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Chaos is a Ladder. Use it wisely | Ratnaja Gogula | TEDxSNIST


good evening ladies and gentlemen I’m

good evening ladies and gentlemen I’m here today to

here today to

here today to share with you my journey my journey as

share with you my journey my journey as

share with you my journey my journey as an educator my journey as a person who’s

an educator my journey as a person who’s

an educator my journey as a person who’s been in the corporate for a while I’ve

been in the corporate for a while I’ve

been in the corporate for a while I’ve been an educator for a long time

been an educator for a long time

been an educator for a long time 18 years okay I have taught MBA students

18 years okay I have taught MBA students

18 years okay I have taught MBA students in various institutions and I thoroughly

in various institutions and I thoroughly

in various institutions and I thoroughly enjoyed the process of being a

enjoyed the process of being a

enjoyed the process of being a passionate teacher it comes naturally to

passionate teacher it comes naturally to

passionate teacher it comes naturally to me and then something happened after in

me and then something happened after in

me and then something happened after in 18 years when my kids were very small

18 years when my kids were very small

18 years when my kids were very small the school where I was teaching moved

the school where I was teaching moved

the school where I was teaching moved away far from the city it went into the

away far from the city it went into the

away far from the city it went into the outskirts and I had to take a decision I

outskirts and I had to take a decision I

outskirts and I had to take a decision I had to take a decision of a career move

had to take a decision of a career move

had to take a decision of a career move and fortunately by circumstances I was

and fortunately by circumstances I was

and fortunately by circumstances I was pushed into the corporate world so at

pushed into the corporate world so at

pushed into the corporate world so at the age of 40 for the first time I got a

the age of 40 for the first time I got a

the age of 40 for the first time I got a corporate break I got a corporate break

corporate break I got a corporate break

corporate break I got a corporate break as a product manager in an IT company

as a product manager in an IT company

as a product manager in an IT company till then I was just used to teaching

till then I was just used to teaching

till then I was just used to teaching product management from a textbook

product management from a textbook

product management from a textbook alright and here I was thrown into a

alright and here I was thrown into a

alright and here I was thrown into a situation of being a real-time product

situation of being a real-time product

situation of being a real-time product manager and the designation much to my

manager and the designation much to my

manager and the designation much to my agony was technical product manager I

agony was technical product manager I

agony was technical product manager I had a BA in economics and MBA and PhD in

had a BA in economics and MBA and PhD in

had a BA in economics and MBA and PhD in marketing I was hardly technical so I

marketing I was hardly technical so I

marketing I was hardly technical so I didn’t know what I was getting into when

didn’t know what I was getting into when

didn’t know what I was getting into when I went into the corporate world the

I went into the corporate world the

I went into the corporate world the person who recruited me okay

person who recruited me okay

person who recruited me okay unfortunately for me went into a heart

unfortunately for me went into a heart

unfortunately for me went into a heart surgery when I joined the company and I

surgery when I joined the company and I

surgery when I joined the company and I had no one to guide me on what I was

had no one to guide me on what I was

had no one to guide me on what I was supposed to do as a technical product

supposed to do as a technical product

supposed to do as a technical product manager and the word Technicolor was

manager and the word Technicolor was

manager and the word Technicolor was always there behind me and I was

always there behind me and I was

always there behind me and I was wondering how I’m going to deal with

wondering how I’m going to deal with

wondering how I’m going to deal with that word technical I was put onto a

that word technical I was put onto a

that word technical I was put onto a project manager who was supposed to give

project manager who was supposed to give

project manager who was supposed to give me an orientation of what I’m supposed

me an orientation of what I’m supposed

me an orientation of what I’m supposed to do and the first question this guy

to do and the first question this guy

to do and the first question this guy asked me when I entered the corporate

asked me when I entered the corporate

asked me when I entered the corporate world on the first day is so do you have

world on the first day is so do you have

world on the first day is so do you have experience in product management and I’m

