two days ago and I was okay we are live with another Google Plus hangout and I’m
with another Google Plus hangout and I’m
with another Google Plus hangout and I’m excited to have Ricardo salts Gokul with
excited to have Ricardo salts Gokul with
excited to have Ricardo salts Gokul with me he is uh writing a book and it’s on
me he is uh writing a book and it’s on
me he is uh writing a book and it’s on the customer experience and he wanted my
the customer experience and he wanted my
the customer experience and he wanted my story my advice to to include in the
story my advice to to include in the
story my advice to to include in the book and I said instead of me writing
book and I said instead of me writing
book and I said instead of me writing this out let’s have a interview so that
this out let’s have a interview so that
this out let’s have a interview so that other people could benefit from the
other people could benefit from the
other people could benefit from the experience as well so Ricardo welcome
experience as well so Ricardo welcome
experience as well so Ricardo welcome and dig in let me know what questions
and dig in let me know what questions
and dig in let me know what questions you have no thanks a lot even is a
you have no thanks a lot even is a
you have no thanks a lot even is a pleasure to be here with you and thanks
pleasure to be here with you and thanks
pleasure to be here with you and thanks for taking the time to to be with me
for taking the time to to be with me
for taking the time to to be with me here well I would be direct okie because
here well I would be direct okie because
here well I would be direct okie because we don’t have too much time and I want
we don’t have too much time and I want
we don’t have too much time and I want to use your time as better as we can for
to use your time as better as we can for
to use your time as better as we can for my first question for you you have to
my first question for you you have to
my first question for you you have to date 230,000 followers in the in the
date 230,000 followers in the in the
date 230,000 followers in the in the Twitter something like that as I ma’am
Twitter something like that as I ma’am
Twitter something like that as I ma’am if i’m not wrong good correct me but why
if i’m not wrong good correct me but why
if i’m not wrong good correct me but why you taught that this prosim it approach
you taught that this prosim it approach
you taught that this prosim it approach that you have today with the people that
that you have today with the people that
that you have today with the people that you are so clear and honest with the
you are so clear and honest with the
you are so clear and honest with the people while you do why you thought that
people while you do why you thought that
people while you do why you thought that this would work for you and why is
this would work for you and why is
this would work for you and why is working so well what do you think about
working so well what do you think about
working so well what do you think about that uh well I appreciate that you say
that uh well I appreciate that you say
that uh well I appreciate that you say that because I it’s something that I
that because I it’s something that I
that because I it’s something that I struggle with and and as as I’ve grown
struggle with and and as as I’ve grown
struggle with and and as as I’ve grown yeah I never I never intended to be a
yeah I never I never intended to be a
yeah I never I never intended to be a huge youtuber or Twitter person it
huge youtuber or Twitter person it
huge youtuber or Twitter person it wasn’t my goal um it started as people
wasn’t my goal um it started as people
wasn’t my goal um it started as people would ask me questions you know people
would ask me questions you know people
would ask me questions you know people would ask me questions about business I
would ask me questions about business I
would ask me questions about business I need help with my startup and I would
need help with my startup and I would
need help with my startup and I would write them emails and I would write
write them emails and I would write
write them emails and I would write pages and pages and pages and just it
pages and pages and pages and just it
pages and pages and pages and just it took so much time and I was getting so
took so much time and I was getting so
took so much time and I was getting so many emails I said you know I’m going to
many emails I said you know I’m going to
many emails I said you know I’m going to do this in video or going to answer them
do this in video or going to answer them
do this in video or going to answer them quickly now on Twitter I so that they
quickly now on Twitter I so that they
quickly now on Twitter I so that they could learn but other people could learn
could learn but other people could learn
could learn but other people could learn as well and I’m at the point now with my
as well and I’m at the point now with my
as well and I’m at the point now with my audience with YouTube and Twitter and
audience with YouTube and Twitter and
audience with YouTube and Twitter and Facebook where I’m getting so many
Facebook where I’m getting so many
Facebook where I’m getting so many comments every day that that it’s very
comments every day that that it’s very
comments every day that that it’s very time consuming any comment that you get
time consuming any comment that you get
time consuming any comment that you get on a social network for me is me like if
on a social network for me is me like if
on a social network for me is me like if there’s a if there’s a Twitter comment
there’s a if there’s a Twitter comment
there’s a if there’s a Twitter comment that goes out it’s me I wrote that
that goes out it’s me I wrote that
that goes out it’s me I wrote that if it’s coming from my end I wrote that
if it’s coming from my end I wrote that
if it’s coming from my end I wrote that it’s not my assistant I have a team I’m
it’s not my assistant I have a team I’m
it’s not my assistant I have a team I’m 15 people on my team but I’m the guy
15 people on my team but I’m the guy
15 people on my team but I’m the guy actually writing that and I feel uh I
actually writing that and I feel uh I
actually writing that and I feel uh I feel if I give that up then it’s not
feel if I give that up then it’s not
feel if I give that up then it’s not genuine anymore it’s not authentic you
genuine anymore it’s not authentic you
genuine anymore it’s not authentic you know and and it’s honestly the best part
know and and it’s honestly the best part
know and and it’s honestly the best part of my day like you know what to respond
of my day like you know what to respond
of my day like you know what to respond to people being able to talk to people
to people being able to talk to people
to people being able to talk to people like you you know her followers I love
like you you know her followers I love
like you you know her followers I love it like that’s what gives me energy
it like that’s what gives me energy
it like that’s what gives me energy that’s what keeps me going um and so it
that’s what keeps me going um and so it
that’s what keeps me going um and so it was never really a design strategy I
was never really a design strategy I
was never really a design strategy I guess it wasn’t I didn’t start doing it
guess it wasn’t I didn’t start doing it
guess it wasn’t I didn’t start doing it because i read it you know on some
because i read it you know on some
because i read it you know on some website that here’s how you have success
website that here’s how you have success
website that here’s how you have success with YouTube or Twitter um it just felt
with YouTube or Twitter um it just felt
with YouTube or Twitter um it just felt like the right thing to do you know how
like the right thing to do you know how
like the right thing to do you know how people were writing to me and I just
people were writing to me and I just
people were writing to me and I just wanted to personally respond and why
wanted to personally respond and why
wanted to personally respond and why what you think that you are a kind of
what you think that you are a kind of
what you think that you are a kind of you have like a magnet to the people
you have like a magnet to the people
you have like a magnet to the people because the people come to you to ask
because the people come to you to ask
because the people come to you to ask questions like I found I told you how I
questions like I found I told you how I
questions like I found I told you how I find your funding the Internet in the
find your funding the Internet in the
find your funding the Internet in the time that I was really having a struggle
time that I was really having a struggle
time that I was really having a struggle of myself what I going to do and what
of myself what I going to do and what
of myself what I going to do and what you feel is your key fank that is
you feel is your key fank that is
you feel is your key fank that is attracting the people I’m sorry about
attracting the people I’m sorry about
attracting the people I’m sorry about the questions I know that I’m asking
the questions I know that I’m asking
the questions I know that I’m asking questions that most prob you never
questions that most prob you never
questions that most prob you never answer them I like it I like the
answer them I like it I like the
answer them I like it I like the challenge I like it better than the
challenge I like it better than the
challenge I like it better than the questions that I answer the same time
questions that I answer the same time
questions that I answer the same time every day um why do people come to me i
every day um why do people come to me i
every day um why do people come to me i think i think a certain demographic come
think i think a certain demographic come
think i think a certain demographic come to me because they see that I’ve done
to me because they see that I’ve done
to me because they see that I’ve done some of the things that they want to do
some of the things that they want to do
some of the things that they want to do so I’ve had success in a business I
so I’ve had success in a business I
so I’ve had success in a business I built it I’ve I struggled and I talk
built it I’ve I struggled and I talk
built it I’ve I struggled and I talk about my struggle I don’t pretend like
about my struggle I don’t pretend like
about my struggle I don’t pretend like it was easy and I’m the greatest guy
it was easy and I’m the greatest guy
it was easy and I’m the greatest guy ever and I’m a genius I struggle but I
ever and I’m a genius I struggle but I
ever and I’m a genius I struggle but I like that’s what I like I almost quit
like that’s what I like I almost quit
like that’s what I like I almost quit you know I told my partner I quit I went
you know I told my partner I quit I went
you know I told my partner I quit I went through what a lot of people are going
through what a lot of people are going
through what a lot of people are going through now with their businesses um and
through now with their businesses um and
through now with their businesses um and and I pulled through when i sold my
and I pulled through when i sold my
and I pulled through when i sold my business for seven figures and i
business for seven figures and i
business for seven figures and i invested in other companies and so I’ve
invested in other companies and so I’ve
invested in other companies and so I’ve had I guess some degree of success that
had I guess some degree of success that
had I guess some degree of success that people want to emulate and they feel
people want to emulate and they feel
people want to emulate and they feel like I guess I’m being honest now I try
like I guess I’m being honest now I try
like I guess I’m being honest now I try to be honest I try to share what my
to be honest I try to share what my
to be honest I try to share what my honest you’re asking me questions I’m
honest you’re asking me questions I’m
honest you’re asking me questions I’m not trying to think of how this is going
not trying to think of how this is going
not trying to think of how this is going to look to my audience of your honor
to look to my audience of your honor
to look to my audience of your honor like that that’s you as a and you can
like that that’s you as a and you can
like that that’s you as a and you can see it’s funny because you’ve seen your
see it’s funny because you’ve seen your
see it’s funny because you’ve seen your Vitas that you are you there is no no
Vitas that you are you there is no no
Vitas that you are you there is no no like people trying to be nice
like people trying to be nice
like people trying to be nice you you answer how you are I love that
you you answer how you are I love that
you you answer how you are I love that really this is a that’s what I’m looking
really this is a that’s what I’m looking
really this is a that’s what I’m looking for on you that’s reason we are talking
for on you that’s reason we are talking
for on you that’s reason we are talking yeah so like so I mean you answer the
yeah so like so I mean you answer the
yeah so like so I mean you answer the question itself why why are people
question itself why why are people
question itself why why are people attracted to what I’m doing I think I i
attracted to what I’m doing I think I i
attracted to what I’m doing I think I i try to be authentic to who i am and some
try to be authentic to who i am and some
try to be authentic to who i am and some people love that and some people will
people love that and some people will
people love that and some people will hate that some people will see believe
hate that some people will see believe
hate that some people will see believe and they’ll think I that’s stupid you
and they’ll think I that’s stupid you
and they’ll think I that’s stupid you know you don’t need to have passion
know you don’t need to have passion
know you don’t need to have passion around a business you just got to try to
around a business you just got to try to
around a business you just got to try to go make money and I’m sure a lot of
go make money and I’m sure a lot of
go make money and I’m sure a lot of people disagree with my views on things
people disagree with my views on things
people disagree with my views on things and that’s cool and they’re fine like
and that’s cool and they’re fine like
and that’s cool and they’re fine like I’m not out there to try to fight them
I’m not out there to try to fight them
I’m not out there to try to fight them um I just try to honestly help people
um I just try to honestly help people
um I just try to honestly help people who are having problems with with their
who are having problems with with their
who are having problems with with their company and give the best advice that I
company and give the best advice that I
company and give the best advice that I came from my experience that’s it your
came from my experience that’s it your
came from my experience that’s it your idol is Steve Jobs bitch is what you say
idol is Steve Jobs bitch is what you say
idol is Steve Jobs bitch is what you say always and he’s not my idol because his
always and he’s not my idol because his
always and he’s not my idol because his personality so if I would take him or
personality so if I would take him or
personality so if I would take him or you I will take you because I like your
you I will take you because I like your
you I will take you because I like your personality you know he was answered say
personality you know he was answered say
personality you know he was answered say that people’s forgiving someone is
that people’s forgiving someone is
that people’s forgiving someone is looking at that but he was a kind of bad
looking at that but he was a kind of bad
looking at that but he was a kind of bad guy for some people very mean guy yet
guy for some people very mean guy yet
guy for some people very mean guy yet you don’t have that and I like this my
you don’t have that and I like this my
you don’t have that and I like this my idol is actually AP Giannini so if
idol is actually AP Giannini so if
idol is actually AP Giannini so if you’re putting me down as who my
you’re putting me down as who my
you’re putting me down as who my favorite entrepreneur is it’s AP
favorite entrepreneur is it’s AP
favorite entrepreneur is it’s AP Giannini who’s the founder of the bank
Giannini who’s the founder of the bank
Giannini who’s the founder of the bank of america and you may think like a
of america and you may think like a
of america and you may think like a banker is not somebody who you want to
banker is not somebody who you want to
banker is not somebody who you want to look up to but look into his story cuz
look up to but look into his story cuz
look up to but look into his story cuz he did some amazing things he believed
he did some amazing things he believed
he did some amazing things he believed in people he’s he was believed he was
in people he’s he was believed he was
in people he’s he was believed he was the first guy who bet a key bet on Walt
the first guy who bet a key bet on Walt
the first guy who bet a key bet on Walt Disney when nobody would bet on Walt
Disney when nobody would bet on Walt
Disney when nobody would bet on Walt Disney you know I want to make a
Disney you know I want to make a
Disney you know I want to make a full-length cartoon and I want to build
full-length cartoon and I want to build
full-length cartoon and I want to build Disneyland like crazy ideas bet on the
Disneyland like crazy ideas bet on the
Disneyland like crazy ideas bet on the Golden Gate Bridge he would when people
Golden Gate Bridge he would when people
Golden Gate Bridge he would when people were out of money and hard on their luck
were out of money and hard on their luck
were out of money and hard on their luck he would loan money to people based on a
he would loan money to people based on a
he would loan money to people based on a handshake and a look in there i wish i
handshake and a look in there i wish i
handshake and a look in there i wish i could a banker old I’m zelda thought I
could a banker old I’m zelda thought I
could a banker old I’m zelda thought I trust you yeah you’re gonna pay me back
trust you yeah you’re gonna pay me back
trust you yeah you’re gonna pay me back the money can you imagine a banker doing
the money can you imagine a banker doing
the money can you imagine a banker doing it now so um yeah so that’s I mean he’s
it now so um yeah so that’s I mean he’s
it now so um yeah so that’s I mean he’s my number one entrepreneur but I do
my number one entrepreneur but I do
my number one entrepreneur but I do admire Steve Jobs a lot and I think and
admire Steve Jobs a lot and I think and
admire Steve Jobs a lot and I think and it’s
it’s
it’s Steve Jobs is very polarizing person
Steve Jobs is very polarizing person
Steve Jobs is very polarizing person some people love them some people hate
some people love them some people hate
some people love them some people hate them I think what you can do is take
them I think what you can do is take
them I think what you can do is take elements that you like from those people
elements that you like from those people
elements that you like from those people and apply them to your life that’s what
and apply them to your life that’s what
and apply them to your life that’s what I’m doing to you that’s that’s the way
I’m doing to you that’s that’s the way
I’m doing to you that’s that’s the way because otherwise you never give the guy
because otherwise you never give the guy
because otherwise you never give the guy and he is very important because he he
and he is very important because he he
and he is very important because he he broke the experience that that’s a
broke the experience that that’s a
