the the issue the person may be able to

the the issue the person may be able to get long-term stable housing that they

get long-term stable housing that they

get long-term stable housing that they can afford through the legal

can afford through the legal

can afford through the legal intervention right so this is called the

intervention right so this is called the

intervention right so this is called the medical legal partnership model and it’s

medical legal partnership model and it’s

medical legal partnership model and it’s been around for about 15 years and it’s

been around for about 15 years and it’s

been around for about 15 years and it’s expanding across the country because

expanding across the country because

expanding across the country because it’s good outcomes in health good we’re

it’s good outcomes in health good we’re

it’s good outcomes in health good we’re good outcomes you know injustice and it

good outcomes you know injustice and it

good outcomes you know injustice and it comes from through a hospital right

comes from through a hospital right

comes from through a hospital right which is a place where you would not

which is a place where you would not

which is a place where you would not think you would find justice a path to

think you would find justice a path to

think you would find justice a path to justice the other thing that’s happening

justice the other thing that’s happening

justice the other thing that’s happening across the country is that you know the

across the country is that you know the

across the country is that you know the law clerks are seeing 300 400 people a

law clerks are seeing 300 400 people a

law clerks are seeing 300 400 people a day with the same question and they can

day with the same question and they can

day with the same question and they can help because the law clerks don’t do

help because the law clerks don’t do

help because the law clerks don’t do advice and this is in the court in many

advice and this is in the court in many

advice and this is in the court in many many states now courts have set up what

many states now courts have set up what

many states now courts have set up what they call self-help centers and in these

they call self-help centers and in these

they call self-help centers and in these self-help centers they’re helping people