experience in product management and I’m

experience in product management and I’m like no so he does a shrug and he walks

like no so he does a shrug and he walks

like no so he does a shrug and he walks away ok so that makes my job a little

away ok so that makes my job a little

away ok so that makes my job a little more tough a week after that I was

more tough a week after that I was

more tough a week after that I was introduced to a product manager

introduced to a product manager

introduced to a product manager sitting in the US this is a

sitting in the US this is a

sitting in the US this is a multinational company that I’m talking

multinational company that I’m talking

multinational company that I’m talking about so this product manager gave me a

about so this product manager gave me a

about so this product manager gave me a download of the product to which I would

download of the product to which I would

download of the product to which I would be attached to it was a HR applications

be attached to it was a HR applications

be attached to it was a HR applications product and he gave me what was known as

product and he gave me what was known as

product and he gave me what was known as a functional specification document and

a functional specification document and

a functional specification document and he’s told me you play around with the

he’s told me you play around with the

he’s told me you play around with the application and you look at the

application and you look at the

application and you look at the functional specification document and

functional specification document and

functional specification document and you kind of figure out what this

you kind of figure out what this

you kind of figure out what this application will do for the clients and

application will do for the clients and

application will do for the clients and we can take it forward from there so I

we can take it forward from there so I

we can take it forward from there so I started this journey of mine all alone

started this journey of mine all alone

started this journey of mine all alone sitting in a cubicle a teacher for 18

sitting in a cubicle a teacher for 18

sitting in a cubicle a teacher for 18 years a student now okay and a student

years a student now okay and a student

years a student now okay and a student without a teacher so all I needed to do

without a teacher so all I needed to do

without a teacher so all I needed to do was to systematically look at the

was to systematically look at the

was to systematically look at the functional specification which kind of

functional specification which kind of

functional specification which kind of details how the application will work

details how the application will work

details how the application will work and also look at the URL that he gave me

and also look at the URL that he gave me

and also look at the URL that he gave me where I look at the application and see

where I look at the application and see

where I look at the application and see if there is a sync between the

if there is a sync between the

if there is a sync between the functional specification and the app

functional specification and the app

functional specification and the app much to my agony again I found that what

much to my agony again I found that what

much to my agony again I found that what the things were very different okay

the things were very different okay

the things were very different okay this functional specification defined

this functional specification defined

this functional specification defined how the application should work but when

how the application should work but when

how the application should work but when I went and started to look at the

I went and started to look at the

I went and started to look at the application the application was doing

application the application was doing

application the application was doing something else

something else

something else I got jittery so I turn back and look at

I got jittery so I turn back and look at

I got jittery so I turn back and look at this man the project manager who’s been

this man the project manager who’s been

this man the project manager who’s been in the company for nine years

in the company for nine years

in the company for nine years and I asked him can you please explain

and I asked him can you please explain

and I asked him can you please explain this to me and he says I don’t know so

this to me and he says I don’t know so

this to me and he says I don’t know so what do I do

what do I do

what do I do so what do I do so I wait the whole day

so what do I do so I wait the whole day

so what do I do so I wait the whole day because it’s a multinational and my core

because it’s a multinational and my core

because it’s a multinational and my core product manager is sitting in the US I

product manager is sitting in the US I

product manager is sitting in the US I had to wait till late in the night to

had to wait till late in the night to

had to wait till late in the night to get to connect with him to find out why

get to connect with him to find out why

get to connect with him to find out why there is no sync between the functional

there is no sync between the functional

there is no sync between the functional specification doc and the application so

specification doc and the application so

specification doc and the application so I am bluntly told by this day well

I am bluntly told by this day well

I am bluntly told by this day well that’s part of your job you’re supposed

that’s part of your job you’re supposed

that’s part of your job you’re supposed to update the spec I said based on what

to update the spec I said based on what

to update the spec I said based on what I don’t have any client interaction I

I don’t have any client interaction I

I don’t have any client interaction I don’t know what the customer wants how

