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Start With Why: Answering the question “What do you do?”


one of the most difficult questions we

one of the most difficult questions we ever get asked is what do you do and we

ever get asked is what do you do and we

ever get asked is what do you do and we usually tell people what we do I’m a

usually tell people what we do I’m a

usually tell people what we do I’m a manager at you know some widget company

manager at you know some widget company

manager at you know some widget company and nobody really cares because nobody

and nobody really cares because nobody

and nobody really cares because nobody cares what you do and so we’re supposed

cares what you do and so we’re supposed

cares what you do and so we’re supposed to answer the question with why we do

to answer the question with why we do

to answer the question with why we do what we do that just takes practice

what we do that just takes practice

what we do that just takes practice again so let me give you a couple of

again so let me give you a couple of

again so let me give you a couple of examples of how it worked I found myself

examples of how it worked I found myself

examples of how it worked I found myself at a meeting once it was actually a

at a meeting once it was actually a

at a meeting once it was actually a social event held at an organization and

social event held at an organization and

social event held at an organization and I was talking to one of the guys and

I was talking to one of the guys and

I was talking to one of the guys and telling him about stuff that I do and he

telling him about stuff that I do and he

telling him about stuff that I do and he says you’ve got to tell the boss I said

says you’ve got to tell the boss I said

says you’ve got to tell the boss I said okay and so he walked me over to the the

okay and so he walked me over to the the

okay and so he walked me over to the the big guy and he doesn’t even make an

big guy and he doesn’t even make an

big guy and he doesn’t even make an introduction he just leaves me standing

introduction he just leaves me standing

introduction he just leaves me standing there and walks away and the guy turns

there and walks away and the guy turns

there and walks away and the guy turns to me goes who are you now if I wasn’t

to me goes who are you now if I wasn’t

to me goes who are you now if I wasn’t starting with why it say hi my name is

starting with why it say hi my name is

starting with why it say hi my name is Simon and I have a consultancy and I

Simon and I have a consultancy and I

Simon and I have a consultancy and I speak and I teach a knight and I and I’m

speak and I teach a knight and I and I’m

speak and I teach a knight and I and I’m an author and I and I go through all the

an author and I and I go through all the

an author and I and I go through all the things that I’ve done and all the people

things that I’ve done and all the people

things that I’ve done and all the people I work with and maybe some of my clients

I work with and maybe some of my clients

I work with and maybe some of my clients all in an attempt to tell him of Who I

all in an attempt to tell him of Who I

all in an attempt to tell him of Who I am and why you should listen to me but

am and why you should listen to me but

am and why you should listen to me but then he would have just sort of pointed

then he would have just sort of pointed

then he would have just sort of pointed to the chips and said nice to meet you

to the chips and said nice to meet you

to the chips and said nice to meet you you know but I didn’t say that I looked

you know but I didn’t say that I looked

you know but I didn’t say that I looked in the eye and I said I wake up every

in the eye and I said I wake up every

in the eye and I said I wake up every single day to inspire people to do what

single day to inspire people to do what

single day to inspire people to do what inspires them and I know that your

inspires them and I know that your

inspires them and I know that your company is is trying to increase the

company is is trying to increase the

company is is trying to increase the amount of customers it’s getting in one

amount of customers it’s getting in one

amount of customers it’s getting in one particular sector and the question is

particular sector and the question is

particular sector and the question is are you inspiring people to do it

are you inspiring people to do it

are you inspiring people to do it because the only way people will give

because the only way people will give

because the only way people will give you loyalties if you inspire them to do

you loyalties if you inspire them to do

you loyalties if you inspire them to do so I teach leaders and organizations how

so I teach leaders and organizations how

so I teach leaders and organizations how to inspire people

to inspire people

to inspire people that’s all I said I didn’t tell them

that’s all I said I didn’t tell them

that’s all I said I didn’t tell them what I did I didn’t tell them who I knew

what I did I didn’t tell them who I knew

what I did I didn’t tell them who I knew I didn’t tell him any of my clients and

I didn’t tell him any of my clients and

I didn’t tell him any of my clients and he said to me looks over to me says you

he said to me looks over to me says you

he said to me looks over to me says you have a business card I handed them a

have a business card I handed them a

have a business card I handed them a business card and I told them all the

business card and I told them all the

business card and I told them all the details later don’t forget a why doesn’t

details later don’t forget a why doesn’t

details later don’t forget a why doesn’t close the deal it just opens it it

close the deal it just opens it it

close the deal it just opens it it allows people in it gets context you

allows people in it gets context you

allows people in it gets context you know all of these things need to work

know all of these things need to work

know all of these things need to work together why you do what you do how you

together why you do what you do how you

together why you do what you do how you do things in what you do I don’t for one

do things in what you do I don’t for one

do things in what you do I don’t for one second believe the why is more important

second believe the why is more important

second believe the why is more important than any of the other pieces it’s just

than any of the other pieces it’s just

than any of the other pieces it’s just the place we have to start and it’s also

the place we have to start and it’s also

the place we have to start and it’s also the place we so often forget to even

the place we so often forget to even

the place we so often forget to even include so learning to start with why

include so learning to start with why

include so learning to start with why really is especially in a business

really is especially in a business

really is especially in a business context when you’re interviewing for a

context when you’re interviewing for a

context when you’re interviewing for a job or pitching your services to someone

job or pitching your services to someone

job or pitching your services to someone it really is remarkable I get so many

it really is remarkable I get so many

it really is remarkable I get so many letters from people you know all excited

letters from people you know all excited

letters from people you know all excited that they went into a pit

that they went into a pit

that they went into a pit they went into a job interview and they

they went into a job interview and they

they went into a job interview and they started with why and they were so

started with why and they were so

started with why and they were so excited that not only did they get the

excited that not only did they get the

excited that not only did they get the job but the person who hired them

job but the person who hired them

job but the person who hired them actually saying we love dot dot dot and

actually saying we love dot dot dot and

actually saying we love dot dot dot and they repeat their why back to them they

they repeat their why back to them they

they repeat their why back to them they don’t talk about their qualifications or

don’t talk about their qualifications or

don’t talk about their qualifications or any of these things in other words it

any of these things in other words it

any of these things in other words it really does Drive human behavior and the

really does Drive human behavior and the

really does Drive human behavior and the more you get good at it the more you

more you get good at it the more you

more you get good at it the more you start to feel and see the results of

start to feel and see the results of

start to feel and see the results of starting with wife

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