rise and shine it’s an espresso time good morning relief nation it’s even my
good morning relief nation it’s even my
good morning relief nation it’s even my one word is believe and I believe in you
one word is believe and I believe in you
one word is believe and I believe in you I believe in that amazing gift you have
I believe in that amazing gift you have
I believe in that amazing gift you have inside to you that needs to be shared
inside to you that needs to be shared
inside to you that needs to be shared with the world so let’s start the day
with the world so let’s start the day
with the world so let’s start the day off right together grab your cup of
off right together grab your cup of
off right together grab your cup of coffee and sit on today’s message love
coffee and sit on today’s message love
coffee and sit on today’s message love your customers
over to you Tony Robbins treat people at
over to you Tony Robbins treat people at the end of the relationship like it’s
the end of the relationship like it’s
the end of the relationship like it’s the beginning and it won’t be an end and
the beginning and it won’t be an end and
the beginning and it won’t be an end and that’s not just your intimate
that’s not just your intimate
that’s not just your intimate relationship what if your customers what
relationship what if your customers what
relationship what if your customers what if you fell in love with your customers
if you fell in love with your customers
if you fell in love with your customers with your clients more than your product
with your clients more than your product
with your clients more than your product more than your company if your entire
more than your company if your entire
more than your company if your entire life was about meeting their needs if
life was about meeting their needs if
life was about meeting their needs if you would do what for your customers
you would do what for your customers
you would do what for your customers clients you would do what if you loved
clients you would do what if you loved
clients you would do what if you loved your customers and clients you’d do
your customers and clients you’d do
your customers and clients you’d do anything
anything
anything guess what they’re gonna love you but
guess what they’re gonna love you but
guess what they’re gonna love you but most people love their customers and
most people love their customers and
most people love their customers and clients as long as they buy from them do
clients as long as they buy from them do
clients as long as they buy from them do what they want respond to them and then
what they want respond to them and then
what they want respond to them and then they don’t they go that’s the end you
they don’t they go that’s the end you
they don’t they go that’s the end you want clients for life not just customers
want clients for life not just customers
want clients for life not just customers fall in love with them it’s a different
fall in love with them it’s a different
fall in love with them it’s a different focus isn’t it it’s a different meaning
focus isn’t it it’s a different meaning
focus isn’t it it’s a different meaning and that creates a different life
and that creates a different life
and that creates a different life because you make decisions differently
because you make decisions differently
because you make decisions differently from that place too many people treat
from that place too many people treat
from that place too many people treat their business like a machine that’s
their business like a machine that’s
their business like a machine that’s supposed to just generate money for them
supposed to just generate money for them
supposed to just generate money for them instead of understanding what a business
instead of understanding what a business
instead of understanding what a business actually is and that’s when you provide
actually is and that’s when you provide
actually is and that’s when you provide a lot of value to your customers then
a lot of value to your customers then
a lot of value to your customers then guess what they come back they want to
guess what they come back they want to
guess what they come back they want to find more they tell their friends when
find more they tell their friends when
find more they tell their friends when you love them when you treat them like
you love them when you treat them like
you love them when you treat them like they’re your family like they’re the
they’re your family like they’re the
they’re your family like they’re the closest thing to you when they feel that
closest thing to you when they feel that
closest thing to you when they feel that love and care and attention then they
love and care and attention then they
love and care and attention then they love you back you have to give it first
love you back you have to give it first
love you back you have to give it first before you can expect to receive it most
before you can expect to receive it most
before you can expect to receive it most people are used to being treated like a
people are used to being treated like a
people are used to being treated like a number it’s why do you stand out as an
number it’s why do you stand out as an
number it’s why do you stand out as an entrepreneur it’s gonna come because you
entrepreneur it’s gonna come because you
entrepreneur it’s gonna come because you your store your passion will come
your store your passion will come