don’t know what the customer wants how

don’t know what the customer wants how am I supposed to update a spec without a

am I supposed to update a spec without a

am I supposed to update a spec without a customer interaction he said that’s not

customer interaction he said that’s not

customer interaction he said that’s not part of your job your job is only to

part of your job your job is only to

part of your job your job is only to update the spec someone gave me an idea

update the spec someone gave me an idea

update the spec someone gave me an idea they say

they say

they say go to the application there’s a question

go to the application there’s a question

go to the application there’s a question mark on the right hand side corner

mark on the right hand side corner

mark on the right hand side corner it’s the help the help will tell you

it’s the help the help will tell you

it’s the help the help will tell you what the implication supposed to do so I

what the implication supposed to do so I

what the implication supposed to do so I went to the question mark I clicked on

went to the question mark I clicked on

went to the question mark I clicked on it and it didn’t tell me anything so

it and it didn’t tell me anything so

it and it didn’t tell me anything so then I said who created this question

then I said who created this question

then I said who created this question mark then they said there’s a bunch of

mark then they said there’s a bunch of

mark then they said there’s a bunch of guys sitting in that corner they call

guys sitting in that corner they call

guys sitting in that corner they call the tech writers those guys create the

the tech writers those guys create the

the tech writers those guys create the help who asked them so I walked up to

help who asked them so I walked up to

help who asked them so I walked up to the lady there and I said can you please

the lady there and I said can you please

the lady there and I said can you please tell me your hell is not helping me so

tell me your hell is not helping me so

tell me your hell is not helping me so she said what do you mean I said

she said what do you mean I said

she said what do you mean I said go ahead click on it so she clicks on it

go ahead click on it so she clicks on it

go ahead click on it so she clicks on it and it only tells me ok from here you

and it only tells me ok from here you

and it only tells me ok from here you will go there from there you will go

will go there from there you will go

will go there from there you will go there but after going there what happens

there but after going there what happens

there but after going there what happens there is not said so I asked her how am

there is not said so I asked her how am

there is not said so I asked her how am I to know how the application is

I to know how the application is

I to know how the application is supposed to behave she said well that’s

supposed to behave she said well that’s

supposed to behave she said well that’s all this the what and what is the basis

all this the what and what is the basis

all this the what and what is the basis on which you wrote the help she said the

on which you wrote the help she said the

on which you wrote the help she said the spec which is the functional

spec which is the functional

spec which is the functional specification document so here I am in a

specification document so here I am in a

specification document so here I am in a situation as a new employee in an

situation as a new employee in an

situation as a new employee in an organization in a new culture with the

organization in a new culture with the

organization in a new culture with the average age of my colleagues be 25 and

average age of my colleagues be 25 and

average age of my colleagues be 25 and I’m 40 and they calling me by my first

I’m 40 and they calling me by my first

I’m 40 and they calling me by my first name

name

name all 18 years I’ve been ma’am I’ve been

all 18 years I’ve been ma’am I’ve been

all 18 years I’ve been ma’am I’ve been professor have been doctored and here

professor have been doctored and here

professor have been doctored and here are this 25 year old or guys calling me

are this 25 year old or guys calling me

are this 25 year old or guys calling me refuge’ I am like give me a break

refuge’ I am like give me a break

refuge’ I am like give me a break you’re as old as my son okay so I’m in

you’re as old as my son okay so I’m in

you’re as old as my son okay so I’m in an alien culture I am in an alien

an alien culture I am in an alien

an alien culture I am in an alien industry I am an alien with an alien

industry I am an alien with an alien

industry I am an alien with an alien team okay it’s a do die situation for me

team okay it’s a do die situation for me

team okay it’s a do die situation for me I learn and move on or I back off and

I learn and move on or I back off and

I learn and move on or I back off and I’m not going to back off I’m going to

I’m not going to back off I’m going to

I’m not going to back off I’m going to move on so I wait the whole day and then

move on so I wait the whole day and then

move on so I wait the whole day and then I see what unfolds after 6:00 in the

I see what unfolds after 6:00 in the

I see what unfolds after 6:00 in the night what I saw that day astounded me

night what I saw that day astounded me

night what I saw that day astounded me there this bunch of developers who are

there this bunch of developers who are

there this bunch of developers who are talking with the product manager sitting

talking with the product manager sitting

talking with the product manager sitting in the US over the telephone call taking

in the US over the telephone call taking

in the US over the telephone call taking the client requirements noting it on the

the client requirements noting it on the

the client requirements noting it on the piece of paper next day morning when the