broke the experience that that’s a incepted with the iphone and ipod etc he
incepted with the iphone and ipod etc he
incepted with the iphone and ipod etc he started the mindset of experience and
started the mindset of experience and
started the mindset of experience and that’s the important part what we broke
that’s the important part what we broke
that’s the important part what we broke for us my second question for you like
for us my second question for you like
for us my second question for you like you have evolved during the last I think
you have evolved during the last I think
you have evolved during the last I think year and a half you are evolving all the
year and a half you are evolving all the
year and a half you are evolving all the time but in your customer experience if
time but in your customer experience if
time but in your customer experience if you and today in the past I remember as
you and today in the past I remember as
you and today in the past I remember as I mentioned to you in private I went
I mentioned to you in private I went
I mentioned to you in private I went your side and was kind of well was
your side and was kind of well was
your side and was kind of well was difficult to find something and today is
difficult to find something and today is
difficult to find something and today is so easy because you organized it that in
so easy because you organized it that in
so easy because you organized it that in a nice way so I understand that you are
a nice way so I understand that you are
a nice way so I understand that you are kind of evolving also in your mindset of
kind of evolving also in your mindset of
kind of evolving also in your mindset of customer experience what what leads you
customer experience what what leads you
customer experience what what leads you to that and how how do you realize it
to that and how how do you realize it
to that and how how do you realize it that something was to complicate it and
that something was to complicate it and
that something was to complicate it and you made that easy right now um great
you made that easy right now um great
you made that easy right now um great you know you make me think here ah sorry
you know you make me think here ah sorry
you know you make me think here ah sorry sorry I apologize making people think
sorry I apologize making people think
sorry I apologize making people think it’s good it’s a good quality um I had a
it’s good it’s a good quality um I had a
it’s good it’s a good quality um I had a big change in my business sinks actually
big change in my business sinks actually
big change in my business sinks actually talking with steve jobs after I watched
talking with steve jobs after I watched
talking with steve jobs after I watched the jobs movie I don’t know if you’ve
the jobs movie I don’t know if you’ve
the jobs movie I don’t know if you’ve seen the jobs food with Ashton Kutcher
seen the jobs food with Ashton Kutcher
seen the jobs food with Ashton Kutcher and it’s a decently um and and I came
and it’s a decently um and and I came
and it’s a decently um and and I came out of that you know I guess before that
out of that you know I guess before that
out of that you know I guess before that I watched a whole string of bad movies
I watched a whole string of bad movies
I watched a whole string of bad movies or movies it didn’t move me and there
or movies it didn’t move me and there
or movies it didn’t move me and there are a number of movies that I find that
are a number of movies that I find that
are a number of movies that I find that you know when you watch a movie or a
you know when you watch a movie or a
you know when you watch a movie or a video or you hear somebody speak you get
video or you hear somebody speak you get
video or you hear somebody speak you get you get that feeling of excitement that
you get that feeling of excitement that
you get that feeling of excitement that energy that gives you the confidence to
energy that gives you the confidence to
energy that gives you the confidence to break out of your comfort zone and
break out of your comfort zone and
break out of your comfort zone and believe in your bold idea and want to go
believe in your bold idea and want to go
believe in your bold idea and want to go do it you know even when everything and
do it you know even when everything and
do it you know even when everything and everybody else around is telling you not
everybody else around is telling you not
everybody else around is telling you not to uh we don’t constantly live like that
to uh we don’t constantly live like that
to uh we don’t constantly live like that for most people and and when we get
for most people and and when we get
for most people and and when we get injected with those things
injected with those things
injected with those things it uh it gives us encouragement to go
it uh it gives us encouragement to go
it uh it gives us encouragement to go and follow our dreams and so you know I
and follow our dreams and so you know I
and follow our dreams and so you know I got a little boost watching the jobs
got a little boost watching the jobs
got a little boost watching the jobs movie and it made me realize that after
movie and it made me realize that after
movie and it made me realize that after watching those other movies that they
watching those other movies that they
watching those other movies that they weren’t inspiring me and I I took a look
weren’t inspiring me and I I took a look
weren’t inspiring me and I I took a look on my website i found that it wasn’t it
on my website i found that it wasn’t it
on my website i found that it wasn’t it wasn’t as inspiring as it could be and
wasn’t as inspiring as it could be and
wasn’t as inspiring as it could be and and that feeling that is kind of
and that feeling that is kind of
and that feeling that is kind of uplifting believe is getting people to
uplifting believe is getting people to
uplifting believe is getting people to want to take action is now something
want to take action is now something
want to take action is now something that I wanted to lead with and so I
that I wanted to lead with and so I
that I wanted to lead with and so I wanted people to get the feeling first
wanted people to get the feeling first
wanted people to get the feeling first before they engage with whatever article
before they engage with whatever article
before they engage with whatever article product whatever it was that was listed
product whatever it was that was listed
product whatever it was that was listed on the website and so I really think
on the website and so I really think
on the website and so I really think that this appearance now is much easier
that this appearance now is much easier
that this appearance now is much easier much and when you get there you see
much and when you get there you see
much and when you get there you see right way if your video there is really
right way if your video there is really
right way if your video there is really nice I think you did you use it somehow
nice I think you did you use it somehow
nice I think you did you use it somehow a user experience experts or you did if
a user experience experts or you did if
a user experience experts or you did if your team and that’s all uh you know
your team and that’s all uh you know
your team and that’s all uh you know that’s probably a blind spot for me I
that’s probably a blind spot for me I
that’s probably a blind spot for me I could probably do that better there were
could probably do that better there were
could probably do that better there were the website is a reflection of me and my
the website is a reflection of me and my
the website is a reflection of me and my current state of mind very often so you
current state of mind very often so you
current state of mind very often so you know I wanted to so after that movie you
know I wanted to so after that movie you
know I wanted to so after that movie you know I came out and say i want i want
know I came out and say i want i want
know I came out and say i want i want the top to be a better experience for
the top to be a better experience for
the top to be a better experience for the customers for our audience and and
the customers for our audience and and
the customers for our audience and and it evolved that it wasn’t what you see
it evolved that it wasn’t what you see
it evolved that it wasn’t what you see now it started off as just pictures it
now it started off as just pictures it
now it started off as just pictures it might be a picture of Steve Jobs or
might be a picture of Steve Jobs or
might be a picture of Steve Jobs or jay-z or Bill Gates or you know Donald
jay-z or Bill Gates or you know Donald
jay-z or Bill Gates or you know Donald Trump some entrepreneur with a quote
Trump some entrepreneur with a quote
Trump some entrepreneur with a quote that was inspiring and then we changed
that was inspiring and then we changed
that was inspiring and then we changed it to have some audio it was a speech
it to have some audio it was a speech
it to have some audio it was a speech that somebody was giving and now it’s
that somebody was giving and now it’s
that somebody was giving and now it’s evolved to be videos and and I pick
evolved to be videos and and I pick
evolved to be videos and and I pick those videos at the top I picked them
those videos at the top I picked them
those videos at the top I picked them all those are all videos that inspire me
all those are all videos that inspire me
all those are all videos that inspire me so it’s selfish but you know I want to
so it’s selfish but you know I want to
so it’s selfish but you know I want to go to my own website and be inspired and
go to my own website and be inspired and
go to my own website and be inspired and so I thought that’s a nice nice way to
so I thought that’s a nice nice way to
so I thought that’s a nice nice way to do to do the things I really like that i
do to do the things I really like that i
do to do the things I really like that i like it also very much your video in
like it also very much your video in
like it also very much your video in malaysia that was great if it was in the
malaysia that was great if it was in the
malaysia that was great if it was in the morning until late evening yeah so for
morning until late evening yeah so for
morning until late evening yeah so for people you know me may not have seen
people you know me may not have seen
people you know me may not have seen that I went to Malaysia and
that I went to Malaysia and
that I went to Malaysia and was I had breakfast with a woman who was
was I had breakfast with a woman who was
was I had breakfast with a woman who was a victim of bullying and and she came up
a victim of bullying and and she came up
a victim of bullying and and she came up and told her story and and she she was
and told her story and and she she was
and told her story and and she she was it wasn’t great like she wasn’t a good
it wasn’t great like she wasn’t a good
it wasn’t great like she wasn’t a good public speaker she didn’t get you didn’t
public speaker she didn’t get you didn’t
public speaker she didn’t get you didn’t do a good job telling her story so she
do a good job telling her story so she
do a good job telling her story so she was on just before me and I used the
was on just before me and I used the
was on just before me and I used the first part of my presentation to forget
first part of my presentation to forget
first part of my presentation to forget about my presentation and talk about her
about my presentation and talk about her
about my presentation and talk about her and what she had been through when and
and what she had been through when and
and what she had been through when and then I had everybody come up and take a
then I had everybody come up and take a
then I had everybody come up and take a picture with her and I gave everybody a
picture with her and I gave everybody a
picture with her and I gave everybody a prize who would take a picture with her
prize who would take a picture with her
prize who would take a picture with her with peace and hashtag and put it on
with peace and hashtag and put it on
with peace and hashtag and put it on Twitter and um really gave her
Twitter and um really gave her
Twitter and um really gave her confidence and changed her life and very
confidence and changed her life and very
confidence and changed her life and very moving like she was crying half the
moving like she was crying half the
moving like she was crying half the audience was crying and just a really
audience was crying and just a really
audience was crying and just a really moving maybe one of my favorite
moving maybe one of my favorite
moving maybe one of my favorite presentations that I’ve given and it
presentations that I’ve given and it
presentations that I’ve given and it wasn’t about me it was about helping
wasn’t about me it was about helping
wasn’t about me it was about helping this woman as well this was really cool
this woman as well this was really cool
this woman as well this was really cool really oh I love your actions you you
really oh I love your actions you you
really oh I love your actions you you you are a special you’re not like
you are a special you’re not like
you are a special you’re not like everyone in the web and those three key
everyone in the web and those three key
everyone in the web and those three key guys I really like this I wish it was
guys I really like this I wish it was
guys I really like this I wish it was actually recorded like I wish I they
actually recorded like I wish I they
actually recorded like I wish I they were supposed to record that session but
were supposed to record that session but
were supposed to record that session but they didn’t so there’s no video of it so
they didn’t so there’s no video of it so
they didn’t so there’s no video of it so I just went back there as partners up
I just went back there as partners up
I just went back there as partners up there’s a part of your speech there only
there’s a part of your speech there only
there’s a part of your speech there only yeah what I went to my I spoke three
yeah what I went to my I spoke three
yeah what I went to my I spoke three times in Malaysia and so three of the
times in Malaysia and so three of the
times in Malaysia and so three of the other two were but the one with the
other two were but the one with the
other two were but the one with the woman the bullying one wasn’t so I just
woman the bullying one wasn’t so I just
woman the bullying one wasn’t so I just went back to my hotel room and I
went back to my hotel room and I
went back to my hotel room and I recorded something quick and I cry a
recorded something quick and I cry a
recorded something quick and I cry a little bit on the camera and so it was
little bit on the camera and so it was
little bit on the camera and so it was yeah who is moving how is it that was a
yeah who is moving how is it that was a
yeah who is moving how is it that was a special that’s a special day yeah like
special that’s a special day yeah like
special that’s a special day yeah like of the video let me ask you another
of the video let me ask you another
of the video let me ask you another question how are you measuring for
question how are you measuring for
question how are you measuring for example companies like I’m working
example companies like I’m working
example companies like I’m working samsung brand and dogs very large
samsung brand and dogs very large
samsung brand and dogs very large companies so they managed a the customer
companies so they managed a the customer
companies so they managed a the customer experience in different ways because
experience in different ways because
experience in different ways because like you are not samsung gasps you are
like you are not samsung gasps you are
like you are not samsung gasps you are even so for sure you measure it another
even so for sure you measure it another
even so for sure you measure it another way how you are measuring your success
way how you are measuring your success
way how you are measuring your success how are you measuring online first in
how are you measuring online first in
how are you measuring online first in using a using a business intelligence
using a using a business intelligence
using a using a business intelligence analytics and how you are measuring also
analytics and how you are measuring also
analytics and how you are measuring also in your daily life you know some
in your daily life you know some
in your daily life you know some companies mejor de de su cells with roi
companies mejor de de su cells with roi
companies mejor de de su cells with roi but I don’t think that you are
but I don’t think that you are
but I don’t think that you are during roi because you have different
during roi because you have different
during roi because you have different things you have different approach there
things you have different approach there
things you have different approach there so we’re trying to bring inspiration for
so we’re trying to bring inspiration for
so we’re trying to bring inspiration for the people as you have your believers I
the people as you have your believers I
the people as you have your believers I am one of them so how you are measuring
am one of them so how you are measuring
am one of them so how you are measuring this kind of success like ah yeah it’s a
this kind of success like ah yeah it’s a
this kind of success like ah yeah it’s a great question I think sorry about the
great question I think sorry about the
great question I think sorry about the question I know that I’m exposing you
question I know that I’m exposing you
question I know that I’m exposing you here that’s like I’m good expose away
here that’s like I’m good expose away
here that’s like I’m good expose away I’m liking it um I think that a lot of
I’m liking it um I think that a lot of
I’m liking it um I think that a lot of companies and a lot of people make the
companies and a lot of people make the
companies and a lot of people make the mistake of just looking at numbers as
mistake of just looking at numbers as
mistake of just looking at numbers as I’m trying to try to quantify success
I’m trying to try to quantify success
I’m trying to try to quantify success and as a result not really having an
and as a result not really having an
and as a result not really having an impact and what I think what’s really
impact and what I think what’s really
impact and what I think what’s really important is to make the big decisions
important is to make the big decisions
important is to make the big decisions with your heart and the small decisions
with your heart and the small decisions
with your heart and the small decisions with your head so you should be making
with your head so you should be making
with your head so you should be making something you know the website is a
something you know the website is a
something you know the website is a reflection of me I want to be proud of
reflection of me I want to be proud of
reflection of me I want to be proud of it first and foremost like I want to go
it first and foremost like I want to go
it first and foremost like I want to go to the website and be excited I want to
to the website and be excited I want to
to the website and be excited I want to make videos that are important oughta
make videos that are important oughta
make videos that are important oughta make videos that help change people’s
make videos that help change people’s
make videos that help change people’s lives and and the numbers come second
lives and and the numbers come second
lives and and the numbers come second right so I would make a video that would
right so I would make a video that would
right so I would make a video that would really if I felt it would really help
really if I felt it would really help