your store your passion will come through instead of dealing with a giant
through instead of dealing with a giant
through instead of dealing with a giant corporation the benefit of going with a
corporation the benefit of going with a
corporation the benefit of going with a big company is they have the reputation
big company is they have the reputation
big company is they have the reputation they have the experience they have the
they have the experience they have the
they have the experience they have the trust they have the customers they have
trust they have the customers they have
trust they have the customers they have the testimonials why should I buy from
the testimonials why should I buy from
the testimonials why should I buy from you instead of buying from this big
you instead of buying from this big
you instead of buying from this big giant corporation because you’re gonna
giant corporation because you’re gonna
giant corporation because you’re gonna care right because I love you because I
care right because I love you because I
care right because I love you because I see your stock and I’m just consumed by
see your stock and I’m just consumed by
see your stock and I’m just consumed by it because you’re storing means
it because you’re storing means
it because you’re storing means something to me
something to me
something to me because you’re gonna try to help me out
because you’re gonna try to help me out
because you’re gonna try to help me out when that big company isn’t that’s how
when that big company isn’t that’s how
when that big company isn’t that’s how you win as an entrepreneur especially in
you win as an entrepreneur especially in
you win as an entrepreneur especially in the early stages you need your customers
the early stages you need your customers
the early stages you need your customers to love you and that’s not gonna come
to love you and that’s not gonna come
to love you and that’s not gonna come from them loving you first it’s gotta be
from them loving you first it’s gotta be
from them loving you first it’s gotta be the other way around you have to love
the other way around you have to love
the other way around you have to love them first you have to
them first you have to
them first you have to ever deliver like crazy you have to give
ever deliver like crazy you have to give
ever deliver like crazy you have to give them more than what they expected a
them more than what they expected a
them more than what they expected a couple quick examples from my life my
couple quick examples from my life my
couple quick examples from my life my real estate agent this guy was just the
real estate agent this guy was just the
real estate agent this guy was just the closest guy to me when I was looking to
closest guy to me when I was looking to
closest guy to me when I was looking to get a new condo and sell my house this
get a new condo and sell my house this
get a new condo and sell my house this guy was the closest guy to me he was
guy was the closest guy to me he was
guy was the closest guy to me he was across the street like oh yeah great
across the street like oh yeah great
across the street like oh yeah great that guy great literally you know
that guy great literally you know
that guy great literally you know accidental coming across this guy and he
accidental coming across this guy and he
accidental coming across this guy and he did a fantastic job not just helping me
did a fantastic job not just helping me
did a fantastic job not just helping me in terms of the advice and how much
in terms of the advice and how much
in terms of the advice and how much should I sell for and managing the
should I sell for and managing the
should I sell for and managing the process but a lot of it of managing me
process but a lot of it of managing me
process but a lot of it of managing me and what I hate so you know I hate
and what I hate so you know I hate
and what I hate so you know I hate paperwork I hate it like seeing a real
paperwork I hate it like seeing a real
paperwork I hate it like seeing a real estate signing all the papers I hate it
estate signing all the papers I hate it
estate signing all the papers I hate it I hate it I hate it it’s such a waste of
I hate it I hate it it’s such a waste of
I hate it I hate it it’s such a waste of time I hate formalities and
time I hate formalities and
time I hate formalities and administrative work and so he allowed me
administrative work and so he allowed me
administrative work and so he allowed me to do everything electronically it’s
to do everything electronically it’s
to do everything electronically it’s great paste
great paste
great paste yes accept accept accept done automatic
yes accept accept accept done automatic
yes accept accept accept done automatic signature yes amazing right I love it
signature yes amazing right I love it
signature yes amazing right I love it and that’s kind of a little bit beyond
and that’s kind of a little bit beyond
and that’s kind of a little bit beyond the expectation right compared to other
the expectation right compared to other
the expectation right compared to other real estate agents it’s not it’s not
real estate agents it’s not it’s not
real estate agents it’s not it’s not like amazing but it’s better than what
like amazing but it’s better than what
like amazing but it’s better than what most people would do but the next one
most people would do but the next one