piece of paper next day morning when the

piece of paper next day morning when the coders come in they give that piece of

coders come in they give that piece of

coders come in they give that piece of paper to the coders the coders develop

paper to the coders the coders develop

paper to the coders the coders develop the app

the app

the app crumple the paper and show it away how

crumple the paper and show it away how

crumple the paper and show it away how will the functional specifications dark

will the functional specifications dark

will the functional specifications dark which is a dark used by testers coders

which is a dark used by testers coders

which is a dark used by testers coders technical writers ever be updated

technical writers ever be updated

technical writers ever be updated how will it ever be updated how will a

how will it ever be updated how will a

how will it ever be updated how will a new recruiting like me ever know what

new recruiting like me ever know what

new recruiting like me ever know what the application is supposed to do so I

the application is supposed to do so I

the application is supposed to do so I started to learn as a student all over

started to learn as a student all over

started to learn as a student all over again from each one of my teachers who

again from each one of my teachers who

again from each one of my teachers who were 25 years 23 years probably 22 years

were 25 years 23 years probably 22 years

were 25 years 23 years probably 22 years also sometimes after a few months passed

also sometimes after a few months passed

also sometimes after a few months passed the client managers were talked directly

the client managers were talked directly

the client managers were talked directly to me asking for requirements in the

to me asking for requirements in the

to me asking for requirements in the application for example there would be a

application for example there would be a

application for example there would be a request saying that I need to generate

request saying that I need to generate

request saying that I need to generate reports from the application and the

reports from the application and the

reports from the application and the report should come in the form of a PDF

report should come in the form of a PDF

report should come in the form of a PDF format with a borderline all right now I

format with a borderline all right now I

format with a borderline all right now I am not technically right I don’t know

am not technically right I don’t know

am not technically right I don’t know what it entails in terms of cost for

what it entails in terms of cost for

what it entails in terms of cost for creating a borderline in the pot so I go

creating a borderline in the pot so I go

creating a borderline in the pot so I go to the coder and say hey can you do this

to the coder and say hey can you do this

to the coder and say hey can you do this they say yes we can do it

they say yes we can do it

they say yes we can do it how long will it take for you ten days

how long will it take for you ten days

how long will it take for you ten days of nyjah 10 days the client was once

of nyjah 10 days the client was once

of nyjah 10 days the client was once within a couple of days so when you are

within a couple of days so when you are

within a couple of days so when you are non-technical you’ve got a bunch of kids

non-technical you’ve got a bunch of kids

non-technical you’ve got a bunch of kids playing to the four-year-old it’s going

playing to the four-year-old it’s going

playing to the four-year-old it’s going to be a little tricky okay so what I

to be a little tricky okay so what I

to be a little tricky okay so what I could do is kind of believe them and you

could do is kind of believe them and you

could do is kind of believe them and you know cost a bill the client for ten days

know cost a bill the client for ten days

know cost a bill the client for ten days or do the learning on my own and I chose

or do the learning on my own and I chose

or do the learning on my own and I chose to do the learning on my own I would

to do the learning on my own I would

to do the learning on my own I would walk to another project where similar

walk to another project where similar

walk to another project where similar work was being done where the kids

work was being done where the kids

work was being done where the kids wouldn’t be from this project and I’d

wouldn’t be from this project and I’d

wouldn’t be from this project and I’d ask them if some what to do this someone

ask them if some what to do this someone

ask them if some what to do this someone were to do this borderline how much time

were to do this borderline how much time

were to do this borderline how much time would it take so that guy will say it’ll