really if I felt it would really help one person’s life I would make that
one person’s life I would make that
one person’s life I would make that video and I don’t care about the views
video and I don’t care about the views
video and I don’t care about the views of the comments on it because I feel
of the comments on it because I feel
of the comments on it because I feel like that was an important video to make
like that was an important video to make
like that was an important video to make I’m taking a stand and I think that’s
I’m taking a stand and I think that’s
I’m taking a stand and I think that’s why people you asked before why are
why people you asked before why are
why people you asked before why are people drawn to me and why people drawn
people drawn to me and why people drawn
people drawn to me and why people drawn to people like me I guess I’m passionate
to people like me I guess I’m passionate
to people like me I guess I’m passionate what I do right and you have to care
what I do right and you have to care
what I do right and you have to care about what you do and so you make your
about what you do and so you make your
about what you do and so you make your big decisions with your heart even when
big decisions with your heart even when
big decisions with your heart even when it doesn’t make sense quantitatively you
it doesn’t make sense quantitatively you
it doesn’t make sense quantitatively you know for me to leave a potential
know for me to leave a potential
know for me to leave a potential opportunity when I was in university to
opportunity when I was in university to
opportunity when I was in university to take a six-figure job flying around the
take a six-figure job flying around the
take a six-figure job flying around the world doing my dream job to do a art up
world doing my dream job to do a art up
world doing my dream job to do a art up business we’re making three hundred
business we’re making three hundred
business we’re making three hundred dollars a month and I don’t know how I’m
dollars a month and I don’t know how I’m
dollars a month and I don’t know how I’m going to survive doesn’t make any sense
going to survive doesn’t make any sense
going to survive doesn’t make any sense it’s not logical quant you look at the
it’s not logical quant you look at the
it’s not logical quant you look at the numbers it’s an easy easy decision why
numbers it’s an easy easy decision why
numbers it’s an easy easy decision why would you do this startup where you’re
would you do this startup where you’re
would you do this startup where you’re going to go broke but but it didn’t feel
going to go broke but but it didn’t feel
going to go broke but but it didn’t feel right and so I did the business and I
right and so I did the business and I
right and so I did the business and I ended up making way more than I
ended up making way more than I
ended up making way more than I at that job and so the numbers can lie
at that job and so the numbers can lie
at that job and so the numbers can lie and I think they’re important but the
and I think they’re important but the
and I think they’re important but the big decisions you need to make with your
big decisions you need to make with your
big decisions you need to make with your heart so I do I measure it’s not like I
heart so I do I measure it’s not like I
heart so I do I measure it’s not like I don’t do any quantifying I don’t do any
don’t do any quantifying I don’t do any
don’t do any quantifying I don’t do any tracking I measure my success on YouTube
tracking I measure my success on YouTube
tracking I measure my success on YouTube success I mean in terms of views on a
success I mean in terms of views on a
success I mean in terms of views on a video comments on the video new
video comments on the video new
video comments on the video new subscribers for the month and I’ll play
subscribers for the month and I’ll play
subscribers for the month and I’ll play with the formatting so this is this
with the formatting so this is this
with the formatting so this is this maybe this is an example that might help
maybe this is an example that might help
maybe this is an example that might help help this kind of explain the point I
help this kind of explain the point I
help this kind of explain the point I irie selected my youtube channel so
irie selected my youtube channel so
irie selected my youtube channel so you’ve seen my video so that you know
you’ve seen my video so that you know
you’ve seen my video so that you know this might help you I looked at the
this might help you I looked at the
this might help you I looked at the different kinds of videos i was doing so
different kinds of videos i was doing so
different kinds of videos i was doing so some of them would be I had a one-minute
some of them would be I had a one-minute
some of them would be I had a one-minute Monday where I do a message in under two
Monday where I do a message in under two
Monday where I do a message in under two minutes every monday i found that those
minutes every monday i found that those
minutes every monday i found that those were massively underperforming my
were massively underperforming my
were massively underperforming my regular Q&A so if i mention a question
regular Q&A so if i mention a question
regular Q&A so if i mention a question from somebody that video will do better
from somebody that video will do better
from somebody that video will do better in terms of numbers and subscribers and
in terms of numbers and subscribers and
in terms of numbers and subscribers and comments than my 1-minute monday series
comments than my 1-minute monday series
comments than my 1-minute monday series so as a result of that data i cut out
so as a result of that data i cut out
so as a result of that data i cut out the one minute monday series so ongoing
the one minute monday series so ongoing
the one minute monday series so ongoing i think there’s one more coming next
i think there’s one more coming next
i think there’s one more coming next week and that’s that’s the end at least
week and that’s that’s the end at least
week and that’s that’s the end at least for now the one minute monday series
for now the one minute monday series
for now the one minute monday series unless people freak out and they miss
unless people freak out and they miss
unless people freak out and they miss and they want it back but you know i am
and they want it back but you know i am
and they want it back but you know i am not personally attached so much to the
not personally attached so much to the
not personally attached so much to the one minute monday right it’s a great
one minute monday right it’s a great
one minute monday right it’s a great idea but i don’t feel like i’m going to
idea but i don’t feel like i’m going to
idea but i don’t feel like i’m going to do this regardless because I feel it’s
do this regardless because I feel it’s
do this regardless because I feel it’s important to do but there are other
important to do but there are other
important to do but there are other videos that I would do that for if I
videos that I would do that for if I
videos that I would do that for if I feel like I can have an impact and help
feel like I can have an impact and help
feel like I can have an impact and help somebody I don’t care about the metrics
somebody I don’t care about the metrics
somebody I don’t care about the metrics I’m going to do it because it’s
I’m going to do it because it’s
I’m going to do it because it’s important and you know my decision to be
important and you know my decision to be
important and you know my decision to be on YouTube in the first place was
on YouTube in the first place was
on YouTube in the first place was because I want to help people through
because I want to help people through
because I want to help people through video I learn visually and so that you
video I learn visually and so that you
video I learn visually and so that you know the numbers may have said hey go to
know the numbers may have said hey go to
know the numbers may have said hey go to Facebook is better go to Twitter it’s
Facebook is better go to Twitter it’s
Facebook is better go to Twitter it’s better go to LinkedIn it’s better yeah
better go to LinkedIn it’s better yeah
better go to LinkedIn it’s better yeah but I feel like in my heart I’m gonna
but I feel like in my heart I’m gonna
but I feel like in my heart I’m gonna have more more success more fun add more
have more more success more fun add more
have more more success more fun add more value by being on YouTube and so I will
value by being on YouTube and so I will
value by being on YouTube and so I will make the little decisions like cutting
make the little decisions like cutting
make the little decisions like cutting one minute monday is a little decision
one minute monday is a little decision
one minute monday is a little decision and it’s easy to make that based on data
and it’s easy to make that based on data
and it’s easy to make that based on data but the content that I focus on what I’m
but the content that I focus on what I’m
but the content that I focus on what I’m talking about is coming from the heart
talking about is coming from the heart
talking about is coming from the heart whether it’s a one-minute monday or I’m
whether it’s a one-minute monday or I’m
whether it’s a one-minute monday or I’m answering somebody
answering somebody
answering somebody question I’m passionate about it I feel
question I’m passionate about it I feel
question I’m passionate about it I feel it’s the right thing to do I don’t make
it’s the right thing to do I don’t make
it’s the right thing to do I don’t make videos just because I’m trying to this
videos just because I’m trying to this
videos just because I’m trying to this is how companies do it okay this is why
is how companies do it okay this is why
is how companies do it okay this is why it’s backwards companies will say okay
it’s backwards companies will say okay
it’s backwards companies will say okay we want a video that’s going to get them
we want a video that’s going to get them
we want a video that’s going to get them get us a million views or 50,000 views
get us a million views or 50,000 views
get us a million views or 50,000 views or whatever it is and so they try to
or whatever it is and so they try to
or whatever it is and so they try to reverse-engineer what makes a successful
reverse-engineer what makes a successful
reverse-engineer what makes a successful 50,000 view video and then they they
50,000 view video and then they they
50,000 view video and then they they piece it together but there is never any
piece it together but there is never any
piece it together but there is never any heart in it they’re just trying to get
heart in it they’re just trying to get
heart in it they’re just trying to get that number but that number is
that number but that number is
that number but that number is meaningless and they’ll never get there
meaningless and they’ll never get there
meaningless and they’ll never get there because they’re missing the heart the
because they’re missing the heart the
because they’re missing the heart the most important ingredient in the video
most important ingredient in the video
most important ingredient in the video in Malaysia is up on a was watching the
in Malaysia is up on a was watching the
in Malaysia is up on a was watching the pain of people who were talking about
pain of people who were talking about
pain of people who were talking about how to make a video go viral and they’re
how to make a video go viral and they’re
how to make a video go viral and they’re talking all the numbers and metrics and
talking all the numbers and metrics and
talking all the numbers and metrics and none of them had actually had a video go
none of them had actually had a video go
none of them had actually had a video go viral and so good luck can’t just
viral and so good luck can’t just
viral and so good luck can’t just reverse engineer it ranked it starts
reverse engineer it ranked it starts
reverse engineer it ranked it starts with a passion to want to help somebody
with a passion to want to help somebody
with a passion to want to help somebody or to want to change the world somehow
or to want to change the world somehow
or to want to change the world somehow you know something that comes from here
you know something that comes from here
you know something that comes from here that’s unquantifiable big decisions with
that’s unquantifiable big decisions with
that’s unquantifiable big decisions with the heart and then the smaller ones with
the heart and then the smaller ones with
the heart and then the smaller ones with your head what what you’re saying what i
your head what what you’re saying what i
your head what what you’re saying what i get from what you’re saying I think
get from what you’re saying I think
get from what you’re saying I think heart is important passion is important
heart is important passion is important
heart is important passion is important but align it with a great content and
but align it with a great content and
but align it with a great content and that’s what I think you have yes because
that’s what I think you have yes because
that’s what I think you have yes because if you was telling I so many people that
if you was telling I so many people that
if you was telling I so many people that have great videos very engaging views
have great videos very engaging views
have great videos very engaging views even more than yours as many people have
even more than yours as many people have
even more than yours as many people have all the kind of crazy videos but they
all the kind of crazy videos but they
all the kind of crazy videos but they don’t have the great content & great
don’t have the great content & great
don’t have the great content & great content is that counts and honesty
content is that counts and honesty
content is that counts and honesty honesty is the game here a genuine t
honesty is the game here a genuine t
honesty is the game here a genuine t honesty and great content I think you
honesty and great content I think you
honesty and great content I think you have that in a top level so my kudos for
have that in a top level so my kudos for
have that in a top level so my kudos for you now another question that I’d like
you now another question that I’d like
you now another question that I’d like to know from you you have a great
to know from you you have a great
to know from you you have a great community I don’t know how many people
community I don’t know how many people
community I don’t know how many people you have in your commutative really
you have in your commutative really
you have in your commutative really following in and always engage with you
following in and always engage with you
following in and always engage with you I’m seeing you all the times you are in
I’m seeing you all the times you are in
I’m seeing you all the times you are in my mail so I’m always checking or stuff
my mail so I’m always checking or stuff
my mail so I’m always checking or stuff out but I am assuming that not everybody
out but I am assuming that not everybody
out but I am assuming that not everybody sees in that way because I am I kind of
sees in that way because I am I kind of
sees in that way because I am I kind of I like the things that you say and
I like the things that you say and
I like the things that you say and you’re my inspiration not a believer but
you’re my inspiration not a believer but
you’re my inspiration not a believer but I inspirational so my question for you
I inspirational so my question for you
I inspirational so my question for you is the following how are you using your
is the following how are you using your
is the following how are you using your community
community
community improve your products and services
improve your products and services
improve your products and services because you have for example let’s take
because you have for example let’s take
because you have for example let’s take these lights I’m assuming that you
these lights I’m assuming that you
these lights I’m assuming that you brought you bilder slides from requests
brought you bilder slides from requests
brought you bilder slides from requests like the people and didn’t ask you a
like the people and didn’t ask you a
like the people and didn’t ask you a beauty slide that you tell me what I
beauty slide that you tell me what I
beauty slide that you tell me what I have to know what I’m going to be my
have to know what I’m going to be my
have to know what I’m going to be my university for example just a sample but
university for example just a sample but
university for example just a sample but was the people as asking 1,000,000 times
was the people as asking 1,000,000 times
was the people as asking 1,000,000 times it’s the same thing and you got kind of
it’s the same thing and you got kind of
it’s the same thing and you got kind of tired to answer the same question when
tired to answer the same question when
tired to answer the same question when we don’t I’m so you did his lights and
we don’t I’m so you did his lights and
we don’t I’m so you did his lights and that’s a great solution as for you and
that’s a great solution as for you and
that’s a great solution as for you and for the people so how is your process of
for the people so how is your process of
for the people so how is your process of creating the experience of your products
creating the experience of your products
creating the experience of your products and services online yeah another great
and services online yeah another great
and services online yeah another great question I think everything everything
question I think everything everything
question I think everything everything that I do is either reflection of my
that I do is either reflection of my
that I do is either reflection of my audience and in a question problem that
audience and in a question problem that
audience and in a question problem that they’re going through or just something
they’re going through or just something
they’re going through or just something that I feel inspired or move by and I
that I feel inspired or move by and I
that I feel inspired or move by and I want to share I try to think back to me
want to share I try to think back to me
want to share I try to think back to me yeah well let me want your second I’m
yeah well let me want your second I’m
yeah well let me want your second I’m sorry so that means that you are
sorry so that means that you are
sorry so that means that you are engaging with them you are reading what
engaging with them you are reading what
engaging with them you are reading what they are saying and then you are free oh
they are saying and then you are free oh
they are saying and then you are free oh I have to talk about that because those
I have to talk about that because those
I have to talk about that because those guys want to know about that that’s the
guys want to know about that that’s the
guys want to know about that that’s the way you are you are acting in your like
way you are you are acting in your like
way you are you are acting in your like slides and the material that you are
slides and the material that you are
slides and the material that you are making a lot I put a adding online how
making a lot I put a adding online how
making a lot I put a adding online how is the process that that’s the question
is the process that that’s the question
is the process that that’s the question how you are engaging yeah so on that
how you are engaging yeah so on that
how you are engaging yeah so on that side if it’s not something that comes
side if it’s not something that comes
side if it’s not something that comes from me that like I feel this is an
from me that like I feel this is an