most people would do but the next one you know I had a leak in my fridge I had
you know I had a leak in my fridge I had
you know I had a leak in my fridge I had a leak in the freezer no like I wanted I
a leak in the freezer no like I wanted I
a leak in the freezer no like I wanted I kept coming out onto my floor and I
kept coming out onto my floor and I
kept coming out onto my floor and I didn’t know how to solve it you know I’m
didn’t know how to solve it you know I’m
didn’t know how to solve it you know I’m not a I’m the least handy guy in the
not a I’m the least handy guy in the
not a I’m the least handy guy in the world I could change a lightbulb but
world I could change a lightbulb but
world I could change a lightbulb but that’s a button I didn’t know why this
that’s a button I didn’t know why this
that’s a button I didn’t know why this thing kept leaking and I had to keep
thing kept leaking and I had to keep
thing kept leaking and I had to keep cleaning up the floor so Marc came over
cleaning up the floor so Marc came over
cleaning up the floor so Marc came over he said you know what let me come over
he said you know what let me come over
he said you know what let me come over I’ll just come over and check it out
I’ll just come over and check it out
I’ll just come over and check it out like yeah you can we could deal with the
like yeah you can we could deal with the
like yeah you can we could deal with the building and all that stuff but let me
building and all that stuff but let me
building and all that stuff but let me just come over and see and he came over
just come over and see and he came over
just come over and see and he came over and he showed me the problem he said
and he showed me the problem he said
and he showed me the problem he said here’s how you fix it right like he took
here’s how you fix it right like he took
here’s how you fix it right like he took time out of his evening after you’d
time out of his evening after you’d
time out of his evening after you’d already closed the sale and like the
already closed the sale and like the
already closed the sale and like the next time I’m gonna buy from him and
next time I’m gonna buy from him and
next time I’m gonna buy from him and move out to another place maybe a couple
move out to another place maybe a couple
move out to another place maybe a couple years so why invest the time right he
years so why invest the time right he
years so why invest the time right he already done a great job for me I was
already done a great job for me I was
already done a great job for me I was still gonna refer him and probably work
still gonna refer him and probably work
still gonna refer him and probably work with him the next time why invest the
with him the next time why invest the
with him the next time why invest the time to come over it’s just that’s his
time to come over it’s just that’s his
time to come over it’s just that’s his style and I love it right I love it and
style and I love it right I love it and
style and I love it right I love it and so the next time I move I’m hiring him
so the next time I move I’m hiring him
so the next time I move I’m hiring him again anybody who asked me for a real
again anybody who asked me for a real
again anybody who asked me for a real estate agent I’m giving him the business
estate agent I’m giving him the business
estate agent I’m giving him the business and you got a deal with Marc first he’s
and you got a deal with Marc first he’s
and you got a deal with Marc first he’s gonna give you amazing service and just
gonna give you amazing service and just
gonna give you amazing service and just by doing those little extra things by
by doing those little extra things by
by doing those little extra things by him showing me love I’m gonna chew that
him showing me love I’m gonna chew that
him showing me love I’m gonna chew that back to him that seems to do for your
back to him that seems to do for your
back to him that seems to do for your business there’s another woman named
business there’s another woman named
business there’s another woman named Marie
Marie
Marie I’m doing some some work with now she
I’m doing some some work with now she
I’m doing some some work with now she was the she’s the mother of someone who
was the she’s the mother of someone who
was the she’s the mother of someone who works for me at my business and she was
works for me at my business and she was
works for me at my business and she was selling Internet services like okay
selling Internet services like okay
selling Internet services like okay great like try to support the people in
great like try to support the people in
great like try to support the people in my community in my you know my my family
my community in my you know my my family
my community in my you know my my family of employees and I thought okay great
of employees and I thought okay great
of employees and I thought okay great we’ll use that service and the service
we’ll use that service and the service
we’ll use that service and the service didn’t end up really working out for us
didn’t end up really working out for us
didn’t end up really working out for us just for a variety of reasons didn’t
just for a variety of reasons didn’t
just for a variety of reasons didn’t quite provide the level that we needed
quite provide the level that we needed
quite provide the level that we needed but I loved her you know I met her and
but I loved her you know I met her and