self-help centers they’re helping people

self-help centers they’re helping people with eviction with foreclosure with

with eviction with foreclosure with

with eviction with foreclosure with guardianship with all type of problems

guardianship with all type of problems

guardianship with all type of problems by bringing in law students AmeriCorps

by bringing in law students AmeriCorps

by bringing in law students AmeriCorps volunteers hiring lawyers from legal aid

volunteers hiring lawyers from legal aid

volunteers hiring lawyers from legal aid and using technology computers and

and using technology computers and

and using technology computers and people can go to because people

people can go to because people

people can go to because people oftentimes go to the court looking for

oftentimes go to the court looking for

oftentimes go to the court looking for help and instead of saying oh no we only

help and instead of saying oh no we only

help and instead of saying oh no we only do the family law cases here and

do the family law cases here and

do the family law cases here and actually we cannot even tell you how to

actually we cannot even tell you how to

actually we cannot even tell you how to fill out the form that the courts have

fill out the form that the courts have

fill out the form that the courts have changed that and with the community are

changed that and with the community are

changed that and with the community are partnering like with librarians and

partnering like with librarians and

partnering like with librarians and stuff like that they’re creating these

stuff like that they’re creating these

stuff like that they’re creating these spaces where people can go and ask

spaces where people can go and ask

spaces where people can go and ask questions and if they have the help

questions and if they have the help

questions and if they have the help they’re hey yeah this is the housing

they’re hey yeah this is the housing

they’re hey yeah this is the housing workshop you can come and you can learn

workshop you can come and you can learn

workshop you can come and you can learn how you can take care of the problem and

how you can take care of the problem and

how you can take care of the problem and do your form and then file it and it’s

do your form and then file it and it’s

do your form and then file it and it’s it’s wonderful so the courts are

it’s wonderful so the courts are

it’s wonderful so the courts are becoming now more and more a service

becoming now more and more a service

becoming now more and more a service center where people can go and get

center where people can go and get

center where people can go and get and many other doors right there’s pro

and many other doors right there’s pro

and many other doors right there’s pro bono there’s always been firms that

bono there’s always been firms that

bono there’s always been firms that donate their time for free we have a pro

donate their time for free we have a pro

donate their time for free we have a pro bono project here in Benton County etc

bono project here in Benton County etc

bono project here in Benton County etc so there are many paths to justice now

so there are many paths to justice now

so there are many paths to justice now in them in the world of helping people

in them in the world of helping people

in them in the world of helping people out what we have realized and the vision

out what we have realized and the vision

out what we have realized and the vision that we’re working out because there’s

that we’re working out because there’s

that we’re working out because there’s only one per 10,000 right is that it’s

only one per 10,000 right is that it’s

only one per 10,000 right is that it’s not practical and I’m quoting here from

not practical and I’m quoting here from

not practical and I’m quoting here from Glenn drought and who works at legal

Glenn drought and who works at legal

Glenn drought and who works at legal services corporation that funds a

services corporation that funds a

services corporation that funds a hundred and thirty six legal aids across

hundred and thirty six legal aids across

hundred and thirty six legal aids across the country is that it’s not practical

the country is that it’s not practical

the country is that it’s not practical to think that anyone that asks for help

to think that anyone that asks for help

to think that anyone that asks for help will get a lawyer we’re no longer able

will get a lawyer we’re no longer able

will get a lawyer we’re no longer able to do one lawyer one client most of the

to do one lawyer one client most of the

to do one lawyer one client most of the time but what we’re trying to do is find

time but what we’re trying to do is find

time but what we’re trying to do is find the best resources for that person and

the best resources for that person and

the best resources for that person and not send them out without nothing and so

not send them out without nothing and so

not send them out without nothing and so this is technology where technology

this is technology where technology

this is technology where technology comes it this is the vision that we’re

comes it this is the vision that we’re