from me that like I feel this is an important message but it’s coming from
important message but it’s coming from
important message but it’s coming from the audience I I can only answer so much
the audience I I can only answer so much
the audience I I can only answer so much in a video right if I’m making a five
in a video right if I’m making a five
in a video right if I’m making a five minute video about how to find your
minute video about how to find your
minute video about how to find your passion I can only you know I can only
passion I can only you know I can only
passion I can only you know I can only answer so much so I video is only part
answer so much so I video is only part
answer so much so I video is only part of the solution and if I get asked
of the solution and if I get asked
of the solution and if I get asked something enough and there’s there’s a
something enough and there’s there’s a
something enough and there’s there’s a lot of demand for and then I’m getting
lot of demand for and then I’m getting
lot of demand for and then I’m getting asked in a lot of different ways i can
asked in a lot of different ways i can
asked in a lot of different ways i can keep making videos but it’s it’s more to
keep making videos but it’s it’s more to
keep making videos but it’s it’s more to the product so you’re talking about the
the product so you’re talking about the
the product so you’re talking about the zucca guides I’m assuming is to take
zucca guides I’m assuming is to take
zucca guides I’m assuming is to take people deeper so if you really want to
people deeper so if you really want to
people deeper so if you really want to find your passion to start your business
find your passion to start your business
find your passion to start your business or if you really want to find your first
or if you really want to find your first
or if you really want to find your first customer if you really want to find how
customer if you really want to find how
customer if you really want to find how to make alliance partners that I’ve
to make alliance partners that I’ve
to make alliance partners that I’ve created guides and that’s more you know
created guides and that’s more you know
created guides and that’s more you know imagine me sitting down next
imagine me sitting down next
imagine me sitting down next to you on the couch for half an hour
to you on the couch for half an hour
to you on the couch for half an hour we’re talking about your business so the
we’re talking about your business so the
we’re talking about your business so the videos even the Twitter and the emails
videos even the Twitter and the emails
videos even the Twitter and the emails are our quick hits you know and
are our quick hits you know and
are our quick hits you know and sometimes it’s all people need sometimes
sometimes it’s all people need sometimes
sometimes it’s all people need sometimes they just need that quick little bit of
they just need that quick little bit of
they just need that quick little bit of advice and they’re they’re moving on and
advice and they’re they’re moving on and
advice and they’re they’re moving on and for people who want to dive deeper into
for people who want to dive deeper into
for people who want to dive deeper into it I’ve got enough questions I got
it I’ve got enough questions I got
it I’ve got enough questions I got enough response is I got enough people
enough response is I got enough people
enough response is I got enough people asking me the same thing in different
asking me the same thing in different
asking me the same thing in different ways that i made the more in depth
ways that i made the more in depth
ways that i made the more in depth guides it could be the product guide it
guides it could be the product guide it
guides it could be the product guide it could be a twitter chat i do once a
could be a twitter chat i do once a
could be a twitter chat i do once a month twitter chat with dell and we have
month twitter chat with dell and we have
month twitter chat with dell and we have different topics and those topics are
different topics and those topics are
different topics and those topics are chosen by what are people asking me
chosen by what are people asking me
chosen by what are people asking me about right so instead of now just
about right so instead of now just
about right so instead of now just having a video response hey you have me
having a video response hey you have me
having a video response hey you have me for an hour on twitter let’s chat you
for an hour on twitter let’s chat you
for an hour on twitter let’s chat you have a question about this let’s talk
have a question about this let’s talk
have a question about this let’s talk about it and so we pick the topics based
about it and so we pick the topics based
about it and so we pick the topics based on what people are asking me yeah I
on what people are asking me yeah I
on what people are asking me yeah I don’t want to be unwise but you told me
don’t want to be unwise but you told me
don’t want to be unwise but you told me that we have half hour do you have some
that we have half hour do you have some
that we have half hour do you have some more minutes to ask more short three
more minutes to ask more short three
more minutes to ask more short three questions uh yeah we got this I don’t
questions uh yeah we got this I don’t
questions uh yeah we got this I don’t have anything immediately after so we
have anything immediately after so we
have anything immediately after so we can go over a little bit yeah so I can
can go over a little bit yeah so I can
can go over a little bit yeah so I can answer all the questions that’s great
answer all the questions that’s great
answer all the questions that’s great thank you very much i will give example
thank you very much i will give example
thank you very much i will give example now let me know what you think about for
now let me know what you think about for
now let me know what you think about for example SCP if you take a sip in the
example SCP if you take a sip in the
example SCP if you take a sip in the market and oracle that they are
market and oracle that they are
market and oracle that they are competitors the difference between both
competitors the difference between both
competitors the difference between both companies that are huge the largest
companies that are huge the largest
companies that are huge the largest application companies in the world is
application companies in the world is
application companies in the world is none there’s no difference the only
none there’s no difference the only
none there’s no difference the only difference that exists there is almost
difference that exists there is almost
difference that exists there is almost believed but it stressed I you buy from
believed but it stressed I you buy from
believed but it stressed I you buy from me one project worth 1 million dollars
me one project worth 1 million dollars
me one project worth 1 million dollars on one bid on doors whatever it is
on one bid on doors whatever it is
on one bid on doors whatever it is depending of how we trust me because
depending of how we trust me because
depending of how we trust me because both compress doesn’t have a huge
both compress doesn’t have a huge
both compress doesn’t have a huge difference in the process and the
difference in the process and the
difference in the process and the features how do you see the trust factor
features how do you see the trust factor
features how do you see the trust factor playing today in the business that’s the
playing today in the business that’s the
playing today in the business that’s the important because your your your
important because your your your
important because your your your business is all about trust I’m not
business is all about trust I’m not
business is all about trust I’m not going to come to you for example I am
going to come to you for example I am
going to come to you for example I am older than you yes you have 75 I have 99
older than you yes you have 75 I have 99
older than you yes you have 75 I have 99 so I’m not going to come to you if I
so I’m not going to come to you if I
so I’m not going to come to you if I don’t trust you yes I most probably i
don’t trust you yes I most probably i
don’t trust you yes I most probably i have different experience than you you
have different experience than you you
have different experience than you you have another kind of experience and many
have another kind of experience and many
have another kind of experience and many other people
other people
other people so you have some factors that make the
so you have some factors that make the
so you have some factors that make the people trust you how you define
people trust you how you define
people trust you how you define tourister how you you you sit in parts
tourister how you you you sit in parts
tourister how you you you sit in parts of trusted in the business and
of trusted in the business and
of trusted in the business and especially in your business taking the
especially in your business taking the
especially in your business taking the example that I told you the Oracle NSA p
example that I told you the Oracle NSA p
example that I told you the Oracle NSA p kind of example that there are both the
kind of example that there are both the
kind of example that there are both the same but the wing the winner will be
same but the wing the winner will be
same but the wing the winner will be always who established rest of the
always who established rest of the
always who established rest of the clients what do you think about that ah
clients what do you think about that ah
clients what do you think about that ah yeah so I have a theory about selling
yeah so I have a theory about selling
yeah so I have a theory about selling and I think the difference is the core
and I think the difference is the core
and I think the difference is the core and so if you look at how most companies
and so if you look at how most companies
and so if you look at how most companies start and build up to become you know
start and build up to become you know
start and build up to become you know ASAP Oracle they’ll usually start
ASAP Oracle they’ll usually start
ASAP Oracle they’ll usually start selling their their features right I’m a
selling their their features right I’m a
selling their their features right I’m a saw my features we can offer you this
saw my features we can offer you this
saw my features we can offer you this this speed modem or you know that
this speed modem or you know that
this speed modem or you know that whatever the individual features are the
whatever the individual features are the
whatever the individual features are the the certain air soul on a shoe and then
the certain air soul on a shoe and then
the certain air soul on a shoe and then you you work up the benefits and this is
you you work up the benefits and this is
you you work up the benefits and this is for small business to you start
for small business to you start
for small business to you start everybody starts as the technician
everybody starts as the technician
everybody starts as the technician cluttered you work the benefits benefits
cluttered you work the benefits benefits
cluttered you work the benefits benefits is you know i’m not i’m not selling the
is you know i’m not i’m not selling the
is you know i’m not i’m not selling the air souls on the shoe i’m selling the
air souls on the shoe i’m selling the
air souls on the shoe i’m selling the faster running experience right and so
faster running experience right and so
faster running experience right and so the big companies do this and then
the big companies do this and then
the big companies do this and then somewhere along the lines is an
somewhere along the lines is an
somewhere along the lines is an entreprenuer that you stop selling
entreprenuer that you stop selling
entreprenuer that you stop selling features you start selling benefits may
features you start selling benefits may
features you start selling benefits may be sought in a video or book but then
be sought in a video or book but then
be sought in a video or book but then the next step up which very few people
the next step up which very few people
the next step up which very few people do is core selling and core selling is
do is core selling and core selling is
do is core selling and core selling is figuring out what you staying for as a
figuring out what you staying for as a
figuring out what you staying for as a business and getting people on board
business and getting people on board
business and getting people on board with your mission and that’s what
with your mission and that’s what
with your mission and that’s what creates massive advocates fanatics you
creates massive advocates fanatics you
creates massive advocates fanatics you look at the loyalty towards a company
look at the loyalty towards a company
look at the loyalty towards a company like Apple they would buy any product
like Apple they would buy any product
like Apple they would buy any product because it’s Apple because they know
because it’s Apple because they know
because it’s Apple because they know that Apple represents a certain thing
that Apple represents a certain thing
that Apple represents a certain thing and that will never has to compare
and that will never has to compare
and that will never has to compare themselves to anybody else because they
themselves to anybody else because they
themselves to anybody else because they stand for something and so what’s the
stand for something and so what’s the
stand for something and so what’s the difference between SI p and Oracle I
difference between SI p and Oracle I
difference between SI p and Oracle I don’t know like what are they stand for
don’t know like what are they stand for
don’t know like what are they stand for I don’t know the question is not about
I don’t know the question is not about
I don’t know the question is not about about about that questions about trust
about about that questions about trust
about about that questions about trust how much should import for example you
how much should import for example you
how much should import for example you establish trust with me if I even didn’t
establish trust with me if I even didn’t
establish trust with me if I even didn’t know you I for me was a guy enough video
know you I for me was a guy enough video
know you I for me was a guy enough video okay but I so well this guy knows what
okay but I so well this guy knows what
okay but I so well this guy knows what he’s talking about in is not a
he’s talking about in is not a
he’s talking about in is not a guy
guy
guy and I think we’ve maybe not only me but
and I think we’ve maybe not only me but
and I think we’ve maybe not only me but 1 million people that are following you
1 million people that are following you
1 million people that are following you have the same feeling because the people
have the same feeling because the people
have the same feeling because the people are not going to follow if they think
are not going to follow if they think
are not going to follow if they think that you are a guy that doesn’t know
that you are a guy that doesn’t know
that you are a guy that doesn’t know what you are talking about so the
what you are talking about so the
what you are talking about so the question is how do you see the trust
question is how do you see the trust
question is how do you see the trust playing today in the business not just
playing today in the business not just
playing today in the business not just in our businesses in overall business
in our businesses in overall business
in our businesses in overall business because usually you buy from someone
because usually you buy from someone
because usually you buy from someone that you trust what’s or totes about the
that you trust what’s or totes about the
that you trust what’s or totes about the trust factor today in the business
trust factor today in the business
trust factor today in the business because if you think you have so many
because if you think you have so many
because if you think you have so many technology today evolving yes and
technology today evolving yes and
technology today evolving yes and everything is depending of why you buy
everything is depending of why you buy
everything is depending of why you buy Apple because I trust Apple because I
Apple because I trust Apple because I
Apple because I trust Apple because I know that they are they doing a great
know that they are they doing a great
know that they are they doing a great experience they are doing great products
experience they are doing great products
experience they are doing great products at the top quality and I like them and I
at the top quality and I like them and I
at the top quality and I like them and I have a story with them as I found in
have a story with them as I found in
have a story with them as I found in love Steve Jobs like you did you know so
love Steve Jobs like you did you know so
love Steve Jobs like you did you know so those those aspects are are the
those those aspects are are the
those those aspects are are the important ones so I would like to hear
important ones so I would like to hear
important ones so I would like to hear from you your thoughts about your assets
from you your thoughts about your assets
from you your thoughts about your assets to build trust of the people how have we
to build trust of the people how have we
to build trust of the people how have we did that do not tend to come beautiful
did that do not tend to come beautiful
did that do not tend to come beautiful guy there in the videos and started to
guy there in the videos and started to
guy there in the videos and started to say something there was a trigger here
say something there was a trigger here
say something there was a trigger here because other people that are online
because other people that are online
because other people that are online that are digital interpreters as you are
that are digital interpreters as you are
that are digital interpreters as you are today as you was not before but you have
today as you was not before but you have
today as you was not before but you have something that other people doesn’t have
something that other people doesn’t have
something that other people doesn’t have and and that’s what I saw on you and as
and and that’s what I saw on you and as
and and that’s what I saw on you and as soon as I started to follow you so
soon as I started to follow you so
soon as I started to follow you so that’s my question for you about stress
that’s my question for you about stress
that’s my question for you about stress how you I am sure that not a part of a
how you I am sure that not a part of a
how you I am sure that not a part of a strategy you know a marketing strategy
strategy you know a marketing strategy
strategy you know a marketing strategy what is you so I want to understand how
what is you so I want to understand how
what is you so I want to understand how you you build that trick of dressed with
you you build that trick of dressed with
you you build that trick of dressed with people i don’t know if i call it a chick
people i don’t know if i call it a chick
people i don’t know if i call it a chick but it’s not a trick a trick is a bad
but it’s not a trick a trick is a bad
but it’s not a trick a trick is a bad word it’s not a trick is your tatting I
word it’s not a trick is your tatting I
word it’s not a trick is your tatting I don’t know is you yes you inspire trust
don’t know is you yes you inspire trust
don’t know is you yes you inspire trust now again it comes from me it comes to
now again it comes from me it comes to
now again it comes from me it comes to the core right like I stand for
the core right like I stand for
the core right like I stand for something right I believe in