but I loved her you know I met her and she’s got this just insane vibe amazing
she’s got this just insane vibe amazing
she’s got this just insane vibe amazing energy trying to contribute asking me
energy trying to contribute asking me
energy trying to contribute asking me about my business trying to figure out
about my business trying to figure out
about my business trying to figure out ways to help even though she’s not in my
ways to help even though she’s not in my
ways to help even though she’s not in my business you know she doesn’t know
business you know she doesn’t know
business you know she doesn’t know anything about my business she’s not the
anything about my business she’s not the
anything about my business she’s not the expert in my business but she just loves
expert in my business but she just loves
expert in my business but she just loves it right when I had my book come out as
it right when I had my book come out as
it right when I had my book come out as soon as I posted on Facebook to my
soon as I posted on Facebook to my
soon as I posted on Facebook to my friends I need people to review my book
friends I need people to review my book
friends I need people to review my book anybody wants to review my book I need
anybody wants to review my book I need
anybody wants to review my book I need feedback any 30 people she’s like one of
feedback any 30 people she’s like one of
feedback any 30 people she’s like one of the first ones in I want to read the
the first ones in I want to read the
the first ones in I want to read the book I want to give feedback and she
book I want to give feedback and she
book I want to give feedback and she devoured it left amazing feedback
devoured it left amazing feedback
devoured it left amazing feedback underlining highlights mistakes
underlining highlights mistakes
underlining highlights mistakes suggestions and just had this amazing
suggestions and just had this amazing
suggestions and just had this amazing caring giving vibe and so after the
caring giving vibe and so after the
caring giving vibe and so after the internet thing she switched businesses
internet thing she switched businesses
internet thing she switched businesses to another company selling a whole bunch
to another company selling a whole bunch
to another company selling a whole bunch of natural products I don’t remember the
of natural products I don’t remember the
of natural products I don’t remember the name I can’t pronounce names it’s crazy
name I can’t pronounce names it’s crazy
name I can’t pronounce names it’s crazy name and I’m now looking for ways to
name and I’m now looking for ways to
name and I’m now looking for ways to help her right so the deal we worked out
help her right so the deal we worked out
help her right so the deal we worked out as part of that business sells
as part of that business sells
as part of that business sells nutritional bars energy bars healthy
nutritional bars energy bars healthy
nutritional bars energy bars healthy energy bars it’s like great I want to
energy bars it’s like great I want to
energy bars it’s like great I want to help you I love you every month I want
help you I love you every month I want
help you I love you every month I want to order a hundred dollars worth of
to order a hundred dollars worth of
to order a hundred dollars worth of energy bars and will give them to my
energy bars and will give them to my
energy bars and will give them to my team at Toronto vein salsa do I need
team at Toronto vein salsa do I need
team at Toronto vein salsa do I need them not really what I have done it
them not really what I have done it
them not really what I have done it normally no I just love Maria she’s
normally no I just love Maria she’s
normally no I just love Maria she’s great like she did so much to help me
great like she did so much to help me
great like she did so much to help me from just a love energy great person to
from just a love energy great person to
from just a love energy great person to be around so much care that now I’m
be around so much care that now I’m
be around so much care that now I’m going out of my way to try to help her
going out of my way to try to help her
going out of my way to try to help her and find ways that I can help her in her
and find ways that I can help her in her
and find ways that I can help her in her business that’s what you want that’s
business that’s what you want that’s
business that’s what you want that’s what you need you got to show so much
what you need you got to show so much
what you need you got to show so much insane love towards your customers that
insane love towards your customers that
insane love towards your customers that they feel it you break through you’re
they feel it you break through you’re
they feel it you break through you’re the one company that breaks through that
the one company that breaks through that
the one company that breaks through that actually cares about that person and
actually cares about that person and
actually cares about that person and then it’ll come back to you they will
then it’ll come back to you they will
then it’ll come back to you they will buy from you they will look for reasons
buy from you they will look for reasons
buy from you they will look for reasons to want to buy from you they’ll look for
to want to buy from you they’ll look for
to want to buy from you they’ll look for reasons to want to refer people on to