comes it this is the vision that we’re working with in the technology legal aid

working with in the technology legal aid

working with in the technology legal aid nonprofit world and so in 1989 right

nonprofit world and so in 1989 right

nonprofit world and so in 1989 right we’ve heard the internet get invented in

we’ve heard the internet get invented in

we’ve heard the internet get invented in 1989 and in around 1999 the question was

1989 and in around 1999 the question was

1989 and in around 1999 the question was can we use this wonderful web to get

can we use this wonderful web to get

can we use this wonderful web to get this information to people so that they

this information to people so that they

this information to people so that they can help themselves so that they can

can help themselves so that they can

can help themselves so that they can know what what is a reasonable

know what what is a reasonable

know what what is a reasonable expectation how a case could be so is

expectation how a case could be so is

expectation how a case could be so is solved etc so I work with a company that

solved etc so I work with a company that

solved etc so I work with a company that is called pro bono net and we powered up

is called pro bono net and we powered up

is called pro bono net and we powered up a lot of technology that’s now used to

a lot of technology that’s now used to

a lot of technology that’s now used to resolve civil problems for people online

resolve civil problems for people online

resolve civil problems for people online for free now you know that websites and

for free now you know that websites and

for free now you know that websites and the tools that we were using in 1999 are

the tools that we were using in 1999 are

the tools that we were using in 1999 are nothing like the tools that were using

nothing like the tools that were using

nothing like the tools that were using now and now we’re going through a mobile

now and now we’re going through a mobile

now and now we’re going through a mobile revolution right the Pew studies the Pew

revolution right the Pew studies the Pew

revolution right the Pew studies the Pew Internet studies tells us that most

Internet studies tells us that most

Internet studies tells us that most people are using handheld platforms

people are using handheld platforms

people are using handheld platforms basically phones and tablets to find

basically phones and tablets to find

basically phones and tablets to find health and legal information so

health and legal information so

health and legal information so everything is more

everything is more

everything is more being from a static brochure studying

being from a static brochure studying

being from a static brochure studying website or even PDF to handheld devices

website or even PDF to handheld devices

website or even PDF to handheld devices where you can interact and so one of the

where you can interact and so one of the

where you can interact and so one of the things that happen in 1999 is that the

things that happen in 1999 is that the

things that happen in 1999 is that the decision was made each state will have

decision was made each state will have

decision was made each state will have one website what domain door or website

one website what domain door or website

one website what domain door or website where the legal aid groups will take the

where the legal aid groups will take the

where the legal aid groups will take the best expertise in the top problems that

best expertise in the top problems that

best expertise in the top problems that families face and that will be available

families face and that will be available

families face and that will be available out there for free online and you will

out there for free online and you will

out there for free online and you will be collated it would be the most

be collated it would be the most

be collated it would be the most relevant and what you know from 99 to

relevant and what you know from 99 to

relevant and what you know from 99 to now we’re going through and we’re like

now we’re going through and we’re like

now we’re going through and we’re like doing everything that’s done you know

doing everything that’s done you know

doing everything that’s done you know it’s centered on the user needs its

it’s centered on the user needs its

it’s centered on the user needs its tested its plain language its

tested its plain language its

tested its plain language its interactive its cetera so in every

interactive its cetera so in every

interactive its cetera so in every single state there’s one of these

single state there’s one of these

single state there’s one of these websites so if somebody has a problem in

websites so if somebody has a problem in

websites so if somebody has a problem in Illinois or somebody has a problem in

Illinois or somebody has a problem in

Illinois or somebody has a problem in Michigan and its housing they can find

Michigan and its housing they can find

Michigan and its housing they can find their domain or org website and they can

their domain or org website and they can

their domain or org website and they can read the law for that state and this has