something right I believe in
something right I believe in entrepreneurs if you if you want to be
entrepreneurs if you if you want to be
entrepreneurs if you if you want to be an entrepreneur or if you are an
an entrepreneur or if you are an
an entrepreneur or if you are an entrepreneur you’re probably going to
entrepreneur you’re probably going to
entrepreneur you’re probably going to like a lot of what I have to say you’re
like a lot of what I have to say you’re
like a lot of what I have to say you’re going to be inspired by the channel
going to be inspired by the channel
going to be inspired by the channel you’re going to want to watch and tune
you’re going to want to watch and tune
you’re going to want to watch and tune in not not because I’m telling you not
in not not because I’m telling you not
in not not because I’m telling you not because I’m saying I’m the greatest
because I’m saying I’m the greatest
because I’m saying I’m the greatest thing ever but because you like what I
thing ever but because you like what I
thing ever but because you like what I stand for and you staying for the same
stand for and you staying for the same
stand for and you staying for the same thing if you’re not an entrepreneur or
thing if you’re not an entrepreneur or
thing if you’re not an entrepreneur or you don’t want to become one you’re not
you don’t want to become one you’re not
you don’t want to become one you’re not going
going
going to get a lot of value from my channel
to get a lot of value from my channel
to get a lot of value from my channel like big companies look at me and they
like big companies look at me and they
like big companies look at me and they don’t get it they don’t want me to come
don’t get it they don’t want me to come
don’t get it they don’t want me to come speak to their employees because I’m
speak to their employees because I’m
speak to their employees because I’m going to tell everybody to go start
going to tell everybody to go start
going to tell everybody to go start their own business which they don’t want
their own business which they don’t want
their own business which they don’t want so but that’s fine like i have a clearer
so but that’s fine like i have a clearer
so but that’s fine like i have a clearer segmentation my audience loves me they
segmentation my audience loves me they
segmentation my audience loves me they know who i am and everybody else that
know who i am and everybody else that
know who i am and everybody else that they have their own opinions and that’s
they have their own opinions and that’s
they have their own opinions and that’s fine but it’s coming down to for me to
fine but it’s coming down to for me to
fine but it’s coming down to for me to have trust in that community from my
have trust in that community from my
have trust in that community from my community of entrepreneurs it’s they
community of entrepreneurs it’s they
community of entrepreneurs it’s they know that I stand for something
know that I stand for something
know that I stand for something important and I’m authentic in that
important and I’m authentic in that
important and I’m authentic in that right and so I stand up for
right and so I stand up for
right and so I stand up for entrepreneurs and I stand up for what I
entrepreneurs and I stand up for what I
entrepreneurs and I stand up for what I believe is is right for them and I try
believe is is right for them and I try
believe is is right for them and I try to share my advice in as honest and
to share my advice in as honest and
to share my advice in as honest and authentic away as possible so I think
authentic away as possible so I think
authentic away as possible so I think for companies they need to figure out
for companies they need to figure out
for companies they need to figure out what they stand for you want you want to
what they stand for you want you want to
what they stand for you want you want to have trust with your customers what do
have trust with your customers what do
have trust with your customers what do you stand for what is your business all
you stand for what is your business all
you stand for what is your business all about because I I just see a logo and so
about because I I just see a logo and so
about because I I just see a logo and so if you come out that there’s here’s an
if you come out that there’s here’s an
if you come out that there’s here’s an example is a company called the honest
example is a company called the honest
example is a company called the honest company which recently started they sell
company which recently started they sell
company which recently started they sell diapers and they sell beauty and bath
diapers and they sell beauty and bath
diapers and they sell beauty and bath products 0 in 23 years they became worth
products 0 in 23 years they became worth
products 0 in 23 years they became worth a billion dollars and everything is
a billion dollars and everything is
a billion dollars and everything is around honest so you know they want to
around honest so you know they want to
around honest so you know they want to treat their employees honestly they want
treat their employees honestly they want
treat their employees honestly they want to treat their their their customers
to treat their their their customers
to treat their their their customers honestly they’re creating honest product
honestly they’re creating honest product
honestly they’re creating honest product so if you’re you’re you’re having a
so if you’re you’re you’re having a
so if you’re you’re you’re having a diaper put it on your child it doesn’t
diaper put it on your child it doesn’t
diaper put it on your child it doesn’t have chemicals in it everything is about
have chemicals in it everything is about
have chemicals in it everything is about honest for them this is a name of their
honest for them this is a name of their
honest for them this is a name of their business and so if you go and you buy
business and so if you go and you buy
business and so if you go and you buy something from that company you know
something from that company you know
something from that company you know everything has been made honestly and
everything has been made honestly and
everything has been made honestly and they’re trying to have an honest
they’re trying to have an honest
they’re trying to have an honest positive impact in the world some people
positive impact in the world some people
positive impact in the world some people see that and they say on a stupid honest
see that and they say on a stupid honest
see that and they say on a stupid honest come on there’s no room for honesty in
come on there’s no room for honesty in
come on there’s no room for honesty in business it’s just about making money
business it’s just about making money
business it’s just about making money whatever and that’s cool like that’s not
whatever and that’s cool like that’s not
whatever and that’s cool like that’s not there’s lots of people who believe that
there’s lots of people who believe that
there’s lots of people who believe that and those guys are not going to be fans
and those guys are not going to be fans
and those guys are not going to be fans of the honest company on the other side
of the honest company on the other side
of the honest company on the other side there are people who love that message
there are people who love that message
there are people who love that message and really believe in it and and they
and really believe in it and and they
and really believe in it and and they built a loyal honest you know following
built a loyal honest you know following
built a loyal honest you know following fanatic following so that whenever they
fanatic following so that whenever they
fanatic following so that whenever they release they don’t have to talk about
release they don’t have to talk about
release they don’t have to talk about the the features of it and the benefits
the the features of it and the benefits
the the features of it and the benefits of it first because they’ve already
of it first because they’ve already
of it first because they’ve already built up
built up
built up a culture of trust through their message
a culture of trust through their message
a culture of trust through their message of honesty and so I think every business
of honesty and so I think every business
of honesty and so I think every business needs to do that you build trust by
needs to do that you build trust by
needs to do that you build trust by having a powerful message that you stand
having a powerful message that you stand
having a powerful message that you stand for something important and most
for something important and most
for something important and most companies don’t you know most companies
companies don’t you know most companies
companies don’t you know most companies have these values these here are 10
have these values these here are 10
have these values these here are 10 values that we stand for and I bet if
values that we stand for and I bet if
values that we stand for and I bet if you go to ask their employees what their
you go to ask their employees what their
you go to ask their employees what their 10 values are ninety-nine percent of
10 values are ninety-nine percent of
10 values are ninety-nine percent of them couldn’t list all 10 of them and so
them couldn’t list all 10 of them and so
them couldn’t list all 10 of them and so it means the company doesn’t stand for
it means the company doesn’t stand for
it means the company doesn’t stand for anything right and so you know pick the
anything right and so you know pick the
anything right and so you know pick the one thing that you staying for and and
one thing that you staying for and and
one thing that you staying for and and make it make it powerful and if you’re
make it make it powerful and if you’re
make it make it powerful and if you’re authentically behind that then you will
authentically behind that then you will
authentically behind that then you will inspire the trust of people to come and
inspire the trust of people to come and
inspire the trust of people to come and want to buy your products and be
want to buy your products and be
want to buy your products and be followers of your business how do you
followers of your business how do you
followers of your business how do you see the quality of content impacting the
see the quality of content impacting the
see the quality of content impacting the experience today because I see so many
experience today because I see so many
experience today because I see so many like a give example you have great
like a give example you have great
like a give example you have great content for sure you are that I think is
content for sure you are that I think is
content for sure you are that I think is the the key success factor the leverage
the the key success factor the leverage
the the key success factor the leverage do for your success otherwise if you are
do for your success otherwise if you are
do for your success otherwise if you are selling I show people a a few
selling I show people a a few
selling I show people a a few years ago I work it in a company that I
years ago I work it in a company that I
years ago I work it in a company that I needed to know how to traffic works not
needed to know how to traffic works not
needed to know how to traffic works not not drugs i mean a trafficking
not drugs i mean a trafficking
not drugs i mean a trafficking interested so my intention here was a
interested so my intention here was a
interested so my intention here was a and i need to learn but I did know where
and i need to learn but I did know where
and i need to learn but I did know where so i start to to dig in internet I found
so i start to to dig in internet I found
so i start to to dig in internet I found many people that will explain them this
many people that will explain them this
many people that will explain them this is about traffic Cal can find out all of
is about traffic Cal can find out all of
is about traffic Cal can find out all of them needs looks like tricky gurus and
them needs looks like tricky gurus and
them needs looks like tricky gurus and then I found a guy that was really
then I found a guy that was really
then I found a guy that was really honest and I really like it the content
honest and I really like it the content
honest and I really like it the content how he were explaining very very nicely
how he were explaining very very nicely
how he were explaining very very nicely how do you think the content factor is
how do you think the content factor is
how do you think the content factor is playing today in the world and what you
playing today in the world and what you
playing today in the world and what you advise for people and this is a special
advise for people and this is a special
advise for people and this is a special thing that I have in my book that’s not
thing that I have in my book that’s not
thing that I have in my book that’s not going to be connected exactly if your
going to be connected exactly if your
going to be connected exactly if your business case but I want to hear what
business case but I want to hear what
business case but I want to hear what you think about that I’m sorry to that
you think about that I’m sorry to that
you think about that I’m sorry to that something totally else that’s okay I
something totally else that’s okay I
something totally else that’s okay I think it depends on if you’re playing
think it depends on if you’re playing
think it depends on if you’re playing the long game with a short game I think
the long game with a short game I think
the long game with a short game I think if you are just playing the short game
if you are just playing the short game
if you are just playing the short game Oh is always I think always longitude
Oh is always I think always longitude
Oh is always I think always longitude BTW ok that’s a in customer experience
BTW ok that’s a in customer experience
BTW ok that’s a in customer experience that you cannot win today is not that I
that you cannot win today is not that I
that you cannot win today is not that I going to sell you that in one game my
going to sell you that in one game my
going to sell you that in one game my idea is to sell you dissed and my
idea is to sell you dissed and my
idea is to sell you dissed and my upgrade and my upgrade
upgrade and my upgrade
upgrade and my upgrade I want you to have something that is
I want you to have something that is
I want you to have something that is invisible when you are doing like that
invisible when you are doing like that
invisible when you are doing like that your hands yeah well okay with that
your hands yeah well okay with that
your hands yeah well okay with that that’s your view but that’s not the view
that’s your view but that’s not the view
that’s your view but that’s not the view of a lot of people that’s correct and so
of a lot of people that’s correct and so
of a lot of people that’s correct and so that’s reflective in the experience
that’s reflective in the experience
that’s reflective in the experience because somebody who just cares about
because somebody who just cares about
because somebody who just cares about getting my money right now is going to
getting my money right now is going to
getting my money right now is going to hard sell me right they know they know
hard sell me right they know they know
hard sell me right they know they know I’m never going to come back to their
I’m never going to come back to their
I’m never going to come back to their website this is the only chance they
website this is the only chance they
website this is the only chance they have this al me so they’re going to put
have this al me so they’re going to put
have this al me so they’re going to put all these pop-ups and like are you sure
all these pop-ups and like are you sure
all these pop-ups and like are you sure you want to leave are you sure you want
you want to leave are you sure you want
you want to leave are you sure you want to cancel cancer right like they know
to cancel cancer right like they know
to cancel cancer right like they know I’m never coming back and so they’re
I’m never coming back and so they’re
I’m never coming back and so they’re trying to bombard me and and and it
trying to bombard me and and and it
trying to bombard me and and and it works like if that didn’t work people
works like if that didn’t work people
works like if that didn’t work people wouldn’t do it so that does work but
wouldn’t do it so that does work but
wouldn’t do it so that does work but it’s a very short term strategy and
it’s a very short term strategy and
it’s a very short term strategy and usually those products suck right and
usually those products suck right and
usually those products suck right and that’s why you’re never coming back and
that’s why you’re never coming back and
that’s why you’re never coming back and they know it so they’re just trying to
they know it so they’re just trying to
they know it so they’re just trying to rip you off it and you can make money uh
rip you off it and you can make money uh
rip you off it and you can make money uh you can make money scamming people it
you can make money scamming people it
you can make money scamming people it happens all the time it’s just not a way
happens all the time it’s just not a way
happens all the time it’s just not a way that I choose to do business I really
that I choose to do business I really
that I choose to do business I really value the people armed who are following
value the people armed who are following
value the people armed who are following me uh you know as we as we’re doing this
me uh you know as we as we’re doing this
me uh you know as we as we’re doing this video we’ve got people chatting shout
video we’ve got people chatting shout
video we’ve got people chatting shout out two chefs TV and an ED who are loyal
out two chefs TV and an ED who are loyal
out two chefs TV and an ED who are loyal youtubers and and they’re there watching
youtubers and and they’re there watching
youtubers and and they’re there watching and chatting and asking questions and um
and chatting and asking questions and um
and chatting and asking questions and um you know you gotta you gotta do it
you know you gotta you gotta do it
you know you gotta you gotta do it because you want to build you gotta care
because you want to build you gotta care
because you want to build you gotta care about your customers right if you care
about your customers right if you care
about your customers right if you care about your customers and your focus on
about your customers and your focus on
about your customers and your focus on the long-term then when somebody you
the long-term then when somebody you
the long-term then when somebody you know I’m not selling anything in my
know I’m not selling anything in my
know I’m not selling anything in my first video right I make tons of stuff
first video right I make tons of stuff
first video right I make tons of stuff told if you’re free we’re doing this
told if you’re free we’re doing this
told if you’re free we’re doing this interview I’m sure it’s my audience
interview I’m sure it’s my audience
interview I’m sure it’s my audience totally for free because I love doing it
totally for free because I love doing it
totally for free because I love doing it and because they care about
and because they care about
and because they care about entrepreneurs and that’s going to
entrepreneurs and that’s going to
entrepreneurs and that’s going to attract people who like that message and
attract people who like that message and
attract people who like that message and eventually they they may get on my
eventually they they may get on my
eventually they they may get on my newsletter they may buy a product that
newsletter they may buy a product that