reasons to want to refer people on to
reasons to want to refer people on to you because they felt that love that you
you because they felt that love that you
you because they felt that love that you showed them stop treating your business
showed them stop treating your business
showed them stop treating your business like it’s just an income
like it’s just an income
like it’s just an income machine it actually care about your
machine it actually care about your
machine it actually care about your customer and you do that you start to
customer and you do that you start to
customer and you do that you start to see a big growth so the question today
see a big growth so the question today
see a big growth so the question today today is I’m curious what is something
today is I’m curious what is something
today is I’m curious what is something that you’ve done to really show the love
that you’ve done to really show the love
that you’ve done to really show the love to a customer what’s the story you’re
to a customer what’s the story you’re
to a customer what’s the story you’re most proud of of what you did to help a
most proud of of what you did to help a
most proud of of what you did to help a customer out leaving the comments below
customer out leaving the comments below
customer out leaving the comments below really curious to find that I also want
really curious to find that I also want
really curious to find that I also want to give a quick shout out to William
to give a quick shout out to William
to give a quick shout out to William Intune from Project authenticity org
Intune from Project authenticity org
Intune from Project authenticity org thank you so much or pick up a copy of
thank you so much or pick up a copy of
thank you so much or pick up a copy of my book your one-word and posting that
my book your one-word and posting that
my book your one-word and posting that picture in that blog post of you going
picture in that blog post of you going
picture in that blog post of you going through the exercise I really appreciate
through the exercise I really appreciate
through the exercise I really appreciate it I hope you gained a lot from the book
it I hope you gained a lot from the book
it I hope you gained a lot from the book and are applying the lessons to your
and are applying the lessons to your
and are applying the lessons to your life in your business and I just want to
life in your business and I just want to
life in your business and I just want to thank you for your support so thank you
thank you for your support so thank you
thank you for your support so thank you guys again for watching I believe in you
guys again for watching I believe in you
guys again for watching I believe in you and I hope you continue to believe in
and I hope you continue to believe in
and I hope you continue to believe in yourself and whatever your one word is
yourself and whatever your one word is
yourself and whatever your one word is I’ll see you again tomorrow morning for
I’ll see you again tomorrow morning for
I’ll see you again tomorrow morning for another shot events best
do you care what people say what people
do you care what people say what people think no I mean I gave up a long long
think no I mean I gave up a long long
think no I mean I gave up a long long time worrying and concerning myself over
time worrying and concerning myself over
time worrying and concerning myself over that you know I care what people say
that you know I care what people say
that you know I care what people say about what I do professionally I care
about what I do professionally I care
about what I do professionally I care about what my customer says you know
about what my customer says you know
about what my customer says you know that that’s what I do care about because
that that’s what I do care about because
that that’s what I do care about because why do I do what I do I do what I do
why do I do what I do I do what I do
why do I do what I do I do what I do because I love women I want to empower
because I love women I want to empower
because I love women I want to empower women I want women to feel good I want
women I want women to feel good I want
women I want women to feel good I want them to feel beautiful and so I care
them to feel beautiful and so I care
them to feel beautiful and so I care about what what my customer thinks
about what what my customer thinks
about what what my customer thinks because I want to give her what she
because I want to give her what she
because I want to give her what she wants but generally speaking I don’t I
wants but generally speaking I don’t I
wants but generally speaking I don’t I don’t focus too much on anything
don’t focus too much on anything
don’t focus too much on anything negative brands are so important and
negative brands are so important and
negative brands are so important and that’s one thing at the company we’re
that’s one thing at the company we’re
that’s one thing at the company we’re making a big investment in of building
making a big investment in of building
making a big investment in of building our brands but building it based on
our brands but building it based on
our brands but building it based on substance starting with having great
substance starting with having great
substance starting with having great cars trucks and crossovers starting with
cars trucks and crossovers starting with
cars trucks and crossovers starting with having a good relationship when you