would it take so that guy will say it’ll

would it take so that guy will say it’ll take about two days so I come back to

take about two days so I come back to

take about two days so I come back to the game I put two days in the project

the game I put two days in the project

the game I put two days in the project management sheet and they say how we

management sheet and they say how we

management sheet and they say how we said ten days you put two days I said I

said ten days you put two days I said I

said ten days you put two days I said I know I’m learning all right so this

know I’m learning all right so this

know I’m learning all right so this attitude I think is very critical for

attitude I think is very critical for

attitude I think is very critical for students for anyone who in who has to

students for anyone who in who has to

students for anyone who in who has to eat as where it has become a norm for

eat as where it has become a norm for

eat as where it has become a norm for you

you

you to move from industry to industry much

to move from industry to industry much

to move from industry to industry much faster than what our generation width so

faster than what our generation width so

faster than what our generation width so every time you move into new industry

every time you move into new industry

every time you move into new industry there’s new learning and unless new

there’s new learning and unless new

there’s new learning and unless new learning you have to be student all over

learning you have to be student all over

learning you have to be student all over again

again

again all right is the blue cutter I don’t

all right is the blue cutter I don’t

all right is the blue cutter I don’t know I can’t see all right I am assuming

know I can’t see all right I am assuming

know I can’t see all right I am assuming it is there so can we see the pictures

it is there so can we see the pictures

it is there so can we see the pictures please so when I talk about being a

please so when I talk about being a

please so when I talk about being a student in my personal life to have been

student in my personal life to have been

student in my personal life to have been a student alright and I continue to be a

a student alright and I continue to be a

a student alright and I continue to be a student I live in a plot of land where I

student I live in a plot of land where I

student I live in a plot of land where I have a small house I have a neighbor who

have a small house I have a neighbor who

have a small house I have a neighbor who has built a multi-storied complex out of

has built a multi-storied complex out of

has built a multi-storied complex out of which three stories are unauthorized

which three stories are unauthorized

which three stories are unauthorized okay my soul tells me to grow a patch of

okay my soul tells me to grow a patch of

okay my soul tells me to grow a patch of garden with flowers and I was never able

garden with flowers and I was never able

garden with flowers and I was never able to accomplish that thanks to my neighbor

to accomplish that thanks to my neighbor

to accomplish that thanks to my neighbor there’s no morning sunlight coming into

there’s no morning sunlight coming into

there’s no morning sunlight coming into my house and Nature doesn’t like that

my house and Nature doesn’t like that

my house and Nature doesn’t like that kind of an environment all right so I

kind of an environment all right so I

kind of an environment all right so I became a student once again how do I

became a student once again how do I

became a student once again how do I grow my patch of garden how do i cure

grow my patch of garden how do i cure

grow my patch of garden how do i cure what I’m enduring all right what cannot

what I’m enduring all right what cannot

what I’m enduring all right what cannot be cured must be endured as whatever

be cured must be endured as whatever

be cured must be endured as whatever start but I said I’m going to cure this

start but I said I’m going to cure this

start but I said I’m going to cure this so I learnt through trial and error

so I learnt through trial and error

so I learnt through trial and error through experimentation through

through experimentation through

through experimentation through perseverance as a student of gardening

perseverance as a student of gardening

perseverance as a student of gardening to grow my own small garden and I have

to grow my own small garden and I have

to grow my own small garden and I have accomplished this after 10 years this is

accomplished this after 10 years this is

accomplished this after 10 years this is my bloom of last summer

I’ve also been a student of my own can

I’ve also been a student of my own can we see the next slide of painting okay

we see the next slide of painting okay

we see the next slide of painting okay in life when you go through ups and

in life when you go through ups and

in life when you go through ups and downs there are periods of highs and

downs there are periods of highs and

downs there are periods of highs and periods of lows and during those periods

periods of lows and during those periods

periods of lows and during those periods period of Louis your childhood habits

period of Louis your childhood habits

period of Louis your childhood habits your childhood what do you say

your childhood what do you say

your childhood what do you say activities that you took up as a child

activities that you took up as a child

activities that you took up as a child which gave you a lot of pressure come

which gave you a lot of pressure come

which gave you a lot of pressure come back to you and in the process of that I

back to you and in the process of that I

back to you and in the process of that I started to relearn how to paint on my

started to relearn how to paint on my

started to relearn how to paint on my own we can see some more of those I do a

own we can see some more of those I do a

own we can see some more of those I do a lot of Spade painting with my and I

lot of Spade painting with my and I

lot of Spade painting with my and I enjoy the process so I strongly believe

enjoy the process so I strongly believe

enjoy the process so I strongly believe all of us should be students for life

all of us should be students for life

all of us should be students for life both professionally and personally no

both professionally and personally no

both professionally and personally no matter what happens

matter what happens

matter what happens [Applause]

”

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