newsletter they may buy a product that I’m selling to me join something that’s
I’m selling to me join something that’s
I’m selling to me join something that’s paid that I have and that’s cool and if
paid that I have and that’s cool and if
paid that I have and that’s cool and if they don’t that’s cool too you know like
they don’t that’s cool too you know like
they don’t that’s cool too you know like as long as you’re being respectful as
as long as you’re being respectful as
as long as you’re being respectful as long as you’re out there trying to have
long as you’re out there trying to have
long as you’re out there trying to have an impact and change the world like I
an impact and change the world like I
an impact and change the world like I want to help you regardless of if you’re
want to help you regardless of if you’re
want to help you regardless of if you’re buying something from me or not and so I
buying something from me or not and so I
buying something from me or not and so I think it’s just a mindset of the the
think it’s just a mindset of the the
think it’s just a mindset of the the company if you’re thinking short-term
company if you’re thinking short-term
company if you’re thinking short-term you’re thinking money right now in the
you’re thinking money right now in the
you’re thinking money right now in the bank then you’re doing the scammy things
bank then you’re doing the scammy things
bank then you’re doing the scammy things you’re doing that you’re never coming
you’re doing that you’re never coming
you’re doing that you’re never coming back to my site it’s a terrible customer
back to my site it’s a terrible customer
back to my site it’s a terrible customer experience
experience
experience where if you care about the long-term
where if you care about the long-term
where if you care about the long-term then you invest in those things and it’s
then you invest in those things and it’s
then you invest in those things and it’s really caring about your customers and
really caring about your customers and
really caring about your customers and in thinking about you know what they
in thinking about you know what they
in thinking about you know what they want to accomplish and trying to be a
want to accomplish and trying to be a
want to accomplish and trying to be a part of their success perfect and I have
part of their success perfect and I have
part of their success perfect and I have our last question for you is about how
our last question for you is about how
our last question for you is about how do where you are going where you see
do where you are going where you see
do where you are going where you see you’re in like in three years from now
you’re in like in three years from now
you’re in like in three years from now five years from now what to re-envision
five years from now what to re-envision
five years from now what to re-envision for for the even garmi oh uh Brent uh
for for the even garmi oh uh Brent uh
for for the even garmi oh uh Brent uh I’m not that smart uh I mean my big goal
I’m not that smart uh I mean my big goal
I’m not that smart uh I mean my big goal is to help a billion entrepreneurs my
is to help a billion entrepreneurs my
is to help a billion entrepreneurs my the thing that it’s it’s a number you
the thing that it’s it’s a number you
the thing that it’s it’s a number you know that what really motivates me is
know that what really motivates me is
know that what really motivates me is waking up every day and doing something
waking up every day and doing something
waking up every day and doing something to help business owners somehow i love
to help business owners somehow i love
to help business owners somehow i love how I love helping people just my skill
how I love helping people just my skill
how I love helping people just my skill set you know if I can’t help somebody
set you know if I can’t help somebody
set you know if I can’t help somebody understand German you know I don’t speak
understand German you know I don’t speak
understand German you know I don’t speak German that’s not my calling I can’t
German that’s not my calling I can’t
German that’s not my calling I can’t help them so I can help entrepreneurs
help them so I can help entrepreneurs
help them so I can help entrepreneurs I’m good at it so I want to do that and
I’m good at it so I want to do that and
I’m good at it so I want to do that and I think as I grow more and more I’m I
I think as I grow more and more I’m I
I think as I grow more and more I’m I want to help people who want to have a
want to help people who want to have a
want to help people who want to have a positive impact and that’s where I’m
positive impact and that’s where I’m
positive impact and that’s where I’m spending more of my time and that’s not
spending more of my time and that’s not
spending more of my time and that’s not most people you know a lot of
most people you know a lot of
most people you know a lot of entrepreneur to business because they’re
entrepreneur to business because they’re
entrepreneur to business because they’re trying to pay off their dads they trying
trying to pay off their dads they trying
trying to pay off their dads they trying to you know make a lot of money and I
to you know make a lot of money and I
to you know make a lot of money and I usually I meet them you know I’ll get
usually I meet them you know I’ll get
usually I meet them you know I’ll get them some advice and help but it’s not
them some advice and help but it’s not
them some advice and help but it’s not somebody who I get really connected to
somebody who I get really connected to
somebody who I get really connected to wear more and more I want to help the
wear more and more I want to help the
wear more and more I want to help the people who really want to have a
people who really want to have a
people who really want to have a positive impact on the world and I want
positive impact on the world and I want
positive impact on the world and I want to be able to use whatever knowledge
to be able to use whatever knowledge
to be able to use whatever knowledge resources ideas I have to help them go
resources ideas I have to help them go
resources ideas I have to help them go out and make a huge impact my business
out and make a huge impact my business
out and make a huge impact my business is and I think always will be of a
is and I think always will be of a
is and I think always will be of a reflection of me and what i’m doing and
reflection of me and what i’m doing and
reflection of me and what i’m doing and what i’m thinking so it started off
what i’m thinking so it started off
what i’m thinking so it started off being my website and i was posting
being my website and i was posting
being my website and i was posting content and i expanded the social media
content and i expanded the social media
content and i expanded the social media and started on linkedin then what the
and started on linkedin then what the
and started on linkedin then what the facebook and then went to Twitter and
facebook and then went to Twitter and
facebook and then went to Twitter and now i’m on youtube and let me change you
now i’m on youtube and let me change you
now i’m on youtube and let me change you know the five years there may be a brand
know the five years there may be a brand
know the five years there may be a brand new thing that comes out that is amazing
new thing that comes out that is amazing
new thing that comes out that is amazing and and that’s where i’m going to be you
and and that’s where i’m going to be you
and and that’s where i’m going to be you know i don’t know
know i don’t know
know i don’t know um but but it’s always going to be
um but but it’s always going to be
um but but it’s always going to be around helping entrepreneurs and in
around helping entrepreneurs and in
around helping entrepreneurs and in trying to have a major impact wherever
trying to have a major impact wherever
trying to have a major impact wherever that is so one thing that I i like very
that is so one thing that I i like very
that is so one thing that I i like very much and I when you when I first
much and I when you when I first
much and I when you when I first actually come to your site that I pray
actually come to your site that I pray
actually come to your site that I pray attention is that if you had more
attention is that if you had more
attention is that if you had more languages for example if you have like
languages for example if you have like
languages for example if you have like brazil israel and here in europe and
brazil israel and here in europe and
brazil israel and here in europe and asia you would help their billion people
asia you would help their billion people
asia you would help their billion people now that video don’t have yet we are in
now that video don’t have yet we are in
now that video don’t have yet we are in seven but you would help much more if
seven but you would help much more if
seven but you would help much more if you have more language but it’s very
you have more language but it’s very
you have more language but it’s very difficult to do content in other
difficult to do content in other
difficult to do content in other languages but brazil specific brazil i
languages but brazil specific brazil i
languages but brazil specific brazil i was born in brazil but I’m I’m Germany’s
was born in brazil but I’m I’m Germany’s
was born in brazil but I’m I’m Germany’s and Israeli and I when I show your stuff
and Israeli and I when I show your stuff
and Israeli and I when I show your stuff your material I said wow this guy have
your material I said wow this guy have
your material I said wow this guy have to have this is material in Portuguese
to have this is material in Portuguese
to have this is material in Portuguese because that you sell medals in Brazil
because that you sell medals in Brazil
because that you sell medals in Brazil you sell me those because that’s a great
you sell me those because that’s a great
you sell me those because that’s a great market for you for what you are doing
market for you for what you are doing
market for you for what you are doing because the people are really minded in
because the people are really minded in
because the people are really minded in interpreter ship right now is a is a
interpreter ship right now is a is a
interpreter ship right now is a is a great china is a great place and not
great china is a great place and not
great china is a great place and not give you ideas just some totes that I
give you ideas just some totes that I
give you ideas just some totes that I have during the my experiences with you
have during the my experiences with you
have during the my experiences with you coming to your site let me tell you what
coming to your site let me tell you what
coming to your site let me tell you what I going to do now I’d like to do I want
I going to do now I’d like to do I want
I going to do now I’d like to do I want to comment on that quick I want to
to comment on that quick I want to
to comment on that quick I want to comment on that three this is a classic
comment on that three this is a classic
comment on that three this is a classic um think with your heart versus think
um think with your heart versus think
um think with your heart versus think with your head and if my only goal was
with your head and if my only goal was
with your head and if my only goal was here when I have a billion entrepreneurs
here when I have a billion entrepreneurs
here when I have a billion entrepreneurs then let me translate everything I have
then let me translate everything I have
then let me translate everything I have in the Chinese or you know get somebody
in the Chinese or you know get somebody
in the Chinese or you know get somebody to be Evan Carmichael China and and say
to be Evan Carmichael China and and say
to be Evan Carmichael China and and say what I’m saying in Chinese uh and I
what I’m saying in Chinese uh and I
what I’m saying in Chinese uh and I would get to my number a lot faster but
would get to my number a lot faster but
would get to my number a lot faster but for me I i love entrepreneurs wherever
for me I i love entrepreneurs wherever
for me I i love entrepreneurs wherever the foam and I answer questions from
the foam and I answer questions from
the foam and I answer questions from people around the world and you’re you
people around the world and you’re you
people around the world and you’re you know I mean I’m in Toronto you’re in
know I mean I’m in Toronto you’re in
know I mean I’m in Toronto you’re in Germany we’re talking uh I feel like I
Germany we’re talking uh I feel like I
Germany we’re talking uh I feel like I only speak English you know I speak a
only speak English you know I speak a
only speak English you know I speak a little Italian this week a little bit
little Italian this week a little bit
little Italian this week a little bit French that’s where my passion is and
French that’s where my passion is and
French that’s where my passion is and and for me too I don’t think that it
and for me too I don’t think that it
and for me too I don’t think that it comes across well enough having chinese
comes across well enough having chinese
comes across well enough having chinese subtitles over what I’m
subtitles over what I’m
subtitles over what I’m pain versus me being able to speak
pain versus me being able to speak
pain versus me being able to speak Chinese fluently and really deliver my
Chinese fluently and really deliver my
Chinese fluently and really deliver my message and so that’s that’s a hard
message and so that’s that’s a hard
message and so that’s that’s a hard decision like I want everything that I
decision like I want everything that I
decision like I want everything that I make to be awesome and I’m proud of it
make to be awesome and I’m proud of it
make to be awesome and I’m proud of it and it’s really going to move people and
and it’s really going to move people and
and it’s really going to move people and I don’t I’ll do things so that that may
I don’t I’ll do things so that that may
I don’t I’ll do things so that that may be the detriment of my business right I
be the detriment of my business right I
be the detriment of my business right I could be way bigger than I am right now
could be way bigger than I am right now
could be way bigger than I am right now maybe by being in China and Europe and
maybe by being in China and Europe and
maybe by being in China and Europe and Brazil and have with everything
Brazil and have with everything
Brazil and have with everything multilingual and maybe I’ll find the
multilingual and maybe I’ll find the
multilingual and maybe I’ll find the right partner who can explode this thing
right partner who can explode this thing
right partner who can explode this thing for me but it’s not something that I’m
for me but it’s not something that I’m
for me but it’s not something that I’m that I’m actively pursuing because for
that I’m actively pursuing because for
that I’m actively pursuing because for me it’s just it’s too much of a hey this
me it’s just it’s too much of a hey this
me it’s just it’s too much of a hey this is a logical thing to do but not
is a logical thing to do but not
is a logical thing to do but not something I’m passionate about doing and
something I’m passionate about doing and
something I’m passionate about doing and so I’ve always been the passion guy
so I’ve always been the passion guy
so I’ve always been the passion guy first and and maybe that’s to my own
first and and maybe that’s to my own
first and and maybe that’s to my own detriment you know maybe maybe I’m a
detriment you know maybe maybe I’m a
detriment you know maybe maybe I’m a stupid or doing that I don’t fit either
stupid or doing that I don’t fit either
stupid or doing that I don’t fit either I didn’t I didn’t say that if intention
I didn’t I didn’t say that if intention
I didn’t I didn’t say that if intention of criticize or not I just told you that
of criticize or not I just told you that
of criticize or not I just told you that there are many opportunities that you
there are many opportunities that you
there are many opportunities that you are not exploiting because barriers but
are not exploiting because barriers but
are not exploiting because barriers but I think you do you do really well if you
I think you do you do really well if you
I think you do you do really well if you was trying that because you have this
was trying that because you have this
was trying that because you have this you have something to other people I’m
you have something to other people I’m
you have something to other people I’m sorry to repeat that look you have
sorry to repeat that look you have
sorry to repeat that look you have something that other people doesn’t okay
something that other people doesn’t okay
something that other people doesn’t okay yeah and that’s the Democrats for a lot
yeah and that’s the Democrats for a lot
yeah and that’s the Democrats for a lot of entrepreneurs like this can be a lot
of entrepreneurs like this can be a lot
of entrepreneurs like this can be a lot of opportunities people say I should be
of opportunities people say I should be
of opportunities people say I should be on Instagram people say I should be
on Instagram people say I should be
on Instagram people say I should be doing more on linkedin you know you got
doing more on linkedin you know you got
doing more on linkedin you know you got to evaluate the opportunities not just
to evaluate the opportunities not just
to evaluate the opportunities not just on the numbers but again where you feel
on the numbers but again where you feel
on the numbers but again where you feel in your heart is the best thing for you
in your heart is the best thing for you
in your heart is the best thing for you to do I grew do all right so let me tell
to do I grew do all right so let me tell
to do I grew do all right so let me tell you what I’m going to do now I going to
you what I’m going to do now I going to
you what I’m going to do now I going to prepare the business case I just want to
prepare the business case I just want to
prepare the business case I just want to ask you something can you send me a kind
ask you something can you send me a kind
ask you something can you send me a kind of your background because I didn’t
of your background because I didn’t
of your background because I didn’t found in our website the kind of a media
found in our website the kind of a media
found in our website the kind of a media background those kinds of things if you
background those kinds of things if you
background those kinds of things if you go to Evan chemical calm / about about
go to Evan chemical calm / about about
go to Evan chemical calm / about about oh yeah why you say that before and
oh yeah why you say that before and
oh yeah why you say that before and lowercase a it’ll be there all right and
lowercase a it’ll be there all right and
lowercase a it’ll be there all right and I going to write business case and send
I going to write business case and send
I going to write business case and send you to your approval because everybody
you to your approval because everybody
you to your approval because everybody have to approve their own business case
have to approve their own business case
have to approve their own business case okay you cannot publish a book without
okay you cannot publish a book without
okay you cannot publish a book without approvals otherwise because it’s like
approvals otherwise because it’s like
approvals otherwise because it’s like that you know orico is in my book and us
that you know orico is in my book and us
that you know orico is in my book and us and the sales force
and the sales force
and the sales force and I have so many problems with them
and I have so many problems with them