having a good relationship when you
having a good relationship when you interact with the company when you
interact with the company when you
interact with the company when you interact with our dealers because
interact with our dealers because
interact with our dealers because they’re there our face of the company
they’re there our face of the company
they’re there our face of the company and it’s it’s it’s every one of the
and it’s it’s it’s every one of the
and it’s it’s it’s every one of the things in our value of customer is every
things in our value of customer is every
things in our value of customer is every interaction matters and if you really
interaction matters and if you really
interaction matters and if you really put the customer at the center and you
put the customer at the center and you
put the customer at the center and you look at because what I find with most
look at because what I find with most
look at because what I find with most customers I mean we you know a car truck
customers I mean we you know a car truck
customers I mean we you know a car truck or crossover has about 3,000 parts that
or crossover has about 3,000 parts that
or crossover has about 3,000 parts that are integrated with millions and
are integrated with millions and
are integrated with millions and millions of lines of software and we
millions of lines of software and we
millions of lines of software and we have rigorous validation processes and
have rigorous validation processes and
have rigorous validation processes and and they’re improving as we really you
and they’re improving as we really you
and they’re improving as we really you know work to be industry leaders and
know work to be industry leaders and
know work to be industry leaders and having a systems approach to how we put
having a systems approach to how we put
having a systems approach to how we put cars in the road on the road but if
cars in the road on the road but if
cars in the road on the road but if something happens a customer a wants you
something happens a customer a wants you
something happens a customer a wants you to care once it wants you to listen
to care once it wants you to listen
to care once it wants you to listen wants you to care and would like you to
wants you to care and would like you to
wants you to care and would like you to fix it and it’s really that easy if you
fix it and it’s really that easy if you
fix it and it’s really that easy if you listen you care and you fix it they will
listen you care and you fix it they will
listen you care and you fix it they will be your you know your best advocate one
be your you know your best advocate one
be your you know your best advocate one of the stories I tell is in the early
of the stories I tell is in the early
of the stories I tell is in the early days of the ignition switch one of the
days of the ignition switch one of the
days of the ignition switch one of the things we said we had done extensive
things we said we had done extensive
things we said we had done extensive testing we knew the vehicles were safe
testing we knew the vehicles were safe
testing we knew the vehicles were safe to drive if you just use the key or a
to drive if you just use the key or a
to drive if you just use the key or a key with just a ring but we said to him
key with just a ring but we said to him
key with just a ring but we said to him to customers if you are uncomfortable we
to customers if you are uncomfortable we
to customers if you are uncomfortable we will give you a loaner and so in the
will give you a loaner and so in the
will give you a loaner and so in the early days you know getting that
early days you know getting that
early days you know getting that situated we’re communicating to all of
situated we’re communicating to all of
situated we’re communicating to all of our dealers making sure they knew and
our dealers making sure they knew and
our dealers making sure they knew and getting the loaners I had a customer who
getting the loaners I had a customer who
getting the loaners I had a customer who was very upset said you know you you
was very upset said you know you you
was very upset said you know you you said I could I could get a loaner I went
said I could I could get a loaner I went
said I could I could get a loaner I went to my
to my
to my dealer they said they don’t have one you
dealer they said they don’t have one you
dealer they said they don’t have one you know and and so he sent me a note saying
know and and so he sent me a note saying
know and and so he sent me a note saying you know I it was and it was kind of
you know I it was and it was kind of
you know I it was and it was kind of personal it’s like and I hate you and
personal it’s like and I hate you and
personal it’s like and I hate you and I’m never gonna buy a General Motors
I’m never gonna buy a General Motors
I’m never gonna buy a General Motors product again it wasn’t exactly that but
product again it wasn’t exactly that but
product again it wasn’t exactly that but that was the tone and and so I said it
that was the tone and and so I said it
that was the tone and and so I said it was of course it was on a Friday
was of course it was on a Friday
was of course it was on a Friday afternoon and I went okay and so I
afternoon and I went okay and so I
afternoon and I went okay and so I called my head of customer service week
called my head of customer service week