read the law for that state and this has

read the law for that state and this has been around and continues to improve and

been around and continues to improve and

been around and continues to improve and in these websites we have web chat we

in these websites we have web chat we

in these websites we have web chat we have video we have quizzes people can

have video we have quizzes people can

have video we have quizzes people can answer questions and interact and get a

answer questions and interact and get a

answer questions and interact and get a custom printer or what they need to do

custom printer or what they need to do

custom printer or what they need to do to bring when they’re gonna go see this

to bring when they’re gonna go see this

to bring when they’re gonna go see this particular type of case etc one of the

particular type of case etc one of the

particular type of case etc one of the most valuable tools is online forums and

most valuable tools is online forums and

most valuable tools is online forums and I actually manage the national platform

I actually manage the national platform

I actually manage the national platform that we have about four thousand or nine

that we have about four thousand or nine

that we have about four thousand or nine forums and people can go do any

forums and people can go do any

forums and people can go do any interview and create their own legal

interview and create their own legal

interview and create their own legal document as difficult or complex as

document as difficult or complex as

document as difficult or complex as their cases because what we’re doing

their cases because what we’re doing

their cases because what we’re doing with technologies that were taking the

with technologies that were taking the

with technologies that were taking the brains of the best lawyers about this

brains of the best lawyers about this

brains of the best lawyers about this issue and were hard-coding it into the

issue and were hard-coding it into the

issue and were hard-coding it into the software so that a person that is not an

software so that a person that is not an

software so that a person that is not an expert can interact with it and create

expert can interact with it and create

expert can interact with it and create something that is professional complete

something that is professional complete

something that is professional complete the

the

the have any holes instead of spending four

have any holes instead of spending four

have any holes instead of spending four hours takes 45 minutes and you can do

hours takes 45 minutes and you can do

hours takes 45 minutes and you can do this and you can do this by yourself so

this and you can do this by yourself so

this and you can do this by yourself so from January to August 31st through

from January to August 31st through

from January to August 31st through these no help interactive tool that I

these no help interactive tool that I

these no help interactive tool that I manage we have managed to create over

manage we have managed to create over

manage we have managed to create over four hundred and six thousand free legal

four hundred and six thousand free legal

four hundred and six thousand free legal documents across the United States that

documents across the United States that

documents across the United States that were you know one Hawaii etc and in

were you know one Hawaii etc and in

were you know one Hawaii etc and in Washington state right now we have six

Washington state right now we have six

Washington state right now we have six forms in different areas of law that

forms in different areas of law that

forms in different areas of law that anyone that is in need of some consumer

anyone that is in need of some consumer

anyone that is in need of some consumer issues some simple divorces juvenile

issues some simple divorces juvenile

issues some simple divorces juvenile expungement for anyone that has a kid

expungement for anyone that has a kid

expungement for anyone that has a kid that’s gonna be looking for a job or

that’s gonna be looking for a job or

that’s gonna be looking for a job or graduating from high school I’m trying

graduating from high school I’m trying

graduating from high school I’m trying to rent a place there are all these

to rent a place there are all these

to rent a place there are all these tools that people can use and this is

tools that people can use and this is

tools that people can use and this is just one example of a technology tool

just one example of a technology tool

just one example of a technology tool that is helping close the justice gap

that is helping close the justice gap

that is helping close the justice gap but we know that technology is not the

but we know that technology is not the

but we know that technology is not the end of it all right you can have the

end of it all right you can have the

end of it all right you can have the most wonderful technology but to close

most wonderful technology but to close

most wonderful technology but to close the Justice gap and how do we close it

the Justice gap and how do we close it

the Justice gap and how do we close it the technology is getting us there but

the technology is getting us there but

the technology is getting us there but how do we really close it and what I’ve

how do we really close it and what I’ve

how do we really close it and what I’ve concluded is that the only way we’re

concluded is that the only way we’re

concluded is that the only way we’re going to close the justice gap is if we

going to close the justice gap is if we

going to close the justice gap is if we do it together as a community and by

do it together as a community and by

do it together as a community and by that I mean is that we start opening

that I mean is that we start opening

that I mean is that we start opening those doors for each other and that you

those doors for each other and that you

those doors for each other and that you put on your institutional hat or your

put on your institutional hat or your

put on your institutional hat or your aunt hat or your custom hat and the

aunt hat or your custom hat and the

aunt hat or your custom hat and the first thing is if you hear somebody say

first thing is if you hear somebody say

first thing is if you hear somebody say oh I have such bad luck you know I’m not

oh I have such bad luck you know I’m not

oh I have such bad luck you know I’m not getting paid whatever and I’m just gonna

getting paid whatever and I’m just gonna

getting paid whatever and I’m just gonna get paid late and I’m gonna miss the

get paid late and I’m gonna miss the

get paid late and I’m gonna miss the rent and I’m gonna get a notice of

rent and I’m gonna get a notice of

rent and I’m gonna get a notice of eviction but there’s nothing I can do

eviction but there’s nothing I can do

eviction but there’s nothing I can do the bail should go on and should be like

the bail should go on and should be like

the bail should go on and should be like no don’t just do nothing go you know

no don’t just do nothing go you know

no don’t just do nothing go you know there are there are resources there

there are there are resources there

there are there are resources there laugther

laugther

laugther and do something and talk to me about it

and do something and talk to me about it

and do something and talk to me about it and you know encourage people not to

and you know encourage people not to

and you know encourage people not to accept these problems as fate or as bad

accept these problems as fate or as bad

accept these problems as fate or as bad luck empower them to think hey this

luck empower them to think hey this

luck empower them to think hey this could have a civil law dimension and the

could have a civil law dimension and the

could have a civil law dimension and the law is fair and it’s beautiful so that’s

law is fair and it’s beautiful so that’s

law is fair and it’s beautiful so that’s the one thing so how do we close the

the one thing so how do we close the

the one thing so how do we close the Justice gap we become an empowered

Justice gap we become an empowered

Justice gap we become an empowered community so we have the lawyers who

community so we have the lawyers who

community so we have the lawyers who arguably are the experts and we have the

arguably are the experts and we have the

arguably are the experts and we have the person that has the need but in between

person that has the need but in between

person that has the need but in between there’s all of us including you

there’s all of us including you

there’s all of us including you and so in your institutional hat ad work

and so in your institutional hat ad work

and so in your institutional hat ad work whatever you’re doing your hobbies or

whatever you’re doing your hobbies or

whatever you’re doing your hobbies or whatever you can help close the gap and

whatever you can help close the gap and

whatever you can help close the gap and so this is exactly how you come in and

so this is exactly how you come in and

so this is exactly how you come in and like I said you can become the go-to

like I said you can become the go-to

like I said you can become the go-to person you could decide I’m gonna learn

person you could decide I’m gonna learn

person you could decide I’m gonna learn what’s available in Washington law

what’s available in Washington law

what’s available in Washington law helped are or you know I work with kids

helped are or you know I work with kids

helped are or you know I work with kids or I see that the counter and people are

or I see that the counter and people are

or I see that the counter and people are not able to pay the whatever the library

not able to pay the whatever the library

not able to pay the whatever the library fee or whatever it is and I ask them why