and I have so many problems with them because they asked me to change like
because they asked me to change like
because they asked me to change like mine or words you know like because they
mine or words you know like because they
mine or words you know like because they don’t like that so I have to change this
don’t like that so I have to change this
don’t like that so I have to change this but that’s life yes do it looks like
but that’s life yes do it looks like
but that’s life yes do it looks like yeah I’m pretty flexible in general on
yeah I’m pretty flexible in general on
yeah I’m pretty flexible in general on that but you know for people watching
that but you know for people watching
that but you know for people watching where I where is your book gonna be how
where I where is your book gonna be how
where I where is your book gonna be how can they find out more information about
can they find out more information about
can they find out more information about you well Ricardo so let’s go go am I
you well Ricardo so let’s go go am I
you well Ricardo so let’s go go am I have my website I send you I think in
have my website I send you I think in
have my website I send you I think in the in the mail and I have also my
the in the mail and I have also my
the in the mail and I have also my linkedin but right now I hate
linkedin but right now I hate
linkedin but right now I hate structuring my website to the book so we
structuring my website to the book so we
structuring my website to the book so we are preparing that right now the book
are preparing that right now the book
are preparing that right now the book would be lunch it most probably in July
would be lunch it most probably in July
would be lunch it most probably in July or August we are going to lunch in Nam
or August we are going to lunch in Nam
or August we are going to lunch in Nam in north america first and then we are
in north america first and then we are
in north america first and then we are going to lunch in europe and UK and then
going to lunch in europe and UK and then
going to lunch in europe and UK and then we’re going to lunch everywhere in the
we’re going to lunch everywhere in the
we’re going to lunch everywhere in the world as we go so why i am doing that
world as we go so why i am doing that
world as we go so why i am doing that now is because we have to lunch before
now is because we have to lunch before
now is because we have to lunch before the frankfurt fear that is the global
the frankfurt fear that is the global
the frankfurt fear that is the global fear of books if you lunch before that
fear of books if you lunch before that
fear of books if you lunch before that you can be global and you can lunch ever
you can be global and you can lunch ever
you can be global and you can lunch ever endured if you don’t do that you have to
endured if you don’t do that you have to
endured if you don’t do that you have to wait for the next year so that’s the
wait for the next year so that’s the
wait for the next year so that’s the reason I’m like you’re hurrying and
reason I’m like you’re hurrying and
reason I’m like you’re hurrying and interviewing everyone right now in doing
interviewing everyone right now in doing
interviewing everyone right now in doing every feast and that’s the reason I say
every feast and that’s the reason I say
every feast and that’s the reason I say that those made us because I told boy I
that those made us because I told boy I
that those made us because I told boy I have to let him in my book because your
have to let him in my book because your
have to let him in my book because your case I knew that you are going to come
case I knew that you are going to come
case I knew that you are going to come to my book that was my intention to
to my book that was my intention to
to my book that was my intention to invite you since the beginning when I
invite you since the beginning when I
invite you since the beginning when I started to build up the book and then I
started to build up the book and then I
started to build up the book and then I was so busy working and also write in
was so busy working and also write in
was so busy working and also write in the book that I totally forgot you know
the book that I totally forgot you know
the book that I totally forgot you know and I said well yeah and you are is my
and I said well yeah and you are is my
and I said well yeah and you are is my strategic plan of my book I have
strategic plan of my book I have
strategic plan of my book I have excelled that is the who have to be my
excelled that is the who have to be my
excelled that is the who have to be my book so I have to invite many people and
book so I have to invite many people and
book so I have to invite many people and you was one of the last but I said well
you was one of the last but I said well
you was one of the last but I said well I have to talk of him and then they
I have to talk of him and then they
I have to talk of him and then they start to approach as I hey can you can
start to approach as I hey can you can
start to approach as I hey can you can you answer can you answer and then
you answer can you answer and then
you answer can you answer and then finally we are here and and I’m really
finally we are here and and I’m really
finally we are here and and I’m really thankful that you accepted there that’s
thankful that you accepted there that’s
thankful that you accepted there that’s really great if you have any more
really great if you have any more
really great if you have any more questions where is that ty was at your
questions where is that ty was at your
questions where is that ty was at your last one I had other questions but wait
last one I had other questions but wait
last one I had other questions but wait a circle some of them you answer so I
a circle some of them you answer so I
a circle some of them you answer so I don’t need that I just wanted to get
don’t need that I just wanted to get
don’t need that I just wanted to get your mindsets that’s more important for
your mindsets that’s more important for
your mindsets that’s more important for me
one question I am a high technology guy
one question I am a high technology guy okay and in my book we are going to talk
okay and in my book we are going to talk
okay and in my book we are going to talk a lot about communities because I think
a lot about communities because I think
a lot about communities because I think the community like Apple they can
the community like Apple they can
the community like Apple they can understand what you need but the trees
understand what you need but the trees
understand what you need but the trees day they have a very quiet marketing
day they have a very quiet marketing
day they have a very quiet marketing strong team that are working all the
strong team that are working all the
strong team that are working all the time you first we just don’t know that
time you first we just don’t know that
time you first we just don’t know that all right that’s the reason they can
all right that’s the reason they can
all right that’s the reason they can read your minds and you buy the next
read your minds and you buy the next
read your minds and you buy the next product and the next product then that’s
product and the next product then that’s
product and the next product then that’s where they do it now how do you see
where they do it now how do you see
where they do it now how do you see communities working for the benefit of
communities working for the benefit of
communities working for the benefit of the users or the buyers services and I
the users or the buyers services and I
the users or the buyers services and I asked you that before any other way now
asked you that before any other way now
asked you that before any other way now ask you about apple and about I’m am
ask you about apple and about I’m am
ask you about apple and about I’m am bill I’m a big believer that communities
bill I’m a big believer that communities
bill I’m a big believer that communities is the future of the products and
is the future of the products and
is the future of the products and services what do you think about that
services what do you think about that
services what do you think about that because you can mold like I have this
because you can mold like I have this
because you can mold like I have this bottle for you and then you tell me I
bottle for you and then you tell me I
bottle for you and then you tell me I want the same bottle in like that i
want the same bottle in like that i
want the same bottle in like that i don’t know like that you know this is
don’t know like that you know this is
don’t know like that you know this is imagine that this is a bottle i put a
imagine that this is a bottle i put a
imagine that this is a bottle i put a like a drop of water here and that’s
like a drop of water here and that’s
like a drop of water here and that’s inflates something like that what do you
inflates something like that what do you
inflates something like that what do you think about that about communities
think about that about communities
think about that about communities influence in the world right now because
influence in the world right now because
influence in the world right now because today always about your tribe yes if you
today always about your tribe yes if you
today always about your tribe yes if you have a tribe of followers you can be
have a tribe of followers you can be
have a tribe of followers you can be successful if you don’t you cannot be
successful if you don’t you cannot be
successful if you don’t you cannot be successful yeah I’m there you know
successful yeah I’m there you know
successful yeah I’m there you know there’s two schools of thought I i don’t
there’s two schools of thought I i don’t
there’s two schools of thought I i don’t know if i have a hard opinion on it um
know if i have a hard opinion on it um
know if i have a hard opinion on it um but you leave the one if you want your
but you leave the one if you want your
but you leave the one if you want your product or service to be successful you
product or service to be successful you
product or service to be successful you need to get you need to get people to
need to get you need to get people to
need to get you need to get people to love it and use it right you’re going to
love it and use it right you’re going to
love it and use it right you’re going to make money by providing value the more
make money by providing value the more
make money by providing value the more value you provide the more money you’re
value you provide the more money you’re
value you provide the more money you’re going to make so to get your customer
going to make so to get your customer
going to make so to get your customer feedback and experience is going to help
feedback and experience is going to help
feedback and experience is going to help you build a better product and it’s
you build a better product and it’s
you build a better product and it’s never been easier to to get that
never been easier to to get that
never been easier to to get that feedback right the technology has made
feedback right the technology has made
feedback right the technology has made it so easy for us to get feedback from
it so easy for us to get feedback from
it so easy for us to get feedback from people and even the fun completely new
people and even the fun completely new
people and even the fun completely new ideas with with web sites like
ideas with with web sites like
ideas with with web sites like Kickstarter that it’s only going to
Kickstarter that it’s only going to
Kickstarter that it’s only going to become easier and easier and easier and
become easier and easier and easier and
become easier and easier and easier and easier to do that
easier to do that
easier to do that on top of that the one cabinet i would
on top of that the one cabinet i would
on top of that the one cabinet i would say is you know advice from akio morita
say is you know advice from akio morita
say is you know advice from akio morita who is a founder of Sony sometimes you
who is a founder of Sony sometimes you
who is a founder of Sony sometimes you need to have the visionary leader to
need to have the visionary leader to
need to have the visionary leader to know what’s possible you know sometimes
know what’s possible you know sometimes
know what’s possible you know sometimes your community can help you have minor
your community can help you have minor
your community can help you have minor tweaks and changes and say do I want
tweaks and changes and say do I want
tweaks and changes and say do I want this bottle and purple or blue or
this bottle and purple or blue or
this bottle and purple or blue or smaller or bigger but they can’t imagine
smaller or bigger but they can’t imagine
smaller or bigger but they can’t imagine a bottle on wheels that can fly to the
a bottle on wheels that can fly to the
a bottle on wheels that can fly to the moon or something right like if you have
moon or something right like if you have
moon or something right like if you have some bigger vision of what you want to
some bigger vision of what you want to
some bigger vision of what you want to accomplish I then that that can still
accomplish I then that that can still
accomplish I then that that can still come from you and you can have your
come from you and you can have your
come from you and you can have your community refine it and tune it and make
community refine it and tune it and make
community refine it and tune it and make it better so i think the the initial
it better so i think the the initial
it better so i think the the initial idea should come from you and not just
idea should come from you and not just
idea should come from you and not just listening to customers and not having a
listening to customers and not having a
listening to customers and not having a vision right you gotta I guess I do have
vision right you gotta I guess I do have
vision right you gotta I guess I do have a strong I started by saying I didn’t
a strong I started by saying I didn’t
a strong I started by saying I didn’t have a strong opinion but I have a
have a strong opinion but I have a
have a strong opinion but I have a strong opinion I think you need to have
strong opinion I think you need to have
strong opinion I think you need to have that vision right you need to know where
that vision right you need to know where
that vision right you need to know where you’re going with the business this is
you’re going with the business this is
you’re going with the business this is the same thing like big big decisions
the same thing like big big decisions
the same thing like big big decisions with your heart the big decision with
with your heart the big decision with
with your heart the big decision with your heart is here’s where I’m going
your heart is here’s where I’m going
your heart is here’s where I’m going here’s what I want to try to accomplish
here’s what I want to try to accomplish
here’s what I want to try to accomplish is what I want to build and put out
is what I want to build and put out
is what I want to build and put out there in the world and then the the
there in the world and then the the
there in the world and then the the small decisions is is the the numbers
small decisions is is the the numbers
small decisions is is the the numbers the data the talking to customers
the data the talking to customers
the data the talking to customers getting their feedback making it better
getting their feedback making it better
getting their feedback making it better you know I’m okay to switch from YouTube
you know I’m okay to switch from YouTube
you know I’m okay to switch from YouTube to yak yak or you know some some others
to yak yak or you know some some others
to yak yak or you know some some others like thing I’ve never even heard of
like thing I’ve never even heard of
like thing I’ve never even heard of because as for my audience is going to
because as for my audience is going to
because as for my audience is going to be now I’m okay to switch to that
be now I’m okay to switch to that
be now I’m okay to switch to that because that’s a little decision but I’m
because that’s a little decision but I’m
because that’s a little decision but I’m still going to be helping entrepreneurs
still going to be helping entrepreneurs
still going to be helping entrepreneurs some way and so I think companies who
some way and so I think companies who
some way and so I think companies who are trying to design a new you know if
are trying to design a new you know if
are trying to design a new you know if you’re designing a book right you’re
you’re designing a book right you’re
you’re designing a book right you’re writing this book the vision for the
writing this book the vision for the
writing this book the vision for the book should be based on what you believe
book should be based on what you believe
book should be based on what you believe right you’re trying to you have strong
right you’re trying to you have strong
right you’re trying to you have strong opinions on customer experience so
opinions on customer experience so
opinions on customer experience so you’re writing this book on customer
you’re writing this book on customer
you’re writing this book on customer experience and the direction of the book
experience and the direction of the book
experience and the direction of the book might change a little bit as you talk to
might change a little bit as you talk to
might change a little bit as you talk to me as you talk to other people they go
me as you talk to other people they go
me as you talk to other people they go there’s a new way that I didn’t think of
there’s a new way that I didn’t think of
there’s a new way that I didn’t think of before talking to these people open up
before talking to these people open up
before talking to these people open up my mind and now this other angles and so
my mind and now this other angles and so
my mind and now this other angles and so you add that in but but you don’t want
you add that in but but you don’t want
you add that in but but you don’t want the community then building the entire
the community then building the entire
the community then building the entire book like you need
book like you need
book like you need have this vision for very you have to do
have this vision for very you have to do
have this vision for very you have to do I value you are the driver and I agree
I value you are the driver and I agree
I value you are the driver and I agree with you that’s a great actually great
with you that’s a great actually great
with you that’s a great actually great what you said because it’s really like
what you said because it’s really like
what you said because it’s really like that i have to i am driving but i’m not
that i have to i am driving but i’m not
that i have to i am driving but i’m not i’m taking I taking clients like people
i’m taking I taking clients like people
i’m taking I taking clients like people that give me opinions and sometimes I
that give me opinions and sometimes I
that give me opinions and sometimes I exactly what you said happened I was
exactly what you said happened I was
exactly what you said happened I was when I started the book was one thing
when I started the book was one thing
when I started the book was one thing right now after we hear so many people I
right now after we hear so many people I
right now after we hear so many people I have totally different opinion is going
have totally different opinion is going
have totally different opinion is going to be something totally different one
to be something totally different one
to be something totally different one last question for you we are doing in
last question for you we are doing in
last question for you we are doing in the book we are going to have