called my head of customer service week you know and I sent the note I sent a
you know and I sent the note I sent a
you know and I sent the note I sent a note back to him because they other than
note back to him because they other than
note back to him because they other than email I didn’t know how to get ahold of
email I didn’t know how to get ahold of
email I didn’t know how to get ahold of my said could I could I call you would
my said could I could I call you would
my said could I could I call you would you would you be willing to share your
you would you be willing to share your
you would you be willing to share your phone number and could I give you a call
phone number and could I give you a call
phone number and could I give you a call so minute or two later I get the phone
so minute or two later I get the phone
so minute or two later I get the phone number I pick up the phone I call him I
number I pick up the phone I call him I
number I pick up the phone I call him I listen and I said you know what you know
listen and I said you know what you know
listen and I said you know what you know this is it’s early days and getting
this is it’s early days and getting
this is it’s early days and getting loaners I’m sure there was a
loaners I’m sure there was a
loaners I’m sure there was a misunderstanding would you give me a
misunderstanding would you give me a
misunderstanding would you give me a chance to work on this and I immediately
chance to work on this and I immediately
chance to work on this and I immediately called Alicia Bullard Davis our head of
called Alicia Bullard Davis our head of
called Alicia Bullard Davis our head of customer care at that time and by the
customer care at that time and by the
customer care at that time and by the next morning we had a car for him and
next morning we had a car for him and
next morning we had a car for him and the next week I got this note I can’t
the next week I got this note I can’t
the next week I got this note I can’t believe you cared I can’t believe he
believe you cared I can’t believe he
believe you cared I can’t believe he talked to me and I can’t believe the
talked to me and I can’t believe the
talked to me and I can’t believe the next day I had a I had a loaner and so
next day I had a I had a loaner and so
next day I had a I had a loaner and so and you know said this is you know this
and you know said this is you know this
and you know said this is you know this is a company I wanted to be want to be
is a company I wanted to be want to be
is a company I wanted to be want to be associated with and so again it’s every
associated with and so again it’s every
associated with and so again it’s every interaction does matter and I think
interaction does matter and I think
interaction does matter and I think doing the right things you know putting
doing the right things you know putting
doing the right things you know putting technological technologically leading
technological technologically leading
technological technologically leading vehicles and services and providing that
vehicles and services and providing that
vehicles and services and providing that value to customers but then if something
value to customers but then if something
value to customers but then if something happens dealing with it and standing up
happens dealing with it and standing up
happens dealing with it and standing up I think that’s the only way right now
I think that’s the only way right now
I think that’s the only way right now would be the perfect time to share a
would be the perfect time to share a
would be the perfect time to share a customer service story with you true
customer service story with you true
customer service story with you true story a couple years ago I got a call
story a couple years ago I got a call
story a couple years ago I got a call from a young lady and it’s all excited
from a young lady and it’s all excited
from a young lady and it’s all excited she tells me she’s looking for a
she tells me she’s looking for a
she tells me she’s looking for a property and then she says the word
property and then she says the word
property and then she says the word lease our favorite words as Realtors I’m
lease our favorite words as Realtors I’m
lease our favorite words as Realtors I’m looking for a lease uh you know unless
looking for a lease uh you know unless
looking for a lease uh you know unless it’s an eighty five thousand dollar a
it’s an eighty five thousand dollar a
it’s an eighty five thousand dollar a month lease oh well but I was in a good
month lease oh well but I was in a good
month lease oh well but I was in a good mood so I took that call and I said sure
mood so I took that call and I said sure
mood so I took that call and I said sure I’ll help you find a lease and turns out
I’ll help you find a lease and turns out
I’ll help you find a lease and turns out it was a five thousand dollar month
it was a five thousand dollar month
it was a five thousand dollar month lease and I took her around
lease and I took her around
lease and I took her around for six months the term was only a year
for six months the term was only a year
for six months the term was only a year anyways I like to finish what I start so
anyways I like to finish what I start so
anyways I like to finish what I start so I went through with it found her an
I went through with it found her an
I went through with it found her an amazing place she couldn’t be happier in