fee or whatever it is and I ask them why

fee or whatever it is and I ask them why and 80% of them tell me it’s because of

and 80% of them tell me it’s because of

and 80% of them tell me it’s because of this issue I’m gonna be curious and I’m

this issue I’m gonna be curious and I’m

this issue I’m gonna be curious and I’m gonna go to read and next time somebody

gonna go to read and next time somebody

gonna go to read and next time somebody comes I’m gonna say hey go read this

comes I’m gonna say hey go read this

comes I’m gonna say hey go read this here or hey there’s this website so be

here or hey there’s this website so be

here or hey there’s this website so be the person that becomes the resource for

the person that becomes the resource for

the person that becomes the resource for your community the other thing is if

your community the other thing is if

your community the other thing is if you’re feeling the problem yourself you

you’re feeling the problem yourself you

you’re feeling the problem yourself you may be feeling really stressed out you

may be feeling really stressed out you

may be feeling really stressed out you may have even sought legal aid you may

may have even sought legal aid you may

may have even sought legal aid you may have even called and they probably maybe

have even called and they probably maybe

have even called and they probably maybe told you sorry we can’t help you you

told you sorry we can’t help you you

told you sorry we can’t help you you know it’s not the type of case we take

know it’s not the type of case we take

know it’s not the type of case we take or we don’t you know our lawyers are not

or we don’t you know our lawyers are not

or we don’t you know our lawyers are not available for that date don’t give up

available for that date don’t give up

available for that date don’t give up there’s not enough lawyers so don’t give

there’s not enough lawyers so don’t give

there’s not enough lawyers so don’t give up figure out how you’re going to avail

up figure out how you’re going to avail

up figure out how you’re going to avail yourself of the additional information

yourself of the additional information

yourself of the additional information or ask somebody that you trust for help

or ask somebody that you trust for help

or ask somebody that you trust for help the other thing is if you’re working in

the other thing is if you’re working in

the other thing is if you’re working in the nonprofit sector or in the

the nonprofit sector or in the

the nonprofit sector or in the government sector talk to your phone

government sector talk to your phone

government sector talk to your phone maybe you can open a door maybe you can

maybe you can open a door maybe you can

maybe you can open a door maybe you can start a collaboration with your local

start a collaboration with your local

start a collaboration with your local legal aid or a statewide legal aid or

legal aid or a statewide legal aid or

legal aid or a statewide legal aid or legal aid that specializes in a

legal aid that specializes in a

legal aid that specializes in a particular type of problem you know the

particular type of problem you know the

particular type of problem you know the other thing is because these groups

other thing is because these groups

other thing is because these groups recognize that there’s not enough of

recognize that there’s not enough of

recognize that there’s not enough of them they do realize that training and

them they do realize that training and

them they do realize that training and outreach is super important if you have

outreach is super important if you have

outreach is super important if you have a lot of people in your organization

a lot of people in your organization

a lot of people in your organization that are coming in with the same problem

that are coming in with the same problem

that are coming in with the same problem request the training if you assure them

request the training if you assure them

request the training if you assure them that you will bring enough people to

that you will bring enough people to

that you will bring enough people to make it worth their while they will go

make it worth their while they will go

make it worth their while they will go and they will train you in a particular

and they will train you in a particular

and they will train you in a particular poverty law area or civil area and it

poverty law area or civil area and it

poverty law area or civil area and it will do it for free because to them the

will do it for free because to them the

will do it for free because to them the more people that know about the law the

more people that know about the law the

more people that know about the law the less problems the less the less calls to

less problems the less the less calls to

less problems the less the less calls to the hotline the better outcomes for

the hotline the better outcomes for

the hotline the better outcomes for everyone because nobody likes to say no

everyone because nobody likes to say no

everyone because nobody likes to say no right like who wants to be saying no we

right like who wants to be saying no we

right like who wants to be saying no we can help you so you know get together

can help you so you know get together

can help you so you know get together with people that you’re working with and

with people that you’re working with and

with people that you’re working with and request training and become a legal aid

request training and become a legal aid

request training and become a legal aid Ally Facebook Twitter all of these tools

Ally Facebook Twitter all of these tools

Ally Facebook Twitter all of these tools are also being used to share the world

are also being used to share the world

are also being used to share the world and these groups are coming with very

and these groups are coming with very

and these groups are coming with very innovative ways of providing services so

innovative ways of providing services so

innovative ways of providing services so if they’re doing a workshop on the

if they’re doing a workshop on the

if they’re doing a workshop on the weekend if they’re doing something at

weekend if they’re doing something at

weekend if they’re doing something at the library and follow them on Twitter

the library and follow them on Twitter

the library and follow them on Twitter follow them on Facebook you never know

follow them on Facebook you never know

follow them on Facebook you never know when you’re going to see something that

when you’re going to see something that

when you’re going to see something that somebody in your community needs so just

somebody in your community needs so just

somebody in your community needs so just to end I think that the only way we’re

to end I think that the only way we’re

to end I think that the only way we’re gonna close the justice gap is if we do

gonna close the justice gap is if we do

gonna close the justice gap is if we do it together and we do it as a community

it together and we do it as a community

it together and we do it as a community thank you

thank you

thank you [Applause]

”

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