the book we are going to have
the book we are going to have argumentative reality in your business
argumentative reality in your business
argumentative reality in your business case we sort say that in public your
case we sort say that in public your
case we sort say that in public your business case we can put a video of you
business case we can put a video of you
business case we can put a video of you okay talking about your experience I
okay talking about your experience I
okay talking about your experience I will tell you later what we can talk
will tell you later what we can talk
will tell you later what we can talk about everybody mail that but are you
about everybody mail that but are you
about everybody mail that but are you comfortable with that to record a video
comfortable with that to record a video
comfortable with that to record a video for the book that will be ever there
for the book that will be ever there
for the book that will be ever there forever you know what is augmented
forever you know what is augmented
forever you know what is augmented reality ah a relative morality is the
reality ah a relative morality is the
reality ah a relative morality is the thing that you you take your phone you
thing that you you take your phone you
thing that you you take your phone you make a download of application for every
make a download of application for every
make a download of application for every then let’s imagine i have heerd this
then let’s imagine i have heerd this
then let’s imagine i have heerd this bottle then I come here and I put my
bottle then I come here and I put my
bottle then I come here and I put my phone in direction in the in this stock
phone in direction in the in this stock
phone in direction in the in this stock here of veto okay okay then I see
here of veto okay okay then I see
here of veto okay okay then I see instead of seeing that I see your video
instead of seeing that I see your video
instead of seeing that I see your video and then you are there so your business
and then you are there so your business
and then you are there so your business case will be here then we’ll be a sign
case will be here then we’ll be a sign
case will be here then we’ll be a sign over your business case to people who do
over your business case to people who do
over your business case to people who do like that pic if the application if they
like that pic if the application if they
like that pic if the application if they download there is the part i doing that
download there is the part i doing that
download there is the part i doing that and then they see your video and that to
and then they see your video and that to
and then they see your video and that to happen in your shaft is because i have
happen in your shaft is because i have
happen in your shaft is because i have some contributors i’m writing sixty
some contributors i’m writing sixty
some contributors i’m writing sixty seventy percent of the book but in parts
seventy percent of the book but in parts
seventy percent of the book but in parts of them weaker I talk some contributors
of them weaker I talk some contributors
of them weaker I talk some contributors so I want everybody that especially
so I want everybody that especially
so I want everybody that especially companies and people that are
companies and people that are
companies and people that are participating like yourself if possible
participating like yourself if possible
participating like yourself if possible that you record later video and then we
that you record later video and then we
that you record later video and then we can have a video from you talking about
can have a video from you talking about
can have a video from you talking about your business case HP much help I’m
your business case HP much help I’m
your business case HP much help I’m happy to help I mean tell me the details
happy to help I mean tell me the details
happy to help I mean tell me the details I’m happy to make a video as long as I
I’m happy to make a video as long as I
I’m happy to make a video as long as I have the technology to do and happy to
have the technology to do and happy to
have the technology to do and happy to help yeah yeah that’s a normal video you
help yeah yeah that’s a normal video you
help yeah yeah that’s a normal video you have great video so talk about
have great video so talk about
have great video so talk about I have a couple questions from people
I have a couple questions from people
I have a couple questions from people who are watching live stream that I want
who are watching live stream that I want
who are watching live stream that I want to I want to answer uh if you’re okay
to I want to answer uh if you’re okay
to I want to answer uh if you’re okay with that sure sure I I don’t you know I
with that sure sure I I don’t you know I
with that sure sure I I don’t you know I don’t see people here so I told that
don’t see people here so I told that
don’t see people here so I told that there is no people oh no you got to be
there is no people oh no you got to be
there is no people oh no you got to be on the YouTube page not on the google
on the YouTube page not on the google
on the YouTube page not on the google plans so kallik son is asking what does
plans so kallik son is asking what does
plans so kallik son is asking what does customer experience mean to you um what
customer experience mean to you um what
customer experience mean to you um what does customer experience before meal for
does customer experience before meal for
does customer experience before meal for you to me what does customer experience
you to me what does customer experience
you to me what does customer experience mean to me but I mean you can answer to
mean to me but I mean you can answer to
mean to me but I mean you can answer to all these questions that I’m not used to
all these questions that I’m not used to
all these questions that I’m not used to answering I can I can assure you answer
answering I can I can assure you answer
answering I can I can assure you answer well I think okay so customer experience
well I think okay so customer experience
well I think okay so customer experience imagine today the companies as we spoke
imagine today the companies as we spoke
imagine today the companies as we spoke before as well as we discuss it the
before as well as we discuss it the
before as well as we discuss it the company’s differentiation if you take
company’s differentiation if you take
company’s differentiation if you take through competitors are where is mobius
through competitors are where is mobius
through competitors are where is mobius everybody’s trying to do the best in the
everybody’s trying to do the best in the
everybody’s trying to do the best in the majority of the case that there are
majority of the case that there are
majority of the case that there are exceptions a lot of receptions actually
exceptions a lot of receptions actually
exceptions a lot of receptions actually but what differentiate you from your
but what differentiate you from your
but what differentiate you from your competitor is the experience how we
competitor is the experience how we
competitor is the experience how we engage how you keep your clients how
engage how you keep your clients how
engage how you keep your clients how engage them in social media personally
engage them in social media personally
engage them in social media personally yes so what customer experiences today
yes so what customer experiences today
yes so what customer experiences today is the definition of your logic tivity
is the definition of your logic tivity
is the definition of your logic tivity because if you don’t provide a great
because if you don’t provide a great
because if you don’t provide a great experience for your client a great
experience for your client a great
experience for your client a great experience like I bought this boat oh
experience like I bought this boat oh
experience like I bought this boat oh and then i have a problem of the boat i
and then i have a problem of the boat i
and then i have a problem of the boat i didn’t like it the bottle come broke and
didn’t like it the bottle come broke and
didn’t like it the bottle come broke and just a damp example for example for you
just a damp example for example for you
just a damp example for example for you so then i can i go to the supermarket
so then i can i go to the supermarket
so then i can i go to the supermarket and I trying to change the bottle and
and I trying to change the bottle and
and I trying to change the bottle and they say no you already bought you did
they say no you already bought you did
they say no you already bought you did you did open even so I don’t want to
you did open even so I don’t want to
you did open even so I don’t want to change you so they are lost in a client
change you so they are lost in a client
change you so they are lost in a client and they are not seeing my life my life
and they are not seeing my life my life
and they are not seeing my life my life value for day business so that’s a big
value for day business so that’s a big
value for day business so that’s a big mistake so the experience is how I
mistake so the experience is how I
mistake so the experience is how I engage how I give you value can be the
engage how I give you value can be the
engage how I give you value can be the digital can be face-to-face can be a
digital can be face-to-face can be a
digital can be face-to-face can be a product can be a services but that’s
product can be a services but that’s
product can be a services but that’s about what is the experience in the life
about what is the experience in the life
about what is the experience in the life cycle if I have to put that in if you
cycle if I have to put that in if you
cycle if I have to put that in if you had more time as I could explain you in
had more time as I could explain you in
had more time as I could explain you in a long perspective all the details about
a long perspective all the details about
a long perspective all the details about profit customer experience but in the
profit customer experience but in the
profit customer experience but in the short
short
short in a short explanation the experience is
in a short explanation the experience is
in a short explanation the experience is the longitude video that you want to
the longitude video that you want to
the longitude video that you want to give for your company how we engage how
give for your company how we engage how
give for your company how we engage how you delivery is five main elements the
you delivery is five main elements the
you delivery is five main elements the one is the sales cycle the second is the
one is the sales cycle the second is the
one is the sales cycle the second is the is the delivery cycle the third is the
is the delivery cycle the third is the
is the delivery cycle the third is the maintenance cycle for anything yes and
maintenance cycle for anything yes and
maintenance cycle for anything yes and align it with the quality of your
align it with the quality of your
align it with the quality of your services and products because even if I
services and products because even if I
services and products because even if I have a great experience talking with you
have a great experience talking with you
have a great experience talking with you and my project is bad or myself sees bad
and my project is bad or myself sees bad
and my project is bad or myself sees bad you’re not going to stay with me or not
you’re not going to stay with me or not
you’re not going to stay with me or not going to be my fun you’re not going to
going to be my fun you’re not going to
going to be my fun you’re not going to be my advocate later so it’s very
be my advocate later so it’s very
be my advocate later so it’s very important to controi these five things
important to controi these five things
important to controi these five things together and then provide a great
together and then provide a great
together and then provide a great experience and that’s how you treat your
experience and that’s how you treat your
experience and that’s how you treat your client your patience to do a mistake you
client your patience to do a mistake you
client your patience to do a mistake you recognize the mistake are many aspects
recognize the mistake are many aspects
recognize the mistake are many aspects here I hope I answer your question
here I hope I answer your question
here I hope I answer your question unfortunately I cannot see your comments
unfortunately I cannot see your comments
unfortunately I cannot see your comments but I’m trying just to explain yeah so I
but I’m trying just to explain yeah so I
but I’m trying just to explain yeah so I mean Ricardo said a lot there a lot of
mean Ricardo said a lot there a lot of
mean Ricardo said a lot there a lot of great stuff I would just I would just
great stuff I would just I would just
great stuff I would just I would just add care I mean customer experience to
add care I mean customer experience to
add care I mean customer experience to me is care I care that’s great that’s
me is care I care that’s great that’s
me is care I care that’s great that’s great we should care and and then that
great we should care and and then that
great we should care and and then that translates in everything into your
translates in everything into your
translates in everything into your website into your sales process into all
website into your sales process into all
website into your sales process into all of the specifics that Ricardo mentioned
of the specifics that Ricardo mentioned
of the specifics that Ricardo mentioned the five steps care right like you have
the five steps care right like you have
the five steps care right like you have to actually care about your customers if
to actually care about your customers if
to actually care about your customers if you do you worry about providing a great
you do you worry about providing a great
you do you worry about providing a great customer experience you know the other
customer experience you know the other
customer experience you know the other question maybe last question cuz I gotta
question maybe last question cuz I gotta
question maybe last question cuz I gotta wear his short short short short uh ed
wear his short short short short uh ed
wear his short short short short uh ed was we got DIY engineer said very very
was we got DIY engineer said very very
was we got DIY engineer said very very well said Ricardo so you got some fans
well said Ricardo so you got some fans
well said Ricardo so you got some fans there ed said some of my values and
there ed said some of my values and
there ed said some of my values and beliefs are contradicting my business
beliefs are contradicting my business
beliefs are contradicting my business idea but I feel sinister following this
idea but I feel sinister following this
idea but I feel sinister following this dream yeah that’s an easy one if your
dream yeah that’s an easy one if your
dream yeah that’s an easy one if your values and your beliefs are
values and your beliefs are
values and your beliefs are contradicting your business idea don’t
contradicting your business idea don’t
contradicting your business idea don’t do it you can’t do business that you
do it you can’t do business that you
do it you can’t do business that you don’t feel is in line with your values
don’t feel is in line with your values
don’t feel is in line with your values it should be the opposite right you
it should be the opposite right you
it should be the opposite right you gotta start with your values and then
gotta start with your values and then
gotta start with your values and then bring that to your business so I don’t
bring that to your business so I don’t
bring that to your business so I don’t know what your business ideas but that
know what your business ideas but that
know what your business ideas but that isn’t easy that’s that’s that’s making
isn’t easy that’s that’s that’s making
isn’t easy that’s that’s that’s making decision with your head instead of your
decision with your head instead of your
decision with your head instead of your heart right that that’s the I’m trying
heart right that that’s the I’m trying
heart right that that’s the I’m trying to make money quickly doing something
to make money quickly doing something
to make money quickly doing something that I don’t
that I don’t
that I don’t you know I don’t feel good about and
you know I don’t feel good about and
you know I don’t feel good about and that’s never took never way to make a
that’s never took never way to make a
that’s never took never way to make a successful business long term so i would
successful business long term so i would
successful business long term so i would say Eddie as a tough love as this is
say Eddie as a tough love as this is
say Eddie as a tough love as this is your right to feel sinister about it
your right to feel sinister about it
your right to feel sinister about it stop doing it and do something that you
stop doing it and do something that you
stop doing it and do something that you feel you can actually contribute to the
feel you can actually contribute to the
feel you can actually contribute to the world with and is in mind with your
world with and is in mind with your
world with and is in mind with your beliefs yeah and believe this do the
beliefs yeah and believe this do the
beliefs yeah and believe this do the main thing here believe passion else
main thing here believe passion else
main thing here believe passion else with you if you how we can be successful
with you if you how we can be successful
with you if you how we can be successful something that you don’t believe that
something that you don’t believe that
something that you don’t believe that you don’t have passion for is impossible
you don’t have passion for is impossible
you don’t have passion for is impossible practically unless you know you want to
practically unless you know you want to
practically unless you know you want to be unhappy so I advise you to do what
be unhappy so I advise you to do what
be unhappy so I advise you to do what even as yourself because that’s the
even as yourself because that’s the
even as yourself because that’s the what’s on your shirt Eddie what’s on the
what’s on your shirt Eddie what’s on the
what’s on your shirt Eddie what’s on the shirt all right wing it that’s anyway I
shirt all right wing it that’s anyway I
shirt all right wing it that’s anyway I gotta run a you know Ricardo thank you
gotta run a you know Ricardo thank you
gotta run a you know Ricardo thank you so much for the questions good luck with
so much for the questions good luck with
so much for the questions good luck with the book and keep me posted and
the book and keep me posted and
the book and keep me posted and everybody watching I appreciate the love
everybody watching I appreciate the love
everybody watching I appreciate the love and comments and this isn’t possible at
and comments and this isn’t possible at
and comments and this isn’t possible at all without your your love and support
all without your your love and support
all without your your love and support so i will keep track of what Ricardo’s
so i will keep track of what Ricardo’s
so i will keep track of what Ricardo’s up to thank you guys for joining in and
up to thank you guys for joining in and
up to thank you guys for joining in and I’ll see you soon and all right thank
I’ll see you soon and all right thank
I’ll see you soon and all right thank you very much even for your time
you very much even for your time
you very much even for your time appreciate it take care you too thanks
appreciate it take care you too thanks
appreciate it take care you too thanks nice to meet you bye bye
”
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