amazing place she couldn’t be happier in
amazing place she couldn’t be happier in fact she was so happy that she called
fact she was so happy that she called
fact she was so happy that she called her father that night and she said dad I
her father that night and she said dad I
her father that night and she said dad I got the greatest place my realtor is
got the greatest place my realtor is
got the greatest place my realtor is amazing he doesn’t care about money at
amazing he doesn’t care about money at
amazing he doesn’t care about money at all and it happened to be that her
all and it happened to be that her
all and it happened to be that her father was sitting next to the CEO of
father was sitting next to the CEO of
father was sitting next to the CEO of his company and he heard the story and
his company and he heard the story and
his company and he heard the story and that CEO said actually I’m thinking
that CEO said actually I’m thinking
that CEO said actually I’m thinking selling my penthouse maybe I should use
selling my penthouse maybe I should use
selling my penthouse maybe I should use that guy sure enough I went in I met the
that guy sure enough I went in I met the
that guy sure enough I went in I met the CEO and I got the listing of his four
CEO and I got the listing of his four
CEO and I got the listing of his four million dollar penthouse while I was
million dollar penthouse while I was
million dollar penthouse while I was sitting that open house on that four
sitting that open house on that four
sitting that open house on that four million dollar penthouse cuz that’s my
million dollar penthouse cuz that’s my
million dollar penthouse cuz that’s my favorite thing to do a celebrity walked
favorite thing to do a celebrity walked
favorite thing to do a celebrity walked in and that celebrity walked around and
in and that celebrity walked around and
in and that celebrity walked around and he checked out that incredible penthouse
he checked out that incredible penthouse
he checked out that incredible penthouse and he looked me it looked at me and he
and he looked me it looked at me and he
and he looked me it looked at me and he said yeah this is cool do you have
said yeah this is cool do you have
said yeah this is cool do you have anything cooler I said sure
anything cooler I said sure
anything cooler I said sure so I went back to the office and I put
so I went back to the office and I put
so I went back to the office and I put together the list of the coolest
together the list of the coolest
together the list of the coolest penthouses you could find and I showed
penthouses you could find and I showed
penthouses you could find and I showed that celebrity around and that celebrity
that celebrity around and that celebrity
that celebrity around and that celebrity ended up buying an 11 million dollar
ended up buying an 11 million dollar
ended up buying an 11 million dollar penthouse which broke the record for
penthouse which broke the record for
penthouse which broke the record for Santa Monica so from that lease that
Santa Monica so from that lease that
Santa Monica so from that lease that $5,000 a month lease which led to that
$5,000 a month lease which led to that
$5,000 a month lease which led to that four million dollar penthouse sale which
four million dollar penthouse sale which
four million dollar penthouse sale which led to that 11 million dollar penthouse
led to that 11 million dollar penthouse
led to that 11 million dollar penthouse sale and it is the gift that keeps on
sale and it is the gift that keeps on
sale and it is the gift that keeps on giving
giving
giving on and on and on that is why customer
on and on and on that is why customer
on and on and on that is why customer service is so important to everybody’s
service is so important to everybody’s
service is so important to everybody’s business raise your standard Apple cool
business raise your standard Apple cool
business raise your standard Apple cool it’s core value is that we believe that
it’s core value is that we believe that
it’s core value is that we believe that people with passion can change the way
people with passion can change the way
people with passion can change the way people not one drop of myself work
people not one drop of myself work
people not one drop of myself work depends on your acceptance of me
depends on your acceptance of me
depends on your acceptance of me I don’t ever give up I’d have to be dead
I don’t ever give up I’d have to be dead
I don’t ever give up I’d have to be dead or absolutely incapacitated hey believe
or absolutely incapacitated hey believe
or absolutely incapacitated hey believe nation if you want to see my all-time
nation if you want to see my all-time
nation if you want to see my all-time favorite top ten roses success I have a
favorite top ten roses success I have a
favorite top ten roses success I have a very special secret video for you these
very special secret video for you these
very special secret video for you these are the individual clips that I have
are the individual clips that I have
are the individual clips that I have personally learned the most from and
personally learned the most from and
personally learned the most from and applied to my life and my business check
applied to my life and my business check
applied to my life and my business check the link in description for details
”
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